"great value great service"
great value for the level of service received, very good staff who think about the details, convient for skiing, excellent ski valet and shuttle servicesGenuine Hotels.com guest review
"Very Nice Stay"
I thought the staff at the hotel were great, very friendly, very personable. The King bed was comfortable. We only had 1 issue and that was we had to call someone to fix the TV. It did not work when we turned it on. But the maintenance staff corrected the problem; and it was fine after that. We did have one other minor issue, the front desk staff said […] the on-site cafe opened at 6am, but it didn't actually open until 6:30am. When you want coffee and are trying to hurry to get out in the morning, that 1/2 hour can make a difference. The room was fine, I thought the bathroom was a little small, but it worked. Although these are my personal quirks, the room was nice and we will be staying there again in a couple of weeks. Read moreGenuine Hotels.com guest review
"look out for hidden charges"
I chose this hotel for competitive price and some extras like free shuttle,valet & internet only to find out that at the end of the stay there is a charge of $20+tax per day to cover those "free" extras. Plus we were over charged every time we ate in one of those restaurants (they had to correct every check - it was exhausting).Genuine Expedia guest review
They mixed up the date, and had me staying the next night, but after I brought up my email from hotels.com, they straightened it out. I wish the room had a refrigerator, but that's my only complaint. My 2nd year staying here. I'd stay again.Genuine Hotels.com guest review
Check in: We booked a King Room through Expedia, no problems. Upon arrival the employee told us Expedia booked us a Queen Room, I told her we booked a King and she said it didn't matter because she had no King rooms available. After I pulled up the hotel confirmation on my phone she had to go talk to her manager and magically a King room was available! […] They were trying to pull a fast one on us because we didn't book directly through the hotel (which was $100 more a night). Spa: You have to walk through a dungeon in the basement to get to the "spa", we tried to book two massages and they were all booked. Restaurant: The food was gross, drinks were poorly made! We ordered a pretzel appetizer in the bar and what came out was two blobs of dough (literally!) that were uncooked! Room: Cute cabin decor but old, tiny, and dirty. Bed was hard. Shower was an old tub with disgusting shower curtains that were missing hooks. Valet: Nice but since its the only option for parking it took forever to get your car! Location: Not walkable to the slops and town. You had to wait for a charter bus that was always full. I would not go back to this hotel. Read moreGenuine Expedia guest review
"great hotel for ski vacation"
we had a great time at keystone skiing and keystone lodge & spa was just fine for our purpose. our room was up-to-date, clean and with great views. housekeeping was timely. there is recycling on site in hotel and in room. wi-fi in room was reliable. staff were nice and helpful. free bus stop is right outside the entrance that takes you to most places […] you need to go around keystone. please note: read the small print on your receipt. there is an extra 20 dollar per night resort fee that is not included in the price you pay on hotels.com. moreover, you need a special hotel voucher to use the ice rink for free - get it before you hit the rink. we liked our stay there and will return next season. Read moreGenuine Hotels.com guest review
"close to great skiing"
The staff was great, especially valet staff! The lodge has everything you need right on site. Skiing is about 5 minutes to Keystone gondola and 20 minutes to Breckenridge either by scenic route (7 3/4 miles) or by freeway. The staff always had a good recommendation for great food close. The spa was an inviting place to end your day after a long day […] of skiing! We thoroughly enjoyed our stay and will go back again! Read moreGenuine Hotels.com guest review
"Keystone Lodge & Spa is a must stay"
I was extremely satisfied at the Lodge. Everyone who worked at the Lodge were super nice and friendly. They gave good reviews and helped us plan our daily activities. They were always around for help no matter what time it was at. Our room was immaculate, we did not expect it too look what it looked like. The bathrooms were nice and clean. The room […] had the best views. And the spa was extremely relaxing after a long day of skiing on the mountain. Keystone resort was perfect. The employees made the trip even better. The mountain was great. GO THERE!!!!! I can not wait to go back!!!!!!!! (do not book an early morning flight home, the shuttles to get to the airport do not start until 5/530) Read moreGenuine Hotels.com guest review
Wish we could have stayed longer! This is our 2nd time staying here, and we just love the location and convenience of this place for our skiing. Having a shuttle that takes us to the lifts is so nice! I can't say anything bad about this resort, and plan on staying here again in the future.Genuine Hotels.com guest review
"Very Helpful Staff"
The staff were great at answering all of our questions and were very friendly. Highly recommend them.Genuine Hotels.com guest review
"Nice place, Standard hotel, shuttle to lifts"
Rooms were pretty standard but clean. Heated pool and outdoor hot tub. Didn't utilize spa services. Had a couple places to eat breakfast onsite ($15 buffet) and a steakhouse which I didn't try. Main downside was having to take a shuttle to the lifts as opposed to being able to walk to them from the resort / condos, but it's a short 1-mile ride so not […] a big deal. If you want to be closer I the action get a room at the resort by river run lift. Read moreGenuine Hotels.com guest review
I walked in a bit nervous from the other reviews I have read. They are all wrong! Absolutely fabulous time! My husband and I celebrated our anniversary (late) and NYE at the resort. The facilities have a "lodge" feel to them, which is perfect you are in Keystone! So if you are looking for stark white main stream don't bother. Anyhow, concierge was very […] helpful and we had a surprise of chocolate covered strawberry's and champagne in the room when we returned from dinner. Which was also fantastic! They fit us in at last minute at the restaurant on site, which again I highly recommend. One of the most romantic and lovely weekends I have had and I thank the Keystone Lodge for helping make it wonderful. Read moreGenuine Expedia guest review
It was one of the best experience .very friendly staff and very helpful.close to activity areaGenuine Expedia guest review
"Wonderful hotel near ice skating"
Great shuttle service to and from the mountain (such a wonderful amenity!!); Ice skating right outside the hotel door; Super nice/friendly hotel staff; Fantastic valet service; Super comfortable bed; Great lounge/bar area Only down side was the walls were somewhat thin - we could hear our neighbors at timesGenuine Expedia guest review
"Had a super vacation!"
Great room, great location on the lakeside village. The staff was super friendly and helpful with our every question. The room was comfortable and clean with several extras (coffee, tea, toiletries, cookies, chocolates, pillows). We loved the hot tubs, spa and pool.Genuine Expedia guest review
I was impressed with the Lodge. The room was nice and large and well cleaned. Most ski lodges that I have stayed before seem to have a musty smell from being damp and I did not notice that here. The transportation to river run was excellent. NeVer had to wait more than 5 minutes. I also enjoyed the heated pool, hot tubs and the steam room. The exercise […] room was also well equipped. We had breakfast at the lodge one morning. $15 for the buffet. Service was pretty poor and they seemed to have trouble keeping the buffet stocked. Otherwise was impressed with he Lodge Read moreGenuine Hotels.com guest review
"Lovely white Christmas for the family!"
Great staff, very helpful. We dealt mostly with Angela at the front desk, Larry at breakfast and the very best Marcel and Tom at valet in very cold conditions. Great variety of activities close by with friendly people. Cannot wait to go back .Genuine Expedia guest review
"Nice Hotel! Staff made things right."
We really enjoyed our stay at the Keystone Resort and Spa. We arrived on New Year's Day and many of the rooms were trashed by guests who partied hard the night before. As a result we had to wait for about 1.5 hours before we could check into our room. After a long day on the slopes it was a little frustrating to have to wait that long, especially with […] two young kids. But, the staff was very professional and made it up to us by covering the resort fee and a good portion of our dinner that night. After getting into our room, it was very clean and we really liked the spacious rooms and many amenities. Overall, we were very impressed with the hotel and the staff. Read moreGenuine Expedia guest review
What an amazing place! Beauty in the surroundings, lots to do - skating, hockey rink, heated outdoor swimming pool, spa! Restaurants, bars - all on property! Staff was so helpful. Nearby bars and just over the "hill" from Breckinridge. Free shuttles everywhere! Spa was so great!!! Highly reccomend!! Great for the value!Genuine Hotels.com guest review
The hotel staff was able to quickly accommodate us by adding a second room during a very busy weekend. Both rooms were clean, fantastic view and quiet. While we had a room full of kids next door to us - we never heard a sound.Genuine Expedia guest review
"THE Place to Stay in Keystone!"
This hotel is the ONLY place to stay in Keystone! It overlooks beautiful Keystone Lake...where there's festive (and magically-lit) ice skating in the winter and wonderful splashy boat-fun in the summer! The views are breathtaking, and the food (at Edgewater) is quite good. (My only suggestion there is that they add more gluten-free options to the menu...) […] The best thing about this hotel is the service. They really do aim to please, and they will go out of their way to make clients happy. Also, there's always something VERY special happening around the lake. At xmas, there are ice sculptures to enjoy, and a chocolate train/village in the lodge lobby! Finally, skiing is VERY convenient from the lodge via shuttle. We suggest going to Mountain House instead of River Run. It's closer, less crowded, and there are connections to most of the runs from there. Enjoy! Read moreGenuine Expedia guest review
Went up for a weekend of skiing. The resort was nice but a little on the spendy side for everything. For how much we paid they should have at least had continental breakfast.Genuine Hotels.com guest review
"Great Location and great service"
We really enjoyed the hotel. Everyone in the hotel was friendly and helpful. It was close to the slopes, just a short shuttle ride to the gondola. The restaurants in the hotel were good. We had breakfast everyday in Edgewater cafe and dinner was good in the Bighorn,Genuine Hotels.com guest review
We loved our stay! The rooms were clean and beautiful and the customer service was excellent. Loved the pool and indoor and outdoor hot tub after a long day of skiing. The restaurants in the hotel were not great service or quality but it was very convenient to get to. I would stay here again!Genuine Hotels.com guest review
"Great Staff! Great Stay!"
Wonderful stay at Keystone Lodge. Have skied all over, and are always on a budget. This hotel is perfect! Free shuttle (or bus) to the quick drive to the gondola. Everyone was so pleasant and helpful.Genuine Expedia guest review
"Fantastic place with nice views"
Nice, clean hotel with quick access to incredible ice rink - rent the hockey sticks!Genuine Expedia guest review
"Keystone Lodge & Spa"
The place was nice, but many expectations were higher. The staff was excellent. My biggest complaint was the noise, there was this constant sound like a train in the distance. I couldn't sleep well. The temperature control in the room was poor also. And, since the humidity is so low, I would rcommend they intall humidifiers.Genuine Expedia guest review
"It was nice but still OK"
The hotel itself was dated and less luxurious than I expected. The rooms were nice, the beds were the best! Pillow top mattress and feather comforters. The free valet was nice. All in all, it was a nice stay but I expected the hotel to be little more grand. The room service was fairly quick but the food itself disappointing. Very small portions and […] very expensive. The breakfast room service was much better! Bigger portions and less expensive than a dinner. I think my only real issue was that the pictures online make it look nicer than it is. Also, a pesky alarm siren was going on throughout the hotel... they eventually got that fixed. Read moreGenuine Hotels.com guest review
We went up for our anniversary and had a great time. Hotel was a little ways from Keystone mountain but the hotel offered shuttles every 15 mins or so. Room had an amazing view and was very clean. The staff was very nice and friendly. Only thing was you couldn't bring your own alcohol to the pool/hot tub which was a little annoying but otherwise was […] a great place to stay! Read moreGenuine Hotels.com guest review
"Nice relaxing place to stay"
Nice clean and comfortable place to stay. Right next to ice skating rink.Genuine Hotels.com guest review
We were there for two days. We had never been skiing in Colorado and the staff was very helpful getting us hooked up for equipment and lessons as well as transporting us to where we needed to be. The hotel restaurants were nice and had good food and drinks.Genuine Expedia guest review
Keystone was a wonderful romantic getaway! We enjoyed amazing food at the Bighorn Steakhouse in the resort. It was easy to take a free shuttle to the nearby resorts, ski areas, local pubs, and the River Run Village. They weren't joking about every room having gorgeous mountain views. We woke up to postcard scenery with snow covered mountains, trees, […] and log cabins in the distance. We enjoyed having hot cocoa by the giant fireplace in the lounge and mingling with the friendly locals and guests. Keystone is an excellent resort for everyone-novices and experts alike! Read moreGenuine Hotels.com guest review
The staff was all very helpful, from valet to the spa staff. The rooms were clean, but our particular room was very loud. We were next to something (maybe the elevator) that made noise all night. We would probably stay there again provided we aren't close to the elevator.Genuine Hotels.com guest review
"Ski weekend at keystone and Breck"
Booked a 2 night stay and really enjoyed the resort. Room was spacious and clean, and a comfortable bed. Hotel staff was very friendly and helpful. Will definitely stay here again!Genuine Expedia guest review
awesome hotel!Genuine Hotels.com guest review
"Peaceful and enjoyable"
We had a great weekend! The staff was the best. We mentioned we were celebrating our 25 year anniversary and they sent us champagne and chocolate covered strawberries! It was a great surprise! We never really left the hotel because everything you need is there. We loved the spa! Outdoor pool was kept at the right temp. The steam room was at the right […] temp. We would say the best part of our stay was the staff, always professional and friendly. Read moreGenuine Expedia guest review
Booked at the lodge in a loft room due to uniqueness of the room and it was incredible for our romantic getaway to the mountains. Had a couples massage the next day at the spa and it was amazing! Such wonderful facilities and massage therapists. Ideal relaxing weekend! Staff is helpful and amazing!Genuine Expedia guest review
This hotel is amazing I would go there every weekend if I couldGenuine Hotels.com guest review
Loved our stay at Keystone Lodge! The staff was wonderful, the veiw out of our balcony was incredible. We could have been in Switzerland or any where else in the world.Genuine Hotels.com guest review
"Nice weekend getaway!"
I really enjoyed my over nighter at this hotel. The pool and hot tubs were great! Valet parking was a snap and the staff was excellent. I thought the restaurant was good taste wise, but pretty pricey. The room we had was a loft and although nice, the winding staircase up to the bed turned out to be a little bit of a hassle. Its a bit older but it still […] feels modern enough. I had a wonderful time! Read moreGenuine Expedia guest review
"Nice hotel that splits the difference"
I stayed 8/15-18 2013. The Keystone Lodge was a nice location for my stay, in Keystone but with easy driving distance to Dillon and Silverthorne. The room was tidy, the bed comfortable, room was well stocked with: towels, coffee, tea, nice soaps and had a balcony looking out on the mountain and the pool. The staff were friendly and helpful, definitely […] bring tip money for the complimentary valet (I was glad I'd seen in the notes about valet only free parking), the valets were really great about keeping my car close when I requested it due to my schedule. I ordered a veggie omelet breakfast for in room dining with a carafe of coffee, they didn't bring any cream or ketchup with the meal which I found odd, but otherwise it was a tasty and very filling breakfast. I'd stay here again but request a room a little farther from the pool. Read moreGenuine Expedia guest review
"Nice hotel but a bit dated."
Hotel staff was very helpful and accommodating. The Hotel itself is a bit dated but the room was nice and comfortable. The only issue is there is one bank of elevators and if you are not careful you will get a room that feels like it is miles from the elevator as you wind down several hallways.Genuine Expedia guest review
"Treated like very important and welcome guests..."
From the moment we arrived...we were treated like we were their Friends! For our 20th anniversary...they sent room service of chocolate dipped strawberries and champagne. The spa was superb and rich with comfort. We will be coming back to Keystone Lodge and Spa as soon as we can. Thank you Hotels.com for giving us this opportunity with your trip advise. […] We loved every moment at Keystone....Lisa and Manny Read moreGenuine Hotels.com guest review
"Keystone Resort & Spa"
We had a wonderful weekend. The staff is friendly and the lake is beautiful.Genuine Expedia guest review
We had a great time...stayed in a loft suite that was super sweet..staff was awesome and friendly. Cant wait to go back..Genuine Hotels.com guest review
"Hotel near lifts in Keystone."
The staff and service was excellent. However, Keystone is a pretty boring summer destination as opposed to Breck or Vail. The room and facilities are a bit dated but would be a great place to stay if you were skiing. Keystone does offer door to door service via their buses which is great. The problem is there is just not much to do.Genuine Expedia guest review
"MAGNIFICENT MOUNTAIN GET AWAY!"
We used to go to the Keystone Lodge years ago and haven't been up there for a while. I was pleasantly surprised to see that they had the same wonderful facilities they have always had. The rooms have been redecorated and the views are spectacular. The pool and spa areas are so relaxing and the staff was pleasant in every way. I'll go up again-one night […] in the mountains with a day on either side made it feel like a real vacation, and it's only an hours drive from Denver! Read moreGenuine Hotels.com guest review
Great views great location.Genuine Hotels.com guest review
"Resort not worth the price"
The hotel was very dated. The buildings need significant repairs. No air conditioning in the rooms. The furniture in the rooms are dated and need replacing. Limited restaurants on the property. Not worth the price.Genuine Hotels.com guest review
"Great hotel with view of the mountains."
Paige front desk was exceptional and helped us out tremendously. The first room we had was very noisy and not where we wanted to spend two days. We were there to get some rest from the kids. I went to ask Paige about a more quiet room and we discussed some options. I chose to upgrade and Paige was very polite and professional during the entire conversation. […] I saw her later that evening and share how happy we were with our new accommodations. Our trip and experience was awesome because of her customer service. I have stayed at this hotel several time over the years for conferences. The only thing I would recommend is having a small refridgerator in the room to keep water, drinks and snacks cool. We will return for another stay down the road. Read moreGenuine Expedia guest review
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