This hotel was further than we originally thought. Expedia's website stated that they had a complimentary airport shuttle and that the shuttle would also take guests to areas nearby the hotel within a 5 mile radius. This was one of deciding factors for us choosing this hotel. When we arrived and called the hotel, they informed us that they did NOT have […] an airport shuttle. We had to spend an extra $25 for a cab each way from O'Hare to the hotel. Also, the heavy curtains did not actually cover the windows. So, by sunrise, there was already more light than we cared for coming into the room. Read moreGenuine Expedia guest review
Our stay was very nice . Chose this hotel cause it was close to the allstate arena and it wasn't overpriced. It's in the business distant so it's pretty calm had a nice lake in front would stay here againGenuine Expedia guest review
We enjoyed out stay, however the front desk staff were very rude and not just one but all. We ate in the dining room and the gentleman that waited on us was very nice and very helpful. Our room was very nice and our overall stay was good as long as we didn't have to talk to the front desk people.Genuine Hotels.com guest review
"Quiet and Secluded"
Hotel was overall very clean. Check-in was very quick and easy. There were minor details that could be fixed in our room (i.e. some paint was chipping and one of our outlets did not have a cover) but nothing that affected our stay. There could be better lighting in the bathroom, and there was no exhaust fan. The pool area was nice, but it needs to be […] repainted as well. We didn't eat breakfast at the hotel because it was not included. The hotel was very secluded, so not a lot of traffic in the area, but it was still close enough to shopping, dining, and the airport. I enjoyed our stay, and I would stay here again. Read moreGenuine Hotels.com guest review
"Room in very poor condition."
I have pictures. Tolit wouldn't flush with a single flushing and the tolit seat was very loose. Patch job on bathroom cieling was about 2'x4' and never taped off or finished. Mold around were tile met the tub. Also on the tile wall in the corners. Hings on bathroom door was all rusty. Water spout to fill tub had considerable gap between wall and itself. Drain […] on tub had visable caulking smeared around it. Vanity top ouside of bathroom had a considerable gap between the wll and it. Bathroom sink drained considerably slow. Lighting above the sink was a crome greating with considerable black staining on it. Exhaust fan was inoperatable. When sitting on the edge of the bed you would swear you were going to slide off because the matress was broke down. For it being a Double Tree by Hilton I was extreamly disapointed. Read moreGenuine Expedia guest review
The hotel was great, the king suite was comfortable and spacious, plus it is conveniently located to major roads. The pool wasn't very clear so I opted not to swim. Other than that, I would definitely recommend this hotel!!Genuine Hotels.com guest review
"I don't recommend"
disappointedGenuine Hotels.com guest review
Nice corporate property - convenient to O'Hare. Great staff. Reasonably priced near airport property.Genuine Hotels.com guest review
An absolutely amazing place to stay. Very friendly staff, terrific rooms, and great food at the Garden Cafe.Genuine Expedia guest review
It was a very nice hotel at a reasonbale rate. Close to sjhopping, but in a nice quiet area.Genuine Hotels.com guest review
I was in town just for a couple of days and had a great stay at the hotel. The price was great and the hotel was clean and very friendly staff.Genuine Expedia guest review
Everything at this hotel was great except the food. The food was terrible. The bacon was burned, The toast never browned, not everybody like oatmeal. Grits would have been nice. And the eggs was over cooked.Genuine Hotels.com guest review
"Perfect stay for our one night getaway!"
Greeted promptly, warm cookies that rocked, reservation as expected, room was great! My only comment would be it needed a little more lighting in the bathroom and book by the door. Otherwise, staff was incredibly helpful and went out of their way to assist in any way!Genuine Expedia guest review
"Nice Clean Hotel."
Everything was great. Only thing is that we kept hearing the airplanes very close by when they take off. Then again we knew that would be possible since it's so close to O'Hare - Chicago Airport. It's still a nice clean hotel :)Genuine Hotels.com guest review
"wonderful hotel outside of the bussel of downtonw"
Great hotel at a great price. We were looking to stay in a nice hotel, in a nice area, outside of the immediate city. This place covered all three. The room was in great condition and the staff was courteous and helpful.Genuine Hotels.com guest review
"Nice, clean and affordable."
I would definitely recommend the hotel for those who want affordable accommodations at luxury hotel rates. The rooms were clean, nice and quiet. The only complaint was the housekeeping staff were rather rude.Genuine Expedia guest review
This was a great place. Only thing is it was a little be far from the city. Very close to the airport. BUT I WOULD STAY HERE AGAIN. THE STAFF WAS AWESOME.Genuine Hotels.com guest review
The pool and spa were wonderful. Room was clean and comfy. Front desk for check in was awesome and cookies were warm and delicious!Genuine Hotels.com guest review
"Old facility, isolated location"
Run down facility, only 1 elevator, very inconvenient and isolated location, no ventilation in room and bathroom, felt very suffocatedGenuine Expedia guest review
"Nice hotel, not too far from airport"
Everything was excellent in the hotel. It is located close to the airport, but on the opposite side of the entrance into it. A little too far from the downtown.Genuine Expedia guest review
Stayed for two nights while visiting Chicago. Would definately recommend if you have a car, it is a bit away from downtown. In my case ended up being a better deal paying for gas than all the overnight parking and hotel in downtown. Hotel is in great conditionsGenuine Hotels.com guest review
Loved the friendly staff and warm cookie when we arrived!Genuine Expedia guest review
"Secluded Excellent Hotel"
It was very nice, a few minor problems, but a very nice place to stay.Genuine Hotels.com guest review
"Expedia miss leading information"
Shuttle didn't go to and from airport, it went a 5 mile radius. And the shuttle didn't run on weekends. Miss leading on Expedia websiteGenuine Expedia guest review
"Very clean, comfortable and friendly"
I love this hotel. I will stay at this hotel in all my Chicago visitsGenuine Expedia guest review
"Very nice place to stay"
The hotel was on a nice big property with it's own pond surrounded by trees.... complete with a flock of geese. Very charming. It was in a suburban neighborhood close enough to O'Hare but without the noise or busy traffic. The staff were great and of course those warm cookies on arrival are heaven. The room was beautiful - perfect really. High thread […] count sheets and all. We ate dinner at the garden café and the food was good - waiter was charming. I'd stay here again in a heartbeat. Read moreGenuine Expedia guest review
"Cozy isolated getaway"
Enjoyed my whole stay.. Had a minor problem .. But the staff took care of it right away.. They pleased me so good .. I didn't care about the small setback... Loved everything about this place.. Me and my husband came to celebrate our one year anniversary .. And we did just that.. Glad I chose this place..Genuine Expedia guest review
"Nice hotel and staff"
I was with a group of 4 people, and we all had a pleasant stay here. The rooms were clean and modern, and the indoor pool and hot tub were very nice and larger than we expected, too. The staff was also helpful, and the cookies upon check-in certainly don't hinder the experience either. The only cons were the lack of continental breakfast, the somewhat […] remote location, and no fridge/microwave in the room. We knew about all of these things going into it though, so as long as you aren't expecting something that isn't there, it's a very nice place to stay. Read moreGenuine Expedia guest review
"Pretty Nice! Definitly Reccomended!"
The staff was warm, friendly, and awesome to work with. The room itelf was comfortable, clean, and felt great. The pool is alright. Not the best but still we still had fun. Only about 15-30 minutes away from the city so the location is good. Next to some nice shopping areas as well. I will definitly book with them again.Genuine Hotels.com guest review
"Great place to stay!"
We stayed for a Cubs game. Hotel was far enough away it wasn't outrageous to stay in but close enough it was an easy trip. Only 15 minutes to Wrigley and downtown! Also close to a huge mall and lots of great restaurants. They also have a kitchen at the hotel all hours at good prices. Hotel is next to a business park so it's really quiet but close to […] the freeway which makes it easy to get anywhere. Super nice, great staff! We will be staying here from now on! Read moreGenuine Hotels.com guest review
Front desk was abrupt when I was going to check in like I was not important bec she was finishing up with another guest. I do not even know what the hold up was except for wasting time. She said I booked my hotel from expedia when I booked from hotels.com, don't know what screen she was looking at. Just didn't sit well w/ me. I was tired and just want […] to get in the room. Read moreGenuine Hotels.com guest review
What a nice little surprise...the cookie! Just brought a smile to my face!!Genuine Expedia guest review
The hotel is clean and the staff members are friendly. We enjoyed the stay.Genuine Expedia guest review
Room was great and very comfortable. Will defiantly stay there again.Genuine Expedia guest review
"Meh not that much"
I didn't like it .. I give it 2 stars. Me and my family were 5 and took a 2 double beds room. They didn't help me finding a luggage board so I had to move my stuff from my car by myself. It has only one elevator which makes it hard to move and find your way!!! Almost no restaurant deliver to this address. Busy and curroudid. Doesn't worth more than […] 80$ for the room we got. Read moreGenuine Expedia guest review
"AMAZING HOTEL 20 MINUTES FROM DOWNTOWN CHICAGO"
The hotel was AMAZING. Super clean, friendly staff, only 20 minutes (in traffic) from downtown Chicago! The surrounding area had great places to visit and eat as well!Genuine Hotels.com guest review
"Good but careless"
The hotel was clean, and relatively well maintained. Staff spilled cleaning chemicals on our stuff, and staff made no attempt to do anything more than say sorry, which was upsetting. Good room, poor staffing.Genuine Hotels.com guest review
"Great location for buisness"
Very nice hotel and the staff are very friendly and helpful. I would recommend this Double Tree Hotel.Genuine Hotels.com guest review
Everything was goodGenuine Hotels.com guest review
Great stay. Great rate. Add the breakfast for minimal cost, well worth it.Genuine Expedia guest review
"Don't Pay Too Much!!"
Cookies were fabulous and bed was very comfortable. Henry, at the front desk needs to work for a 5 star hotel and become a GM. Commode ran constantly, shower did not drain correctly, carpet old, not enough electric plugs. Old popcorn ceiling still remains. Would stay again for $50 max per night.Genuine Hotels.com guest review
"It was enjoyable. Delicious cookies."
We loved staying there. Best place in Chicago. Friendly staff.Genuine Expedia guest review
it was good, clean and quiet, a good nights restGenuine Hotels.com guest review
"Don't go a night early"
We arrived at the hotel earlier than expected and for one nights rate we pay more than our other two nights stay. The staff was less than pleasant during our visit. The room had mildew on the ceilings in the bathroom.Genuine Hotels.com guest review
"Hotel was nice and clean. Very comfortable"
Hotel in a suburb right outside of the city. Nice area. A bit pricey but thou get. What you pay for. And I would stay here again.Genuine Expedia guest review
"a great weekend stay"
Me and my family of five (with three teenagers), really enjoyed our stay here. This service of the staff was attentive and quick. The Jr King Suite was roomy and they provided the rollaway bed for my son no charge as well as micro and mini fridge.. new look to the rooms all amenities available and those cookies at the desk we asked for them all weekend […] and they had no problem accommodating us!. Not far from city by car but just far enough out, found a great price on hotels.com! A definite repeat stay! Read moreGenuine Hotels.com guest review
"Did not stay but staff was excellent"
Did not actually stay here because during the fiasco that was O'Hare I booked a room here but there was some kind of error and no rooms were available. The lobby was very clean and the front desk went way above and beyond and found me a room at another hotel. I was so tired I forgot to get his name but many thanks to him for making a travel nightmare […] much more comfortable. Read moreGenuine Hotels.com guest review
the staff was nice and helpful gave good advice of places to go and visit and tourGenuine Expedia guest review
I had to cancel my reservation twice due to changes of number of people coming along with me. On my third reservation, it was cancelled mysteriously and I never received and cancellation email. The room I requested was no longer available but the employee that served us was nice and patient, she reserved us a king size bed with a roll out sofa bed with […] the lowest price. Maybe it was the website that got messed up that my third reservation got cancelled mysteriously. Read moreGenuine Hotels.com guest review
"Glad to leave"
Sewage smell in the room,no black out curtains so light from the parking lot kept up all night, construction going on, shingles on the balcony, no hot water the first night, no soda in the machine...in general worn down.Genuine Hotels.com guest review
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