everyone WAS PLEASENT AND Hotel looked very nice. Only complaint the toilet ran all night but I told them and I am sure they fixed it.Genuine Hotels.com guest review
Great location, room was small but wonderful. Staff was friendly and helpful . The restaurant on site was excellentGenuine Hotels.com guest review
"Nice new Hotel in Indianapolis"
I love this hotel. It's only been open a month and everything is pristine. The room is very stylish. The bath is tiled in marble and the entire room is done up modern. The down side is that the room I had was next to the elevator so I could hear the elevator coming and going all night. This is my new favorite Indy hotel.Genuine Hotels.com guest review
"Once upon a time"
Staff helpful, rooms very clean, close proximity to several interesting activities, if I have to find anything negative at all it would be that the elevators were just a touch small. Everything else was greatGenuine Hotels.com guest review
"Great staff and Clean Room!"
We stayed overnight here because we had tickets to a Colts Playoff game the next morning. The Hotel is newly renovated (it use to be the Canterbury). Terrific location-lots of restaurants and a mall all within a short walking distance. You do not have to use the valet- there is a parking garage directly across from the entrance that charges $22 for […] 24 hours so we parked there and walked to the game the next day and to all of our restaurants before that. The hotel is next to the St. Elmos steak restaurant, has a steak n shake and Rams brewery across from the entrance and many others very nearby. There is a skywalk to Circle Centre mall which has restaurants, a movie theater, and a Colts Pro shop! The hotel itself is small, only 99 rooms and feels a little small with small elevators, hallways, etc. The staff was terrific. We had booked a "classic" room but the gentleman who checked us in upgraded us to a "deluxe" room (I was told it was a little larger). The hotel was quiet, the room was clean, and it had a very nice 42" HDTV. The bed was clean but neither my husband or I thought it was very comfortable...a little on the stiff side. All-in-all I wouldn't hesitate to stay here again...the service and the cleanliness is enough to win me over let alone the wonderful location of the hotel. Very nice stay. Read moreGenuine Hotels.com guest review
"Nice hotel, good location, subpar employee service"
Overall, the hotel was nice and in a very central location, especially for tourism. My first impression was not great as the doorman gave me incorrect parking information and I had to walk quite a distance in the cold and rain. He told me about a cut through in the mall but neglected to say I needed a room key to access it. Since I had not yet checked […] in (which he was aware of), this did me no good. Got to my room and everything was nice. Next morning as I was preparing for a business meeting, the fire alarm in the hotel went off. Turns out it was a false alarm but we still had to evacuate (again in freezing temps) and the 45 minute delay resulted in me being very late for said meeting, which was the primary purpose of my trip. I had no further issues other than discovering there was no business center (strange for an upscale hotel). I found a girl at the front desk who was happy to help with what I needed. This was a pleasant surprise since every employee I had dealt with prior to that point was not very service friendly. They all seemed to be punching a time clock and could care less about servicing their guests. Luckily I am pretty low maintenance with my needs so this did not bother me much but could be a big put off to some people. If you are looking for a nice room and a good location hotel, this is a fabulous option. If you are looking for good service from the employees, look elsewhere. Read moreGenuine Hotels.com guest review
"Just pay for valet the first time"
My wife and I stayed there on New Year's Eve with my brother and his wife. Everything was very clean and nice. My only complaint was that when the valet offered to park my car and I asked him how much it was and he said $30 or I can park in the public lot across the street. Well, I cut four lanes of traffic across the street to find that lot was $22 […] for the night, not really worth the hassle. So I backed up and cut across those same four lanes of traffic again to have the valet park it. Had he told me up-front that the public lot was only $8 cheaper I would have just let him park it in the first place. A small complaint for an otherwise awesome stay. I would stay here again. Read moreGenuine Hotels.com guest review
Great remodel and amazing hotel. Super stylish and great location.Genuine Hotels.com guest review
Great quiet hotel downtown with modern updated rooms. Several issues with the restaurant however for breakfast-out of supplies, computer issues. Staff however were very accomodating with exchanges etc. close to downtown shopping and restaurants without getting in the car to travel.Genuine Hotels.com guest review
"Quick Christmas Eve Stay"
We were excited about the makeover having stayed at the Canterbury a few times over the years. We enjoyed the newness, but this was a quick overnight stay without time to experiment the total of the changes. I think it takes too long for the hot water to arrive at the shower head, but this is my only complaint.Genuine Hotels.com guest review
"It's brand new - good and bad"
The hotel is brand new. The upside is that the rooms at in fantastic shape. The downside is that it has a weird feeling of emptiness, and they're still doing construction in the lobby on the bar. The biggest downside was the way over priced breakfast, but that's typical with a Meridian. The staff was fantastic.Genuine Hotels.com guest review
Friendliness of the staff was outstanding! The location allowed us to be right in the thick of things which worked out great. Look forward to another visit in the near future.Genuine Hotels.com guest review
"New hotel review"
New renovation. Was ok.Genuine Hotels.com guest review
The people at the hotel were awesome. The service provided was excellent. My wife and I were very happy.Genuine Hotels.com guest review
"Brand new - worth a try"
Its brand new so they are still working out some bugs, but good people and everyone has a great attitude. It's a nice place to stay, the rooms are nice and clean.Genuine Hotels.com guest review
Perfect from the very beginning. Every staff member so courteous and welcoming. Room incredibly clean. Room service was delicious and affordable. Highly recommended. Don't forget the bed...my god how comfortable.Genuine Hotels.com guest review
"New & Sassy"
01/29/15 Rider123 Key West, Florida
Try out this new hip hotel where the vibe is all cool. The very attentive staff at the desk and door were much appreciated to have warm moods to match the frigid temperatures outside. The rooms a nice, if a bit small, and have all the comforts for the road warrior, like plugs everywhere and a good modern TV. The lighting needs a bit improvement, as I had an inside room that was very dim. But, hey, the shower head was a good one with ample room to soap it up with good amenities.
01/25/15 Robert A Indianapolis, Indiana
We loved the new Le Meridien in Indianapolis and were very impressed with the property and staff. Frank checked us in and was a pleasure to deal with. The hotel has maintained the boutique feel of the Canterbury Hotel but it is also as upscale as you would expect from a Le Meridien property. We went to the bar at Spoke and Steele for a drink before dinner and ended up coming back after dinner for another drink because we enjoyed it so much. The bartenders are a lot of fun and make a great drink. This is probably our favorite hotel in the city now and we'll definitely be back again!
"Great hotel great customer service "
01/21/15 JamezDean Scottsdale, Arizona
This hotel is simply great. It is a newly renovated property and is immaculate inside and out. From the second we arrived we were immediately greeted by valet and brought inside to our hotel. Savanna was at the front desk and she helped us check in quickly and was a gem to deal with. As platinum SPG members we were completely satisfied by this experience. Thank you.
01/20/15 Shaun S Lexington, Kentucky
This hotel is beautiful and probably one of the nicest places I have ever stayed in. The front desk staff were very nice and so helpful! They held doors open for us and made sure we had everything we needed. We actually called the front desk asking where the ice machines were located and requested an ice bucket. The lady at the front desk not only got us the ice bucket but she brought the ice to us personally. The room was spotless and had a flat screen tv, closet, mini fridge, nice desk area, etc. The smart TV was an added bonus. The shower and bathroom were very modern and comfy. The bed was to die for! It was the most comfortable bed I think I have ever slept in. The pillows were nice and soft and the pillow top comforter was so warm. We will definitely return to this hotel! I truly hope they get the recognition they deserve.
01/17/15 Rene C
I was most impressed with the staff. They were ALL polite and accommodating . The room was spacious and clean. Very happy with our stay. Great location. Oh, and the aroma in the lobby was fantastic!! I would stay here again and certainly suggest this hotel.
01/14/15 A TripAdvisor Member
Small hotel but definitely the nicest SPG property in Indianapolis. Most importantly they have awesome, friendly staff. Special call out to Chaz, Christian and Jake at the front desk/valet. Really hospitable and always ready to help out with any questions you may have. Keep up the good work!!
"Won' t be a secret for long! Get it while new and undiscovered!"
01/07/15 amrdia Ross, Ohio
We booked this hotel because of the location near night life and Lucas Oil stadium. The hotel opened 12/14 and is a refurb of the Canterbury Hotel. Great job Starwood properties. It looks and acts like a boutique hotel. The staff is terrific including Keith the Valet parking supervisor. The rooms are smallish but more than adequate. Very well appointed with smart TV. The bathroom is large and well appointed. Nice bar and restaraunt. Not a fan of the overly soft Heavenly beds, just a personal opinion. Right next to world famous St Elmo steakhouse. The coffee maker is the only downer. You have to read a manual to operate and move it from armoire to plug in. Never figured it out! They gave me comp coffee at the bar after my tale of failure!
"Fabulous getaway "
12/25/14 Kat P
Fantastic service at gorgeous boutique hotel , right downtown..brilliantly inspired Chef at Spoke and Steel restaurant, brussel sprouts with pancetta and maple truffle were sublime.....drinks at bar beautifully crafted , huge thanks to the best staff Adam, DeAndre, Chaz, Jake and Savannah who took care of us like royalty! Highly recommend! !!!!
"Granted, this was their first week"
12/16/14 Anne P Long Beach, California, United States
This used to be the Canterbury Hotel and that was a fabulous venue. The renovation is ongoing and while I like the modern touches, it doesn't have the intimacy it had before now. There were two of us and they messed up our reservation (despite calling to confirm that morning) and refused to make up the pullout bed in the "upgraded" suite - they just dropped a piece of cardboard that looked like it might have been a dog's blanket (my dog didn't like it) and a couple of sheets... I'd wait about 6 months before trying this place on any business trip.
"What a Cool New Hotel"
12/09/14 Willtravel1001 San Francisco, California
This hotel just recently opened, and it is fantastic. I have stayed at most of the other high-end hotels in Indy, and the Le Meridien has moved to the top of my list. My room was stylish and comfortable. The staff were friendly and knowledgable. And the restaurant was really good, with a nice vibe and a unique bar. This is my new spot in Indy.
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