All hotels in Independence, Ohio, United States of America
1 room, 2 adults
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5300 Rockside Road, Independence, OH, 44131, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 363 reviews)

  • Wellness
    Great wellness & sports facilities
  • Pool
    Ordinary pool
  • Cleanliness
    Clean
  • Room
    Room is all right
  • Vibe
    Poor vibe
  • Bar
    Bar is not good
5.0 / 5Outstanding
"Unbelievable"
This hotels was the best stayed I ever had in Cleveland and I fly there about 8-9 times per year.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you so much for your glowing review. We are so pleased that you enjoyed your visit and look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip Jun 5, 2015
A Traveler
US
4.0 / 5Excellent
"No fridge :("
Really wish there had been a fridge in the room - was a bit disappointed about that but other than that the stay was wonderful!
Genuine Hotels.com guest review
1 night family trip May 23, 2015
A Traveler
US
3.0 / 5Good
"Business"
Nice enough, room wasn't dusted. Have to use key twice-overall nice enough.
Genuine Expedia guest review
Other trip May 28, 2015
A Traveler
US
4.0 / 5Excellent
"Great pool and close to downtown"
This hotel was close to downtown and near a lot of restaurants. The kids loved the pool and the buffet breakfast was great!
Genuine Expedia guest review
Other trip May 28, 2015
melissa
US
4.0 / 5Excellent
"Good location"
Older hotel that is in good shape, but has been remodeled. Would stay again.
Genuine Expedia guest review
Other trip May 25, 2015
Greg
US
4.0 / 5Excellent
"Very nice hotel"
Very nice room for the great rate that I got. There was a domestic dispute outside the room across the hall, no fault of the hotel. We called the front desk & management settled the dispute immediately. Such a random event would not discourage me from staying here again. I would definitely go back.
Genuine Hotels.com guest review
1 night romance trip May 8, 2015
dave
US
5.0 / 5Outstanding
"Stay here for a quiet, clean, comfortable stay"
Such a great room for the money- the hotel overall was very nice and kept clean and shiny. Just a short drive to downtown Cleveland, and for much better price! Would definitely stay here again when visiting Cleveland.
Genuine Hotels.com guest review
1 night family trip May 9, 2015
Nina
US
4.0 / 5Excellent
"A lovely hotel"
I really enjoyed myself I definitely will come back.
Genuine Hotels.com guest review
1 night trip May 8, 2015
Octavia
US
5.0 / 5Outstanding
"wiy"
very pleasant
Genuine Hotels.com guest review
2 night trip with friends Apr 24, 2015
Melanie
US
5.0 / 5Outstanding
"Getaway"
very comfortable room , large and convenient
Genuine Hotels.com guest review
1 night trip with friends May 1, 2015
Janet
US
5.0 / 5Outstanding
"Great location when visiting Cleveland and suburbs"
We were in town to make plans for our daughter's wedding, attend the Indians home opener, and visit with former neighbors and friends. This is a great central location just south of Cleveland, so we could go to east, west or south of Cleveland easily. Every employee on staff was friendly and helpful, from maintenance to housekeeping to waitresses and lobby desk.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager
5 night romance trip Apr 9, 2015
Carl
US
4.0 / 5Excellent
"Good bed, TV and towels. OK wifi. Little more."
Staff were pleasant. Room was spacious, clean, with comfortable king sized bed with plentiful large pillows. Medium-sized flat panel TV had sharp picture, many channels. Some noisy nearby guests kept rooms open at night to socialize, but were not boisterous nor did they stay up too late. Was disappointed no refrigerator (not even the kind mostly designed to sell you things you don't need) nor any microwave available. Rather slack in providing/updating various item including a do not disturb sign (never got one). Hotel as a whole had small but decent exercise room/gym and a very nice indoor pool. If you get for a good price and need to be at the hotel for a meeting or at someplace nearby it is fine, just don't expect too much.
Genuine Expedia guest review
Other trip Apr 14, 2015
Jon
US
4.0 / 5Excellent
"A nice, convenient stay"
The hotel is attractive and well maintained. The staff is friendly and helpful. Amenities are above average. My room was spacious, clean, comfortable, and reasonably quiet. Check in and out was quick and hassle free. The hotel was pretty full, so parking was a bit of an annoyance...more walking than not. An included breakfast is something one gets use to, so this was an annoyance...on the other hand a bunch of good breakfast places really close. Overall a good experience.
Genuine Expedia guest review
Other trip Apr 13, 2015
Frank
US
4.0 / 5Excellent
"Staff was on the ball!"
In town for NCAA easy to get to downtown. Staff was on the ball.
Genuine Expedia guest review
Other trip Apr 1, 2015
A Traveler
US
1.0 / 5Poor
"Did not honor our reservation of King room."
Housekeeping staff knocked out door at 8:30 in the morning. Hotel was old and disgusting. Staff was not helpful or courteous! I will never stay at a Crown Plaza again!
Genuine Expedia guest review
Other trip Mar 28, 2015
Tim
US
3.0 / 5Good
They close the bar at 7 o'clock and I could not get a drink.
Genuine Expedia guest review
Other trip Mar 27, 2015
Randy
US
4.0 / 5Excellent
"Nice and centrally located"
This hotel was nice, comfortable and a great value. The pool is great and the breakfast is a great deal. The staff was extremely accommodating.
Genuine Expedia guest review
Other trip Mar 27, 2015
Amy
US
1.0 / 5Poor
"Terrible"
Long multi level building with one elevator on the wrong end to the parking lot. Build 30 years ago. Bathroom way too small for 2015. Blankets were not adequate for winter; heavy but not warm. I hope I never stay here again.
Genuine Expedia guest review
Other trip Mar 22, 2015
John
US
5.0 / 5Outstanding
"Nice location - close to downtown"
It was a very nice hotel, clean and convenient to get to off of the highway.
Genuine Expedia guest review
Other trip Mar 15, 2015
Mike
US
4.0 / 5Excellent
"Girls weekend"
We went for a girls weekend getaway. We chose this hotel for it's proximity to our outings, the price, and the pool/hottub. We enjoyed the pool/hotub immensely! We had a great stay! The only problems I was were in the bathroom. There was a crack in the floor tile, behind the toilet paper roll didn't looki like it has been cleaned in years, around the bottom of the toilet was dried urine. I would suggest better cleaning of the bathrooms. Other than that, we had an enjoyable time and I would recommend other people to stay at the hotel.
Genuine Hotels.com guest review
1 night trip with friends Mar 6, 2015
A Traveler
US
3.0 / 5Good
"Chill out"
Check in was easy and the room was comfortable until the fire alarm went off, which went off multiple times throughout the stay. The room's thermostat went out for the entire floor and nobody ficed it so my room dropped down to chilly 54 degrees and had no comforter on the bed to keep me warm.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Joseph, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize for the issues you had during your stay. We have addressed these situations and look forward to providing you a flawless experience upon your return. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night romance trip Feb 28, 2015
Joseph
US
5.0 / 5Outstanding
"Great stay"
Very clean, the pool is heated and good breakfast
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Cecilia, Thank you for taking the time to share your feedback. We are so pleased that you enjoyed the hotel with all of our distinctive amenities such as the pool and breakfast in Aura Bistro. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night trip Feb 20, 2015
Cecilia
US
5.0 / 5Outstanding
"My perfect getaway"
I loved it and I will return
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Bianca, Thank you for your kind comments and great rating. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night romance trip Feb 21, 2015
bianca
US
4.0 / 5Excellent
"Comfortable Getaway"
Enjoyed the comfort and service. Definitely would stay again.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Your willingness to share your thoughts with us is genuinely appreciated. It is great to hear that the comfort and service you experienced will keep you coming back. We look forward to seeing you again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night trip Feb 13, 2015
A Traveler
US
1.0 / 5Poor
"."
AWFUL!!
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. We hope that you will give us an opportunity to regain your trust. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night romance trip Feb 14, 2015
A Traveler
US
3.0 / 5Good
not used to noise of heaters. we have hot water heat.
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel close to freeway"
I only have one concern is that the room wasn't big enough for a handicap person in a electric wheel chair. To small of area for my husband to move around. Ask for a roll in shower and I got a bath tub he wasn't able to use it.
Genuine Expedia guest review
Other trip Feb 8, 2015
Kathy
US
3.0 / 5Good
"okay"
hot tub was very very dirty and luke warm.
Genuine Hotels.com guest review
1 night business trip Jan 31, 2015
carrie
US
3.0 / 5Good
"Dirty bathroom!"
Bathroom was dirty. Hair on floor and soap from previous stay still in shower. The rest of the room appeared clean.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Amy, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry that the cleanliness of the room you received did not meet our standards. Your feedback was used as a training opportunity. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night family trip Jan 24, 2015
amy
US
4.0 / 5Excellent
Nice hotel. Wish they had coffee in the lobby. Staff missed a reset on my wakeup call.
Genuine Expedia guest review
Other trip Jan 24, 2015
Tim
US
5.0 / 5Outstanding
"Good visit"
we loved every thing I would visit there again thank you.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
kaye
US
3.0 / 5Good
"Frustration!"
Kids were running through the halls yelling, disrupting sleep. Then at 5am people in the room next door were "talking" very loud, again disrupting sleep, waking us from about 4 hours sleep. To top it off there was a lot of freeway noise too.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
John, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize for the disruptions you experienced throughout your stay. Upon your return we will gladly place you in a room that is not on the side of the freeway. We do have staff available 24 hours a day in the event that any other guests are behaving in a disruptive manner. We hope to have a chance to regain your trust in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night romance trip Dec 26, 2014
John D
US
3.0 / 5Good
Was under the impression that I had booked a room with a continental breakfast. When I went with my children to the dining room i was presented a menu. I left the table and went to the front desk only to be told by staff "No you didn't" . I was clearly frustrated. Traveling with 2 children on a budget is in part why I booked the hotel. I was not the only family that was told that breakfast wasn't included. Other family's got up and left. If that embarrassment wasn't enough I felt insulted by the wait staff in the dining room. In his attempt in making small talk he questioned my heritage and pride for culture. My children were shocked! In true form in teaching my children how to deal with racial bigotry I explained to my children that you can only prove that you are better than the ignorance before you. Shame on that person is what I say. And shame on the the person who didn't train him to keep his mouth and opinions to himself. Working in a industry serving people from all walks of life is clearly not his calling at 50 plus yesrs of age.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Andrea, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve. I apologize for the confusion about breakfast, we will work with our partner to ensure the verbiage is clearer. Let me assure you that we take great pride in the service that we provide to each guest and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this, we will be issuing training to the team member you mentioned to ensure greater sensitivity. I do hope that we have a chance to regain your trust in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jan 3, 2015
Andrea
US
5.0 / 5Outstanding
"Enjoyable Stay"
Very friendly and helpful staff. Room was very comfortable. Enjoyable stay. Would definitely come here again.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Edward, Thank you for your comments. I am pleased that you enjoyed your visits and we look forward to welcoming you back when you return to the Cleveland area. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night family trip Dec 27, 2014
Edward
US
1.0 / 5Poor
Worst experience at a hotel I ever had. No one could have any fun they act like people aren't entitled to having a good time
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for taking the time to share your valuable comments with us. Let me assure you that we take great pride in the service that we provide to each guest and we hold our team to a high level of professionalism and friendliness. We certainly hope that our guests enjoy themselves during their visit and regret that you did not feel we expressed that sentiment. We hope to have a chance to regain your trust in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jan 2, 2015
A Traveler
US
3.0 / 5Good
"Crowne Plaza Independence, OH"
Hotel check-in was easy and pleasant. Friendly staff. I was given a handicap room and I'm not handicapped. The people in the room next to me were loud and were running from room to room slamming doors. Apparently, they were with other noisy people in a couple of other surrounding rooms. The water in my shower was cold and I could never get it hot enough to be comfortable. I froze during my entire shower. The bathroom overall was not very clean. I doubt that this is the norm with this hotel but this was my experience.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Robert, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize for the issues you had during your stay. We are available during your visits to personally address issues such as those that you experienced. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. We hope to have a chance to welcome you back again in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night business trip Dec 29, 2014
Robert
US
4.0 / 5Excellent
"Nice hotel, needs a few tweaks"
Long weekend of business in the area. Room was clean and comfortable. Shower had plenty of hot water, however the shower head should be changed to allow for improved pressure. Also after first using the faucet on the bathroom sink it leaked constantly and the countertop always had water pooling on the surface.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Scott, I am pleased that you were able to join us for your business travel. I regret that we missed some opportunities to provide you with a flawless room experience, we will use your feedback to make improvements. I am glad that this did not detract from your overall stay. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
4 night business trip Dec 26, 2014
Scott
US
5.0 / 5Outstanding
"Pleased"
I enjoyed my stay and the employees made me feel welcome
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Brodie, Thank you for sharing your comments. I am pleased that the staff provided an exceptional experience for you. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night family trip Dec 27, 2014
Brodie
US
5.0 / 5Outstanding
"Excellent front desk staff"
The front desk staff were superb!
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
David, Thank you for your kind comments about the reception team, we will be sure to share your comments with them. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
4 night family trip Dec 24, 2014
David
US
5.0 / 5Outstanding
"Great hotel for the price"
Great hotel, fast checkin and friendly staff
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Lindsy, Thank you for your kind words about the hotel staff. I am pleased that check-in was smooth. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip with friends Dec 27, 2014
Lindsy
US
2.0 / 5Fair
"Dust & food under the bed & hair in the bath tub"
My son is allergic to mold & dust his asthma started acting up I knew it had to do with something in the room looked under the bed it was full of dust & food all under the bed. I had to send my son home cause the front desk didn't do anything to help the problem my son was still having problems breathing & couldn't stay cause of the room not being Clean the proper way...
Genuine Expedia guest review
Other trip Dec 28, 2014
tiffany
US
4.0 / 5Excellent
"Much improved!"
My wife and I stayed here a few years ago and we're not impressed. I am happy to say that our 3 night stay this past Christmas exceeded our expectations.the staff was great,most accommodating.The room was clean without flaw,and the pool and hot tub were great after a long roadtrip.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Scott, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you noticed the improvements we have made throughout the hotel based on feedback like yours. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Dec 27, 2014
Scott
US
4.0 / 5Excellent
"Breakfast buffet was very good included in the roo"
Like the free parking and the pool look nice good location right off of the highway Melt bar and grill was right down the road and was awesome
Genuine Expedia guest review
Other trip Dec 23, 2014
Paul
US
1.0 / 5Poor
"Worst experience ever"
We were threatened by the bartender working and completely embarrassed at a dinner meeting at the bar. We escalated to what ended up being 2 different managers and eventually the GM, who asked US to leave. Never had an experience like this in my life.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for sharing your feedback. Let me assure you that we take great pride in the service that we provide to each guest and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this. We hope to have a chance to regain your trust in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
9 night business trip Dec 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Great!"
Great hotel! Great staff! Great location! The hotel was worth every penny.
Genuine Expedia guest review
Other trip Dec 21, 2014
Missy
US
3.0 / 5Good
An average hotel. I think they took it over from some other chain. I was not overly impressed considering it was a Crowne Plaza.
Genuine Expedia guest review
Other trip Dec 20, 2014
review
US
5.0 / 5Outstanding
"great hotel"
it was great
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
A Traveler
US
4.0 / 5Excellent
"Clean and comfortable"
Overall- nice place to stay. In a good area. Room was clean and comfortable.
Genuine Hotels.com guest review
1 night family trip Dec 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Hospital Visit"
Stayed to be close to my girlfriend who had surgery at the Cleveland Clinic. It was a great area with nice hotels and restraunts around and I felt safe.
Genuine Hotels.com guest review
1 night family trip Nov 30, 2014
Andrew
US
5.0 / 5Outstanding
"Great hotel for the price"
It was a beautifully appointed hotel, but a little difficult to find. Googlemaps took us past the hotel, had us make a U-turn and completely messed us up. We passed in front of it two or three times, but because it was set off the main road, and other businesses were in front, it was a bit difficult to find. HOWEVER, once we located the hotel, it was a wonderful find. Clean, nicely appointed rooms. We told the night clerk who checked us in that we were hungry. Although the attached restaurant was closed, she gave us a flier and indicated that a nearby pizza delivery had good food and good service. SHE WAS RIGHT. All in all, our stay was great. We stayed on two separate nights on this visit - - not consecutive nights - - and both times were wonderful.
Genuine Expedia guest review
Other trip Dec 5, 2014
Brenda
US
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