Grand Hotel Et Des Palmes - Palermo

The hotel reminded me of a Grand Old Lady whose elegant clothing was starting to get a little threadbare. The hotel showed evidence of storied greatness but it needed new carpeting and interior painting to bring it up to its full potential. The hotel was very clean and I would recommend staying there to anyone going to Palermo. It is very close to Teatro […] Massimo Read more

Genuine Hotels.com guest review

Room was fine, breakfast very good. I do believe It is very hard to understand why they hotel would charge for internet, when every cafe around the hotel will give you a password and you can use theirs free. I think this is very arrogant on the owners part. We spent almost 3 weeks in Sicily and everyhotel except this one had free internet, make no sense. […] We stayed 5 nights at this hotel, again you would think they would offer a day or so of free wi/fi. Carpeting in the halls badly needed, overall , fine. Read more

Genuine Hotels.com guest review

Our rooms were large and comfortable and breakfasts were quite good with a nice variety of choices. The location was perfect for sightseeing and enjoying the atmosphere of the city.

Genuine Hotels.com guest review

Lobby, dining room, and public areas of the hotel are lovely and well kept but our room needed a bit of help especially a good carpet scrubbing and/or replacement. Breakfast was very nice.

Genuine Hotels.com guest review

150 years of being, perhaps, the best hotel in Palermo is showing its toll in some ways, but it is a wonderful place to stay--where else would you get "bubbly" for breakfast? The location was near enough to the old town to walk, as well as to the sea. Buses stop in front. Tons of restaurants around. We would stay there again.

Genuine Hotels.com guest review

We read other reviews & were afraid we wouldn't like it. Have no fear, this place is great! Yes, all carpets in the hallway are torn, smell bad, & stained. BUT room interior is totally refreshed. We had 2 rooms on different floors & they were clean and pleasant for our stay of 5 nights. I purchased a standard w/2 twins & a deluxe with a queen via Expedia […] and all of us enjoyed the spacious rooms. There was no problem at checkin nor at breakfast. The staff at the desk & housekeeping are very helpful. Marcello at the desk is the best! He is always smiling & gives 110% and that is important. Also, it's best to get to breakfast before 9:30am. They start picking up the buffet at that time, but will still get you the items you want until the advertised 10:30am closing. You just have to ask. Read more

Genuine Expedia guest review

The hotel needs a complete revamp. The walls and carpet is filthy. The TV's are old and small. The staff at the front desk seems consistently confused. The building is very pretty though. The laundry service was a compete rip-off and way way overpriced.

Genuine Expedia guest review

The Grand Hotel was exactly that. It is now over a hundred years old, and showing its age. However, the rooms are large, the hotel is well-placed and service is good. Breakfast is superb. The antiquities in western Sicily are worth the trip.

Genuine Hotels.com guest review

This truly is/was a grand hotel. Large, spacious, elegant design. A fun place to have stayed. Staff a little distant, but OK. Located a bit north of the main attractions, but easy enough to walk. We used the buses a bit, but neither hotel nor tobacco shops or one information office had a map of the bus system, which discouraged bus use.

Genuine Hotels.com guest review

This hotel is a very nice area and its clean, we spend one night and it was fine

Genuine Hotels.com guest review

One of the grand hotels of Europe this hotel features a great location in Palermo, nice rooms, and generally excellent staff. There are some rough edges such as charging more for internet a third person than advertised and the inherant challenges of maintaining such a large and grand hotel in a modern age. But the value is good, the hotel is historic, […] and the location is hard to beat. Read more

Genuine Hotels.com guest review

This hotel was everything I thought it would be, beautiful, old, full of history. It was worth every cent & every moment. I look forward to a return hopefully sooner rather than later.

Genuine Expedia guest review

We loved this fading grande dame. Our room was large, relatively recently renovated, very comfy and quiet. The public rooms are spectacular. The hotel is close to all the sights.

Genuine Hotels.com guest review

Hotel is beautiful on inside, however, like most of europe, maintenance is not a top priority. Room was nice, and large by comparison with typical for area. Staff seemed to have a very high opinion of the hotel and themselves. Told they have no adapters for electicity, however, there is a store around the corner that I could go in the morning to buy […] one. Good location. Pretty interior. Read more

Genuine Hotels.com guest review

Charming and beautiful. We enjoyed a very nice breakfast. Blood orange juice was fresh and delicious. Good and helpful staff. We would return to this hotel if we come back to Palermo.

Genuine Expedia guest review

This is a very nice hotel, good location, waking distance to everything, rooms are very comfortable, beatiful bathrooms, clean. In general it needs some minor renovations, but you feel the charm of old times.

Genuine Expedia guest review

Our stay here was wonderful. Everyone was very helpful. Our Maid was very pleasant and friendly even though there was a language difference. The breakfast buffet was fabulous. They had everything and anything you could want even eggs made to your order, bacon, sausage, cheese, ham salami, all sorts of pastries, breads, jellies, fruits of all kinds and […] also juices. They brought you the coffee of your choice. There is nothing you could want that wasn't there. Read more

Genuine Hotels.com guest review

Easy check in, very clean, and near most things in Palermo. I would stay there again.

Genuine Expedia guest review

This is a grand hotel with a beautiful lobby, great breakfast and a good location. I would definitely go back at the same price.

Genuine Hotels.com guest review

The hotel was in a good location and was centrally located to the historic area and the shopping district. Everyone was very willing to help out and there are local restraurants nearby.

Genuine Expedia guest review

The Grand Hotel Et Des Palmes is an elegant old hotel in a very good location. Our room was spacious, attractively furnished, and very comfortable. I really appreciated having a bathtub, rather than just a shower. The breakfast buffet was the best of the 6 hotels on this trip. The staff were pleasant and helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We arrived late so it was important to have somewhere welcoming and comfortable. It was both. Staff are very friendly and not at all snooty. Rooms are classically decorated and the lobby and restaurant stunning.

Genuine Hotels.com guest review

By far the best breakfast we had on our vacation. Beautiful lobby. Helpful staff. The carpet in our room was pretty dirty tho

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Some of the staff were a little rude.our room was left unlocked and open probably after house keeping this is most unsatisfactory. Thre was a safe but it was able to be picked up and carried away from the room. I have travelled extensively in the last five years and with one exception in India the hotel was very overrated, The service at breakfast was […] very good and the quality of the food was good. The room was referred to as delux. The bathroom was so small you had difficulty getting in and out. The entire hotel smelt of cigarette smoke. Read more

Genuine Hotels.com guest review

Terrific staff. Very helpful. Hotel location excellent. Carpets throughout and particularly in room really need cleaning. Room disappointingly small and dark. No comfortable chair to relax in. Bathroom stank - sulphurous. Main shower didn't work. Window looked out on to shabby, peeling walls of hotel square - definitely not inspiring. Breakfast very […] good and substantial. Overall - not worth the money. Read more

Genuine Hotels.com guest review

A very grand and impressive hotel, true a little jaded in parts but we throughly enjoyed the experience. Excellent breakfast.

Genuine Hotels.com guest review

We stayed at this hotel for two days, as I request room with balcony and nice view I got just small window and view on the roof and plumbs, carpet was very dirty and very unpleasant staff at the reception desk, breakfast was less than average

Genuine Expedia guest review

Lovely hotel, in a grand old world style, very conviently located to city centre. Open bus tour stops very near to hotel and lovely restaurants right around the corner. Staff were very friendly and helpful. Breakfast was varied and tasty and breakfast staff were very pleasant. Bedroom was very large and bed was very comfortable.

Genuine Hotels.com guest review

The most disappointing part was the lack of constant hot food during the breakfast period. Staff seem to do a lot of talking to each other instead of looking after the guests and topping up the buffet. The hotel has lost some of its polish - maybe too many cut-price deals being offered?

Genuine Expedia guest review

this hotel has great history, and is a grand luxorious hotel, however it is in need of a renovation i feel as it is quite dated.

Genuine Hotels.com guest review

Two nights in this comfortable traditional hotel. Very good breakfasts. Rooms and bathrooms nicely decorated clean and modernised. Lack of free WIFI annoying. Staff friendly and helpful. Very quiet in a busy city.

Genuine Hotels.com guest review

Coporate room comfort in old fashioned surroundings. Worth it for the echoing public areas - acres of marble, mirrors, chandeliers and the sense you may have gone to bed in Palermo but have woken as a guest of Kane in Xanadu.

Genuine Expedia guest review

We don't really stay at more expensive hotels however we got a good deal on this one and it was very good from the outset. Large room, good facilities and friendly staff throughout our stay in heart of town. Parking not available at hotel but you can park on street until 8am and then by the hour with ticket from the tabacchi - although not all staff […] at the hotel knew this Read more

Genuine Expedia guest review

This beautiful hotel is centrally located in Palermo, with friendly staff and great amenities. The breakfast buffet is an option worth considering. Rooms are spacious, clean and quiet. Staff are able to advise on travel info.

Genuine Expedia guest review

In general this is an excellent hotel. The staff on reception were very good and friendly. The rooms are pleasingly furnished, with good a/c and their upkeep was really very good indeed; lots of chambermaids kept the rooms - and the public areas - very clean and tidy. TV choices were fine (BBC/Sky and CNN news but it would have been nice to be able […] to watch a film in English rather than all dubbed into Italian). A few small gripes; the breakfast buffet was excellent BUT the staff were slow to notice new guests arriving and coffee often took fifteen minutes to arrive. Most of the staff in the breakfast room (an elegant space) were friendly but one waiter was sour and humorless (day after day); a touch of gloom to start each day really isn't what you want on holiday! A number of people have mentioned the awful orange juice. They are right. In Sicily (of all places) there ought to be good quality juice available for breakfast but here they have some hideous overly sweetened artificial stuff that really lets the place down. For the first three days I took a fresh orange or two and squeezed them into a glass (but mysteriously these disappeared after that time!). It was possible to ask for (watered down) orange juice but for a hotel of this calibre, fresh (or even decent carton) oj simply SHOULD be on offer. The shrieking 'music' in the breakfast room should also be reconsidered. But overall, I had a fantastic stay here; free WIFI? Read more

Genuine Expedia guest review

Really good location. You can walk to all the sites and lots of very good restaurants nearby. Didn't see any better place to be. You can get the bus from the airport €6.20. Also get bus - 2 mins walk - to morbello, good beach for €1. Excellent break

Genuine Hotels.com guest review

The decor is superb and the standard of cleanliness in the bedrooms and public areas is out-standing. The only downside is the willingness of the breakfast staff to do their utmost to ignore you when you go in for the beautifully-presented breakfast buffet - you feel as though you have to stand in front of them and wave your arms before they acknowledge […] you. You only want a coffee, not an embrace! Read more

Genuine Expedia guest review

This is an old world hotel but the hotel was in better condition than some reviews have indicated. I had a very large room, much larger than most Europen hotels provide especially for a single traveller, with a large bathroom and lovely high ceilings. My only minor complaints were that the room had no view - it looked straight into the top of the ballroom's […] glass ceiling. While the glass ceiling was very nice from inside the ballroom it wasn't very nice from the outside. My other complaint is that the carpet in the bedroom was very worn and grubby. A slight letdown given how nicely the room was decorated in general. Unlikely to ever visit Palermo again, some nice sights but on the whole a grubby and rather rundown city, but if I did would have no hesitation about staying here again. Read more

Genuine Expedia guest review

Ilocation of the hotel is good. However! It is an old hotel which needs major renovation. Carpet is warned out. Air conditioning system in the room was not working properly.

Genuine Hotels.com guest review

Nice atmosphere of fading charm about the plase. The only let down is the breakfast service, you feel like you are in their way which is a change to how it used to be.

Genuine Expedia guest review

Good location. Worth upgrading room to deluxe Breakfast was disorganised as tables were seldom cleaned after previous guests

Genuine Expedia guest review

The hotel is well located close to the centre and the port. It has large rooms, and the lobby is very well laid out. The breakfast is particularly good and abundant. Staff is very polite. It rained the days I was there and the hotel provided an umbrella when I had to go out.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Good location with beautiful interior and modern rooms. Staff were not very friendly. Very nice breakfast.

Genuine Expedia guest review

The Grand Hotel Des Palmes is perfectly situated to explore Palermo, and on a main bus route to discover other areas of the island. The staff are very welcoming and helpful; although I speak little Italian, they were more than able to compensate. The hotel and room were of a very high standard, and great quality. The food was lovely, as was the cokctail […] bar! Read more

Genuine Expedia guest review

Hotel reception was excelent. Staff in the breakfast room was not good. always running out of food, as they are not observent, our room was clean but dark. looked directly onto a bick wall. The area was perfect. If they gave it a little face lift it would help. wi fi is also to expensive in a 4 star hotel

Genuine Expedia guest review

This is a classic Palermo hotel in good shape. The price we paid seemed almost to good to be true.

Genuine Hotels.com guest review