"Great place to stay, but I wouldn't eat there."
The desk staff was wonderfully helpful and friendly. Our room was great, the restaurant was terrible. Food was awful. How can you screw up waffle fries? but they managed somehow. The clam chowder undercooked. Breakfast buffet was much better than dinner.Genuine Expedia guest review
Hotel was good. Location was great. Breakfast buffet however was not good at all.Genuine Hotels.com guest review
"Worked for us"
Everything was just as expected. Friendly helpful staff. Wish the housekeeper didn't stop by at 9am and wake us up, but everything else was just fine.Genuine Hotels.com guest review
"Pleasant stay at the Holiday Inn"
Decent hotel, with an indoor and outdoor pool Nice to have an restaurant onsite, too. Bathroom could use some updating; dusty air vents, tiles to be cleaned, ceiling/walls painted. Looked liked people must smoke in the bathroom frequently, even though it was a non-smoking room. The room comes with a complimentary breakfast, but for a $5.00 upgrade, […] you can have the breakfast buffet, which was nice. Read moreGenuine Hotels.com guest review
The room was fine however, the bathroom left alot to be desired. the tub had alot of black marks on the walls and soap scum in the shower, the ceiling had mildrew black stuff on the ceiling. the bathroom didnt have proper ventilation at all. i think the bathroom is showing its age... needs an update.Genuine Hotels.com guest review
"awesome experience, great for families!"
Excellent overall experience! Beautiful pool area with indoor and outdoor pools, comfortable room, clean and very friendly and helpful staff.Genuine Expedia guest review
"Good location for 6 Flags"
The hotel staff is very nice and helpful. Hotel is a little dated but niceGenuine Hotels.com guest review
"extremely happy and surprised"
one of the larger double bed rooms. very clean. indoor pool, huge outdoor pool, hot tub. smaller fitness room. decent continental breakfast. went to six flags new england during days and kids enjoyed pools and hottub at night.Genuine Hotels.com guest review
"Couple of issues to mention"
We were satisfied with our hotel room and for the most part it was clean. However, there was a pair of girl's underwear on the bed when we got to our room. Also, where the basketball court and shuffle board was located there was a bench where we sat. Around the bench was several cigarette butts. Both things were gross!Genuine Hotels.com guest review
"Would Not Stay Again at this Hotel"
This hotel is very close to Six Flags NE which is good. When we arrived & check-in at the front desk, we had reserved two adjoining rooms. One room was suppose to have a King bed & one was suppose to have 2 dble beds. When we got to the hotel, they stated they only had adjoining rooms w/dble beds - no King even though our reservation stated it. We accepted […] the change knowing that it can happen. One of the rooms had broken a/c & was hot & stuffy. We called the front desk & they moved us. The a/c was not on at the time we entered the 2 new rooms but within 2 hrs they cooled. Bathrm outdated - sink took 10 minutes to drain. I upgraded with Hotels.com to incl. buffet brkfast, but the rest. person told us we couldn't have food as we did not have a "ticket". Again, we contacted front desk & they were quick to provide the fogotten tickets but the tickets were for the wrong type of brkfast! - not the full buffet. Again, I mentioned to the waitress that we should have the buffet, she then huffed & puffed but said to help ourselves to the food. Upon check out, the front desk was again very accomodating for all the trouble experienced and provided us with a two night's free stay at the same hotel,however, I do not see us staying at this one again... not worth all the inconveniences. Read moreGenuine Hotels.com guest review
It was pleasant. Staff was very friendly and accommodating .Genuine Expedia guest review
the staff was very helpful ahte hotel was clean the only donw side was the buffet.It was not that good.Genuine Expedia guest review
"Great service, hotel starting to get a little worn"
I was experienced great customer service throughout the two day stay. Traveling on business. Saw one review that the area did not have much, but it was more than adequate. I like to run and there was definitely a safe area, neighbor, around to do so. The hotel was starting to become a little worn. Door to bathroom was faded on bottom, furniture had […] a several scratches. Especially in the hallways. The bed was comfortable with great pillows, both firm and soft. The bathroom was very small with the door crashing into the tub every time I opened it. The front desk personnel were prompt and kind at all times. Amenities were excellent - indoor/outdoor pool and fitness center. Read moreGenuine Hotels.com guest review
We had a great time,plan on staying there againGenuine Hotels.com guest review
"Dirty and smelly hotel room"
Room and corridor smells bad and carpet in the room was dirty.Genuine Expedia guest review
"Great location plus amenities"
friendly desk staff, quiet, comfortable rooms and beds, close to Six Flags and in a safe neighborhood. Breakfast buffet closed(ran out of food) earlier than expected, but we were able to use our coupons towards $ off any menu items. Indoor and outdoor pool plus hot tub were enjoyed by children. Basketball and shuffleboard courts available too. Would […] definitely stay there again! Read moreGenuine Hotels.com guest review
Room smell moldy and we could see mold on the back of the toilet. Room just look dirty.Genuine Hotels.com guest review
Everyone was very friendly...would recommendGenuine Hotels.com guest review
The lobby floor was badly in need of sweeping. There were huge dust bunnies and debris all around the front desk area. The room was clean, except for the bathroom. The tub floor was dingy and needed a good bleaching. The tub drain was so slow you were past your ankles deep in water while taking a shower. The grout in the shower and on the bathroom floors […] was dirty, and there were cracked tiles in the tub surround. The pool area was clean but there were no towels on any of the towel racks for guests to use, the dirty towel recepticle was overflowing with wet dirty towels. Read moreGenuine Hotels.com guest review
Staff very accomodating. This is an updated Holiday Inn.Genuine Hotels.com guest review
Service and staff very really nice but bathrooms need either a good cleaning or an upgrade.Genuine Hotels.com guest review
"Good family hotel"
Hotel was fairly clean, staff was very friendly and helpful, pool was nice, but hot tub was not workingGenuine Hotels.com guest review
Great staff - very helpful. My only complaint was that the person I spoke with at Expedia told me I had a sitting room and a sofa bed - there were five of us. The hotel told me they don't offer that type of room so one of us had to sleep on the floor.Genuine Expedia guest review
"close to shopping malls and sixflags"
The hotel was average. We booked the room for 5 people and they do not have cots or roll aways. They also advertise free breakfast. It is for 2 people. The pool was cloudy and heated, the hot tub didn't have much whirlpool at all. There is a large outdoor pool that was not in use when we were there. Overall, an average stay at an average hotel.Genuine Hotels.com guest review
"Not too shabby."
Good value. Could stand a bit of updating but overall no complaints.Genuine Expedia guest review
"Holiday Inn Enfield Springfield"
I thought the hotel was clean. The beds were comfortable. Didn't use the indoor pool but it look like alot of people were enjoying themself. Would use the hotel again if needed. We where down there for a cheerleading competition.Genuine Hotels.com guest review
Convenient location. Good for the price. Would stay again.Genuine Hotels.com guest review
"Overnight stay at the Holiday Inn"
Customer service/front desk - generally good. Room - pleasant; bathroom was disappointing - too small; tub was discolored.Genuine Expedia guest review
"Not worth the price."
Rude receptionist. Hotel lobby and rooms smell like cigarette smoke. Rooms are ok but bathrooms have molds all over the tub and tiles. Totally not worth the price.Genuine Hotels.com guest review
"Nice but no cigar"
Although, the hotel was easy to find and certainly comfortable, I have to say that I cut my foot in the bathtub on a peice of glass embeded in the bath mat.. I made the frint desk aware of this on checkout also providing them with the shard of glass I removed from my foot.... Although, they showed some concern healthwise after the fact, the never offerred […] any kind of discount for that stay or future stays to ensure I'd come back to Holiday Inn. That was very dissappointing to me Read moreGenuine Hotels.com guest review
I had some concerns after reading some of the reviews, but once I got there and checked in, I realized whoever wrote those reviews are people that are use to the Ritz.. The rooms are extremely clean. The location was great. The indoor pool was suppose to close it 10, but they keep it open til 10:30 because we checked in at 9:30 and the kids told the […] receptionist they were looking forward to using the pool. We were there looking at a college and I already know, if my daughter goes to that school, this is the hotel we will use all the time. No doubts. I only wish that breadfast was included with the price. But even so, the breakfast didn't cost much and the restaurant is on the premises. Read moreGenuine Hotels.com guest review
"Holiday Inn in Enfield, CT"
The room was very nice and I enjoyed the indoor pool. It was an actual heated pool and was very comfortable. My wife was very pleased with the hot tub.Genuine Hotels.com guest review
"Holiday Inn Enfield Springfield"
the bed was uncomfortable and the strip that the hotel was on had nothing but a gas station, liquor store, a couple of small restaurants. Nothing much to do close by, no late (11 am) night spots to grab a snack or supplies. Not even the McDonalds. The CVS wasnt 24 hours either. However, I was there for Six Flags New England and it was in close proximity […] to that. A hop on the highway and just about 2 miles away. Hotel restaurant was expensive but it did have a bar, which was cool to me. indoor and out door pool, basket ball court, gaazebo, shuffle board all a plus. My room had a good view of those. Wierd layout of first floor. I did like the hotel in general. WOuld stay there again if i was going for the same reason. Very spacious room and bathroom. Read moreGenuine Hotels.com guest review
Several aggravations from the hotel: (1) I fully paid for the hotel stay on Expedia.com so didn't expect the secondary $190 hold on my debit card. When I called them to inquire and they clarified the second charge would clear after a week I suggested they make it a policy to notify the guest of such policies. I could have used a credit card instead […] of a debit to avoid the hold on my cash. (2) I added the breakfast buffet option when booking our reservation for five people so when I arrive to check-in I expected to receive five buffet tickets but was instead only handed two and an unsympathetic, "the add-on is only for two people." The breakfast buffet add-on was actually less than what the buffet costs if one pays for it at the hotel. Additionally, the buffet was quite lackluster so you may do better by ordering off the menu or eating elsewhere altogether. (3) The whirlpool was absolutely disgusting! It didn't have an 'out of service' sign so many people didn't notice its filth until they were sitting in it. So gross! The plus side is that this hotel is relatively close to Six Flags New England. Read moreGenuine Expedia guest review
"Holiday Inn: Enfield"
Our stay was for just one night. Overall, the experience was pretty good. The hotel was very clean, staff was extremely friendly, bed was very comfortable. There are 2 pools as well as tennis and basketball outside. There's also an affordable Pub with full menu and great full breakfast buffet each morning. Our only complaints were that we had just half […] a roll of toilet paper in the bathroom and the jacuzzi was out of order (and had been for 3 months according to another guest). Also- Hotels.com lists this hotel as 2 miles from Six Flags, it's in fact about 15 minutes away- but in a very nice area opposed to staying in Springfield which is essentially a ghetto laden with gangs. Read moreGenuine Hotels.com guest review
very clean, neat, close to 6 flags, felt safeGenuine Hotels.com guest review
"Holiday Inn in Springfield"
Being there during the tornado was an extra special addition to my stay! The staff at the hotel was very considerate and helpful and the chef was a doll. As we sat in the dining room sipping a glass of wine, he sent us a lovey hors d'oevre to soothe our nerves. The food was so good that our family that lives in Longmeadow all came to the hotel for dinner. […] Everyone was personable and helpful during a stressful time. Read moreGenuine Hotels.com guest review
The pool was dirty inside and outside! The hottub was broken and does not work!! The bathroom shower was dirty and the water did not go down... The vending machines did not work. People making so much noise at 3am and knocking on people's doors and running! Wish I got my money back not worth it!!Genuine Hotels.com guest review
"Nice hotel, but needs improvement"
The front desk staff was fantastic, very professional, and happy to help out. The atmosphere of the hotel is rather nice, and our room was very clean. However, we had two big problems within the hotel. The indoor swimming pool was not heated, watched a lot of families put their small children in the pool and remove them within minutes because the kids […] started to cry when they got in the water (yes, it was that cold). What's the point of an indoor swimming pool, if it's too cold to swim in. Additionally, there was construction in process all around the pool area, and the hot tub was out of service. Our restaurant experience was horrible too. We sat down at 5 pm when it opened. Server was new, and should have been job shadowing an experienced server - she wasn't up to speed, and passed blame on the chef more than once. By 5:30, only my youngest daughter's meal had been served. By 5:45, I got my sandwich, and at 6 pm, 3 of our family members were still without their food. We got fed up at this point, and asked for the manager. We were again waiting. The manager didn't come. The waitress said he was busy and he'd be out when he was done. We got up and went to the front desk where they immediately made sure we would not be charged. The man was even concerned about getting the rest of my family fed, although we told him we were just going to hit up McDonalds. Hotel staff was awesome. Restaurant needs improvement. Assume pool will be better experience once construction complete??? Read moreGenuine Expedia guest review
"Holiday Inn Enfield, Ct."
Terrible hotel. break ins in the parking lot. non working jacuzzi. There was a hockey tournament in town, children running around the hotel with no supervision. Playing hockey in the halls and against the room doors. Staff did nothing about it despite complaints from many guests. The food at the bar/restaurant is terrible. Rooms were decent, easy access […] to the highway, but not worth the money. There are much better hotels in Springfield !! Read moreGenuine Hotels.com guest review
"Okay but not tip-top"
Bed was comfortable, location was quiet. Room and hotel showed signs of age. Bathroom door had been used elsewhere and had holes all over it. One of 2 elevators out of order. Wallpaper and paint peeling in some areas.Genuine Expedia guest review
"worth the drive off the interstate (5 min)"
received a very warm and sincere welcome from the manager and the front deskGenuine Expedia guest review
The bathroom had mold on the ceiling and also within the grout lines of the ceramic tile walls. Whoever is trying to maintain the rooms is not very experience as there is caulking everywhere. The heatpump controls did not control the room temperature at all.Genuine Expedia guest review
Checked in no problem, room was clean, a bit expensive for what we got. Likely stay somewhere else next time.Genuine Expedia guest review
"Un hotel correct pour un court séjour"
Le personnels était courtoie et avenant. L'Établissement aurait besoin d'un rafraichissement au niveau de la décoration, un peu défraichis. La piscine était chauffée et agréable mais un peu sale (rebord crasseux).Le petit déjeuner inclus dans notre forfait était très bien (céréale, fruits frais,muffin,bagel, fromage).Genuine Hotels.com guest review
CT与MA交界处的小酒店，临近哈特福德，斯普林菲尔德镇，韦伯拉罕，紧邻91号高速路，安静，整洁，临近有商业区及中餐馆，离bdl机场十五分钟车程，十分方便Genuine Hotels.com guest review
紧邻白山风景区和华盛顿山，酒店同outlet商店在一起，旅游购物均极为方便，酒店性价比高Genuine Hotels.com guest review
Das Fazit zu diesem Hotel fällt leider sehr durchwachsen aus. Positiv ist der wirklich sehr günstige Preis, das vorhandene Frühstücksangebot (allerdings sehr einfach gehalten), die sehr gute Lage in der Nähe des Six Flags New England Theme Park, der mit dem Auto in wenigen Minuten erreichbar ist sowie zwei kostenlose Internetarbeitsplätze. Negativ […] bleibt leider festzuhalten, dass es deutliche Defizite beim Thema Sauberkeit im Hotel allgemein gibt, sowie in den Essensräumen und den Hotelfluren im Speziellen. Besonders bedenklich ist zuweilen der Zustand der Hoteltoiletten oder der Essenstische. Noch negativer ist leider der Hotelservice zu bewerten, so haben wir jeden Tag nicht ausreichend Handtücher bekommen, negativer Höhepunkt hierbei 1 Handtuch für 4 Zimmerbewohner! Trotz täglicher (!) Reklamation hat das bis zum Aufenthaltsende nicht funktioniert. Des Weiteren gab es täglich Probleme mit dem Zimmerschlüssel (keycard), die sich immer decodiert hatten und die wir jeden Tag (!) an der Rezeption dementsprechend reklamieren/austauschen mussten. Der Umgang mit unseren Beschwerden war - vorsichtig formuliert - suboptimal und in der Regel unfreundlich. Ich würde das Hotel nicht weiterempfehlen trotz durchaus vorhandener Vorteile, es sei denn man bucht es maximal 1-2 Nächte, dann fallen die genannten Defizite nicht so sehr ins Gewicht und die Vorteile sollten überwiegen. Read moreGenuine Expedia guest review
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This guest did not leave a comment.Genuine Expedia guest review
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