Staff was very helpful. Our flight came in early in the morning and check in was not until 3 pm. The hotel offered towels and the pool so we can at least freshen up. They also expedited our room so it was ready by noon.Genuine Expedia guest review
"Best value in great location"
The staff was excellent - very friendly and helpful. Singapore is a very expensive city - New York prices - but I don't think I could have done better considering over 4 stars and the location next to a shopping mall and hundreds of bars and restaurants. They even upgraded me to a corner balcony room and gave me free breakfast. I would definitely stay […] there again if in Clark Quay, but I'll probably stay in another part of the city next time. Read moreGenuine Expedia guest review
"Close to restaurants and mass transportation"
GoodGenuine Hotels.com guest review
"good services, great location and surrounding"
A nice stay in here. We arrived in noon, at that time the room were all occupied, the staff help us to keep the luggage and we could go out for tour. When we came back, the room which we requested (one king size bed) is not available, so they gave us a free upgrade, and gave us free wifi, as well as welcome drink, the room was good. The hotel is just […] beside MRT Clarke Quay. The night life in Clarke Quay was fantastic. It could easily to reach singapore river, merlion park, rafflef's palace. Read moreGenuine Hotels.com guest review
I received the upgraded room on the executive floor, It was really great.Genuine Expedia guest review
Location is great. Hotel is clean and safe. Pool is nice for a city centre hotel. Room was a good size and properly equipped. AC worked properly. Tv remote did not work. Shower temperature was impossible to control. Shower direction was fixed horizontal. Restaurant food (only breakfast) was poor, undercooked tomato, wrong bread for toast, no butter […] or jam, McDonald's style hash browns, processed pressed ham but good poached eggs. Tea was awful at S$9 a cup! A ridiculous price even for a big hotel. Corridor outside the room always very strongly treated with scent which was most unpleasantly sickly. There are many hotels in this area, suggest you try one of the others. This is disappointing. Read moreGenuine Expedia guest review
"Feels like staying with an old friend."
I travel pretty much full time. And simply put this is my favorite hotel in the world. It's not the biggest, it's not the fanciest but it feels like home. The people actually seem to care of that you have an excellent stay.Genuine Hotels.com guest review
"Enjoy the river downtown."
Very nice, near the Singapore River. Room was small but comfortable, King size Bed. I enjoyed the hotel and surrounding area a lot. Shopping across the street.Genuine Expedia guest review
"Access to Clarke Quay and the MRT"
We had two rooms, a double for my wife and I, and a twin for our two kids. While the rooms weren't nearby as requested, they were on the same floor, and were both quite spacious. We didn't use the hotel for eating, with many venues available in Clarke Quay and nearby Boat Quay, or a quick trip by cab to hawker venues. Sited above an MRT station, with […] access straight across the road, very convenient to move around. Read moreGenuine Expedia guest review
Great Location. Ideally close to food court, restaurants, bars and MRT station. Very comfortable room etc. Would happily stay here againGenuine Hotels.com guest review
I was very much satisfied with this hotel. First of all, I have read many reviews about hotels in Singapore having small rooms. However, my room was spacious. As far as amenities are concerned, there is a swimming pool and free parking for guests. That is convenient if you are entertaining visitors. The hotel is conveniently located near the river, […] which is a pleasant place to walk at night, and Chinatown. Read moreGenuine Hotels.com guest review
Two floor gym with plenty of free weights and cardio machines. Open 24 hours.Genuine Hotels.com guest review
"Good value but some limitations"
Positives: Great staff and service, fantastic location Negatives: Very dated bathroom interior in room (old shower curtain that smelled like mould, no separate shower / bath in room, poor quality fixtures), issue with door lock that locked me out of my room for 1hr+Genuine Expedia guest review
"very nice hotel"
very nice hotel with good service and decent size roomsGenuine Expedia guest review
"Swissotel in Singapore just average"
It's nothing special. Clean, a workspace, quiet. Good workout facilities. But, in comparison to other swissotel's I would say it's on the low end for this chain.Genuine Expedia guest review
"Nice location, decent price for a decent hotel."
The location is good. One of the best groups of restaurants and pubs in Singapore is a couple of minutes walk from the hotel and yet the room was quite. Compared to the various large 5 star hotels I usually stay in when visiting Singapore this hotel was not so bright and spacious but nor was it so clinical and characterless. It was a well kept clean […] cosier older style hotel. My only complaint is I booked a double and when I arrived they only had a room with two singles. However, I arrived after midnight and the small print says rooms are held to midnight so I shouldn't hold that against them! Read moreGenuine Expedia guest review
"Great location and friendly staff."
Perfect location for nightlife around Clark Quay and easy access to the MRT and China Town during the day.Genuine Expedia guest review
"best stay in singapore so far...hope to come back"
None needed. Great rooms, great gym....awesome location.....and fantastic service.Genuine Hotels.com guest review
Location excellent but convenient everywhere in sg anyway. Room a bit old. Nice pool.Genuine Expedia guest review
"comfort and convenience in the heart of Singapore!"
I cannot even begin to describe how triple this hotel felt. Steps fromit the MRT, on the waterfront in the heart of Clarke Quay, the location is superb. The staff was always friendly and efficient, the room was quite large ,and the entire place was spotless .Genuine Expedia guest review
"Close to Clarke Quay and not far from Marina Bay"
It is a very nice hotel. Wifi is expensive, should be free for what you pay to stay there.Genuine Hotels.com guest review
"Noisy Construction work spoiled afternoon nap"
We wanted to take a break in the afternoon and entered a room that was very noisy from construction work being done in the adjacent room. When asked to stop, the contractor was rude and refused to stop. Our nap was spoiled. Not sure why we could not have been told about this scheduled work or ahed of time assigned a different room if work was being […] done. This really threw a wrench in our plans. The courteous staff were so apologetic that we were OK afterwards. Read moreGenuine Expedia guest review
Response by Swissotel Merchant Court Thank you for your feedback for Swissôtel Merchant Court. We have duly noted your feedback and will strive to improve and upkeep our level of service and products constantly. We apologize again for the troblesome noise that spoiled your afternoon nap. Once again, we thank you for choosing Swissôtel Merchant Court as your accommodation in Singapore and look forward to welcoming you in your next visit to Singapore. Warmest Regards
"Great place to stay!"
Very nice hotel in an excellent location. Clark Quay with its (expensive) restaurants and bars is literally a one minute walk. The subway station is a two minutes walk, or three minutes if you want to pass a Starbucks. China town, with its hustle, bustle and equally good, but MUCH cheaper, restaurants is ten minutes walk, or one subway stop away.Genuine Expedia guest review
Response by Swissotel Merchant Court Thank you for your feedback for Swissôtel Merchant Court. It is our utmost pleasure to be of service to you we are pleased to learn that you liked the hotel location. Your positive comments are important and will assist us in improving and upholding our level of service and facilities. Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we look forward to welcoming you back again on your next visit to Singapore. Warmest Regards
Right on Clarke Quay. Very busy and happening area. Directly above an MRT station. Very nice lobby. Central location. Overall the room was very good, however the bathroom was in some disrepair. Shower head was loose, drain kept closing on its own, and faucet was loose. Wifi was very strong and bed was very comfortable. Good quality linens. I would stay […] there again. Read moreGenuine Hotels.com guest review
"No wow factor"
Hotel was clean. Service was of high quality. Breakfast was average. Location was excellent. Hotel is getting dated. The bar area is not an inviting spot. The shower on level 2 near the swimming pool is in very poor condition. Would not stay here again nor recommend to friends.Genuine Hotels.com guest review
Good, clean hotel, excellent facilities.Genuine Hotels.com guest review
"Great for Clarke Quay"
Decent location for me (near office), but also very good location for clarky quay and all the nearby bars and restaurants. The hotel is bordering on being too old and needing an upgrade- but thats possibly just compared to the number of brand new nearby hotels in Singapore.Genuine Hotels.com guest review
"Wonderful place to visit"
Room 340 was not good, no workable shower, mold in sink, but on complaining, staff excellent, upgraded room and service excellent, this was what I was expecting.Genuine Hotels.com guest review
The hotel is right next to the Clarke Quay MRT Station. Very convenient. The pool is big for a city hotel.Genuine Hotels.com guest review
"Good to stay there"
very good hotel for the rate. excellent location, friendly staff.Genuine Hotels.com guest review
"Great hotel, great location!"
Ideally located for a whistle-stop rattle around Singapore's key tourist attractions - and dinner on the doorstep!Genuine Hotels.com guest review
Superb location in Clarke Quay and easy access to the MRT.Genuine Hotels.com guest review
Upgraded so room was better than expected. Very clean, very attentive staff.Genuine Hotels.com guest review
LOVED the hotel...WILL be back very soon!Genuine Hotels.com guest review
"Super location, near all tourist facilities"
The hotel location was excellent for us as tourist visitors. Near Chinatown, and very good access to all major attractions. Staff were always helpful and responsive to our needs.Genuine Hotels.com guest review
We booked 4 rooms and were very happy.Genuine Hotels.com guest review
"Great hotel in a great location."
A great hotel in a great location. Top customer service, not the cheapest, but if you're looking for something a little special it's the one.Genuine Hotels.com guest review
"Very convenient place near Clarke Quay."
We had a wonderful time at the Swissotel Merchant Court. The service there was excellent and the room very comfortable and clean. The view was a bit limited since it wasn't on the pool side but you don't get everything when you're not paying the top prices. The hotel was very close to Clarke Quay MRT which made it very easy to get around on the island […] on the rail system. overall a great place to stay in Singapore. Read moreGenuine Hotels.com guest review
Great location. Good breakfast. Excellent service Bathrooms need an update as baths slightly tired lookingGenuine Hotels.com guest review
"Reasonable & well located hotel"
We stayed at the Swissotel Merchant Court for 5 nights in an executive room on the 11th floor. We received a friendly welcome when we arrived and check-in was smooth. Our room had a nice view of the large swimming pool, the Singapore River and Clarke Quay complex. The room was a reasonable size with a really comfortable king bed. The bathroom was spacious, […] shower over the bath and a good sized basin and benchtop. Soap, shampoo, body lotion, etc. were all provided. Staying in the executive rooms includes access to the executive lounge and ‘free’ alcoholic and non-alcoholic drinks and finger food between 6:00 and 8:00pm. We had the choice of breakfast in the lounge or downstairs where they had a full buffet. We chose the latter and found it had a good choice of food each day. The service was a little patchy but generally helpful staff. All in all the Merchant Court is a reasonable hotel and is well located. IMHO It is expensive for what it offers and the paintwork/wall services are showing their age. Would I stay there again? Not unless someone else was paying! Read moreGenuine Hotels.com guest review
"Great location. Average hotel."
This hotel is very conveniently located. Its not as nice as some SwissHotel brands. Reads more like a 1980's Marriott. The lobby needs some attention and, given its world class location, wouldn't have to do a whole lot to gain five star status.Genuine Hotels.com guest review
"Nice Hotel, Closed MRT"
Location Near Mrt and Clarke QuayGenuine Hotels.com guest review
"Family friendly Swissotel Merchant Court"
Excellent service makes this family friendly hotel value for money, despite its age. Within walking distance to Clarke Quay or Chinatown for meals.Genuine Hotels.com guest review
"Wonderful Family Vacation"
The Swissotel Merchant Road, located in the heart of Singapore, gave us access to everything. The Concierge desk was absolutely helpful and friendly, especially with our 10 year old son. Bedding, food, services and facilities were very good.Genuine Hotels.com guest review
"Pleasant Weekend Stay"
Great staff, beautiful room, excellent location.Genuine Hotels.com guest review
"Perfect location for a memorable Singapore visit"
Great location right on Clarke Quay and opposite the MRT. Hotel staff and facilities excellent. We would definitely stay there again.Genuine Hotels.com guest review
Very enjoyable staycation.Hotel staff were prompt & friendly. My 2-yr old girl was also given a stuff toy upon arrival. Our requests for toiletries or mineral water etc were attended to promptly & they even gave us extras. Location is good esp since we wanted somewhere near Chinatown to soak in the cny atmosphere. Just next to Central mall & Clarke […] quay too. Highly recommended for family stays. Read moreGenuine Hotels.com guest review
Great stopover on trip to NZ. Hotel is in a very convenient location with Clarks Quay and Chinatown on the doorstep.Genuine Hotels.com guest review
"My experience in Singapore"
Very good location to Chinatown and Clarke QuayGenuine Hotels.com guest review
Singapore, bright, futuristic,ambitious, except Swiss Merchant Court. Sadly neglected and in dire need of a refurbishment. Rooms are spacious enough, facilities good, WiFi works, excellent bed linen & towels. the Hotel foyer is dark and dingy not at all welcoming. Washrooms on the ground floor very poor with blocked drains, with the consequential smell. […] Not a good experience, but possibly that is reflected in the price. It does have the advantage of being close to the river and night life. Read moreGenuine Hotels.com guest review
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