"Not quite up to par."
This hotel was very close to the highway, and very busy. When I arrived some group was meeting there and the lobby was packed with kids trying to buy things from the cooler near the counter and playing tag and hide and seek in the lobyy and hallways branching off the entrance. In my room, the empty refrigerator must have had a loose part, because it […] buzzed and pinged loudly many times an hour. The bathroom could use some caulk....I was in a room near the end of a hallway with an exit door that shook and made the walls vibrate each time someone entered or left. All in all, a noisy, unpleasant stay. Very unlike the Hilton Garden in nearby Springfield, which is clean and quiet. Read moreGenuine Expedia guest review
"Enfield Holiday Inn"
As soon as I saw that my room was on the ground floor poolside, I should have asked for a room change. I saw that the pool closed at 10pm so I figured it would be fine. I was wrong and had to deal with people loudly talking by the pool until well after 11:30 pm. The sliding glass door from my room to the pool deck was left unlocked...anyone could have […] opened it from the outside. I happened to check it when I was looking to see where all the noise from outside was coming from. There was also a used washcloth left in the shower. The WIFI code the desk gave me was wrong. And why isn't a small breakfast included? The room itself was comfortable and the staff was nice and helpful, but I would not recommend this hotel. The stay was just annoying all around. Read moreGenuine Expedia guest review
"Nice pool, tennis courts and basketball court"
We had a delicious philly steak sandwich and salad on a Sunday night and a nice chat with the bartender/waitstaff from the University of Kentucky. Great meal and nice staff in the restaurant. Room was a little run down - thermostat was moved form the wall and the spackling on the wall was not patched and painted in Room 521. Bath room door was tight […] entering and exiting. Room was clean and comfortable bed. No Golf Channel on the television. Read moreGenuine Expedia guest review
"Close to Six-Flags"
The hotel was o.k. It was close to Six Flags, but the overall cleanliness was not what I was expecting. Our bathroom tub was pretty scratched up (grey) and one of the towels was dirty. The floor of the hallway could have used a thorough vacuuming and (most disappointing of all) the outside pool was covered by a carpet of little insects. I am not a cleanliness […] freak, but I thought that a little more attention to detail could have gone a long way. Read moreGenuine Hotels.com guest review
This is my third time staying at this hotel and the experience continues to decline. They no longer have a hot tub and the staff was very rude when the pool was closing. The restaurant has declined in food as well as service. It took forever to recieve the food and when it arrived it was over seasoned and under cooked. Overall this hotel needs a serious […] makeover especially for the price. Read moreGenuine Expedia guest review
"Not up to expectations"
Had stayed here many times before. It is getting run down. The rooms were not in good shape. Carpets were moist, showers didn't drain well, TV cable didn't work properly. Don't think I would stay there again.Genuine Hotels.com guest review
"Nice, Friendly & Clean"
The staff was friendly & helpful on nearby attractions (where to go & how to get there). We were there for a basketball tournament. The hotel was minutes away from the basketball hall of fame.Genuine Expedia guest review
"Not what we expected"
I don't know how this hotel got a 3 star rating.The room was adequate enough but the bathroom was less than adequate. It was tiny and the bath tub filled up with water while taking a shower.The toilet almost over flowed on us twice in the two days we were there. One of the main reasons we chose this hotel was for the indoor and outdoor pools as we all […] love to spend as much time in the pool as we can while at the hotel.Both of the pools were DISGUSTING! I don't think they had been vacuumed in a long time.When we mentioned it to the desk they said they would get someone right on it. If they had someone clean it they didn't do a very good job.What a disappointment to our family! All in all,we would not stay at this hotel again. Read moreGenuine Expedia guest review
"Great location for six flags adventure"
The staff was very friendly and helpful. Rooms were in very good order. The facility is a little dated and needs some updates to infrastructure. Hotel location is great for visits to Six flags or Springfield attractions.Genuine Hotels.com guest review
The hotel needs serious maintenance and rennovation. We had to take the service elevator. The hotel staff ignored complaints of folks in the pool with glass beer bottles and cigarettes. The internet did not work in or near to my room. The room was clean and nice. Keep driving if you can!Genuine Hotels.com guest review
"Fun Summer Weekend"
My family (two adults, two children) needed a weekend out of the city with a well-priced hotel, location close to activities, and opportunities to get outside and relax. The indoor/outdoor pools were great (we only used outdoor), the availability of basketball and tennis courts were a nice touch. The room was very comfortable and clean and the restaurant […] offered a delicious breakfast. Close to activities in downtown Springfield (bball hall of fame, Dr. Seuss sculpture garden and museums, six flags) but felt like a weekend in the country. Read moreGenuine Hotels.com guest review
"Full service Hotel"
Old school full service Holiday Inn with modern upgrades. Excellent staff. Our room was a huge comfortable king suite that gave us plenty of space to unpack and unwind. Great breakfast and professional friendly caring staff -- everyone frpm shuttle driver to front desk manager made you feel welcome.Genuine Expedia guest review
overall it was well worth the money. The hotel has plenty of ammenities,2 pools etc. The only knock was the room walls are paper thin, we heard everything going on next door.Genuine Hotels.com guest review
"Place for family and business trip to stay"
Very nice staff, great place to stay. I found very friendly staff, great place to stay with family with free breakfast And free parkingGenuine Expedia guest review
"Very convenient and comfortable."
I was impressed with this hotel, I didn't expect so much from a Holiday Inn. Very pleasant experience.Genuine Expedia guest review
"1 night stay"
1 night stay there to attend a relatives graduation from UMASS. It was clean which is all I can ask for when I'm staying at a hotel that I get there at 11 pm and leave at 6 am the following day. Good in and out hotel.Genuine Hotels.com guest review
"Cheer fest stay"
Very nice, accommodating staff, bathroom a little small but otherwise a nice roomGenuine Expedia guest review
Nothing I loved the hotel... I did wish they had a hot tub...Genuine Expedia guest review
"Bathroom in need of major overhaul!"
The hotel itself was fine. Our bathroom was really bad! The shower didn't drain, the tiles were cracked and enamal on the tub worn off. The bathroom floor tiles was cracked and stained. It had a nice granite vanity top but that was like putting lipstick on a pig! The other room issues are there a very few outlets and not one next to the bed to charge […] your phone. The heating and cooling system is very loud and turns on and off a lot disturbing your sleep. The linens were nice & clean. The lobby and restaurant were nice and updated. The staff was wonderful! Just because of the bathrooms I probably would not stay again when vistiing Six Flags. Read moreGenuine Hotels.com guest review
"Great for the $$$"
Awesome rooms with comfy comfy beds...Great location to everything in the area....Genuine Hotels.com guest review
"NO HOT TUB, hotel ok, staff was friendly."
I booked this hotel becuase Expedia said it had a hot tub, IT DOES NOT...Genuine Expedia guest review
"Enjoyed our stay"
We had to fly out of Bradley at 5 am the next day. We ate at The Backyard BBQ up the road instead of at the hotel. The staff was really nice. Offered us items from the snack bar since the breakfast would not be open when we checked out. Shuttle to the airport. Overall it was a good last night for our long business trip.Genuine Hotels.com guest review
Very nice room for the $$$Genuine Hotels.com guest review
"Great for overnight stay"
I needed a place to stay after a long ride. I got in after 10 PM and checked out the next day. What I saw of the hotel was good and the staff was friendly. I didn't make checkout time because I was exhausted from the trip, but there was no hassle with that. If I'm in the area again, I would stay here.Genuine Hotels.com guest review
Friendly helpful staff. Pleasant stay.Genuine Hotels.com guest review
ELEVATORS AND BATHROOM TUBS NEED IMPROVEMENTS: GROUT AND CLEANLINESSGenuine Hotels.com guest review
"Good, but not great."
The restaurant does not open for lunch. Thoom, while comfortable, was dull & uninteresting. The staff is terrific.Genuine Expedia guest review
We were very disapointed no spa but they still had it on web and under your the hotel. COMGenuine Hotels.com guest review
Comfortable and cleanGenuine Hotels.com guest review
Great and excelent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
"Great Staff/Customer Service"
My husband and I were originally only going to stay one night at this hotel on our honeymoon but we wound up staying 2. The woman at the front desk was super friendly and didnt charge us for checking in 3 hours early( i was really sick with a cold and just wanted a nap!!!) When we went up to our room and attempted to turn the TV on we figured out that […] one whole outlet in the room was not working. With a quick call to the front desk they switched our rooms little did we know that for the hassle they upgraded us from a double bed room to their king suite. It was heaven! So much so that we booked another night and they even discounted that night for us. Such a great staff,awesome pool and spa and great restaurant although a little pricey! Read moreGenuine Expedia guest review
Overall the stay was pleasant. The service was excellent! TV reception was no good, but, we were credited some money back to our account. The bed was quite comfortable. We slept well. Complimentary coffee at the front desk was nice. Rooms were provided wth a fridge and microwave.Genuine Hotels.com guest review
"Great for short stop over."
Hotel staff were very helpful and courteous. Food in restaraunt was prepared well, flavorful, and served quickly. Would stay again if in the area.Genuine Expedia guest review
"Six flags getaway"
Thought the hotel was perfect for what we needed it for, clean and the staff was good.Genuine Hotels.com guest review
"Loved the comfort."
Loved the indoor pool and hot tub, bed was really comfortable.Genuine Expedia guest review
"Overall a good stay."
Only hotel around with a pool and spa which is why i chose to stay there. Was a bit dissapointing though to find the pool and spa needing a good clean/renovation. Other than that the only other flaw was the bathrooms which also seemed a little run down. Overall the hotel was a great place to stay and close to the Big E! The breakfast buffet was a decent […] price and it was convienient to get a quick bite before checking out in th morning. Read moreGenuine Hotels.com guest review
we had a great stay we will come againGenuine Hotels.com guest review
"Servicable but not glamorous"
The lobby had a terrible smell, but the room was clean. The bathroom door was chipped and peeling, which made it feel as if the place was run-down. Room was comfortable, staff was extremely helpful. A refrigerator and microwave made it extremely convenient to be there for several days.Genuine Hotels.com guest review
This was the first time staying in a holiday inn. Not bad-- the room was clean and breakfast was good. fitness room was a mess-- overall not a bad stay, especially for the price.Genuine Hotels.com guest review
The lots on the side were filled. We had to park in the back lot. They had lights that weren't on in the rear of building. I didn't see any security cameras. We were at the end of the hall, around a corner and on the side off the stairway. Didn't feel safe with children. The bathroom floor was dirty. The was damage on the ceiling in the bathroom and […] bedroom. The location is right off an exit. Read moreGenuine Hotels.com guest review
"Great place to stay, but I wouldn't eat there."
The desk staff was wonderfully helpful and friendly. Our room was great, the restaurant was terrible. Food was awful. How can you screw up waffle fries? but they managed somehow. The clam chowder undercooked. Breakfast buffet was much better than dinner.Genuine Expedia guest review
Hotel was good. Location was great. Breakfast buffet however was not good at all.Genuine Hotels.com guest review
"Worked for us"
Everything was just as expected. Friendly helpful staff. Wish the housekeeper didn't stop by at 9am and wake us up, but everything else was just fine.Genuine Hotels.com guest review
"Pleasant stay at the Holiday Inn"
Decent hotel, with an indoor and outdoor pool Nice to have an restaurant onsite, too. Bathroom could use some updating; dusty air vents, tiles to be cleaned, ceiling/walls painted. Looked liked people must smoke in the bathroom frequently, even though it was a non-smoking room. The room comes with a complimentary breakfast, but for a $5.00 upgrade, […] you can have the breakfast buffet, which was nice. Read moreGenuine Hotels.com guest review
The room was fine however, the bathroom left alot to be desired. the tub had alot of black marks on the walls and soap scum in the shower, the ceiling had mildrew black stuff on the ceiling. the bathroom didnt have proper ventilation at all. i think the bathroom is showing its age... needs an update.Genuine Hotels.com guest review
"awesome experience, great for families!"
Excellent overall experience! Beautiful pool area with indoor and outdoor pools, comfortable room, clean and very friendly and helpful staff.Genuine Expedia guest review
"Good location for 6 Flags"
The hotel staff is very nice and helpful. Hotel is a little dated but niceGenuine Hotels.com guest review
"extremely happy and surprised"
one of the larger double bed rooms. very clean. indoor pool, huge outdoor pool, hot tub. smaller fitness room. decent continental breakfast. went to six flags new england during days and kids enjoyed pools and hottub at night.Genuine Hotels.com guest review
"Couple of issues to mention"
We were satisfied with our hotel room and for the most part it was clean. However, there was a pair of girl's underwear on the bed when we got to our room. Also, where the basketball court and shuffle board was located there was a bench where we sat. Around the bench was several cigarette butts. Both things were gross!Genuine Hotels.com guest review
"Would Not Stay Again at this Hotel"
This hotel is very close to Six Flags NE which is good. When we arrived & check-in at the front desk, we had reserved two adjoining rooms. One room was suppose to have a King bed & one was suppose to have 2 dble beds. When we got to the hotel, they stated they only had adjoining rooms w/dble beds - no King even though our reservation stated it. We accepted […] the change knowing that it can happen. One of the rooms had broken a/c & was hot & stuffy. We called the front desk & they moved us. The a/c was not on at the time we entered the 2 new rooms but within 2 hrs they cooled. Bathrm outdated - sink took 10 minutes to drain. I upgraded with Hotels.com to incl. buffet brkfast, but the rest. person told us we couldn't have food as we did not have a "ticket". Again, we contacted front desk & they were quick to provide the fogotten tickets but the tickets were for the wrong type of brkfast! - not the full buffet. Again, I mentioned to the waitress that we should have the buffet, she then huffed & puffed but said to help ourselves to the food. Upon check out, the front desk was again very accomodating for all the trouble experienced and provided us with a two night's free stay at the same hotel,however, I do not see us staying at this one again... not worth all the inconveniences. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )