All hotels in Redwood City, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here223 Twin Dolphin Dr, Redwood City, CA, 94065, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 970 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.1
4.0 / 5Excellent
"Exc bus hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Excellent services and dinnig very good. Some items, like carpets in hallways were not laid properly, some furniture corners chipped, and restaurant booths torn. Looked like the hotel interior could do for some refreshing.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Mr. Allen, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 8, 2015
allen
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Loved this hotel. Had a great view of the lake. For me the best feature was the magnifying mirror in the bathroom. I use one at home to do my makeup. The only drawback was the duvet/comforter. It was too warm for my husband and there was no lightweight blanket in between so he could kick it off when necessary.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear J, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 6, 2015
Jen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is my third time in a Sofitel Hotel this year. Each time I have been impressed with the quality of the decor, the service, the lounge area--everything.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Lovely place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel lobby and amenities (pool, restaurant, bar) were all very nice and above expectations. Room service was very timely and the food was excellent. The standard room with a king size bed was a bit smaller than I anticipated; I expected a little more since the lobby area of the hotel was so nice. The room was satisfactory but I had wished for more space.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Kelly, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Jan 31, 2015
Kelly
US
5.0 / 5Outstanding
"2 nights stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very happy with our stay. front desk was very accomodating and the rooms were pretty clean and hotel is in a quiet neighborhood.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Mr. John Lou, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
2 night romance trip Jan 23, 2015
lou john
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel, but I am not an animal lover so I did not appreciate seeing all of the dogs in the hotel. Had I known animals were permitted, I would have cancelled my reservation. However, the hotel staff informed me that pets were not allowed on the higher floor so, of course, I selected the top floor. I throughly enjoyed my stay. The fitness center was great and the staff, too!
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great service, beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Peaceful, quiet, polite and professional staff. Great for getaways from the city.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Jan 27, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The location and amenities were both perfect it was easy to get to the highway and places both south and north of the hotel.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Elegant, spacious accommodations ."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Sofitel will always be our first choice of hotel. The decor is absolutely beautiful, the rooms spacious and well appointed. It's splendid to walk into the hotel and see a chandelier by Chihuly. A beautiful heated pool area to lounge in, too.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Jan 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Lovely hotel with a beautiful view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We just spent one night at the Sofitel, but it was a great experience. My wife and I had a long day of house hunting, so spent a little time unwinding in the bar where we sampled a few of their great custom cocktails. We then went out and admired the view of the bay before going up to a room (which also had a wonderful bay view). The room was very well kept and comfortable. I wouldn't hesitate to stay here again.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Chris, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Jan 17, 2015
Chris
US
4.0 / 5Excellent
"Enjoy France in Silicon Valley"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel is more than 20 years old but looks new. Has European French feel at the outskirts of Silicon Valley. There are a lot of Oracle business people here so its not a family hotel but I was there with my daughter and it gave her a sense of how hard business people work. The restaurant is great for a fast elegant breakfast or just snack. Chicken wings my favorite. Rooms are large and clean. Would stay again and again.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Steven, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
2 night family trip Jan 11, 2015
Steven
US
5.0 / 5Outstanding
"Luxurious hotel at a great price."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Live the fancy life! This hotel has a very impressive-looking first floor lobby/lounge, along with quiet, clean rooms, some overlooking the pool and lagoon. The in-hotel café and free shuttle service made my morning SO much easier. Each staff member we met was friendly, respectful, and hospitable. Do yourself a favor and splurge on one of their signature cocktails. The whiskey smash was stellar.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Mr. Jarrett, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Jan 2, 2015
Jarrett
US
2.0 / 5Fair
"Not staying there again"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Our reservation wasn't reflecting on there computers and we ended up waiting to get a room for at least 30 mins. Once we got the room it wasn't clean. The bathroom was disgusting. (I've stayed in this hotel 2 other times never was like this)
Genuine Hotels.com guest review
2 night romance trip Jan 16, 2015
Erika
US
5.0 / 5Outstanding
"Extended my stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I extended my stay one more night! I had dinner at the restaurant. Expensive but great food! I have to come back here again to treat myself. There are lots of families and kids running around in the lobby which I did not like, but they were staying a different floor. So it did not bug me once I am in my room. I recommend to book a room with water view.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveller, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place for get away!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just get away. Very quiet location. The door men are super friendly! Especially, Austin was very helpful. Some people in the front desk was not very friendly. There is only one minus - I had to pay for the parking separately :-(
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear VerifiedTraveller, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
2 night romance trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"prestige suite"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed in the prestige suite facing lagoon. Enjoyed my stay, nice French touches throughout hotel even tv channels. Very comfortable over 700 square feet, extremely spacious.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear , We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
2 night romance trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Very Nice Hotel centrally located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were down in Redwood City for a youth soccer tournament. This Hotel was centrally located to all fields, was very nice and comfortable and the entire hotel was very considerate of our soccer girls hanging out int he lobby together during down time. Nice place.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear , We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Jan 12, 2015
Joe
US
4.0 / 5Excellent
"Clean and comfortable."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very clean hotel. Rooms were comfortable and bathrooms roomy. Beds and pillows were very comfortable. Quality bath products supplied. For a weekend stay the location was a bit desolate in a business district that is probably booming during the business week. Parking fee's about 20.00 per day. Restaurants not accessible without driving. Nice breakfast in full service restaurant.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear , We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night family trip Dec 5, 2014
Donna
US
5.0 / 5Outstanding
"Swanky!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
What a wonderful surprise! On a coastal tour during our California (from Boston) we happened to catch a last-minute deal for the Sofitel SF Bay. We were visiting with friends 'till very late, and we checked in around 11 pm due to our schedule. We were impressed... We are not very current on swanky hotels! (Doggie room service... Honestly!). Our only wish was that we had left more time to actually enjoy the hotel! Beautiful place, convenient location, and the most comfy bed! Excellent find... Well worth it!
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear , We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Jan 3, 2015
Kennisakemi f
US
5.0 / 5Outstanding
"I recommend it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Hotel. I have stayed here several times. This time was for two weeks. Staff was always very cordial and helpful. I had one issue come up and the management took care of it immediately. I would highly recommend staying there.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Victor, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
2 night family trip Dec 28, 2014
Victor
US
5.0 / 5Outstanding
"Great value luxury hotel in the Bay Area."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice bakery, adequate gym and fitness center, attentive staff. Convenient location for city, airport, Bay Area access.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Jim, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Jan 6, 2015
jim
US
5.0 / 5Outstanding
"Great Hotel & Awesome Customer Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a nice stay. From the moment that we checked in, the staff was friendly, helpful and welcoming. When I ran into a problem with being able to heat up my baby's food (they do not provide microwaves nor will they heat up outside food for you), the management kindly offered to make fresh puréed vegtables every day for my baby. They also sent a tea kettle to our room to provide options. We will definitely stay there again!
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Yalonda, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
7 night family trip Dec 24, 2014
Yalonda
US
5.0 / 5Outstanding
"Trip to Redwood City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location, just off freeway. Nice pond view we had, great to see all the different birds in the morning.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 night romance trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Memorable Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was immaculate with a warm and friendly atmosphere. We were privileged to be chosen the Guest of the Day by the hotel concierge, making our stay especially enjoyable. Staff was friendly and eager to please. Will want to stay here again --
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Jane, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
2 night family trip Dec 26, 2014
Jane
US
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we stayed at the Sofitel because I had a medical appointment at Stanford. The location was ideal for the Stanford Redwood City campus. We will try to stay at this hotel again in the future.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Roger, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night business trip Dec 29, 2014
Roger
US
3.0 / 5Good
"Beautiful Hotel In Need Of Director of Operations"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We booked two rooms, one for my husband and me, and one for our college age sons. The decor of the Sofitel is beautiful and the room is comfortable and clean. This hotel has a dysfunctional staff. We chose to valet our car, as opposed to self park. But the valet guy said he was on break and I think our car sat outside the hotel all night because in the morning, it was not in the garage. It was sitting in the passenger drop off area. This was the start of our problems. We chose this hotel for the last night of our vacation because it is close to the airport. My husband decided to take the car back to the rental company early in the morning and get to the airport ahead of us, via tram. The rest of us planned to take the hotel shuttle to the airport. Only one thing, the hotel valet could not find our car keys. After some time we became panicked, thinking that we would not be able to return the rental car and make our flight. Finally, in desperation, I opened the valet's key cabinet and I found our car keys. I went back to the room to pack and found they had locked me out. I ran down to the front desk and one worker said to the other, "Well that's because she checked out." I explained that we had not checked out, my boys were still in their rooms, and I was not even packed yet. Adding to the stress and madness, the shuttle was1/2 hour late because it was broken down. We barely got to the airport in time for our flight and I cannot describe how stressful this was!
Genuine Expedia guest review
Other trip Jan 1, 2015
P.
US
5.0 / 5Outstanding
"Would Absolutely Stay Here Again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it. The staff was friendly, patient with my questions about the area, attentive. The room was very clean. Didn't try the restaurant or bar so can't comment on those. The coffee from the coffee shop was very good. There was a fee for parking. It is pet friendly, including water dishes outside by the main entrance. We don't have pets, but I always checked (just curious) and the dishes were always full and clean. The view was great. And, it was quiet. Could not hear planes overhead or people in rooms around us. We came for a rest and hated the day we had to leave.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear John, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 night romance trip Dec 21, 2014
John
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only there one night. Exceptional experience with hotel staff
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Woodside Ramble 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel with friendly service. Clean and reasonably priced.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Carroll, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night trip Dec 27, 2014
Carroll
US
4.0 / 5Excellent
"beds are too small"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
The beds are too small if you plan to stay with a family 2 plus, you will be better off to stay somewhere else with the standard size bed
Genuine Hotels.com guest review
4 night family trip Dec 25, 2014
Mehdi
US
2.0 / 5Fair
"Needs some updating"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I have been to this hotel twice in the last few months. The hotel is nothing to write home about. The hotel staff seems like they do not want to be there and are very disinterested in providing the guests with excellent service. The suite is clean fairly except for the mildew in the shower. The wallpaper in the bathroom was peeling and there are stains in the bathroom that are very suspect. I always bring my Clorox wipes just in case and it seems to be handy in this case. The water at this hotel is extremely hot, so take caution when turning the water on. The water that came out of the bathtub is yellow and looks like urine. It is also very hot. We didn't have a great view, but if you can ask for the room with the view of the jellyfish. It's cool because you can see the jellies pulsating and sometimes even see the electricity from the jellies and we were on the eighth floor last time. This time the view was terrible. The croissants at the bakery downstairs is very light and flaky. You must try it if you you're in the mood for a croissant. There is a chocolate mousse tart also which is divine. If you are not looking for luxury and just a place to spend the night, this may be the place for you.
Genuine Expedia guest review
Other trip Dec 30, 2014
Ari
US
4.0 / 5Excellent
"Extra costs"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It is a cheap book with expidea but they get you coming and going with a twenty dollar per night parking, no complementary breakfast, and very high priced drinks and dining
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Quick Review"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very nice! Clean rooms - love the bedding - and great, quick room service. The bar was really slow, but it was Christmas, so I think a lot of staff was out. Neighborhood is fine, but it's not really centrally located. I'm unsure of what shuttle services they offer? I was in/out pretty quick for just one night. If you're looking to do business on the Peninsula or even Silicon Valley and have transportation, this would be a great option. If you're looking to spend most of your time in San Francisco, this hotel would probably be too far away. The staff was very helpful and they didn't penalize me at all for forgetting to check out by noon! I overslept and was moving pretty slowly, and there wasn't a word said or an issue with leaving around 1 rather than noon.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Caitlyn, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night trip Dec 24, 2014
Caitlyn
US
4.0 / 5Excellent
"Nice Hotel but they kill your $$$ on extras!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice Hotel, Quite, Business Friendly. Food is average and costly, would expect so much more in this type of hotel. Staff is nice, works with guest if needed. They charge parking fee 20+ per day in their garage! Even for guest! This turned me off and I will not stay again. This rural office park location has lots of space and all parking should be free. They have NO options if you have a car but PAY. Another extra expense here. Also in room movies cost are excessive.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear John, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
5 night business trip Dec 23, 2014
john
US
5.0 / 5Outstanding
"Splendid stay at a great hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. Everything was so nice, the hotel check-in, the room and parking. Very friendly staff and a warm environment, just a pleasure.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Frederick, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night family trip Dec 24, 2014
Frederick
US
4.0 / 5Excellent
"4 star pet friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice staff. Comfortable room. Also Pet friendly
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Don, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night family trip Dec 26, 2014
Don
US
5.0 / 5Outstanding
"Nice Boutique Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very pleasant stay. The bar service was top notch. Room is very clean. Except we will need more than 1 bottle of water.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveller, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night trip with friends Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Good value 4-star... not a 4+, just a 4."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good size room. View was OK...partial lagoon view, mostly parking lot view. Everyone puts on the French accent nicely & the available hotel bar and coffee shop were both quite nice. Throughout the stay most of the Service folks were pleasant, but the front desk person was very matter of fact & didn't really care to hear any of our questions or make any accommodations based on our preferences. Also, I was particularly displeased with the out of the blue $20 fee for Self-Parking. They have a mostly empty parking lot (so demand was not an issue) but rather because we were stuck out in a Corporate Campus type area, we had to park at the lot and they take the oppty to charge $20 for parking. Moreover, it wasn't something made clear in advance. I get they have to make money somewhere, but for things like Parking or Resort Fees... simply advise the buyer in advance--rather than nickel and dime the guest upon arrival.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
David
US
4.0 / 5Excellent
"next time"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Okay
Genuine Hotels.com guest review
1 night trip Dec 20, 2014
Lawrence
US
5.0 / 5Outstanding
"Quiet Time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent, Was a great stay. Will do it again...
Genuine Hotels.com guest review
1 night romance trip Dec 22, 2014
Sam
US
5.0 / 5Outstanding
"Very nice stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Over night visit for Christmas to see family in area. I would stay again and look into other Sofitel Hotels. Very clean and quiet. Great room service for breakfast next day. Kind of out of the way but I know my way around. Others from out of area might need a map. I am not sure of the regular rate since I was there on a holiday but I got a great deal.
Genuine Hotels.com guest review
1 night family trip Dec 24, 2014
Kathleen
US
4.0 / 5Excellent
"Never Disappoints"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
sofitel never disappoints. room service was delicious. loved the ceviche! it seems the quality of the towels and robes have downgraded--hope this was a hiccup.
Genuine Hotels.com guest review
1 night romance trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Very luxurious, excellent value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent stay. Will book again.
Genuine Hotels.com guest review
2 night family trip Dec 22, 2014
Stephanie
US
5.0 / 5Outstanding
"Very good Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is very nice, clean and well located. The restaurant offers great food and the prices are affordable. We loved staying there.
Genuine Expedia guest review
Other trip Dec 25, 2014
George
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Graffiti marks on wall. Found a bug crawling on desk table
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
US
4.0 / 5Excellent
"Weekend stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel, convenient to airport and destinations on the peninsula. We stayed for two nights. Have stayed in Sofitels in other parts of the world and this was not the best one by any stretch but it's a nice place. Maid service did not come to the room on the one day we needed it, which was disappointing and annoying, but not terribly inconvenient. Wi-fi worked well. Did not try any of the eating establishments on the premises.
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
A Traveler
US
3.0 / 5Good
"Boo the staff"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is lovely and the room was very comfortable, however the staff were all very dull, even rude. Like they all hate working there. I'm not surprised with the ridiculous outfits they make them wear, especially the front counter, but their attitudes were moody. Definitely not happy campers and that put a cloud over the whole experience.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
A Traveler
US
4.0 / 5Excellent
"A swanky hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stay was fine. Very nice hotel to be sure. Swanky to the max. I liked the bar and restaurant viibe. The $20/night parking fees though I thought were a bit nuts since this hotel is in the way out area of Redwood City.....
Genuine Hotels.com guest review
1 night business trip Dec 11, 2014
Paul
US
4.0 / 5Excellent
"inconsistent"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely hotel with some very attentive staff, but some are rude. Hard to get service in the bar. Some things not working in the room.
Genuine Hotels.com guest review
3 night business trip Dec 10, 2014
Sue
US
5.0 / 5Outstanding
"Good customer service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was wonderful
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Abo Bakr, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night family trip Dec 11, 2014
Abo Bakr
US
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