While the waves of tour ship guests ebbing and flowing through the lobby may seem a negative I have always thought it part of the attraction of this constantly reliable hotel. Restaurants always great with a wide selection of local fish and seafood. And you can't top the convenient down town location . Easy walking to museum, shops and restaurants.Genuine Hotels.com guest review
"Convenient and close to downtown"
Loved the comfortable bed and quiet room. We were upgraded to a junior suite which was beautiful.Genuine Expedia guest review
"A great hotel, finally"
I've felt very let down touring around Alaska and finding accommodation dingy, in need of renovation, overpriced, and sometimes downright misleading. But I came across the captain cook and it was perfect. Clean, spacious, excellent service. Not a single thing was wrong, not once did I feel misled, ripped off or let down. Of course you want it to be […] cheaper, everyone wants that, but it's the best stay I've had in Alaska in two weeks of traveling. Read moreGenuine Hotels.com guest review
"Another Great Stay"
We have stayed at the Captain Cook numerous times and always find it to be first rate. Great staff, perfect location, and the bed is the best.Genuine Hotels.com guest review
"Better than average"
The location of the hotel was very good, for walking to eateries and the tourist area. The room was comfortable and beds were comfortable. They only provided one pillow that was too bid and stiff, so we slept without pillows. The amenities were okay. The hotel had nice shops and a good breakfast café. My big complaint was that our room came with a $20 […] food credit, but they did not tell us about it until we were checking out and by that time the café was closed. The did have a bar open, so we went and spent $18 of our food credit on a shrimp cocktail that was 6 medium sized shrimp, nothing special. Read moreGenuine Hotels.com guest review
So the stay was started out promising with the staff upgrading our room from two double beds to a jr suite because my 11 year old decided he was too old to share a bed with his sister. They said the suite didn't have a fold out bed but room to add two roll always in the living room area. We went up to our room and opened the door to the smell of stale […] cigarette smoke and not only saw old warn out carpets but a stained fold out couch. Found a bedding kit in the closet and called down to the lobby to let them know one bed was all that was needed. Unfortunatly I should of held off on the call because the bed kit didn't have any sheets and once a folded out the couch I found beer bottle tops inside of a torn mattress. My husband was irritated and I was starting to get a headache so we went to find food and let the lobby know on our way out of the situation and that two beds were required.. Got back a hour or so later to no roll always waiting for us. If it wasn't midnight at that point we would have packed up our stuff and left but it was so, I again called down to the lobby for the roll always, 20 minutes later the beds came and we were able to turn on the tv for a few minutes before bed. Oh no..the batteries in both remotes are dead Read moreGenuine Expedia guest review
"classy and clean"
In the heart of everything .Genuine Hotels.com guest review
A little pricey, but was an excellent stay. Has all the amenities and was very convenient to everything downtown.Genuine Expedia guest review
"The best we have ever stayed in."
The staff was perfect in every way. The checkin was right. The conc. went above all expecations that anyone could ever have. The 20 th floor was great(bar and resturant). I will stay there next time.Genuine Expedia guest review
This hotel is very conveniently located for tourism purposes. Personnel is friendly, cordial and very effective. Lobby and public spaces have a very attractive atmosphereGenuine Expedia guest review
"Great hotel located in downtown Anchorage."
Great hotel for our first visit to Anchorage. Friendly, helpful staff and comfortable facilities. Located within walking distance of restaurants, sight-seeing locations, Alaska Railroad terminal, etc.Genuine Expedia guest review
"I have not one thing bad to say about this hotel."
We had an awesome time at Captain Hook hotel. It has everything and is run like a very efficient business. They had top of the line beds and linens...bathrooms with granite and rain shower heads. The rooms were quiet and had upscale furniture. Everything was comfortable . The pool and steam/dry heat rooms were very relaxing and clean and well attended. […] The pool and Jacuzzi was great along with a water aerobics class. The water filled to the brim with lemons was available and refreshing. The shops on the main floor were all filled with awesome items to buy or view. One of the best hotels that I ever stayed at and it had anything you needed. Read moreGenuine Expedia guest review
I definitely recommend it to anyone staying in Anchorage. This is one of the nicest hotels in town.Genuine Hotels.com guest review
"Great location for downtown"
Staff was very helpful and friendly. Bath was too small with the tub & toilet in a small room with no fan. With the door close there was not even room to change. Sink and mirror outside the bathroom in which you had to use as a changing room. We had 4 people in a room which made it even more difficult.Genuine Hotels.com guest review
The hotel was a jewel in the center of anchorage! Valet was on point and answered any question I had about the local flare... Fitness facility was a great mix between free weights and cardio. The food and beverage side of captin cook was perfect something for all pallets old or young.. Total recommendation to any and all....Genuine Expedia guest review
Its always been great for 40 years.Genuine Hotels.com guest review
"Very nice hotel."
Clean. Desk staff excellent. I would recommend the hotel. Nicest hotel in cityGenuine Expedia guest review
Nice hotel, and location. However, not as focused on customer service.Genuine Hotels.com guest review
"Extremely Disappointed with Hotel"
We had a reservation for a junior suite at the Hotel Captain Cook in Anchorage, AK. The reason for this stay was it was the weekend of my wedding. Our stay was supposed to be three days and two nights. I was just very disappointed with the quality of the hotel room. The hotel lobby and common areas were very nice and impressing. However, you have to […] pay $15 per day for parking, even with the discount you get because you're staying at the hotel. This may not be a huge deal to some people. I completely understand that but I was still expecting for what I paid for the reservation that it would at least come with free parking. Secondly and most importantly the room quality was just not what it should have been, When we walked into the room it looked cramped and old. The separate living room, that you pay the extra money for, was just cramped and not very comfortable to be in. When we sat on the couch it was hard and felt very worn out.The carpet worn out as well. The bedroom itself was alright. The bed over took the majority of the room. It looked comfortable. I never sat or laid down in it so I am unable to say if it was a nice bed or not. It did look that way though. The view from our room was overlooking the middle building of the hotel. So, the main view was the dirty roof of said building. The location is convenient being in the middle of town and all. We canceled and went to another hotel. Read moreGenuine Hotels.com guest review
"Great downtown location. Comfortable stay."
From check in to check out the staff and facility were great. The downtown location was icing on the top.Genuine Expedia guest review
"Reliable comfort in a great location"
Efficient, helpful front desk staff who were happy to extend our check-out time to our convenience, clean room with in-room free wi-fi (not to be taken for granted), great view of the ocean, excellent location - within walking distance of the best restaurants, often quite expensive but we got a good deal. Just don't use the parking service (park on […] the road instead) - it's more expensive than the rental car. Read moreGenuine Expedia guest review
"electricity turned off parking"
the elect. was turned off without letting us know, said it would be back on at 11:00 am we had meeting s to go to so left without lights/shower returned at 2:30 to get showered and ready to go again and still no elect. had to move to a new room just to get cleaned up. went back to our room and still no elect. so we just checked out. parking really sucks […] people should be informed that its another $30 for parking on top of an already very expensive room. Read moreGenuine Expedia guest review
"Very nice hotel and great location."
Had a nice stay with family and the food was very good too.Genuine Expedia guest review
"Close to everything in walking distance"
Check in was fast parking next door was even convenient. The hotel was nice.Genuine Expedia guest review
"History, elegance and charm"
What a classy place. The Cook Hotel is one of a kind. We love it!Genuine Hotels.com guest review
"it was a great room"
We loved the room and the service but I did find a slimy bag of sliced cheese in the refridgerator.Genuine Hotels.com guest review
The room was beautifully decorated and contained furniture that was actually comfortable to sit in. A first. The bed the perfect amount of firm/soft and the climate control quiet and non-intrusive. One of the best stays I've had in a hotel and I travel extensively. The on-site restaurants were beautifully designed, the wait staff attentive but not […] intrusive, and the food first rate. The prices were also moderate and considering the quality of the food and service surprisingly low. The wine I had was generously poured and of a good quality. Read moreGenuine Expedia guest review
"Good view of the ocean."
Usually quiet area but the floor I stayed was noisy two nights in a row. Lost sleep.Genuine Expedia guest review
"Staff was the best ever!"
Overall our stay was good. The only exception was getting to the pool & hot tub. We had to enter thru 2 different entryways. And it was 2 different towers. That was extremely frustrating to us!!! The hotel staff was one if the best we ever experienced. Very courteous. Bc of the length of my hair, We needed extra shampoo & conditioner. After calling […] the front desk we had the items in less than 5 minutes. Room service was fast & courteous. Read moreGenuine Expedia guest review
We visit our children in Alaska fairly regularly. Since 1989, our first visit, we have always considered The Captain Cook to be not only the best hotel in Anchorage, but one of the most appealing, best-run hotels in the world -- and we have seen many. The property is beautifully maintained, staff are unvaryingly welcoming and helpful, restaurants and […] shops are destinations in themselves, and the rooms are distinctive, attractive and a pleasure to return to. The Cook is an experience to be savored. Read moreGenuine Hotels.com guest review
"Great hotel but not family oriented."
Again, everything about the hotel was good. My only complaint was that the pool is only open to kids for two hours at a time during inconvenient times of the day.Genuine Hotels.com guest review
Our room was on the ninth floor immediatly below a lounge. I believe they were line dancing until after midnight. Ridiculously loud. Valet parking was $30 per night. Seems steep to me.Genuine Hotels.com guest review
"Wait.... And more wait."
Got there early at 2 PM. Was told the room wasn't going to be ready until 3. Decided to have a late lunch. Came back at 3 and room still was not ready. At 430 PM! I was finally able to check into the room.Genuine Expedia guest review
Our stay was great as the hotel is convenient to the locations/events we attended during our stay. It is a very nice hotel but a bit overrated.Genuine Hotels.com guest review
The Whales Tail needs improving. The menu selection needs some upgrading and the whole wine dispenser thing is way to complicated for a one night visitor. Improve the wine selection for people who just want one glass of wine with a decent food selection.Genuine Hotels.com guest review
"Nice hotel experience."
Had a room on the 10th floor....tower 3. Liked that the window could be opened for fresh air. Fabulous view of the mountains...they looked like a painting. We had a pre-dinner glass of wine in our room each evening watching the sunset behind those mountains. Couldn't have been more pleased with our room and the restaurants/bars within the hotel. This […] hotel was our choice for our visit to experience the Iditarod Sled Dog Race. Was an excellent choice and would definitely stay there again. Read moreGenuine Expedia guest review
"Great place to stay!"
Great location, very clean, kind staff... Love being able to walk down to snow city cafe for breakfast. Beautiful view of the ocean.Genuine Hotels.com guest review
All the employees were nice and helpful and a lot of activities to do at and around the hotelGenuine Hotels.com guest review
Enjoyed our stay. Convenient location, good service, helpful and polite staff. While they reduce the parking fee in the garage next door for hotel guests, it still seems to be a fairly steep parking charge for Anchorage.Genuine Hotels.com guest review
"Nice hotel in heart of city"
We had a nice stay. Staff was very helpful and friendly. Very clean facility.Genuine Expedia guest review
Clean room comfortable bed and excellent staff! Highly recommend to anyone staying in Anchorage area!Genuine Expedia guest review
Convenient, accommodating staff, good food. My wife accidentally left her diamond ring in the room. When we returned six hours later after housekeeping had been there, the ring was left on the bathroom counter! Much different from an experience our daughter had who left her ring on the bathroom counter at a very exclusive five-star hotel; when she came […] back to the room 15 minutes after realizing that she had left it, to her dismay, found that it was gone. The 20,000+ dollar ring was never recovered. Alaskan honesty prevails, or the Capt. Cook Hotel excels in hiring and training practices. Perhaps both! Read moreGenuine Hotels.com guest review
I checked in at midnight with three large suitcase and had to drag them in by myself. I got them inside and almost to the desk before anyone offered to help. The front desk told me there should have been someone at the door. That being said everyone was nice and professional. My room was excellent but had no amenities---comb, toothbrush, shampoo. I […] was just too tired to call the desk. Read moreGenuine Expedia guest review
"New Year dinner"
Knocked one off the "bucket list", Prix fixe dinner on New Years Eve at the Crows Nest. All as expected. Dishes and pairings were great. I"ll do it again.Genuine Expedia guest review
"Room not clean"
Dirty underwear in drawer, 6 hrs to get rollaway, 4 calls to housekeeping. We stay at this hotel frequently it is the nicest hotel in anchorage. This past year we have been disappointed at each stay.Genuine Expedia guest review
"Great view, Beautiful Lobby, Why Not?"
We didn't get to check out much at the hotel outside of the lobby but it was aboslutely gorgeous and fun to loiter in for a bit. Of course we were visiting during the holidays. We had a little misunderstanding with our parking re: fees, location, etc, however the manger of the front desk staff was more than helpful in getting everything taken care of. […] If you have to use a crib they are a little on the small side and very industrial (i.e. metal). Our son is of average length at 22 months and the crib didn't give him a lot of space. The views were impeccable from our room on the 15th floor and is well located and easy to find. I wish we could have had more time to check out the restuarant as well as the pool, etc. Read moreGenuine Hotels.com guest review
"Excellent place to stay"
Nice, clean, centrally located hotel. Well trained staff. My place when visiting Anchorage.Genuine Hotels.com guest review
The room was perfect, bed was comfy, view was great. The only down side was the drain in the bathtub didn't drain very good, so t the end of your shower, you'd be standing in about 5 inches of water. Paying for parking also is a downer, but it wasn't too bad.Genuine Hotels.com guest review
Comfortable beds, great view of the mountains, walking distance from lots.Genuine Expedia guest review
"Nice hotel with a great view"
I would recommend this hotel. The staff were helpful and were willing to accommodate when I needed it. My view overlooked the ocean and my room was very nice.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )