I had the same experience the last time I stayed at this Sofitel Hotel. too much noise made it difficult to sleep. I specifically asked for a quiet area of the hotel and they put be on the seventh floor wing right next to several traveling high school soccer teams… Oh Joy! 6:00am wake ups as they yelled down the hallway over two days… and the fun gathering […] of 20 or so kids at the end of the hallway until after 10:00pm on both nights… This is a nice hotel and they really need to get the piped music at the pool shut off at a reasonable hour and the noise under control especially for business travelers who need to go to sleep a little earlier than most tourists. Read moreGenuine Expedia guest review
"Reliable upscale standard w good restaurant to"
You are never disappointed at the Sofitel. They offer a reliable and good service, and when you come back from a long day then you find a restaurant that is conveniently located in the hotel with good food.Genuine Hotels.com guest review
All staff is kind, the atmosphere of the hotel is also good.Genuine Expedia guest review
Response by Sofitel San Francisco Bay Bonjour! We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
"Great Hotel in Redwood City"
I've stayed at this particular Sofitel at least 20 times so that should say something. The staff is always very friendly and the macaroons in the room are a nice touch. The bar makes lots of tasty drinks and the pastries/bread aren't to be missed. The hotel is located away from SFO so if you're looking for a hotel in the city with lots of action this […] isn't the hotel for you. My only real complaint is that they started charging for parking within the past year so that adds up quickly. Outside of that I will continue to stay here as the weekend rates are very competitive for what you get. Read moreGenuine Expedia guest review
"Great hotel just outside of airport, close to hwy."
Very prompt and courteous service. Fantastic bakery within hotel. Overall, pleasant stay.Genuine Expedia guest review
Response by Sofitel San Francisco Bay Bonjour, Thank you for taking the time to tell us about your recent experience at the Sofitel San Francisco Bay. We are glad that you appreciated our commitment to providing excellent service that Sofitel is known for across the world. Hope to see you again next time! Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Sofitel is THE place to stay. If I am in the Redwood City area again, I will stay there. It is quiet, clean, well maintained with the nicest people to deal with. Great bar, SUPER PASTRY SHOP. Can't say enough nice about this hotel.Genuine Hotels.com guest review
"Comfortable and relaxing stay!"
We decided on a last minute Valentine's weekend trip to San Francisco, and rather than staying in the city for more than twice the price and triple the parking, we decided to stay here and drive up to the city over the weekend. Aside from an annoyingly snooty employee at check-in who had trouble locating our reservation, everything else was PERFECT. […] The hotel is easy to find, the employees (aside from the one exception) were friendly, professional and eager to help, and overall our stay was a pleasure. The rooms are comfortable and clean, great beds, lots of pillows, cozy little sitting area and clean, large bathroom. The restaurant looks lovely, and has live jazz (at least on the nights we stayed), and we would have loved to try it but the Valentine's prix fixe menu wasn't to our taste and was being served both nights we stayed, so we skipped it. Room service was delicious, with enough variety on the menu to accommodate many tastes, and attention to detail was fantastic. While the location might not be for everyone, it worked perfectly for us, and the convenience of the coffee shop/bakery in the lobby was nice too. One bummer, housekeeping didn't come to clean our room during our stay, we left the room at 11 and got back in the evening to find everything a mess. That said, it was a busy weekend, and when we called for extra towels/coffee supplies, their response was great. Overall, we really enjoyed our stay and would definitely consider staying here again. Read moreGenuine Expedia guest review
"Definitely NOT an airport hotel!"
Hotel is nice, but it advertises itself as an airport hotel. Not sure how it gets away with that as it is at least 20 minutes (and a $45 cab ride) from the San Francisco Airport!Genuine Expedia guest review
Response by Sofitel San Francisco Bay Bonjour, Thank you for taking the time to tell us about your recent experience at the Sofitel San Francisco Bay. I am sorry that your experience did not meet all of your expectations; please allow me to express my sincerest apologies. We did purchase a brand new 16 passenger luxury van last year to better service our guests travel needs to and from the airport, which is only 10 miles away. Our shuttle is complimentary to all guests and leave the hotel every hour on the hour. It is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
"Great Business Hotel that works well for pleasure."
Looking for a nice hotel for the holiday weekend. Hotels closer to the coast were far more expensive. We had to travel a little more to get to Half Moon Bay but it was worth it.Genuine Expedia guest review
Response by Sofitel San Francisco Bay Bonjour! We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
I was so impressed by the way the staff treated myself and my dogs. There were toys and treats left at our door and the staff and doormen were all very helpful and friendly at all times.Genuine Expedia guest review
Response by Sofitel San Francisco Bay Bonjour! Thank you for taking the time to leave us a review. At Sofitel we love dogs! Our doormen often keep treats in their pockets to spoil our little canine friends. I am also glad that you enjoyed the level of service that they provided you during your stay. I'll be sure to share your comments with them and commend them on a job well done. See you again next time. Yours truly, John Hutar General Manager Sofitel San Francisco Bay
"Welcoming hotel - great location!"
The hotel treated us very well and especially my daughter who was made to feel so special. Everyone was so attentive and the location is fantastic to be able to run outside.Genuine Expedia guest review
Response by Sofitel San Francisco Bay Bonjour, Thank you for stopping by and leaving us a review. We always appreciate hearing our guests positive feedback. I am glad that you were able to enjoy our lovely running trails near the lagoon. Thank you again for choosing Sofitel! Sincerely, John Hutar General Manager Sofitel San Francisco Bay
nothing better then walking into a upscale hotel with my 90 lb German Shepard.Genuine Hotels.com guest review
Odd location if you dont have transportation. Other than that its perfect.Genuine Hotels.com guest review
Had a great time. Very friendly staff and very accommodating. Will book here agai nGenuine Expedia guest review
Response by Sofitel San Francisco Bay Bonjour, Thank you for leaving us a review. We are glad to have provided you with such an excellent stay! See you again soon! John Hutar General Manager Sofitel San Francisco
"French hotel on murky lagoon"
This hotel is immediately impressive, but the joy fades. Everything is pristine, including the room. 2 topics of disappointment -- The restaurant is expensive and the service is so slow I found it unbelievable. Must be the French way. We had a "lagoon view" room, with only a peek view if you stand at the far end of one window. There is no exhaust fan […] in the bathroom (I thought codes required either a fan or a window). There are comforters with duvets on the bed and no top sheet. Despite turning the thermostat way down, I was too hot with the comforter and too cold with nothing. And the soundproofing must be non-existent; I could hear door slams and conversations and toilets flushing at night. Needless to say, I would never stay there again unless they make some soundproofing renovations, put an exhaust fan in the bathroom, and a top sheet on the bed. And, housekeeping did not turn off previous tenant's alarm on the clock radio so I was awakened at 6am on Saturday. Read moreGenuine Expedia guest review
The bellman were rude and unprofessional, and the bar was closed off to guests because of a partyGenuine Expedia guest review
"A lovely stay"
We had a lovely stay for a decent price. The only things which surprised me slightly were: no mini bar in room, $20 overnight parking, no top sheet in bed!!!!!Genuine Hotels.com guest review
Nice, clean place in industrial park close to Oracle/bay. I'd go back.Genuine Hotels.com guest review
Loved everything excepts the person checking me in was so rude!Genuine Hotels.com guest review
Very nice hotel. Some of the staff seemed stuck up.Genuine Hotels.com guest review
Not bad... Room a lot smaller than the posted pictures though. Short walk to a number of restaurants and a grocery store (strip mall) which was wonderfully helpful. Staff was wonderful and very helpful.Genuine Hotels.com guest review
Enjoyable. One problem -- shower turn on/off froze-up..Genuine Hotels.com guest review
"I was at the hotel for a conference."
The facilities are nice even though it's fake tiling in the showers. I would compare the room to what you'd find at a Holiday Inn Express for $130 per night. I'd gladly pay $130 per night but not the $180+ they are charging.Genuine Expedia guest review
stay was very good but we were told only certain (lower choice) rooms were available to us because we booked the room thru a third party.Genuine Hotels.com guest review
"Great dog friendly hotel."
This is a wonderful hotel for people who have dogs. They are very accomodating and really try to cater to the dog. It is a bit more expensive, but I thought the room rate was reasonable. I just wish the room service and food was a bit less expensive.Genuine Hotels.com guest review
"hotel remains nice"
this is my 2nd stay in 2 years. Hotel has maintained its high standards and maintains a quality facility.Genuine Hotels.com guest review
"close to airport"
we had room over parking lot ,bad pillows dirty carpet,over priced would not stay againGenuine Hotels.com guest review
"Makes you want to move to France"
One of the best hotel stays we have ever had. We stayed for 3 nights and can't wait to visit all the Sofitel properties around the world. Everything from the staff's thoughtful touches, to the décor, to the food was top notch. The hotel staff was so mindful that it was my wife's birthday, and even though we did not make any special requests, they surprised […] her with the best French desserts one could get this side of the Atlantic. If you are looking for peaceful and quiet enjoyment with the most attentive staff then the Sofitel San Francisco Bay is the place to be. Read moreGenuine Expedia guest review
I did not expect to pay $20/night for parking.Genuine Expedia guest review
"Nice quiet location"
I hadn't been back to this hotel since my wedding reception in 1989, so wasn't sure what to expect. The hotel was very clean, modern and still had a great staff! I was there for 4 nights and had a room with a desk that overlooked the lagoon - very relaxing. Would definitely return here for the pricing and quietness it offers.Genuine Expedia guest review
Very nice hotel, perfect in everything that is important to me. Luxury linen, superior beds, beautiful room, quiet, excellent service, but not for the budget minded.Genuine Hotels.com guest review
"Great hotel for Silicon Valley travel"
I love this hotel. It's always a great place to stay. It's comfortable, has great staff, easy on and off from freeway.Genuine Hotels.com guest review
Fantastic stay! Would highly recommend and stay here in the future!Genuine Hotels.com guest review
"Excellent stay at great rate."
Overall first rate with the exception of parking rates.Genuine Expedia guest review
"Weekend stay for a family gathering."
We were very comfortable. Lots of places to sit and visit in the lobby.Genuine Expedia guest review
The hotel is beautiful and well maintained. Clean and smells that way. The service is white glove all the way. If that doesn't persuade you, the food/room service will. Absolutely wonderful!!Genuine Hotels.com guest review
"Some items are off here for a Sofitel"
I like the Sofitel a lot generally. At this location they have an anti-slip mat in your bath-tub, mine had mold underneath it. I let them know ... no reaction. I also missed a fridge in my room. For the rest a good place to stay, good food, nice work-out facilities etc.Genuine Hotels.com guest review
"Beautiful View from a Spacious Room!"
Had a wonderful experience at Sofitel. The staff was wonderful and our room was immaculate. We had a window facing the water and a gorgeous view of the mountains. Would definitely return to Sofitel in the future!Genuine Expedia guest review
"Excellent service & experience"
Great treatment from check-in to staff encounters. Everyone polite and friendly. Great room service. Stayed on a Friday night and though we planned on heading out to dinner, never left our room until checkout Saturday morning. Matt at the front desk was particularly helpful.Genuine Expedia guest review
The room was supposed to be furnished with the hotel slippers but they were not there so I called the operator. They only sent one pair up to the room. So my husband and I shared that pair of slippers. Hate to think that they tried to cut cost but they should have know that we have two adults staying.Genuine Expedia guest review
Great high end hotel with chic design and a great staff. Room was nice but location of it should have been better (overlooking roof of the adjacent building and next to some sort of service room which was noisy in the morning). If we had stayed more than one night I would have asked to move. Overall I would highly recommend it.Genuine Hotels.com guest review
This hotel was 5 star. The entire Hotel was beautiful! The restaurant was Great, Room Service Amazing. Great Service and a Great Price!Genuine Expedia guest review
"Sofitel Redwood City"
I am a loyal Marriott member but I had visited an expedia site and I saw the Sofitel. Looked luxurious, I booked. When I arrived at the hotel, staff was there to greet me and offer help. I went to registration and found Matt to be fantastic! He asked me about my choice in trying the Sofitel and offered us two breakfast coupons. Wow! The bedding was […] so soft and enveloping, that I searched for it online. I also loved the modern lighted mirror in the bathroom. I think anyone would be very appreciative of the free water bottle in the bedroom as most hotels leave water out with a additional charge. The Kerig coffee maker was also fun to try. Read moreGenuine Expedia guest review
"A disappointing "4 Star""
Bellmen in front seemed very rude. Told us to move our car under the portacache as we were checking in and unloading. Parking is an additional $20 on top of the room fee. There is a pool but no spa.Genuine Expedia guest review
Always wanted to stay in this hotel, I and I finally did. When I checked in, I didn't feel welcomed compared to other hotels I stayed in the past. They gave me , are you lost, not important, no smile, look. I guess I was expecting a big HELLO WELCOME :), especially from a highly reviewed hotel. Yeah, none of that. Just stressed out grumpy unsocial people […] at the front desk. Be prepared to pay $20 for parking. The water and coffee was free. Read moreGenuine Hotels.com guest review
"The French Touch"
Nice area, safe environment and true French croissants.Genuine Expedia guest review
"Comfortable business hotel"
This was my second visit tot he Sofitel San Francisco Bay. While the location isn't ideal ( +: it's right off 101; -: it's in the middle of an office park), the polite staff, swanky lounge, and comfortable bed, make this a nice place to stay.Genuine Hotels.com guest review
The bed is so comfortable. the room is really clean and overall the stay was goodGenuine Hotels.com guest review
people were very nice.Genuine Hotels.com guest review
Nice, modern looking hotel. Very quiet!Genuine Hotels.com guest review
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