All hotels in Independence, Ohio, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here5300 Rockside Road, Independence, OH, 44131, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.8 / 5Good

Score breakdown (from 304 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    4.3
4.0 / 5Excellent
"Great safe option near the city!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Family member staying at the Cleveland Clinic. We are not from the area and needed something that was affordable and within a close proximity of the city. We have recommended this location to all of our family coming into the city because we were very pleased wit the value of the hotel. Clean, comfortable rooms, safe location, and multiple amenities. Great deal in the Cleveland metro area.
Genuine Expedia guest review
Other trip Nov 3, 2014
Amanda
US
4.0 / 5Excellent
"4 star or better...Thanks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very short be comfortable.
Genuine Hotels.com guest review
1 night trip Oct 24, 2014
A Traveler
US
4.0 / 5Excellent
"Will stay again"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a 3 night stay here and commuted daily for a conference at another hotel. I was very satisfied with my room and the food. The front desk was friendly and helpful. The cleaning staff took good care of my room daily. I only deducted for a semi-permanent child's hand print on my bathroom door that should have been cleaned off. Will definitely choose to stay here whenever I come to Cleveland.
Genuine Hotels.com guest review
3 night business trip Oct 23, 2014
Pam
US
5.0 / 5Outstanding
"Enjoyable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just an overnight. Enjoyed the facilities very much. Eating places are all around. Easy to get around from the Hotel.
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Kenneth
US
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We were disappointed with a few key issues. There was a large amount of dirt on the floor of the shower. The air conditioner/heater had a large number of peanut butter crackers inserted into it (probably by a child). They were easy to see from anywhere in the room and could not be overlooked.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel close to the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely hotel. Great amenities. Room was very large and had lots of furniture! It was in a great location not too far from the city.
Genuine Expedia guest review
Other trip Oct 15, 2014
A Traveler
US
4.0 / 5Excellent
"Our trip to Cleveland"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We really enjoyed our stay at Crowne Plaza. We had a comfortable stay and had great help from the front desk. We enjoyed the indoor pool and hot tub which was nice since it was quite chilly outside. Breakfast was wonderful at the restaurant. Would definitely stay again.
Genuine Expedia guest review
Other trip Oct 14, 2014
Tina
US
4.0 / 5Excellent
"Very Pleased"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a great stay with the family. Room was great.
Genuine Hotels.com guest review
1 night family trip Oct 4, 2014
garrett
US
3.0 / 5Good
"Cleanliness"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
There was hair in the bathroom floor & tub, not much, however I wouldn't expect any. The toilet wasn't clean. The shower wall was dirty too, and there was something on the blanket on the bed.
Genuine Expedia guest review
Other trip Oct 5, 2014
Diane
US
5.0 / 5Outstanding
"Great Place to Stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice hotel .. In an area with a lot if restaurants and things to do. Staff was great! We ate breakfast every morning and our server remembered what we liked when we walked in.
Genuine Hotels.com guest review
5 night business trip Sep 28, 2014
A Traveler
US
5.0 / 5Outstanding
"really nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It is much nicer on the inside than outside.Room was very clean.Beds comfortable,pillows soft.Freindly staff.the indoor pool was nice warm water. There were weddings & meetings both days we were there..parking not so conveinent is in the back. We were there for the airshow
Genuine Expedia guest review
Other trip Sep 7, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
All downtown hotels were full the night we needed. Seems every sport team was playing !! So we had stayed at a Crown Plaza before and they had rooms. Booked a King bed and was very pleased. I did notice in my traveling that many hotels have double beds. Wishing they were Queen when needing a quad room. Breakfast was an extra charge but very similar to most Hilton or Drury Breakfast except they are free!
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, I am pleased that you were able to join us for your recent trip to Cleveland. We strive to provide the best comfort to our guests, and it is great to hear that our rooms and bedding was comfortable for you. The breakfast in the Garden Grille is made freshly each morning. We look forward to welcoming you back soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Aug 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Friendly, safe convenient."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good for families. Left my Israeli flag on my car and their was no vandalism.
Genuine Expedia guest review
Other trip Aug 26, 2014
A Traveler
US
2.0 / 5Fair
"Dirty and smelly"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The rooms smelt like smoke so we requested a new one. We went into new room and the bathroom floors were dirty and the wallpaper was pealing off. It looked like mold was growing on the grout in the bathroom. We ended up packing our stuff up after an hour of staying and leaving. It is really dark and the pool had no towels.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for sharing your experience. Please accept our sincere apologies that it did not meet our standards. We have used your feedback as an opportunity to train our housekeeping team to ensure that this does not happen again. We look forward to regaining your trust in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Aug 26, 2014
A Traveler
US
2.0 / 5Fair
"Ok"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, but got WRONG accommodations. I reserved king size bed, but was given double beds with no apology or attempt to correct.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, We appreciate how important your bed type requests are when you travel. Please accept my apologies that we did not have a king bed available during this visit. We will use your feedback about the response of our team to do training so it does not happen again. I hope that we have a chance to regain your trust during future visits. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Aug 25, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Large rooms, however the rooms didn't have a refr. Pool was really nice and the water was not too cold.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Kari, Thank you for sharing your feedback. Please know that we do have refrigerators available upon request. I am glad that you enjoyed the pool. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Aug 24, 2014
kari
US
5.0 / 5Outstanding
"Crowne Plaza is an Excellent Choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very friendly staff, very clean and well worth the money!
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Scott, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip Aug 16, 2014
Scott
US
2.0 / 5Fair
"Very noisy floor"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
It was areally noisy area and floor with kids playing in the halway and very load. The door was high from the floor and had to put towels and plows to diminish the noise. It was difficult to fall asleep fore and my 83 year old mother. Room was ok but it had burnt light bulb in the bathroom.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Jorge, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. Please accept my sincere apologies that we missed some opportunities to provide you with a flawless experience. We will use your feedback to continue improving. We look forward to regaining your trust during future visits. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Aug 18, 2014
Jorge
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here because rooms were in short supply in the area. The hotel turned out to be much better than I expected.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. We strive to exceed the expectations of every guest who stays with us, and it is always great to hear how we are doing. I look forward to an opportunity to welcome you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Aug 11, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived at the hotel and everything appeared nice. The front desk staff was friendly and told us we were in a two queen bed room. First thing we noticed when we got in the room was that the beds most definitely were not queen. We have a queen bed at home and these beds were smaller. The beds were also very uncomfortable. Mattress was hard, sheets were stiff and the pillows were flat and hard. We both had a horrible nights sleep because of this and woke up stiff and sore. No black-out curtains didn't help either. Within 20 minutes of arriving in our room a maintenance worker knocked once and walked in before I had a chance to walk from the bed to the door to answer. He was told the room was empty and to collect the mini fridge for cleaning. We weren't thrilled considering we had already put our stuff in it and it hadn't been cleaned. Also, wasn't nice having someone walk right in without even announcing themselves. Had another instance in the morning with housekeeping ignoring our do not disturb sign and knocking on our door in the morning. I was able to call out from the shower before they came in at least. Other than those issues the hotel was fine. Seemed clean and it was a good price. I would not return at full price because of those horrible beds though.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, hank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. Please know that we will use your comments about engineering and housekeeping to do refresher training with the teams. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Aug 8, 2014
A Traveler
US
4.0 / 5Excellent
"Great location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Many places to eat near hotel. Printer in lobby actually worked and had paper (unlike most places I've stayed). Friendly staff.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Helen, Thank you for sharing your feedback. I am pleased that you found the location convenient and that the business desk was stocked and helped to make your stay smooth. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South Independence
Other trip Aug 8, 2014
Helen
US
2.0 / 5Fair
"Average hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Not worth the money......would not recommend this hotel. We had to stay there since every other hotel was completely booked out.....
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for sharing your feedback. We strive to exceed the expectation of every guest stay stays with us and I regret that we missed the mark during this visit. We look forward to regaining your trust during future travels. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South Independence
Other trip Aug 5, 2014
A Traveler
US
4.0 / 5Excellent
"Close to Cleveland..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I thought everything was fine, it was a nice place and comfy room, we also enjoyed the pool & spa. Close to good restaurants and the areas we needed for business. The only complaint I have is that we had a room with a terrible view-like the back parking area, if we would have stayed longer, I would have asked for a better room, since it was only for the night, we stayed.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Amber, Thank you for choosing us as your hotel during your last visit. I am so pleased that you found the location to be perfect for your visit. Upon your return we would be happy to honor any room location requests you might have. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night business trip Jul 17, 2014
Amber
US
4.0 / 5Excellent
"Easy stay close to Rock and Roll Hall of Fame"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Reception not as helpful as other places we have stayed. Parking was close to entry with no extra fee.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Grace, I am pleased that you were able to join us for your recent visit and that you found the location to be convenient for a trip to the Rock and Roll Hall of Fame. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip with friends Jul 11, 2014
Grace
US
3.0 / 5Good
"Good location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Small bathroom. Over all room was pretty average. Clean but utilitarian.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Chez, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve. We have made note of your comments about the guest rooms for future hotel refreshes. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jul 4, 2014
Chez
US
3.0 / 5Good
"Good location"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
The hotel is good but not clean
Genuine Hotels.com guest review
4 night business trip May 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Very friendly, great location, nice room."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was extremely friendly & helpful, easy to access location and close to major highways. Room was very nice, comfortable chairs and bed.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for sharing your feedback. I am pleased that the staff and guest room appointments helped to enhance your stay and that the location was perfect for your visit. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was wonderful. Only complaint was the pillows were uncomfortable...but that is subjective as i prefer a firmer pillow.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Anna, Thank you for choosing us as your hotel during your last visit. Please know that you can request foam pillows upon your next arrival, which are more firm. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
3 night trip May 23, 2014
anna
US
4.0 / 5Excellent
"Very nice hotel for the price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Crowne Plaza South Independence was very nice for the price. The location is very convenient and easy to get to everywhere u need to go. I stayed for 4 nights and every day housekeeping came to my room and cleaned it. I recommend staying at this hotel to anyone. And I would definitely stay at this hotel again.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Sam, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. We will be sure to let our housekeeping team know the positive impact that they had on your visit. We look forward to welcoming you back the next time you are in the area. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
4 night trip May 23, 2014
Sam
US
5.0 / 5Outstanding
"Nice hotel at a great price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was a great hotel for an even better price. Overall everything was nice, the bathroom could of used a better floor scrub and a new shower curtain, but other than that it was great.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Stacey, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We will use your feedback about the bathroom as a training opportunity for our team. We hope to have a chance to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night business trip May 25, 2014
stacey
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed my stay and will return soon. Hotel location was perfect.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, We are pleased that we were able to welcome you in and that the location was perfect for your visit. We hope to have a chance to see you again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip May 26, 2014
A Traveler
US
3.0 / 5Good
"Son's Graduation"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
When we approached our room after check-in, we found a dirty room service tray near our door. We called housekeeping and they came to pick it up. Then when we turned back our sheets, we found dirty marks and/or stains on our pillows. We called housekeeping to bring up clean pillowcases, but they never came. Also, thermostat didn't work. Didn't bother to call on that one. Very disappointing.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Congratulations on your son's graduation! I am pleased that you chose to stay with us for this occasion. Please accept my sincere apologies that we missed an opportunity to provide you with a flawless experience. Please know that we take cleanliness very seriously and have used your feedback as a training opportunity. We do hope that you will consider joining us again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip May 17, 2014
A Traveler
US
4.0 / 5Excellent
"Great for families"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My family and inlaws had a very nice stay at the Crown Plaza while in town for the Cleveland Marathon. We requested for our rooms to be near each other. They did even better by giving us conjoining rooms. Rooms and hotel were clean. The entire staff was wonderful too! Our only complaint would be the indoor pool. We wanted to warm up/ recoup in the pool before and after our races, but the pool water was as cold as Lake Erie in mid May! Needless to say, we did not enjoy that amenity. That said, we would definitely stay there again.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Stefanie, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel, and I am glad you chose us for your marathon visit. Please accept my apologies that the temperature in the pool was not as it should have been. We have had maintenance check on the temperature. We hope to have a chance to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip May 17, 2014
Stefanie
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Staff was very friendly, close to highways. Good location.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Paul, I appreciate you leaving your comments about the hotel. I am pleased that our team and the location of the hotel was able to enhance your visit. We hope to have a chance to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night business trip May 15, 2014
Paul
US
1.0 / 5Poor
"Don't trust what they tell you They're crooks"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
They're only about snatching your money Better hope you never have anything that may change your plans as they couldn't care less. I will never stay at any of their hotels again
Genuine Expedia guest review
Other trip May 14, 2014
Dean
US
5.0 / 5Outstanding
"Excellent staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I traveled to this hotel for our anniversary. Immediately upon checking in we were made to feel like special guests. Our room was nice, the bed comfortable, the pool and hot tub excellent. Our room package included breakfast and the breakfast buffet was awesome. The women working in the restaurant were extremely friendly and courteous. When we came to the gift shop for some water they said it was on the house since it was our anniversary. Totally plan on returning with our children.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Tab, Thank you for sharing your special anniversary day with us! On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We look forward to welcoming you and your family back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip May 11, 2014
Tab
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Location was perfect to everything. The staff was more than accommodating, the beds were comfy, sheets were clean, an bathroom was as well. I would for sure go back.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We can't wait to welcome you back! Portfolio Reputation Manager
2 night romance trip May 2, 2014
A Traveler
US
3.0 / 5Good
"A little disappointed"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
When we checked in they did not have out room. We asked for a king, but they had us for two queens. They did end up giving us a king room, but it was wheel chair excesable. It just wasn't the same. I had to go ask for out breakfast vouchers, our key stopped working after the first day they had to re scan it and we had a far walk. Just a lot of in conveniences.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Kim, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize for the issues you had during your stay. I hope that you will stay with us again so we can make it up to you and provide the flawless experience you should expect. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip May 6, 2014
Kim
US
5.0 / 5Outstanding
"excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
staff was very friendly and helpful. comfortable room also clean and very nice. no hidden fees. free parking .was close to all places we were going .places to eat at hotel also close to fast foods. will stay here again when in Cleveland excellent hotel
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Don and Jamie, Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. Thank you for taking the time to share your positive comments with us and your fellow travelers. We can’t wait to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip May 4, 2014
don and jamie
US
5.0 / 5Outstanding
"Inconvenient parking"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our only concern is that the number of entries to the hotel was limited necessitating a lengthy walk with luggage from the parking lot.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for sharing your feedback. I am pleased that you enjoyed your visit overall. Please let our team know if we can assist you with luggage upon your return trip. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Apr 26, 2014
A Traveler
US
3.0 / 5Good
"Not the best, not the worst"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Staff wasn't the most helpful. Hotel is a little run down, but not terribly so. Not really a ton of immensities at the location. There are many restaurants and bars close AND the location can't be beat, close to every major freeway. Kids loved the pool which was clean and maintained. All in all, I have to give it a 3 over all because it wasn't great for the price I paid, but it wasn't terrible either. Luke warm.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Framingham Dad, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. I am pleased that your family enjoyed the pool area and that you found the location perfect for your travels. Please accept my apologies that our staff did not provide the exceptional experience your deserve, we will use your comments as a training opportunity. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night trip Apr 18, 2014
FraminghamDad
US
3.0 / 5Good
"The hotel had a great restaurant and pool!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was a fun getaway. The staff, restaurant and pool made fun for everyone!
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you so much for sharing your feedback. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, including Aura Bistro and the pool area. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Apr 22, 2014
A Traveler
US
5.0 / 5Outstanding
"wonderful experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My family and I had a wonderful experience at this hotel. The staff were very helpful with the questions we asked. It is conveniently located close to downtown Cleveland and all other areas surrounding the Cleveland area. Will recommend this hotel to family and friends
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
James, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities and that you found the location perfect for you. Your willingness to share your thoughts with us is genuinely appreciated. We can’t wait to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night business trip Apr 18, 2014
James
US
3.0 / 5Good
"OK"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Everything was OK except the shower water was discolored when spigot turned on.
Genuine Expedia guest review
Other trip Apr 21, 2014
Joe
US
2.0 / 5Fair
"Dirty"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
We stayed on the third floor for a two-night stay, and it was not clean. We got in late, and the room appeared to not have been vacuumed. The more we walked, the more crumbs accumulated on our socks! We didn't want to set anything on the floor. The next morning I called Hotels.com to see if we could get a refund for our second night and check out, and the Hotels.com rep. told us that she could not reach a manager at 7:30 a.m. I question how hard she tried! Later that afternoon, we requested that housekeeping replenish the towels that they took and vacuum. We received towels, but the room still wasn't vacuumed for our second night. You also had to let the water run a bit in the morning because it was rusty for about the first 30 seconds. There was also mold around the overflow cover plate in the tub. My advice for using the hotels.com site would be to only book for one night if you see mixed reviews. Otherwise, you'll be out of pocket for the second night if you need to switch to a clean hotel.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for staying with us, and for sharing your comments. We have the greatest concern and respect for every guest’s experience. We take hotel hygiene and cleanliness very seriously. I am sorry you were not satisfied with the cleanliness of the room you received; it certainly does not reflect that standards we hold ourselves to. We will use your feedback to make improvements and hope that you will consider staying with us again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night trip Apr 16, 2014
Frequent traveler
US
4.0 / 5Excellent
"Nice hotel, good value for the price paid"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Overall the hotel was nice. Front desk was friendly and I did not have any problems checking in. My issue we with the cleanliness of the room was that it was not cleaned properly during my stay. When traveling with kids, things can get a little messy. I expected the room to be vacuumed every day and there were a few other things that were missed.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. We take hotel cleanliness very seriously. I regret that the room you were in was not serviced as it should have been. We have shared your feedback with our team to ensure they are paying close attention to your needs. We look forward to a chance to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Apr 20, 2014
A Traveler
US
2.0 / 5Fair
"Thin Walls"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our room was very clean and comfortable; however, the rooms are not very soundproof. We were able to hear the TV in the room next to us, there were children running up and down the halls until 1:00 AM both nights we stayed there (the hotel staff can't control other peoples children, but they did a poor job asking the parents to control them). The housekeeping staff were VERY LOUD in the mornings, yelling down the hall at each other about what their rooms needed. This was very unprofessional. The hotel management should invest in Walkie Talkies for the housekeeping staff. Other than that the location was convenient.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
KC, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. Please accept my apologies that you were disrupted during the night. We will be using your feedback as a training opportunity with our team to ensure all disturbances are addressed properly. We hope to have a chance to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night trip Apr 11, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel for the price and location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice hotel and perfect price
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Immi, I am pleased that you found the price for the hotel agreeable. We appreciate your willingness to share your feedback and look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night business trip Apr 11, 2014
ImmI
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stay at Crowne Plaza every time I come to Cleveland. Beautiful hotel and in a neutral location
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Clara, Thank you for taking the time to share your feedback. We appreciate your loyalty and look forward to continuing to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night business trip Apr 11, 2014
Ciara
US
5.0 / 5Outstanding
"The view from the hill is better than you'd expect"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
For an 'airport hotel', I thought this was a great place, reasonable rate compared to downtown for sure.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Chris, Thank you for taking the time to share your positive feedback. We are pleased you enjoyed your visit and look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Apr 16, 2014
Chris
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews