I had a good time during my stay, but I only had 2 issues. Having to pay $20 for parking is ridiculous, as every other hotel in this city provides free parking. Online it said that every room either had a view of downtown or the river, but my room had neither... It was in a far corner of the building, and the wi-fi signal was extremely weak as well […] . Read moreGenuine Hotels.com guest review
"Nice hotel for family trip"
Hotel is in great location, lots of restaurants nearby and right on the Grand River. Nice pool/fitness center. First day we returned back to room at 3 pm and room not cleaned yet. Called desk and housekeeping came up right away. Dirty carpet, left bottom of our feet black. Pretty disgusting. Also A/C unit in room was very loud when it came on. Bathroom […] very basic, not high end like you'd expect for this hotel. Read moreGenuine Hotels.com guest review
Great hotel other than the walls are little thin. Could hear next room noise.Genuine Hotels.com guest review
"Great hotel stay"
We randomly picked this hotel to stay at based on the good reviews and came away very pleased. First off, ALL the hotel employees were extremely nice which seems to be a lost art in this day and age. The hotel room was very clean (& good sized) and the bed was extra comfortable. For the most part, we did not do too much exploring around the hotel - […] rather we drove to locations like the beach and Frederik Meijer Gardens. The hotel has a covered parking garage (which carries an extra charge) and they let you come & go as you please when you are a hotel guest which was nice. The hotel has great amenities - pool, tennis/basketball courts, and shops all on site. Overall, a very nice hotel and a definite 'notch up' from the big box hotel chains... Read moreGenuine Hotels.com guest review
Outstanding!Genuine Hotels.com guest review
"Our Favorite Hotel in Grand Rapids"
The Amway Grand is absolutely our favorite hotel in Grand Rapids. It is in an excellent location; in the city center within easy walking distance of museums, restaurants, shopping, etc. The hotel itself is beautifully decorated and well maintained and the rooms are very clean and comfortable. The staff are all friendly and helpful. When we mentioned […] that we were celebrating our anniversary, the desk clerk ordered a complimentary bottle of champagne and chocolates sent to our room. Parking is convenient, but pricey (as is common with downtown hotels). The hotel is linked to many other buildings downtown through a "hamster tube" covered walkway, which is great when the weather is bad. We plan on staying at the Amway Grand whenever we are in Grand Rapids. Read moreGenuine Hotels.com guest review
"Amway Hotel was a vacation itself!"
All of the hotel staff were friendly, knowledgeable, and helpful. The hotel was beautiful. We had a room overlooking the river - wow. The turn-down service, complete with a chocolate mint on each bed, was a wonderful surprise, too.Genuine Hotels.com guest review
Let me start by saying, I'm not a complainer, just a truth teller. Booked the Amway attending a weekend conference on-site. Arrived Friday at 4:00p (time that we were told we could check in), room was not ready. A weekend filled with various events...conferences, weddings, etc. You would think because of it being the Amway (always heard it was such […] a prestigious hotel) that would not have been an issue, e.g., they would have been better prepared. We were offered a $25 credit in the sports bar which we happily accepted. Of course you're going to wind up spending more than $25 so almost feel like it's their gimmick. An hour later received a call the room was ready. Checked in once again, grabbed luggage cart (which was held for us at the desk) and grabbed the elevator...after we waited approximately 10 minutes for the ONE that was working for the ENTIRE WEEKEND. One working elevator for the entire weekend with all the functions going on? No complaints about our room whatsoever, great location, friendly staff, room service was great. Checkout on Sunday morning...used the $25 a day valet for the car. Try to get out of the circle drive on a Sunday morning an hour before noon checkout...good luck. Felt like we were watching a Three Stooges movie. Waited approximately 20 minutes just to see the car approaching at the cross street. Ran out with the luggage and flagged the driver to stop in the street instead of bringing it into the circle jerk drive. Read moreGenuine Hotels.com guest review
"Home away from home"
I always look forward to staying at the Amway Grand when my family is in Grand Rapids. The service is excellent, and the hotel retains its old-world charm while offering many amenities, shops and services to suit current needs. My extended family had gathered here on this occasion for a reunion and especially enjoyed dining in the Cygnus restaurant […] on the 27th floor, where the views of the city are spectacular. Overall, a wonderful experience. I look forward to my next visit. Read moreGenuine Hotels.com guest review
"Top Notch for small town Grand Rapids"
Excellent Stay. Everyone and everything was fantastic. Water in pool could stand to be a little more clean (maybe a better filtering system), and slow elevators in older part of hotel.... That's my only criticism.Genuine Hotels.com guest review
"Great Central Location"
The hotel is old but modernized. The room was very large and clean. We will be back again.Genuine Hotels.com guest review
Really enjoyed our night at the Amway. We spent the day in Saugatuck and spent went to Grand Rapids for dinner and the hotel. Hotel was busy with weddings and Memorial Day weekend guests, but we didn't have any noise issues in our room on the sixth floor. The room was extremely clean and the bed, sheets, and pillows were comfortable. Only reason I didn't […] give it 5 stars was because the shower drain was clogged and my husband pulled out a huge glob of hair to make the tub empty during his shower. Otherwise, we would definitely stay here again! Read moreGenuine Hotels.com guest review
"Great Location and Friendly Staff"
The hotel was like a little word of its own! It was so interesting to explore its nooks and crannies and experience its historic roots. Everyone we encountered on our stay at this hotel was extremely pleasant and accommodating. We stayed in The Tower and had an amazing view of the river, too. We'll return just for the chocolate mints!Genuine Hotels.com guest review
"Good, but expected a bit more"
Overall we had a positive experience. However, there were some aspects of the hotel that I expected more from. The rooms are badly out of date and the specific one we had smelled a little strange. The bathrooms were recently updated but not the rooms. Those were the only issues. The service was great and the staff throughout the hotel was friendly. […] I appreciated the number of restaurants, bars, and the deli located within the building. The lobby is beautiful and the weekend crowd was lively. We had a great weekend, but unless there is another section with renovated rooms it seems slightly over priced for the quality of the room. Read moreGenuine Hotels.com guest review
I enjoyed my stay here. I will definitely be back.Genuine Hotels.com guest review
"WHEN CHECKING IN INSIST ON A ROOM IN THE TOWER !"
Nice hotel --- BUT - DO NOT ACCEPT A ROOM IN THE OLD/ORIGINAL PART OF THE HOTEL - called the Pantland - rooms are very old and insulation in the walls is close to non-existent - you can here everything in the neighboring rooms and the toilets flushing above are very clear and distinct - manager did compensate with free parking = $25 for the one night. […] Insist upon a room in the tower - the newer part of the hotel. Very convenient location and really neat old lobby. Read moreGenuine Hotels.com guest review
"Best Location in Grand Rapids"
The Amway is somewhere I've always wanted to stay since a little girl, my mom would take me to look at the fountain and peak into the ballrooms and we would talk about someday staying there. Since then I've had two sisters now 8 and 15 they have also been in love with the Amway, and will even go down just to ride the glass elevator and see the fountain. […] My mom has dementia and never was able to take us to the hotel so I flew up and took her and my sisters for Mother's Day weekend, my mom didn't even know where we were but the girls thought the place was magical. I am happy I was able to fulfill a childhood dream. The pool is small but lovely and the gym set up and showers are greatly accommodating. The surrounding downtown area is a perfect location for a run, a stroll, ice cream, or great tasting foods or beer. Read moreGenuine Hotels.com guest review
"Good stay close to GR Ford airport"
This hotel is in a very convenient location near the GR Ford airport, and offers good services for travelers (I.e. long-term parking, early morning continental breakfast, and a shuttle service that runs at all hours). This is not a scenic location, but has good access to 28th St. The front desk clerk was extremely helpful, and she was eager to make […] suggestions that made traveling and our night stay easier. Hotel rooms were not the cleanest (but OK) with things like grease stains on the comforters, and some random lamps and clocks were unplugged in each of the two rooms. The location and clerk's helpfulness I rate a "5," and cleanliness a "3," which averages out to somewhere around "4" overall. Read moreGenuine Hotels.com guest review
"No Complaints. Great Location"
No problems with anything related to the hotel. Many nice bars and restaurants were within walking distance.Genuine Hotels.com guest review
We had a newly remodeled room. Only complaint was the smell. Not sure if it was the cleaning products or new paint/carpet but we got use to itGenuine Hotels.com guest review
The hotel is wonderful, beds extremely comfortable. Large comfortable furniture in large room.Genuine Hotels.com guest review
"Can't wait to go back!"
This place is beautiful, they really make you feel special from the moment you walk in. Our room was clean and comfy, views amazing on the 25th floor, breakfast was delicious and cocktail hour was even better! Definitely worth it to try the concierge level at least once, you basically get dinner and drinks!Genuine Hotels.com guest review
"Great service, room has seen better days"
Smallest bathroom I have ever been in, carpet in room was torn. The hotel is due for a renovation. Walls are thin, we could hear our neighbor, yuck.Genuine Hotels.com guest review
"Great overnight stay!"
This is a quality hotel with some great surrounding restaurants. I would highly recommend for business or personal.Genuine Hotels.com guest review
"Treated like royalty."
I usually stay at a hotel down the road, but their in person rate was the same as Expedia's rate for this upscale hotel. I will never stay at the other hotel again!Genuine Expedia guest review
Under construction.Genuine Hotels.com guest review
"Grand in the Grand"
Service at the Grand is about as good as it gets. Compliments on a great training program and quality staff.Genuine Hotels.com guest review
"Beautiful, but room lay out for 2 double beds odd"
The hotel is stunning, the staff great and the atmosphere wonderful. However running back and forth between the bathtub toilet room and the room with the sink/closet (without a door) was odd. Also, there was no way to get ready in the a.m. while others slept because there was no door on the sink/closet room.Genuine Expedia guest review
Great hotel. Walking distance to Van Andel Arena. Great sports bar to watch the basketball after the hockey game.Genuine Expedia guest review
Super Nice!Genuine Hotels.com guest review
"A step back in time..."
This was our first stay at the Amway Grand Hotel. The building and architecture are amazing. Our check-in was smooth and the staff were very friendly and helpful. Our room was nicely decorated and comfortable. The hotel was within walking distance of many restaurants. There are also several inside the hotel. It is also a short walk to Van Andel Arena […] and the DeVos Place. If we had anything bad to say, it would be that we could hear the TV in the next room. The walls don't seem to be very sound proof. Read moreGenuine Hotels.com guest review
Amway as always was great. I love staying there, the shops downstairs are great when u just need a little something. My only complaint was regarding the pizza shop . When we ordered she said 40 min. After an hour and 20 min we called and canceled the order ( it was 10:20 pm). The staff said thanks, and slammed the phone down. No apology, or explanation, […] just sarcastic thanks. Needless to say I will be ordering from somewhere else next time! Read moreGenuine Expedia guest review
"Great Hotel in downtown Grand Rapids"
We absolutely loved this hotel. I cannot think of one negative to say about it. We were going to stay outside of G.R. at a cheaper hotel, but decided to stay at the Amway because our son-in -law is on crutches and we wanted to be closer to the downtown area. What a great decision. I am so glad we paid just a few bucks extra to enjoy all this hotel has […] to offer. I would highly recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Time to update"
The Amway is a long standing beautiful hotel; however it is quickly showing it's age. The decor, while seemingly 'classic', could use some updating. Our room was small and the bath extrememly so. Great service as always and very convenient location.Genuine Hotels.com guest review
"In the heart of all the action"
I really enjoyed my stay at Amway. The hotel is beautiful is beautiful and nice staff. It is in walking distance to everything. The only thing I wish was a little better were the individual hotel rooms. They are still very nice but I have seen nicer hotel rooms for the same price that I paid.Genuine Hotels.com guest review
I loved the hotel. It was just beautiful! I would have preferred a bigger bathroom, or separate dressing area.Genuine Expedia guest review
We enjoyed our stay. Close to amazing restaurants and attractions.Genuine Hotels.com guest review
"Amway Grand is NOT worth the money"
For $200/night + parking, the Amway Grand is NOT worth the money. Their main bank of elevators leading from the parking garage to the hotel entrance was down both days of my stay. They did not have luggage trolleys nor people available on the levels of the parking garage to tote luggage into the hotel. If they made a call to an elevator repair company, […] the company was not making repairs Thursday morning or as of Friday afternoon when we left at the conclusion of the conference. They were "extremely sorry" about the elevators being down, but would not waive parking fees ($32 dollars overnight) to make up for the inconvenience of toting your own luggage up and down stairs to your vehicle. I expect a hotel that charges $200/night + parking would be either feel the need to expedite elevator repairs OR willing to waive fees to make up for the inconvenience. The Holiday Inn is just down the road, and when I make it to Grand Rapids next year for the CEC conference, I will stay there. Read moreGenuine Hotels.com guest review
"Blah blah blah"
Blah, blah blah Seriously my stay was fine why do you insist I add more!Genuine Expedia guest review
We enjoyed our stay very much. Everyone was very helpful and kind. Very close to lots of entertainment venues.Genuine Hotels.com guest review
NiceGenuine Hotels.com guest review
Wonderful hotel - absolutely beautiful - Lumber Baron's bar is excellent and the convenience of the hotel is perfect for spending a half day at the President Gerald R Ford Museum. Would highly recommend this hotel, location, and the entire city of Grand Rapids.Genuine Hotels.com guest review
"Nice location and room"
Very nice room in sleeping area; Bathroom should have been updated based on price of room.Genuine Hotels.com guest review
"Always a great stay!"
The Amways never disappoints. Even their room service is delicious and punctual.Genuine Hotels.com guest review
"Downtown, close to everything. Great Service!"
This hotel was fantastic and right in the center of everything downtown. The service was great and the hotel was very clean with several different food options such as steak house, sports bar, breakfast restaurant, Starbucks, etc. Pool was very nice and kept at a warm comfortable temperature. I was surprised to see that the pool/fitness center did not […] open until 7AM on the weekend (6AM during the week). I would have liked it to open at 6AM on weekends as well. Overall, fantastic hotel and I was very satisfied. Read moreGenuine Hotels.com guest review
We loved it for our 10 year anniversary. The complimentary champagne was a nice touch.Genuine Hotels.com guest review
"Great hotel but..."
The hotel is very beautiful. I loved walking around just because how old it is and how well it's kept up. The rooms could be updated if you find yourself staying in the pantlind section of the hotels. I enjoyed the bathroom renovations even though the water was very cold in the sink. There are a few links but overall me and my husband enjoyed our s […] tay. Read moreGenuine Expedia guest review
Very thin walls in the older section of the hotel, which is our favorite to stay. Will think again next time as we could hear EVERYTHING our drunken neighbors were saying all night long. The room was extremely comfortable, love the bedding and mattress. Very clean and welcoming. Room service forgot to toast the english muffins so that was a little longer […] wait. They did offer to bring extra coffee which was nice. We will stay again but probably in the newer area next time. We love the Amway and the staff was exceptional. Read moreGenuine Hotels.com guest review
Beautiful, luxurious hotel. Wonderful family vacation. Incredibly friendly and professional staff. It really is a crowning jewell of Grand Rapids history and a place that should be experienced. The only reason I gave an overall rating of 4 stars, rather than 5, was there was no microwave in our room (Though there was a refrigerator. Some rooms have […] neither.) Maybe a little overly critical but those are standard in many hotels today and it always irks me when the more refined places do not offer what is considered basic at hotels of lesser caliber. That being said, if you have an opportunity to go, do it! It's full of charm and beauty and offers an air of refinement and history that is truly a privilege to experience. Read moreGenuine Hotels.com guest review
Wonderful! We were able to visit the conference center, shop, dine & swim without having to go out into the blizzard weather. It was great!Genuine Hotels.com guest review
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