"Value for the Price"
Hotel was under renovation. My room was down a corridor with no carpet. Last night was loud as teenagers ran up and down hall well after midnight. Room was older with very shabby chair. But weekend cleaning staff did a much better job than weekday staff. Fresh towels and toiletries. For th money, I have stayed at a lot worse.Genuine Hotels.com guest review
Very unsatisfied.will not stay there again. Very loud and uncleanGenuine Hotels.com guest review
We had to switch rooms twice. One room the tub was filthy! The other room had no electricity!. One receptionist was rude and kept hanging up on me when I called the front desk! It was a very unpleasant stay!.. I will not be returning!Genuine Hotels.com guest review
I thought the room was excellent except for the lighting over the bathroom sink was not in working order. Otherwise okay would stay there again.Genuine Hotels.com guest review
I have never stayed at a hotel with so many problems. The problems were with the maid staff. We NEVER had a maid the entire 3 night stay, which meant there were no clean towels, no emptying of the trash, beds were not straightened, while we were gone. The breakfast was satisfactory, although the the trash needed to be emptied, and one of the guests, […] informed the front desk clerk, who did go and emptied the trash. We noticed that many of the rooms had trash sitting outside their doors. Will never stay here again!! Read moreGenuine Hotels.com guest review
We were in town for a family event, very good location, close to where the event was being held, good price on the room. We were concerned about what we would get for the price, we were pleasantly surprised. I will use this hotel in the future.Genuine Hotels.com guest review
My stay was slightly "ok".There were loud drunks outside my window during the afternoon.The pool door leading to the outside was broken and slamed all day by children.My tub had a few hairs in it.Pillows were flat.Hotels was going through a remodel so I'll go back once they have finished.Genuine Hotels.com guest review
"worst stay I've had"
Don't know where to start! I work nights and come in some time in morning, front desk was aware of this from the start....yet cleaning crew would nock on door no less than 3 times a day while I was trying to sleep even with DND sign on door. I went to management multiple times which did NOT help Pool hours were posted as 6am til 10pm, no one unlocks […] the door til 9am....after working 16 hrs the hot tub is really nice at 7 am to loosen you up before you sleep. Hotel had loose carpet in multiple places and construction trash all over the back parking area, hallways were unfinished. The hotel can be quite difficult to get to due to being built right at a highway interchange and traffic is horrible most of the day. Had access problem with room(battery died in card reader) one employee tried to ram the door open and there was no maintenance staff to repair.....after this I would not leave personal belongings in room. Read moreGenuine Hotels.com guest review
"This is not a 3.5 star hotel!"
The elevator/vending area floor was extremely dirty especially in the corners. The vending machine was practically empty for the entire two day of my stay. Full trash cans were not emptied when the room was cleaned. Shower did not get cleaned.Genuine Hotels.com guest review
"Not what I expected!!"
Location was good and breakfast but that's about it!! There was mold in the bathroom ceiling, bed sheets didn't fit correctly( so once an hour had to both get up to adjust), staff was rude, and unhelpful! The only entrance that was useable was the front. The back door hotel key slot wouldn't work, and key to work stopped working at least twice a da […] y! Read moreGenuine Hotels.com guest review
"One of my favs"
I love staying at this hotel. I've been here a million times even when the hotel was the Hampton Inn. Walls are kind of thin my neighbors were loud coming in very late. Will definitely stay here again!Genuine Hotels.com guest review
I was very, very pleased with my stay at the Baymont Southfield. The staff did all they could to make sure that I was pleased with the customer service, as well as the accommodations. The room was clean, the staff maintained order and the overall condition of the hotel was great. DavidGenuine Hotels.com guest review
I did not like that there was furniture by the pool area.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit Sorry for the inconvenience. I do want to let you know that all of the furniture is out of the pool area and we are finishing up with all of the renovations. Thanks for your feedback. Best regards, Casey C.
Unfortunately, i did not like my stay. Rooms were nothing like the pictures. The pool was closed and the front desk service was kustca handfull. I got this hotel for my prom night and im upset that i didn't have much fun because of the hotel conditions.Genuine Hotels.com guest review
The hotel seemed to be under construction during my stay. When I arrived to my room, it was cleaned but I noticed some of the furniture should have been fixed/updated. The desk had scratches on it & it was dusty. The bathroom needs major fixing. The shower head looked like it was going to fall out the wall. The bathroom ceiling needed to be repaired. […] And the noise level was loud during my stay. Some of the guests were having LOUD conversations in the hall & I did not want to hear that. Overall the stay was just ok. Read moreGenuine Hotels.com guest review
"served it's purpose"
I was thankful to get one of the newly remodeled rooms. But, the furniture was dated and not much storage in the dresser for 2 people considering they used a night stand for a dresser. Overall, it was a comfortable, clean and I would stay again.Genuine Hotels.com guest review
"better than last time"
The hotel is still undergoing massive renovations, but was much better than our stay last February. Lots of people hanging around the building at night, but security was very visible as well.Genuine Hotels.com guest review
The room was ok for the one night. It was right off the pool so we could hear the kids screaming and after a 16 hour drive it is the last thing we want. Front desk was very polite and courteous though.Genuine Hotels.com guest review
Enjoyed our stay from the time we arrive and were greeted by the desk clerk to the newly rennovated room to the morning breakfast. Would definitely return.Genuine Hotels.com guest review
This was my worst stay at a hotel ever. This is the bsst way I can sum it up will not recommended to anyone.Genuine Hotels.com guest review
The hotel is under construction. We got it at a great price. The pool and hot tub was great the first day, but on our second day there they closed down the hot tub due to problems. The breakfast was nice. Our biggest issue was that our toilet backed up and we called the front desk twice before they dropped off a plunger. They did not send someone to […] deal with the issue. So we kept the plunger because about every 3-4 flushes we had to plunge it. Also my son stepped on an earring in the pool and got it stuck in his foot. Then he found lots of bobby pins in the bottom of the pool too. I brought it to the attention of the front desk, but no manager was there to help me. The rooms and lobby have been nicely redone. I am sure this will be a great place once all of the issues are addressed in the remodel. Read moreGenuine Hotels.com guest review
"1 night ok"
Lobby was nice and desk staff was great. Room was decent but located right next to ice machines and stairway so I was disturbed frequently.Genuine Hotels.com guest review
Good management bbut hotel, although remodeled, has very small bathrooms for tow peopleGenuine Hotels.com guest review
Too many kids and teenager. The teenager walk the halls all nite and it was pretty scary with them there this weekend. The small kids no supervision at all. .Genuine Hotels.com guest review
"Don't book this hotel"
I didn't like it at all the TV didn't work n pool was not ready beds n everything where all by the poolGenuine Hotels.com guest review
"Close to family members"
My stay was ok, the heat in the room didn't work well, and I didn't have enough cover on my bed.Genuine Hotels.com guest review
Frequent traveler.Genuine Hotels.com guest review
"Good value for the stay"
It was good. The hotel is under renovations. When I first checked in the front desk agent told me I should reserve room under the hotel itself instead of a third party vendor for special treatments. Meaning that If something was wrong with the room all he could say was I'm sorry and not give me another room. Well the heat went out and the young lady […] gave me second room no questions asked or she didn't look to see how I paid for the room. This room was much desirable than my first room. Overall not bad for a couple of nights stay. Read moreGenuine Hotels.com guest review
"Eh ive had worse"
My fiancee and I stayed over night and went on a little river boat cruise. Our first issue was the hair dryer didn't work. It took two people to get it fixed. The first just came and fiddled with the machine then went to find the guy to bring us a new one. When he showed up he fiddled with it, unplugged everything I had hooked up and just left a new […] one lying on the counter. We were finally able to get ready to leave. We were gone about 5 hours and we came back hoping to have a little romantic time alone. The romance was difficult due to the fact that the only light that worked was the biggest and brightest in the room. We continued and went to bed. When we woke up we went down for breakfast. (I'm severly gluten intolerant to the point where a few bread crumbs make me vomit profusely) There were very few things I could eat for breakfast. Half of what was edible was over cooked dried out or rubbery. I finally settled for cottage cheese and coffee. After breakfast we packed up and headed home. On our way out to the car we noticed that the opposite side of the hotel looked to be under going some serious renovative construction. Needless to say I think we'll be staying elsewhere from here on out. Read moreGenuine Hotels.com guest review
"Close to family members"
My stay at the Baymount Inn was bad except for a few perks. I had booked 3 rooms with double beds, but didn't get the 3rd room, had to settle for a queen bed and rollaway bed. Workout room was up to date; needed towels and sanitizer in there to wipe machines down after workouts. Towels were not replaced in the room after cleaned up. The Continental […] Breakfast should be set-up for vegetarians and Vegan. There was no fresh fruit or hot cereal. There was to much pastry. Overall service desk check-in & out workers were very helpful in making our stay comfortable. The young lady that take care of the Continental Breakfast was helpful as well and kept every thing full. Read moreGenuine Hotels.com guest review
"Good location near shopping centers"
The updates/ remodeling looks fantastic. My room was neat and clean and comfortable, the neighbors were very noisy/loud throughout the night and day. The water in the bathtub did not drain well. Breakfast was good overall ok stay.Genuine Hotels.com guest review
"A hotel best skipped"
The lobby looked decent, but the staff was sitting around in the lounge area (every time I entered it after that too). The hotel key card reader on the side door was broken, so I had to enter through the front door instead. In the skinny hallway next to the elevator a maintenance man was working with all his equipment laid out making guests walk over […] it. Ceiling tiles were missing, paint was chipping on the walls, the elevator control cover was loose. Many of the floor tiles in the elevator were cracked. My room window was loose and the wind made it squeak. The microwave was missing. Furniture was stacked in the pool area. Room numbers were missing from the walls. Read moreGenuine Hotels.com guest review
I use to love staying here, but they have gotten so bad. At about 3am our beds broke down, mattress was alomost on the floor. Beds,tables and chairs was in the pool area. Im very upset about this. I paid 85.00 for the stay and did not enjoy it. Not to mention they did a Fire Drill at 9-10am. Gave me a little shake til they slipped a note in saying it […] was a test. Im upset. I really want atleast half on my money back but Im pretty sure This customer (me) will not get anything for my bad stay. I would really appreciate something. A free night or something. Wasnt enjoyable at the hot tub with 6 kids with no adults. I felt like I had to watch them, they were babies. Im like wth theyre under age. But they need to lower the price to like 50-60 a night Read moreGenuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit Please accept my sincere apology for the poor stay at our hotel. We are all working very hard to make changes to give our guests a much better experience. We are out to become the best hotel in the area and ensure you that in the future, we'll earn back your business. Sincerely, Casey C.
"will not return"
I stayed in this hotel before when it was the Hampton and they were remodeling then 2yrs later as the Belmont they are still remodeling. I grab 2 rooms on a 24hr deal @$58 per night for each room. I arrived at 10am and was told i could not check in until 3pm because nothing was available. The elevator is nasty! I was told the rooms were next to each […] other but they weren't they were down the hall from each other when I asked for them to be side by side the front desk said they couldn't do anything because all of the rooms were dirty and it was well after 3pm. The front door on one of the rooms was hard to open and just as hard to close. The shower on one room was messed up . I asked housekeeping to bring extra face cloths and they brought me hand and bath towels. The breakfast was very lame. When it was the Hampton it was a full spread. This time it was a half spread. The only thung thing I enjoyed was the bed. I will not return. Read moreGenuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit I sincerely apologize for the unsatisfactory stay at our hotel. No words can change what happened but I do want to say that we truly care about our guests experience and feel very confident that going forward, we'll get things right. We only have about one month of renovations left and then the hotel will be back on track. I sincerely apologize and hope to earn back your business. Sincerely, Casey C.
AC not workingGenuine Hotels.com guest review
It was horrible. Garbage all over the inside of the hotel. By garbage I mean left over chicken wings in the elevator, wrapers all over the halls, sticky floors, the tub was so nasty we didn't even shower.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit I simply cannot express how sorry I am for the experience you had at our hotel. We have addressed these issues and I promise you that we are working hard to give our guests a wonderful experience while staying here. We hope to earn back your business in the future. Sincerely, Casey C.
The Baymount was terrible, it was dark and nothing like the pictures show, the room had stains on the walls and couch, the air vent was full of dirt. I would have stayed the night in my car then in there.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit I am terribly sorry for your unsatisfactory stay at our hotel. Words cannot express how embarrassed I am to hear about your experiencing. We are undergoing a major renovation and making many changes around the hotel. I have no doubt that the next time you are in town, we'll have made a complete turn around and give you a wonderful experience, Sincerely, Casey C.
"close to accommodations"
The hotel was in the midst of renovations and the kinks were not work out of the updated rooms. The heating and air system within the room did not work and that made for a long hot night. The new television with very limited stations had poor reception. Please check out facilities prior to recommending the hotel.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit I would like to apologize for not meeting your expectations during your last stay at our hotel. We are undergoing a full renovation and we do have some "kinks" to work out. We are all working hard to finish things up and get our hotel to top level so our guests are very satisfied with their stay. Best regards, Casey C.
Run down & down right scary.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit As you can see, we are currently undergoing a full renovation of the entire hotel. We hope to have everything finished shortly. I promise that once we are finished, the hotel will be a beautiful place that all guests will enjoy and want to come back time and time again. Best regards, Casey C.
"Everything is broken"
The hotel was terrible. Pretty much everything in the hotel is broken or under maintenance.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit I am truly sorry that we didn't provide the satisfaction that you deserved during your last stay. Once we are finished with our renovations, the hotel will be a wonderful place to stay. We hope to be finished shortly and have all rooms in perfect condition. We are doing everything possible to make this hotel the #1 hotel in Southfield, MI. Best regards, Casey C.
"2 Night stay"
Overall stay was good. Oldee hotel that shows its age. Staff very helpful. Breakfast no good so plan to eat elsewhere.Genuine Hotels.com guest review
The hotel seemed to be doing some remodeling and they had things everywhere.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit Good afternoon. I would like to sincerely apologize for the issues you had during your stay at the Baymont-Southfield. We are trying our best as new owners and managers to make the necessary changes at the hotel to ensure better guest satisfaction in all aspects. We are in the final stages of renovating the entire hotel and looking forward to a new, clean and better managed hotel that will represent Wyndham in a professional way.
The hotel was under renovation during our stay.Genuine Hotels.com guest review
"night in he.."
The beds were good to sleep in. The pool area was dirty with boxes and trash every where. The room was dark. The cleanliness was not great. I would not stay again.Genuine Hotels.com guest review
Response by Baymont Inn & Suites - Southfield/ Detroit I sincerely apologize for falling short on your experience during your last stay at our hotel. We are making many changes around the hotel including new owners, new managers, new policies and procedures and a full hotel renovation. Please contact the sales department and we promise to do whatever it takes to win back your business.
Our room was cold, we turned the heat on high, and it still didn't get warm in there. The heater had a bunch of nasty stuff in it, food or something, and it wasn't very clean. Wouldn't stay here again!!!Genuine Expedia guest review
"Nice hotel with poolside rooms."
My experience was great. The hotel room was nice & clean. The front desk and all employees were friendly and caring.Genuine Expedia guest review
They did not have my reservation on file so i had to call coustmer service and then they had to re-send my information to the hotle so i had a good 30min waitGenuine Expedia guest review
"Clean and Comfortable"
I enjoyed my stay. The bed was comfy. The room was warm and clean besides a large stain on the arm chair and ottoman in the room. Also the hotel is under renovation so there were some signs of construction in the hallways. But all in all I would suggest this hotel to friends and return for future stays.Genuine Hotels.com guest review
Loud guest, tolilet over flowed, banging on the walls, heat not working. I will never stay there again. The red roof is 100 times better!Genuine Hotels.com guest review
The hotel is under construction which is a sore eye to the patrons.Genuine Hotels.com guest review
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