"Not too pleased"
I was suprised to find they did not have a continental breakfast or even coffee served downstairs. We had to go to the grocery store that night to get liquid creamer for our coffee. Also, they charged $10.00 for WiFi use, where most hotels it is complementary. The room was clean and comfortable. Nothing was told to me that they put a $50.00 charge on […] your credit card even though it was paid for in advance. The charge will not come off for 7 days. Read moreGenuine Expedia guest review
I was not satisfied with the stay at your Hotel because your employee's added additional charges to my credit card.Genuine Expedia guest review
"Decent Price, Close to the city, Old/Outdated"
This hotel is about 2.5 miles from the city, but they do offer a hotel shuttle. I wish the shuttle ran later, as we had to take a cab to get back most of the time. The room was a decent size, but not very clean. The sheets didn't look washed and the bathroom was pretty old and dirty. We got a good price on hotels.com, but I don't think I would stay […] here again if I traveled to Nashville, there are so many newer hotels in the area. Read moreGenuine Hotels.com guest review
"nice hotel, kinda smallish"
Staff was friendly, clean hotel, free shuttle until 10:30 PMGenuine Expedia guest review
"Good hotel for a good price.."
This hotel is decorated with a music theme (huge guitars at the entrance, musical notes in the lobby, pictures of music concerts on the walls), it's clean, and well located in the Music City part of Nashville. I stayed here for work and the only complaint I have is that I ordered room service after a LONG 12r work day and it was promised within 30mins. […] At the 30 minute mark, the manager called to tell me that the kitchen lost my order and it would be yet ANOTHER 30 minute wait for my dinner. They comp'd it of course and the glazed pork chop was fantastic but the extended wait was excruciating. I would, however, stay here again as it was an overall great hotel for the price range it was in for Nashville. The rooms are clean but normal size.. nothing remarkable. Read moreGenuine Hotels.com guest review
"Cleanliness was an issue"
I had booked this hotel thinking it would be a good stay. However, I was very disappointed to find that our room was not properly cleaned. Wet urine was found on one of the bed sheets. There were also a lot of dirty spots on the ironing table. I called front desk and housekeeping responded quickly to replace the ironing table and all bed sheets and […] pillow cases. Even though response was quick, I think great care should have been taken to make sure rooms are properly cleaned between guests. I found this to be very unacceptable. Read moreGenuine Hotels.com guest review
"no wi fi"
In room wi-fi did not work. Was informed that it has not worked for some time! I suggest checking with the hotel before booking, otherwise the hotel was okay.Genuine Hotels.com guest review
"Long time business patron not pleased ..."
The internet connection was very slow and extremely frustrating while trying to work. I was comped the $10/per day fee for WiFi but service this slow should not be charged anyway. The bed was not very comfortable and there was a wet towel hanging on the bathroom door when I checked in obviously from the previous guest. This is the only non- Hilton Hotel […] that I frequent when I travel due to its convenience but will reconsider next time I have to be in Nashville Read moreGenuine Hotels.com guest review
"Not too impressed"
It was a quick drive downtown which was probably the only really good thing about the hotel. We weren't too impressed with the room. The restaurant was over-priced. Do not get the breakfast buffet. The omelet was excellent though!! Does not have complimentary wifi in the rooms or any kind of food like a continental breakfast. We wouldn't stay there […] again. Read moreGenuine Hotels.com guest review
"close to downtown"
great staff, clean room, free shuttle downtown, great hotel, will stay there againGenuine Hotels.com guest review
"Great Location. Staff could be more helpful."
Rooms are small and need to be updated. Bedding is not inviting and cozy. Staff could be more helpful or willing to offer information. Great location and surrounding area.Genuine Hotels.com guest review
Very nice for the price we had. Just north of downtown Nashville. I would use this hotel again.Genuine Hotels.com guest review
"Nice Hotel but Housekeeping not so nice"
I have stayed at this hotel before and had a great experience so I didn't hesitate to take the opportunity to book a stay when given the opportunity; however, this past stay left a lot to be desired. It seemed as though housekeeping took the day off. It seems as though all they did was change the bed linens and I hope they did that. They definitely […] did not vacuum the room. I was very disappointed. Read moreGenuine Expedia guest review
Very clean with very friendly and accommodating staff! Great location! Close to many great restaurants. Would stay here again! First choice in Nashville!!!!Genuine Expedia guest review
I stayed here 3 months okay and thought the value was good. The hotel is okay but the sheets are thin and there is no bellman service or valet parking. Im not anxious to stay here again. Staff was fine. Hotel makes guests pay $10 for internet access in their room. Boooooo!!! I'll prob stay elsewhere next timeI'm in Nashville. Just felt cheap. Nothing […] luxurious here but a great deal for 3 star hotel. Sticking with 4 stars hereafter. Read moreGenuine Hotels.com guest review
"Quick Romantic Trip with Excellent Room Service"
The location is good, it's in a area of Nashville with lots of fast food places. I recommend the hotel restaurants. I ordered room-service & it was delicious.Genuine Hotels.com guest review
I traveled to Nashville from Chicago for a business conference. I chose this hotel because a shuttle service was offered. I called two days before my trip to ask if I needed to reserve a shuttle from the airport to the hotel. I also asked if shuttle service to the conference within 5 miles of the hotel was offered. I wanted to ensure that a car rental […] was unneeded. I was told on the phone that the shuttle is available every half hour. Additionally, the shuttle service was confirmed. When I got to the hotel shuttle area, I was told that the Millenium Maxwell had to be contacted (they are not regularly scheduled every half hour). I waited about 20 minutes for the shuttle to arrive. When I got to the hotel to register, I asked about arranging for a shuttle to a location that is 4.7 miles from the hotel (according to Mapquest). The manager at the desk said that they "don't go there." I could talk to the drivers but the location was too far. Someone should get the employees on the same page in answering guests' inquiries. Read moreGenuine Expedia guest review
I would stay again very niceGenuine Hotels.com guest review
"Probably was a nice place 30 years ago."
Bottom line up front - I will not stay here again and would not recommed it to anyone else. Bad first impression. Parking situtuation was not good. They had a whole section of parking blocked off as reserved. This made for an extended walk in with luggage. Place that was designated for check-in/ drop-off was blocked by hotel vehicles. I would guess […] it was a little over a quarter mile walk in the mid-day heat with all my stuff. The front desk staff were very pleasant upon check-in. Although I requested two beds for my daughter and I, they tried to give me a room with just one. Upon further request, I was able to get the room that I had booked. My initial impression of the room was also poor. I walked in and was struck by a musty odor. It also appreared that the room had not been remodeled in at least a decade. The wallpaper in the bathroom was bubbled as if the wall behind was decaying, the caulking was cracked, the tub rusted. The beds were okay if you like your soft with little support. When I pulled the bed spread back, there were pubic hairs and grit in the bed. I slept on the top of the comforter. There was no hotel informaiton book and if internet service was available, there was no information on how to obtain it. I do know that there is a pay service for internet, but it was not evident how one could access it. The only information I found was three loose pages stuck in the desk drawer that must have been the room service menu. Read moreGenuine Expedia guest review
"Not really close to downtown"
Disappointed with cleanliness of room. Sheets/Comforter seemed dirty. Needs a lot of updating. Expected more from 3+ star rating.Genuine Expedia guest review
"Old but clean and staff are exceptionally friendly"
Friendly and helpful staff. Printed goggle map for me.Genuine Expedia guest review
"Decent hotel, decent price"
Hotel was clean, rooms were just fine. Only 2 miles from downtown Nashville and the hotel offers a free shuttle downtown that runs every 25-30 minutes. And a can back to the hotel late at night was only around $10. I'd definitely stay here again for the price and how convenient they make it to get downtown.Genuine Expedia guest review
"It was a little far from downtown but accomodating"
The staff was very cheery towards guests, which made the overall stay much more enjoyable!Genuine Expedia guest review
"Just ok, for the money disappointing."
For what they charge the rooms should be less dilapidated. The tile was cracked in the bathroom and I had to call to front desk to tell them not to charge me for the towel bar barely being held onto the wall. The A/C was loud, but that doesn't bother me I don't mind the white noise, but keep this in mind. Very old units. What was most disappointing […] is the lack of front desk staff to answer the phone in the middle of the night. Nobody would pick up the phone as we had a question about the Television which did not want to give us local channels. Read moreGenuine Expedia guest review
Location was great hotel had lots to offer resturant, lounge & pool. Shuttle service to downtown, Will definatly return.Genuine Hotels.com guest review
Rally nice hotel with shuttle service to downtown and anything within 5 mile radius. Rooms are clean, staff is nice, overall a great place to stay.Genuine Hotels.com guest review
"Not great for families"
Our family of 4 was only here 1 night. The bathroom was really dirty--mold and mildew in every corner, wallpaper peeling off the walls, and you couldn't keep the drain plug up, so even if you wanted to take a shower, the tub filled while you were showering. The air conditioner didnt' work properly, so it was HOT in our room. Air came out, but it was […] not cool air. We tried many times adjusting it to no avail. Our room was near the elevator next to a corner room--so our door was RIGHT against another room door (not separated by the space of the room). This meant that when the drunk 20-somethings staying in the room next to us came home at 4:00am and started banging on the door and calling out their friend's name to let them in the room, we heard all their drunk yelling and cursing--as did our kids. We called the hotel operator and they did send someone up rather quickly, which was good. but--overall, not a great place for families because of the clientele. Also--the hotel courtesy shuttle to downtown is supposed to arrive every 15 minutes. It doesn't. It finally came after 35 minutes of waiting and by then there was a LONG line of people waiting, everyone angry. Someone getting off the shuttle said, "Take a cab home--it's much faster. We waited an hour downtown for a pickup." So we did. Read moreGenuine Expedia guest review
Rooms needed a little better cleaning. Bathroom wasn't the cleanest.Genuine Expedia guest review
"COULD have been just a tinsy bit better"
overall it was good, but.........holiday inn express supplies a fridge and free wifiGenuine Hotels.com guest review
our stay was comfortable and felt very safe.Genuine Hotels.com guest review
"Nice hotel not far from downtown"
The hotel was nice. Had a bad experience with the free shuttle downtown. Waited 45 minutes for the shuttle and it never came. Had to take a taxi back to hotel. Staff at hotel did not have an answer of why the free shuttle did not show up to pick up 8 people who waited for it.Genuine Expedia guest review
So good we decided to stay again in our trip home.Genuine Hotels.com guest review
"Over priced, over rated!"
The lobby of the Millennium is nice, but when you get to your room you realize you have paid too much! The bathrooms are outdated and I found a hair in the tub. Not sure how they sanitize the down comforters either. Not a terrible hotel, but not the 4 star hotel we thought we were getting.Genuine Expedia guest review
"Would have preferred a suite in Guantanamo Bay."
The military should keep and interrogate all enemy combatants here...after 3 days, they'd be singing like canaries. The room was dated and dirty. Some of the broken fixtures included a lamp, the tv remote, shower faucet, and toilet paper dispenser. The water pressure was ridiculous too (you're better off having your wife stand over you with a spray […] bottle). If you travel alone, plan ahead for an hour-long shower. Pick any other hotel. Read moreGenuine Expedia guest review
Lobby of the hotel was great, the rooms were not so great. The bathrooms were a bit old looking and the room wasn't cleaned very well.Genuine Hotels.com guest review
Nice decor, friendly staff, great pool area, and for us the location is perfect. Access to downtown Nashville, West End, Vanderbilt or Belmont is great. Didn't eat at the restaurant, but had drinks in the pool area, convenient window service made it very nice to just relax oustide. Will definitely stay there when visiting Nashville.Genuine Hotels.com guest review
"Rusted bathtub and bathroom door."
There was rust all over the bathroom, and the room felt dirty.Genuine Expedia guest review
"Just not what I was expecting"
The hotel was ok. Not as fancy and modern as it looks in the picture. I was surprised that they didn't offer free wi-fi in the hotel rooms. Although they did offer it in the lobby. Very nice music decor in the lobby and outside. Varying sculptures of musical instruments. Room details were disappointing. Old clock radio and phone, no fridge, no closet. […] Not what I was expecting. But it was not a dump either. It was ok for 1 night. Read moreGenuine Hotels.com guest review
"More than disappointed."
The 3 ½ star rating for this hotel is way-off, to say the least. I would not give this property a 2 star for the following reasons: 1. The lights on the hotel signage were not working 2. We reserved a king room and we received a room with two double beds. 3. The beds are very old, low to the ground, extremely soft, lumpy and wobbly. The beds sagged […] in the middle. 4. The sheets were stained. 5. The door to the room was damaged with wood missing. 6. The pillows were old and lumpy. 7. The furnishing was small, worn and very tacky. 8. On a little round table by the radiator there was a broken ice bucket with two cheap disposable plastic cups. The vinyl ice bucket had a tear in the vinyl. 9. The tile in the bath was chipped. 10. The door handles and tub hardware was rusted. I 11. The hair dryer mounted to the wall was loose and when in use little chips/particles of the wall plaster fell out onto the sink. I hope it didn’t contain asbestos. 12. The desk chair had a tear in the vinyl. 13. There was a small coffee pot with tiny disposable plastic cups. I have photos of all of these items. Read moreGenuine Expedia guest review
"Nice Lobby, reasonably priced"
The lobby was very nice and modern. However, the rooms were very outdated. Small bathrooms. The pool was nice, and a decent size. The employees and the restaurant and the shuttle drivers were great. Very friendly and accommodating. The shuttle service is the best part about this hotel. It's so nice to have a ride to and from Broadway, and really anywhere […] downtown. Read moreGenuine Expedia guest review
Beds worn out- tiny rooms and tiny bathrooms felt very crampedGenuine Expedia guest review
"Convenient to Downtown. Easy parking!"
Room of average size. Small bathroom, and vanity/ sink in room. Bit cheesy.Genuine Expedia guest review
"Great time in Nashville"
All of the employees were very helpful including the driver who took us to and from downtow. Room was clean. Didn't like the bathroom sink being in the bedroom proper.Genuine Expedia guest review
The hotel lobby is very nice but the rooms are lacking. Bed is uncomfortable. We also requested a late checkout at 12:30. My husband was taking the bar. His lunch was left in the room. When he arrived to the room at noon house cleaning had thrown out his lunch. Very frustrating!! The office did offer him. Lunch Voucher but he did not have time.Genuine Hotels.com guest review
"It was ok."
The hotel amendities was very nice. The staff was just ok, a bit stuffy and too busy talking among themselves to answer any site seeing questions. They should have told us that it was a handicapped room with limited facilties. The room was in need of some TLC and repair.Genuine Expedia guest review
"Nice hotel near downtown. Great pool and patio ."
Great weekend stay in Nashville. The pool and walk-up bar were great for relaxing and soaking up rays. Friendly staff and comfortable room.Genuine Expedia guest review
"No rental car"
Free shuttle to the airport. Free shuttle to where ever I wanted to go. I also called them to come get me. Hotel a little outdated but it was clean and well cared for. the service was great. I will stay there again.Genuine Hotels.com guest review
"Too far from town."
Booked with "40% discount" blind offer. Probably won't do so again. Hotel was quite a way away from downtown Nashville although they provided a free shuttle into town.Genuine Expedia guest review
"Location convenient to the e-way"
This was my 2nd stay at this hotel. The first time, I was traveling with my family and we didn't like it very much. This time, I was in town for business and it served the purpose. The location is just off of the expressway which makes it convenient. There are a few fast food restaurants in the area if your not interested in dining in the hotel. Their […] millennium burger with blue cheese was GREAT!! Read moreGenuine Expedia guest review
"Short Ride from Downtown"
I expect more amenities at this price point; there were extra charges for many things such as the use of a microwave or wifi and breakfast. The place was clean and modern-looking with a good location, however, the price seemed high considering how many amenities cost extra.Genuine Expedia guest review
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