"Reliable comfort in a great location"
Efficient, helpful front desk staff who were happy to extend our check-out time to our convenience, clean room with in-room free wi-fi (not to be taken for granted), great view of the ocean, excellent location - within walking distance of the best restaurants, often quite expensive but we got a good deal. Just don't use the parking service (park on […] the road instead) - it's more expensive than the rental car. Read moreGenuine Expedia guest review
"electricity turned off parking"
the elect. was turned off without letting us know, said it would be back on at 11:00 am we had meeting s to go to so left without lights/shower returned at 2:30 to get showered and ready to go again and still no elect. had to move to a new room just to get cleaned up. went back to our room and still no elect. so we just checked out. parking really sucks […] people should be informed that its another $30 for parking on top of an already very expensive room. Read moreGenuine Expedia guest review
"Very nice hotel and great location."
Had a nice stay with family and the food was very good too.Genuine Expedia guest review
"Close to everything in walking distance"
Check in was fast parking next door was even convenient. The hotel was nice.Genuine Expedia guest review
"History, elegance and charm"
What a classy place. The Cook Hotel is one of a kind. We love it!Genuine Hotels.com guest review
"it was a great room"
We loved the room and the service but I did find a slimy bag of sliced cheese in the refridgerator.Genuine Hotels.com guest review
The room was beautifully decorated and contained furniture that was actually comfortable to sit in. A first. The bed the perfect amount of firm/soft and the climate control quiet and non-intrusive. One of the best stays I've had in a hotel and I travel extensively. The on-site restaurants were beautifully designed, the wait staff attentive but not […] intrusive, and the food first rate. The prices were also moderate and considering the quality of the food and service surprisingly low. The wine I had was generously poured and of a good quality. Read moreGenuine Expedia guest review
"Good view of the ocean."
Usually quiet area but the floor I stayed was noisy two nights in a row. Lost sleep.Genuine Expedia guest review
"Staff was the best ever!"
Overall our stay was good. The only exception was getting to the pool & hot tub. We had to enter thru 2 different entryways. And it was 2 different towers. That was extremely frustrating to us!!! The hotel staff was one if the best we ever experienced. Very courteous. Bc of the length of my hair, We needed extra shampoo & conditioner. After calling […] the front desk we had the items in less than 5 minutes. Room service was fast & courteous. Read moreGenuine Expedia guest review
We visit our children in Alaska fairly regularly. Since 1989, our first visit, we have always considered The Captain Cook to be not only the best hotel in Anchorage, but one of the most appealing, best-run hotels in the world -- and we have seen many. The property is beautifully maintained, staff are unvaryingly welcoming and helpful, restaurants and […] shops are destinations in themselves, and the rooms are distinctive, attractive and a pleasure to return to. The Cook is an experience to be savored. Read moreGenuine Hotels.com guest review
"Great hotel but not family oriented."
Again, everything about the hotel was good. My only complaint was that the pool is only open to kids for two hours at a time during inconvenient times of the day.Genuine Hotels.com guest review
Our room was on the ninth floor immediatly below a lounge. I believe they were line dancing until after midnight. Ridiculously loud. Valet parking was $30 per night. Seems steep to me.Genuine Hotels.com guest review
"Wait.... And more wait."
Got there early at 2 PM. Was told the room wasn't going to be ready until 3. Decided to have a late lunch. Came back at 3 and room still was not ready. At 430 PM! I was finally able to check into the room.Genuine Expedia guest review
Our stay was great as the hotel is convenient to the locations/events we attended during our stay. It is a very nice hotel but a bit overrated.Genuine Hotels.com guest review
The Whales Tail needs improving. The menu selection needs some upgrading and the whole wine dispenser thing is way to complicated for a one night visitor. Improve the wine selection for people who just want one glass of wine with a decent food selection.Genuine Hotels.com guest review
"Nice hotel experience."
Had a room on the 10th floor....tower 3. Liked that the window could be opened for fresh air. Fabulous view of the mountains...they looked like a painting. We had a pre-dinner glass of wine in our room each evening watching the sunset behind those mountains. Couldn't have been more pleased with our room and the restaurants/bars within the hotel. This […] hotel was our choice for our visit to experience the Iditarod Sled Dog Race. Was an excellent choice and would definitely stay there again. Read moreGenuine Expedia guest review
"Great place to stay!"
Great location, very clean, kind staff... Love being able to walk down to snow city cafe for breakfast. Beautiful view of the ocean.Genuine Hotels.com guest review
All the employees were nice and helpful and a lot of activities to do at and around the hotelGenuine Hotels.com guest review
Enjoyed our stay. Convenient location, good service, helpful and polite staff. While they reduce the parking fee in the garage next door for hotel guests, it still seems to be a fairly steep parking charge for Anchorage.Genuine Hotels.com guest review
"Nice hotel in heart of city"
We had a nice stay. Staff was very helpful and friendly. Very clean facility.Genuine Expedia guest review
Clean room comfortable bed and excellent staff! Highly recommend to anyone staying in Anchorage area!Genuine Expedia guest review
Convenient, accommodating staff, good food. My wife accidentally left her diamond ring in the room. When we returned six hours later after housekeeping had been there, the ring was left on the bathroom counter! Much different from an experience our daughter had who left her ring on the bathroom counter at a very exclusive five-star hotel; when she came […] back to the room 15 minutes after realizing that she had left it, to her dismay, found that it was gone. The 20,000+ dollar ring was never recovered. Alaskan honesty prevails, or the Capt. Cook Hotel excels in hiring and training practices. Perhaps both! Read moreGenuine Hotels.com guest review
I checked in at midnight with three large suitcase and had to drag them in by myself. I got them inside and almost to the desk before anyone offered to help. The front desk told me there should have been someone at the door. That being said everyone was nice and professional. My room was excellent but had no amenities---comb, toothbrush, shampoo. I […] was just too tired to call the desk. Read moreGenuine Expedia guest review
"New Year dinner"
Knocked one off the "bucket list", Prix fixe dinner on New Years Eve at the Crows Nest. All as expected. Dishes and pairings were great. I"ll do it again.Genuine Expedia guest review
"Room not clean"
Dirty underwear in drawer, 6 hrs to get rollaway, 4 calls to housekeeping. We stay at this hotel frequently it is the nicest hotel in anchorage. This past year we have been disappointed at each stay.Genuine Expedia guest review
"Great view, Beautiful Lobby, Why Not?"
We didn't get to check out much at the hotel outside of the lobby but it was aboslutely gorgeous and fun to loiter in for a bit. Of course we were visiting during the holidays. We had a little misunderstanding with our parking re: fees, location, etc, however the manger of the front desk staff was more than helpful in getting everything taken care of. […] If you have to use a crib they are a little on the small side and very industrial (i.e. metal). Our son is of average length at 22 months and the crib didn't give him a lot of space. The views were impeccable from our room on the 15th floor and is well located and easy to find. I wish we could have had more time to check out the restuarant as well as the pool, etc. Read moreGenuine Hotels.com guest review
"Excellent place to stay"
Nice, clean, centrally located hotel. Well trained staff. My place when visiting Anchorage.Genuine Hotels.com guest review
The room was perfect, bed was comfy, view was great. The only down side was the drain in the bathtub didn't drain very good, so t the end of your shower, you'd be standing in about 5 inches of water. Paying for parking also is a downer, but it wasn't too bad.Genuine Hotels.com guest review
Comfortable beds, great view of the mountains, walking distance from lots.Genuine Expedia guest review
"Nice hotel with a great view"
I would recommend this hotel. The staff were helpful and were willing to accommodate when I needed it. My view overlooked the ocean and my room was very nice.Genuine Expedia guest review
"OLD AND IN NEED OF REPAIR"
MY HUSBAND AND I WENT TO LUNCH AT ONE OF THE HOTEL RESTAURANTS AND THE WAITER/BAR STAFF WAS VERY RUDE AND DIDN'T SEAT US OR EXPLAINED ANY OF THE MENU ITEMS. MY HUSBAND ASKED ABOUT A MENU ITEM AND HER COMPLETE ANSWER WAS, EVERYTHING ON OUR MENU IS GOOD. IT DOESN'T MATTER WHAT YOU ORDER, EVERYTHING IS GOOD JUST ORDER. WHILE WE WAITED ON OUR LUNCH, TWO […] MEN CAME IN AND ASKED TO BE SEATED FOR A BURGER AND THE SAME WAITER TOLD THESE MEN THAT SHE COULDN'T SERVE THEM. THE MEN SAID THEY HAD JUST WANTED A BURGER AND SHE REPEATED HER FIRST ANSWER, NO I CANT SERVE YOU. ANCHORAGE HAS MANY HOTELS AND IF YOU DECIDE TO STAY PLEASE DONT VISIT THE CAPTAIN COOK VERY OLD AND STAFF VERY RUDE, CHOOSE ANOTHER HOTEL, PLEASE Read moreGenuine Expedia guest review
"comfort and style"
Wonderful hotel. The bathrooms are a bit small, but otherwise, the stay was very enjoyable.Genuine Hotels.com guest review
"Great Hotel for the Family or couples retreat"
Received top notch service from the moment I entered the door up until I walked out.Genuine Expedia guest review
"Great downtown hotel"
Hotel is in a great location. Close to everything downtown. Several restaurants in the hotel for convenience. They were all good restaurants. (the three I tried). Several highly rated restaurants nearby within walking distance. In fact, about everything is in walking distance, shopping, restaurants, museum and civic center. No complaints whatsoever […] . Read moreGenuine Expedia guest review
"You get what you pay for"
Hotel has nice general atmosphere. I feel that they put all of the people who book a cheap room in the same area of hotel, so beware of noisy underage neighbors who get a good deal by booking online and decide to party in their room. Also, our bathtub was totally clogged, so I ended up standing in 3 inches of water after my shower, gross. When we told […] front desk about the shower, they didn't offer any type of compensation or apology, just said they would send someone to take care of it, not helpful as we were already checking out. Read moreGenuine Hotels.com guest review
Always a great place to stay. Costly sometimes but more deals would help.Genuine Hotels.com guest review
Excellent but room lights are always dark.Genuine Hotels.com guest review
"Nice hotel next to the water"
Amazing view from my Room ás well as the elegant crows nest restaurantGenuine Expedia guest review
This is a very nice hotel. At first I was disappointed that the room I had received was only on the 4th floor and had a window looking straight into a huge air conditioner or something and had no view. I asked the a lady at the front desk about getting a different room and after some looking around was able to find me a room later that night at almost […] the top of the tower with an amazing view. She was very nice and helpful. The food and the customer service in the restaurants were very good also. Will be staying here next time I am in town. Read moreGenuine Hotels.com guest review
"Best of the Anchorage bunch"
It's a very reliable stay. Restaurants are 4/5, Spa is 3/5 (but at least they have one), rooms are small but comfortably furnished. Desks and chairs not well suited to work, lighting and electric outlets no better than average. Strong staff, probably their best feature.Genuine Hotels.com guest review
"The customer is considered first in all realms."
All positive. Very considerate and attentive staff.Genuine Expedia guest review
"Four star hotel"
great stay, staff was helpful. The hotel was clean. My only gripe is the parking garage is thirty dollars a night discounted to twenty for staying at the hotel. Fees add up fast.Genuine Expedia guest review
Thoroughly enjoyable weekend trip to the Captain Cook. Dinner at the Crows Nest was excellent and the ambiance was amazing. Breakfast at the Cafe was okay, mine was a bit rich but my mates was delicious. Loved the shops and the Whales Tail for football (would have been better if we could have heard the game as well). The room was delightful but the […] bathroom was just plain awful. Too small, too much shower head for that small of a tub. I ended up flooding the bathroom on accident. And there was no vent fan for the steam. Just awkward all around. The best part of our stay, I have to say, was the staff. They were friendly, courteous and helpful no matter where I was in the hotel. I will be staying there again in January and am definitely looking forward to it. Thanks for a great stay! Laurie Hollon Read moreGenuine Expedia guest review
Overall this is my favorite Place to stay in Anchorage.My only complaint is that they serve Starbucks coffee in all the rooms instead of a local coffee roaster, which Anchorage has several.Genuine Hotels.com guest review
There is no free parking lot. Did not like it at all. I will never recommend this hotel to anybodyGenuine Hotels.com guest review
"Nice stay but....."
Everything was great except if their going to have white tubs they should use those Mr clean erasers and I couldn't believe being such the hotel the cook is they don't offer room service.Genuine Hotels.com guest review
Great place to stay...everything is in one central location. The hotel shops & amenities are very classy :-)Genuine Expedia guest review
We enjoyed our stay, the staff are great !Genuine Expedia guest review
"Wine and dine"
I liked the eating establishments good food,Genuine Expedia guest review
I guess I expected more. The batheroom had a very dirty dim Florencent light. couldn't really see anything to do your make up. The corners of the floors in the bathroom had dirt. One of the pot lights in the entry were missing the pot. If I had a different room I would have loved it. Checking in the guy was just kind of a jerk. Checking out the guy […] was very nice. Read moreGenuine Hotels.com guest review
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