"Staff was Excellent!"
Staff was great... at breakfast they could have done better, there was only one cereal box and a few muffins. Pool was nice, needed to be heated more. Sauna was a little scary and small. Overall, the staff made up for it and we had a great time. Loved it!Genuine Expedia guest review
"Hotel needs maintenance"
It was just ok. The sauna did not get above 70 and the pool was not "heated" so to speak. The lights did not work properly in the room. The staff is nice though.Genuine Hotels.com guest review
Hotel is located in an area that is convient for me for business. Positives are the freindliness of the hotel staff, area of the city, and nearby conviences. Hotel restaurant food was mediocre at best and pricey. Hotel used to be a Wyndam (?) and they are undergoing a name change and mild renovation. The first room we stayed in had peeling wallpaper […] in the b/r, missing light bulbs, TV didn't work, room heater blew warm air from 1/2 the device and cold air from the sides. The next day we received an upgraded room, because of my wife's insistance. Website discription for the standard double room is inaccurate (Dec.2013) which said a microwave and mini-fridge were in the room. Hopefully the description will be corrected soon. We will stay here again when next in Dallas. Also hotel is pet friendly, but ask about the amount of pet fee. Read moreGenuine Hotels.com guest review
"Judo competition trip"
The hotel was lovely, sad the bar and resturant was not available in the evenings!Genuine Expedia guest review
"Stuff Doesn't Work"
Beds had pillow tops so very comfortable. However, the internet did not work. Calls to front desk routed to 3rd party IT company that didn't respond until follow up call hours later. It finally worked around midnight but even then seemed unusually slow. The hot tub was cold. All exterior lighting was either turned off or bulbs burnt out. The parking […] lot was pitch black. Probably a safe neighborhood but still creepy. I wouldn't stay there again. There are plenty of other nice hotels nearby even at the budget price. Read moreGenuine Expedia guest review
It took three rooms before I found one that did not stink, and the TV worked. The phone did not work in the third room, but I took it. Great staff but run down hotel sort of being remodeled. I heard another customer on the phone making the same compliants and he got a free breakfast, but that was not offered to me.Genuine Expedia guest review
"Hotel Las Colinas"
We stayed at Hotel Las Colinas this past wknd, had a nice/ peaceful stay. The front desk was always very nice and helpful. The hotel lobby was really nice, only drawback was the rest of the hotel was under remodeling. Other than that - had a pleasant stay.Genuine Hotels.com guest review
I was shocked at how pleasantly pleasing this hotel was for the price we paid . I felt we were in a safe neighborhood and the room was comfortable and relaxing. When we arrived there were some people playing loud music but once we got in our room we never heard it again.Genuine Expedia guest review
"Nice hotel for a great price!"
From check in to check out, the entire experience was great! The room was very clean and comfortable with nice furnishings. The bed was definitely the most comfortable that I've ever slept in other than my own at home. Although I didn't get the opportunity to use the indoor pool/spa/sauna, it looked very nice. I will definitely stay here again if the […] opportunity arrises. Read moreGenuine Expedia guest review
"Hotel Las Colinas"
Our first night, we stayed in a room that did NOT have a sofa bed, which we needed for our large family and which had been included in the room description on the site. The hotel was full, so we could not move to another room until the next night. The second room was cleaner, better maintained, and in a quieter part of the hotel. The staff was nice […] about helping us to move to a different room. They were very busy during our stay--hotel was full--so that might explain why things were not as clean as they should have been. The pool area was wonderful, although the water was not heated, as stated in the description. Overall, we would stay here again, but would be sure to double check the room specifics before arriving. Read moreGenuine Hotels.com guest review
"you get what you pay for"
This Hotel may offer rock bottom prices, but the comfort and quality of the hotel are lacking.Genuine Hotels.com guest review
Stayed one night for family funeral. Hotel allowed 'special' rate to family. However, on-line regular rate with Expedia showed less(???) and Expedia rate even less, which I was made aware of by a relative before I arrived. Made the change. Arrived and checked into at a time of low occupancy yet was placed in of the more distant rooms in a back wing […] on the second floor?? The TV did not work and was reported. We then moved to a room closer to the elevator/front wing and again reported the TV also not working there either. The TV signal was never fixed and we did not receive any feedback from the front desk. At checkout the desk manager reported that their printer was inop and could not provide me with a payment receipt. I gave her my email address and she stated that a receipt had just been sent to my email. I never received the email. The bathroom floors had dust/hair in the corners. Room cleanliness otherwise was acceptable overall. Read moreGenuine Expedia guest review
"Great For the Price"
In general, the hotel was clean and nicely decorated but there are subtle signs of in progress redecoration. The walls in our room were plain with no artwork. No refrigerator and no chair. The room had a big comfortable bed, desk and giant open space between the bed and window with only a standing lamp in the corner. We had a late check in and requested […] a late check out. The staff agreed but it seems that nobody got the memo. We got several calls the next morning asking if we would be staying an extra day. The most annoying part of our stay was the repeated false fire alarms starting at 8:30am, 8:40am, 9:00am, 10:20am and finally at 11:15am. The hotel was nice enough to visit again and see if they have made changes. For the price, you can't beat it especially if they finish decorating. Read moreGenuine Hotels.com guest review
Great experience & Tim took great care of us.Genuine Hotels.com guest review
Location is perfect regarding proximity to freeway! Suggestion: ▪️additional signage ▪️Update to reference that, 'yes, it was one the Wyndham'Genuine Hotels.com guest review
Great place to stay it was so nice an the service war great. Not to mention it was in a neat/great part of townGenuine Hotels.com guest review
"Nice stay and cleaniness"
First rime stay at the hotel and it was a great stay and nice pool area for relaxationGenuine Expedia guest review
The hotel staff was beyond friendly and helpful! They were very apologetic about the fact that the building was undergoing renovations and the elevator was out. Frankly I think there would be fewer of us overweight if there were fewer elevators! Our only complaint was the breakfast. It was $13.49/person for a basic continental breakfast. We felt like […] it was WAY over priced for what was offered! The beds were great! The pillows were fluffy and there were 4 per bed. The pool and sauna and hot tub were fantastic! Read moreGenuine Hotels.com guest review
"Great get away"
I really enjoyed my stay. The hotel was very closed to a variety of places to eat. My room was very clean. The entrance into the hotel was a nice and warm atmosphere with the fireplace going and a large size TV that can be viewed comfortable on a couch.Genuine Hotels.com guest review
Decent hotel. Some construction going around. Friendly staff. It worked.Genuine Hotels.com guest review
"Close to Irving Convention Centre"
Disgusted to find the coffee machine next to the toilet in the bathroom, torn bed sheet and shower fixtures hanging off the wall when I arrived, but the staff did respond when I raised the issues. Room could definitely do with a bit of simple repair and thinking about where to put things: it was big enough that the coffee machine could have fitted easily […] on a table. When I left my USB at the hotel, they mailed it back to me within 48hours, so I'm grateful for that. Read moreGenuine Hotels.com guest review
My only complaint is that they do not provider their own airport shuttle service; however there were taxis and car service.Genuine Expedia guest review
"May 2013 stay"
The front desk staff was very unfriendly and could barely manage a greeting. We were placed in a room that was not what we had reserved due to hotel renovations not being complete but this was not explained to us until we complained. We were also put in the basement which is not accessible by elevator so we had to haul our luggage and cooler down two […] flights of stairs. The front desk offered to help but only after we complained. Very poor customer service. Read moreGenuine Hotels.com guest review
This was probably one of the lowest maintained Wyndhams I have ever stayed at.Genuine Hotels.com guest review
Good overall experience. Convenient location next to the highway and close to multiple dining options.Genuine Expedia guest review
We really Enjoyed our stay! Kids loved indoor pool and hot tub. Room was great, overall good time.Genuine Hotels.com guest review
"WOULD STAY AGAIN"
FELT LIKE GOING DOWN TO BASEMENT BUT OK ROOMGenuine Hotels.com guest review
Other than location a very average experience. Nothing to bring me backGenuine Hotels.com guest review
Great place to stay, extremely clean and great staff.Genuine Expedia guest review
"Not bad, but I expected better"
I was underwhelmed by this hotel. I almost kicked myself because if I had acted sooner, I could have stayed at ALoft, a much nicer hotel, for the same money. Now, I saw a sign that the hotel is under new management, so maybe things will get better. But I thought the beds were of poor quality, the breakfast buffet was superficially attractive, but the […] food was tasteless, the wifi was weak, I had trouble getting a cell signal, etc. Overall, the public areas were fine, and the location was good. But unless I read reviews of a huge improvement, I won't be staying here again. I'd rather try a different hotel for the money. Read moreGenuine Hotels.com guest review
no elevator service to other floors, no refridgerator in rooms. over all for the price the quality was lacking. happy hour was great, but charge for breakfast.Genuine Hotels.com guest review
It was a great night! Room was clean, bed comfortable a really nice room! Hot tub and pool were great!! Looking forward to coming back sometime when the restaurant and bar are open!Genuine Hotels.com guest review
"great place, great price"
very well kept hotel. the pool was a great temperature for a cold winter day. the gentleman working the desk in the evenings was amazing. he made some great recommendations for surrounding attractions, greeted us each night and went out of his way to make us comfortable.Genuine Hotels.com guest review
"Comfortable and close to food"
Staff was friendly and courteous. Room was clean and spacious. I was able to walk to many local places to eat.Genuine Hotels.com guest review
We stayed here for a short vacation after flying back into DFW. The hotel was great! The staff was very helpful and friendly at all times, the room was clean, quiet and nice, and it was in a pretty convenient location. Our only complaint was the digital TV service....it constantly froze when we attempted to watch something. The hotel actually happened […] to be trying something and provided a free breakfast (fruit, yogurt, bread items, cereal, juice) during our stay, so that was a very pleasant surprise! Overall it was a great stay. I highly recommend it and would definitely stay here again! Read moreGenuine Hotels.com guest review
"Nice stay 12/12"
Great pool/hot tub/sauna area! Great location away from traffic. Excellent value!Genuine Expedia guest review
"Nice place to stay in Irving"
Nice clean hotel, good security, and a nice in house restarauntGenuine Expedia guest review
It was perfect!Genuine Hotels.com guest review
The hotel is beautiful through the front door. But our room had a mildew smell and it was hard to get to sleep with that smell. The staff was wonderful!! So correct this problem and the next visit won't be so negative. I loved the hotel and the area besides this issue.Genuine Hotels.com guest review
"no liquor license"
Reason for stay was had restaurant and bar to be able to meet colleagues in. No liquor license - needed to leave the hotel. No lift servicing the hotel in the section where I was staying - had to bump suitcases downstairs when leaving. Other than this friendly and helpful staff.Genuine Expedia guest review
"Good location for business traveler"
Great ligation easy to get to and close to everything including airport. Food is aweful, over priced and not much of selection but thankfully a lot of food venues near. The house keeping is not good in room same stains on duvet cover and skirt since I arrived, had to search them out for coffee etc... No movie channels , no bar if you want a drink, vending […] machines never worked. Staff polite Do not stay in first floor extremely loud!!! Read moreGenuine Expedia guest review
"Great hotel for little kids."
My wife and I have 2 young boys, including an autistic 4 year old. The hotel was simply perfect for us. The indoor pool was just the right size, with no deep end, an adjacent hot tub and a nearby sauna. This was a huge favorite for us. The room was comfortable, and the cleaning staff did a bang-up job helping us deal with an otherwise losing battle […] of attrition with two little kids. The restaurant was kid-friendly and the food was good. The front desk staff was friendly and helpful. I understand that the entire hotel is scheduled to be renovated this year, and this will make the hotel even nicer. Regardless, this is the only place my family will stay on our regular trips to visit family in Texas. Read moreGenuine Expedia guest review
its was great and a great location, room service and staff was really great.Genuine Hotels.com guest review
I loved my room! From the moment I checked in, I felt at ease after a stressful trip. The woman at the counter said "don't worry, we'll get you a nice room". As soon as I walked in it was so cozy! It was cold that night, but my room felt warm and every night I fell asleep in seconds! My only issue is that the website said there would be a refrigerator […] and microwave, but there was none. This needs to be corrected on the site because it is misleading. Other than that, I would stay here again for sure! Read moreGenuine Hotels.com guest review
Great service, nice helpful staff, clean room, would stay here agin. Only draw back, nonsmoking rooms, and I smoke. Advertisement stated they had smoking rooms and they don't.Genuine Hotels.com guest review
Clean room, courteous staff. Some renovations were in process but this did not impact my visit. I had some trouble with my key card and it was quickly resolved with no repeat problems.Genuine Expedia guest review
Restaurant very poor with expensive food and no liquor license. No healthy dining nearby.Genuine Hotels.com guest review
I liked staying in this hotel. The staff seemed to be very friendly and helpful. The room were also very comfy and clean. This is a hotel that I would not mind staying at again.Genuine Hotels.com guest review
Info on this hotel on expedia site said that hotel amenities included small fridge and microwave. Our room had neither. Info needs to be updated. Jets in hot tub didn't work. Overall, hotel was nice for the price, though.Genuine Expedia guest review
"We want our Bathrobes"
The Hotel website says that ALL rooms include refrigerator, microwave and complimentary bathrobes. We had to ask for the fridge, still no micro. When I pointed out the site said robes, they refused and said it was only for suite guests. When I travel by plane I pack light. Guess what was the one thing I left out of the bag on purpose?Genuine Hotels.com guest review
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