Lots of fees...Genuine Hotels.com guest review
"Just what we needed"
Loved the kiddie pool, staff was very nice and accommodating, and clean large rooms. Able to walk to Sea World. Resort fee but it was worth it for me, and pay for parking, just as much to park at Sea World but I didn't have to look for my car. Overall I'd go again.Genuine Hotels.com guest review
The rooms and amenities were outstanding and the service was impeccable!Genuine Hotels.com guest review
Indoor, air conditioned atrium was very nice. Great accomodations. Many food options with reasonable pricing. Family friendly. I will definitely be back with my wife & kids.Genuine Hotels.com guest review
Amazing service... Hotel was beautiful!! All the staff were very friendly&helpful @all times. Would never stay anywhere else but here!!!!Genuine Hotels.com guest review
"Housekeeping a bit lax"
Got to the room, grabbed the first "clean" towel - women's hair all over it. Same with the second towel. Then looked in the white sink - hair all in in. Disgusting.....also be advised that the rate you get on Hotels.com is not the final number you pay. Add $$ resort fee and $$ parking fee and you'll easily add forty bucks to your bill. Very convenient […] location, very professional and courteous desk staff Read moreGenuine Hotels.com guest review
Response by Renaissance Orlando at SeaWorld It is never our intention to disappoint a guest in any way and we apologize if you did not see the value offered by our hotel. Our pricing is indeed competitive with other full-service, four-star hotels in the area that offer the same great location as well as variety of facilities, amenities, and services.
Front desk staff sucked. Rooms were clean and well maintained. Elevators worked well and were fast. Food was good. All in all, good visit. Oh yeah, directly in front of Sea World!Genuine Hotels.com guest review
I loved the stay & would come again!!!Genuine Hotels.com guest review
My son really enjoyed the water park, service is excellent and close to everything. Definitely we are going to come backGenuine Hotels.com guest review
"Great place to stay"
It was our first time there. The rooms were clean and great service. The water park at the hotel was better than what we thought. We really liked the sushi at the Mist Sushi bar. The sushi chef Jimmy was great. Sushi was very good and fresh. We would recommend this place to family and friends.Genuine Hotels.com guest review
They charge resort fee ,Genuine Hotels.com guest review
Loved everything about it. The staff was a little late opening the kiddie pool park on Friday by about 45 min., they open at 9:00 and we had to find someone to open the water slide and they didn't get there until about 9:45, besides that it was great and will visit again.Genuine Hotels.com guest review
We loved the hotel ! Great place for a family vacation, we all had a blast!! Can't wait to go back !!Genuine Hotels.com guest review
"Convenient location to all major attractions."
Very nice hotel for the price. Expect extra charges with the resort fee and self-parking/valet charges. Hotel was very clean and the service was excellent.Genuine Hotels.com guest review
"Always great to stay here"
We always stay at the renaissance whenever we go to seaworld. In this case we just went mainly for the water park on-site for the kids. Well worth the money. Kids enjoyed it. Tradewinds always has the best food. Overall positive experience.Genuine Hotels.com guest review
"Great stay with little ones!"
Staff was very welcoming and the toddler pool area was amazing! Great stay.Genuine Hotels.com guest review
The staff, the hotel, the spa were all amazing!!Genuine Hotels.com guest review
I think the price was over rated.... the rooms were nice but not for the price. A microwave was not even provided. the 18.00 above for parking and 20,00 dollars per night for use of the resort was ridiculous.Genuine Hotels.com guest review
Everything was amazing. My only complaint is that when checking in, they asked if there were any kids with us, and we told them just two adults. A few minutes later, when telling us about the $20 resort fee, they said it included a full breakfast. The next morning we show up for breakfast, and are told it's only free for kids, and we had to pay $22 […] per person for the buffet. Read moreGenuine Hotels.com guest review
"Very convenient to Seaworld"
We spent most of the time at the parks but the time spent at the hotel was very pleasant. Beautiful common areas, nice pool and small water park for the kids. Breakfast was expensive but very good. Room and common areas very clean.Genuine Hotels.com guest review
Walking distance to Sea World.Genuine Hotels.com guest review
"Very nice but don't be fooled by price"
The hotel was amazing. Was there with a 6&7 year old and the pool was awesome. They had activities for the kids and a great pool bar for the adults. The room was spacious and clean. The only complaint I have is that the price online does not reflect the $20 a day resort fee + $20 a day for parking. So just make sure you add $40 a night to the price […] online. Read moreGenuine Hotels.com guest review
Wish we could have stayed longer. will return.Genuine Hotels.com guest review
Enjoyed oour family vacationGenuine Hotels.com guest review
We've enjoyed our entire stay there. Hotel crew are nice, clean housekeeping, great location!Genuine Hotels.com guest review
"right in the middle of parks"
awesome,Genuine Hotels.com guest review
"Great Place to Stay if Visisting Sea World"
Overall hotel was excellent from the rooms to the restaurants. Extremely convenient for those visiting Sea World.Genuine Hotels.com guest review
"Great Location, Great Price, Parking too high!"
Great overall! A fan would be nice in the bathroom!!!!!! Too humid in there!Genuine Hotels.com guest review
"Renaissance Hotels NOT WORTH IT"
This was our 2nd stay at a Renaissance Hotel in about as many weeks. THEY ARE VERY Disappointing hotels. No Make up mirror in bathroom (not to mention a lighted one), No Vanity Kit, No Shower Cap, No Shoe shine Kit, NO FREE WIFI. At this particular hotel we were even FORCED to pay a $40.,00 per NIGHT "resort fee" and still had to pay parking. The beds […] were awful, one was hard and the other had a "dip" right in the middle. We had asked for feather pillows 5 days prior when we made our reservation yet got foam ones that smelled like old mens underarms!! Our booking called for a little over $100. per night by the time we were thru it wound up being almost $400.!! Totally disappointing. For the amount of money they charge I am outraged. Even a plain old Marriott is better than the Renaissance brand and for the money DONT STAY AT EXPENSIVE MARRIOTT hotels they are NOT worth it - my rating is NEGATIVE 1!! Read moreGenuine Hotels.com guest review
Response by Renaissance Orlando at SeaWorld Linda, thank you for taking the time to post your review. We take all feedback very seriously as it is our goal is to always ensure our guests are satisfied with their service experience. However, in your case it appears we failed to meet your expectations, and for that we are truly sorry. Your concerns have been relayed to our director of operations for proper follow up. We look forward to make it up to you in the the near future.
Took the family to Disney and Universal Studios. Our time at the hotel was excellent! Our room was clean and the kids enjoyed the poolside which by the way had a lil waterpark. The pool is huge compared to other hotels we'd stayed at. The hotel is really fancy and the scenery is nice. The kids loved the open lobby and balcony. The only Cons for this […] hotel is the eatery and price of beverages were a bit much for our budget. But that is not part of the hotel rating cuz it didn't have one. Another Con which they don't tell you about but worth mentioning is that they charge a Resort Fee and Parking Fee. The fact that the hotel was well priced when I booked it, the extra $160 in resort and parking was still within our budget. Some people may not like this but it worked out fine with us. We thought it was worth it. Read moreGenuine Hotels.com guest review
This was an excellent experience for my family. The staff was Professional, friendly, helpful and polite. The rooms were clean, roomy and comfortable. Pool and water play area were awesome. Kids activities were incredible and included with the room reservation! Nice perk... Plenty of activities to enjoy for the whole family.. The entire hotel was clean, […] fresh and well maintained. Would highly recommend to everyone. Looking forward to another visit. Read moreGenuine Hotels.com guest review
"Great family resort"
The resort was great, the kids loved the water play area. Very clean and spacious room. The beds were a bit hard and we suprisingly had a balcony with chairs but the view was a rooftop which was odd as we were on the 3rd floor so we kept the curtains closed since the view was rather depressing. The pool was out of sight of the children's water area […] so be prepared to sit and watch your kids all day without being able to enjoy the pool yourself. I also must have missed the fine print about the parking fee which is more than most theme parks! But the kids had a blast so it was all well worth it! Read moreGenuine Hotels.com guest review
It was the best! The pool was great and the kids loved the splash park! We got to stay at the pool after check out, which was a bonus. The staff were very helpful and the room was very comfortable. We had a great time!Genuine Hotels.com guest review
The place was great but they had extra fees.Genuine Hotels.com guest review
"Nice place to stay at"
Only stayed for the weekend had a nice time.Genuine Hotels.com guest review
Very nice!!Genuine Hotels.com guest review
I have stayed in all types of hotels and resorts all over Florida and I have to say by far this has been my very favorite place. The service was incredibly good. We missed the bus to one of the parks and they were very nice to offer taking us there themselves. I'd recommend staying there anytime.Genuine Hotels.com guest review
Great family hotel and something for the adults. Enjoyed the spa very well run and excellent staffGenuine Expedia guest review
My family and I stayed at the Renaissance and we had a wonderful time. It is very family friendly and the staff was courteous and friendly. We would gladly stay there again next time. I highly recommend it.Genuine Expedia guest review
I chose the hotel because it was across the street from Seaworld which was the purpose of our little vacay. We usually stay in another hotel which is also closer to Seaworld. I am DISSAPOINTED that parking and resort use were not complimentary. Resort or water park were not big at all that it should be included with the hotel fee. We stayed in a room […] close to the elevators & it was noisy. Other than the parking & resort fees, the hotel is great. Bed is super comfy and room was clean. Read moreGenuine Expedia guest review
"the room was excellent for a baby."
We had to ask for a crib and they came right up and set it up for us. It was excellent..my grandbaby really enjoyed his stay.Genuine Hotels.com guest review
"Loved the hotel but the service was lacking"
The location of the hotel is great, for a $40 a night upcharge we had a balcony view towards Sea World and we enjoyed the few minute long fireworks display from Sea World at night. Not sure it was worth the upcharge though. We had to call 5 times to get a couple of extra pillows and portable baby crib, even though we had requested it at check in. When […] it finally arrived, the pillows had no covers on them so we weren't able to use them anyway and were not about to call another 5 times as it was late in the evening. Other than that, the stay was pleasant. Read moreGenuine Hotels.com guest review
excellent hotel great services, i recommended to anyone looking for a 4 star hotel...Genuine Hotels.com guest review
"Was simply the best hotel we stayed for this trip"
Great, clean and spacious room! Great pool and kids entertainment! The color of the indoor decoration was friendly, very nice architecture! We just love it and definitely it will be our next preferred hotel in Orlando in the near future.Genuine Hotels.com guest review
"Great hotel, great location!"
I have stayed at many different 4 star hotels in the Orlando/Lake Buena Vista area and this one is at the top of my list! The pool area is superb; offering complimentary inner tubes and a really fun water zone area for both children and adults. Beautiful property, very well maintained. The rooms were beautiful and spacious, offering an atrium balcony […] and high ceilings. The bedding was super soft and comfortable. On-site dining options and a Starbucks. Location is directly across the street from SeaWorld and just a 5 minute drive from Universal Studios and as a guest of the hotel, they offer complimentary fast pass when visiting SeaWorld. We will definitely be back! Read moreGenuine Expedia guest review
Very nice resort,only negative was parking $ 20.00 daily. Right across from Sea World. We walked to the park. I would stay there again.Genuine Expedia guest review
"not family oriented"
I have 3 stars rooms are not family friendly gorgeous more then a overnight stay no drawers for personal things I had 2 kids with me nothing to do but swimGenuine Hotels.com guest review
"Can't wait to go back!"
Great hotel! Amazing room, pool and grounds. The kids and I had a blast. Can't wait to go back!Genuine Hotels.com guest review
We chose this hotel because we were going to Seaworld. This is a awesome hotel. WIFI was included in the resort fee along with the water in the room. The only extra thing we paid for was the parking. The bars had a reasonable happy hour. The pool and kid's pool were great. My boys, 9 and 7 loved it. You do have to pay to rent floats but we just brought […] our own. We took the shuttle to and from Seaworld which was easy and on time with the schedule the hotel gives you. The hotel also gave us quick queue passes for Seaworld for free for staying at the hotel. We had a great time. Read moreGenuine Expedia guest review
"AWFUL RECEPTION STAFF!!!"
The hotel reception staff overshadow EVERYTHING! We booked the hotel through hotels.com, and the reception staff are totally UNAWARE that they should not charge us a second time for our rooms!!! Now I have to jump through all kinds of hoops to get my money back from the hotel. On top of that, the reception staff don't even know how to direct you to […] Sea World, located 200 yards away!!! DO NOT STAY AT THIS HOTEL!!! Read moreGenuine Hotels.com guest review
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