Location and pricing were great but hallways on my floor seemed they were not even vaccummed. Room was semi clean but moved the bedside table and there was at least a half inch of dust and dirt. Seemed if they were just trying to mask the real mess with scented Sparys.... Lobby was nice not like hallways and roomsGenuine Hotels.com guest review
"Told us can't reserve beds on Expedia..."
We booked the hotel for our anniversary. We were excited about a lush king-sized bed. When we arrived, they told us we had a room with double beds. I showed them our expedia reservation. They said expedia doesn't' always know what beds they have available. (If this is true, then when you got our reservation weeks ago for a bed you didn't have, why didn't […] you just call us?) So they ended up putting us in a wheelchair accessible queen, which would have been fine, except the bed was all tilted and uncomfortable and it meant we had a view of a brick wall. The second day we were there, we complained about the bed and told them we had just gotten engaged and suddenly they had a king bed room available on the 21st floor! The view was incredible, and the room was super nice, just wish we'd had it both nights. Read moreGenuine Expedia guest review
We had a mini vacation just in time for the Labor Day weekend. Even tho we didn't attend Made In American, it was a decent overnight stay, especially compared to where we checked out from earlier that same day. I would stay again!Genuine Expedia guest review
Was adequateGenuine Hotels.com guest review
"Great for Made In America Festival"
Stayed at the hotel for Made In America festival over Labor Day weekend and it was perfect. Literally a 10 minute walk from hotel through festival security which can't be beat. Would also use this hotel for other events in the area. Only con is fridges aren't in all rooms, but you can request one (may be an extra charge).Genuine Hotels.com guest review
"Conveniently Located to Historic Sites"
This hotel could use an update as it is a bit shabby. Our room was missing the desk lamp and floor lamp and it made the room pretty dim. I mentioned this to the desk clerk as we were checking out and she removed the $10 wi-fi charge from our bill. The hotel is about a 20 minute walk to the historic sites in center city so was very convenient for us […] . Read moreGenuine Expedia guest review
"Standard Sheraton Comfort/Service"
Comfortable room, great customer service, convenient location. Not so clean.Genuine Hotels.com guest review
only complaint is that there was no refrigeratorGenuine Hotels.com guest review
"FCSU convention and a lot of America History"
We enjoyed the stay. Had a lot of room issues and housekeeping not so good. Reported some in room 119 and got fixed to a point but more things wrong not reportdit ba ed as telephone jack under desk coming apart. Metal bar on floor between beds and under table about 2' long .Shower head out of wall ut back in but needs to puttied up so not noticeable […] as it still is. Windows really dirty especially in small evening restaurant. Closet door corrected so we could open but still not right?? t called twice to see how much we prepaid and know if credit was issued back to my credit card. I could go on but have to go to church. All of the hotel employees are the best we have had the pleasure to meet. Thank you. Mr. and Mrs. Robert W. Elias Sr. Thanks again Read moreGenuine Hotels.com guest review
"Getting some needed TLC"
This high rise hotel is getting a little frayed around the edges. The lobby has an ongoing upgrade project but on my recent stay the lobby bar and Starbucks were closed. The guest room was adequate but the bathroom in particular was in poor shape. Toilet seat was loose and there was a 3" round hole in the shower wall where the shower comes out. SPG […] guests get free WiFi...A nice $12.95 perk. Desk and workspace is good with multiple accessible outlets but would benefit from better lighting. The gym is one of the best hotel gyms I have ever encountered. Brand new LifeCycle cardio plus strength machines, free weights and core/yoga area...and never crowded. Underground self Parking is very convenient. Altogether a very good value but the guest rooms could stand an upgrade. Read moreGenuine Hotels.com guest review
It was the perfect location. Easy access to the hotel and easy access to I-76. I would definitely stay here again.Genuine Hotels.com guest review
VERY FRIENDLY THEY MADE A COUPLE GREAT SUGGESTIONS AND WERE RIGHT ON.Genuine Hotels.com guest review
I don't know what should I say exactly about this hotel, but it was quite clean and convenient hotel. the person who was working for front desk was excellent, because of his kindness and his intellectual communication.Genuine Expedia guest review
"no hot water"
There was no hot water for a shower but other than that it was a nice stay for me and my wifeGenuine Hotels.com guest review
Ok rooms need to be seen in picture first .Genuine Hotels.com guest review
The hotel overall was great. The parking on the other hand made me very turned off about the hotel. Not only do u have to pay for the hotel but to park in their ramp you also had to pay a ridiculous price to park your car!! I am just glad we only spent one night there and because of flight delays we were parked for less than 24 hours.Genuine Hotels.com guest review
The pool was dirty around the edges, I did not care for having to go downstairs to get a list of places to eat and then having to go back again for places that deliver. The buffet breakfast was wonderful and the waiter terrific, especially with the kids. I was under the impression when I made this reservation that there would be free wireless internet […] in the rooms, but that's not so. I did find out two days into being there that as a star reward member it was free. Read moreGenuine Hotels.com guest review
Very nice hotel beds were very comfortable staff was friendly hotel was very clean would definitely recommend also close to many restaurants and landmarksGenuine Hotels.com guest review
"Great room and location"
The hotel was clean and had nice customer service representatives. The location was convenient and the room had a nice view. I recommend this hotel.Genuine Hotels.com guest review
"Perfect for one night"
My friends and I stayed over for a concert in the area. The room was clean, spacious and for a great price. Especially for being smack in the middle of the city. You could walk to the museums and be very close to Fairmont Park. Parking on site was expensive...there are surrounding garages for much cheaper. But it was convenient to be close and enclosed, […] which provided a bit of security. Staff was friendly. All-in-all a good stay for sure! I would recommend to anyone and stay there again myself. Read moreGenuine Hotels.com guest review
Overall great. Only downside was the complimentary breakfast in the club lounge. Oatmeal was watery and breakfast consisted of fruits, bagel/bread, yogurt and coffee. Not my style of breakfast.Genuine Expedia guest review
All was fine except we were charged more for parking than we were originally told.Genuine Hotels.com guest review
I can't believe it wasn't a refrigerator in my room and it would cost me 20 dollars but besides that great time thereGenuine Hotels.com guest review
"4th of July vacation"
The service throughout the hotel was great. Location great as walking distance to all attractions. Unfortunately, our room had a broken lamp and TV stand with broken side and exposed nails. GREAT VIEW!Genuine Hotels.com guest review
They billed me $129, after presenting me a bill at check-out for $20. When I tried to contact accounting, I was unable to talk to a real person. The voice mail kept cutting me off so I was unable to leave a detailed message.Genuine Expedia guest review
Our room faced the Art Museum, which gave us a great view of the city. The room was very nice as well. Check-in went very quick, even though we seemed to arrive with a lot of other guests as there was a line.Genuine Hotels.com guest review
"In walking distance of the museums and of giood fo"
Really liked the location and the helpfulness and friendliness of the staff . The parking was an additional plus!Genuine Hotels.com guest review
Beautiful view of Ben Franklin Parkway and surrounding area from our room. Ask for upper level floor. Very helpful and friendly concierge and front desk staff. Nice fitness center. It is downtown so streets not busy on weekend but great rate and easy to walk to many sites.Genuine Hotels.com guest review
"Not too bad."
On the whole our stay was enjoyable. I will say that there was no fridge in the room which I was a little shocked about. Everything was clean though and the bed was very comfortable. Jay from security was the best. He really made is feel like royalty. I would definitely stay again.Genuine Expedia guest review
beautiful, modern hotel, great rooms, nice staff, long but walkable distance to center city area. good value.Genuine Hotels.com guest review
"Could have been cleaner."
Dissappointed in the cleanliness of the room, visible dust on all infrequently used surfaces. Checkin was a nightmare with a HUGE line. Concierge was nice and appologetic, but that doesn't move the line any faster. Bar area was closed assumably for renovation.Genuine Expedia guest review
"Wonderfully Located and Great Hotel"
The quality of service and room exceeded my expectations!Genuine Hotels.com guest review
Very upset with the room. For location and area. Carpets,chairs were filthy. Hairs on the bed. Glad it was only one night.Genuine Hotels.com guest review
Need a fridgeGenuine Hotels.com guest review
"Nice place with great location"
We were able to walk to the Phila Museum of Art, and also visited the Rodin Museum which is even closer. Great atmosphere all around Ben Franklin Parkway with so much to see and explore.Genuine Expedia guest review
Hotel fine BUT Pool grimy and sides not cleaned for a long time. Not acceptable for a Sheraton.Genuine Hotels.com guest review
You get what you pay for. Nice staff and good room for the price.Genuine Hotels.com guest review
"Very nice hotel in great area; gym = fantastic!"
The hotel is in a great area of Philly; the service was terrific; the fitness center is a particular highlight. Top marks!Genuine Hotels.com guest review
the room has no safty box, you have to use the front disk box which is not available some times. Room service always late in respond to request and the hotel shop is small and not many things availabe and lack to A/C therfore all food and chocolate are miltedGenuine Expedia guest review
Good location, parking was fairly inexpensive for the location. Good stay here again.Genuine Hotels.com guest review
"Good spot to visit Phila"
Convenient place but small room without safe and very noisy ACGenuine Expedia guest review
Convenient to museums, bus stops, eating Loved the Choice Rewards for going greenGenuine Expedia guest review
"Functional but definitely in transistion"
A large degree of construction on the lobby area, but didnt detract from my stay. Will enjoy seeing if the finished product improves the hotel. Rooms were clean, housekeeping staff friendly and attentive. Ample fitness area but pool, while nice, is a bit modest for the sizeof the hotel. The proximity to City Center is by far this hotel's greatest perk. […] Easy travel from airport via train or 3rd party shuttle service. Read moreGenuine Hotels.com guest review
"Mid Renovation Mess...."
Room was clean, the numbers fell off our door when we got to our room. I do not believe the AC in the building was working, fans everywhere. Hotel is mid renovation and it shows.Genuine Hotels.com guest review
The staff was nice and helpful. The only problem was that I had booked a room with 1 king bed and was put in a room with 2 doubles. It was nice being so close to everything though.Genuine Expedia guest review
"Terrible place to stay."
Dirty hotel. No water pressure. Expensive.Genuine Hotels.com guest review
Check in line was backed up ridiculously long w/no explanation Room missing shampoo and tv not working- front desk promises someone will be up shortly, no one ever cameGenuine Expedia guest review
"Sheraton does not stand for Quality..."
#1 Didn't like the long lines for check-in... just to be given a crappy room afterwards... #2 The shower head looked like it was pulled out of the wall... creating this big hole in the shower wall... I guess the Sheraton didn't find this of importance? #3 The room smelled of cigarette smoke though... this was a NON-Smoking room...? #4 NO Free WIFI... #5 […] Noisy & dirty Air conditioning unit. #6 NO fridge in this room! *** Felt like I was staying at a Quality Inn hotel... Read moreGenuine Expedia guest review
"Nice hotel with very friendly staff"
We booked this hotel to look at colleges in the area. It was reasonably priced. Great location to many local attractions. We were able to walk to several different museums and restaurants. The hotel was under renovation while we were there, but it was very clean and the staff at the front desk and restaurant were exceptionally friendly. Our room was […] very clean also. We would stay here again! Read moreGenuine Expedia guest review
I expected a Sheraton at a major convention facility to be at least clean. The hotel was dirty, the halls not vacuumed at midday, the carpet in the room was coming up, and the bath was worn. I will not be returning and cannot recommend it.Genuine Expedia guest review
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