"Great business trip!"
Beautiful hotel with great amenities (although pool was very cold!)Genuine Hotels.com guest review
"Call the valet ahead before you plan on leaving."
It was beautiful. The service was surpreb.Genuine Hotels.com guest review
Excellent Hotel, would not think twice about booking againGenuine Hotels.com guest review
We had a wonderful stay! We will be visiting again soon!Genuine Hotels.com guest review
"Melee after midnight."
The hotel was nice and the initial front desk encounter was very good. However, there was a fight in the hallway and in the room next door that woke us up around 2:30 am. When my wife called to report it the person that answered said somewhat rudely "I already know about it and was on my way to tell security when I had to stop to answer your call." […] The noise in the hall and next door continued for at least an hour as the security tried to sort things out. It was a very disturbing night. Read moreGenuine Hotels.com guest review
"Sleepless in Grand Rapids"
Stayed there for the GR Food, Beer & Wine Festival at Devos. Comfortable room, but a little dated. Issue with workers on the roof just outside our window who were repairing something on the roof in the middle of the night. 3+ hours of loud talking, bright lights and banging. Mentioned to the check-out clerk, but other than an uninspired "sorry", had […] nothing more to say. Wasn't looking for anything more, just the response was so "matter of fact." Expected better treatment. :-( Read moreGenuine Hotels.com guest review
Wonderful stay. Staff very polite and helpful. Will definitely be back. My only issue was there was no fan in the bathroomGenuine Hotels.com guest review
"Great time in Grand Rapids"
Great hotel and very beautiful on the inside. Was a great getaway for me and my wife.Genuine Hotels.com guest review
"Good stay overall."
good stay overall. I wish the room would have had a frige and microwave for $169 a night. Also, $30 valet parking is a bit expensive each night with a $20 option to park yourself. Room was hot and couldnt keep cool. Staff was friendly and helpful.Genuine Hotels.com guest review
"An enjoyable stay"
We stayed at the Grand Plaza for a leisure weekend. The hotel is overall excellent and worth the money-- great location, luxurious, elegantly decorated, comfortable, and well-equipped for both business and leisure travel. The staff is friendly and helpful, facilities are plentiful and of high quality, and the hotel is integrated into the downtown skyway […] system for indoor access to the convention center, arena, and office buildings. The only issues we had: 1) We were told upon check-in that we would only receive housekeeping on request for individual issues; instead we were given hotel food and service vouchers. We have no problem using sheets and towels for several nights (no different than home), but I find it odd that a luxury hotel wouldn't have full housekeeping on a weekend. I also don't know, though, if there was some special issue that made it impossible this one time. I marked "cleanliness" down slightly for this. 2) The historical section of the hotel where we stayed could use better sound deadening. There is some hallway and plumbing noise. Read moreGenuine Hotels.com guest review
"One night Stay"
Stayed for our honeymoon and were pleased with the staff service and room condition. would stay here again.Genuine Hotels.com guest review
"Grand Rapids was great!"
Really enjoyed the pool and hot tub. There is a locker room so you don't have to walk around the hotel in your wet bathing suit. Bought a late night sandwich with room service which was tasty! Lots of restaurants on sight, but wish there were some freebies like coffee in the lobby--at least there was a coffee maker in the room.Genuine Hotels.com guest review
"Amway quiet anniversary"
Very nice place, we spent our 1st anniversary at the Amway . There was a big halloween party with hundreds of young women that made so much noise we barely slept at all , they were on both sides of us , it made for a rough monday morning . I noticed that the 2 groups checking out on monday got a survey on rating their stay, we did not get one .Genuine Hotels.com guest review
Very enjoyable time at the Amway. Great location. Only qualm was room size; an absolute shoebox in terms of size.Genuine Hotels.com guest review
"Great location in the heart of downtown"
Beautiful hotel. Staff is excellent! Hotel has a Ruth Chris Steakhouse, Starbucks, and a sports bar, but there are many, many other places within walking distance, too. Hotel has an excellent work out facility that is open from 6 am to 10 pm. This hotel is in the heart of downtown Grand Rapids and within walking distance of museums, restaurants, the […] River Walk, just about everything! Read moreGenuine Hotels.com guest review
It was great. I love the hotel and its location although there were a couple of problems with the bathroom cleaning. The walls in the old part of the hotel(which I had requested) are thin and the sound of neighbors talking was very disturbing. In an old building there isn't much you can do about that,I guess. It is a handsome and comfortable hotel in […] the heart of town. I would stay again( and bring my white-noise machine again). Read moreGenuine Hotels.com guest review
"Best Hotel in Western Michigan"
Fantastic. Teriffic HotelGenuine Hotels.com guest review
"Weekend visit for ArtPrize"
The Amway is, of course, a very nice hotel. We stayed in the old portion, which seemed somewhat cramped. We did have a handicap room, which I assume was to accomodate for a roll-away bed. The extra bed was very nice and the staff had it ready for us when we arrived. The entire hotel was booked during our stay, which might explain the somewhat poor cleaning […] service. None of our coffee was replaced and our dirty glasses were neither washed nor replaced. We called to get more, but the staff was unfriendly and it took about an hour for them to arrive with replacement. The location was amazing and lobby and restaurants at the hotel were excellent. I would stay there again, but maybe try to get a Tower room next time. Read moreGenuine Hotels.com guest review
"One great night in a great location"
Stayed for just one night after a long day of brewery touring throughout West Michigan. The hotel was participating in ArtPrize, which made for a very unique stroll from the lobby to our room. The hotel's historic interior is pretty amazing and I immediately wished we were staying longer. The room was clean and comfortable. Great spot!Genuine Hotels.com guest review
"Convenient for Art Prize weekend"
I thought the hotel was very nice. The room was updated and very clean. The bathrooms are a bit small but fine for just one person to use. The view we had was tremendous. My friend and I went to see the Art Prize exhibits and we could walk to many locations from our hotel.Genuine Hotels.com guest review
"Early Fall Stay"
The room was nice but a bit underwhelming for the price. Great view though of the river and cityscape. The hotel itself is very nice especially the available shopping ammeneties on the first floor.Genuine Hotels.com guest review
beautiful hotel good service recommend to friendsGenuine Hotels.com guest review
Art Prize event made it slow to get car and check-inGenuine Hotels.com guest review
"Very nice hotel..."
...great staff, great location... a bit pricey, but worth it.Genuine Expedia guest review
"Overall disappointing for price"
We came to Grand Rapids to spend a night on the town as a surprise for a friends birthday. I booked the Amway because it was supposedly the nicest hotel downtown. The rooms were about $200 each taxes included. When we arrived we had an awful time finding where to park and how to get to the front desk. Once we were checked in, we found out that parking […] was not included in the steep hotel price. We got our room key and went to our rooms to find out that they had stuck us in the "historical" part of the hotel. If we wanted to stay in a historical hotel we would have gone to a Bed & Breakfast to at least get what we paid for. There wasn't even a fan in the bathroom. The bolt lock on our rooms door also did not work. There was no mini fridge or anything in the rooms we booked. It would have been nice to have a heads up or be able to request the "updated" part of the hotel. When we checked out of our rooms, we asked the front desk how to get back to our car and told them where we parked. We received bad directions and took about a 30 minute walk around the Amway, even getting locked outside while it was raining to navigate our way a few blocks and finally find our parking garage. This was not at all the downtown Grand Rapids hotel experience I had looked forward to. Read moreGenuine Expedia guest review
"close to convention"
Thank you for the amazing upgrade to the Kansas Suite. I felt like a celeb the amenities were excellent.Genuine Hotels.com guest review
Great experience. The room had everything we needed and the staff was very willing to help. The hotel was located within walking distance of many restaurants and other activities! There were also various options in the hotel for places to eat/stores where you could find virtually anything you needed or forgot. Parking was also great, if you parked on […] Floor F of the parking garage, you they have a skyway to the hotel for easy access. We stayed from Friday - Sunday but I wish we could have stayed longer because there was so much offered at the hotel! Read moreGenuine Expedia guest review
"If you need to be downtown Grand Rapids...."
Purchased at double the cost the "concierge level" room. The services attached to this room were not a great deal. There is a little time savings associated with the drink or snack there but it is no great value.Genuine Expedia guest review
"Grand Rapids Golf trip went great."
The Amway parking was easy as the walk into expansive hotel. Check-in went quickly as did check out. Many restaurants within the hotel as well a near hotel. Lots of shopping, pubs and golf so great stay.Genuine Expedia guest review
It was nice, but not worth the price tag for me. I will say that the hotel staff was amazing, I was just expecting a nicer looking room and better bedding.Genuine Expedia guest review
"Nice location. Beautiful Hotel"
We stayed for our anniversary. Very nice. Able to walk to everything.Genuine Hotels.com guest review
"Elegant old hotel"
Great location, large room, excellent service, nice choice of restaurants in the hotel, great fitness facilities.Genuine Hotels.com guest review
We booked this hotel because of a deal on hotels.com. The Amway is a beautiful historic hotel. They have built a modern wing that is contemporary. We stayed in the older part of the hotel. The room was small and I feel that side of the building is beginning to be neglected. Our sink didn't drain correctly and there was hair on the bathroom floor from […] a previous guest. The location was great and we were able to walk to everywhere we wanted to go. I was expecting more from a luxury hotel. Read moreGenuine Hotels.com guest review
"As nice as everyone says it is"
Walking distance from everything---we didn't need our car once. At one point, the vending machine delivered the wrong soda pop, and the front desk sent room service to our room to replace it with two cans of the correct flavor.Genuine Expedia guest review
"Nice Riverside Hotel"
I thought it was a little pricey for the accommodations provided.Genuine Expedia guest review
"Amazing Stay - Again"
This is the second time we stayed here. It was so great the first time, but even better this time. The people working there are so nice and helpful. The location is perfect for museums, bars, food and shops. It was so easy to get around and the hotel itself had so much to offer. We stayed in the old part last time and had a great time, this time we […] were in the tower. I don't think there is a bad thing about this hotel. Read moreGenuine Hotels.com guest review
"very nice high service friendly hotel in central"
great, variety of facilities at hotel and within walking to most local activitiesGenuine Expedia guest review
Great hotel, amazing architecture and very nice and comfy rooms. I went there for a conference and staying at the hotel itself was a great experience.Genuine Hotels.com guest review
The hotel was very nice. It has an amazing lobby and has a great location. It was within walking distance of most sights and the service was great.Genuine Hotels.com guest review
"We had a wonderful stay"
I had reserved a basic king room to celebrate our anniversary. To our pleasure we were upgraded to the Virginia suite in the old section. We loved the architecture and furniture. It was a large, beautiful room and made us feel quite glamorous. We enjoyed the neighborhood with many restaurants, the quilt show, and even danced a couple of polkas at the […] Polish festival in nearby Rosa Parks center. What a great memorable 28th anniversary we had. Read moreGenuine Hotels.com guest review
We stayed 3 yrs. ago and enjoyed our stay. We will come again!Genuine Hotels.com guest review
The staff was above the grade. The attention given to the guest was very professional and courteous. They treated you like they actually wanted you to enjoy your stay and like they were glad to be there.Genuine Expedia guest review
"not a good place to sleep"
Our room in the old part of the building had a really noisy AC system that cycled on and off every 10 minuets. To make it worse the vents that could not be adjusted pointed straight at the bed. You were hit with a cold wind then when it shut off you sweat udnder the covers. No sleep. Great location great staff just not a place to try to sleepGenuine Hotels.com guest review
"Pretty Hotel for our Wedding Anniversary"
My husband and I went here for our 5th wedding anniversary/ the honey moon we never had. We had a wonderful experience. People where so nice and there is so much to do and we love to walk and we walked every where. From the minute we got to the hotel the staff were very nice and helpful. We arrived 2 hours before check in and our room was ready and […] we got to the room. The bell hop was very nice, every time he seen us he always said hello and ask us if we needed anything. We stayed on the older part of the hotel, which we loved. The room was small but that did not bother us. Walls are a bit then to warn anyone that wants to have a good night people can hear you next door and in the hall way. Over all we loved it and will be back. Read moreGenuine Expedia guest review
Everything about the hotel was lavish. Our room was very clean and very comfortable. Our view sucked, but it was relatively affordable.Genuine Hotels.com guest review
"Quilt show 5 star"
Lovely, stayed in the "old" part of the hotel. Nice big room, comfortable, good WiFi.Genuine Hotels.com guest review
Though on business and limited te you know you have arrived when staying at The Amway. Came recommended by friends and business colleagues...for good reason.Genuine Hotels.com guest review
The building was amazing and there were so many nice places inside of the hotel. Ruth's Chris is one of the best steakhouses that I've been to. Would certainly stay there againGenuine Hotels.com guest review
"Rooms not available on time"
Hotel was very nice. However, Check in was at 4:00 and we arrived at 4:15 to find out the rooms were not ready. I was told that it was a large hotel and takes time to clean them all. As if I did not know that. I would think such a large hotel would have enough staff. Did not get them until 5:30. Had to use athletic room showers (which were nice) to […] get ready for 6:30 reservation. Hotel said they could not give any kind of credit because I booked through 3rd party. Read moreGenuine Hotels.com guest review
"Avoid the inside rooms on the 4th floor; bad view."
A/C went out twice; the view was terrible, unless you enjoy looking at the roof and panels.Genuine Hotels.com guest review
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