"Enjoyed every moment"
We were on our second honeymoon and the staff was very accommodating with giving us a great room with a fantastic view!Genuine Expedia guest review
"Labor day weekend"
I have stayed at the Amway Grand plaza before for business meetings, those were always setup with scheduled meetings and meals, this time I wanted to get away with my Wife for a weekend alone, and recharge the batteries so to speak, I guess I did not think that everyone would be thinking the same way, we only had a sports bar to eat at, and the nice […] dining Restaurants were closed, I will do some more Home work before I stay on a Holiday, please don't get me wrong, the Hotel is Beautiful, and your service was Great, we just did not have the dinning we thought we were going to have, I found this out the hard way, Read moreGenuine Expedia guest review
32 years ago we watched the renovations and dreamed of the day we would stay in the Plaza. We had a beautiful view of the river from our Tower Room. Enjoyed the comfortable bed. Dinner at the Cornucopia was adequate even though service was lacking. The gift shop personnel was more that helpful. Valet service was welcoming and friendly. The biggest disappointment […] was our visit to the pool--lots of repairs needed! Read moreGenuine Expedia guest review
Upon arriving at our room we walked into dust covering the desk, all end tables, and dresser. The next morning I go to take a shower to find 2 soap bars the hotel provides used and still in the shower. This leads me to believe the cleaning staff didn't clean the shower or even the bathroom at all. There is no way you would miss the used soap bars had […] this been clean. I have never been more disappointed with a hotel room!! Read moreGenuine Expedia guest review
The room was huge, stunning and I woke feeling like a princess!!!Genuine Expedia guest review
the hotel was beautiful and great location. the restaurants abd bars inside were great. I was a little disappointed as I found a bobby pin and a fake eyelash in on of the beds in my room and the other bed had makeup on the comforter which made me question the cleanliness. I was also disappointed that for the price I paid there wasn't a fridge in the […] room Read moreGenuine Hotels.com guest review
Great location. The boutique had very cute items and reasonable prices. Ruth's Chris in lobby is a delicious bonus. The staff was welcoming efficient and very friendly.Genuine Hotels.com guest review
"Nice Hotel, close to everything downtown"
I thought the staff was friendly and the concierge was helpful. Room was nice. Bathroom could have been nicer, but it was adequate and clean. The gift shop had gifts, supplies and some treats which is always nice- and you can eat right at the hotel or get a drink at the bar. I would recommend staying here.Genuine Expedia guest review
We have been to Grand Rapids at least a few times a year over the past 6 years as our sons attended college there. This was our first time staying at the Amway Grand and we sincerely wish we had stayed earlier! First, the location is optimal! Once we parked our car, we never saw it again until we checked out. We were able to walk to dinner and stroll […] through town in the morning while enjoying a cup of coffee. Next, the staff was incredibly helpful and friendly during check-in and during our stay. Lastly, although the room was average in size and amenities, it was very clean and the beds were comfy. We appreciated the turn down service and chocolates. :) We look forward to staying again! Read moreGenuine Expedia guest review
"Good location for all of Grand Rapids suburbs."
Staff was very professional. Always anticipating our needs. Room had an exceptional view, and was a good value.Genuine Expedia guest review
"Stay at the Pantlind side for your visit to GR"
Everyone went out of their way to be acomodating and the hotel is lovely! Stayed on both sides and the Pantlind side is definitely where you want to be. The rooms are charming and romantic. Enjoy your trip!Genuine Hotels.com guest review
"Great service, nice location"
My family and I took a short trip to Grand Rapids to visit museums and other attractions Michigan has to offer. We were greeted warmly and given great recommendations for dinner locations. Our room was clean with a great view of the river. It was an excellent experience and we will definitely stay here again if we ever return to the Grand Rapids ar […] ea. Read moreGenuine Expedia guest review
Our standard room was spacious, with a river and city view. The bed was comfortable with good pillows. There was a nice desk and 3 chairs. The bath also was spacious with a nice, long vanity counter. The hotel is very centrally located to the museums, and exhibition centers. We rarely heard noise from adjacent rooms or hall, and the hotel was very full. […] We would be very happy to stay at the Amway Grand again. Read moreGenuine Expedia guest review
Wonderful hotel with beautiful rooms. Right in the middle if downtown, walking distance to great cafes and restaurants.Genuine Expedia guest review
"Old-school charm in downtown Grand rapids"
This hotel has lots of character! The various lobbies are grand and luxurious. As noted by the gold plaque on the door of our room, Henry Kissinger stayed in the same room in 1981 - pretty cool! The room was great - very large and spacious. There was an enormous walk-in closet / changing room that was bigger than most hotel bathrooms. The shower was […] beautifully tiled with little niches for toiletries. So many quaint details in the room and hotel itself. When our five year old son walked in the room, he said "This is fancy!" That pretty much says it all. There was one big disappointment, however. Upon checking in, we were told that the hotel was currently renovating the pool. Ugh...not good. While we were allowed to use the neighboring pool facilities at the nearby hotels (supposedly easily accessible by a skywalk), we didn't go. The pool renovation was not indicated on their website and that was frustrating. There was also no fridge or microwave in the room - this would have helped us out a lot. Also, no complimentary breakfast either. We opted to eat at the breakfast buffet - total rip-off!! My son had a $4 bowl of Fruit Loops; I had a $13 buffet that included cereal, yogurt, biscuits and gravy, and pastries; my husband chose the $20 buffet that included bacon, sausage, french toast, and access to the $13. It was a huge waste of money - we should have walked to the nearby Panera and saved our cash. The rates were very reasonable. Read moreGenuine Expedia guest review
"Grand Rapid-ly Wonderful"
This gorgeous old hotel has been restored to its former glory, with great attention to detail. The new towers make it complete. The location couldn't have been better for visiting the Gerald Ford Museum and the downtown area. Our room was very clean, attractive, and spacious. Hotel dining for breakfast was excellent and dinner at Ruth's Kris Steakhouse […] on the premise, topped it off. It was an excellent value compared to it's other two sister hotels nearby. Staff were friendly and interesting at giving a brief history, if asked. Read moreGenuine Hotels.com guest review
Perfect spot to walk around downtown and visit the restaurants, brewpubs, and more. We preferred staying on the older side of the hotel because we enjoy the charming architecture, plus, our room was updated and beautiful...very large, too.Genuine Hotels.com guest review
"Beautiful hotel and nice location"
I enjoyed my stay at this hotel. The inside seems to have beautiful photo backgrounds around every corner if you're into photography. The room was very clean and well kept. Bathroom was too small though and there is no refrigerator in the room unless you 'rent' one. I was slightly distraught that I had to pay $16 a day for parking, but I guess that's […] normal in some cities downtown. It's near the river which is great for day or evening walks. This may sound silly, but I have to compliment the elevators. They are so fast and you never have to wait long for it. You'll see what I mean if you stay here. Read moreGenuine Expedia guest review
Expedia did not disclose that the hotels pool and hot tub were closed for renovation and that we would have to walk to one of the 2 sister hotels to use a pool/hot tub. The price reflected for the stay did not take into consideration that this part of the facility was not accessible. I went to the actual hotels website and found out that information. […] That was after I booked the reservations I was looking forward to using those facilities as I recently had surgery and pool/hot tub exercise is part of my rehabilitation. Read moreGenuine Expedia guest review
If you are looking for a dependable hotel in Grand Rapids, this is the one.Genuine Expedia guest review
"Nice room-lacked in service"
Overall the rooms were great. We did have to request several times for a roll-away bed, and never received it. The rooms were not ready at check-in and we missed out dinner reservation because of it.Genuine Hotels.com guest review
"Grand all the way"
We ate at Cygnus 27 for our anniversary. Great staff, great hotel, perfect for a weekend getaway, or even a night!Genuine Hotels.com guest review
"Great location, beautiful hotel, clean. No sleep."
Having stayed at the Amway Grand Plaza several years ago with our 2 small children, we were eager to stay there again when our family trip (with now 3 young children) took us through Grand Rapids. Our first stay left us in awe of the opulence and overall 'richness' of the hotel. We stayed in the new tower, high up & enjoyed the view and the slumber. […] This time was the complete opposite. Our reservation placed us in the older side of the hotel. Right next to the elevator. (Which patrons would vacate and talk loudly enough we could hear every word perfectly.) And a bachelorette(?) party in the room next to us. And people running up and down the hallways (blowing a whistle of all things). Then we were roused out of what little sleep we had by music and cheering from the 'Color Run' Race starting in the nearby park. Granted, it was 7 am, but it was a Saturday. We would've liked the option to sleep in a bit. I will say the room was well-appointed and quite clean, and as with our past visit, the staff were very helpful, friendly and professional. Sadly, although the price is lower than it was the first time we stayed, it's obviously for a reason. Still too much, considering we had better sleep & wonderful service at lesser-priced chain hotels. My suggestion if you do stay and want to rest is to make sure you're away from elevators & stairwells, try to get a room in the newer tower, and bring earplugs. Read moreGenuine Hotels.com guest review
"very nice place and staff"
I booked this last minute because of a change of plans that occurred. The staff was very friendly and helpful. I enjoyed speaking with them for awhile. My friend and I ordered room service twice, and both times, the service was impecable. Also a good location to go to the bars.Genuine Hotels.com guest review
Excxeptional accommodations! We were disappointed with dinner at Cygnus restaurant. Food was below average and overdone!Genuine Expedia guest review
Loved our stay at the Amway Grand Plaza Hotel! Choose this hotel if you're looking for Friendly staff, quality of service, prime location, lots of restaurant options, just to name a few. We'll be booking this hotel for our next visit to GR!Genuine Hotels.com guest review
The room was clean and staff were very helpful and pleasantGenuine Expedia guest review
"perfect for the wedding"
we stayed at the Amway to attend a wedding in Grand Rapids. The church was four blocks away and the reception was two blocks away. Quiet -reasonable priceGenuine Hotels.com guest review
We were so pleased with our experience at the Amway Grand. The polite, attentive hotel staff met our needs completely. We were also pleasantly surprised with the Grand Rapids downtown area, as we had never visited before. I would highly recommend staying at this hotel, and would love the opportunity to stay again in the future.Genuine Hotels.com guest review
"A very enjoyable night"
We stopped in Grand Rapids to break up a trip between Mackinac and Chicago. So glad we stayed at the Grand Plaza. It's a beautiful, historic building. And the location is perfect. We took a nice walk through the neighborhood, went to Founders Brewery, then had dinner at Cygnus 27, on the top floor of the hotel. Dinner was amazing. Our room was very […] nice, and the hotel staff were super friendly and helpful. Would definitely stay here again. Read moreGenuine Hotels.com guest review
Rooms were clean staff is friendly. Lobby is grandiose. Rooms are a bit dated. A/C was blasting through the night from the top of wall opposite bed. So when a/c was blasting it was cold, when a/c stopped it got warm.Genuine Hotels.com guest review
"Elegant and beautiful old hotel."
The hotel is beautiful, with lots of dining options in and nearby. The GP Sports bar has great food, great service and surprisingly good prices. Our room (2 queen beds) was very pretty, clean and spacious. The view, however, was dismal (rooftop, tar and pipes). There was only one tiny bar of soap in the bathroom and no bath mat, Q-tips, cotton balls, […] etc. (which was a little surprising given how nice the hotel/room was.) One of the phones did not work properly and the other did not work at all. That was a little surprising, too. Just little things that didn't really detract from our enjoyment of the hotel. We stayed in the old section and the pool is located across the lobby in the newer section, the tower. Pool and hot tub were great. Very pretty, clean and inviting (it did feel uncomfortable walking through the main lobby in our pool clothes while other guests were dressed in evening wear for events and weddings). Self parking across the street was only $16 for 24 hours. Very reasonable in my opinion. We need to return to GR in a few weeks and are considering staying at the Amway again. If the price is right - we definitely will!! Read moreGenuine Hotels.com guest review
Beautiful hotel and very close to the museum! The hilt is a short walk to the downtown nightlife!Genuine Expedia guest review
"Convenient and Comfortable"
As a pleasant staging area for a bridal shower/bachelorette weekend this was a great choice. It gave us enough room for everyone to prep and interact without feeling crowded.Genuine Expedia guest review
"Great hotel, great location"
Unfamiliar with Grand Rapids when I booked the Amway Grand Plaza, I was so excited when I saw how wonderful this classic hotel is. Great staff, great location and beautiful property. The staff were so helpful and even helped us in retrieving an item left behind after checkout.Genuine Expedia guest review
It was really nice. Perfect area. The bathroom is little small but overall it was a great stay.Genuine Hotels.com guest review
"In town for concert"
Came in for long weekend to see a concert at Van Andle Arena. Hotel was great as it was within walking distance or you could take the skywalk without having to step outside. Very old, classic feel to the hotel and was kind of neat as 6 weddings were going on Saturday night. Room was clean and cozy with nice big screen tv's Plenty of great restaurants […] and bars within walking distance. Only problem was the concert was on Sunday and it seems a lot of places close on Sunday (Grand Rapids a conservative town). All in all a great hotel in a cool little city. Read moreGenuine Expedia guest review
"Luxurious and a Great Value"
The Amway Grand is a gorgeous hotel with old-style charm and all the modern amenities. The staff were all very friendly and helpful, from the front desk to the parking garage and everything in between. The location was ideal; easy walking distance to all of downtown Grand Rapids. And the price was surprisingly affordable for this quality of a hotel. […] We will definitely stay here on our next Grand Rapids getaway. Read moreGenuine Hotels.com guest review
I was not impressed with my stay . Very expensive hotel with no extras. The only place to park cost 16.00 and that was added on top of the room fee.Not inpressed. I will not return again.Genuine Hotels.com guest review
"Not the experience I was expecting"
The first room I was put in absolutely reeked of cigarettes. Also, the Wi-Fi barely worked. The front desk quickly put me into another room - and they key was delivered to me by the bellman. The next room was clean and had a comfortable bed - but didn't have any shampoo! There were only bottles of moisturizer. Certainly not a huge deal - but not what […] I expected from a hotel of this caliber. Read moreGenuine Hotels.com guest review
Great location, nice, clean, comfortable roomsGenuine Hotels.com guest review
"Nice hotel in great location"
We had a great experience at the Amway Grand. Nicely located in Grand Rapids - walking distance to many restaurants, Van Andel Arena, etc. Very pretty hotel and cool view of the Grand River and it's bridges. Enjoyed Grand Rapids!Genuine Expedia guest review
The most elegant of all the downtown hotels.Genuine Hotels.com guest review
Overall, quite and old hotel from 1916. Nice staff. JW Marriott for a few more bucks would be a better bet.Genuine Hotels.com guest review
"Very Beautiful Hotel and Fun Area!"
Very nice place to stay and lots to do in the area. I'd recommend it to a friend.Genuine Hotels.com guest review
Friendly staff, clean rooms, best location downtown.Genuine Hotels.com guest review
"great, old-style hotel"
This hotel is a throw-back to the "old days". It is old style charm and is run with contemporary technology, etc. Good restaurants within the hotel and great location for downtown events.Genuine Hotels.com guest review
"Nice but the rooms are dated"
What a great hotel, the lobby and staff are amazing. However, the rooms need an upgrade for the price they charge for them. The bathroom's especially are in need of an update. I've stayed at both the Amway and across the street at the J.W. Marriott, and can say that I'd probably choose the J.W. from here on out for the price. The Amway has the old charm, […] but at the J.W. you feel like you're getting exactly what you paid for. The Amway simply needs an update and they can be right back up there again. Read moreGenuine Hotels.com guest review
Wished there was a refrigerator in the room.Genuine Hotels.com guest review
The Amway was a very nice hotel and the price was reasonable. The room was not extremely nice but was overall a good room. Would stay here again.Genuine Hotels.com guest review
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