Overpriced. $440 for 2 nights with no breakfast??Genuine Hotels.com guest review
"This place sucked"
The walls are paper thin. You can hear EVERYTHING in the next room. Soft playing music, moans and groans, you can hear it ALL. Thank you room 425. The hallways were like a frat house with people running around. My wife and I were up from 1 till 4 and got a terrible nights sleep. The front desk sent security up once. We got quietness for 20 minutes. […] When we left we complained, and they apologized and said we were on a list to be contacted. That was 3 days ago, I doubt we will hear from them or get any discount. Read moreGenuine Hotels.com guest review
Older hotel. Room had an interesting smell. Terrible TV signals. Tiny Bathrooms. Not Dirty from a lack of everyday cleaning, but dirty from a standpoint of air vents are filthy, hinges are all rusted. Just wouldnt stay here, especially for the price. There were TONS of older people there, so maybe it is a historic draw, but I wouldn't do it againGenuine Hotels.com guest review
"Rooms need repair!"
The parking lot, guest services, lobby and restaurant areas were great, however, the room needs attention. The sink faucet fixtures had parts missing, the door was loose and you had to door the door just right for the key to work, the door is beat up on the bottom and the level of noise from flushing the toilet was too loud! Also, noise from the hallway […] is loud due to the gap at the bottom of the door. The shuttle service is a great add-on. Read moreGenuine Hotels.com guest review
"Not quite downtown, but still convenient"
The descriptions of the hotel's location are a little misleading of you don't know Nashville, It's not downtown, but in Germantown, a bit further out. However, it's close enough by car or shuttle, just don't expect to walk it. The area is supposed to be up and coming, but we didn't have an opportunity to explore nearby. If you use the shuttle to downtown […] or the airport, check with the desk concerning the ETA. There was a miscommunication, so we waited 1 1/2 hours for the shuttle at the airport. The rest of our trips were perfect. It lets you off in the middle of everything. It doesn't run very late, if you're into the night life, so check times. You may want to cab it back. Not an expensive fare. The only other complaints were that the wi-fi in the public areas was spotty and the air conditioning blasted everywhere. Read moreGenuine Hotels.com guest review
Would be nice if you offered free wifi in your roomGenuine Hotels.com guest review
The hotel was not terrible but it does not meet price and location expectations.Genuine Expedia guest review
The room was clean. The bathroom didn't have an exhaust fan so every time we took a shower it became a sauna. The shower curtain wasn't wide enough and caused the floor to become full of water. The service was great every time we had a request. Facility and restaurants were nice and staff was friendly.Genuine Hotels.com guest review
I have stayed at this hotel quite a few times. Clean rooms and very close to downtown. One exit away from downtown. Only complaint is the internet charge. Parking is freeGenuine Hotels.com guest review
Hotel was very nice clean friendly staff. Comfortable beds and pillows clean linens and quiet. The pool area was very nice well-kept. The shuttle service was very prompt and on time wish the hours were a little better later in the evening but aside from that bright stay. The food in the restaurants was good except there god awful barbecue sauce they […] serve in the restaurant. breakfast buffet was good and well stocked hot Read moreGenuine Hotels.com guest review
"Nice place to stay with free shuttle downtown"
Had a great experience. Staff was nice and our room was clean. Food was very reasonably priced and the live music and bar staff were very entertaining. The shuttle service running every 20 minutes was a huge draw for us as this hotel sits just about 1.5 miles away from downtown. It stops running around 10:30pm but a cab ride is only $10 if you decide […] to stay out late! Read moreGenuine Hotels.com guest review
"Nashville near downtown"
The hotel staff was very nice and helpful. Their shuttle to downtown was very convenient. The restaurant was okGenuine Expedia guest review
"A good value hotel."
It's a little way from downtown but the free shuttle bus was excellent. Overall, very good value for money.Genuine Expedia guest review
"Good to be out of the busy downtown"
My husband and I were on our honeymoon. Overall we had a good stay, we have stayed here before and probably would stay again. A few problems that we ran into....we showered Monday morning and noticed the tub was draining VERY slow, we called for maintenance at that point and checked out Wednesday morning and the issue had never been addressed. Also, […] Tuesday we took the hotel transportation downtown and were ready to be picked up at 230pm. At 230pm we called the hotel front desk for transportation and were told it would be to the Ryman to pick us up in about 10-15minutes. We were standing at the Ryman at this time....at 3pm we called again (still had not been picked up and it is about a 10minute drive from the hotel to downtown) and were told that the new shift coming on would be notified. We let them know we had already been waiting for about 30 minutes...the lady at the front desk put us on hold and then came back on the phone and told us the shuttle was "nearly there." We waited another 20 minutes! Finally we were picked up at about 320pm...it had been raining too! The driver never got out of the van to open the doors for us or help us up into the van (which they did every other time). If only they would have been honest with us and told us that we could not be picked up until said time, we could have went into a bar and waited...instead we stood waiting out in the rain! We were flat lied to and do not appreciate that one bit!!! Read moreGenuine Expedia guest review
"Hotel location for what I needed"
The hotel staff was very friendly. The location was perfect for what I needed. I received the room at a good price, but discovered that I would have to stay a second night to complete my business in Nashville. I opted not to stay the 2nd night here as the room rate went up by $50 a night for the exact same room. There was hair in the bathroom on the […] towels and in the tub, otherwise the room appeared to be clean. There was also a little damage to one wall in our room. Operating the tv at first was a challenge since it did not want to come on. Read moreGenuine Expedia guest review
"A great place for the price"
I was a little disappointed that it was not actually downtown as expedia presented it to be. However the shuttle was frequent w friendly drivers. Shuttle ended at 10:30 pm and it was about $9 can ride. Rooms need some upkeep but were clean. Pool was awesomeGenuine Expedia guest review
"Much better than most of the reviews"
We were nervous about this hotel when we saw the reviews. TRULY. Thankfully -- I have nothing to complain about. Yes, the bathroom could use some updating. The room was clean and it was nice, what more do you really need unless you are going the luxury route. The bed was very comfortable, we had a nice TV -- this hotel was perfectly fine and a great […] VALUE. The staff was pleasant as well. The shuttle to the city AND the airport was convenient, always on time, and a short ride. SO convenient and the staff was so knowledgeable about the area. They have this service run perfectly. Read moreGenuine Expedia guest review
No extras, Long waits, not so great food for the price.Genuine Expedia guest review
"Close but can't walk to downtown Nashville"
Hotel was very nice, disappointed continental breakfast was not included. AC in room was not cold. no refrigerator or safe in room, my fault for not checking to see if the room had it. Loved the pool.Genuine Hotels.com guest review
Most of the staff walked right pass us and did not speak or greet us... "which was very odd"... It took the next day before we were ask "How are we doing" by the maintenance lady.. The hotel was nice and clean so that made up for the rest.Genuine Expedia guest review
We would definitely return! The staff was friendly and the food was excellent! The pool was terrific! Songwriters Night in the lounge was an incredible experience as well. We have never seen so much talent in one room!Genuine Hotels.com guest review
"Great night's sleep"
The bed was so comfortable and it was am overall pleasant experience.Genuine Hotels.com guest review
Overall experience was good. Bed were uncomfortable and one of the blankets had a stain on it. Also room needed more trash cans was just a small one in bathroom and with 4 people eating in the room at time no where to really put things. Shuttle service was excellent. Drivers too.Genuine Expedia guest review
"Great hotel in decent location."
Older hotel in decent location with free downtown shuttle service. Needs a facelift though, shower curtain tad grimy, tile needing grout, just a little touch up that would go a long way. Nice staff. Pretty lobby. Cold AC.Genuine Expedia guest review
This hotel was great! Wasn't the nicest hotel in Nashville but was a great hotel for a great price. The surrounding area was nice as well, it was close to major tourist sites with a complimentary shuttle as well. Overall, I had a great experience and I would stay here again.Genuine Hotels.com guest review
"Waited a while before getting in"
The wait to get in our room took forever, the room wasn't ready. Then the room was so over powered by bleach smell, I am now sick at home, the bleach smell affected everyone in the room.Genuine Hotels.com guest review
Hotel was ok but the frontdesk recomented using a taxi back to the Airport( very expensive) because the complimentary shuttle starts at 7am.. When talking to the shuttle driver we were told that the shuttle will be available to drive us to the Airport at 5:45am. The taxi to the hotel was far to expensive. that makes you think. Backhands?????Genuine Expedia guest review
"Elegant hotel close to downtown"
My disabled adult daughter and I particularly appreciated the use of a hotel wheelchair, so that we didn't have to get her out of our car. I asked about the availability of a wheelchair; the desk clerk escorted me to the storage area, which was very close and convenient to the entrance. The wheelchair enabled my daughter to independently use the pool […] area twice during our overnight stay, which was much enjoyed. We found the room complete with all amenities, and particularly appreciated the window coverings, which allowed filtered light or darkness as we chose. Read moreGenuine Expedia guest review
The free shuttle really does make everything worth it! The hotel and rooms are very nice. There is a gas station and food around the hotel and there's not any traffic so things are easy to get to. There are not refrigerators in the room but you can always fill a bag with ice to keep your beer cold. The bar tenders at the hotel bar are so much fun!! […] ! Read moreGenuine Hotels.com guest review
No hot water, 200 dollars got me the service and room quality that a motel 6 could provide. Well a motel 6 would of had hot waterGenuine Hotels.com guest review
Our biggest issue was in the parking lot. The entire three sections (not rows, but sections) closest to the hotel were blocked out so that the football team could park there. There were even guards present in the parking lot to prevent other hotel guests from parking in the elite area. Also, we did not receive maid service because someone repeatedly […] inserted a Do Not Disturb notice on our door. We were convinced that it was placed by the maids themselves, who were obviously too busy in the rooms of the football players and did not have time to deal with the common travelers. Read moreGenuine Hotels.com guest review
Our room wasn't the best. The bathroom had water damage to the door am some trim. There were no electric outlets in the bathroom. They have a shuttle service to the airport and downtown that was great.Genuine Hotels.com guest review
The bed was heavenly and the shower was great.Genuine Hotels.com guest review
Was in town touring area collegeGenuine Hotels.com guest review
The acommodations were wonderful..... my room was comfortable including the bed....soft pillowsGenuine Expedia guest review
The hotel was very nice. I did however have a few problems. 1.) It says on here that refrigerators are available but it fails to mention there is a cost associated with them. 2.) The wifi was terrible 3.) They didn't give me new sheets once in the week I was there. Other than that I really enjoyed my stay.Genuine Hotels.com guest review
"Not what I was expecting"
When I booked the hotel the map said it was half a mile from Broadway. It turns out it's 2.5 miles from Broadway. The desk clerk was very rude at check in. They charge for wifi.Really!!!??? The bathroom looked like something from the Brady Bunch!!! Needs overall remodeling. Price is to high for condition and location of hotel...Genuine Hotels.com guest review
"Not as close to downtown as one might think"
At check-in the front desk person never made eye contact with us and was a little put out that he had to check us in. Not a good first impression. The hotel needs a total renovation. I could see the 'batman' building downtown, from the the hotel, but it was very, very far in the distance. Not the worst hotel that I have ever stayed in but I won't go […] back. Read moreGenuine Expedia guest review
Checked in, no parking anywhere. Half the lot was blocked off to accommodate the Titans who would be coming in later. I was given a room with one king sized bed for our party of three. That was fixed by giving us a room that was for the disabled, with a seat in the shower and a very tall toilet. Tv remote did not work, clock in the room set 15 minutes […] slow; little things that added up to a bad experience. Upon checkout, staff was very rude, would not provide a receipt showing no additional charges to my credit card. She seemed upset by the fact that I had reserved and paid through Expedia. Read moreGenuine Expedia guest review
We would not stay at this hotel again. The evening staff was extremely unhelpful with request for directions and solutions to problems created by the hotel. Our room utilized several extension cords, which my Fire Marshal husband and I felt were a safety issue. The shuttle was nice.Genuine Hotels.com guest review
This hotel is close to downtown and provides shuttle busses all day and nite to downtown , has a cool outside pool area. Would definitely stay at this hotel again while visiting Nashville area, great rates too.Genuine Expedia guest review
"A little far from downtown"
It is not the best location, but the hotel offer a very convenient shuttle service to downtown or the airport every 30min. The internet was working but it was really slow (not good) Breakfast brunch was good although not included in the room fare (disappointing) Pool was nice and clean.Genuine Hotels.com guest review
"Good Location, easy access to highways"
Location was good. Staff was friendly and helpful. Can catch tour shuttles from hotel. Hotel shuttle to downtown nightclub area.Genuine Hotels.com guest review
Hotel would have been nice 20 years ago. For $210 I excepted moreGenuine Expedia guest review
"Excellent customer service/room"
The staff was so super helpful and went above and beyond to make our stay for my sisters bachelorette party perfect. They interacted with us when we came through the office and provided us with awesome recommendations. The rooms were a great price and spotless. The pool was a perfect hang out during the day!Genuine Expedia guest review
I was told and I requested for a refrigerator to be delivered to my room but never was. The bath tub was cracked and rusted. The bed had a sinked it needs to be removed. There was only one lock for the door .I feel like there's needed improvement!Genuine Hotels.com guest review
"Needs to be remodelled"
This hotel was nice 15 years ago. Service was good, friendly, but housekeeping never showed up and the front desk was often absent or too busy to help until you waited in a long line.Genuine Hotels.com guest review
"Very Nice Option to Downtown"
We enjoyed our stay...the hotel is quiet and out of the way, but still close to places of interest. The shuttle to downtown is very convenient and the staff are all very personable. Our only issue was that the hotel walls were thin; we could hear everything coming and going in the hallway.Genuine Hotels.com guest review
Bathroom was dirty upon arrival. Toilet was broken and nobody came to fix it.Genuine Expedia guest review
"Older hotel but still nice"
Nice older hotel. Staff was mostly friendly and most were professional. Hotel and room was clean but needs to be updated. Refridgerator is $10 extra and so is internet. Hotel restaurant and room service was terrible! Just go somewhere else to eat!Genuine Expedia guest review
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