"Needs better more friendly staff."
Night shift front desk workers are terrible.Genuine Hotels.com guest review
I just did not like that the house keeping kept coming to my room 3 hours before check out time trying to just open the door and come inGenuine Hotels.com guest review
It was a nice stay.Genuine Hotels.com guest review
Weakness: We had to ask for towels, only had two sets in the room. One day our room wasn't cleaned- we had left for the morning, returned about 2:30pm and room still wasn't cleaned- told them just to bring fresh towels since we were in for the rest of the day. Not sure if they were just under staffed. Construction was going on in the lobby area. Looked […] like the hotel just changed over and was remodeling. Strengths: Staff was very friendly and helpful. Breakfast was delightful (the cook was very pleasant). Management and Security were present and kept the disruptions to a minimum (lots of kids for some team event). Pool and hot tub area was also really nice (unsupervised kids should be monitored or removed from pool area though). Will not stay here again though, because it was not located in a desired area (not a lot of dinner/food choices). Read moreGenuine Hotels.com guest review
Front desk could have been a little more helpful, didn't service my room,mans key kept deactivating, other then that great stay!Genuine Hotels.com guest review
"Fine hotel for the money"
The hotel was fine. I didn't stay for the breakfast, but it looked like what you would expect. the room was clean. i would stay there again. The price as right.Genuine Hotels.com guest review
ROOM WAS OK DDN'T HAVE ANY TOWELS, WE CALLED DOWN TO GET SOME AND IT TOOK THEM UNTIL 10:30PM AND CALLING 5 TIMES TO GET THEM TO US. THE YOUNG LADY THAT WORKED THE FRONT DESK THAT NIGHT WAS NOT VERY FRIENDLY.Genuine Hotels.com guest review
"Last Minute Stay Choice"
Bathroom shower still had previously used shampoo in it. Elevator was scary (shaky) - also renovating (painting)and garbage left on elevator.Genuine Hotels.com guest review
Overall this hotel was okay! However, the welcome from staff at the desk was not so good.there was two staff at the desk,yet we were totally ignored while one was on phone, the other staff stood by not even acknowledging our arrival.Both left the desk ,then the one who stood by returned to attend to us with no words of greetings whatsoever.Rooms are […] great and clean but the hallways are not so clean.Breakfast buffet was excellent! Read moreGenuine Hotels.com guest review
"Best Value in Southfield."
I travel to Southfield for business frequently. The hotel is clean and the pricing is great for the area. While business directly next to the hotel is closed, it's just a block from a Best Buy and other large retail and restaurants. The staff is always helpful, friendly and willing to do extra's to help us out during our stay. The property is under […] renovations and is already better then my last stay. Read moreGenuine Hotels.com guest review
"Baymont in Southfield"
The trip and stay were comfortable and the hotel was kind enough to adjust to my needs that i extended my stay another week without thinking twice.Genuine Hotels.com guest review
Pretty much what I paid for...so I can't complain ...I've done worst for the moneyGenuine Hotels.com guest review
The room was nice and clean........the first room # was 231 . When I left out of the room, the door wasn't locking......good thing I checked it before I walked away........anyway, had to wait almost 15 minutes before someone came with another key for another room....he was kind enough to help me move my things to the new room.........then in the morning […] I went down for breakfast and there was a fly in the enclosed bin of bagles/mini muffins........forgot to mention that when I checked in there was no internet service........i also asked for a room that was close to an exit.......front desk said that there were no other exit .....one way in .......one way out....... Read moreGenuine Hotels.com guest review
Hard to find location. The lobby and our room were nice. Other common areas showed wear. The breakfast buffet was good. Would consider staying for our next visit to the area.Genuine Hotels.com guest review
the Staff was very helpful. I had have a very trying day and night. Tony even offered to bring my bag in to help me out. The over all stay was nice.Genuine Hotels.com guest review
"one night stay"
staff was very courteous,polite and accommodatingGenuine Hotels.com guest review
Ok sir stay 1 nightGenuine Hotels.com guest review
"Not what I expect from a Baymont"
I expect more than this from a Baymont. This place should be closed or remodeled. Staff is nice and works hard. The place is not in good repair. My "smoke free" room didn't smell smoke free (they changed room for me with no problem). Disappointed.Genuine Hotels.com guest review
The rm was cool, except tv didn't work. They placed me in another rm but no shower-head. Other than that, the rm was was greatGenuine Hotels.com guest review
Bad area, abandon buildings next door, serveral people hanging outside all night, trash and garbage all around. Hotel needs to cleaned doors filthy, walls dirty and bed spreads soiled.Genuine Hotels.com guest review
Friendly staff. Breakfast was so so. Let me checkin early which was huge.Genuine Hotels.com guest review
This was a great value for the money!!Genuine Hotels.com guest review
This hotel was an upgrade to say the least. Pricey, but it was a nice hotel. Everything was clean, and comfortable. The breakfast was very nice. I would have liked a refrigerator in the room, but I am not complaining considering the hotel we were in before was horrendous. Very nice indoor pool and very peaceful stay. Staff was very nice.Genuine Hotels.com guest review
"Hotel was near the mall & healthy food location"
The quality of the was great. We had only two complaints:1) the sink kept clogging up 2) the room was right near the pool had to adjust our noses to the smell of chlorine. Outside of these two issues we enjoyed our stay at your hotel.Genuine Hotels.com guest review
"Good for the price"
The hotel was ok. Room was clean, good breakfast, nice pool. The outside was going through some revocations so looked a little scetchy. But for 60 bucks it wasn't bad.Genuine Hotels.com guest review
"I love the new changes"
I love this hotelGenuine Hotels.com guest review
Maid service left no soap or shampoo. I had to go to desk to getGenuine Hotels.com guest review
Satisfied with everythingGenuine Hotels.com guest review
I did not enjoy my stay at the Baymont Inn...the room had a damp moldy smell, the air conditioning controls were not adequate, pillows felt damp. There was always guest milling around, smoking and talking near the front entrance...didn't like the deadbolt on my door because it didn't appear to be locked. The hotel itself just didn't feel comfortable […] to me. This is probably my worst hotel experience in quite some time...wish I could get a refund...needless to say I will not be staying there again. Read moreGenuine Hotels.com guest review
The room was not safe.Genuine Hotels.com guest review
"convenient location. standard hotel stay"
I was hesitant at first when I booked this hotel because of the mixed reviews but went ahead anyways because the price was very agreeable. The staff was very friendly, room was clean and hotel was nice for the price. Hotel was under construction but was aware before I went to no complaints there. Pool area and fitness was very nice. Only complaints […] I would have about the room is that there was no trash cans in room. I thought that was strange. Also I had requested a fridge for medication purposes and one was not provided. I would recommend for a convenient inexpensive stay Read moreGenuine Hotels.com guest review
very dissppointed when we are checking in that their room was not available for 2 beds. We even asked many times before they give us an extra side bed. They told me that booking to hotel.com was not good idea.... other than that everything was great.... only thing we stayed baymont bcuz closer to family place.Genuine Hotels.com guest review
"Worse hotel ever stayed in while in Michigan"
I should have listened to reviews. This place is horrible. Nats flying around in room& not clean. Non smoking room smelling like smoke. Phone in room was extremely dirty & missing inside of it when I went to call front desk. They refused to refund my money when I wanted to move to another hotel.Genuine Hotels.com guest review
First of all, the hotel is very difficult to find, as it is surrounded by 2 highways and a service road. Once we arrived, the room we were assigned was pretty nice, with a decent king sized bed, microwave, and fridge. The pool was a decent size, but very cold. The jacuzzi was barely hot. There were adults diving into the pool, making it almost impossible […] to swim, and definitely getting splashed. When were using the sink on the first of a two-night stay, the pipe started leaking water all over the floor. We told maintenance right away and then left the room for many hours. When we returned that night, there was a note telling us that they couldn't fix the pipe and that the front desk clerk would give us a new room. When we got to the clerk, he knew nothing about it, but gave us the only room they had left. The room was not good. The bed was lower to the ground, there was no microwave or fridge, and the bathroom door was so warped, I literally couldn't open it from the inside and had to call on my partner to open the door and let me out. The clerk only compensated us with a 50% off coupon for a future stay. Will not be returning. Read moreGenuine Hotels.com guest review
Staff at desk was friendly and helpful. Room was clean & comfortable as I have come to expect from Baymont Inns. Inn is well built and quiet despite proximity to busy highway. Breakfast was good. Only flaws I found is parking lot lighting could be better in the back parking lot. Lock on back door wasn't working and wouldn't unlock, so had to walk around […] to side. I was assured that it would be fixed and I'd rather it be stuck locked, than unlocked. Would not cause me to not go back. Read moreGenuine Hotels.com guest review
They had to move us to a different room due to the shower wall was full of black mold. It was stuffy, musty, second room was no better the sitting chair was filthy, the carpet was filthy, the bathroom had hair all over it. The bed was lumpy, housekeeping was a joke, ask for sheets to be changed not, no hand towels left in bathroom and no floor mat ;( […] will not return to this hotel. Since we was there for a family funeral had no where else to go do the flooding in Detriot, Michigan Read moreGenuine Hotels.com guest review
I wasn't able to stay here. When I made my reservation I was not informed that I would have to pay $100 security deposit up front. I didn't have enough money and would have been stranded if hotels.com didn't transfer my reservation to another hotel.Genuine Hotels.com guest review
We had very noisy neighbouring guest who banged indoors and laughed and talked all night without a care and management was unable to handle them...after a long drive with kids, there was no rest..other than that...stay was not bad...but don't count on getting the fridge and microwave you requested...we got our. Micro on last day of our stay..breakfast […] was good and staff was friendly.. Read moreGenuine Hotels.com guest review
"You get what you pay for."
Unclean halls & elevator; unfriendly staff; grounds unkept; conveniently located.Genuine Hotels.com guest review
"Some Good - Some Not so Good"
The hotel room was clean but the telephone didn't work, there was no desk chair and no soap. Room service brought us soap, but we had to repeatedly ask the front desk for a chair. There were 8 children under age 5 in the hot top including some in "swimmies" even though the sign said you must be 16 years old to be in the hot tub. The elevator sounded […] rather rugged but worked. The front desk staff was friendly. The morning breakfast was well stocked even though the hotel was pakced with guests. Read moreGenuine Hotels.com guest review
The hotel was ghetto, the rooms smelled like smoke, the house keeper rushed us out of the room a hour and a half before check out, I wouldn't recommend anyone to stay hereGenuine Hotels.com guest review
We stayed for 3 days. Nice hotel can tell newly remodel & breakfast lobby area very large with lots of seating. A very large group came in very impressed how well staff went out their way to help everyone. They always smiled & very nice despite some people yelling at them. Would stay again.Genuine Hotels.com guest review
"Nice for the price"
Hotel was nice the only downfall was they never provided enough towels for the number of guest in my room. however I would stay there againGenuine Hotels.com guest review
The hotel was disgusting and now hotels.com says i have to stay for nights I didnt stay there.Genuine Hotels.com guest review
It was OK. The shower didn't work, which we reported, and the chair in the room was pretty dirty. But other than that, had a good night's rest. Got a good price on it, so, like I said, it was OK. Our friends had a room there too and they were by an exit door that slammed loudly, which went on for most of the night, so I felt bad for them.Genuine Hotels.com guest review
Two sleepless nights, remodeling inconvenience, staff indifference, a 2 am fire alarm and even a police incident made it the worst experience ever. The front desk staff (except one) had no interest in our concerns. I have very little good to say, except that I was able to cancel the third night and go elsewhere.Genuine Hotels.com guest review
Needs cosmetic work and better customer serviceGenuine Hotels.com guest review
My air did not work no one came to check it after I went to the front desk. The hotel was in the middle of a remodel so it was a little dusty..Genuine Hotels.com guest review
Ok stay for the price.Genuine Hotels.com guest review
Was overbooked when I got there. Room smelled like marjuana. Wouldn't give us credit, only had 1 elevator. Very bad experience.Genuine Hotels.com guest review
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