Very nice boutique hotel and careful serviceGenuine Hotels.com guest review
"good place to chill"
good times. weather was a bit icky.Genuine Hotels.com guest review
"Great hotel for an exclusive,trendy,yuppy getaway"
My husband and I spent our anniversary in Santa Monica and since it was only the two of us, tried a few placed out. The Viceroy was fabulous. Very unique -- somewhat of a modern "throw-back" to the 60's. Very classy, Hollywood style. Words I'd describe are chic, posh, uppity, trendy and yuppy. Seems to cator to a prestige, young, elite group - I wouldn't […] recommend for families with children. The pool area is very nice, but very small and exclusive. It's at the end of the street of high-scale hotels. Personally, we prefer the other end of "Ocean" - which is closer walking distance to 3rd Street Prominade. #Our personal favorite is the Fairmont Miramar which is also exclusive, but a bit warmer of a family friendly hotel, but still exceptionally posh, clean, nice, and in a great location.# You really can't go wrong with either hotel - just depends what experience you're looking for. Read moreGenuine Expedia guest review
"Not happy with hotel policies"
It would have been nice to know about the $300.00 charge for incidentals prior to paying for a room. We drove 16 hours to stay at the Viceroy and had to sit in the lobby for 3 hours due to them not making it clear to us about the fee for incidentals..my bank didn't co op with banks out there and we only had cash which they wouldnt accept.Genuine Hotels.com guest review
"Santa Monica Heaven"
Doesn't look so hot from the outside, but this hotel is amazing on the inside. From the pool, to the details of the lobby, to the spacious rooms and bathrooms, to the view of the ocean and the friendliness of the staff, I'd say this is a pretty awesome hotel. I have two complaints-- one was that as an Expedia VIP member, Expedia claims this hotel gives […] you a free room upgrade which we did not receive. And the first room we were brought to reeked of cigarettes. They brought us to a new room immediately, however with a sightly better view and no stench. The people at the front desk were friendly and helpful, and the valet staff was on the ball as well-- always offering to give directions and giving us bottles of evian each time we got into the car. It's certainly the service I'd expect paying $35 a night for parking, but not always the service you get, so I was glad to see it here. It was also walking distance from the Santa Monica pier and a ton of great shops and restaurants. We even walked to Venice beach-- only 1.5 miles away! Read moreGenuine Expedia guest review
Loved it! It was the perfect getaway for us.Genuine Hotels.com guest review
Was told (via letter left in room) that pool area was off limits all afternoon on saturday due to private event (we saw wedding prep going on before leaving hotel). Given the pool was the primary reason we were staying here (at suggestion of friends in Santa Monica), we were insulted, shocked and dismayed that the pool was "off-limits" and NO compensation […] was offered (other than a mini-bus to a sister hotel -- Sheraton). In our opinion, this is akin to wanting to go out to a top restaurant in NYC and getting a shuttlebus to the Applebees in Newark. This type of behavior is unacceptable to us and will not be tolerated. Read moreGenuine Hotels.com guest review
"Would Not Recommend Staying at Viceroy Hotel!"
the good: * the hotel staff were friendly and greeted us with champagne. * the concierge was GREAT. he had several restaurant suggestions for us and handled the reservations! the bad: * the hotel rooms need to be freshed up. the carpet was a little dingy, the bathroom tiles had stains (yuck!) and the shower was gross!! water pressure was uneven and […] weak b/c the showerhead was clogged up!! * what was up with housekeeping?? they showed up at our door at 9.15 AM on saturday. we told them to come back in an hour. when we got back at 3.30PM, our room was still not serviced. someone showed up the next minute, but we told them to come back 5.30PM b/c now we had an event to get ready for. housekeeping proceeded to show up at our door exactly 4 times in the next 1.5 hours, each time with me telling them to come back after 5.30!! it was obvious the housekeeper did not speak a word of english, which was super frustrating. * we had breakfast downstairs and the service was lackluster. my 2 friends ordered a tasty looking glass of fruit juice. when i asked the waiter for one too, he looked so put out. when he finally brought the glass of juice over, it looked nothing like what my friends had. i asked if it were the same thing, and he grunted yes before walking off. basically i paid $7 for a glass of watered down orange juice that was half froth. * waited 10 mins for a drip coffee to go that cost $5.45. gave $20, got $14 change this hotel was a serious disappointment, esp the service. Read moreGenuine Expedia guest review
"Viceroy Santa Monica"
The hotel was beautiful and service excellent. Santa Monica was not as upscale as I expected though, beach was dirty and there were a lot of homeless people, a lot of the surrounding buildings were run downGenuine Hotels.com guest review
"Love the Viceroy"
Great hotel with style and ambiance. Lunch and wine on the patio in the late afternoon was perfect. Room was quiet, clean and comfortable. Easy walk to shopping and pier. Definitely will stay again.Genuine Hotels.com guest review
"Great service, but wear a haz-mat suit"
Service is a solid five stars -- they spontaneously offering to print my boarding pass for my flight home, and when they brought it to my room, brought a bucket of ice "because you requested it the night before; we thought you might want some again." Superb! But the condition of the fabrics, textiles and finishes in the room were appalling. Filthy, […] filthy drapes -- I didn't want to touch them; they were beyond disgusting, and and the fabric on the chairs and sofa weren't much better. I don't even know how they got to be so dirty -- the drapes looked like someone had splashed grease all over them. The chairs looked like what you'd encounter on public subway system. I literally tried not to touch anything with my bare hands. Can't believe the management allows such conditions to exist. Old is one thing; filthy is another. Read moreGenuine Expedia guest review
Very cool hip spot. Nice walking distance to many attractions in Santa Monica. Even kid friendly!!:)Genuine Expedia guest review
The hotel staff is one of the best I have come across in my travels. Additionally a great place to have a nice dinner.Genuine Expedia guest review
"Good for a weekend party trip"
The room was at the end of the hall, the last one, closest to the traffic intersection outside and you could hear cars and trucks 24/7. The Staurday night club music outdoors is quite lous as well. No easy amenties/sundries, no coffee maker i the room or affordable bottled water. There was no guide for the hotel in the room, and after using room service […] the first day, they never placed another order board in the room. There is no extra blanket in the room if you like any kind of weight on your body in bed. It is just a sleet and thin blanket to sleep under. The lobby is a bit of forced"uber-chic-cool" attitude...a friendly attitude is always in style in my opinion. The Loews Hotel across the street is a much better value, with a better view! Read moreGenuine Expedia guest review
"Nice Hotel, lil' dissapointed"
we really liked the Viceroy at Santa Monica, like in al viceroy's it's always nice. the only thing i was a bit dissapointed is that they didn't allow us to extend our check-out time for 30 minutes. so that left a sour taste in my mouth.Genuine Hotels.com guest review
The hotel is very nice and the comfortable. However we had the bad luck of having a broken heating system making the room 100 degrees. When we called down to front desk they sent someone to fix it. After dinner we returned only to find the room still 100 degrees. They offered to send another person up to fix it, but we wanted to have our room to relax […] in that late in the evening. We ended up sleeping with windows open which was pretty loud. Otherwise, the hotel was very pleasant. Read moreGenuine Hotels.com guest review
"a little tired"
have been dying to stay here for years, but maybe i waited too long. the room was a little tired and there were a few broken/worn handles, bathroom door didn't close all the way, etc. kind of a bummer, especially for the price... also, it was cold out when we were there so they tented the whole outdoor area, really disappointing since i was really looking […] forward to the pool-side fabulousness... i'd definitely go back, but only in hot weather and with a really good deal on the room. PARKING WAS EXPENSIVE!!!! oh and the gym was dinky. Bar and lobby were fabulous. Read moreGenuine Hotels.com guest review
Great lOcation and wonderful ocean view Restaurant is terrific, roomservice too and fun celebrity sightings. I would love to stay here again! Good service and very cool decor!Genuine Hotels.com guest review
"Loud and Proud"
Super noisy, thin walls. Also, room service got our order wrong and took 40 minutes to bring a 16 dollar coffee. Other than that, its terrific.Genuine Expedia guest review
"Honeymooners In Viceroy!"
The atmosphere of the hotel is very nice. The design and decoration are unique. When we faced a problem in our room, the staff were very helpful and polite. They even offered another room and help in packing! Our room had a great view of the beach which is about one block away. Santa Monica down-town is few blocks away where all the nice restaurants […] and cafes are located along with many shops. Since My wife and I were celebrating our honeymoon, I would DEFINITELY recommend this hotel for any similar occasions based on our experience :) Read moreGenuine Expedia guest review
My wife and I stayed at the Viceroy for three nights on leisure visit to LA. Service at this hotel is fantastic. All the staff were helpful polite and efficient especially the front desk amd the concierge. A member of staff (serbian lady) recommended Urth Cafe for breakfast and we loved it. It is worth it to get a sea facing room if possible. The room […] was very clean however as we always recommend to hotels asian (Thai, Japanese) and muslim guests like to wash after using the bathroom so a hose attachment is very useful wherever bidets are not available. Third Street Promenade is fantastic for shopping, eating and cinema. Santa Monica is the perfect place to stay for a visit to LA. Read moreGenuine Hotels.com guest review
"nice Xmas vaction at Viceroy"
We have 4 parties through wonderful days during X'mas holiday. Even during the holiday staff are very pleasing and details. only one thing was absolutely unconfort. charge on internet? free internet asscess are almost all around the world's hotel except States......poor...... couple bucks are notthing but annoenyed.Genuine Expedia guest review
"The Viceroy is a must stay if in Santa Monica"
The Viceroy is an amazing experience. Comfy but hip and modern. The entire staff was friendly. I also had a special request and they took care of it immediately with attention to detail. I travel almost weekly for my job and I usually don't find most hotels are worthy of a return visit - the Viceroy will be visited by me again.Genuine Hotels.com guest review
The hotel was fabulous! I am a designer and have seen the photos and it was even better in person. The service was wonderful and the beds are super comfy. Great location to shops and the resturaunt was top notch! Great hotel!Genuine Hotels.com guest review
Love, love, love this place. The rooms are wonderful, love the Neil George amenities in the room. Wonderful decor throughout and great service! Fun bar area with great appetizers and drinks. My favorite place to say in Santa Monica.Genuine Hotels.com guest review
The hotel rooms were small and had old style decorations, kind of what you might expect at your grandmas house. There were plates and other strange things hanging in the room and it felt very old fashioned. The walls were paper thin, and I could actually hear a person uriniting in the room next to mine. The service was GREAT however. The staff was extremely […] nice and willing to do whatever it took to make us happy. The location was also decent. I would recommend this hotel if you like old style decorations or great service. Read moreGenuine Expedia guest review
"You get what you pay for. Expensive."
The staff was very corteous and professional. However, we had the AC that did not cool off as it should've. Had three techs to attempt to fix it, but finally, and fourtunately, got credit for the parking which had not been previously known there'd be a $36. charge, for one night.Genuine Hotels.com guest review
"Viceroy: Location is ideal & service was great"
Close to the beach, shopping and great eating places. Premium price, but worth it.Genuine Hotels.com guest review
"Sisters new home!"
This is my 2nd time at the Viceroy. My second time staying there with my sisters. We have proclaimed this to be the new sisters meeting place in CA. Love, love, love the Viceroy. I have one complaint....the toilet paper is not soft. It is cheap and cardboard-y. Not to the standard of the Viceroy. Not to my standard. Change nothing else! But change the […] TP. See you soon! Read moreGenuine Hotels.com guest review
Great vibe.. Young and loud when events are on but didn't hear in room.. Slight hill from beach and 2 blocks from 3rd st promenade & pier!! Loved it.. Front desk was wonderful!Genuine Hotels.com guest review
"Not a family friendly"
I would highly suggest to the hotel to arrange a closed bar and dance area instead of turning their main reception and swim pool area every night to be party and bar area !!! this atmosphere is not kids friendly at all, and that is why we decided to move for the last remaining 2 nights of our booking.Genuine Hotels.com guest review
"Love the hotel and door staff... Staff service extremely slow and horrible!"
This hotel was beautiful and convenient to stores, eats and the beach. Door staff was extremely helpful with directions... we went to them instead of the concierge(with the attitude)must be waiting for her big break in Cali! If you asked for directions they go to their file and hand you a map, no words?!?! One dismissed me and started to talk to her […] co-worker and I was still there. The pool was always packed with no where to sit. Both times we had to flag someone down to request drinks and they seem to drawn to a certain section...hmmmm?$?$ We waited 25 minutes to order drink and had to go and order inside and was told to go outside to order. The next day after waiting 20 minutesto order, we ordered a bottle of wine, brought out in a ice bucket and was told to give it 10 minutes after waiting 35 minutes for him to bring it! IT WAS A WARM BOTTLE OF Pino Grigio!! We were shocked and very disatisfied. Read moreGenuine Expedia guest review
"great place for a happy hour"
shouldn't charge for internet connection nowdaysGenuine Expedia guest review
"Excellent Vibe in the Hotel"
Excellent vibe in the hotel, very happening and fun and the staff is very friendly and helpful.Genuine Hotels.com guest review
nice room.. in a great neighborhood...room had great bathroom, and a great double pane window to keep room quiet at night....there are allot of party people in the lobby, and around the pool at night on the weekends,... just fyiGenuine Hotels.com guest review
"Viceroy Hotel Santa Monica"
This hotel is full of beautiful people. Young beautiful people. Since I an neither young or beautiful, I had to nust notice the quality of the service, which was excellent. You will pay for it,however. But I wouldnt stay again.Genuine Hotels.com guest review
"It was just an unfortunate night."
My room was lovely! The staff was very courteous ! Although I only spent one night because I was on my way back to NY from Maui, I wanted to break the trip in half and decided to stay at a lovely hotel for a good night sleep. The fire alarm blasted at 2:00 am for at least 40 minutes and we were informed that an event was being investigated .no instructions […] were given as what to do. I put my shoes on and waited inside my room trembling. I could not go back to sleep until 6am.At 8 am the fire department started the alarm again and we were told they were repairing it. how I wished I could have continued my journey home. I am asking the hotel to reimburse me for the nightmare. I am waiting for their response and yours. Read moreGenuine Hotels.com guest review
"Friendly staff and clean but..."
I have traveled quite a bit with my family. Stayed in all types of hotels from a 1 star to a 5 star rating. The Viceroy was the only one to charge for internet and did not provide a morning paper. This may seem like a small thing, but when traveling makes a big difference. They also force you use their valet, I cannot put the exact dollar amount according […] to the rules of this post, but it is not cheap. Especially when the parking lot is close enough to do it yourself. The price for drinks at the bar is beyond outrageous. With all the nickel and diming as well as price gouging this hotel does, the very least they can do is give you a morning paper, free internet and heat up the cold pools. Very classy hotel appearance, but has a nickel and dime you mentality. Staff was gracious and accommodating. Read moreGenuine Hotels.com guest review
Great hotel, great service.Genuine Expedia guest review
The hotel was wonderful. The location is great, the staff are extremely friendly and helpful. I was traveling with three teenagers and the evening we arrived the concierge recommended the perfect restaurant that was just down the street and had something for everyone. The outdoor space was gorgeous and the pool area was great as well. I would definitely […] recommend this hotel. Read moreGenuine Hotels.com guest review
Great hotel. Nice bar scene.Genuine Hotels.com guest review
"Great Santa Monica Hotel"
Great hotel in a great location. Service was excellent and our every need was catered to. Would love to come back here.Genuine Expedia guest review
"Closed pool area all day for private event"
The hotel is quite pricey and one would expect to be able to use the pool, which is the nicest part of the small boutique hotel. It was booked an entire day of our stay with no warning or discount...We were also given a room that was equipped with a shower that sprayed all over the bathroom and the water also ran from the shower into the bathroom. I […] was told this was because it was handicap accessible. It was difficult to take a shower and get dressed in the bathroom after, with wet towels all over the floor. Simply not worth the cost. Read moreGenuine Hotels.com guest review
"Great Hotel, but where are the amenities?"
PROS: Beautiful decor. The lobby and the restaurant is so wonderfully decorated and has a great contemporary vibe. Beautiful pool/cabana area: This place had a great cabana area that is open to all hotel guests. Each cabana can be open or private and even has a TV! Clean and comfortable rooms. Again, the decor is fabulous. The bed and bedding was […] clean, comfortable, and felt new. Great television. It was a 42" LCD TV with loads of channels and also a DVD player. Good location. The hotel is walking distance from Santa Monica Pier and 3rd Street Promenade. If you're a tourist, you want to be close to both. CONS: "Nickel and Dimes" the Guest: I don't like it when hotels want to charge me for EVERY SINGLE THING. Viceroy is one of those hotels. The rooms, while comfortable, felt like a shopping mall. Everything in the bathroom was for sale. Everything other than the bed and the TV was for sale. Internet? You gotta pay. Parking? Pay. Water? Pay. Come on, give me a break. I would have liked to have a coffeemaker in my room but you have to go to the restaurant during limited hours to get your morning coffee. Inconsistent customer service. The service was a bit sketchy. At times, it felt like the service is friendly and great. Other times, the staff seems busy and bothered. PREPARE FOR: Expensive valet parking. It's about $25 per day, but the good thing is you can go in and out all day. Read moreGenuine Expedia guest review
"A decent hotel in Santa Monica"
Check in person was very polite. I had my room early and was upgraded. Check out was painful. One person manning reception. Too busy chatting up a guest and kept me waiting for 10 minutes. Outdoors area looked like a dump as covered in plastic.Genuine Expedia guest review
Beautiful hotel and great location but don't go with your family, adults only. No business centre Concierge staff not up to the standard of big hotelsGenuine Hotels.com guest review
Stayed at the Viceroy for three days with girlfriends. Loved it, great staff, good location. Had a blast! The view on the ocean side was lovely. Great sun set!Genuine Hotels.com guest review
Hotel provides great service except for in the restaurant where we waited 30 minutes for our son's meal while we had ours sitting in front of us as we waited. They had clearly forgotten to place the order and it was only at this time that we got a smile out of any of the restaurant staff. After that we deserted the restaurant for outside options. We […] had 3 occasions where our keys failed on us and we had to call staff to let us in our room. When we arrived on our first night there was an event featuring a well known singer which hotel guests were able to attend. The hotel was crawling with drunk people and the foyer looked like a nightclub. Definitely not a good hotel to take kids to. Read moreGenuine Hotels.com guest review
"Fantastic beautiful hotel"
From the moment we drove in we were given wow treatment!! They gave us complementary champayne at reception . The hotel is georgeous . This is "The Hotel California" . I would rate it as the best hotel I have stayed in the world and there have been a few. The service was outstanding and the staff were very polite and lovely. The rooms are spacious and […] the empire suite had a fabulous view!! I will be back!!!. Many thanks for a pleasant wonderful stay. Read moreGenuine Hotels.com guest review
"everything is an extra cost"
Great staff who were very helpful. Room just above average with no tea and coffee facilities or literature about the hotel services or the surrounding area. Not sure why this hotel receives such high ratings as everything is an extra cost.Genuine Hotels.com guest review
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