"Nice Place, Convenient, Cost Effective"
I've stayed here many times and mostly it's one of the better values in Summit County. The rooms are always clean, the staff friendly and hotel itself in better than average condition, though could use a little updating here and there. If you are skiing Keystone or A-Basin, this is a prime location. If you are skiing Breckenridge, Copper or Vail, it's […] still close enough to not be annoying --- and not crush your wallet. Read moreGenuine Expedia guest review
Great place to go and relax. All the amenities and the quiet room were worth the price. If there was one bad, it would be that I didn't know you get a free lift ticket with your stay (day of check-in). Would have loved to do a few runs.Genuine Hotels.com guest review
The hotel has a good location, but is a drive to anything. Rooms were great, but spread out. Shuttle service to mountain very good. Staff friendly. Restaurant in hotel over priced versus quality. They were overbooked in our room category on arrival and didn't have a satisfactory solution. Associated "village" of stores and restaurant space was largely […] vacant space. Read moreGenuine Hotels.com guest review
great spa area with heated outdoor pool, steam room, sauna etc. One warning though, the hotel is LONG so avoid the rooms on the end if you can.Genuine Hotels.com guest review
"Great place to stay"
The overall stay of this place was great! It was close to the mountains, restaurants, local stores, etc. We loved the shuttle to and from the mountains as well as the services included in the hotel. The hotel staff was accommodating, even though we booked on a 3rd party website (usually the opposite happens). Would highly recommend this place if you […] wanted to stay by the mountains for skiing. Read moreGenuine Hotels.com guest review
"Nice convenient hotel in Keystone"
The rooms were nice with a great view and a big HD TV. The bathroom was small but worked perfectly. The rooms are well decorated and ours had a nice roomy balcony. The entry area and restaurants are nicely decorated and comfortable. The shuttle and bus service worked perfectly. The restaurant food is adequate and the service is acceptable. Valet parks […] your car in an open parking lot. The hotel also has a resonating hum 2 of 5 nights that they will give free ear plugs to cope with. We really liked the place and if they can fix the hum, it would be great. Read moreGenuine Expedia guest review
It was incredible! We were upgraded to a condo and it was amazing!!! We didn't want to leave : )Genuine Hotels.com guest review
My 19 year old son and I spent 4 days of Spring Break at Keystone Lodge. The staff of the Hotel were outstanding. They were friendly, helpful and informative. The Lodge has a private shuttle that delivers you 50 yards from the River Run Gondola. You can call them and get return service as well. The Lodge gives you free skiing on day of arrival, which […] is great because Keystone has night skiing. The restaurants in the Lodge are very good and they have free coffee in the mornings. The Lodge is a little dated, but it has been renovated and is very nice. The spa, pool and hot tub are all in good shape and well kept. If I go back to Keystone, I would stay at the Lodge again. Read moreGenuine Expedia guest review
"Great property, questionable room service"
The property itself was great. Rooms were updated, very clean, and nice. The rest of the hotel was very satisfactory. Very nice outdoor pool and hot tub, with fun places to visit on site. Major complaint came when we checked out of our room. We had left some of our clothes in the dresser on accident and when we called management to track down my missing […] clothes they magically couldn't find the clothes. Not very professional for the room service to walk away with these clothes of ours, and management didn't do a lot to make an effort to find them. Read moreGenuine Hotels.com guest review
"Outstanding facility and service"
Booked this as a quick getaway with my two kids so we could ski at Keystone. We were a little disappointed in how far the hotel was from the lifts - as you have to wait outside for the shuttle bus to drop you off at the gondola or lifts. What made up for that was the pool and spa facility on site down the hall from our room. We ordered room service […] and the spicy rubbed chicken wings and children's chicken alfredo was outstanding! Well worth the price and convenience. I'd stay at this hotel again! Read moreGenuine Hotels.com guest review
Hotel staff not too friendly or helpful when asked for information. Spa service was great but spa registration staff was clueless. Elevator broke down several times. Electricity went out (not hotel's fault) but hotel was not prepared for such an event and it should be.Genuine Hotels.com guest review
"Nice hotel near skiing"
Room was on the small side. Through Expedia we booked king size bed but when we checked in there were no king room available so got 2 full beds instead. Staff very nice and helpful. Spa has pool, hot tube, steam room and sauna which were awesome.Genuine Expedia guest review
Great place. They provide lots of extra perks, but we found about some too late for our short stay. Be sure to ask!Genuine Hotels.com guest review
"Very nice place to stay in Keystone"
My son and I stayed here during a long weekend ski trip. Everything was just right. The Lodge is near a nice lake and is in a nice setting, but requires a shuttle to the lifts. But that was not an issue because they provide complimentary shuttles (Chevy Suburban) all day long, and the wait was usually 10 minutes or less. Room was very clean and comfortable, […] and the bathroom was very nice with granite counters, nice fixtures, etc. Wouldn't hesitate to stay there again. Read moreGenuine Expedia guest review
"Nice Hotel and the Valet is terrific."
WE had a 2 hour power outage during the stay and the hotel management did not even make an attempt to notify the guests or make any complimentary offerings. When questioned it was a pretty much "Suck it up" response. After the power outage only one lift was operational. What surprised me is the fact that this is a resort and there is no back up generator. […] The toiletries in the bathroom were never replenished during our 3 nights there and we ran out pretty much the first day. The restaurants are awesome and the service level there is awesome. I loved the Deli for breakfast and is really staffed with very nice friendly people. Read moreGenuine Expedia guest review
"Great Vacation experience"
Really enjoyed our stay in the hotel. The shuttle to the ski sites was very useful, the restaurants are really nice and food great. Skating in the late was an amazing experience. The Service of all the employees made this a very special and unique vacation.Genuine Hotels.com guest review
"Cozy, comfortable hotel with a great view"
Stayed here to go skiing at Keystone and what a great hotel, quiet, cozy, comfortable with a smooth and friendly checkin. Great room with a view of the mountain, shuttle to lodge with comp overnight ski storage on-mountain, discount card for lift passes. Helpful staff, really nice spa, and the lounge was chill and relaxing with great food.Genuine Hotels.com guest review
The staff is clueless. The breakfast buffet was decent.Genuine Expedia guest review
"Great rooms, And perks"
Lobby and pulling up we though oh-uh...it's an older lobby.. Yet the rooms were terrific, large and clean with great patios. Would stay here again... Kids ski free perks, shuttle and fast pass, free skating made it that much better. Staff couldn't be friendlier.Genuine Hotels.com guest review
Great family vacation hotel staff was very helpful and friendly . Easy to hop on the shuttle to get around . Skiing was awesome.Genuine Expedia guest review
"Great place to stay in Keystone"
Enjoyed our stay at Keystone Lodge and Spa. Our room could have been cleaner and the sink didn't drain well but the beds were very comfortable. We liked the convenience of the shuttle to the resort and the complimentary ski check at Keystone. I would stay there again.Genuine Hotels.com guest review
"Excellent service with amazing view!"
This hotel was wonderful for our family of 3! Check-in was a breeze with Nini who thoroughly explained all benefits and was extremely kind to our daughter! Our room requests were honored and our view of the snowy mountain unbelievable! The hotel offers it's own transportation in addition to the city buses, so although you are not staying in the hub […] of activity near the gondola- it is a matter of minutes to be safely driven and delivered to River Run. The hotel restaurants are great; hostess at Edgewater cafe very friendly and we received wonderful service at the little bakery. They even have Starbucks right on site! Steer clear of the pizza on the lake- not worth your money. Ice skating is right on site, as is the meeting location for fun activities such as a sleigh ride in the snow. I would repeat this vacation again in a heartbeat. We travel a few times a year and I am the person who checks under the bed and in the sheets. This isn't the most luxurious place I have ever been, but that is not what it claims to be. The Lodge and Spa is a beautiful hotel with nice, updated, and clean rooms. Read moreGenuine Expedia guest review
"Clean & spacious"
Great loft room, unique! However I would have preferred the humidifier on and more water available to us given the extreme dry weather. Aside from that, great stay.Genuine Expedia guest review
"Lakeshore at keystone resort & spa"
Awesome place, we can't wait to go back! Excellent shuttle service to the slopes, the drivers were so friendly. Restaurants were very good and just a short walk away! Our condo was clean and spacious. I wish the bed was a bit more comfortable but not a big deal. Overall an amazing experience!!Genuine Hotels.com guest review
We enjoyed the shuttle (always super nice personel, available and helpful) which brought use straight to the slopes and came quicky back upon a call. The restaurants are good. The spa is really expensive but nice. The beds should have been firmer. Impossible to eat between 2 and 3pm. The daily 20 $ resort fee are justified but the hotel should disclose […] this openly upon registration ... Read moreGenuine Expedia guest review
"2nd stay - not so great"
Although the location of the hotel is good, the hotel is lacking. The hotel is showing its lack of maintenance and the lack of planning for a mountain ski resort. The halls are narrow and the elevators are even smaller. You can barely fit the luggage cart in without physically manuerving it into the elevator. You have to carry your skis separately into […] the elevator, you cannot leave the skis on the luggage cart. We had a two level suite with the bathroom being on the main level and walking down the winding stair case in the middle of the night, there are no refrigerators or small microwaves in the rooms, so there is no way to keep water cold or have a snack, Read moreGenuine Hotels.com guest review
We stayed here for Valentine's Day and had a fabulous time. The room was spacious and clean. Room service was great. Booked an appointment with the spa and was very pleased. The lounge was enjoyable as well.Genuine Hotels.com guest review
"expensive for double queen bed room"
with $200+ a night, the room has nothing... basicallyGenuine Hotels.com guest review
"great location and service, but a little dated"
Service was awesome. We got in at 4 in the morning and the front desk person was very accomodating and even upgraded our room without question when he found the hotel had been overbooked in our price level. Location is great for skiers to get to the hill easily by the bus. Only issue was the rooms were a little dated and could use some remodeling. It […] gave a sense of uncleanliness even though it was clear the rooms are kept up well. Also wouldn't have minded having room service to restock the coffee and clean up a bit each day in the condos. Overall though, we'd stay here again. Read moreGenuine Hotels.com guest review
Had a great time with my son. We both noted how dry the room was - did not find the humidifier in the cabinet until the morning we checked out. Next time we'll use it first night.Genuine Hotels.com guest review
"Great Hotel and Great Location!"
Loved this hotel! We stayed 3 nights and went skiing at Keystone. The hotel staff was super friendly and helpful. We never had to wait more than a minute or so for them to get our skis in the morning. And the shuttle was running on time the whole stay even with the 21" or so of new powder. We visited the spa and hot tubs and both sauna's all were well […] kept and accessible. The pool was not open while we were there which was disappointing but with all the snow it was expected. We sampled the hotel bar/grill as well as a little pizza place in the "village" all experiences were positive! The beds at this hotel are also exceptional best 3 nights of sleep I have had in awhile! Read moreGenuine Hotels.com guest review
"Very Comfortable Beds - and great service"
We really enjoyed our stay at The Keystone Lodge & Spa! The beds were super comfortable. The front desk and valet guys all provided great service. We'll definitely be back.Genuine Hotels.com guest review
"Nice Hotel Gracious staff"
Room comfortable. Room clean. Staff nice and courteous. Will be backGenuine Expedia guest review
"great value great service"
great value for the level of service received, very good staff who think about the details, convient for skiing, excellent ski valet and shuttle servicesGenuine Hotels.com guest review
"Very Nice Stay"
I thought the staff at the hotel were great, very friendly, very personable. The King bed was comfortable. We only had 1 issue and that was we had to call someone to fix the TV. It did not work when we turned it on. But the maintenance staff corrected the problem; and it was fine after that. We did have one other minor issue, the front desk staff said […] the on-site cafe opened at 6am, but it didn't actually open until 6:30am. When you want coffee and are trying to hurry to get out in the morning, that 1/2 hour can make a difference. The room was fine, I thought the bathroom was a little small, but it worked. Although these are my personal quirks, the room was nice and we will be staying there again in a couple of weeks. Read moreGenuine Hotels.com guest review
"look out for hidden charges"
I chose this hotel for competitive price and some extras like free shuttle,valet & internet only to find out that at the end of the stay there is a charge of $20+tax per day to cover those "free" extras. Plus we were over charged every time we ate in one of those restaurants (they had to correct every check - it was exhausting).Genuine Expedia guest review
They mixed up the date, and had me staying the next night, but after I brought up my email from hotels.com, they straightened it out. I wish the room had a refrigerator, but that's my only complaint. My 2nd year staying here. I'd stay again.Genuine Hotels.com guest review
Check in: We booked a King Room through Expedia, no problems. Upon arrival the employee told us Expedia booked us a Queen Room, I told her we booked a King and she said it didn't matter because she had no King rooms available. After I pulled up the hotel confirmation on my phone she had to go talk to her manager and magically a King room was available! […] They were trying to pull a fast one on us because we didn't book directly through the hotel (which was $100 more a night). Spa: You have to walk through a dungeon in the basement to get to the "spa", we tried to book two massages and they were all booked. Restaurant: The food was gross, drinks were poorly made! We ordered a pretzel appetizer in the bar and what came out was two blobs of dough (literally!) that were uncooked! Room: Cute cabin decor but old, tiny, and dirty. Bed was hard. Shower was an old tub with disgusting shower curtains that were missing hooks. Valet: Nice but since its the only option for parking it took forever to get your car! Location: Not walkable to the slops and town. You had to wait for a charter bus that was always full. I would not go back to this hotel. Read moreGenuine Expedia guest review
"great hotel for ski vacation"
we had a great time at keystone skiing and keystone lodge & spa was just fine for our purpose. our room was up-to-date, clean and with great views. housekeeping was timely. there is recycling on site in hotel and in room. wi-fi in room was reliable. staff were nice and helpful. free bus stop is right outside the entrance that takes you to most places […] you need to go around keystone. please note: read the small print on your receipt. there is an extra 20 dollar per night resort fee that is not included in the price you pay on hotels.com. moreover, you need a special hotel voucher to use the ice rink for free - get it before you hit the rink. we liked our stay there and will return next season. Read moreGenuine Hotels.com guest review
"close to great skiing"
The staff was great, especially valet staff! The lodge has everything you need right on site. Skiing is about 5 minutes to Keystone gondola and 20 minutes to Breckenridge either by scenic route (7 3/4 miles) or by freeway. The staff always had a good recommendation for great food close. The spa was an inviting place to end your day after a long day […] of skiing! We thoroughly enjoyed our stay and will go back again! Read moreGenuine Hotels.com guest review
"Keystone Lodge & Spa is a must stay"
I was extremely satisfied at the Lodge. Everyone who worked at the Lodge were super nice and friendly. They gave good reviews and helped us plan our daily activities. They were always around for help no matter what time it was at. Our room was immaculate, we did not expect it too look what it looked like. The bathrooms were nice and clean. The room […] had the best views. And the spa was extremely relaxing after a long day of skiing on the mountain. Keystone resort was perfect. The employees made the trip even better. The mountain was great. GO THERE!!!!! I can not wait to go back!!!!!!!! (do not book an early morning flight home, the shuttles to get to the airport do not start until 5/530) Read moreGenuine Hotels.com guest review
Wish we could have stayed longer! This is our 2nd time staying here, and we just love the location and convenience of this place for our skiing. Having a shuttle that takes us to the lifts is so nice! I can't say anything bad about this resort, and plan on staying here again in the future.Genuine Hotels.com guest review
"Very Helpful Staff"
The staff were great at answering all of our questions and were very friendly. Highly recommend them.Genuine Hotels.com guest review
"Nice place, Standard hotel, shuttle to lifts"
Rooms were pretty standard but clean. Heated pool and outdoor hot tub. Didn't utilize spa services. Had a couple places to eat breakfast onsite ($15 buffet) and a steakhouse which I didn't try. Main downside was having to take a shuttle to the lifts as opposed to being able to walk to them from the resort / condos, but it's a short 1-mile ride so not […] a big deal. If you want to be closer I the action get a room at the resort by river run lift. Read moreGenuine Hotels.com guest review
I walked in a bit nervous from the other reviews I have read. They are all wrong! Absolutely fabulous time! My husband and I celebrated our anniversary (late) and NYE at the resort. The facilities have a "lodge" feel to them, which is perfect you are in Keystone! So if you are looking for stark white main stream don't bother. Anyhow, concierge was very […] helpful and we had a surprise of chocolate covered strawberry's and champagne in the room when we returned from dinner. Which was also fantastic! They fit us in at last minute at the restaurant on site, which again I highly recommend. One of the most romantic and lovely weekends I have had and I thank the Keystone Lodge for helping make it wonderful. Read moreGenuine Expedia guest review
It was one of the best experience .very friendly staff and very helpful.close to activity areaGenuine Expedia guest review
"Wonderful hotel near ice skating"
Great shuttle service to and from the mountain (such a wonderful amenity!!); Ice skating right outside the hotel door; Super nice/friendly hotel staff; Fantastic valet service; Super comfortable bed; Great lounge/bar area Only down side was the walls were somewhat thin - we could hear our neighbors at timesGenuine Expedia guest review
"Had a super vacation!"
Great room, great location on the lakeside village. The staff was super friendly and helpful with our every question. The room was comfortable and clean with several extras (coffee, tea, toiletries, cookies, chocolates, pillows). We loved the hot tubs, spa and pool.Genuine Expedia guest review
I was impressed with the Lodge. The room was nice and large and well cleaned. Most ski lodges that I have stayed before seem to have a musty smell from being damp and I did not notice that here. The transportation to river run was excellent. NeVer had to wait more than 5 minutes. I also enjoyed the heated pool, hot tubs and the steam room. The exercise […] room was also well equipped. We had breakfast at the lodge one morning. $15 for the buffet. Service was pretty poor and they seemed to have trouble keeping the buffet stocked. Otherwise was impressed with he Lodge Read moreGenuine Hotels.com guest review
"Lovely white Christmas for the family!"
Great staff, very helpful. We dealt mostly with Angela at the front desk, Larry at breakfast and the very best Marcel and Tom at valet in very cold conditions. Great variety of activities close by with friendly people. Cannot wait to go back .Genuine Expedia guest review
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