"Nice Hotel and the Valet is terrific."
WE had a 2 hour power outage during the stay and the hotel management did not even make an attempt to notify the guests or make any complimentary offerings. When questioned it was a pretty much "Suck it up" response. After the power outage only one lift was operational. What surprised me is the fact that this is a resort and there is no back up generator. […] The toiletries in the bathroom were never replenished during our 3 nights there and we ran out pretty much the first day. The restaurants are awesome and the service level there is awesome. I loved the Deli for breakfast and is really staffed with very nice friendly people. Read moreGenuine Expedia guest review
"Great Vacation experience"
Really enjoyed our stay in the hotel. The shuttle to the ski sites was very useful, the restaurants are really nice and food great. Skating in the late was an amazing experience. The Service of all the employees made this a very special and unique vacation.Genuine Hotels.com guest review
"Cozy, comfortable hotel with a great view"
Stayed here to go skiing at Keystone and what a great hotel, quiet, cozy, comfortable with a smooth and friendly checkin. Great room with a view of the mountain, shuttle to lodge with comp overnight ski storage on-mountain, discount card for lift passes. Helpful staff, really nice spa, and the lounge was chill and relaxing with great food.Genuine Hotels.com guest review
The staff is clueless. The breakfast buffet was decent.Genuine Expedia guest review
"Great rooms, And perks"
Lobby and pulling up we though oh-uh...it's an older lobby.. Yet the rooms were terrific, large and clean with great patios. Would stay here again... Kids ski free perks, shuttle and fast pass, free skating made it that much better. Staff couldn't be friendlier.Genuine Hotels.com guest review
Great family vacation hotel staff was very helpful and friendly . Easy to hop on the shuttle to get around . Skiing was awesome.Genuine Expedia guest review
"Great place to stay in Keystone"
Enjoyed our stay at Keystone Lodge and Spa. Our room could have been cleaner and the sink didn't drain well but the beds were very comfortable. We liked the convenience of the shuttle to the resort and the complimentary ski check at Keystone. I would stay there again.Genuine Hotels.com guest review
"Excellent service with amazing view!"
This hotel was wonderful for our family of 3! Check-in was a breeze with Nini who thoroughly explained all benefits and was extremely kind to our daughter! Our room requests were honored and our view of the snowy mountain unbelievable! The hotel offers it's own transportation in addition to the city buses, so although you are not staying in the hub […] of activity near the gondola- it is a matter of minutes to be safely driven and delivered to River Run. The hotel restaurants are great; hostess at Edgewater cafe very friendly and we received wonderful service at the little bakery. They even have Starbucks right on site! Steer clear of the pizza on the lake- not worth your money. Ice skating is right on site, as is the meeting location for fun activities such as a sleigh ride in the snow. I would repeat this vacation again in a heartbeat. We travel a few times a year and I am the person who checks under the bed and in the sheets. This isn't the most luxurious place I have ever been, but that is not what it claims to be. The Lodge and Spa is a beautiful hotel with nice, updated, and clean rooms. Read moreGenuine Expedia guest review
"Clean & spacious"
Great loft room, unique! However I would have preferred the humidifier on and more water available to us given the extreme dry weather. Aside from that, great stay.Genuine Expedia guest review
"Lakeshore at keystone resort & spa"
Awesome place, we can't wait to go back! Excellent shuttle service to the slopes, the drivers were so friendly. Restaurants were very good and just a short walk away! Our condo was clean and spacious. I wish the bed was a bit more comfortable but not a big deal. Overall an amazing experience!!Genuine Hotels.com guest review
We enjoyed the shuttle (always super nice personel, available and helpful) which brought use straight to the slopes and came quicky back upon a call. The restaurants are good. The spa is really expensive but nice. The beds should have been firmer. Impossible to eat between 2 and 3pm. The daily 20 $ resort fee are justified but the hotel should disclose […] this openly upon registration ... Read moreGenuine Expedia guest review
"2nd stay - not so great"
Although the location of the hotel is good, the hotel is lacking. The hotel is showing its lack of maintenance and the lack of planning for a mountain ski resort. The halls are narrow and the elevators are even smaller. You can barely fit the luggage cart in without physically manuerving it into the elevator. You have to carry your skis separately into […] the elevator, you cannot leave the skis on the luggage cart. We had a two level suite with the bathroom being on the main level and walking down the winding stair case in the middle of the night, there are no refrigerators or small microwaves in the rooms, so there is no way to keep water cold or have a snack, Read moreGenuine Hotels.com guest review
We stayed here for Valentine's Day and had a fabulous time. The room was spacious and clean. Room service was great. Booked an appointment with the spa and was very pleased. The lounge was enjoyable as well.Genuine Hotels.com guest review
"expensive for double queen bed room"
with $200+ a night, the room has nothing... basicallyGenuine Hotels.com guest review
"great location and service, but a little dated"
Service was awesome. We got in at 4 in the morning and the front desk person was very accomodating and even upgraded our room without question when he found the hotel had been overbooked in our price level. Location is great for skiers to get to the hill easily by the bus. Only issue was the rooms were a little dated and could use some remodeling. It […] gave a sense of uncleanliness even though it was clear the rooms are kept up well. Also wouldn't have minded having room service to restock the coffee and clean up a bit each day in the condos. Overall though, we'd stay here again. Read moreGenuine Hotels.com guest review
Had a great time with my son. We both noted how dry the room was - did not find the humidifier in the cabinet until the morning we checked out. Next time we'll use it first night.Genuine Hotels.com guest review
"Great Hotel and Great Location!"
Loved this hotel! We stayed 3 nights and went skiing at Keystone. The hotel staff was super friendly and helpful. We never had to wait more than a minute or so for them to get our skis in the morning. And the shuttle was running on time the whole stay even with the 21" or so of new powder. We visited the spa and hot tubs and both sauna's all were well […] kept and accessible. The pool was not open while we were there which was disappointing but with all the snow it was expected. We sampled the hotel bar/grill as well as a little pizza place in the "village" all experiences were positive! The beds at this hotel are also exceptional best 3 nights of sleep I have had in awhile! Read moreGenuine Hotels.com guest review
"Very Comfortable Beds - and great service"
We really enjoyed our stay at The Keystone Lodge & Spa! The beds were super comfortable. The front desk and valet guys all provided great service. We'll definitely be back.Genuine Hotels.com guest review
"Nice Hotel Gracious staff"
Room comfortable. Room clean. Staff nice and courteous. Will be backGenuine Expedia guest review
"great value great service"
great value for the level of service received, very good staff who think about the details, convient for skiing, excellent ski valet and shuttle servicesGenuine Hotels.com guest review
"Very Nice Stay"
I thought the staff at the hotel were great, very friendly, very personable. The King bed was comfortable. We only had 1 issue and that was we had to call someone to fix the TV. It did not work when we turned it on. But the maintenance staff corrected the problem; and it was fine after that. We did have one other minor issue, the front desk staff said […] the on-site cafe opened at 6am, but it didn't actually open until 6:30am. When you want coffee and are trying to hurry to get out in the morning, that 1/2 hour can make a difference. The room was fine, I thought the bathroom was a little small, but it worked. Although these are my personal quirks, the room was nice and we will be staying there again in a couple of weeks. Read moreGenuine Hotels.com guest review
"look out for hidden charges"
I chose this hotel for competitive price and some extras like free shuttle,valet & internet only to find out that at the end of the stay there is a charge of $20+tax per day to cover those "free" extras. Plus we were over charged every time we ate in one of those restaurants (they had to correct every check - it was exhausting).Genuine Expedia guest review
They mixed up the date, and had me staying the next night, but after I brought up my email from hotels.com, they straightened it out. I wish the room had a refrigerator, but that's my only complaint. My 2nd year staying here. I'd stay again.Genuine Hotels.com guest review
Check in: We booked a King Room through Expedia, no problems. Upon arrival the employee told us Expedia booked us a Queen Room, I told her we booked a King and she said it didn't matter because she had no King rooms available. After I pulled up the hotel confirmation on my phone she had to go talk to her manager and magically a King room was available! […] They were trying to pull a fast one on us because we didn't book directly through the hotel (which was $100 more a night). Spa: You have to walk through a dungeon in the basement to get to the "spa", we tried to book two massages and they were all booked. Restaurant: The food was gross, drinks were poorly made! We ordered a pretzel appetizer in the bar and what came out was two blobs of dough (literally!) that were uncooked! Room: Cute cabin decor but old, tiny, and dirty. Bed was hard. Shower was an old tub with disgusting shower curtains that were missing hooks. Valet: Nice but since its the only option for parking it took forever to get your car! Location: Not walkable to the slops and town. You had to wait for a charter bus that was always full. I would not go back to this hotel. Read moreGenuine Expedia guest review
"great hotel for ski vacation"
we had a great time at keystone skiing and keystone lodge & spa was just fine for our purpose. our room was up-to-date, clean and with great views. housekeeping was timely. there is recycling on site in hotel and in room. wi-fi in room was reliable. staff were nice and helpful. free bus stop is right outside the entrance that takes you to most places […] you need to go around keystone. please note: read the small print on your receipt. there is an extra 20 dollar per night resort fee that is not included in the price you pay on hotels.com. moreover, you need a special hotel voucher to use the ice rink for free - get it before you hit the rink. we liked our stay there and will return next season. Read moreGenuine Hotels.com guest review
"close to great skiing"
The staff was great, especially valet staff! The lodge has everything you need right on site. Skiing is about 5 minutes to Keystone gondola and 20 minutes to Breckenridge either by scenic route (7 3/4 miles) or by freeway. The staff always had a good recommendation for great food close. The spa was an inviting place to end your day after a long day […] of skiing! We thoroughly enjoyed our stay and will go back again! Read moreGenuine Hotels.com guest review
"Keystone Lodge & Spa is a must stay"
I was extremely satisfied at the Lodge. Everyone who worked at the Lodge were super nice and friendly. They gave good reviews and helped us plan our daily activities. They were always around for help no matter what time it was at. Our room was immaculate, we did not expect it too look what it looked like. The bathrooms were nice and clean. The room […] had the best views. And the spa was extremely relaxing after a long day of skiing on the mountain. Keystone resort was perfect. The employees made the trip even better. The mountain was great. GO THERE!!!!! I can not wait to go back!!!!!!!! (do not book an early morning flight home, the shuttles to get to the airport do not start until 5/530) Read moreGenuine Hotels.com guest review
Wish we could have stayed longer! This is our 2nd time staying here, and we just love the location and convenience of this place for our skiing. Having a shuttle that takes us to the lifts is so nice! I can't say anything bad about this resort, and plan on staying here again in the future.Genuine Hotels.com guest review
"Very Helpful Staff"
The staff were great at answering all of our questions and were very friendly. Highly recommend them.Genuine Hotels.com guest review
"Nice place, Standard hotel, shuttle to lifts"
Rooms were pretty standard but clean. Heated pool and outdoor hot tub. Didn't utilize spa services. Had a couple places to eat breakfast onsite ($15 buffet) and a steakhouse which I didn't try. Main downside was having to take a shuttle to the lifts as opposed to being able to walk to them from the resort / condos, but it's a short 1-mile ride so not […] a big deal. If you want to be closer I the action get a room at the resort by river run lift. Read moreGenuine Hotels.com guest review
I walked in a bit nervous from the other reviews I have read. They are all wrong! Absolutely fabulous time! My husband and I celebrated our anniversary (late) and NYE at the resort. The facilities have a "lodge" feel to them, which is perfect you are in Keystone! So if you are looking for stark white main stream don't bother. Anyhow, concierge was very […] helpful and we had a surprise of chocolate covered strawberry's and champagne in the room when we returned from dinner. Which was also fantastic! They fit us in at last minute at the restaurant on site, which again I highly recommend. One of the most romantic and lovely weekends I have had and I thank the Keystone Lodge for helping make it wonderful. Read moreGenuine Expedia guest review
It was one of the best experience .very friendly staff and very helpful.close to activity areaGenuine Expedia guest review
"Wonderful hotel near ice skating"
Great shuttle service to and from the mountain (such a wonderful amenity!!); Ice skating right outside the hotel door; Super nice/friendly hotel staff; Fantastic valet service; Super comfortable bed; Great lounge/bar area Only down side was the walls were somewhat thin - we could hear our neighbors at timesGenuine Expedia guest review
"Had a super vacation!"
Great room, great location on the lakeside village. The staff was super friendly and helpful with our every question. The room was comfortable and clean with several extras (coffee, tea, toiletries, cookies, chocolates, pillows). We loved the hot tubs, spa and pool.Genuine Expedia guest review
I was impressed with the Lodge. The room was nice and large and well cleaned. Most ski lodges that I have stayed before seem to have a musty smell from being damp and I did not notice that here. The transportation to river run was excellent. NeVer had to wait more than 5 minutes. I also enjoyed the heated pool, hot tubs and the steam room. The exercise […] room was also well equipped. We had breakfast at the lodge one morning. $15 for the buffet. Service was pretty poor and they seemed to have trouble keeping the buffet stocked. Otherwise was impressed with he Lodge Read moreGenuine Hotels.com guest review
"Lovely white Christmas for the family!"
Great staff, very helpful. We dealt mostly with Angela at the front desk, Larry at breakfast and the very best Marcel and Tom at valet in very cold conditions. Great variety of activities close by with friendly people. Cannot wait to go back .Genuine Expedia guest review
"Nice Hotel! Staff made things right."
We really enjoyed our stay at the Keystone Resort and Spa. We arrived on New Year's Day and many of the rooms were trashed by guests who partied hard the night before. As a result we had to wait for about 1.5 hours before we could check into our room. After a long day on the slopes it was a little frustrating to have to wait that long, especially with […] two young kids. But, the staff was very professional and made it up to us by covering the resort fee and a good portion of our dinner that night. After getting into our room, it was very clean and we really liked the spacious rooms and many amenities. Overall, we were very impressed with the hotel and the staff. Read moreGenuine Expedia guest review
What an amazing place! Beauty in the surroundings, lots to do - skating, hockey rink, heated outdoor swimming pool, spa! Restaurants, bars - all on property! Staff was so helpful. Nearby bars and just over the "hill" from Breckinridge. Free shuttles everywhere! Spa was so great!!! Highly reccomend!! Great for the value!Genuine Hotels.com guest review
The hotel staff was able to quickly accommodate us by adding a second room during a very busy weekend. Both rooms were clean, fantastic view and quiet. While we had a room full of kids next door to us - we never heard a sound.Genuine Expedia guest review
"THE Place to Stay in Keystone!"
This hotel is the ONLY place to stay in Keystone! It overlooks beautiful Keystone Lake...where there's festive (and magically-lit) ice skating in the winter and wonderful splashy boat-fun in the summer! The views are breathtaking, and the food (at Edgewater) is quite good. (My only suggestion there is that they add more gluten-free options to the menu...) […] The best thing about this hotel is the service. They really do aim to please, and they will go out of their way to make clients happy. Also, there's always something VERY special happening around the lake. At xmas, there are ice sculptures to enjoy, and a chocolate train/village in the lodge lobby! Finally, skiing is VERY convenient from the lodge via shuttle. We suggest going to Mountain House instead of River Run. It's closer, less crowded, and there are connections to most of the runs from there. Enjoy! Read moreGenuine Expedia guest review
Went up for a weekend of skiing. The resort was nice but a little on the spendy side for everything. For how much we paid they should have at least had continental breakfast.Genuine Hotels.com guest review
"Great Location and great service"
We really enjoyed the hotel. Everyone in the hotel was friendly and helpful. It was close to the slopes, just a short shuttle ride to the gondola. The restaurants in the hotel were good. We had breakfast everyday in Edgewater cafe and dinner was good in the Bighorn,Genuine Hotels.com guest review
We loved our stay! The rooms were clean and beautiful and the customer service was excellent. Loved the pool and indoor and outdoor hot tub after a long day of skiing. The restaurants in the hotel were not great service or quality but it was very convenient to get to. I would stay here again!Genuine Hotels.com guest review
"Great Staff! Great Stay!"
Wonderful stay at Keystone Lodge. Have skied all over, and are always on a budget. This hotel is perfect! Free shuttle (or bus) to the quick drive to the gondola. Everyone was so pleasant and helpful.Genuine Expedia guest review
"Fantastic place with nice views"
Nice, clean hotel with quick access to incredible ice rink - rent the hockey sticks!Genuine Expedia guest review
"Keystone Lodge & Spa"
The place was nice, but many expectations were higher. The staff was excellent. My biggest complaint was the noise, there was this constant sound like a train in the distance. I couldn't sleep well. The temperature control in the room was poor also. And, since the humidity is so low, I would rcommend they intall humidifiers.Genuine Expedia guest review
"It was nice but still OK"
The hotel itself was dated and less luxurious than I expected. The rooms were nice, the beds were the best! Pillow top mattress and feather comforters. The free valet was nice. All in all, it was a nice stay but I expected the hotel to be little more grand. The room service was fairly quick but the food itself disappointing. Very small portions and […] very expensive. The breakfast room service was much better! Bigger portions and less expensive than a dinner. I think my only real issue was that the pictures online make it look nicer than it is. Also, a pesky alarm siren was going on throughout the hotel... they eventually got that fixed. Read moreGenuine Hotels.com guest review
We went up for our anniversary and had a great time. Hotel was a little ways from Keystone mountain but the hotel offered shuttles every 15 mins or so. Room had an amazing view and was very clean. The staff was very nice and friendly. Only thing was you couldn't bring your own alcohol to the pool/hot tub which was a little annoying but otherwise was […] a great place to stay! Read moreGenuine Hotels.com guest review
"Nice relaxing place to stay"
Nice clean and comfortable place to stay. Right next to ice skating rink.Genuine Hotels.com guest review
We were there for two days. We had never been skiing in Colorado and the staff was very helpful getting us hooked up for equipment and lessons as well as transporting us to where we needed to be. The hotel restaurants were nice and had good food and drinks.Genuine Expedia guest review
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