I thought it was a pretty decent hotel. The staff was the best part in my opinion. I thought the hotel would be a little nicer but it still was OK.Genuine Expedia guest review
Well 50 dollers was charged to my room and I didnt order anythingGenuine Expedia guest review
When i first entered the room i noticed dust all over the room, as i looked around more there was mastic or something all over the wall where the head board of the bed was. I then went by the sink and there was mildew under the sink where they had a whole cut out of the wall but covered with wall paper. I then called the front desk and told them i needed […] another room. I switched rooms which was right next door and the same thing except no mildew but the bedding was dirty,I then called and asked was i geeting these type of rooms because of the rate i paid, they said no i had the best rooms they had. They sent a manager up to my room and i showed him my concerns and he tried to down play my concerns to the point like this little stuff is no problem. I told him i wanted another room and he told me "im not going to keep switching your room,are you staying or not" then he said i will get someone here to change the bedding. Read moreGenuine Hotels.com guest review
Clean, easy to get to, quiet, would've liked to have a fridge in the roomGenuine Hotels.com guest review
"Excellent staff, mid range accomodations"
The hotel was easy to find. The staff was wonderful. Very professional and courteous. They make the hotel. In my original room, the toilet was broken and they brought me a new key and helped me into a new room in a matter of minutes. The hotel overall was older- some renovations had been done, but they were low budget- for instance granite surrounds […] in the bathroom instead of actual granite tiles...wallpaper patches instead of replacing the panels...However, the beds were clean and comfy. I would recommend it for a 1-2 night stay, but not too much longer. Read moreGenuine Expedia guest review
Very Relaxing, We were in Cleveland for a funeral and my wife and I decide to get a little drinks in the evening. It was a nice room we played around and ended up at apple bees down the street . We went back to th eroom and had pleasent evening.Genuine Expedia guest review
We enjoyed our stay wish the coffee maker made more than one cup of coffee and the bar stayed open longer otherwise everything was wonderfulGenuine Expedia guest review
"Worst Crown Plaza room I've ever stayed in"
I travel a lot, and have stayed in a few Crown Plaza hotels. This room was the worst I've ever experienced. The AC was very loud, but given my late arrival I was in no mood to deal with changing rooms. The faucets and toilet leaked water. The tub drain did not, leaving a pool around my feet. The bathroom floor had something on it, showing that it had […] not been cleaned. Read moreGenuine Hotels.com guest review
I travel quite a bit. I have stayed in much nicer hotels for at least $10.00 less. This is an old hotel without the charm. Some of the wallpaper in the bathroom was pealing off the walls. Who closes their lounge at 11:00 pm on a week-end and has nothing available for a guest arriving after 10? No vending machines except for drinks were found. I was […] told to come in from the back under the red awning. The elevator is in the front. Steps are involved in the back which makes it difficult to get your luggage in. Not a pleasant stay. Read moreGenuine Hotels.com guest review
"Nice hotel, beware of events before booking"
We decided to stay at this hotel for 2 nights over Labor Day weekend as a home base for Cedar Point amusement park. The hotel itself was nice, however there was a wedding reception happening during our check in which threw us off a little bit. The crowd was eating and milling around in the lobby, which I didn't have an issue with, except for the fact […] that it made it a hassle to tote my luggage through the crowd to reach the elevator. I returned to the lobby later that night and the crowd was gone - apparently they moved into the conference/reception rooms. So, perhaps it is just a poor layout to handle 50-75 people in/near the lobby area at once. This is a business/conference type hotel and the amenities were appreciated such as WiFi, Business computer with printer, etc. Despite my request for a "quiet room", both nights I was awakened by ostensibly intoxicated guests between 1-3am. The hallways are long and while covered in carpeting, carried sounds such as banging on doors and goings-on with such-and-such's boyfriend a little too much in my opinion. I would have preferred to not been awakened. I'm not sure if these were the celebrants downstairs, or other revelers. Read moreGenuine Expedia guest review
"NO HOT WATER"
We are use to high end hotels. Crowne Plaza usually promises a luxury stay. Not this one. It is pretty basic. The water in the shower would not get hot. The lobby is really updated however once you get on the elevators and get off it is like a time warp back to the 70's.Genuine Hotels.com guest review
"Nice hotel, needs updating"
Great stay. Breakfast buffet was included in the price.Genuine Hotels.com guest review
"Close to cleveland zoo which was reason for stay"
The room was not as clean as i would like and should be. There were multiple distractions at 200am with people partying on our floor, slamming doors in which woke my 3 children and continued throught the rest of the evening. Did not sleep very much due to the noise and discomfort of the bed. Would never stay there again.Genuine Hotels.com guest review
Beautiful, clean room. Very satisfied.Genuine Hotels.com guest review
The hotel and our room was nice and clean. Room service wait staff should have been a little friendlier.Genuine Hotels.com guest review
Hotel was clean and accommodations were nice, but I was very disappointed that there was not complimentary a breakfast served. Otherwise, I was impressed.Genuine Hotels.com guest review
the restraunt could of been more welcoming and nicer we would probaly not eat there againGenuine Expedia guest review
My biggest problem with the room was that the curtains did not close.There was up lighting outside of our window and made it look like noon at midnight . We were out late at a concert and the morning after the sun was betting in on my face at 6:00 am. The heavier curtains did not close. And it made for a very restless early morning.Then rm service is […] knocking on the door to clean our room at 830am. We ending up leaving after that so we could go home and get some sleep. Read moreGenuine Expedia guest review
"Close to everything"
We were on a mini honeymoon, just married and got away for the weekend. Hotel was so nice and close to all the activities and resteraunts we had planned. Only thing I would critique is the breakfast was not the best but, all else was wonderful. Will definitly be back and tell others!Genuine Hotels.com guest review
"Very bad experience"
The food was the worst I have ever had. Soggy chips, cold coffee, cheese fatty steak plopped down in the middle of a glop of cold mashed potatoes, and service personnel that were little better than counter people at some place like a truck stop. And when these things were brought to the attention of the manager all they would do were to snort at the […] complaint and take half of the bill off even though I ate nothing of the meal and sent everything back. Read moreGenuine Expedia guest review
"Convenience but horrible hotel"
I felt like I had to fight to get good service, I asked for a fride to be in my room when I arrive but nothing was there...they said they ran out. I have a 2 and 9 months kids with me and the milk that I had for them basically rotted. I was really mad. During breakfast the lady that was there to serve me had an attitude.Genuine Hotels.com guest review
Great place to stay for everyone! It was a pleasant stay and would recommend to anyone.Genuine Expedia guest review
The hotel lobby is very nice and the staff was also very nice. We ate at the resturant located in the lobby and the service and food was excellent. When we got to the room I was a bit disappointed. The bed was not neatly dressed, as the sheets were sloppy and not tucked. Also the bathroom was disguesting. The toilet was not cleaned and had, what I am […] guessing to be urine caked on the back of the seat. The kleenix was not replaced and the tub has seen better days. If the room was clean this could have easily been rated a 5+. Read moreGenuine Expedia guest review
Hotel staff was nice when we arrived, however we ended up getting the same room as someone else. Once we got the correct room, it was not very clean (dusty, dirty ice bucket, used soap still in shower). Two days into our three day stay our room keys stopped working. The problem was promptly fixed but we did not receive an apology from what appeared […] to be the hotel manager. We also went for a swim one day and the indoor pool was quite dirty. We really liked the location of the hotel as we were able to avoid a lot of the Cleveland traffic and it was only a short commute from downtown. Read moreGenuine Expedia guest review
"Good night's sleep!"
A nice hotel, quiet and clean. Beds were very comfortable, but I wish the rooms had microwaves and refrigerators.Genuine Expedia guest review
Nice hotel that was conveniently located to restaurants and major roads. Only 15 minutes to the airport.Genuine Expedia guest review
The bathroom was dirty and the tile floor was broken. The tub was stained. We paid a lot of money to be so disappointed .Genuine Expedia guest review
"Clean and comfrotable"
A nice big room with a king sized bed. Desk was handy and WiFi worked great. Shower output was a little weak but clean and everything worked well. My stay was quiet and uneventful - just like I like it.Genuine Expedia guest review
"The best hotel we've been to!"
Immediately loved the hotel! Service was the best I've experienced; 5 star quality. Upon arrival, found out the hot tub was being serviced; told it would be repaired by Monday (we arrived Sunday evening). Just after we had settled in and were in the lobby deciding on our evening meal, the service man PERSONALLY approached us and told us the hot tub […] was completely repaired and available for us. Kudos to service and the men behind the desk! Our room was cleaned to perfection (5 star quality) by the time we returned to the room in the afternoon. Hotel personnel was very friendly and made us feel very welcome. The only issue we had was for some reason we were unable to get our wireless internet to work. Customer service worked with us for quite some time, and even though a solution could not be had, the hotel recommended that we use the computer which had hardwire internet. Again, a resolution to an unusual problem. Close to restaurants and stores. We want to go back...wont even think about going anywhere else if we're in the neighborhood! Read moreGenuine Hotels.com guest review
This is an older place where the rooms have multiple layers of paint. Carpeting wasn't all that clean. The door was dirty. The hot tub at the pool is supposed to be for 16 and older but was filled with little kids ... the result of bad parenting but there is no one on duty to get the parents to shape up and the kids out of the hot tub. It filled a need […] to have a place to stay for a night but I would look elsewhere. Read moreGenuine Hotels.com guest review
"An excellent stay"
Staff was friendly, helpful, and professional. Room was an excellent value for the money and extremely comfortable.Genuine Expedia guest review
We stayed in this Crown Plaza for three nights while visiting the Guahoga Valley National Park and Cleveland by end of March. This hotel is excellent in terms of location for both of these two destinations since it is situated between the city and the park. The hotel is very clean and is in very good condition. I would also get the room with breakfast […] included. The breakfast the hotel served is outstanding (not a buffet). Read moreGenuine Hotels.com guest review
"Needs some customer focus"
Pros: Great swimming pool, comfortable bedding and beds, clean appearance, lots of restaurants within driving distance, quiet. Cons: Lack of table and chairs to eat, bathroom needs updating (bolts sticking out, drywall ripped, caulking disgusting and just dirty looking), No microwave nor refrigerator, Restaurant is overpriced and food is not good, […] no free continental breakfast. For this being the the hotel it is, I really expected a better stay. This is really geared towards the business traveler and not families, irononically, because the pool is fabulous. They had lots of conferences going on there during our short 2 night stay. It is a really easy drive to Cleveland and makes this hotel very affordable. But I could have stayed at another chain hotel and probably had a more satisfying experience. Read moreGenuine Hotels.com guest review
"Trip to Cleveland ..."
Staff was very helpful. Restaurant was great - dinner and breakfast buffet were excellent. Pool was refreshing and clean. Would recomment highly.Genuine Expedia guest review
Great location right off the highway, the staff were very friendly, and rooms were clean everything we were looking for.Genuine Expedia guest review
"our two night stay."
Upon entering hotel..lobby is very nice and new looking, staff is very friendly and helpful. Rooms are very disappointing..really needs updating. Very worn wallpaper that is pieced and patched together, carpet is worn, baseboards and windows could have used a good wash. There are no refrigerators in rooms, plumbing is awful, nothing drains properly. […] We had to switch rooms are first night because of toilet issues, second room wasn't much better, but the staff was very helpful and quickly moved us to a new room. Pool was nice enough, although there was a light in the pool that was just hanging ther and floating around hallways are dark and dinggy. On the plus side hotel was quiet because no one was there and pool was almost empty both times we were there. Beds and pillows were comfy. Hotel is in no way a three star..needs updating and rehabbed very bad. Great location though. Read moreGenuine Expedia guest review
The location was great. My daughter loved the pool! Tried to order room service and was told that they didn't have what I wanted due to a new menu. Went to restaurant to get new menu and was told it didn't exist. Servers were rude and offensive. Why offer it if you don't want to provide it? Breakfast was complete opposite. Good food, great service. […] Given what I paid for the room, I expected a better experience. Read moreGenuine Hotels.com guest review
"Clean room, but amenities aren't the greatest!"
heater in the room was extremely loud. When the heater wasn't on, the room felt very drafty. Also, the hot tub was very disappointing. The jets were not running up to par.Genuine Expedia guest review
All the staff were friendly. A good clean and quite place to stay. The price of a beer $6 was a little steep as well as some of the other food/bar pricesGenuine Expedia guest review
"The Crowne Plaza in Independence"
My daughters and I had a wonderful time at the Plaza. The ammedities were great. It was great to stay at a more upscale establishment. Keep up the good work!Genuine Hotels.com guest review
"Dirty Room with a stale odor"
Entered the room and immediately smelled a foul odor. The bed had stains and hair in it and the room looked like was it was cleaned in 30 seconds.Genuine Hotels.com guest review
"two thumbs up"
Was a nice stay will stay again, even thought it was christmas, housekeeping gave me a bag with extra towels n toiletries bc they were going to be offGenuine Expedia guest review
"Travel to Cleveland, OH"
My husband and I drove to Cleveland to visit family and friends and this hotel was more than accommodating, not only was it in the ideal location for our destinations but it was close to the freeway. They allowed us to check in early despite their policy after our long drive. The room was very clean and the professionalism and friendliness of the staff […] was impeccable. My husband and I both agree that whenever we travel back to Cleveland we will be staying at this hotel. Read moreGenuine Hotels.com guest review
freindly staff & very clean Hotel If u have a car, no need to worry about anything I'll sure go back there again if I visit ClevelandGenuine Hotels.com guest review
"Nice place to stay"
Hotel was pretty nice. Staff very friendly. Wasn't there long, but never the less, a pleasant stay.Genuine Expedia guest review
Now quite what you'd expect from a Crowne Plaza but ok accommodationGenuine Expedia guest review
only stayed for 2 nights, but was very pleased.Genuine Expedia guest review
"Crowne Plaza in , Ohio"
Room was to close of outside exit door. You can hear the noise of door opening and closing. There should be a sign of entrance from main road.Genuine Hotels.com guest review
"Super 8 with Crown Plaza name"
Good points are few, bed comfortable and AC worked great. Water pressure very good with adequate hot water. Bad points, wood screw holding shower faucet handle on(redneck fix) and looks like some repairs were done in the bathroom. Two nails were no where near pounded in all the way and someone just put wallpaper over it to try to conceal it. To top […] it off, the employee that checked me in made me feel like I was bothering him and didn't make me feel welcome at all, while the guy next to him was absolutely pleasant and personable. Wish I would have remembered names. Read moreGenuine Expedia guest review
"Crowne Plaza Cleveland South - Independence"
Great staff! All dealings with them freindly, polite, and professional. Location; right off of I-77 and a quick trip to Downtown. Arrived a day early, expected to pay normal price (which I thought was fair and I expected) however; they noticed I booked through Hotels.com and matched the price for that night as well.Genuine Hotels.com guest review
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