All hotels in Redwood City, California, United States of America
1 room, 2 adults
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223 Twin Dolphin Dr, Redwood City, CA, 94065, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 983 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.1
3.0 / 5Good
"Details count"
The hotel property is nice, the rooms are okay but the bathrooms are extremely old!! There us hand sanitizer everywhere not sure if I should be grateful or concerned!
Genuine Expedia guest review
Other trip Apr 21, 2015
Jenny
US
4.0 / 5Excellent
"Hidden costs but nice room"
Very nice, clean, and upscale hotel with bar and coffee shop. Secure area. That's needed because it's in an (albeit very nice) corporate industrial park so you've got a drive to anything. Bar is expensive and the only place to park is their lot (add $20, not sure if that was per night). Service at the desk was excellent.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night business trip Apr 17, 2015
Kurt
US
3.0 / 5Good
"Nice hotel but pay attention to details!"
Beautiful, clean rooms but cold water showers! Didn't matter how long we ran the water. Also, they charge for everything - parking, wifi, etc. A bit too much given the location. All the other airport hotels had free parking. Shuttle to airport only runs on the hour.
Genuine Expedia guest review
Other trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Quiet, well located hotel with upscale features"
We recommend this hotel - it was nicely located with plenty to do around the south Bay area. The location is quiet and great for a weekend getaway. The only glitch we had was we reserved and paid for two rooms - but they could not locate the second one - fortunately we had our confirmation numbers handy. We enjoyed the grounds and took some nice long walks around the water. Our rooms were clean and well maintained - a terrific value for the price.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Starla, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 night family trip Apr 16, 2015
Starla
US
5.0 / 5Outstanding
"super hotel"
me and three kids (ages 7, 10 and 11) had a stay-cation at the hotel for one night. We were welcomed warmly and treated with gracious hospitality. The staff joked with the kids and gave us great service. We enjoyed a great dinner and a wonderful breakfast at the hotel resturant. The pool was fantastic and they allowed us a late checkout! Five star service !!
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 19, 2015
kate
US
5.0 / 5Outstanding
"Very nice hotel and relaxing"
I will definitely stay in this hotel every time I visit SF.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 17, 2015
Younis
US
4.0 / 5Excellent
"Family visit"
The hotel is conveniently located near family and friends.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 11, 2015
malou
US
4.0 / 5Excellent
"Pleasant Hotel Stay"
Nice setting near a water inlet. Close to 101 freeway, so easy access to anything on the peninsula. We were there for two nights and have no complaints. The front desk staff and doorman are all very nice, courteous and efficient. There is ample parking, albeit pricey, so this is the one down side as I prefer to see parking included with my hotel stay.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 7, 2015
John
US
4.0 / 5Excellent
"Nice hotel"
we were treated very well during our stay. Champagne and chocolate covered strawberries was set up in our room to celebrate our anniversary. Made us feel special. David who drive us in the shuttle was so friendly. He remembered our name each time he seen us and always greeted us with welcoming smile and greeting. .
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 6, 2015
Cassie
US
5.0 / 5Outstanding
"First class Bay Area Hotel"
Every aspect of this hotel is top notch, from service to ambiance to room luxe and comfort. Looking forward to my next opportunity to visit and pamper myself. Waterside view will give you a gorgeous sunset every evening! Great getaway for couples.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 5, 2015
Tina
US
3.0 / 5Good
"Good but it was not worth it."
It was not what I expected for this rate.
Genuine Hotels.com guest review
5 night business trip Mar 29, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel with a great view"
We were there for 5 nights. Very nice view of the lake, close to Highway 101. Free internet if you are fine with slower speeds.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 4, 2015
R
US
4.0 / 5Excellent
"Mini fridge mystery and nice ambiance in the lobby"
Very nice lobby area! Basic double room...really should have two queen beds in there. Beds are cozy comfy and towels are very nice. A Kuerig in the room! Bathroom could use updated bath tub. The oddest thing was the the mini fridge sitting in the entry way! I have never seen that before. You could easily trip over it. We asked room service to remove it because we thought it was misplaced and they said we always put a mini fridge in a double room however why is it not in the cabinet?
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Apr 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome Hotel"
It was an overnight stay. Staff was efficient so able to get settled into room quickly.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night family trip Mar 22, 2015
Karen
US
4.0 / 5Excellent
"Pleasantly impressed"
I've been in the area quite a bit recently, staying at the best places my per diem allows (not easy close to Silicon Valley). I was skeptical of the "euro" vibe of this place when I walked in but I have to say they were very nice, the food I had at the restaurant was excellent and my room was clean, spacious and quiet. So far, my best find anywhere near Palo Alto in my price range.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Robert, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 night business trip Mar 24, 2015
Robert
US
5.0 / 5Outstanding
Fine experience, would stay again next time I'm in town and also recommend to others. Airport shuttle drivers were exceptionally friendly and made me feel welcome.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Mar 28, 2015
A Traveler
US
5.0 / 5Outstanding
"loved it!"
Beautiful hotel, no microwave in room. Beds are so comfortable
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Mar 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
Not much i can say i was there just to sleep pretty much. It had Great little Cafe in the Lobby that had good Coffee besides that it was just in and out of the room. but very clean and the bed was comfy
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Mar 23, 2015
Magicbird
US
5.0 / 5Outstanding
"Excellence"
Most comfortable beds I've experienced. Ever. Great hotel, awesome staff at bar and lobby. 15 min drive to sf airport.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Mar 22, 2015
5
US
4.0 / 5Excellent
"Lumpy unlevel bed."
The hotel is beutiful. The beds we had were lumpy and one was even higher at the feet than the head. What good is a fancy hotel if you can't get a good nights sleep.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night business trip Mar 12, 2015
A Traveler
US
4.0 / 5Excellent
"Parking issue"
Stay was fine. Staff was very nice. The big problem was parking. We (and many others) got stuck getting out of gate. Several cars besides us got delayed because the tickets/room keys did not work. We had to make several trips back inside to get them to open gate. It delayed us approx. 20 mins. A real pain. Self parking was $20.00... valet was more... next time I would just pay for valet (or stay somewhere else)rather than deal with that nightmare.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Mar 7, 2015
Caroline
US
4.0 / 5Excellent
"My Review"
Nice hotel. Great service from the valet, front desk, and the bellman (Manny) who was always quick with a good joke and very pleasant. It looked as though the hotel was going through a minor renovation particularly in the rooms. Markings were visible on the walls so it was a little distracting - looked like a job that needed finishing. Aside from that, a nice overall experience.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Heath, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night business trip Mar 7, 2015
Heath
US
5.0 / 5Outstanding
Nice hotel. Professional staff. Nice bar. I had a great time. Kid friendly.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Andy, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Mar 9, 2015
Andy
US
4.0 / 5Excellent
"Nice hotel in good area"
Everything was great, no problems. A nice hotel in a good location for my business meetings on the Peninsula.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Tony, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Mar 4, 2015
TonyB
US
5.0 / 5Outstanding
"Late arrival"
We got there late so the shuttle had stopped running to the airport at 11 so had to get taxi. Also the bar closed at midnight so orange able to get anything from the bar. Other than that everything was wonderful
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Feb 27, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel but I would never recomend it."
They charged me 78 US for an international call 9 min, totally absurd.
Genuine Expedia guest review
Other trip Mar 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Impressed"
I was thoroughly impressed with this hotel! It is located in the middle of a business complex so it's surrounded by office buildings so nothing is within walking distance. We rented a car so this want much of a problem for us. The hotel is GORGEOUS! Our room was very nice also. Bathrooms were outfitted with Lanvin toiletries which I loved. The only thing that could've used some improvement was the shower basin. It was cracked and needed to be replaced. But overall it was a great stay
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Sherise, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 night family trip Feb 26, 2015
Sherise
US
4.0 / 5Excellent
"Great hotel but parking was an issue."
The hotel its self was amazing. The staff was friendly, the rooms were clean and comfortable, however parking was an issue for me. Hotel guests have to pay 20 a day to park there! You are able to drive in and out but the fact that I had to pay was enough for me to not want to stay there again. It is bad enough that I have pay to park anywhere in SF so having to pay an additional fee to stay in a hotel that is nowhere close to DTSF sucked. So for anyone planning on visiting downtown SF be warned that not only will you pay $20 to park at the hotel, but you will also pay to park anywhere in downtown. So my total cost in parking fees alone for the weekend was 75 dollars... :-/
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive feedback in regards to the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Mar 2, 2015
KPH
US
4.0 / 5Excellent
"Considerate hospitality"
Hospital stay for my husband. Staff understood, quiet room not too far from elevator. Casual but ready to help. Better than staying with family or friends. Wonderful in a stressful situation.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
3 night romance trip Feb 25, 2015
joseph
US
4.0 / 5Excellent
Everything is good in this hotel except 2 things 1. Only 1 restaurant and limited menú 2. Self Parking should be free the cost of the room is plenty to cover parking.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 25, 2015
LUIS
US
3.0 / 5Good
"Beautiful. But staff disappointing."
I had a two night stay. Hotel is beautiful with gorgeous view of a lake in front of it. But I found the staff not very friendly and accommodating. Twice the same hotel operator gave me wrong direction, even when I question it. I had my car parked at the garage (extra charge). Room key is used to go in and out. After my check out, I had to ask how I get my car out since my room key was taken. He had to make me a new key so I can get out. It would have been inconvenient if otherwise! Most of them were very serious and did not smile!!! These are maybe small. But that's what I expect from high class hotel. It's not just the look. But attention to detail by staff
Genuine Hotels.com guest review
1 night business trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
Beautiful Hotel. We were shocked that we got it for the price we did!
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 24, 2015
Bob
US
4.0 / 5Excellent
"Everything is fine except the pending parking free"
very nice hotel, no noise , clean.parking mentioned free when we book fm hotel.com, but counter said not free,$20per night, I can not agree, she finally said will make me first night free! Why this point is diff between hotel and hotel.com. Anyone can explain?
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
zhao
US
3.0 / 5Good
"Too many bloated expenses."
I got a great deal, and the hotel is beautiful. But the room service was out of many items, the in-room movie was $17.99 which is way too much, and it's $20 for parking, and the room service breakfast was $86 and not very good. So too much nickel and diming for me.
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2015
Charles
US
5.0 / 5Outstanding
"Great"
Incredible absolutely beautiful. Nice pool and bar
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night family trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice"
Very nice hotel, enjoyed our mini getaway
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent"
A bit off the 101 freeway and $20 parking per night!
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 23, 2015
A Traveler
US
4.0 / 5Excellent
"This is not an airport hotel!"
The hotel was lovely and the staff was friendly. The room was comfortable and clean. That being said, I would not consider this hotel an airport hotel. The airport was 15-20 minutes away and the hotel shuttle was incredibly inconvenient (leaves once an hour). The shuttle does not even start until 6am, which did not work for my family with a 7:00 flight. We used Uber... but were hoping for something more convenient.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Ms. Michelle, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 23, 2015
Michelle
US
4.0 / 5Excellent
"Business Stay"
Hotel was beautiful. Room was somewhat more shabby that the rest of the hotel...there was a stain on the carpet and the room itself felt old. But, it was clean and comfortable and great for what I needed.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night business trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
The best hotel stay ever. I am totally coming back. The receptionist could've been a little nicer, I guess you can't have it all.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 22, 2015
A Traveler
US
5.0 / 5Outstanding
"excellent. near to a restaurants we want."
Coffee and water are unlimited. Beddings are great!
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Verified Traveler, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 21, 2015
A Traveler
US
1.0 / 5Poor
"The Staff Steals!!"
This is a great hotel to stay at if you want the staff to rob you and then the hotel do nothing about it. They stole an atomizer, $350 in cash and some jewelry when taking my bags downstairs and the management literally won't even apologize, even with the police report. I'd avoid this hotel at all costs. PS - the staff all speak in fake french accents, it's hilarious. The hotel is located in the Metro center of Redwood City, so there is literally nothing interesting in the surrounding area. And the food is boring and overpriced, like all hotel food.
Genuine Expedia guest review
Other trip Feb 20, 2015
Secret Traveler
US
5.0 / 5Outstanding
"Sofitel for the weary seeking solace"
The stay resulted from a cancelled flight. I was tired and frustrated and wanted to be well taken care of so I chose the Sofitel. I was not disappointed. The room was lovely, the bed was luxurious. I had the best caesar salad with prawns ever from room service. My only complaint is that the shuttle to SFO did not begin service until 6am, too late for me to catch my flight and resulted in the additional cost of a car service.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Ms. Rosemary, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night trip Feb 14, 2015
Rosemary
US
3.0 / 5Good
Hotel was noisy, late night slamming of doors and banging on floor and walls. I discount this expierance due to large number of kids and teens there that night
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
3.0 / 5Good
I travel quite often and thought I would try the Sofitel San Francisco for a nice getaway with my wife. The bathroom had something on the wall from a previous guest that was not taken care of. There were no pillows on the 2 sofas in the living room and was very uncomfortable to watch tv. The hotel needs updating.. I rented a suite thinking it would be a great place... I was disappointed....
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Sofitel in a nice location in Redwood City, CA."
"We stayed in an extra nice 2-room King Suite and were really pleased with both room's, as well as the large bathroom too"... "and the location of this Sofitel Hotel was beautiful, with mountain and lagoon view's"... "The Sofitel's Staff were all very friendly!!" ~ "We'll be looking forward to our next stay at the Sofitel Redwood City!!"
Genuine Expedia guest review
Other trip Feb 16, 2015
Lynnie
US
3.0 / 5Good
"Poor staff"
Hotel charged me twice the amount than expida quoted me. Without notifying me of what they we're doing. When confronted about it. It took them 4 hours to come to resolution. And they were extremely unprofessional about the whole process. Told me multiple things and did not follow thru with most of them. Hotel cards did not work half the time which made it very frustrating to enter my room and the parking garage. The hotel it self was okay. The room was not prepared very well for our stay. I would not recommend or return based upon my encounter with the staff and management and the lack of information about charges.
Genuine Expedia guest review
Other trip Feb 16, 2015
andy
US
4.0 / 5Excellent
"Nice hotel near SF"
Stayed here for a night. I booked the one room two bedroom luxury room but ended not needing the extra bed anymore. The front desk lady was very kind and she was able to change it to one bed. We also asked for the lake view and that was great. Very nice clean hotel. There aren't that many nice affordable hotels in San Francisco so we decided to stay here and the drive was not bad at all. The only downside is no wifi and you have to pay $25 for parking. But would definitely stay here again.
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Ms. Melysa, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 16, 2015
Melysa
US
5.0 / 5Outstanding
"Business"
It's great place to stay only one thing they don't have breakfast would help ... Otherwise it's excellent
Genuine Expedia guest review
Response by Sofitel San Francisco Bay
Dear Inna, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
Other trip Feb 16, 2015
Inna
US
5.0 / 5Outstanding
"AnneC"
Very comfortable, would stay again.
Genuine Hotels.com guest review
Response by Sofitel San Francisco Bay
Dear Ms. Anne, We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Hutar General Manager Sofitel San Francisco Bay, California
1 night romance trip Feb 13, 2015
A
US
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