The hotel seemed to be doing some remodeling and they had things everywhere.Genuine Hotels.com guest review
The hotel was under renovation during our stay.Genuine Hotels.com guest review
"night in he.."
The beds were good to sleep in. The pool area was dirty with boxes and trash every where. The room was dark. The cleanliness was not great. I would not stay again.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit I sincerely apologize for falling short on your experience during your last stay at our hotel. We are making many changes around the hotel including new owners, new managers, new policies and procedures and a full hotel renovation. Please contact the sales department and we promise to do whatever it takes to win back your business.
"Clean and Comfortable"
I enjoyed my stay. The bed was comfy. The room was warm and clean besides a large stain on the arm chair and ottoman in the room. Also the hotel is under renovation so there were some signs of construction in the hallways. But all in all I would suggest this hotel to friends and return for future stays.Genuine Hotels.com guest review
Loud guest, tolilet over flowed, banging on the walls, heat not working. I will never stay there again. The red roof is 100 times better!Genuine Hotels.com guest review
The hotel is under construction which is a sore eye to the patrons.Genuine Hotels.com guest review
My stay was not comfortable at all, kids running up and down the hall then at check out they gave someone else my 100$ deposit by mistake. .. bottom line you get what you pay for.Genuine Hotels.com guest review
"Could have been cleaner and quieter"
The hotel is renovating, so I'll give them a pass on a few things like the lobby area being uncarpeted. I must say however, there's a couple things wrong here. First, the walls are super thin so I could hear everything (until around 1am) from both my neighbors. In the morning, the hallway was littered with french fries from a drive thru, salt and catsup […] packs on the floor from the night before, which was disgusting. There may have been only 15 people staying there that night, and all were located in one hallway ----- you'd think the a hotel employee would walk the hallway at least once and take the initiative to vacuum. Read moreGenuine Hotels.com guest review
"It was clean and they served a pretty good breakfa"
Room was clean and comfortable. Staff was attentive to our needsGenuine Expedia guest review
"Nice over all just a few glitches here and there"
The heat was broken for about 3 hours then someone took another hour to fix it, we didn't get moved or any type of money back. the phone worked when it wanted to and the TV went in and out.Genuine Expedia guest review
It was nice. But it was hard to set the temperature.Genuine Expedia guest review
Hotel room had no blanket on bed or in room. Front desk lady didnt bother to check and told me they were out. A male front desk associate found blanket and brought it up to me.Genuine Hotels.com guest review
"Tolerable, but difficult to find"
The surrounding businesses are few and directions to the hotel are a bit confusing, but if you just need a place to rest, this will do. Granted they are remodeling but some security in that secluded area should not be as compromised as it was. The bed was soft though and the rooms are basically insulated, so I wasn't assaulted by the squeals from the […] teens down the hall. Tolerable. Read moreGenuine Hotels.com guest review
"Close to hwy and shopping centers"
It's my sixth time at this hotel, they don't let me down,and now they have newbreakfast roomGenuine Hotels.com guest review
The people were really nice. I would stay there again.Genuine Hotels.com guest review
"very poor customer service"
I was not pleased at all, and it wasn't by no means an enjoyable event. The room had not been cleaned properly. The furniture in the room had some type of dried up stains on the cushions That's disgusting. That's just a small example of what was wrong But the main thing was how rude one of the employees of this establishment was to me. I definitely […] intend to follow that matter a lot further. Read moreGenuine Hotels.com guest review
"They need to improve..."
They're in the process of remodeling the hotel, but they also need to improve their operation. The shower in the room didn't work properly; after I complained they attempted to fix it but it still wasn't working. When I returned to the hotel for the second night of a two-night stay, my room key had been deactivated. The front desk clerk reissued a key […] without verifying my identity. Then I discovered that the room had not been made up. I'm in the area only once or twice a year and won't return to this hotel unless I see more positive reviews. Read moreGenuine Hotels.com guest review
The hotel was being renovated, a lot of construction going onbut overall a pleasant stayGenuine Hotels.com guest review
Great, especially customer service. Thank you!!Genuine Hotels.com guest review
Had to go thru a maze to get to our room. Very noisy kids & people in the halls all times of the night. Not very clean even tho the place was under renovation kids in pool 8:00am making noises very bad experience.Genuine Hotels.com guest review
This hotel is undergoing a major renovation. It's dusty and loud and many things like the breakfast area are completely improvised. The staff is friendly and clearly doing the best they can under tough circumstances but I would avoid it for a few more months. The pool is VERY cold.Genuine Expedia guest review
"Pool was very cold!!!"
Hotel was not what I was hoping for! The pool was cold and the renovations caused for a not fun time.Genuine Expedia guest review
"Hotel Undergoing Extensive Renovation"
The lobby and upstairs are being renovated. The stairwell smelled badly of old cigarette smoke and was completely filled with garbage leaving only a narrow path in and out. There was an overflowing dumpster in the back parking lot and cardboard boxes on the lawn outside of the pool. The room was ok, but the lounge chair and desk chair a were stained […] and long overdue for replacement. The bed was comfortable but the fitted bottom sheets were too small for the mattress and kept pulling off the corners when rolling over and that disturbed my sleep. The bathroom was clean though not detailed clean because the grout was dirty in the corners. The wallpaper was peeling and dirty too. The carpet was stained in many places although it seemed like it might have been superficially vacuumed. Altogether it was an uncomfortable stay. The best part was when we first entered the room the heat was off and clearly had been off for a long time. It was very cold outside so the room couldn't have been more than 50. It took several hours to warm up. Even then, the thermostats has too broad a range, so the room varied from very hot to cool - varying by probably ten degrees - as the heater cycled off and on. Road noise was audible but usually not excessive. Occasionally, a car passed on the highway that was loud enough to disturb my sleep. Read moreGenuine Expedia guest review
"A little messy"
Typical for a baymont in terms of room quality. I always think they are a good value. This one may have been undergoing some remodeling as there were piles of empty cardboard boxes under the stairwell. Other than the clutter a decent stay.Genuine Hotels.com guest review
"Best place to stay in metro detroit area"
Hotel staf is very friendly, hotel clean and welcome you. Close to hwy close to shopping center and food, all you need for short and long stays.it my 3rd time there.keep the good workGenuine Hotels.com guest review
Housekeeping came in the room two times be four 9 am i was sleeping check out at 12 the frount desk clerk very sturn not friendly when checked in .Genuine Expedia guest review
The outside did not give a good first impression. The actual room was great.Genuine Expedia guest review
Clean and quietGenuine Hotels.com guest review
"Easy on and off access to hwy"
Very nice hotel. Nice selection of breakfast items. Indoor pool and fitness area looked really nice. Asked for later check out and staff were accommodating. Beds were comfortable, room nice.Genuine Expedia guest review
"poor service and dirty room"
Asst. GM Ryan is rude and staff is also. Very and insensitive to customer needs. Refuses to help customer based on the company own miss communication had to get my bathroom wiped down while in,my room.Genuine Hotels.com guest review
Hotel was under renovation and workers were pounding on the directly above room all day, night and weekend. Asked to move was moved to a uncleaned room, then finally the third time they got it right. Couldn't wait to check out.Genuine Hotels.com guest review
Tube was clogged upGenuine Hotels.com guest review
"Nice great location easy access to freeway"
The hotel staff is pleasant, friendly, and helpful. The make fresh cookies and have a complimentary food cart in the evening. The breakfast is good and I the gym is updated. Only negative is there cable channels are limiting: there is no E!, MTV, VH1, We TV, BET, ABC Family, Bravo, etc...Genuine Expedia guest review
"staff was lazy"
the pool was dirty and the staff was lazy but the room was okayGenuine Hotels.com guest review
"Don't Go There"
The room had holes in the carpet. The walls in the halls had holes and were extremely dirty. I asked for extra towels and never got them. Overall the place was a disaster. By far the biggest joke was the homeless guy panhandling in the lobby. Stay some place else!Genuine Hotels.com guest review
"Great customer service but..."
My stay here was a good experience. The friendly staff made all the difference. Every person there seemed to go out of their way to accommodate me, so that was refreshing. I really only have negative feedback on two things. One being the overall cleanliness of the public areas, a good scrubbing should be done. Two, the staff needs to be aware of the […] first floor back entrance being propped open by rocks by the smokers or whoever uses the entrance. The three days I was there, the door was never shut and that included an evening I got back to the hotel at close to midnight. So, for the safety of the guests, this should be made a priority and even a sign put up notifying not to prop the door open. Other than that, my stay was good and I will stay here again for future trips. Read moreGenuine Hotels.com guest review
Thin walls ... Loud.Genuine Hotels.com guest review
Hotel not clean. Beds uncomfortable. Breakfast should be served til 11 at least. Room smelled. Manager not friendly and pool closed earlyGenuine Hotels.com guest review
it was quiet relaxing and comfortable..Genuine Hotels.com guest review
Very clean, close to restaurants as well as shopping centersGenuine Hotels.com guest review
Pool needs to stay open later. ..room smelled when we first came in. Beds are hard... fridge and microwave should be included and breakfast served til 11Genuine Hotels.com guest review
The room was dirty. The couch had spots on it. The floor was not vacuumed. I hated it and will never ever go back to any one of there hotels it was more like a motel. Even the hallways looked as if a million kids ran threw there after football practice on a rainy day....Genuine Expedia guest review
"Difficult to Find"
This hotel is located on one of several high-speed, major, & busy roadways just outside of downtown Detroit. I never found it, even with my phone's GPS & had to book a hotel elsewhere. If you book here save time for driving, get directions in advance, & have another person with you to help with your map & fast exit decisions. Good luck.Genuine Expedia guest review
Nice enough hotel. The price was right and the staff was very friendly. The room was a bit dusty and its close to the highway so it was a tad noisy.Genuine Expedia guest review
"Nice quality for the price"
Hotel staff was very friendly and helpful, room was large and clean and close to shopping and restaurants. Very nice breakfast in the morning and had my favorite flavored coffee creamer! Hotel was not easy to locate and not well marked.Genuine Hotels.com guest review
Overall, the hotel was nice. The rooms were comfortable and the staff was helpful. They had a nice breakfast of yogurt, English muffins, mini muffins, bagels, etc. We chose this hotel specifically for the pool. The positive was the pool had adult only hours from 6-9 am and 9-10 pm, which was nice. However, the jacuzzi was out of order. Also, the pool […] was seriously the coldest pool I've ever been in, and I'm not that picky. Just keep that in mind if you're interested in swimming. I saw other people had the same comment in the reviews, but I didn't take them seriously. Read moreGenuine Hotels.com guest review
I travel regularly to Michigan. Renovations are being done and the bathroom sink wasn't draining properly. For the cost of the room, it wasn't bad at all.Genuine Expedia guest review
Needed a refrig in the room... They brought one to the room immediately.Genuine Hotels.com guest review
Should have been told about renovation before booking a room. Very dusty,as well as an bad smell.Genuine Expedia guest review
"DO NOT STAY HERE!"
the hotel was very unkept and rundown. the air conditioning was broke, power went out one night and hotel staff charged my credit card incorrectly. stay somewhere else!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )