great!Genuine Hotels.com guest review
"Disc jockey ruined our sleep."
The service was great. The surrounding area was nothing but construction. Visually not attractive on the outside because of that. The music a night from the disc jockey was just not acceptable. We were not happy and wuld not stay there again.Genuine Hotels.com guest review
The hotel is great in regard to cleanliness, up to date amenities , and friendliness of staff. If one is into a night scene, this is a busy hub. If your into relaxing at night, this might be too busy.Genuine Hotels.com guest review
Everything about our stay was superb. The staff were courteous and extremely accommodating. The decor was gorgeous and the room very clean and in wonderful condition. I would definitely stay here again, and would recommend this hotel to anyone. Although we didn't use the pool, it was also upkept very well and was a beautiful area.Genuine Expedia guest review
"4 Stars.....NO WAY!!!!"
We have stayed in countless hotels over the years, but I must say that The Viceroy was the most overpriced hotel I have ever stayed at. The rooms and beds were old and outdated. They put money into the lobby and left everything else the same after this hotel was purchased from Howard Johnson hotels(or another cheap chain). You could ever feel the springs […] in the mattress when you laid down. The staff was nice, but that's the only positive I can say for spending as much as I did. Read moreGenuine Hotels.com guest review
"Wonderful Weekend Getaway"
Booked the Viceroy for the Labor Day weekend just to get away for a few days.There are obviously so many hotels in Santa Monica to choose from so we had difficulty deciding. We will not have any decision problems in the future. The Viceroy staff more than met our expectations, and the hotel was immaculate. Many thanks to James and his team-we will see […] you again next time we stay in Santa Monica! Read moreGenuine Expedia guest review
"Beautiful pool and bar area."
We stayed recently at the Viceroy after much research between this hotel, The Shore, Shutters and the Oceania Beach Club. The hotel is beautiful. Check in was very quick and although it was only 12:30pm we got to check into our room straight away. Problem was they didn't advise us that the room was a specific disabled accesdible designed room so the […] bathroom was set up for wheel chairs and the shower sprayed all over the room and no where to hang towels. When we enquired we were told it was because that was all that was available when we checked in. But could be moved the following day. We did prefer our new room, another Standard Oceanview room. Room was lovely, nice bathroom products and robes. I would have liked a nightly turn down service with fresh towels, water and chocolates though as we do usually receive in other lovely hotels. Pool and bar area is gorgeous, so quiet and exclusive. Great location close to beach and shopping. A lovely few nights in Santa Monica but I might choose another hotel next time just to compare. Read moreGenuine Expedia guest review
"Looks cool feels like they would rather you LEAVE!"
I love the Viceroy brand and quality, however this hotel location lacks nearly everything a Viceroy is about!!!!! I have stayed at the Viceroy in Anguilla and Palm Springs over the past 10 years to give me a good basis of comparison. Addressed discourteous staff in the evening regarding an attempt to reserve a dining table at their restaurant. The […] guest relations manager had no immediate solution other than stating they has a wedding happening and this could be the cause. The hostess was more than bothered to hand my friend and I a menu to view while placing a reservation in person. NEVER would I have expected that from a member of the management at a VICEROY. When attempting to give them a second chance and try to dine for breakfast and then lunch, the front desk was rather blunt and rude in attempting to accommodate a late check out. I enjoyed the pool the service there was great as well as the food. As far as feeling like I was at a "Viceroy" I regret to say it was nothing but decor, their staff is rude overall including management. Read moreGenuine Expedia guest review
"Walking distance to the pier"
The hotel was fabulous. Walking distance to the beach and the pier, exceptionally clean and attention to every detail. My only complaint is this was my 50th birthday celebration evening and our room was directly over the pool.....which was great in the day time...not so much in the evening. There was a DJ pool side from 9pm to 1am. While the hotel itself […] was perfection, I was disappointed in the room selection...a bit difficult having a romantic evening listening to DJ music blarring till 1am. More attention to who is doing what when assigning rooms would be nice. Read moreGenuine Hotels.com guest review
"A Cool (too cool?) Hotel"
I came to Santa Monica to check out hotels for a wedding weekend next year, so I stayed in two different hotels. I thought the Viceroy was lovely, but I'm finding that no hotel is perfect. My issues: (1) hallways way too dark; (2) no place to plug in a laptop, iPad or iPhone charger (a problem at almost every hotel -- why can't they leave a power strip […] in a convenient location?); (3) hotel is a bit of a hike from the city center (I didn't go to the beach -- not sure how far the walk); (4) hard to find the restaurant hostess at dinner and breakfast, I think because she's inside and outside, and her location is not clearly marked; and (5) overnight parking was much higher than I paid at my other location in Santa Monica. The pool area was beautiful, and I was sorry I didn't have time to just hang out there. The room was beautiful -- very white and modern, with a spacious bathroom area. I would recommend this hotel, and may consider it for our wedding hotel. Read moreGenuine Hotels.com guest review
"Secluded luxury in Santa Monica California."
If you are looking for a 5 star high class secluded Ocean front hotel, then this is it! The Sunday Social time and BBQ was excellent! This is by far the best hotel for the money, although a little pricey for a budget, but worth every second!!!Genuine Expedia guest review
"Nice hotel, horrible customer service"
Our room was nice, and the location is good, but for a very expensive hotel, we would expect the hotel staff to be a lot more helpful and courteous. We wanted to check in at 1pm (2 hours before "official" check in), and there were clearly rooms available (probably slightly nicer ones than we paid for) and they rudely told us there was no chance we could […] get a room before 3pm unless we paid an extra $200 to upgrade our room. We were there to do engagement photos - starting with a few in our room, and then some on the beach (not on their property elsewhere), and they told us we would be charged $150 fee. They weren't willing to do anything extra to make our stay better, and wanted to charge extra for absolutely everything, which was just offensive on top of a huge room fee that we had already paid. I would stay almost anywhere else in Santa Monica before I stayed here again. Read moreGenuine Hotels.com guest review
"Almost passed it up"
This hotel was much nicer inside than outside. We passed it up and had to make a u-turn twice to realize that was it. It needs REAL help on the outside- just basically a plain white building with no balconies- and, although the photo on their website looks as though its right on the beach, you actually have to cross the street and pass the apartments […] that ARE on the beach to get to the ocean. The staff was nice and the restaurant was excellent. The A/C barely worked in our room, though-They did send someone up but he didn't seem to think anything was wrong with it. We paid for the internet for one of the days, but it worked sporadically. I'm not sure that we would spend this kind of money to stay there again. Read moreGenuine Hotels.com guest review
"Great pool area"
Overall the stay was comfortable but buyer beware, even in an ocean view room, actual views are very limited and you have to look past the buildings on the opposite side of the street. Also, the fitness center is really just a converted room holding some cardio/weight equipment...but then again, I would highly recommend running along the beach vs. staying […] indoors. Read moreGenuine Hotels.com guest review
Very nice boutique hotel and careful serviceGenuine Hotels.com guest review
"good place to chill"
good times. weather was a bit icky.Genuine Hotels.com guest review
"Great hotel for an exclusive,trendy,yuppy getaway"
My husband and I spent our anniversary in Santa Monica and since it was only the two of us, tried a few placed out. The Viceroy was fabulous. Very unique -- somewhat of a modern "throw-back" to the 60's. Very classy, Hollywood style. Words I'd describe are chic, posh, uppity, trendy and yuppy. Seems to cator to a prestige, young, elite group - I wouldn't […] recommend for families with children. The pool area is very nice, but very small and exclusive. It's at the end of the street of high-scale hotels. Personally, we prefer the other end of "Ocean" - which is closer walking distance to 3rd Street Prominade. #Our personal favorite is the Fairmont Miramar which is also exclusive, but a bit warmer of a family friendly hotel, but still exceptionally posh, clean, nice, and in a great location.# You really can't go wrong with either hotel - just depends what experience you're looking for. Read moreGenuine Expedia guest review
"Not happy with hotel policies"
It would have been nice to know about the $300.00 charge for incidentals prior to paying for a room. We drove 16 hours to stay at the Viceroy and had to sit in the lobby for 3 hours due to them not making it clear to us about the fee for incidentals..my bank didn't co op with banks out there and we only had cash which they wouldnt accept.Genuine Hotels.com guest review
"Santa Monica Heaven"
Doesn't look so hot from the outside, but this hotel is amazing on the inside. From the pool, to the details of the lobby, to the spacious rooms and bathrooms, to the view of the ocean and the friendliness of the staff, I'd say this is a pretty awesome hotel. I have two complaints-- one was that as an Expedia VIP member, Expedia claims this hotel gives […] you a free room upgrade which we did not receive. And the first room we were brought to reeked of cigarettes. They brought us to a new room immediately, however with a sightly better view and no stench. The people at the front desk were friendly and helpful, and the valet staff was on the ball as well-- always offering to give directions and giving us bottles of evian each time we got into the car. It's certainly the service I'd expect paying $35 a night for parking, but not always the service you get, so I was glad to see it here. It was also walking distance from the Santa Monica pier and a ton of great shops and restaurants. We even walked to Venice beach-- only 1.5 miles away! Read moreGenuine Expedia guest review
Loved it! It was the perfect getaway for us.Genuine Hotels.com guest review
Was told (via letter left in room) that pool area was off limits all afternoon on saturday due to private event (we saw wedding prep going on before leaving hotel). Given the pool was the primary reason we were staying here (at suggestion of friends in Santa Monica), we were insulted, shocked and dismayed that the pool was "off-limits" and NO compensation […] was offered (other than a mini-bus to a sister hotel -- Sheraton). In our opinion, this is akin to wanting to go out to a top restaurant in NYC and getting a shuttlebus to the Applebees in Newark. This type of behavior is unacceptable to us and will not be tolerated. Read moreGenuine Hotels.com guest review
"Would Not Recommend Staying at Viceroy Hotel!"
the good: * the hotel staff were friendly and greeted us with champagne. * the concierge was GREAT. he had several restaurant suggestions for us and handled the reservations! the bad: * the hotel rooms need to be freshed up. the carpet was a little dingy, the bathroom tiles had stains (yuck!) and the shower was gross!! water pressure was uneven and […] weak b/c the showerhead was clogged up!! * what was up with housekeeping?? they showed up at our door at 9.15 AM on saturday. we told them to come back in an hour. when we got back at 3.30PM, our room was still not serviced. someone showed up the next minute, but we told them to come back 5.30PM b/c now we had an event to get ready for. housekeeping proceeded to show up at our door exactly 4 times in the next 1.5 hours, each time with me telling them to come back after 5.30!! it was obvious the housekeeper did not speak a word of english, which was super frustrating. * we had breakfast downstairs and the service was lackluster. my 2 friends ordered a tasty looking glass of fruit juice. when i asked the waiter for one too, he looked so put out. when he finally brought the glass of juice over, it looked nothing like what my friends had. i asked if it were the same thing, and he grunted yes before walking off. basically i paid $7 for a glass of watered down orange juice that was half froth. * waited 10 mins for a drip coffee to go that cost $5.45. gave $20, got $14 change this hotel was a serious disappointment, esp the service. Read moreGenuine Expedia guest review
"Viceroy Santa Monica"
The hotel was beautiful and service excellent. Santa Monica was not as upscale as I expected though, beach was dirty and there were a lot of homeless people, a lot of the surrounding buildings were run downGenuine Hotels.com guest review
"Love the Viceroy"
Great hotel with style and ambiance. Lunch and wine on the patio in the late afternoon was perfect. Room was quiet, clean and comfortable. Easy walk to shopping and pier. Definitely will stay again.Genuine Hotels.com guest review
"Great service, but wear a haz-mat suit"
Service is a solid five stars -- they spontaneously offering to print my boarding pass for my flight home, and when they brought it to my room, brought a bucket of ice "because you requested it the night before; we thought you might want some again." Superb! But the condition of the fabrics, textiles and finishes in the room were appalling. Filthy, […] filthy drapes -- I didn't want to touch them; they were beyond disgusting, and and the fabric on the chairs and sofa weren't much better. I don't even know how they got to be so dirty -- the drapes looked like someone had splashed grease all over them. The chairs looked like what you'd encounter on public subway system. I literally tried not to touch anything with my bare hands. Can't believe the management allows such conditions to exist. Old is one thing; filthy is another. Read moreGenuine Expedia guest review
Very cool hip spot. Nice walking distance to many attractions in Santa Monica. Even kid friendly!!:)Genuine Expedia guest review
The hotel staff is one of the best I have come across in my travels. Additionally a great place to have a nice dinner.Genuine Expedia guest review
"Good for a weekend party trip"
The room was at the end of the hall, the last one, closest to the traffic intersection outside and you could hear cars and trucks 24/7. The Staurday night club music outdoors is quite lous as well. No easy amenties/sundries, no coffee maker i the room or affordable bottled water. There was no guide for the hotel in the room, and after using room service […] the first day, they never placed another order board in the room. There is no extra blanket in the room if you like any kind of weight on your body in bed. It is just a sleet and thin blanket to sleep under. The lobby is a bit of forced"uber-chic-cool" attitude...a friendly attitude is always in style in my opinion. The Loews Hotel across the street is a much better value, with a better view! Read moreGenuine Expedia guest review
"Nice Hotel, lil' dissapointed"
we really liked the Viceroy at Santa Monica, like in al viceroy's it's always nice. the only thing i was a bit dissapointed is that they didn't allow us to extend our check-out time for 30 minutes. so that left a sour taste in my mouth.Genuine Hotels.com guest review
The hotel is very nice and the comfortable. However we had the bad luck of having a broken heating system making the room 100 degrees. When we called down to front desk they sent someone to fix it. After dinner we returned only to find the room still 100 degrees. They offered to send another person up to fix it, but we wanted to have our room to relax […] in that late in the evening. We ended up sleeping with windows open which was pretty loud. Otherwise, the hotel was very pleasant. Read moreGenuine Hotels.com guest review
"a little tired"
have been dying to stay here for years, but maybe i waited too long. the room was a little tired and there were a few broken/worn handles, bathroom door didn't close all the way, etc. kind of a bummer, especially for the price... also, it was cold out when we were there so they tented the whole outdoor area, really disappointing since i was really looking […] forward to the pool-side fabulousness... i'd definitely go back, but only in hot weather and with a really good deal on the room. PARKING WAS EXPENSIVE!!!! oh and the gym was dinky. Bar and lobby were fabulous. Read moreGenuine Hotels.com guest review
Great lOcation and wonderful ocean view Restaurant is terrific, roomservice too and fun celebrity sightings. I would love to stay here again! Good service and very cool decor!Genuine Hotels.com guest review
"Loud and Proud"
Super noisy, thin walls. Also, room service got our order wrong and took 40 minutes to bring a 16 dollar coffee. Other than that, its terrific.Genuine Expedia guest review
"Honeymooners In Viceroy!"
The atmosphere of the hotel is very nice. The design and decoration are unique. When we faced a problem in our room, the staff were very helpful and polite. They even offered another room and help in packing! Our room had a great view of the beach which is about one block away. Santa Monica down-town is few blocks away where all the nice restaurants […] and cafes are located along with many shops. Since My wife and I were celebrating our honeymoon, I would DEFINITELY recommend this hotel for any similar occasions based on our experience :) Read moreGenuine Expedia guest review
My wife and I stayed at the Viceroy for three nights on leisure visit to LA. Service at this hotel is fantastic. All the staff were helpful polite and efficient especially the front desk amd the concierge. A member of staff (serbian lady) recommended Urth Cafe for breakfast and we loved it. It is worth it to get a sea facing room if possible. The room […] was very clean however as we always recommend to hotels asian (Thai, Japanese) and muslim guests like to wash after using the bathroom so a hose attachment is very useful wherever bidets are not available. Third Street Promenade is fantastic for shopping, eating and cinema. Santa Monica is the perfect place to stay for a visit to LA. Read moreGenuine Hotels.com guest review
"nice Xmas vaction at Viceroy"
We have 4 parties through wonderful days during X'mas holiday. Even during the holiday staff are very pleasing and details. only one thing was absolutely unconfort. charge on internet? free internet asscess are almost all around the world's hotel except States......poor...... couple bucks are notthing but annoenyed.Genuine Expedia guest review
"The Viceroy is a must stay if in Santa Monica"
The Viceroy is an amazing experience. Comfy but hip and modern. The entire staff was friendly. I also had a special request and they took care of it immediately with attention to detail. I travel almost weekly for my job and I usually don't find most hotels are worthy of a return visit - the Viceroy will be visited by me again.Genuine Hotels.com guest review
The hotel was fabulous! I am a designer and have seen the photos and it was even better in person. The service was wonderful and the beds are super comfy. Great location to shops and the resturaunt was top notch! Great hotel!Genuine Hotels.com guest review
Love, love, love this place. The rooms are wonderful, love the Neil George amenities in the room. Wonderful decor throughout and great service! Fun bar area with great appetizers and drinks. My favorite place to say in Santa Monica.Genuine Hotels.com guest review
The hotel rooms were small and had old style decorations, kind of what you might expect at your grandmas house. There were plates and other strange things hanging in the room and it felt very old fashioned. The walls were paper thin, and I could actually hear a person uriniting in the room next to mine. The service was GREAT however. The staff was extremely […] nice and willing to do whatever it took to make us happy. The location was also decent. I would recommend this hotel if you like old style decorations or great service. Read moreGenuine Expedia guest review
"You get what you pay for. Expensive."
The staff was very corteous and professional. However, we had the AC that did not cool off as it should've. Had three techs to attempt to fix it, but finally, and fourtunately, got credit for the parking which had not been previously known there'd be a $36. charge, for one night.Genuine Hotels.com guest review
"Viceroy: Location is ideal & service was great"
Close to the beach, shopping and great eating places. Premium price, but worth it.Genuine Hotels.com guest review
"Sisters new home!"
This is my 2nd time at the Viceroy. My second time staying there with my sisters. We have proclaimed this to be the new sisters meeting place in CA. Love, love, love the Viceroy. I have one complaint....the toilet paper is not soft. It is cheap and cardboard-y. Not to the standard of the Viceroy. Not to my standard. Change nothing else! But change the […] TP. See you soon! Read moreGenuine Hotels.com guest review
Great vibe.. Young and loud when events are on but didn't hear in room.. Slight hill from beach and 2 blocks from 3rd st promenade & pier!! Loved it.. Front desk was wonderful!Genuine Hotels.com guest review
"Not a family friendly"
I would highly suggest to the hotel to arrange a closed bar and dance area instead of turning their main reception and swim pool area every night to be party and bar area !!! this atmosphere is not kids friendly at all, and that is why we decided to move for the last remaining 2 nights of our booking.Genuine Hotels.com guest review
"Love the hotel and door staff... Staff service extremely slow and horrible!"
This hotel was beautiful and convenient to stores, eats and the beach. Door staff was extremely helpful with directions... we went to them instead of the concierge(with the attitude)must be waiting for her big break in Cali! If you asked for directions they go to their file and hand you a map, no words?!?! One dismissed me and started to talk to her […] co-worker and I was still there. The pool was always packed with no where to sit. Both times we had to flag someone down to request drinks and they seem to drawn to a certain section...hmmmm?$?$ We waited 25 minutes to order drink and had to go and order inside and was told to go outside to order. The next day after waiting 20 minutesto order, we ordered a bottle of wine, brought out in a ice bucket and was told to give it 10 minutes after waiting 35 minutes for him to bring it! IT WAS A WARM BOTTLE OF Pino Grigio!! We were shocked and very disatisfied. Read moreGenuine Expedia guest review
"great place for a happy hour"
shouldn't charge for internet connection nowdaysGenuine Expedia guest review
"Excellent Vibe in the Hotel"
Excellent vibe in the hotel, very happening and fun and the staff is very friendly and helpful.Genuine Hotels.com guest review
nice room.. in a great neighborhood...room had great bathroom, and a great double pane window to keep room quiet at night....there are allot of party people in the lobby, and around the pool at night on the weekends,... just fyiGenuine Hotels.com guest review
"Viceroy Hotel Santa Monica"
This hotel is full of beautiful people. Young beautiful people. Since I an neither young or beautiful, I had to nust notice the quality of the service, which was excellent. You will pay for it,however. But I wouldnt stay again.Genuine Hotels.com guest review
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