All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
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187 Monroe Ave Nw, Grand Rapids, MI, 49503, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 618 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.7
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Weekend Getaway"
Excellent experience from check in to check out. Loved being in the heart of downtown Grand Rapids.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
Lisa
US
4.0 / 5Excellent
"Perfect downtown hotel!!"
Perfect place to stay in a downtown setting. The skywalk takes you to restaurants and venues galore. The helpfulness of the hotel staff was appreciated as I have never been to Gr. Rapids before.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
Paul
US
5.0 / 5Outstanding
"Lovely stay at Amway Grand Plaza!"
Loved our stay for one night at the Amway Grand Plaza. It was easy to park across the street in the ramp and at check-in they stamped my ticket for free parking! Our rooms were beautiful, clean and new with a gorgeous view of the river and the city! We wanted to have a drink up in the 27th floor restaurant/bar but they had no seats left so we just went to the bar on the lobby floor which was perfect as they had a nice grouping of chairs and couches for the 7 of us. Loved our stay and I was proud to show my family members the beautiful city of Grand Rapids!
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
Marianne
US
5.0 / 5Outstanding
"Wonderful Amway Grand"
Exceptional room and service. Great location.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Josh
US
5.0 / 5Outstanding
"worth the trip"
Amazing place. Stayed in rooms on the front side of the hotel. Good view of the buildings downtown. Bentham's restaurant on the river for breakfast, good view good food.
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"WOW"
We were booked in an amazing corner room! Extremely friendly staff, even the poor valets in the freezing cold!! :)
Genuine Hotels.com guest review
2 night family trip Feb 14, 2015
Kimberly
US
5.0 / 5Outstanding
"Luxury in Grand Rapids for the Weekend"
Came for an event at Grnad Valley State and needed a place to stay in Grand Rapids. Compared to the price of other hotels in the area, it was quite luxurious while only slightly more expensive. The staff was very friendly and helpful. Only complaint was that our room was pretty small. Not bad for a weekend, but had we been staying longer, it would have been a bit cramped.
Genuine Hotels.com guest review
2 night family trip Feb 12, 2015
James
US
5.0 / 5Outstanding
"Outstanding!"
The Hotel was Fabulous, the staff is outstanding. I am planning another trip soon to visit the the newer Tower side of the Hotel.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
wilma
US
5.0 / 5Outstanding
"Great place!"
Wonderful stay at the Amway Grand. The weather was awful so we booked an additional night. We were warm & cozy - no need to step outside at all. Plenty to do with 5 restaurants, great fitness facilities, shopping & the DeVos Center for the Golf Show.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Linda
US
5.0 / 5Outstanding
"Thanks for a great stay."
This hotel is one of the best that I've been at. All the hotel staff was very hospitable to us and made are stay very enjoyable. The skywalk was also a big plus since we had to go to the Van Andel Arena for a concert. Everything you needed was right at the hotel. Thanks again Amway Hotel.
Genuine Hotels.com guest review
1 night romance trip Feb 10, 2015
Ryan
US
5.0 / 5Outstanding
"Lovely hotel"
Always enjoy staying here. Classy and comfortable.
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
Adam
US
5.0 / 5Outstanding
"Beautiful hotel!"
Nicely updated clear rooms! Rooms must have just been remodeled, very contemporary Hotel is upscale.
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
Very nice hotel in a great city. The people are nice the streets are clean. After arriving at the hotel we checked into our room took showers and left the room a bit of a mess . Came back and the hotel staff had cleaned up our mess took our dirty towels , turned down the sheets in our bed and left chocolates for us :) The room was clean and the sheets smelled fresh. My only complaint was it seemed like the air was coming on in our room all night and I was freezing. Would have liked a warmer blanket . All in all it's a beautiful interesting hotel .
Genuine Expedia guest review
Other trip Feb 6, 2015
Cheryl
US
5.0 / 5Outstanding
"Great Birthday Weekend"
Very professional staff from the valet parking to the desk attendant who checked us in. Because it was my birthday and my first time at the hotel, they gave us a free upgrade to a better room with a great view off the balcony. Stayed in the new section of the hotel that was recently renovated. Very nice room and nice accommodations.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
Stacey
US
5.0 / 5Outstanding
"Great Grand Rapids getaway"
This was a weekend to visit our college kids. Great place to relax and catch up with each other.
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
shawn
US
5.0 / 5Outstanding
"Great downtown hotel"
Always an excellent experience. Fitness center is world class for a hotel.
Genuine Expedia guest review
Other trip Jan 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Center of City and easy access to nightlife"
Arrived early and found the hotel to be slightly well booked. The hotel upgraded my room for free and also gave me a river front room with no charge. The hotel is very large and well insulated as not to hear any hallway traffic or neighbors.
Genuine Expedia guest review
Other trip Jan 28, 2015
Trevor
US
4.0 / 5Excellent
"Lovely Hotel - small room"
The hotel is beautiful. Our room was much too small for three adults. There was not room in bath for setting toiletries and little room for luggage or moving around in the main room. Would stay again but will request a diff room. Price way too high for this type room.
Genuine Hotels.com guest review
1 night family trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Newly remodeled room"
Very enjoyable stay. Would stay again when returning to Grand Rapids.
Genuine Expedia guest review
Other trip Jan 26, 2015
Barb
US
5.0 / 5Outstanding
New renovations to the tower rooms are wonderful.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
"Great Staff"
The staff was very congenial and helpful. We need an HDMI cable and had one with 15 minutes ofI our request. I would stay at the Amway again in a heart beat.
Genuine Hotels.com guest review
2 night trip with friends Jan 16, 2015
Elizabeth
US
5.0 / 5Outstanding
"Nice stay"
Very nice hotel.Had a wonderful time on our wedding night.
Genuine Hotels.com guest review
1 night romance trip Jan 16, 2015
Alex
US
4.0 / 5Excellent
"Nice close to a lot"
Hotel is great if you are staying in the tower we were put on other side at first those rooms are terrible I would not pay that price for those rooms but they did move us ( which we originally asked for the tower ) to the tower beautiful comfortable and clean rooms staff very friendly hotel offered restraunts bars boutiques pool hot tub sauna exercise room our stay was fantastic :)
Genuine Expedia guest review
Other trip Jan 20, 2015
tami
US
5.0 / 5Outstanding
"Quick trip"
Room is nice and clean though a full length mirror would be nice. Very good staff, polite and efficient. Valet service is great.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Anne
US
5.0 / 5Outstanding
"Short but sweet!"
While our visit to the hotel was a short one, we thoroughly enjoyed our visit to the Amway Grand! Most impressive was the way we were treated at "check-in/check-out" & by the valet attendants...we felt like royalty!!
Genuine Expedia guest review
Other trip Jan 20, 2015
Scott
US
5.0 / 5Outstanding
"amway grand plaza"
Service was perfect. Got a free upgrade to river side in the tower
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Thomas
US
4.0 / 5Excellent
"Best in GR"
Beautiful hotel that blends historic charm with modern amenities. Our room was large and well-appointed, and the facilities in general were what you would expect from a 5-star in a large city. Great downtown location. The one knock - it was very noisy. It may have just been the youth hockey tournament in the area at the time of our stay, but the hallway seemed to be a congregating area until about 1 am.
Genuine Expedia guest review
Other trip Jan 19, 2015
Brad
US
4.0 / 5Excellent
"Nice GR Downtown location."
Stayed in town for an evening. Expensive when you don't need all the nice add ons this facility provides.
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Great stay!"
awesome! Just wish breakfast was included for the money!
Genuine Hotels.com guest review
1 night trip with friends Jan 10, 2015
Jena
US
5.0 / 5Outstanding
"Fantastic Hotel in Downtown Grand Rapids"
I've frequented the Amway Grand Plaza Hotel for business over the years and have always enjoyed my stays. The location is ideal, the staff is friendly and helpful and the accommodations are first class!
Genuine Expedia guest review
Other trip Jan 14, 2015
Retter
US
5.0 / 5Outstanding
"Nice hotel with everything you need"
I had a great time with my boyfriend. The hotel never seemed crowed and all of the staff was very nice and very helpful. The pool and fitness center are amazing with the pool and the locker room has everything you would even need that includes mouthwash. The shops and restaurants are nice because you don't have to leave the comfort of the hotel.
Genuine Expedia guest review
Other trip Jan 9, 2015
Mary
US
5.0 / 5Outstanding
The rooms have plenty of room for families. There was ample space for a crib and still space for the kids to play in.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
US
5.0 / 5Outstanding
"On and on in Graps"
Trip with the wife for a fun weekend in West Michigan. Hike at lake MI, trip to the GRAM, dinner at San Chez, and bar hop the night away. Sounds great. Hotel was lovely, just what the girl likes... We'll be back
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Taylor
US
5.0 / 5Outstanding
"Weekend getaway"
We stayed for our anniversary weekend and had a wonderful experience. Our room was clean, quiet and comfortable. Great location to all of downtown GR, especially with the indoor walkway that connects so many of the restaurants and other venues.
Genuine Hotels.com guest review
2 night romance trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Loved it."
We had a very nice time and the hotel was beautifully decked out for Christmas.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Elizabeth
US
5.0 / 5Outstanding
"Great service, heads up on parking!"
We had a great time staying at the Amway Grand Plaza. The service was exceptional from the moment we walked in to the moment we left. The room was nice but there wasn't a very comfortable place to just sit and have a cup of coffee. Heads up on the parking! Either you pay to self park or you pay the valet! Overall, we would stay there again without question!
Genuine Hotels.com guest review
2 night romance trip Jan 2, 2015
Anthony
US
5.0 / 5Outstanding
"Great atmosphere"
Wonderful location and fantastic service. Good restaurant and bar options on site.
Genuine Expedia guest review
Other trip Dec 29, 2014
downtown GR
US
5.0 / 5Outstanding
"Great hotel down to every detail"
Great Hotel!
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
David
US
5.0 / 5Outstanding
"Excellent view of the city - Beautiful!"
The view from the room was amazing. Location was great - we just had to walk across the street to restaurant.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
business meeting in hotel (Gerald R Ford Boardroom)…very nice facility!
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great business trip!"
Beautiful hotel with great amenities (although pool was very cold!)
Genuine Hotels.com guest review
1 night business trip Dec 16, 2014
Michelle
US
5.0 / 5Outstanding
"Call the valet ahead before you plan on leaving."
It was beautiful. The service was surpreb.
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
Joyce
US
2.0 / 5Fair
"Disappointing stay"
Our room was very small. The tv remote did not work and took two visits from the staff to fix. The ice machine on our floor did not work, the magnifying glass in bathroom did not stay in place and there was an unsightly stain on the window curtain. It was also very noisy during the night. We have stayed here several times before and did not expect so many problems. Overall it was a disappointing stay.
Genuine Expedia guest review
Other trip Dec 15, 2014
Julie
US
5.0 / 5Outstanding
"great stay"
Excellent Hotel, would not think twice about booking again
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2014
Angelo
US
5.0 / 5Outstanding
"Great Stay!"
We had a wonderful stay! We will be visiting again soon!
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Libby
US
3.0 / 5Good
"Beautiful Hotel, Nice Location"
I booked this hotel for a weekend getaway for my husbands Birthday. My first reaction was that staff was very nice and that the hotel was beautiful! Upon entering our room, I was very pleased. After a half hour or so, my husband noticed the bath tub drain was broken and that it was also clogged. I was fine with it, but my husband was a little turned off so I called the front desk to see if they could fix it. They immediately moved us to a better room that was at the corner of the building. It had cheetos in the carpet and shaving cream with hair in the sink, but at that point I was ready to enjoy our short stay. Over all we were able to walk to our restaurant and enjoy the beautiful city and all it has to offer. The blond bartender with glasses in the lobby bar was amazing, and offered up a great night cap experience, especially since there two very intoxicated guys that she handled very professionally. With the exception of some cleanliness issues I would say this hotel is beautiful and has everything you need for a stay downtown. I love the walkways to the parking garage and the JW Marriott where we had an excellent brunch on Sunday.
Genuine Expedia guest review
Other trip Dec 1, 2014
Angela
US
4.0 / 5Excellent
"Melee after midnight."
The hotel was nice and the initial front desk encounter was very good. However, there was a fight in the hallway and in the room next door that woke us up around 2:30 am. When my wife called to report it the person that answered said somewhat rudely "I already know about it and was on my way to tell security when I had to stop to answer your call." The noise in the hall and next door continued for at least an hour as the security tried to sort things out. It was a very disturbing night.
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
Michael
US
4.0 / 5Excellent
"Sleepless in Grand Rapids"
Stayed there for the GR Food, Beer & Wine Festival at Devos. Comfortable room, but a little dated. Issue with workers on the roof just outside our window who were repairing something on the roof in the middle of the night. 3+ hours of loud talking, bright lights and banging. Mentioned to the check-out clerk, but other than an uninspired "sorry", had nothing more to say. Wasn't looking for anything more, just the response was so "matter of fact." Expected better treatment. :-(
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
DANIEL
US
3.0 / 5Good
"Nice hotel and helpful staff"
Halls were noisy especially at night, children running around due to a hockey teams staying at the hotel for a tournament.
Genuine Expedia guest review
Other trip Nov 20, 2014
Eric
US
5.0 / 5Outstanding
Fantastic night stay! Enjoyed everything about the room & the staff are great too!
Genuine Expedia guest review
Other trip Nov 20, 2014
Karen
US
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