Customer service at it's worse !!Genuine Hotels.com guest review
"adequate, comfortable, clean"
Polite personnel, clean room, comfortable bed, fairly close to Riverwalk. Not much to do within the few blocks surrounding the hotel, but a short walk gets you to bars and restaurants. I would stay here again.Genuine Hotels.com guest review
"WILL NOT STAY AGAIN"
OVERALL NOT ROMANTIC VALET PARKING WAS FULL SO HAD TO DO SELF PARK VERY INCONVENIENT LONG WALK NOT SATISFIED WILL NOT STAY HERE AGAINGenuine Hotels.com guest review
It was like a 7 min walk to where all the restaurants, not bad, but we wanted something closer.Genuine Hotels.com guest review
The hotel was very nice. The front desk was very nice as well, accommodating, and knowledgeable about the area. The concierge service very nice however they had discounts for restaurants "where the locals ate" I find these recommendations to usually be the opposite and rather generic so those were in fact disappointing. Also they were trying to promote […] a time share but no harm no foul there. My room was quite nice and the complimentary bathe items were better than most.My room was facing a street and I was able to hear everything as well as being able to hear the room next door. Read moreGenuine Hotels.com guest review
The hotel itself is very clean and comfortable. It is walking distance to the River Walk, as well as other nearby attractions. The rooftop pool was great after a hot day walking around the city. However, I didn't find the hotel staff to be extremely friendly or helpful. The only time where the staff went above and beyond was when they were trying to […] rope my boyfriend and me into a "free" tour of their brand new resort and offer all these perks. Once they find out were did not live together, there were like "Oh..." and dropped the niceness act. We had issues with both our room keys, and when I brought it up to the desk, they made it seem like we were doing something wrong (as if I didn't know how to use a room key), and the problem was "magically" fixed after speaking with them (my boyfriend thinks they may have accidentally checked us out but fixed the problem at the desk). At least if they made a mistake, they should have owned up to it and apologized. They do have on-site dining, but you can only charge to the room and it closes early for dinner, so if you're staying out late, find something to eat on the River Walk. I would recommend this place if you're in town on business and only need a place to sleep that's near the River Walk. Read moreGenuine Hotels.com guest review
"close to all must-see"
everything is amazingGenuine Hotels.com guest review
"Glad renovation is in progress"
Although I was very grateful to have been given a room on the 20th floor which has been renovated, other rooms that family members occupied were in desparate need. This is going on floor by floor. I heard that the hotel had been owned by another company and recently taken over by Wyndham. Nearly everyone in our party would have loved a refrigerator […] and microwave in their room which is now pretty standard in even lower priced chains. To their credit, the customer service from all staff was excellent. My brother did have a huge problem getting out of the parking garage one afternoon - there doen't seem to be a way to contact anyone should the gates fail to open which they did at least twice. I'd reccommend valet parking for only a few dollars more - that way you won't get stuck. Read moreGenuine Hotels.com guest review
"I will not stay there again"
There was no water pressure and no hot water. The self parking was outrageous.Genuine Hotels.com guest review
It was nice to receive FREE water bottles. False fire alarm at 630 AM Friday followed by loud announcement that all was OK. Refrigerator and microwave is always helpful (none of the two available. Stairs down to the river walk right across the street. Overall, we were pleased staying at the Wyndham.Genuine Hotels.com guest review
to much for parking and took forever to get elevator to check out. all most a hour to get checked out. think we will go back to the contessa.Genuine Hotels.com guest review
This was the old Crown Plaza which needs updating renovations. Don't confuse with the newer timeshares which is on the riverwalk.Genuine Hotels.com guest review
"Pretty good stay!"
I'm not that picky about hotels as long as they're clean. The Wyndham's pool area was extremely clean and well-kept, and was very enjoyable. The rooms were clean, but not professionally (dirt on the sheets when we checked in.) We had 3 in a room and the bathroom was sort of small, but we made it work. The staff was awesome and very helpful. Once the […] rooms are updated a bit, this will be a great hotel. Semi-close to the main drag on the River (it's riverside but you may have to walk a bit to get to good restaurants.) We went for a girl's weekend and it was a great time. Thanks Wyndham! Read moreGenuine Hotels.com guest review
several times our room was cleaned and used towels were taken, but fresh towels were not left. that's just basic service. and every morning during checkout time, it was a major pain to get an elevator. I will never stay here again.Genuine Hotels.com guest review
"Fox tech class reunion"
Horrible customer service at the front desk. There were four elevators and only two were fuctional.Genuine Hotels.com guest review
"Saved a bundle"
Used Hotels.com to book this hotel stay and saved a bundle.Genuine Hotels.com guest review
Not at all what I would expect from a Wyndham. Difficulty connecting to and receiving internet service throughout stay; appalling waitress service at breakfast; lightbulb not replaced in bathroom for 5 days, NO water provided in fitness room, even though manager was apprised of necessity to do so.Genuine Hotels.com guest review
We were placed on the newly renovated 21st floor and the room was great. I deducted point because the parking was full and the additional parking lot was "broken" ( the gate would not work or read tickets correctly. ) overall great place and stay though.Genuine Hotels.com guest review
"few short blocks to Riverwalk, nearby feature"
wonderful bed, quiet. convenient.Genuine Hotels.com guest review
We didn't think it was that great for how much we paid for it. The location was ok but when we got there the room they gave us was very smoky and dirty so we had to switch rooms and the food and drinks are outrageously expensive. They charge for a long distance call even if it's local they just try to charge you for everything and anything they charged […] us 11.00 for internet services that was supposed to be FREE wifi I just don't get it that's false advertisement. We won't be staying there again. The rooms are very small. Read moreGenuine Hotels.com guest review
"Ok for the money and location"
This hotel overall was pretty nice. The food in the restaurant was delicious and customer service was outstanding. Parking was expensive but I guess in line with other hotels in the area. It would have been nice to have a refrigerator and microwave in the room.Genuine Hotels.com guest review
Nice hotel just didn't like the homeless people on the riverwalk bothering u for money and leftover foodGenuine Hotels.com guest review
I felt very welcomedGenuine Hotels.com guest review
The morning we had to check out. The fire alarm went off at 6am. Me and my wife wanted to sleep in that morning since we had a long drive home and a busy day ahead of us. The staff couldn't explain why it went off. Apparently this was the second time this happened that week. The room was OK.Genuine Hotels.com guest review
"Very Poor Service in the restaurant"
We were actually disappointed in our stay. We stayed at this hotel when it was the Crown Plaza and were very satisfied. The restaurant was very slow. We were the only customers in the restaurant and it took them an hour to get our dinner to us. The next morning we took our 2 grandkids to breakfast and they never brought us our check. We went to the […] hostess desk and there was our waitress talking to the hostess. The last night we were there, at 6:00am they announced everyone to walk down the stairs as there was an emergency. We were on the 10th floor and I just had knee replacement surgery. We got to the 7th floor and were told false alarm. There was no alternative for handicap people. We will not stay here again. Read moreGenuine Hotels.com guest review
Able to enter Riverwalk, easy to go downtown or up towards the San Antonio Museum of Art (a great museum). They are refurbishing and proud of it. Enjoyed the stay and the price.Genuine Hotels.com guest review
"They charge for WIFI??????????????"
Was suprised that they charged for WIFI access per day. Shower stalls were unclean, mold on the grout.Genuine Hotels.com guest review
For the money that was spent, the beds could of been bigger. The elevators were so loud that we heard them all day long from the 15th floor.Genuine Hotels.com guest review
Overall it was satisfactory and we will return in the future.Genuine Hotels.com guest review
"Too far from Riverwalk"
The hotel advertised as being on the Riverwalk, however it is too far from the shopping and restaurants.Genuine Hotels.com guest review
"Just a little more hassle than necessary"
The hotel itself was great, with lovely public spaces, great meeting rooms, a terrific pool, comfortable rooms, and a very convenient location just a few steps from the Riverwalk and a 10 minute walk from the Alamo. The only problems I had involved access to my room. I couldn't get in at all at first, so they re-keyed the cards, but then the batteries […] on the lock were dying, so I never knew if I would be able to get in or not. After having the keys re-keyed 4 more times and requesting assistance from engineering twice (they came at least once, but it didn't do any good), I finally asked for a new room, which was fine. I wish the hotel had either moved me sooner, to save me 36 hours of hassle with my non-functional lock, or fixed the actual problem. Read moreGenuine Hotels.com guest review
The only thing, and mean the only thing was the towel rack was literally inside the shower. I know there is a lot of pride in the Alamo city but put the picture somewhere else and have the towels over the toilet. Overall a 9.9 out of ten.Genuine Hotels.com guest review
"very convient using Hotels.com"
We were there a very short time but we all enjoyed our stay with Wyndham San Antonio Riverwalk. I did have a slight problem trying to get to the front door from the parking lot. It was not clearly marked. We will certainly stay again. Thank YouGenuine Hotels.com guest review
it was a good experience...Genuine Hotels.com guest review
"close to restaurants"
Hotel locationGenuine Hotels.com guest review
"close to riverwalk"
Great hotel close to the riverwalk.Genuine Hotels.com guest review
Hotel was great, but a distance from wgere the action was.Genuine Hotels.com guest review
The condition of the hotel was good, but we never could get the AC to regulate to what was stated on the thermostat. We requested a box fan and got one immediately. DID NOT LIKE the concierge being so pushy about going to the 90-minute meeting at their other location, which is a resort.Genuine Hotels.com guest review
"Close to Riverwalk"
Had a very warm welcome and assistance from staff. Lovely lobby and dinning area. Hotel is old and guest rooms need updating! Cracked sink in bathroom. Had to call for towels to be refreshed. Food and service in hotel was poor and over priced. Don't mind paying for meal if it is cooked right, asked for med. rare on meat,, and got very well done. Cobb […] salad had mushy avocado, and taste was off. Riverwalk convenience was great. Read moreGenuine Hotels.com guest review
"Not a typical Wyndham property"
This hotel used to be something else and Wyndham purchased it. It is very much DATED.The rooms are in need of updating and repairs. Cracked tile in bathrooms, carpets are old etc. Service not the at 4 star level either. Room service does not answer the phone and when you finally get in touch with them via front desk the order delivered to the room is […] late and wrong. Disappointed :(. Read moreGenuine Hotels.com guest review
This hotel is fabulous!! The staff is absolutely phenomenal. Every single employee at this hotel is beyond friendly and helpful. I stay here every year, and next year will be no different! The rooms are very nice. Super comfy and incredibly clean rooms. Food is great as well. The location is a bit off the main drag... but completely worth it!! Thank […] you, Wyndham, for such a great stay!! See ya next May! Read moreGenuine Hotels.com guest review
Overall great, they had a problem with their Key Cards to access my room, had to move rooms due to first room keys not working properly. Front Desk had to come to second room to try the keys and only one worked so they gave us breakfast on the house for one of the days we stayed. Clean room, friendly staff, and very convenient valet car service! Overall […] I'm happy, just my first 30 minutes there weren't great. I would recommend staying, their pool and gym are beautiful and clean! Read moreGenuine Hotels.com guest review
For as much as we paid for the room we were very disappointed in the crummy 70s decor. Not as nice of a place as the pictures on the internet. Really close to the river walk though which was the only plus side.Genuine Hotels.com guest review
We thoroughly enjoyed our stay at the Wyndham in San Antonio. Nice location. We parked and never moved the car again. Everything we did was within walking distance. The pool was great as well.Genuine Hotels.com guest review
"CONVENIENT TO EVERYTHING"
NICE PLACE TO STAY DURING FIESTA!Genuine Hotels.com guest review
Floors were filthy. Pillow cases were 8 inches too short for the pillows. Didn't consider it a true "Riverwalk" hotel. Checked out early. Couldn't wait to leave.Genuine Hotels.com guest review
"Walking distance from Riverwalk main area (12mins)"
Checking in was a breeze, but once we got to the room we were very disappointed. It was advertised as an Executive room. Nothing about the room was executive about it. It was one standard room with a bed, No where to put clothes in NO DRESSER, if you were staying for more than 2 days one would have to live out of a suitcase. The bathroom was not for […] the average 5' 10" person. The toilet was 12 inches high, the sink was also very low, there was no towel rack for towels. Not what we expected! Read moreGenuine Hotels.com guest review
"So-so at best"
Over priced. Problems with internet access causing great problems when travelling on business. People at the front desk didn't know how to give directions to the River Walk - which was just outside of the hotel. It took 40 minutes for my husband to get a cab in the morning, and if they had a shuttle that would have eliminated that problem.Genuine Hotels.com guest review
had a wonderful stay on May 3 for one night. we were celebrating our 29 wedding anniversary and we were treated like royalty. room was beautiful, staff was incredible. the man running the valet parking knew it was our anniversary and comped our parking. Never had this happen in my life. Great stay.Genuine Hotels.com guest review
Desk staff was great. The room was dirty. Self parking is $23 a day. Short stroll along the river walk to the shops, restaurants, and downtown.Genuine Hotels.com guest review
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