"Sometimes "first impressions" are deceiving..."
When you walk in the lobby it is very inviting and nice giving a false impression of what is to come. Our room was no where near as inviting or nice as the lobby. The beds were lumpy and the mattresses caved towards the center. The bathroom door was busted and the wood splitting/peeling off at the botton. The lock on the bathroom door would stick making […] it difficult to get the door back open. The TV was on the fritz and the channels would not come in clear. The maintenance staff who came to our room was very nice and helped out with the tv but once he left it went out again. Had to wiggle the cords to get the channels to come in for a limited amount of time before they went out again. The staff was very pleasant in every instance we had with them. They are not at fault for the poor conditions of the room; however, I wonder how long it has been since the owners of this hotel have actually looked at all the guest rooms. Might be a good idea for them to do so! NO, I would not stay at this hotel again. Much too expensive for the quality of the room! Read moreGenuine Expedia guest review
"2 night stay...."
the bathrooms were horrible..so tiny.. no shower liners in the shower so water goes all over the bathroom.. bathrooms were dirty... hotel staff could use a class in friendliness... the shuttle service was a joke.... at least an hour wait for shuttle.....Genuine Expedia guest review
Can't beat the location if you don't want to stay downtown. If you want to get a taste of downtown and then get away for a quiet night of sleep this is the place. It's only a 5 minute ride and they offer a shuttle service to take you there and back free of charge.Genuine Expedia guest review
Rooms were standard, but fine. The staff were nice and helpful. Probably the best thing was the shuttle service that they provided which would drop you off downtown or take you anywhere you asked within reason.Genuine Hotels.com guest review
AwfulExperience. Old Hotel, never Renovated In Over 30 Years.Genuine Expedia guest review
Too expensive, tv remote didn't work, shower clogged, wall paper coming off the walls, walls paper thin, could hear neighbors all night. Bed / pillows uncomfortable. Will not stay here again. Very disappointed.Genuine Expedia guest review
"Map quest nightmare"
I loved everything about your hotel facility and staff. Our only problem was finding the location from the map on the website. Also when typed into map quest it took you somewhere completely off track. We ended up circling for about 30 minutes then finally called the hotel and got directions from where we were to the hotel, once again the staff was […] very pleasant and helpful. Read moreGenuine Hotels.com guest review
Convenient location and good service as always.Genuine Hotels.com guest review
"Nice hotel but overpriced for the quality."
this hotel is pretty nice however the value is not high when considering the price. Hotel is a little bit older than I would like and looks like it hasn't been kept up meticulously. There is no continental breakfast and the breakfast provided in their restaurant is not high quality enough to warrant me having to pay for it in addition to the room because […] it was basically a buffet that most hotels would offer for free Read moreGenuine Expedia guest review
The location of the facility is a little away from the nightlife and activities in Nashville and although it is close to the capital the neighborhoods in the vicinity seem a little rough. The public areas of the hotel appear well maintained and inviting. Meals we had in the restaurants were acceptable and reasonably priced. Our room was the disappointment, […] I was told we were receiving an upgrade to a "Club Level" room. If this was an upgrade I'd hate to see a standard room. the bath was absolutely tiny, drains ran so slow you stood in a couple inches of water when taking a shower and... the room just didn't seem clean. Read moreGenuine Expedia guest review
"Hotel needs repairs & customer service training"
The hotel has potential if they'll make improvements to decor and furnishings (my toilet ran constantly even after a maintenance person "fixed" it, the wood veneer on doors is peeling and stripped off, bureau drawers have broken cardboard bottom panels that fall out, bedding has some bizarre form of foam-like lining). Hotel staff failed to respond and […] resolve complains made about the noise level on my floor because of excessive drinking and partying by underage college students. No sleep at all that night (til 4am). Wouldn't move me to another floor or shut down the party. Still wanted to charge me full rate for the night. Ended up with a 50% discount even though I didn't get a 50% night's sleep. I will definitely look for other options on my next trip. Read moreGenuine Hotels.com guest review
You say it's all about costumer service. Asked for a wake up, that never came! Phone service poor! Not even a stamp for a post card at the front desk. Lots of small stuff that added up.Genuine Expedia guest review
"NO internet and they lie about it"
This hotel has NO internet. If you need internet you must be in the lobby only. even worse they lie about it again and again. We were group of four in four rooms. we stayed for five days. Non of us satisfied with service. Avoid this hotel for the same amount of money, you can get much better placeGenuine Hotels.com guest review
"Nice hotel, with a readily available shuttle."
Big, clean lobby. Had a little bit of an issue with one of the rooms for our party, but the management eventually fixed it. Rooms were clean and well kept, and the beds were comfortable. It is a little weird having the sink outside of the bathroom, but you get used to it. The TV was big and a newer model. The bar was nice to hang out it, but a little […] disappointed that it closed at 12:00 a.m. on the weekends. Restaurant was pretty good - a little pricey for the quality of food. It seems like this place used to be a pretty cool hotel, but it is older and kinda showing it's age. Overall, I would recommend this hotel. For the price, it can't be beat - especially with a shuttle willing to drive you back and forth from downtown where it costs $20-$30 to park! Read moreGenuine Expedia guest review
"Clean and convenient"
They were having trouble with wi-fi and cable while we were there, but those issue are easily fixed. Desk staff was pleasant. The lobby remained quite cold over the 4 days we were there (in March). Rooms could use a mini-fridge. Beds were comfortable, room was clean. Songwriters night in the lounge featured talented performers.Genuine Hotels.com guest review
We had a nice stay here, the shuttle was perfect for getting around downtown!Genuine Hotels.com guest review
"CHOOSE ANOTHER PLACE TO STAY- NOT CLEAN"
BUGS ON CHAIRS IN ROOM WHEN WE WALKED IN- HOTEL SMELLED AND WAS NOT IN A GOOD LOCATION. SHUTTLE ONLY RAN UNTIL 10:30PM AND EVEN THEN THERE WERE TIMES WHEN ONLY ONE WAS RUNNING. NOT HAPPY WITH OUR STAY!Genuine Hotels.com guest review
"VERY GOOD STAY"
Really enjoyed our stay. Can't complain. Ate at restaurant and it was the best food we had during our stay in Nashville. We used shuttle twice and caught a cab back from downtown for $10. Will stay again. Booked early and got a great deal.Genuine Hotels.com guest review
"Will never check in a Maxwell Hotel again"
My stay was horrible. Shuttle was late. The people at the concierge desk were very rude. I feel that I over paid for my stay at this hotel.Genuine Hotels.com guest review
Stayed there for one night. Price was reasonable and much cheaper than staying downtown. They had a free shuttle service that took us downtown which was only a 5 minute ride. Rooms were clean.Genuine Expedia guest review
"Nice friendly clean hotel"
Was very nice and clean. Hotel staff was friendly and very helpful with all our questions. Also loved that they had free shuttle service.Genuine Expedia guest review
"Renovations cheap and shoddy"
The first thing we noticed as we entered the lobby was a bit of a mild sewage smell--glad that was not hotel wide. They have obviously tried to update the place, but the painters are not professionals. Lots of minor scuffs and dings in the walls and doors. They still have the same yellow tile in the showers that was there when the place was new and […] I suppose yellow was a preferred color--why would you go to the expense to update the room and leave the crusty tile in the shower? The shower fixtures looked dirty and the curtain rod was broken (the curtain would not stay closed so the floor and toilet got really wet. We asked about the fridge and microwave (available on request) and we were told that thee fridge would be an extra $10 a day and the microwave was in the restaurant. The surrounding area has several fast food places and a convenience store is just across Rosa Parks Ave--but there are some shady folks that hang out after dark. Really I loved this hotel about 20 years ago, it's a shame to see it patched rather than truly renovated. The best thing about the hotel is the free shuttle, which we did not need. Wish I could rate it better... Read moreGenuine Hotels.com guest review
It was in a good location and safe area. We got an "upgrade" upon check-in but I would hate to see the regular room. There was no continental breakfast but It was clean. Nothing over the top But good value for the money. Overall, I would recommend it.Genuine Expedia guest review
"It was an okay hotel...."
It was nice and pretty, but then we had no internet and they made no move to fix it over our 3 day stay.Genuine Expedia guest review
"No free wifi"
No free wifi?! And 9.99 for each device if you want to connect to wifi?! That's ridiculous! It's 2014, wifi should be free if we're already paying for the room. Besides that, the room was great and very clean!Genuine Hotels.com guest review
"Free shuttle to Downtown Nashville!"
No complaints! Older hotel but rooms were clean, huge lobby with restaurant and bar. The free shuttle to downtown was great! Runs every 30 minutes to downtown drops off at Bridgestone Arena. 5 minute ride but saves a ton in parking fees!Genuine Hotels.com guest review
"One night visit"
The room was small for the price. It was a good location for the birthday party that I attended. The beds were comfortable and the shower and towels were nice. I had a $9.95 charge on my credit card that I did not understand. I thought I had paid if full by booking through Expedia. So watch your charges.Genuine Expedia guest review
Shuttle service was great. Drivers were all helpful and friendly. All employees put their best foot forward.Genuine Hotels.com guest review
"Convenient to downtown"
The rooms weren't the cleanest or kept up the best but overall doable. Linens and towels were fresh and clean and staff seemed nice. Location & Price were my biggest draws. Took only a few minutes to get downtown and was reasonably priced.Genuine Hotels.com guest review
"save money for a slight inconvenience"
Stayed here over the weekend for two nights, wanted to get something close to downtown that was reasonably priced. Prices downtown have sky-rocketed so this was a good option. Pros - free shuttle (not including tip), to and from downtown, and they are willing to drive other places as well (airport. etc), the beds were super comfortable and the rooms […] were pretty clean as well, and cost was good and parking was free. Cons - shuttle only ran until 10:30pm, taxi downtown was around $10-15 max, you waited for the shuttle drivers, not the other way around, and when I booked the room it said free continental breakfast, but when we ate we were charged $10/person for breakfast for the buffet which was annoying, there is pretty much NOTHING to do around the hotel so expect to utilize the shuttle frequently. Read moreGenuine Hotels.com guest review
needed more shuttlesGenuine Hotels.com guest review
"Hotel--good location and great staff"
This hotel was not one that I will go back to nor recommend to my friends. The hotel looks great from the outside, and the lobby area was nice. When you opened the door to your room, it was very disappointing. The light switch to the bathroom was on the outside wall, the bathroom did not have a fan in it and the shower curtain leaked on both sides badly. […] There was no refrigerator in the room and the walls were paper thin....to the point where I could here the whole movie our neighbors were watching and their comments throughout the movie. Nope, I won't go back. Read moreGenuine Expedia guest review
"Wet floors the entire stay!"
Nice that it has a shuttle downtown. First night there our floor was soaking we from a leak! They did not offer to move us. All they did was put a big industrial fan in the room to dry the floor. It did not work. When tried to explain the floor was still wet they just said we will send housekeeping. Not impressed at all. Will never stay there again […] ! Read moreGenuine Expedia guest review
The hotel had wear and tear on the walls and doors and there was a bad smell in the lobby as well as a sewage-like smell on in the hallway.Genuine Expedia guest review
"the room itself"
I was not really impressed with the hotel. It was very expensive to stay at this facility and not get any amenities with the stay unless I paid an additional fee for it. The remote to the tv didn't work so for us to watch anything we had to change the channel by hand and the bathroom was dirty.Genuine Expedia guest review
Highly recommend a stay @ the Millennium. Excellent customer service! Shuttle service was wonderful, took us everywhere we needed to go, when we were ready to go! Overall great experience.Genuine Hotels.com guest review
Staff was great , room was ready and clean , hotel was located near downtown nashGenuine Expedia guest review
"Nice location had family at Vanderbilt hospital"
Spent one night very comfortable room . Nice lobby. Did not try any of the amenities .Genuine Expedia guest review
The hotel lobby was excellent but the upper floor hallways stunk and the rooms were in need of updating. Windows were "fogged" so that you couldn't see through them. No continental breakfast.Genuine Hotels.com guest review
easy access to downtown Nashville and they have a free shuttle service to town as well. Hotel and room was clean and well maintained. One drawback is no Wi-Fi in room, only in common areas. Would stay here again.Genuine Hotels.com guest review
"IN NEED OF INTERIOR UPDATES"
The staff were less than friendly, snooty in fact !! The hotel itself was in need of repairs and updates badly. No breakfast, no free wi-fi and and rude employees---We won't be staying here again !!Genuine Hotels.com guest review
"Nice Place and Nice People"
Very nice place, service was very good. Would stay here again.Genuine Hotels.com guest review
"good hotel in Nashville"
For the price, the hotel was ok. The rooms need updating, especially the bathrooms. Furnishings and decor in entire hotel is outdated. Staff was just ok. Hotel location is fine. Hotel is big and easy to get to. Has lots of potential, and nice bar and restaurant. The free shuttle service to the airport and downtown, and free parking was awesome.Genuine Expedia guest review
For the most part my stay was fine. However I would've liked to been told about the shuttle to the downtown. And I'm annoyed you have an extra charge for the Wi-Fi. Not to mention breakfast.Genuine Expedia guest review
No parkingGenuine Hotels.com guest review
Hotel staff was friendly. Lobby and hotel exterior were updated and clean. Room was clean and comfortable. Door to our room was rather shabby though (splintered and stained) and bathtub faucet dripped. All in all room was a bit overpriced but comfortable.Genuine Expedia guest review
Have no complaints! Loved the shuttle ride downtown. Wish they picked up later than 10:30 but not going to complain. Location was great @ 2 am to get a cab ride back was only 12 bucks!!!Genuine Hotels.com guest review
We enjoyed our stay. The shuttle service downtown was nice. A $10 cab ride back was great as we wanted to stay later downtown. Water pressure was good. Only complaint would be, the chair in our room had some nasty stains on it. Kind of yucky...but the rest of the room was great. Beds very comfy!Genuine Hotels.com guest review
"Supposed 4-Star hotel near downtown Nashville."
Hotel clerk upon check-in very helpful and knowledgeable. Room was very small, had no electrical outlets for chargers and such. No TV guide or info on how to operate- picture was not clear on TV and remote had words and #'s missing which made using difficult. No free WiFi, $11 per day if you access from room. No breakfast included, buffet available […] for $10 a person. First room I have ever stayed in with sink practically in front of door. Very overpriced at $126 for conditions and lack of service provided. Would not recommend to anyone based on my stay. Read moreGenuine Expedia guest review
Friendly staff.....Clean rooms.Great experience and I will stay here again.Genuine Expedia guest review
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