All hotels in Independence, Ohio, United States of America
1 room, 2 adults
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5300 Rockside RoadIndependenceOH44131United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 378 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • WiFi
    Good internet service
  • Wellness Area
    Sufficient wellness & sports facilities
  • Pool
    Ordinary pool
  • Cleanliness
    Dirty
4.0 / 5Excellent
"would've paid twice as much"
The room was very nice, the staff was terrific; courteous and very accommodating, all while being overwhelmed with multiple family reunions being there at the same time. The hotel was filled to capacity and each request we had, was handled if we were the only one's there. Excellent service. Id definitely recommend this hotel. 5 star service and rooms at motel prices!
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager
1 night romance trip Jul 17, 2015
A Traveler
US
2.0 / 5Fair
"Not great"
Friendly staff, but the hotel is extrememly outdated. Our room was not very clean, especially the bathroom. There were clumps of hair on the shower walls, coffee cups were dirty. Surprising, considering that the housekeeping staff was enthusiastic enough to knock at 8am.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you for taking the time to share your experience concerning your recent stay with us. I apologize that our hotel did not meet your expectations. Please be assured that we appreciate your feedback and this matter is being looked into. We hope to have another chance at hosting you should your travels bring you back to Independence Ohio. Joe Isernia General Manager
1 night family trip Jul 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Pleasant Stay"
Pleasant stay. Close to the highway and many restaurants. Clean & comfortable room, nice workout facility.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager
1 night business trip Jul 14, 2015
A Traveler
US
3.0 / 5Good
"Dirty room"
Bathroom and walls of hotel room were dirty. Found tags from new clothing that were not ours under counter in bathroom as well as hair and dirt on floor. No refrigerator in room but guess our fault for not checking first. Hotel is slightly outdated but appears efforts were made to improve. Pool was good.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry that the cleanliness of the room you received did not meet our standards, we have used your comments as a training opportunity. We hope to have a chance to welcome you back and provide the experience you should expect. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jul 14, 2015
A Traveler
US
2.0 / 5Fair
"never again"
the hotel look decent from the outside and was fairly clean on the inside however the pillow stunk and you could see in the hallway through the crack in your door. also it was very noisy at night. lots of good places to eat around there but I wouldn't stay there again
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Michael, Thank you for sharing your feedback. We are pleased that you found the location to be convenient. Please accept my sincere apologies that we did not provide the experience that you should expect. We will use your comments about the bedding and doors in the room to make improvements. Our team is also available to address any disruptions you might experience. We hope to have a chance to welcome you back and provide the exceptional experience you should expect. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip Jul 10, 2015
Michael J.
US
4.0 / 5Excellent
"Great Stay!"
Great Stay! The breakfast was wonderful and so was the staff.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager
4 night romance trip Jul 2, 2015
Sammie
US
3.0 / 5Good
"Nice room"
The room was nice; however, of the 4 nights we stayed a housekeeper only came in once (our 'do not disturb' sign wasn't on the door). The bed was comfortable and we were in a good location from other restaurants.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for sharing your comments. I am glad that you enjoyed your visit overall, but regret that we missed a chance to provide you with the flawless experience we pride ourselves on. Please know that we will use your feedback as a training opportunity for our team. We hope to have a chance to welcome you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jul 12, 2015
Denise
US
5.0 / 5Outstanding
"great weekend stay"
loved the indoor pool and hottub, clean comfortable room,just as it should be.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Charie, Thank you for sharing your feedback. We are pleased that we were able to provide you with an outstanding experience in the pool area and that your room was clean and comfortable. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night family trip Jul 2, 2015
charle
US
3.0 / 5Good
"Not our best experience"
Outdoor pool was shut down. Indoor pool is OK. Room floor needed vacuumed. Some of the toiletries were used. Found hair on bathroom counter and nightstand. Room just felt dirty. No drapes for room darkening. Staff that we encountered were all helpfull, polite and cheerful. This was our first Crown stay in the area and we are here twice a year but other motels may get our next trip.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for sharing your comments. We are pleased that you enjoyed the indoor pool. Please know that we made the determination to close our outdoor pool a number of years ago. We regret any confusion that this caused. We will use your comments about the room cleanliness as a training opportunity. We hope to have a chance to regain your trust during future visits. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night family trip Jul 3, 2015
A Traveler
US
2.0 / 5Fair
"Very overrated"
Rented based on the 3 plus star rating. We did not have a 3 star experience. Door to the room stuck, the toilet kept running. No exhaust fans in the bathroom, so mirror steams up. No coffee or paper in the lobby. Swimming pool ceiling was dripping something. Room supplies (specifically Kleenex) were not replenished when depleted. Room was very cramped. Insufficient dresser space for luggage
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize that we missed the chance to provide you with a flawless stay. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. Please know that we will be using your comments about cleanliness, service, and maintenance as a training opportunity for our team. We hope to have a chance to regain your trust during future visits. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jul 5, 2015
A Traveler
US
4.0 / 5Excellent
Hotel front desk was on top of it with any concerns
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, We are pleased that you received attentive service during your visit and hope to have a chance to welcome you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jun 30, 2015
A Traveler
US
4.0 / 5Excellent
"Slept Like a Baby!"
Most amazing night's sleep I've had in months. The bed and pillows were very comfortable. Obvious stain ob comfort and hairs in sink, but otherwise a very pleasant experience.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, We can appreciate how elusive a sound night's sleep can be when you travel and are so humbled that you had one of your best night's sleep ever here at our hotel. We will use your comments about the room cleanliness as a training opportunity. Your willingness to share your feedback is appreciated and we look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night business trip Jun 24, 2015
A Traveler
US
5.0 / 5Outstanding
"A very nice place to stay!"
I have stayed here many times and have never been displeased. The staff is very helpful. The breakfast is very good especially the blueberry pancakes! I order them very time.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Hanley, Thank you for your loyalty to the hotel. We are so pleased that you love the blueberry pancakes in Aura as much as our culinary team does. We look forward to continuing to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night business trip Jun 25, 2015
Hanley
US
5.0 / 5Outstanding
"Great relaxation"
It was nice and restful.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Joseph, We are pleased that you had such a relaxing visit. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night family trip Jun 5, 2015
Joseph
US
4.0 / 5Excellent
"Perfect couple retreat"
Very nice! Near the places we wanted to visit, Cuyahoga National park. Room very comfortable
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Kimberly, thank you for sharing your feedback. I am pleased that you enjoyed your visit to Cuyahoga National Park, and that our close proximity helped to enhance your stay. We look forward to a chance to welcome you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night romance trip Jun 5, 2015
kimberly
US
4.0 / 5Excellent
"NICE HOTEL"
NICE HOTEL WITH FREINDLY STAFF ONLY COMPLAINANT WOULD BE IT LOOKED LIKE THE COFFEE POT HADN'T BEEN CLEANED IN A FEW DAYS.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Dave, Thank you for sharing your feedback. We are so pleased that you enjoyed your visit. Please know that it is standard to clean the coffee pots after each guest departure and in Aura it is done each day. We will use your feedback as a training opportunity. We hope to have a chance to welcome you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jun 12, 2015
DAVE
US
2.0 / 5Fair
"unwanted cold shower"
Our experience was not good, we arrived late wanted to shower no hot water. Late next morning it got warm,we were not happy with that,we had paid in advance for the room and the service was not satisfactory.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Herman, Thank you for taking the time to share your feedback with us regarding your most recent stay. We strive to exceed the expectations of each guest that stays with us and, in your case, we failed to meet this criteria. Your willingness to share your thoughts with us is genuinely appreciated. We hope to have a chance to regain your trust during future visits. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
5 night romance trip Jun 3, 2015
Herman
US
5.0 / 5Outstanding
"Unbelievable"
This hotels was the best stayed I ever had in Cleveland and I fly there about 8-9 times per year.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Thank you so much for your glowing review. We are so pleased that you enjoyed your visit and look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night trip Jun 5, 2015
A Traveler
US
4.0 / 5Excellent
"No fridge :("
Really wish there had been a fridge in the room - was a bit disappointed about that but other than that the stay was wonderful!
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager
1 night family trip May 23, 2015
A Traveler
US
3.0 / 5Good
"Business"
Nice enough, room wasn't dusted. Have to use key twice-overall nice enough.
Genuine Expedia guest review
Other trip May 28, 2015
A Traveler
US
4.0 / 5Excellent
"Great pool and close to downtown"
This hotel was close to downtown and near a lot of restaurants. The kids loved the pool and the buffet breakfast was great!
Genuine Expedia guest review
Other trip May 28, 2015
melissa
US
4.0 / 5Excellent
"Good location"
Older hotel that is in good shape, but has been remodeled. Would stay again.
Genuine Expedia guest review
Other trip May 25, 2015
Greg
US
4.0 / 5Excellent
"Very nice hotel"
Very nice room for the great rate that I got. There was a domestic dispute outside the room across the hall, no fault of the hotel. We called the front desk & management settled the dispute immediately. Such a random event would not discourage me from staying here again. I would definitely go back.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager
1 night romance trip May 8, 2015
dave
US
5.0 / 5Outstanding
"Stay here for a quiet, clean, comfortable stay"
Such a great room for the money- the hotel overall was very nice and kept clean and shiny. Just a short drive to downtown Cleveland, and for much better price! Would definitely stay here again when visiting Cleveland.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager
1 night family trip May 9, 2015
Nina
US
4.0 / 5Excellent
"A lovely hotel"
I really enjoyed myself I definitely will come back.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you for taking the time to review our hotel: the Crowne Plaza Cleveland South Independence. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us again! JoeIsernia General Manager
1 night trip May 8, 2015
Octavia
US
5.0 / 5Outstanding
"wiy"
very pleasant
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you for taking the time to review our hotel: the Crowne Plaza Cleveland South Independence. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us again! JoeIsernia General Manager
2 night trip with friends Apr 24, 2015
Melanie
US
5.0 / 5Outstanding
"Getaway"
very comfortable room , large and convenient
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you for choosing the Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. We are thrilled to learn you have truly enjoyed our property and had a perfect stay, we couldn’t be happier! Customer service is paramount to us; we are pleased to learn you found our staff friendly and accommodating. Thank you again for staying with us and please let us know next time you will be visiting, we would love to have the opportunity to welcome you back for another great experience. Joe Isernia General Manager
1 night trip with friends May 1, 2015
Janet
US
5.0 / 5Outstanding
"Great location when visiting Cleveland and suburbs"
We were in town to make plans for our daughter's wedding, attend the Indians home opener, and visit with former neighbors and friends. This is a great central location just south of Cleveland, so we could go to east, west or south of Cleveland easily. Every employee on staff was friendly and helpful, from maintenance to housekeeping to waitresses and lobby desk.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager
5 night romance trip Apr 9, 2015
Carl
US
4.0 / 5Excellent
"Good bed, TV and towels. OK wifi. Little more."
Staff were pleasant. Room was spacious, clean, with comfortable king sized bed with plentiful large pillows. Medium-sized flat panel TV had sharp picture, many channels. Some noisy nearby guests kept rooms open at night to socialize, but were not boisterous nor did they stay up too late. Was disappointed no refrigerator (not even the kind mostly designed to sell you things you don't need) nor any microwave available. Rather slack in providing/updating various item including a do not disturb sign (never got one). Hotel as a whole had small but decent exercise room/gym and a very nice indoor pool. If you get for a good price and need to be at the hotel for a meeting or at someplace nearby it is fine, just don't expect too much.
Genuine Expedia guest review
Other trip Apr 14, 2015
Jon
US
4.0 / 5Excellent
"A nice, convenient stay"
The hotel is attractive and well maintained. The staff is friendly and helpful. Amenities are above average. My room was spacious, clean, comfortable, and reasonably quiet. Check in and out was quick and hassle free. The hotel was pretty full, so parking was a bit of an annoyance...more walking than not. An included breakfast is something one gets use to, so this was an annoyance...on the other hand a bunch of good breakfast places really close. Overall a good experience.
Genuine Expedia guest review
Other trip Apr 13, 2015
Frank
US
4.0 / 5Excellent
"Staff was on the ball!"
In town for NCAA easy to get to downtown. Staff was on the ball.
Genuine Expedia guest review
Other trip Apr 1, 2015
A Traveler
US
1.0 / 5Poor
"Did not honor our reservation of King room."
Housekeeping staff knocked out door at 8:30 in the morning. Hotel was old and disgusting. Staff was not helpful or courteous! I will never stay at a Crown Plaza again!
Genuine Expedia guest review
Other trip Mar 28, 2015
Tim
US
3.0 / 5Good
They close the bar at 7 o'clock and I could not get a drink.
Genuine Expedia guest review
Other trip Mar 27, 2015
Randy
US
4.0 / 5Excellent
"Nice and centrally located"
This hotel was nice, comfortable and a great value. The pool is great and the breakfast is a great deal. The staff was extremely accommodating.
Genuine Expedia guest review
Other trip Mar 27, 2015
Amy
US
1.0 / 5Poor
"Terrible"
Long multi level building with one elevator on the wrong end to the parking lot. Build 30 years ago. Bathroom way too small for 2015. Blankets were not adequate for winter; heavy but not warm. I hope I never stay here again.
Genuine Expedia guest review
Other trip Mar 22, 2015
John
US
5.0 / 5Outstanding
"Nice location - close to downtown"
It was a very nice hotel, clean and convenient to get to off of the highway.
Genuine Expedia guest review
Other trip Mar 15, 2015
Mike
US
4.0 / 5Excellent
"Girls weekend"
We went for a girls weekend getaway. We chose this hotel for it's proximity to our outings, the price, and the pool/hottub. We enjoyed the pool/hotub immensely! We had a great stay! The only problems I was were in the bathroom. There was a crack in the floor tile, behind the toilet paper roll didn't looki like it has been cleaned in years, around the bottom of the toilet was dried urine. I would suggest better cleaning of the bathrooms. Other than that, we had an enjoyable time and I would recommend other people to stay at the hotel.
Genuine Hotels.com guest review
1 night trip with friends Mar 6, 2015
A Traveler
US
3.0 / 5Good
"Chill out"
Check in was easy and the room was comfortable until the fire alarm went off, which went off multiple times throughout the stay. The room's thermostat went out for the entire floor and nobody ficed it so my room dropped down to chilly 54 degrees and had no comforter on the bed to keep me warm.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Joseph, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize for the issues you had during your stay. We have addressed these situations and look forward to providing you a flawless experience upon your return. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night romance trip Feb 28, 2015
Joseph
US
5.0 / 5Outstanding
"Great stay"
Very clean, the pool is heated and good breakfast
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Cecilia, Thank you for taking the time to share your feedback. We are so pleased that you enjoyed the hotel with all of our distinctive amenities such as the pool and breakfast in Aura Bistro. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night trip Feb 20, 2015
Cecilia
US
5.0 / 5Outstanding
"My perfect getaway"
I loved it and I will return
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Bianca, Thank you for your kind comments and great rating. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night romance trip Feb 21, 2015
bianca
US
4.0 / 5Excellent
"Comfortable Getaway"
Enjoyed the comfort and service. Definitely would stay again.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, Your willingness to share your thoughts with us is genuinely appreciated. It is great to hear that the comfort and service you experienced will keep you coming back. We look forward to seeing you again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night trip Feb 13, 2015
A Traveler
US
1.0 / 5Poor
"."
AWFUL!!
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Traveler, We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. We hope that you will give us an opportunity to regain your trust. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night romance trip Feb 14, 2015
A Traveler
US
3.0 / 5Good
not used to noise of heaters. we have hot water heat.
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel close to freeway"
I only have one concern is that the room wasn't big enough for a handicap person in a electric wheel chair. To small of area for my husband to move around. Ask for a roll in shower and I got a bath tub he wasn't able to use it.
Genuine Expedia guest review
Other trip Feb 8, 2015
Kathy
US
3.0 / 5Good
"okay"
hot tub was very very dirty and luke warm.
Genuine Hotels.com guest review
1 night business trip Jan 31, 2015
carrie
US
3.0 / 5Good
"Dirty bathroom!"
Bathroom was dirty. Hair on floor and soap from previous stay still in shower. The rest of the room appeared clean.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
Amy, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry that the cleanliness of the room you received did not meet our standards. Your feedback was used as a training opportunity. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
1 night family trip Jan 24, 2015
amy
US
4.0 / 5Excellent
Nice hotel. Wish they had coffee in the lobby. Staff missed a reset on my wakeup call.
Genuine Expedia guest review
Other trip Jan 24, 2015
Tim
US
5.0 / 5Outstanding
"Good visit"
we loved every thing I would visit there again thank you.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
kaye
US
3.0 / 5Good
"Frustration!"
Kids were running through the halls yelling, disrupting sleep. Then at 5am people in the room next door were "talking" very loud, again disrupting sleep, waking us from about 4 hours sleep. To top it off there was a lot of freeway noise too.
Genuine Hotels.com guest review
Response by Crowne Plaza Cleveland South - Independence
John, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize for the disruptions you experienced throughout your stay. Upon your return we will gladly place you in a room that is not on the side of the freeway. We do have staff available 24 hours a day in the event that any other guests are behaving in a disruptive manner. We hope to have a chance to regain your trust in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
2 night romance trip Dec 26, 2014
John D
US
3.0 / 5Good
Was under the impression that I had booked a room with a continental breakfast. When I went with my children to the dining room i was presented a menu. I left the table and went to the front desk only to be told by staff "No you didn't" . I was clearly frustrated. Traveling with 2 children on a budget is in part why I booked the hotel. I was not the only family that was told that breakfast wasn't included. Other family's got up and left. If that embarrassment wasn't enough I felt insulted by the wait staff in the dining room. In his attempt in making small talk he questioned my heritage and pride for culture. My children were shocked! In true form in teaching my children how to deal with racial bigotry I explained to my children that you can only prove that you are better than the ignorance before you. Shame on that person is what I say. And shame on the the person who didn't train him to keep his mouth and opinions to himself. Working in a industry serving people from all walks of life is clearly not his calling at 50 plus yesrs of age.
Genuine Expedia guest review
Response by Crowne Plaza Cleveland South - Independence
Andrea, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve. I apologize for the confusion about breakfast, we will work with our partner to ensure the verbiage is clearer. Let me assure you that we take great pride in the service that we provide to each guest and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this, we will be issuing training to the team member you mentioned to ensure greater sensitivity. I do hope that we have a chance to regain your trust in the future. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Crowne Plaza Cleveland South
Other trip Jan 3, 2015
Andrea
US
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