Very happy with this choice! Excellent service and wonderful location...Genuine Hotels.com guest review
Wonderful stayGenuine Hotels.com guest review
Room was excellent other than a dated small tub that didn't seem to fit the decor of the rest of the restroom. Everything was clean and the bed was great, other than the paper flat pillows that they give you. Room was still very nice. Breakfast was fantastic however we did have an excessive wait on Sunday morning as the staff was either understaffed […] or the kitchen couldn't keep up.. We waited 30 mins sunday morning for a restaurant that wasn't full. Many waiting clients expressed frustration but we waited it out. Pancakes were very good. Overall it was a very good experience and the desk staff was fantastic. Floyd and the rest of the staff made us feel welcome. Read moreGenuine Expedia guest review
"Hotel skimps on light volatage"
Overall, hotel did nice job. But.... Room was stark and although the room had lamps, they were very low voltage. not one light was bright enough in the evening to see clothing in luggage. Makeup mirror had no light and was almost useless. Entrance sign was not lit at night. Noticed people passing it and having to turn around to find entrance.Genuine Hotels.com guest review
Darnell at the front desk was extremely professional and took care of all our needs with a friendly smile. He is a great asset to the hotel. Glad he was working over the Thanksgiving holiday.Genuine Hotels.com guest review
"One if the classiest Marriott ever"
Other than losing electricity and not much hot water in early a.m. Excellent helpful staffGenuine Expedia guest review
"Money well spent"
Great stay. Very nice neighborhoodGenuine Hotels.com guest review
"Convenient to Southpark Mall and downtown venues"
We came to see Cinderella and to shop, both great experiences so we're planning a return trip soon!Genuine Expedia guest review
We travel a lot and this was one of the best hotels we've stayed in. The room was very comfortable and quiet. We appreciated the extra amneties such as a toothbrush, cotton balls and q-tips, coffee and newspapers.The staff was friendly and efficient. We ate dinner there and the food was great. We have no complaints. I would definetly stay there aga […] in. Read moreGenuine Hotels.com guest review
"Comfort when we most needed it."
Several family members were in Charlotte for our matriarch's funeral. We were allowed to use the Concierge lounge for a small family gathering. The staff at the Marriott went above and beyond to make us feel comfortable. Paul, the maintenance man even knew my grandmother when she resided at the Cypress several years ago!Genuine Hotels.com guest review
We are a mother, daughter and granddaughter that attended the Women of Faith conference in Charlotte. The hotel was awesome with hot cider available on arrival to warm us after coming in from the cold, and a great cup of coffee for the early morning heading out to our conference. The room was great~ comfy beds, roomy bathroom for 3 girls to get ready […] in, and very quiet. I loved the location so close to the mall and great restaurants. We would definitely stay here again! Read moreGenuine Hotels.com guest review
"Charlotte Getaway Trip"
My girlfriend and i needed a get away from LA for a few days and i had a business event in Charlotte so we combined the two. She chose Marriott SouthPark for the proximity to the mall and it worked out great. Nice service, nice proximity to restaurants, nice and clean rooms and we even had free daily breakfast from her Marriott ClubGenuine Hotels.com guest review
"Better than the Doubletree"
Nice to be able to relax with sauna and hottub on a routine busineess trip.Genuine Hotels.com guest review
"Nice weekend getaway"
After a long flight, loved being greeted with a glass of champagne!Genuine Expedia guest review
Hotel Staff all very helpful, room was clean and hotel was quite. We had a room next to the elevator and never heard it run.Genuine Expedia guest review
Nice hotel excellent location. Charlene and Maya (maybe have the second name wrong). Excellent customer service - I am a fan of good customer service and they had it. I give them both a A+++++. Thank youGenuine Expedia guest review
"Honey break was awesome!"
Great hotel, friendly staff, comfortable room and bed, wonderful neighborhood with lots of shopping and dining choices. We had a great stay!Genuine Hotels.com guest review
Overrated. Small room, poor HVA system. Hotel i sagingGenuine Hotels.com guest review
Response by Charlotte Marriott Southpark We’re sorry to hear that you were disappointed with the overall experience of our hotel. We will share your comments about our HVA system with the proper department and work towards improvements so we may gain the opportunity of hosting you again.
We came down for one night to go to a Panthers Game. Hotel was so nice and clean! Staff was excellent! We had breakfast the next morning in the restaurant and the food was great- no complaints!Genuine Expedia guest review
I thought that this hotel was a great deal for the price that I got on Expedia. The staff, reception and lounge areas are very welcoming. We had two adjoining rooms that were spacious enough to not feel crowded with four children. My only disappointment was that there was no breakfast included. I guess I've been spoiled by all usual breakfasts at the […] chain restaurants. I will try to remember this hotel next time I'm in the Charlotte Southpark Mall area. Read moreGenuine Expedia guest review
"Don't trust Google to get you there."
For some reason, rather than directing you to the hotel, Google will send yo to the front door of the South Park Mall. The Hotel is located on the next street behind the mall. So circle around behind and look for the building rising above the other stores. Otherwise the stay was pleasant and close access to mall and other shops was convenient.Genuine Expedia guest review
They do not cleaning the room.. When we will know the restaurant for breakfast, the only answer after request our room n. are that our breakfast are not include! WE take the car and we drive outside for breakfast. The place is very nice but for the rate we pay may be little more service....Genuine Expedia guest review
Response by Charlotte Marriott Southpark Thank you for taking the time to share your feedback with us, we apologize for the lack of attention your room received during your stay with us. Our Housekeeping Department does work until 4pm cleaning rooms so I will look into the reasoning behind your room being overlooked. Though we do not offer complimentary breakfast, we hope on your next visit you have the opportunity to book your rate with a breakfast so you may enjoy our restaurant!
We had a great stay. The hotel staff is great, and event the hotel bar is a lot of fun to meet new folks. Our only issue is that Housekeeping knocked on our door at 8:30 in the morning to wake us up. Checkout wasn't till noon.Genuine Hotels.com guest review
Excellent hotel in the perfect location. Wonderful neighborhood, great for walking! Close to great shopping, restaurants, movies, and just a short drive to downtown. I plan to stay here on my next visit!Genuine Hotels.com guest review
"excellent upscale location"
The location is great, the lobby is beautiful and the service is excellent; I would recommend this hotel to anyone. Our stay was excellent as the whole property and rooms are very clean, all of the staff (and I do mean" ALL") is very accommodating and really friendly.Genuine Hotels.com guest review
"The Good, The Bad & The Ugly"
SHOULD& COULD have been wonderful for the price!Managers &most staff were good but not all.Room had dirty towels in it,desk drawer & chair both broken.Have med issues&needed a fridge or cooler.The "chiller"was off when I arrived-repair maintenance came late evening &-it never worked.I was given excuses for it instead of an apology or offer of partial […] refund of my bill.NO view out the window-saw roof of building.THE GOOD - Room service food was delicious if sparse &waiter was wonderful,everything looks elegant. Read moreGenuine Hotels.com guest review
"Nice Hotel, Great Location"
Very courteous staff, comfortable room.Genuine Hotels.com guest review
"Romantic extended weekend to remember and cherish"
Everything about it was divine. We enjoyed great crab omelettes at the hotel plus three other great meals within an easy, easy enjoyable walk. Super mall next door - what a great location.Genuine Expedia guest review
"nice hotel; bad cleaning staff"
Nice hotel. Great front desk staff. Nice room. Bad cleaning staff: no towels three days; no cleaning on another day. Food was so so. Parking free and ample. Great shopping nearby.Genuine Hotels.com guest review
"Perfect for shopping trip"
Perfect location for shopping trip to Southpark Mall. Hotel was comfortable, clean, and the staff was friendly.Genuine Hotels.com guest review
"A good hotel away from highway"
We were traveling to Atlanta from DC area and stopped here as a midnight stop. The hotel is little far from highway. The inner shower curtain have pores in it and caused leaking of water into the bathroom as I put the shower direction towards it for sometime. May be they should use non-pores curtain for the inner curtain. Other than that there are no […] other issues to mention. Read moreGenuine Hotels.com guest review
"Wonderful classy hotel!"
This hotel had amazing ambiance. Very polite and welcoming staff, well decorated lobby and halls, a nice hotel room, wonderfully quiet. Nice pool, perfect proximity to South Park mall. Breakfast service in the restaurant was slow, but not too bad.Genuine Hotels.com guest review
"Great location for a hotel"
Our stay was pleasant. The staff was courteous. My only concern was that the complimentary products in the bathroom had been used.Genuine Expedia guest review
"just like expected"
like all the times we have stayed there, great service, nice people, good location (close to the mall) and a great night sleep. can't do better than thatGenuine Hotels.com guest review
"So excited so disappointed"
So happy when I was checking in...complementary drinks and lemon bars in lobby. Front desk staff extremely friendly. Room very nice and comfortable. Stayed 3 nights. Ate outside one night food was very good to excellent. Ordered room service the next night. Food was not edible it was so bad. That day the hot tub outside was also extremely dirty no one […] was using it. The day before it was cold. I went in to use the steam room. It was moldy and dirty. Very disappointed. Don't plan on using the amenities. Read moreGenuine Hotels.com guest review
Response by Charlotte Marriott Southpark Though we are happy to hear how enjoyable the beginning of your trip was, we apologize for the disappointments you encountered towards the end. We will share your comments with our Kitchen Staff about your room service experience. In addition, we will work with our housekeeping department and engineering staff to improve the conditions in the sauna and hot tub. We appreciate your feedback!
"Nice Overnight Stay After The Panthers Game"
The hotel is very elegant when you enter the lobby; nicely decorated and had a nice fragrance in the air. The area appeared safe and quiet but the parking lot was a little dark. The front desk staff was friendly and helpful. I would definitely stay at this location again if traveling through the area.Genuine Hotels.com guest review
Great hotel. Easy access to restaurants and mall next door.Genuine Expedia guest review
nice quiet neighborhood- across the street from Southprk Mall- nice staff- but... small black bugs in the bathroom that would not go away...yick.. otherwise, nice hotel and convenientGenuine Hotels.com guest review
WiFi charge is 12.95, Breakfast buffet is weak and expensive and elevators are slow.Genuine Expedia guest review
Response by Charlotte Marriott Southpark Thank you for reviewing our hotel, we appreciate your feedback. During your next stay we invite you to sign up for Marriott Rewards at no charge so you can receive free Wi-Fi.
"Great hotel & location"
It was really great to stay here. Everybody were very friendly, specially Tony the bellboy. The location is great if you are trying to avoid downtown. The shopping mall in the are is one of the best in the city.Genuine Hotels.com guest review
Location, cleanliness, wonderful aroma fills the hotel, great help; very friendly and willing to help.One problem though--2 in the room with only 1 cup for coffee---rough when you get upGenuine Hotels.com guest review
Brand new remodel of older building. Connected to high-end shopping center with some really nice restaurants. Marriott prices...Genuine Hotels.com guest review
Fantastic hotel...staff were so friendly and accommodating!Genuine Hotels.com guest review
"Great Service, Excellent Room and Pool"
We believed the Charlotte Marriott Southpark offered great value for the money and would stay there in a heartbeat again.Genuine Hotels.com guest review
"Great lobby, shabby room"
This hotel is located at a very convenient location for shopping and fine dining. I spent two nights here with my girlfriend for a last minute July 4th getaway. As we entered the hotel, we were greeted by the doorman and were served drinks and cookies. The receptionist was friendly, and it felt like a hotel above its class. However, the room was disappointing. […] It was dark and smelly. The carpet felt moldy. The window was tiny and tucked to one side of the room. It didn't have any lighting in the middle of the room. The bedsheet covers also felt unwashed, though the bed itself was fine. Internet was free if you join Marriott's reward program, which was free. Overall a solid choice for business travelers, but not so great for a romantic getaway. Read moreGenuine Expedia guest review
Response by Charlotte Marriott Southpark Thank you for taking time to share your review with us, we’re happy to know that you enjoyed the location and our accommodating hosts upon check in. We apologize for the unsatisfying condition of your room and bed. We will share your comments about the odor and condition of the sheets you experienced with our housekeeping department so we can further improve on these unique conditions. Again, we appreciate you sharing your feedback with us so we can progress as a hotel and resolve these issues.
"Gift for family."
Gift for daughter in law & grandsons arrival from Germany. A overnight stay then 3 hour drive to new home.Genuine Expedia guest review
Very nice with a lot of good places close byGenuine Hotels.com guest review
Great Staff! So close you can walk to restaurants and mall. Loved it!Genuine Expedia guest review
There was no TV guide in the room. No TV Guide in the room.Genuine Expedia guest review
"Small hotel; big benefits"
If you are looking for a small hotel with big benefits, then I recommend the Marriott Southpark. It is easily within walking distance to Southpark Mall (Nordstrom, Neimans', Louis, etc.) We asked for the concierge floor, which though the service is available more for weekday travelers, provided us with a free breakfast during the weekend. It was nice […] and quiet, too. The hotel is older, but the facilities are well-maintained. We'll bring the kids back for the pool, definitely. Read moreGenuine Expedia guest review
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