Definitely a higher end hotel as far as atmosphere, room comfort,decor, etc..but without the high end hotel pricing. Downside was the addt'l 18.00 parking fee+ 20.00 resort fee...but all was disclosed ahead of time so we knew it going in.Genuine Hotels.com guest review
Absolutely wonderful. Great location, everything you need is either at the resort or within walking distance.Genuine Hotels.com guest review
My experience was just simply amazing!!!!! The staff, the facilities, condition, the comfort and cleaniness of the place was just breath taking! I never booked a hotel and this was my first time and what an experience!!!!! Just a wonderful place to relax and get away from your worries. If you need a vacation or somewhere to relax, then book this hotel! […] It's freakin awesome!!!!!!!! Read moreGenuine Expedia guest review
"EXCELLENT SERVICE! NICE HOTEL, VERY AFFORDABLE."
Great weekend with my girlfriend, nice clean room, clean beds; I had requested for a king bedroom but ended up with twp queen beds on the 9th floor which was no problem. Positive feedback was that I left my charger in the room, and had arrived home already; all i had to do was call the hotel and the service assistant kindly found it and Fedex it to […] my house which was 300 miles from the hotel. VERY EXCELLENT SERVICE! I recommend it. Read moreGenuine Hotels.com guest review
"Fun with a scary twist."
We love staying at this hotel. We come up many times to go to Seaworld and then are able to walk back to the hotel. They were very polite and wanted the best for us. We also enjoy the fact that we can use their facilities the entire day although the check out time is 11am. Our son had an asthma attack while staying here (needed medical attention)and […] the hotel was on top of it. An ambulance was called and we were taken to the hospital. The hotel then sent a car for us to ride back in. They have called us twice since then making sure our son is okay and everything the hotel did was to our satisfaction. We also feel with the new upgrade to the rooms, they feel bigger and more spacious than in the past. Read moreGenuine Hotels.com guest review
Everything was great except having to pay close to $20.00 a day for parking.Genuine Hotels.com guest review
Excellent. Good service.Genuine Hotels.com guest review
Service was exceptional. Walking distance to Sea World. The pool area is like a water park itself for younger children. It was all around a GREAT experience!Genuine Hotels.com guest review
"Won't come back."
Asked for a king bed, got 2 queens. Heard elevator noise all night. Fire alarm went off early in am (false alarm). Pool bar closes at 7. They quoted us a rate complete. Then upon checkout added $20 per day resort fee and $18 per day parking fee.Genuine Hotels.com guest review
"frustrated with the billing and fees."
The hotel was very clean and comfortable. Staff greeting and initial assistance was nice. After check in we were directed to the parking lot in which I was surprised to see a sign stating that I would be charged $18+ to park each day. In which I was not told at check in. Then I was quoted a price for the room in which it was also wrong. When I finally […] got my bill for the two days we stayed its $100+ more than I expected. Then the real kicker was when we checked our account we were double billed! After several phone calls and three way calling between this hotel and our bank we finally got the whole mess straightened out. Frustrated with the billing but like the hotel. Read moreGenuine Hotels.com guest review
Response by Renaissance Orlando at SeaWorld We are happy to hear you liked the hotel and found our staff friendly. We pride ourselves in delivering excellent level of service. Moreover, our parking and room rate pricing is in line with similar properties in the SeaWorld area and we feel we give a good value given our central location and extensive facilities. However, in your case it appears we failed to communicate this information and meet your expectations, and for that we are truly sorry. Thank you for your feedback we have shared this information with our team.
"QUEEN BEDS OFFERED INSTEAD OF KING/FACING CENTER"
Very nice, but we had requested king size bed and got two queens. Also, the room faced the courtyard. This was not mentioned in the Hotels.com website. We would not have booked it if we knew that. It is very claustrophobic for me not to look outside, so this is a big no no for us.Genuine Hotels.com guest review
Great, everything good......Had a pleasant time...Genuine Expedia guest review
"Nice hotel near Sea World and Universal"
Rooms and pool area were great. The staff was fantastic. Breakfast was also very good. I am fussy about hotel rooms. The room was very nice.Genuine Expedia guest review
The hotel was impressive, clean and comfortable. I have no complaints.Genuine Expedia guest review
"Pretty nice hotel"
Hotel is very nice. Rae wary of the restaurants in the hotel, not very good food. There plenty to choose from nearby though..Genuine Expedia guest review
"The hotel staff went above and beyond."
The staff was always available and very pleasant they gave my family everything we asked for and more. Very beautiful hotel.Genuine Expedia guest review
"Great hotel near SeaWorld!"
Love this resort, very nice experience, and would recommend! However, please be aware that the hotel is a resort and charges like a resort. While I've seen management feedback "defending" both the mandatory $20/day resort fee and $20/day parking fee, I think it's a little costly; especially for families who may be on a budget. Very costly to eat here, […] but a fantastic breakfast buffet for $22, includes juice and coffee. When you book as a package deal thru Expedia, children eat free; which is a cost saver. The hotel is literally walking distance from SeaWorld, & centrally located for both Universal and Disney! Beds were comfortable and room was clean. One caveat that I "didn't" appreciate is the hotel pushes their "green initiative". While this may seem like a great way to save the environment, I get the feeling that hotel's are pushing this as a way to have more $$$ in their pockets. Initially I thought when I said ok to "the green initiative" that we just wouldn't get fresh towels each day unless we requested them, HOWEVER they actually signed me up to NOT have my room cleaned for the 4 days that we were there. They got away with it the first day, but after that I called each morning to make sure my room was getting cleaned. The towels I don't mind, but I want my room cleaned. Imagine how many people have lost his/her cleaning position due to this new green thing, and how much $$$ the hotel saves. Forget about it, I'm on vacation; I want someone to make my bed! Read moreGenuine Expedia guest review
Great stay!Genuine Hotels.com guest review
Romantic and very pleasant.Genuine Hotels.com guest review
"Weekend at Sea world and Acuatica with my kids"
Good hotel across the street from Sea World. Good price except for daily fee and parking charge. Clean, friendly staff and qui k check in and out.Genuine Hotels.com guest review
"Amazing experience for the price"
Large room with very comfortable beddingGenuine Hotels.com guest review
We are very dissatisfied, when we made the reservation we weren't told that it was fees for parking and for a Resort fees, it was $38.00 more of the rate that we got for this hotel.Genuine Hotels.com guest review
Response by Renaissance Orlando at SeaWorld We apologize if you feel our hotel did not provide with a good value for your travel dollar. Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. This information is provided in the hotel website and shared with our partner agencies. However, in your case it appears we failed to meet expectations, and for that I am truly sorry.
The staff was friendly, and helpful,the room was beautiful. I will be going back every time I visit Orlando.Genuine Expedia guest review
"Nice Hotel Near Orlando Attractions"
This was a nice hotel if you are looking for some place nice, economical, and close to Orlando attractions.Genuine Expedia guest review
"Excellent stay....need to fix...."
Excellent stay....need to fix: Under the vanity, it seems incomplete. Either put shelves or hide the pipes and lines better. Also hidden fees add up o $50.00 in addition of the regular price. I wont hold them accountable for having one elevator under renovation. Everything else was great....I would still stay again. The pluses are more than the min […] us. Read moreGenuine Expedia guest review
"A+ hotel stay!"
Great all aroundGenuine Hotels.com guest review
"cleanliness of room/hotel amenities"
The whole family loved the stay the room,pool, and restaurant.Genuine Hotels.com guest review
"Beautiful hotel and right across from Sea World"
Food at restaurant was outrageous. Hotel was beautiful and rooms were very clean. Checkout was at 11:00 a.m. We put our bags in the car and went to breakfast and look at the pool. We HAD NOT checked out yet. We went back to our room to relax before our drive home and found the cleaning lady, who did not speak English and couldnt understand us, in our […] room. She was cleaning it for the next guests. That was the only thing we didnt like. Read moreGenuine Hotels.com guest review
"Nice hotel for a family stay but incompetent staff"
First, I did not get my morning wake up call, which almost made me late for my airplane. Second, I was promised no resort fee for an upgrade in the room, then later my bill was charged with the resort fee. No refund was given!!!Genuine Expedia guest review
Response by Renaissance Orlando at SeaWorld Dear Danny, It is never our intention to disappoint a guest in any way and we are very sorry if you had a bad experience at our hotel. We take feedback like this very seriously as it s only with specific input about where we may have failed in a guest interaction that we can work to continue to enhance our services and amenities. Customer service and satisfaction is very important to us and we are glad that you took the time to provide us with your feedback.
My family all satisfied. Recommend it. It is the second time we stayed.Genuine Hotels.com guest review
Very courteous staff , great location, loved the star and would defiantly return with the family !Genuine Hotels.com guest review
The hotel has great amenities, the pool and the water park are great for the kids. Restaurants are also great.Genuine Hotels.com guest review
"Rooms are very nice"
The guest room we stayed in was huge and very nice. It was just a "deluxe" room, not upgraded or anything, but it was a large room with a full sitting area in it. Decor was up to date (large TV, pleasant wall hangings) and everything was clean. We also happened to be on the side of the hotel where we could see the Disney fireworks out our window. With […] our hotel stay, they gave us free QuickQueue for SeaWorld, which saved us 50 minutes in line for the Penguins alone. My wife went to the spa and had good things to say about the staff. I would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"nice hotel within walking distance to Seaworld"
Upon arrival at the hotel, you will feel like the hotel is business oriented with office center and Starbucks right up front. The interior of the hotel is conservative a bit dark, but very clean and well maintained. Our room was nice and accommodating considering we had two little children. What you will be impressed with is the outdoors, especially […] the kids' pool area. Our 5 and 2 year olds had a blast riding the water slides and playing on the splash pad. We will definitely do it again! P.S Yes, you have to pay for the parking, like at most of any decent hotels in that area. I have read the reviews prior to making a reservation, and I feel like the hotel deserves higher guest satisfaction rating. Unfortunately not everything comes for free, even the parking. Read moreGenuine Expedia guest review
"Overall very good"
The hotel is probably the best option if visiting Seaworld (which was our case). Just cross the park parking and you are there! It's also a beautiful hotel, with overall good service. Only negative comments are regarding room cleanliness. A hair pin was found on the carpet when checking in, and was still there after room cleaning. The remote control […] for the TV was missing the cover and one battery (guess previous guest needed one...). I didn't call, but left a note for the cleaning person to replace it, but it wasn't done. I went to the front desk and then I got another remote. Not something that would ruin my stay at all, and I would definitely recommend this hotel. By the way, the resort fee ($20 per night) gives you free water and free internet in the room, but yes, you have to consider this. Read moreGenuine Expedia guest review
"look no further! this is it...."
Hotel staff was very friendly and helpful. upon arrival I didn't realize that it was going to be as fancy as it was, but I never felt uncomfortable. the staff were all so nice. They do charge for parking and a resort fee, but they explain it clearly at the time when you are checking in. the water park for the kids was perfect, my kids had a blast. the […] music with the bar outside was relaxing, they have staff walking around constantly to see if you need drinks or anything...very great experience. I honestly cannot find one thing to complain about. the breakfast you get two free kids breakfast with one paying adult, so overall the price for complimentary breakfast was reasonable. we had a room with a view of the lobby and slept with the door open listening to the small waterfall, we were right above the starbucks, so in the morning as we were waking up, the room smelled heavenly! this is a pricey hotel, but it was WELL WORTH IT. my kids and I had a blast and we will most certainly be going back again. Read moreGenuine Hotels.com guest review
We had an awesome time the hotel was beautiful the service was great I recommend it to everyone we will definitely be back soon :)Genuine Hotels.com guest review
Pool area is great. Restaurants a little pricyGenuine Hotels.com guest review
Everything was perfect 👍👍👍👍 The pool was amazing my girls had so much fun the restutants were good too ...Genuine Expedia guest review
This hotel was excellent from check in to check out and everything in between! No complaints, everything was wonderful and the customer service is amazing!Genuine Hotels.com guest review
This is one of my "go-to" hotels in Orlando. Stated there several times with my family and have yet to be disappointed. Only small complaint is that checkin is usually long 15-20 minutes. Other than that, A+Genuine Hotels.com guest review
"OK hotel but better places around"
This is my third time in Orlando and out of the three places I stayed I liked this one the least. We picked this place because of the kiddy water park, but were disappointed with it; moreover, the main pool was small and always packed. The hotel does not have many choices in restaurant/food, and what is offered is not that good (and expensive). Our […] room had the tub and sink clogged, and they denied us a room change, although they fixed the problem somewhat (water still drained slowly). Most of the time, the staff was friendly and attentive. Overall, the place is not bad, but there are definitely better options at competitive prices. Read moreGenuine Hotels.com guest review
We loved the hotel next time we are in Orlando we will stay there again for sure.Genuine Hotels.com guest review
The hotel was more than what I expected. It was wonderful!!!Genuine Hotels.com guest review
This was an amazing place!!!!! The staff is wonderful!! :) The atmosphere is so calming and quiet. The waterfall inside is so pretty. Pool side is great! I was stress free all weekend!! And you can walk right over to seaworld or take the shuttle that is included in the resort fee. It is just a great place!!!!!!!!! They have ice cream store, starbucks, […] and a couple other restraunts right on site. We didn't have to move our car the entire weekend! Read moreGenuine Hotels.com guest review
We have stayed at this hotel several time before and find it to be a great value for what I would consider a top tier hotel. If there was anything derogatory to say it would be that house keeping didn't arrive in the room until later in the afternoon. Other than that it was and is a great place to spend a few days and relax. The front desk staff was […] very attentive to our needs and very responsive. I asked if we could get a balcony room and the associate that was working with us gave us a complimentary upgrade. Read moreGenuine Expedia guest review
"Quick two day trip"
Attentive staff, nice property. We had an inward facing room away from any elevators on the 7th floor; it was one of the darkest, quietest hotel rooms I have had - great for sleeping. Large open interior common area of hotel (a la, embassy suites). A few kids activities arranged by hotel staff (ice cream, designing cookies). The resort fee does add […] to the overall cost. Top choice if Sea World is one of the parks to be visited. Very good overall atmosphere. Read moreGenuine Hotels.com guest review
"One stop vacation!"
I chose this hotel due to the proximity and convenience to Sea World. Traveling with 3 young boys (5yr, 7yr and 12) can be challenging enough, let alone satisfying everyone's needs and taste. We never had a need to leave the premises! The pool (mini-water park), arcade, ping-pong tables and activities offered for kids are enough to keep them occupied. […] The free breakfast buffet for children and pool area restaurant were delicious and the service all-around was wonderful. Read moreGenuine Hotels.com guest review
"Hotel over all?"
I do not like the idea of paying extra to park your car at there hotel, when you are staying at there hotel. Tubs were bad. The echo from inside the hotel was not good. Too many extra charges...Genuine Expedia guest review
Response by Renaissance Orlando at SeaWorld We apologize if you felt that tour hotel was not worth your vacation dollar. It is never our intention to disappoint a guest in any way and clearly there were a few disappointments during your stay with us. Our fees are in line with other full-service hotels in the Orlando area which offer the same location adjacent to SeaWorld, as well as a variety of services and amenities. Moreover, we have communicated these fees to all of our reservations partners and are also available on the hotel website for our guests to see. Thank you brining your concerns to our attention and have a wonderful day.
"Great hotel near SeaWorld"
My family and I loved every part of our stay!! We're already planning our next visit to this amazing hotel!!!Genuine Expedia guest review
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