"comfort and convenience in the heart of Singapore!"
I cannot even begin to describe how triple this hotel felt. Steps fromit the MRT, on the waterfront in the heart of Clarke Quay, the location is superb. The staff was always friendly and efficient, the room was quite large ,and the entire place was spotless .Genuine Expedia guest review
"Close to Clarke Quay and not far from Marina Bay"
It is a very nice hotel. Wifi is expensive, should be free for what you pay to stay there.Genuine Hotels.com guest review
"Noisy Construction work spoiled afternoon nap"
We wanted to take a break in the afternoon and entered a room that was very noisy from construction work being done in the adjacent room. When asked to stop, the contractor was rude and refused to stop. Our nap was spoiled. Not sure why we could not have been told about this scheduled work or ahed of time assigned a different room if work was being […] done. This really threw a wrench in our plans. The courteous staff were so apologetic that we were OK afterwards. Read moreGenuine Expedia guest review
Response by Swissotel Merchant Court Thank you for your feedback for Swissôtel Merchant Court. We have duly noted your feedback and will strive to improve and upkeep our level of service and products constantly. We apologize again for the troblesome noise that spoiled your afternoon nap. Once again, we thank you for choosing Swissôtel Merchant Court as your accommodation in Singapore and look forward to welcoming you in your next visit to Singapore. Warmest Regards
"Great place to stay!"
Very nice hotel in an excellent location. Clark Quay with its (expensive) restaurants and bars is literally a one minute walk. The subway station is a two minutes walk, or three minutes if you want to pass a Starbucks. China town, with its hustle, bustle and equally good, but MUCH cheaper, restaurants is ten minutes walk, or one subway stop away.Genuine Expedia guest review
Response by Swissotel Merchant Court Thank you for your feedback for Swissôtel Merchant Court. It is our utmost pleasure to be of service to you we are pleased to learn that you liked the hotel location. Your positive comments are important and will assist us in improving and upholding our level of service and facilities. Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we look forward to welcoming you back again on your next visit to Singapore. Warmest Regards
Right on Clarke Quay. Very busy and happening area. Directly above an MRT station. Very nice lobby. Central location. Overall the room was very good, however the bathroom was in some disrepair. Shower head was loose, drain kept closing on its own, and faucet was loose. Wifi was very strong and bed was very comfortable. Good quality linens. I would stay […] there again. Read moreGenuine Hotels.com guest review
"Great location !! great hotel !!"
Great Hotel !! Great Location !! ... next to many restaurants and bars for day and night life The service at the hotel is very good ! My husband and I received a very nice surprice in our room since we were celebrating our anniversary =) The hotel is next to a very famous seafood restaurant named JUMBO, delicious chilli crab!Genuine Expedia guest review
"Great Location on Clarke's Quay"
The hotel is clean and efficiently run, however the rooms are very small with minimal amenities. What this hotel does have is it's SUPERB location right on Clarke's Quay, with hundreds of restaurants, bars, etc. within meters of your front door. It's worth it on location alone in my opinion.Genuine Expedia guest review
"Fun location near Clarke Quay"
Close to Clarke Quay and a Metro Rapid Transit Station. Well kept up and good service. Room was very nice. I would definitely go back to this hotel.Genuine Hotels.com guest review
"Swissotel Merchant Court, Singapore"
The Reception staff was not very courteous, when they found that I had a pre-paid booking through hotels.com They were not ready to provide me better view rooms on a higher floor, although they were not full. No FREE WIFI, which is surprising in this Cyber world and when Singapore Airport offers FREE WIFI. Not a very friendly and welcoming place.Genuine Hotels.com guest review
"Merchant Court Singapore"
The Merchant Court is in an excellent location directly along the Singapore river. Beds are very comfortable and the rooms are reasonable size, although the TV was an older, small CRT unit. Overall it's a good quality hotel, but the hallways and elevator areas looked quite "worn" with stains on the wallpaper and carpeting. Also, when checking in or […] out they have no "line" so 3 different people were able to cut in front of people waiting. When I mentioned this to the clerk at the front desk they only handed me a comment form but did nothing to stop the people that had clearly walked directly in front of 4 groups waiting to check out. Read moreGenuine Expedia guest review
"Too expensive for too little comforts"
The only thing good about this hotel is location! The rest is a mediocre hotel which boasts the Swiss hospitality to no evidence. As start, the AC in our room was not functioning well, and the repair took over an hour in the middle of the night! They did offer to change the room, but my mother was asleep and to move our stuff in the middle of the night […] would be a hustle. The SPA does not employe enough people. We were staying for 3 days and no single occassion any therapist was available. We ordered the kimono which did not come to our room until I complaint several times. Then, the kimono purchase was not included in our hotel bill. We were nice enough to remind them. One of the waitress was rude enough not to let us use the connecting door to reach Clark Quay, thanks God there were other nice waitresses who showed us the shortest way to get out. In summary, with the amount of money we paid, it was not worth staying. Read moreGenuine Hotels.com guest review
"Good Hotel bad restaurants,"
restaurants at all level have to be upscaled. Bar is good.Pool restaurant very poor.Main restaurant is zero.Genuine Expedia guest review
hotel is in Clark quay area with all the restaurants and bars great location you can walk to china town just down the road does charge for WiFi is well situated for this part of townGenuine Hotels.com guest review
hotel is in Clark quay area with all the restaurants and bars great location you can walk to china town just down the road does charge for WiFi is well situated for this part of townGenuine Hotels.com guest review
The breakfast buffet was a disappointment. It was included in our room rate so we ate there the first day and promptly tried to remove it from the rate for days 2 and 3 but could not. Regardless we did not go back and ate elsewhere the next two days. Layout of the rooms was awkward and bathroom fixtures were old.Genuine Expedia guest review
"Location location location"
Great location but breakfast at $33 each was just too much.Genuine Hotels.com guest review
Great location for dining & shoppingGenuine Hotels.com guest review
I've stayed here a lot. There are 4 other hotels within 100 meters that I've also stayed at but I always come back here. Bathrooms are very dated. Pool is superb. Location can't be faulted.Genuine Hotels.com guest review
"great location next to Clarke Quay, Subway line & Chinatown"
great location & amenitiesGenuine Hotels.com guest review
"Swissotel Aircon Issue"
Air conditioning yet again inadequateGenuine Hotels.com guest review
Waited quite awhile for check in & disappointed as the hotel staff didn't even noticed that that day my husband's actual birthday. Yes, I booked via this website & althru I do know that not all requests are accommodated, it would be good for the counter staff to take note of their guests birthday & prepare a small surprise (like a card). We don't feel […] particularly welcome by our check in guy staff too as compared to the other lady who was more friendly. We had to wait quite a while again for some one to attend to us at the concierge area as we need to place our luggage. We had to open the main lobby doors ourselves a couple of times, despite the doormen being around. Some items like the teabox in the hotel room was dusty. Room was relatively small. Swimming pool view but was blocked by some plants. Overall disappointed as I expected more from this hotel in terms of service & room comforts. Read moreGenuine Hotels.com guest review
Response by Swissotel Merchant Court Dear Jacqueline, Thank you for sharing your feedback. Please accept my profound apologies for the shortfall in experience during your stay. Please be assured that this is not a representative of what we seek to deliver and your comment has been duly shared with my team members for constant review and improvement. I hope for another opportunity to welcoming you and your husband again with the standard you have come to expect. Warm regards, Rainer Tenius General Manager
Excellent location and friendly staffGenuine Hotels.com guest review
Response by Swissotel Merchant Court Dear Guest, Thank you for your kind review. I am delighted that you enjoyed the convenience of our location and our Swiss hospitality. I look forward to welcoming you again soon. Warm regards, Rainer Tenius General Manager
"Really comfy beds"
Helpful staff; access to business centreGenuine Hotels.com guest review
Response by Swissotel Merchant Court Dear Guest, Thank you for your kind review. I am glad that you were pleased with our Swiss hospitality and I look forward to welcoming you again soon. Warm regards, Rainer Tenius General Manager
We chose this hotel for its proximity to Singapore River, Chinatown, CBD, museum, financial district - in fact everything we needed was accessible! Lovely hotel but disappointing to be given a room with no view other than the neighbouring wall with shabby paint. Paid in full two months in advance - should have been better! Every picture online shows […] rooms overlooking the river or the pool - but not ours. Although in need of some refurbishment, as with the Sydney Swissotel, would stay there again because of the location - if the price was right. Read moreGenuine Hotels.com guest review
Response by Swissotel Merchant Court Dear Fran, Thank you for your kind review. I apologise for the disappointment caused over the room facing but am glad you enjoyed the convenience of our location and that you will consider to stay with us again on your next visit. I look forward to welcoming you again soon. Warm regards, Rainer Tenius General Manager
Great location but bathroom facilities very old, paint was gone in the bath tub and the sink.Genuine Hotels.com guest review
Response by Swissotel Merchant Court Dear Rosa Daniela, Thank you for your kind review which I am pleased to note that you enjoyed our location. I look forward to welcoming you again soon. Warm regards, Rainer Tenius General Manager
Have stayed 3 times before. Always nice. But rooms looking a little tiredGenuine Hotels.com guest review
Response by Swissotel Merchant Court Dear Guest, Thank you for your continuous support for Swissôtel Merchant Court. My team and I look forward to welcoming you again on your next return in the near future. Warm regards, Rainer Tenius General Manager
"Excellent all round Hotel"
All excellent, great staff good location and very cleanGenuine Hotels.com guest review
Went there for the F1 and due to the late night partying was definitely pleased with the ability to close the curtains and feel like it was still night so I could recover for the following evening. The Do not disturb sign also worked, neither HSK nor minibar attendants tried accessing the room while I was resting. Also great location next to lark Quay […] and the train station. Will definitely recommend and stay here again if in Singapore. Read moreGenuine Hotels.com guest review
Beautiful hotel just wish you could smoke on the balconys.Genuine Hotels.com guest review
Unsurprisingly, my review of this hotel keeps getting rejected. However, I'll keep trying. I booked a club room but got something closer to a staff room. This hotel is in serious need of refurbishment. The bathroom had a shower in the bathtub, and the whole thing leaked over the bathroom floor. Nothing like paddling across the floor after a shower! […] Rooms are small and the walls thin, great for listening to the neighbours. About the most unpleasant hotel stay I've ever experienced, and I stay a lot! Have now decided that Swisshotel are off my list anywhere...and for my staff. Read moreGenuine Expedia guest review
"Vey nice hotel close to nightlife and markets"
Whilst not the cheapest everything about the hotel was excellent. Very good pool/gym area. With alcohol being so expensive in Singapore it would have been nice if they had a happy hour in the bar areaGenuine Expedia guest review
"close to everything"
I stayed for three weeks waiting for my flat to be ready. Good experience overallGenuine Expedia guest review
We supposed to get king size bed but was told hotel fully book and inorder to get king size bed we hv to upgrade the room and hv to top up. They given us no choice but to top up.Genuine Expedia guest review
"Very nice hotel"
Great location, right in the middle of Clarke Quay. Also next to MRT. Hotel is quiet, great pool area although a bit small.Genuine Expedia guest review
"Swissotel Clarke Quay"
Comfortable hotel. Good atmosphere, great location and nice pool. Rooms a little tired particularly the bathroom. Would happily stay again.Genuine Expedia guest review
"Wonderful Stay in Singapore"
My partner and I recently stayed at the Swissotel Merchant Court this month for my birthday. We found the hotel to be in a convenient location. The room was clean and quiet. The facilities were top notch and the pool was absolutely wonderful, especially after a long day of shopping and sightseeing in the wonderfully warm Singapore weather. Service was […] hassle free and friendly. I was pleasantly surprised when the hotel staff delivered a cake to my hotel room and wished me a happy birthday. (I had not told a single soul at the hotel that it was my Birthday!). We will definitely be staying here again on future trips to Singapore. Read moreGenuine Expedia guest review
"very clean bathroom"
I was happy with my room although small but you only sleep in it. bathroom was spotless. I had to wait about half an hour to get into the room but was offered a drink voucher while i waited.the lounge crossroads was very good and great service. The hotel is very central have to catch a taxi to lots of places but taxi are so cheap. $7 dollars for a coke […] light is overpriced in the restaurant plus GST plus service charge. But I would recommend this hotel. Read moreGenuine Hotels.com guest review
"An OK stay"
The hotel is in a very good location. However the condition of the hotel is rather dated. Our air-conditioning did not work properly which made our stay very uncomfortable. The hotel restaurant was ok, but with Clarke Quay restaurants just downstairs you don't really need to eat at the hotel. The service and staff we came across were helpful and fr […] iendly. Read moreGenuine Hotels.com guest review
"Fantastic Location at Clarke Quay"
We had booked at Swissotel Merchant Court for a 6 night stay so we were a little disappointed when we were given a room with no chairs or table to sit and relax in, instead there was a desk with an office chair! There was no balcony and no view. We then requested another room which was happily given to us. A great improvement with a balcony, with view […] and table and chairs. Neither room was very big. We found the pool area lovely and spent a lot of time relaxing there. My husband had some health problems and the staff were excellent in helping us with where to find a Doctor and Hospital. The location was perfect with restaurants and night spots close by at Clarke Quay. The underground was also nearby and the staff were helpful with directions on what train to catch etc. All in all we were happy with the Hotel and would stay there again as long as we weren't given the original room which was not up to the standard shown on the internet. Read moreGenuine Expedia guest review
"Very ordinary hotel for price you pay"
Not a really great experience. Very ordinary rooms and over all serviceGenuine Expedia guest review
Shopping on Orchard Rd doesn't do it for us, so this is a great alternative area. Close to all the bars and restaurants on the river, next door to an underground station, and not far from Chinatown. The Concierge at the hotel was fantastic, nothing was too much trouble. They made bookings, gave great information and maps and directions. Would definitely […] stay there again. Read moreGenuine Hotels.com guest review
Centrally located to Central Quay and easy access to/from most places. Very good breakfast, gym and quiet too.Genuine Expedia guest review
"nice hotel central to everything"
singapore is an excellent mesh of modern and traditional, where eastern meets western culture. exceptionally clean with best taxi transport system i've ever experienced (no need to travel by public transport the taxis are so affordable). shopping experience like no other... orchid road has dozens of shopping centres which are all huge... plenty of british, […] american and australian highstreet stores and all the high-end luxury brands available. market areas around china town and bugis street. food in china town and little india is very inexpensive (buy from street vendors or food hall areas for authentic asian flavours at rock bottom prices, S$3/4, although alcohol and food in areas such as clarke quay is comparable to australian prices). gardens by the bay is extraordinary if you enjoy walking through gardens/conservatories... and then finish with a cocktail in marina bay sands hotel in the public rooftop bar (57 stories high), although only hotel guests can use the rooftop pool. i didn't get to experience the theme parks, but they weren't too far away and i think you can get a cable car across the river to where they are. singapore is definitely a cool place to transit for a few days. there's plenty to do/see for longer stays if you want a mix of city/theme park/shopping holiday, but for beach holiday i would recommend one of the other south east asian countries like thailand or malaysia. Read moreGenuine Expedia guest review
"Great position but tired hotel."
Stayed here recently for a couple of days on route back to Sydney. The hotel is situated in a great position riverside with shopping centre next door. The hotel is rather tired and is not up to the 4* rating is advertises. It is need of a big upgrade. We were given a very small twin room with single beds no view other than a brick wall with a small […] window. We did complain and we were upgraded to a much bigger room with a view of the pool. We were thankful for this however, the new room had a very unpleasant musty smell. In my opinion I don't think the price point is deserving for the standard offered by this hotel. Read moreGenuine Expedia guest review
can not complain about this hotel. great hotel, friendfy staff. good location alsoGenuine Expedia guest review
"If you like your loo to be 2m away from your bed"
What a surprise- no bathroom, just a sink in the middle of the room and glass door 2m away from your bed from the loo, no privacy, not suitable for 2 people- had to leave immediately and go across the reoad to a different hotel. The reception staff had provided no help, well, they where almost surprised why is that I don't want to poop next to my partners […] head(glass doors don't even fully shut) ... Basic needs are not met, it's basically a bathroom with a bed in the middle, no thank you .. Good bye. Read moreGenuine Expedia guest review
Stayed at hotel previously in 2008. Room was now showing signs of ageing and could do with a bit of a face lift. Good location on Clarke Quay with easy access to China Town and walk to Raffles.Genuine Hotels.com guest review
"Close to Clarke Quay"
Nice hotel that is situated within walking distance to Clarke Quay. MRT is close too, about a 5 minute walk. We were upgraded to a balcony room with a small cost and we enjoyed the extra space and balcony. The room did look a little tired though and is probably due for a revamp. Otherwise would stay here again if spending most time at Clarke Quay.Genuine Expedia guest review
"Excellent location right on Clark Quay"
Overall, I was happy with the hotel and my feeling matched many other reviewers. Location-wise, i think it was excellent. The room size and bathroom size were good. The bathtub was a bit old and needed to be replaced, but everything worked fine. Free internet on my hotel deal, but it wasn't so fast. Staff were helpful and pleasant.Genuine Hotels.com guest review
"Terrible, never stay again."
on my first visit I've booked for king size bed but only available two single beds and on my second visit from Thailand. I got there 3pm which supposed to be check-in time and the room wasn't available till 5pm and again I booked for King size bed but only available two single bed and gave me on level 2 which was very noisy and you can hear all the […] noise from people from hall way.. bathroom are very dirty, not meet my standard.. Read moreGenuine Expedia guest review
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