"Rooms not available on time"
Hotel was very nice. However, Check in was at 4:00 and we arrived at 4:15 to find out the rooms were not ready. I was told that it was a large hotel and takes time to clean them all. As if I did not know that. I would think such a large hotel would have enough staff. Did not get them until 5:30. Had to use athletic room showers (which were nice) to […] get ready for 6:30 reservation. Hotel said they could not give any kind of credit because I booked through 3rd party. Read moreGenuine Hotels.com guest review
"Avoid the inside rooms on the 4th floor; bad view."
A/C went out twice; the view was terrible, unless you enjoy looking at the roof and panels.Genuine Hotels.com guest review
"Tax Dollars Well Spent"
The room turned out to be nicer than expected with the 2 queen beds versus the king. Most of the hotel's restaurants were closed on Sunday I guess. However, we ate at the sports bar there, and the food was good as it's been before. It appears there was a state cop convention or something going on, so the hotel lobby and check in was busier than normal. […] Room service was good, and fair priced. All in all, it's been what we have come to expect from the Grand, which is why we stay there when we do to concerts at Van Andel, despite it's the longest walk on the SkyWay. Either way, staying at a SkyWay hotel makes your concert experience on the whole a much more enjoyable affair to be sure. Read moreGenuine Hotels.com guest review
"Great Anniversary Celebration"
We were staying at the Amway Grand to celebrate our anniversary. The service/amenities of the hotel were top notch and we were pleasantly surprised that we were "upgraded" to a renovated room. The view was great, the room was clean and updated, and we particularly appreciated the large walk in shower as opposed to a tub/shower combination.Genuine Hotels.com guest review
My girlfriend and I stayed at Amway for the Color Run. They let us check in early and got a late check out too! The staff was so kind and helpful! Room was very clean and beautiful designed! The beds were awesome too! My only complaint was the air conditioning wasn't very cold but I like it really cold when I sleep! Great hotel and city to visit!Genuine Hotels.com guest review
wonderful stay in general but they could do a better job with insulation. all night long we heard people talking and laughing and being loud in general in the hallway. we suspected that it was a wedding party. we have a 5 months old and needed quiet time.Genuine Hotels.com guest review
I loved everything about our stay! The hotel staff are fantastic! They will help you with asking you ask. Room was extremely clean, with the most comfortable bed. Dinner at Ruth Chris's was unbelievable! I couldn't ask anymore from a hotel stay. I highly recommend and will stay here again!Genuine Hotels.com guest review
"Great location and view of river in Grand Rapids"
Very nice old school GRAND hotel. My room was modern and well appointed. Service was friendly and I had a wonderful view of the river. In terms of location - it is right downtown and within walking distance of all the bars.Genuine Hotels.com guest review
"Best hotel in a long time"
Large, clean rooms, great staff (the valet guys RUN!), great fitness center with pool and tennis (free earphones if you forgot yours), on site shops, absolutely everything you'd want.Genuine Hotels.com guest review
"Nice location and lovely hotel"
We enjoyed the hotel and the location was surrounded by good restaurants breweries and shopsGenuine Hotels.com guest review
Very nice hotel, wonderful service, great location. We really enjoyed our stay and will definitely come back. Couple of minor issues: There was peanut shells on the desk chair and an open wine bottle under the bed from previous guests (which my kids found :(. Also the inside panel of the bathroom "pocket" door was very dirty...look like someone spilled […] cola or something on it and housekeeping didn't close it while in there to see that it needs to be wiped down. The biggest inconvenience was that there was no door on the changing/sink room. It made it very difficult to leave the shower, enter the closet and get your clothes to change while your kids are in the main room watching TV, some type of door or curtain needs to be on that room to offer privacy allowing some to be in the main room while another is in the "changing" room. Read moreGenuine Hotels.com guest review
"Very nice stay in Grand Rapids"
Hotel and service were excellent. Unfortunately the walls of the hotel are a little thin. We had a business man conducting a conference call at 7am using a speaker phone. Could even hear the other on the phone through the walls. Meeting latest until we leave for breakfast around 10am.Genuine Hotels.com guest review
"Beautiful Hotel with lots of amenities"
Our room was very big the beds were very comfortable. Excellent service. Will definitely stay here again when in the area.Genuine Hotels.com guest review
Great place, was disappointed a/c never worked first night, next day talked to front desk and they sent us to a suite.. Thank You...Genuine Hotels.com guest review
"A handy place to stay before a concert"
The Amway Grand is always a great place to stay for any event you might be attending in Grand Rapids. Service is exceptional, marvelous restaurants are in and around the hotel for easy access, the rooms are always very clean and well maintained.Genuine Hotels.com guest review
"Great Location, Great Place"
Stayed in the older portion of the hotel. Don't let the word 'old' fool you, it is VERY well kept and the rooms and bathrooms have been updated and well maintained. Staff was friendly and everything about the hotel was nice. I only stayed for one night, but everything about it was great. The lobby is as grand as it looks online. Great piece of history […] and great place to stay. Read moreGenuine Hotels.com guest review
"Grand Rapids Amway"
Quality of Hotel was good, except that the room was fairly small in comparison to others that cost much less. Getting to your vehicle from the room takes a good 10 minutes by the time you get to the ramp then drive through the ramp to the outside of the hotel. Hotel Staff were extremely good and friendly, cleaning people were Awesome, best I've seen. […] All in all a good stay but probably wouldn't spend the money to stay there again. Read moreGenuine Hotels.com guest review
The hotel was beautiful. The staff was very helpful and friendly. I just didn't like all the construction on 131 that had 4 exits blocked. It was stressful enough driving in construction, but my poor GPS had a nervous breakdown trying to get me to the hotel. He just gave up! Thankfully, I found the valet parking and they took the stress right away. […] I didn't have to worry about where my car was or where to park. The service was awesome! The room had a view of the river. It was definitely worth it!! Read moreGenuine Hotels.com guest review
"Very Large Classic Hotel Full of Amentities"
Very nice indoor pool, hot tub, and fitness. They also have a spa but did not have the chance to use it. Next Time!Genuine Hotels.com guest review
"Absolutely stunning decor"
This hotel was absolutely beautiful - décor was amazing, tons of shopping and 1 deli type restaurant and 1 actual nice restaurant. I was super pleased at the ambiance and overall upkeep of the hotel. I only stayed one night, but this hotel is a walk to absolutely everything. The bed was very comfortable with good pillows, the bathroom was a little small, […] but that didn't bother me, but the room was very spacious with a gorgeous view of the river. Overall I was very pleased and would definitely stay there again. Read moreGenuine Hotels.com guest review
I had a good time during my stay, but I only had 2 issues. Having to pay $20 for parking is ridiculous, as every other hotel in this city provides free parking. Online it said that every room either had a view of downtown or the river, but my room had neither... It was in a far corner of the building, and the wi-fi signal was extremely weak as well […] . Read moreGenuine Hotels.com guest review
"Nice hotel for family trip"
Hotel is in great location, lots of restaurants nearby and right on the Grand River. Nice pool/fitness center. First day we returned back to room at 3 pm and room not cleaned yet. Called desk and housekeeping came up right away. Dirty carpet, left bottom of our feet black. Pretty disgusting. Also A/C unit in room was very loud when it came on. Bathroom […] very basic, not high end like you'd expect for this hotel. Read moreGenuine Hotels.com guest review
Great hotel other than the walls are little thin. Could hear next room noise.Genuine Hotels.com guest review
"Great hotel stay"
We randomly picked this hotel to stay at based on the good reviews and came away very pleased. First off, ALL the hotel employees were extremely nice which seems to be a lost art in this day and age. The hotel room was very clean (& good sized) and the bed was extra comfortable. For the most part, we did not do too much exploring around the hotel - […] rather we drove to locations like the beach and Frederik Meijer Gardens. The hotel has a covered parking garage (which carries an extra charge) and they let you come & go as you please when you are a hotel guest which was nice. The hotel has great amenities - pool, tennis/basketball courts, and shops all on site. Overall, a very nice hotel and a definite 'notch up' from the big box hotel chains... Read moreGenuine Hotels.com guest review
Outstanding!Genuine Hotels.com guest review
"Our Favorite Hotel in Grand Rapids"
The Amway Grand is absolutely our favorite hotel in Grand Rapids. It is in an excellent location; in the city center within easy walking distance of museums, restaurants, shopping, etc. The hotel itself is beautifully decorated and well maintained and the rooms are very clean and comfortable. The staff are all friendly and helpful. When we mentioned […] that we were celebrating our anniversary, the desk clerk ordered a complimentary bottle of champagne and chocolates sent to our room. Parking is convenient, but pricey (as is common with downtown hotels). The hotel is linked to many other buildings downtown through a "hamster tube" covered walkway, which is great when the weather is bad. We plan on staying at the Amway Grand whenever we are in Grand Rapids. Read moreGenuine Hotels.com guest review
"Amway Hotel was a vacation itself!"
All of the hotel staff were friendly, knowledgeable, and helpful. The hotel was beautiful. We had a room overlooking the river - wow. The turn-down service, complete with a chocolate mint on each bed, was a wonderful surprise, too.Genuine Hotels.com guest review
Let me start by saying, I'm not a complainer, just a truth teller. Booked the Amway attending a weekend conference on-site. Arrived Friday at 4:00p (time that we were told we could check in), room was not ready. A weekend filled with various events...conferences, weddings, etc. You would think because of it being the Amway (always heard it was such […] a prestigious hotel) that would not have been an issue, e.g., they would have been better prepared. We were offered a $25 credit in the sports bar which we happily accepted. Of course you're going to wind up spending more than $25 so almost feel like it's their gimmick. An hour later received a call the room was ready. Checked in once again, grabbed luggage cart (which was held for us at the desk) and grabbed the elevator...after we waited approximately 10 minutes for the ONE that was working for the ENTIRE WEEKEND. One working elevator for the entire weekend with all the functions going on? No complaints about our room whatsoever, great location, friendly staff, room service was great. Checkout on Sunday morning...used the $25 a day valet for the car. Try to get out of the circle drive on a Sunday morning an hour before noon checkout...good luck. Felt like we were watching a Three Stooges movie. Waited approximately 20 minutes just to see the car approaching at the cross street. Ran out with the luggage and flagged the driver to stop in the street instead of bringing it into the circle jerk drive. Read moreGenuine Hotels.com guest review
"Home away from home"
I always look forward to staying at the Amway Grand when my family is in Grand Rapids. The service is excellent, and the hotel retains its old-world charm while offering many amenities, shops and services to suit current needs. My extended family had gathered here on this occasion for a reunion and especially enjoyed dining in the Cygnus restaurant […] on the 27th floor, where the views of the city are spectacular. Overall, a wonderful experience. I look forward to my next visit. Read moreGenuine Hotels.com guest review
"Top Notch for small town Grand Rapids"
Excellent Stay. Everyone and everything was fantastic. Water in pool could stand to be a little more clean (maybe a better filtering system), and slow elevators in older part of hotel.... That's my only criticism.Genuine Hotels.com guest review
"Great Central Location"
The hotel is old but modernized. The room was very large and clean. We will be back again.Genuine Hotels.com guest review
Really enjoyed our night at the Amway. We spent the day in Saugatuck and spent went to Grand Rapids for dinner and the hotel. Hotel was busy with weddings and Memorial Day weekend guests, but we didn't have any noise issues in our room on the sixth floor. The room was extremely clean and the bed, sheets, and pillows were comfortable. Only reason I didn't […] give it 5 stars was because the shower drain was clogged and my husband pulled out a huge glob of hair to make the tub empty during his shower. Otherwise, we would definitely stay here again! Read moreGenuine Hotels.com guest review
"Great Location and Friendly Staff"
The hotel was like a little word of its own! It was so interesting to explore its nooks and crannies and experience its historic roots. Everyone we encountered on our stay at this hotel was extremely pleasant and accommodating. We stayed in The Tower and had an amazing view of the river, too. We'll return just for the chocolate mints!Genuine Hotels.com guest review
"Good, but expected a bit more"
Overall we had a positive experience. However, there were some aspects of the hotel that I expected more from. The rooms are badly out of date and the specific one we had smelled a little strange. The bathrooms were recently updated but not the rooms. Those were the only issues. The service was great and the staff throughout the hotel was friendly. […] I appreciated the number of restaurants, bars, and the deli located within the building. The lobby is beautiful and the weekend crowd was lively. We had a great weekend, but unless there is another section with renovated rooms it seems slightly over priced for the quality of the room. Read moreGenuine Hotels.com guest review
I enjoyed my stay here. I will definitely be back.Genuine Hotels.com guest review
"WHEN CHECKING IN INSIST ON A ROOM IN THE TOWER !"
Nice hotel --- BUT - DO NOT ACCEPT A ROOM IN THE OLD/ORIGINAL PART OF THE HOTEL - called the Pantland - rooms are very old and insulation in the walls is close to non-existent - you can here everything in the neighboring rooms and the toilets flushing above are very clear and distinct - manager did compensate with free parking = $25 for the one night. […] Insist upon a room in the tower - the newer part of the hotel. Very convenient location and really neat old lobby. Read moreGenuine Hotels.com guest review
"Best Location in Grand Rapids"
The Amway is somewhere I've always wanted to stay since a little girl, my mom would take me to look at the fountain and peak into the ballrooms and we would talk about someday staying there. Since then I've had two sisters now 8 and 15 they have also been in love with the Amway, and will even go down just to ride the glass elevator and see the fountain. […] My mom has dementia and never was able to take us to the hotel so I flew up and took her and my sisters for Mother's Day weekend, my mom didn't even know where we were but the girls thought the place was magical. I am happy I was able to fulfill a childhood dream. The pool is small but lovely and the gym set up and showers are greatly accommodating. The surrounding downtown area is a perfect location for a run, a stroll, ice cream, or great tasting foods or beer. Read moreGenuine Hotels.com guest review
"Good stay close to GR Ford airport"
This hotel is in a very convenient location near the GR Ford airport, and offers good services for travelers (I.e. long-term parking, early morning continental breakfast, and a shuttle service that runs at all hours). This is not a scenic location, but has good access to 28th St. The front desk clerk was extremely helpful, and she was eager to make […] suggestions that made traveling and our night stay easier. Hotel rooms were not the cleanest (but OK) with things like grease stains on the comforters, and some random lamps and clocks were unplugged in each of the two rooms. The location and clerk's helpfulness I rate a "5," and cleanliness a "3," which averages out to somewhere around "4" overall. Read moreGenuine Hotels.com guest review
"No Complaints. Great Location"
No problems with anything related to the hotel. Many nice bars and restaurants were within walking distance.Genuine Hotels.com guest review
"Great location and fantastic service"
Very nice. Excellent service. Large selection of dining options.Genuine Expedia guest review
We had a newly remodeled room. Only complaint was the smell. Not sure if it was the cleaning products or new paint/carpet but we got use to itGenuine Hotels.com guest review
The hotel is wonderful, beds extremely comfortable. Large comfortable furniture in large room.Genuine Hotels.com guest review
"Can't wait to go back!"
This place is beautiful, they really make you feel special from the moment you walk in. Our room was clean and comfy, views amazing on the 25th floor, breakfast was delicious and cocktail hour was even better! Definitely worth it to try the concierge level at least once, you basically get dinner and drinks!Genuine Hotels.com guest review
"Great service, room has seen better days"
Smallest bathroom I have ever been in, carpet in room was torn. The hotel is due for a renovation. Walls are thin, we could hear our neighbor, yuck.Genuine Hotels.com guest review
"Great overnight stay!"
This is a quality hotel with some great surrounding restaurants. I would highly recommend for business or personal.Genuine Hotels.com guest review
"Treated like royalty."
I usually stay at a hotel down the road, but their in person rate was the same as Expedia's rate for this upscale hotel. I will never stay at the other hotel again!Genuine Expedia guest review
Under construction.Genuine Hotels.com guest review
"Grand in the Grand"
Service at the Grand is about as good as it gets. Compliments on a great training program and quality staff.Genuine Hotels.com guest review
"Beautiful, but room lay out for 2 double beds odd"
The hotel is stunning, the staff great and the atmosphere wonderful. However running back and forth between the bathtub toilet room and the room with the sink/closet (without a door) was odd. Also, there was no way to get ready in the a.m. while others slept because there was no door on the sink/closet room.Genuine Expedia guest review
Great hotel. Walking distance to Van Andel Arena. Great sports bar to watch the basketball after the hockey game.Genuine Expedia guest review
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