"Not too bad."
Stayed bc hotels downtown were sold out for the marathon. Staff was great, shuttles were pretty good. Needs upgrades...bathrooms are tiny!!Genuine Expedia guest review
"Near Enough, Easily Accessible"
Decent location just off one of the main highways and just a few miles north of the downtown activities. Hotel provides a shuttle to the area on fist-come/first-served basis, so timing can be iffy. Decent rooms.Genuine Expedia guest review
"A little away from the city."
We enjoyed our stay. Comfortable rooms.The outside sitting area near the pool was great for relaxing with a drink.Genuine Expedia guest review
"Nashville must stay."
Excellent facility near downtown, but out of the craziness. Convenient shuttle to nightlife. Only improvement suggested would be quality of food. Not on par with remainder of facility.Genuine Expedia guest review
"Great staff, but conditions were OK"
Will not repeat. OK for an overnight, but felt like we were at the Water Gate. Great trip back into the mid 70'sGenuine Hotels.com guest review
"Not as good as I remembered."
I stayed at the Millennium as I had done previously. I did not live up to my previous memories. While it was clean and comfy, it is starting to look a little dated now. I ended up in a disabled access room which meant the bathroom was not idea. For the money paid I could have stayed in a better hotel in downtown.Genuine Hotels.com guest review
I was traveling with two 15 year old boys, and I would say it's not a kid friendly hotel. They charge $9.95 for wifi in your room. The hotel is old and is in need of updating. We were put on a floor with a bunch of college students that were staying there for a fraternity spring formal. Needless to say, I had to ask to be moved. They did move us, but […] I'm not sure why I was put there in the first place as they already knew they had all the college kids on that floor???? Read moreGenuine Expedia guest review
People made the difference help full and pleasantGenuine Hotels.com guest review
"Great Customer Service"
The front desk staff went over and above to accommodate me when I had a major problem arise.Genuine Expedia guest review
We had a great stay, the staff were friendly and professional. Close to downtown Nashville. Shuttle service was great. Would definitely recommend to others.Genuine Hotels.com guest review
"GOOD LOCATION FROM THE INTERSTATES"
WE ONLY HAVE TWO SMALL ISSUES THAT RESULTED FROM OUR STAY AT THE HOTEL. THE FIRST ISSUE WAS THAT WE CALLED THE HOTEL TO SEE IF WE COULD CHANGE OUR ARRIVAL AND DEPARTURE DATES. IT WAS NOT A PROBLEM AND THE CHANGES WERE MADE. WHEN IT CAME TO ASKING ABOUT THE DIFFERENCE IN THE COST'S OF THE DIFFERENT NIGHTS THEY WERE SOMEWHAT RUDE AND SAID THAT IT WAS […] NOT POSSIBLE AND THAT WAS THAT. WE ADDED A WEEKDAY AND DELETED A SAT NIGHT STAY. THE DIFFERENCE WAS $50.00. THE SECOND ISSUE WAS ON OUR LAST NIGHT THERE THE HOTEL HAD SOME SORT OF DANCE PROGRAM ON THE 10TH FLOOR, DIRECTLY ABOVE OUR ROOM AND OTHERS AROUND US. WHEN WE CALLED THE FRONT DESK THEY INFORMED US THAT THE DANCING AND MUSIC WAS GOING TO BE OVER DIRECTLY AT 11PM. AT 11:45T I CALLED DOWN TO THE FRONT DESK AGAIN AND THEY SAID THAT THE SECURITY OFFICER WAS ON HIS WAY UP TO CONCLUDE THE EVENING. THE MUSIC DID STOP AT MIDNIGHT. THERE IS NOTHING THAT CAN BE DONE ABOUT THE MUSIC AND DANCING, BUT I WANTED TO KNOW IF THERE COULD BE A REFUND ON THE $50.00? THANK YOU. Read moreGenuine Hotels.com guest review
"Over night trip"
Room was clean. Bed was comfortable as well. Shuttle service is key for getting to Broadway. Overall a very pleasant tripGenuine Expedia guest review
"Multiple problems, condescending staff."
The mattress in our room sagged like a ton of bricks had been dropped on it, and it was a long and uncomfortable first night. When we asked for a new mattress or a new room for our second night, they gave us a new room, but the key didn't work. Three times I went back to the desk, three times it didn't work, so they gave us yet another room. We inadvertently […] left a piece of clothing in the first room, and the front desk staff were not very helpful -- or customer-service centered, for that matter -- in their attitude about retrieving it. No sense of urgency whatsoever, and the clerk clearly was annoyed to have to take care of the matter. When the housekeeping manager finally did bring it to our room, she handed it to us without saying a word, then left. I've never been treated by a hotel staff the way they treated us. In addition, the main door in both rooms was poorly sealed and let in a LOT of hallway noise. The comforter on our bed had a large coffee stain on it. The lamps and other electric devices were plugged into an extension cord with a three-way plug. The rooms need updating. The wi-fi cost $10.00 a day! No snacks or drinks were complimentary, despite the significant nightly rate. Just not a good experience at all. Read moreGenuine Expedia guest review
"Close enough to get to downtown sights"
We loved our stay and found it very convenient especially with the use of your courtesy shuttle. The drivers were very helpful and knowledgeable. Our room looked out over downtown and was spacious and comfortable. The staff at the front desk were wonderfully polite and helpful with suggestions on things to do and see. We especially enjoyed the Singer/Songwriters […] night on Thurs. 4/10/14. It was absolutely fabulous!!!! We would definetly stay there again when we go back next year!! Read moreGenuine Hotels.com guest review
"easy free shuttle to downtown"
Convenient free shuttle to Broadway. Rooms were adequateGenuine Expedia guest review
"Too far from downtown"
You have to pay $10 per day for each item you request, i.e., small fridge, small microwave..never heard of this before. You have a shuttle for downtown (2.5 miles) that is suppose to run on the 1/2 hr but they only have two and one is for the airport so it is never timely and if more than 6 people want to go you wait for next one. it is easier to take […] the cab for 12.50. If you go anywhere else but downtown the cabs run $25-40.00. They do have bus transportation but you have to buy tix in a kiosk and then try to find your bus. The one bright light is the dining room Pralines, there is a breakfast buffet for 10.00 and a full menu. The staff in the dining room are excellent and friendly. We were there for the The Final Four Women's Basketball week and there were so many people in town that this could have been part of the reason trans was a problem. Read moreGenuine Expedia guest review
"National championship weekend"
Hotel overall was nice. Staff was nice and hotel was clean. Beds were really comfy. Just some things to know though, this is not in walking distance to the main strip Broadway. Hotel does have a shuttle but only runs certain hours. We took a cab and was about $9 one way. Also they charged for morning coffee which I haven't seen since 1976.Genuine Expedia guest review
"very convenient on and off freeway"
very nice hotel with friendly staff. We loved the free shuttle that dropped us off right off Broadway. nice roomsGenuine Expedia guest review
I was there for a professional golf tournament and the first room I got wasn't made up at all. The second room they gave me which they said was a downgrade but it was the exact same type of room. That room didn't have any locks on the door at all. And it looked like it had recently been kicked in. Will never stay here again and it was a big distraction […] today before the tournament. Read moreGenuine Hotels.com guest review
Very nice hotel with very friendly staff. Only con was the beds were very small and not comfortable :/Genuine Hotels.com guest review
"Nice staff, comfy bed but nasty bathroom :("
We only spoke to 2 staff members but they were nice and professional. The bathroom was not clean. The shower had hair in it, the shower tile had dirty smudges on it, and the toilet seat had brown smudges on it which came off with a damp cloth. The baseboards had dirt build up all over them. The shower curtain was stained as if it had been used as a […] floor drape while painting. I used a towel as a tub mat so my feet wouldn't touch the tub. We arrived so late and had to leave so early, we did not have the energy to ask for another room. The bed looked clean and was comfortable. Will not stay here again due to the bathroom. Read moreGenuine Expedia guest review
"Not downtown but free shuttle was nice..."
Nice , clean rooms, would stay there again:)Genuine Hotels.com guest review
"Great Value - Clean and comfortable"
Outside of the city but free shuttle service was great. Very comfortable bed. Rooms and facilities were nicely decorated and clean. The bathroom was a quite outdated and could use a remodel but it was still clean and suited its purpose. The bedroom looked updated and modern so it felt like I was going back in time when I stepped into the washroom. It […] was nice having the vanity and sink outside of the dated washroom. All in all, great value. I would definitely stay there again. Read moreGenuine Expedia guest review
"Sometimes "first impressions" are deceiving..."
When you walk in the lobby it is very inviting and nice giving a false impression of what is to come. Our room was no where near as inviting or nice as the lobby. The beds were lumpy and the mattresses caved towards the center. The bathroom door was busted and the wood splitting/peeling off at the botton. The lock on the bathroom door would stick making […] it difficult to get the door back open. The TV was on the fritz and the channels would not come in clear. The maintenance staff who came to our room was very nice and helped out with the tv but once he left it went out again. Had to wiggle the cords to get the channels to come in for a limited amount of time before they went out again. The staff was very pleasant in every instance we had with them. They are not at fault for the poor conditions of the room; however, I wonder how long it has been since the owners of this hotel have actually looked at all the guest rooms. Might be a good idea for them to do so! NO, I would not stay at this hotel again. Much too expensive for the quality of the room! Read moreGenuine Expedia guest review
"2 night stay...."
the bathrooms were horrible..so tiny.. no shower liners in the shower so water goes all over the bathroom.. bathrooms were dirty... hotel staff could use a class in friendliness... the shuttle service was a joke.... at least an hour wait for shuttle.....Genuine Expedia guest review
Can't beat the location if you don't want to stay downtown. If you want to get a taste of downtown and then get away for a quiet night of sleep this is the place. It's only a 5 minute ride and they offer a shuttle service to take you there and back free of charge.Genuine Expedia guest review
Rooms were standard, but fine. The staff were nice and helpful. Probably the best thing was the shuttle service that they provided which would drop you off downtown or take you anywhere you asked within reason.Genuine Hotels.com guest review
AwfulExperience. Old Hotel, never Renovated In Over 30 Years.Genuine Expedia guest review
Too expensive, tv remote didn't work, shower clogged, wall paper coming off the walls, walls paper thin, could hear neighbors all night. Bed / pillows uncomfortable. Will not stay here again. Very disappointed.Genuine Expedia guest review
"Map quest nightmare"
I loved everything about your hotel facility and staff. Our only problem was finding the location from the map on the website. Also when typed into map quest it took you somewhere completely off track. We ended up circling for about 30 minutes then finally called the hotel and got directions from where we were to the hotel, once again the staff was […] very pleasant and helpful. Read moreGenuine Hotels.com guest review
Convenient location and good service as always.Genuine Hotels.com guest review
"Nice hotel but overpriced for the quality."
this hotel is pretty nice however the value is not high when considering the price. Hotel is a little bit older than I would like and looks like it hasn't been kept up meticulously. There is no continental breakfast and the breakfast provided in their restaurant is not high quality enough to warrant me having to pay for it in addition to the room because […] it was basically a buffet that most hotels would offer for free Read moreGenuine Expedia guest review
The location of the facility is a little away from the nightlife and activities in Nashville and although it is close to the capital the neighborhoods in the vicinity seem a little rough. The public areas of the hotel appear well maintained and inviting. Meals we had in the restaurants were acceptable and reasonably priced. Our room was the disappointment, […] I was told we were receiving an upgrade to a "Club Level" room. If this was an upgrade I'd hate to see a standard room. the bath was absolutely tiny, drains ran so slow you stood in a couple inches of water when taking a shower and... the room just didn't seem clean. Read moreGenuine Expedia guest review
"Hotel needs repairs & customer service training"
The hotel has potential if they'll make improvements to decor and furnishings (my toilet ran constantly even after a maintenance person "fixed" it, the wood veneer on doors is peeling and stripped off, bureau drawers have broken cardboard bottom panels that fall out, bedding has some bizarre form of foam-like lining). Hotel staff failed to respond and […] resolve complains made about the noise level on my floor because of excessive drinking and partying by underage college students. No sleep at all that night (til 4am). Wouldn't move me to another floor or shut down the party. Still wanted to charge me full rate for the night. Ended up with a 50% discount even though I didn't get a 50% night's sleep. I will definitely look for other options on my next trip. Read moreGenuine Hotels.com guest review
You say it's all about costumer service. Asked for a wake up, that never came! Phone service poor! Not even a stamp for a post card at the front desk. Lots of small stuff that added up.Genuine Expedia guest review
"NO internet and they lie about it"
This hotel has NO internet. If you need internet you must be in the lobby only. even worse they lie about it again and again. We were group of four in four rooms. we stayed for five days. Non of us satisfied with service. Avoid this hotel for the same amount of money, you can get much better placeGenuine Hotels.com guest review
"Nice hotel, with a readily available shuttle."
Big, clean lobby. Had a little bit of an issue with one of the rooms for our party, but the management eventually fixed it. Rooms were clean and well kept, and the beds were comfortable. It is a little weird having the sink outside of the bathroom, but you get used to it. The TV was big and a newer model. The bar was nice to hang out it, but a little […] disappointed that it closed at 12:00 a.m. on the weekends. Restaurant was pretty good - a little pricey for the quality of food. It seems like this place used to be a pretty cool hotel, but it is older and kinda showing it's age. Overall, I would recommend this hotel. For the price, it can't be beat - especially with a shuttle willing to drive you back and forth from downtown where it costs $20-$30 to park! Read moreGenuine Expedia guest review
"Clean and convenient"
They were having trouble with wi-fi and cable while we were there, but those issue are easily fixed. Desk staff was pleasant. The lobby remained quite cold over the 4 days we were there (in March). Rooms could use a mini-fridge. Beds were comfortable, room was clean. Songwriters night in the lounge featured talented performers.Genuine Hotels.com guest review
We had a nice stay here, the shuttle was perfect for getting around downtown!Genuine Hotels.com guest review
"CHOOSE ANOTHER PLACE TO STAY- NOT CLEAN"
BUGS ON CHAIRS IN ROOM WHEN WE WALKED IN- HOTEL SMELLED AND WAS NOT IN A GOOD LOCATION. SHUTTLE ONLY RAN UNTIL 10:30PM AND EVEN THEN THERE WERE TIMES WHEN ONLY ONE WAS RUNNING. NOT HAPPY WITH OUR STAY!Genuine Hotels.com guest review
"VERY GOOD STAY"
Really enjoyed our stay. Can't complain. Ate at restaurant and it was the best food we had during our stay in Nashville. We used shuttle twice and caught a cab back from downtown for $10. Will stay again. Booked early and got a great deal.Genuine Hotels.com guest review
"Will never check in a Maxwell Hotel again"
My stay was horrible. Shuttle was late. The people at the concierge desk were very rude. I feel that I over paid for my stay at this hotel.Genuine Hotels.com guest review
Stayed there for one night. Price was reasonable and much cheaper than staying downtown. They had a free shuttle service that took us downtown which was only a 5 minute ride. Rooms were clean.Genuine Expedia guest review
"Nice friendly clean hotel"
Was very nice and clean. Hotel staff was friendly and very helpful with all our questions. Also loved that they had free shuttle service.Genuine Expedia guest review
"Renovations cheap and shoddy"
The first thing we noticed as we entered the lobby was a bit of a mild sewage smell--glad that was not hotel wide. They have obviously tried to update the place, but the painters are not professionals. Lots of minor scuffs and dings in the walls and doors. They still have the same yellow tile in the showers that was there when the place was new and […] I suppose yellow was a preferred color--why would you go to the expense to update the room and leave the crusty tile in the shower? The shower fixtures looked dirty and the curtain rod was broken (the curtain would not stay closed so the floor and toilet got really wet. We asked about the fridge and microwave (available on request) and we were told that thee fridge would be an extra $10 a day and the microwave was in the restaurant. The surrounding area has several fast food places and a convenience store is just across Rosa Parks Ave--but there are some shady folks that hang out after dark. Really I loved this hotel about 20 years ago, it's a shame to see it patched rather than truly renovated. The best thing about the hotel is the free shuttle, which we did not need. Wish I could rate it better... Read moreGenuine Hotels.com guest review
It was in a good location and safe area. We got an "upgrade" upon check-in but I would hate to see the regular room. There was no continental breakfast but It was clean. Nothing over the top But good value for the money. Overall, I would recommend it.Genuine Expedia guest review
"It was an okay hotel...."
It was nice and pretty, but then we had no internet and they made no move to fix it over our 3 day stay.Genuine Expedia guest review
"No free wifi"
No free wifi?! And 9.99 for each device if you want to connect to wifi?! That's ridiculous! It's 2014, wifi should be free if we're already paying for the room. Besides that, the room was great and very clean!Genuine Hotels.com guest review
"Free shuttle to Downtown Nashville!"
No complaints! Older hotel but rooms were clean, huge lobby with restaurant and bar. The free shuttle to downtown was great! Runs every 30 minutes to downtown drops off at Bridgestone Arena. 5 minute ride but saves a ton in parking fees!Genuine Hotels.com guest review
"One night visit"
The room was small for the price. It was a good location for the birthday party that I attended. The beds were comfortable and the shower and towels were nice. I had a $9.95 charge on my credit card that I did not understand. I thought I had paid if full by booking through Expedia. So watch your charges.Genuine Expedia guest review
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