All hotels in Philadelphia, Pennsylvania, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here201 North 17th Street, Philadelphia, PA, 19103, United States of America, ‏‎855-239-9480
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3.9 / 5Good

Score breakdown (from 1,198 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    3.8
  • Neighborhood
    4.2
3.0 / 5Good
"Miffed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Two issues - upon checking, the desk clerk said that she had combined my 2 reservations, 1 for Thursday n Friday and a 2nd for Saturday n Sunday. I left a card for incidentals. When trying to get out of the garage Monday morning my key would not open the gate. Totally miffed, the front desk said that the parking for Thursday n Friday were closed to the card and the garage charges for Saturday n Sunday were still open. Needless to say I was ticked-off cause I had to come in to find this out. Second - my wife n I needed more towels, so I asked the room maid in the hall n she was miffed to give me 2 more bath towels. And when we got to the room in the afternoon she had taken 1 set of the towels! So I had to ask the concierge for 2 more bath towels.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Miffed, Thank you for reaching out to us and our sincere apologies for any inconvenience experienced during your most recent visit. We have gladly shared your feedback with our entire team as your honest and balanced feedback is truly appreciated and we are always looking to improve your experience with us. We thank you once again for taking the time to share your experience with us and hope that we have an opportunity to show you different in the future.
2 night romance trip Feb 26, 2015
mark
US
5.0 / 5Outstanding
"Fantastic overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a fantastic overnight stay for an interview. Asia at the front desk was fantastic. The stay was so good I now prefer to book at a Sheraton.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad Asia was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night business trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful Hotel Center City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great hotel would recommend to others. Stylish classy and convenient.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, We are glad to hear you had such a pleasant stay! We look forward to hosting you in your future travels to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Great staying. Convenience located around"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location and comfortable rooms. Place is located centrally around everything
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Oscar, Thank you for your great review on the Sheraton Philadelphia Downtown Hotel! You are absolutely correct regarding the convenient location of our hotel. We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip with friends Feb 20, 2015
Oscar
US
2.0 / 5Fair
"Not a great hotel"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
I stayed at the Sheraton on Valentines. The room was dark and musty. The carpets had a few large stains and the room did not seem clean at all. I was very disappointed. Wouldn't recommend to anyone.
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the concerns mentioned are certainly not to our standards and we look forward to using your feedback to address them. We hope you give us another chance if you return to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
Other trip Feb 20, 2015
business travel
US
4.0 / 5Excellent
"Business, not family hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Wrong hotel for family. This is a business hotel. We appreciate the ample self parking for $20. It will be great if the lobby has shops and coffee.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Bernard, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay overall. Your feedback regarding the lobby amenities is appreciated, as it is a value tool for improvement. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night family trip Feb 14, 2015
Bernard
US
1.0 / 5Poor
"Worst Hotel ever"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
It was terrible
Genuine Hotels.com guest review
1 night trip Feb 13, 2015
A Traveler
US
3.0 / 5Good
"paper thin walls"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The walls are paper thin all night long heard people next to us no sleep
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Robin, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. Your feedback is appreciated, as it is a value tool for improvement. We hope you give us another chance when you return to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Feb 14, 2015
Robin
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was nice I love the room and it's was a great price
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay and we hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Feb 14, 2015
A Traveler
US
4.0 / 5Excellent
"robs review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
my stay was great loved the room but my room phone was not working
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Robert, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to using your feedback to address any deficiencies. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip Feb 6, 2015
Robert
US
5.0 / 5Outstanding
"Nice hotel near the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was peaceful and quiet a great getaway weekend
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Doritha, Thank you for sharing your experience with us. We are pleased that you had a great experience with us. I hope you visit us in the near future, we appreciate your business.
Other trip Feb 16, 2015
doritha
US
4.0 / 5Excellent
"Modern hotel, great service and above 3 star ratin"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spent a great weekend at Sheraton. Quick and easy check in (check out though for sunday is very busy). New furnitre and decor as the hotel has recently undergone renovations. Helpful staff and concierge service. Comfortable beds and great linen. Room also nice size. Would recommend they provide shower gel. Overall the place exceeded expectations.
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Yoni, We appreciate you taking the time to post such a positive comment- it’s always great to hear that our guests enjoy themselves during their travels and of the level of helpfulness that our associates displayed. We have recently undergone room renovations and are glad to see that our efforts were worth it. Thank you for your review, and we look forward to welcoming you back in the future!
Other trip Feb 16, 2015
Yoni
US
5.0 / 5Outstanding
"great stay would recommend to anyone"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed on newly renovated floor. Was excellent.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Michael, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Feb 13, 2015
michael
US
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
When I checked in I was given a room that was already occupied on the 18th floor. I had to go back down with my luggage and request a room that was not already being used. The person at the front desk was nice, but asked me to go from a king bed to which I request to a queen. I did not want to have to do that after a little searching he did initially find me an unoccupied room on floor eighteen. The room was very clean the bed was comfy and the floor was quiet. So all in all after a couple of bumps, my stay was pretty good.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Sharon, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your arrival experience. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback. We appreciate your business and hope to serve you again, Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip Feb 7, 2015
Sharon
US
5.0 / 5Outstanding
"Great Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great and very courteous employees. Will stay again.
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Enrique
US
2.0 / 5Fair
"Bad and nasty room"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
the room had all types of junk on the carpet. the shower did not smell too good nor did the sheets and Bedding. Breakfast was $17 dollars and not much to choose from. just the whole experience wasn't what i was looking for and i will not patronize this hotel again.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your review of our hotel. We are disappointed that we were unable to meet your expectations during your latest visit. Many of the cleanliness concerns mentioned are certainly manageable on our end, and we look forward to using your feedback to address any deficiencies. We hope that you give us another chance if you return to our city. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
"Good service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone was pleasant; I enjoyed my stay
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Mark, We are glad to hear you had such a pleasant stay! We look forward to hosting you in your future travels to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
2 night romance trip Feb 6, 2015
Mark
US
4.0 / 5Excellent
"Anniversary bliss"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We came for our anniversary and had a wonderful time! The hotel was conveniently located and the room was modern and clean with a great view.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
2 night romance trip Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
"Consistent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Just like any other Sheraton. Consistent, not fancy.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Ken, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
4 night business trip Feb 2, 2015
Ken
US
3.0 / 5Good
"Clean room but nothing fancy"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The room is clean but there was no fridge or microwave what I think is weird. Breakfast wasn't included and the hotel restaurant is very expensive, though the area is nice and lots of attractions within walking distance
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Traveler, Thank you for taking the time to connect with us by sharing your experience about your recent stay at the Sheraton Philadelphia Downtown Hotel. We are pleased to read your positive feedback about the room cleanliness. Please accept our apologies that you were not made aware that refrigerators are available upon request. We hope to welcome you back soon.
Other trip Jan 31, 2015
sadeed
US
5.0 / 5Outstanding
"Always a good time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
As always, the stay was great
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Kayla, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip with friends Jan 23, 2015
kayla
US
4.0 / 5Excellent
"Quick stay - but clean & comfortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Only stayed for one night, but the check in was friendly and quick. Room was clean. Bed & pillows were VERY comfortable. Only issue I had was the shower was hard to control between cold and HOT. Was hard to get to that magic warm and the water pressure seemed a bit low - may have been the showerhead? Everything looked new in the bathroom, except that. But still a nice stay.
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Thank you for taking the time to share your experience about your recent stay with us. It is a pleasure to have read about your comforting experience and your fondness of our Sheraton sweet sleeper bed. We are sorry to have disappoint you due to the difficulties controlling the water temperature. Please know we will review your comment with our management team so that this issue can be corrected. We look forward to welcoming you back soon.
Other trip Jan 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
wonderful. will use again when I am in the area. from checking in to checking out I felt that this is the place I will use when I am in the area.
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Roy, Thank you for taking the time to share your experience about your recent stay with us. We look forward to welcoming you back soon!
Other trip Jan 28, 2015
Roy
US
3.0 / 5Good
"My stay at the center city Sheraton"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I didn't get the room I wanted I booked a traditional king size bed through Expedia but I got a double. Bed room instead The concierge tried to fix the problem for me and had explained that my choice was more so a preference I got to my room and it still was a double bed room I wasn't too happy about it since my hubby and I Were there celebrating our Anniversary.other than the double bed the room was nice. The view was nice the bed was comfortable
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Mill, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the room type. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
Other trip Jan 28, 2015
mill
US
5.0 / 5Outstanding
"Comfortable, friendly, convenient."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very helpful and friendly staff, convenient to many attractions, and a super-comfy bed.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Sarah
US
4.0 / 5Excellent
"Would Stay Here Again"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everyone that worked here was very friendly, A+ for customer service. Nice big lobby. The hallways to the rooms were a bit shabby but the rooms were clean. Central location. Great deal!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip with friends Jan 24, 2015
A Traveler
US
3.0 / 5Good
""Just OK""
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel itself is nice, and service was good, but the room left a bit to be desired. I had requested a king bed but upon arrival the only availability was 2 double beds, meaning myself and the S.O. had to cram onto one of them.. Cozy I guess but not comfortable. The mattress did not have a fitted sheet (?!) and obviously hadn't been replaced for quite some time. Generally I expect a hotel to have the latest and greatest pillow top what-not. If you're a picky sleeper, this isn't the place for you. Other reviewers are correct in saying it's noisy. This didn't particularly bother me, but I could frequently hear noise coming from the hallway/adjacent rooms. Earplugs strongly recommended if you've got somewhere to be the next morning. Overall I'd say this place is fine for just a night or two. The price was right ($99 last minute special rate), it's clean and well located, but definitely not "WOW".
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Chelsea, Thank you for taking the time to leave your feedback. We are disappointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. We hope we have another chance to connect with you. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Jan 24, 2015
Chelsea
US
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly hotel staff and was able to get an area restaurant to deliver right to our hotel room at midnight. It was $20 to park in their garage . One of the best hotel rooms I have stayed in and was only $100 + tax + parking. For $135 total on a Saturday night, you can't beat it!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear William, Thank you for the FIVE STAR review! I am glad you enjoyed our beautiful hotel and extremely nice staff. We appreciate your business and hope to connect with you in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Jan 24, 2015
William
US
4.0 / 5Excellent
"pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Concierge service was great. They allowed us to check in early since the ruin was ready. The neighborhood us close to many tourist sites but removed enough to be quiet. I would stay here again.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Anh, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Jan 24, 2015
Anh
US
5.0 / 5Outstanding
"Nice hotel with friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed our stay and will be back next time we are in town!
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Ally, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay and we hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
Other trip Jan 26, 2015
Ally
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great customer service! The whole staff was very pleasant, even when just passing in the halls!
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
"good stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It's not hard to find this hotel. The room is good and clean. The garage is just underneath the hotel. It's very convenient but it's kind of shabby. If you come at weekends, you get discount for parking. Overall it's very nice with this price. I will still come to stay here next time.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you enjoyed your stay and will certainly consider your feedback regarding the condition of our garage facility. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
2 night romance trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
"location convenient, clean, price from hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Convenient for daughters friends to gather for sweet sixteen surprise to board party bus. All staff were great and accommodating of teens needs..bed was very comfy.
Genuine Hotels.com guest review
2 night family trip Jan 17, 2015
Sandra
US
3.0 / 5Good
"I expected more from the Sheraton"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hallways and rooms need a considerable update. They look old, run down and not clean. The lobby´s architecture is interesting and the restaurant´s food and service are good.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Maria, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to host you in Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night family trip Jan 17, 2015
MARIA
US
4.0 / 5Excellent
"Hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very pleaded with hotel and staff- Customer service great- Only issue I had was the pricing of parking- I feel I was over charge for parking.
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Best, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and we will certainly look forward to addressing your feedback on the pricing of our parking facility. We do charge for the amenities in order to keep our room charges as low as possible for those who may not choose to use them. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
Other trip Jan 19, 2015
Best
US
4.0 / 5Excellent
"Good value, convenient location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great price on city hotel. Convenient location to museums. Public parking garage is available across the street for good price. Room is comfortable. A favorite hotel is downtown Philadelphia & I will stay there again.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Wayne, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip Jan 2, 2015
Wayne
US
5.0 / 5Outstanding
"Philly Getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was a very solid hotel. Since it was cold, getting a cab when needed was very important to us. The hotel got us taxis very quickly. Also they had hot apple cider which was a nice unexpected plus.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Jojo, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
2 night romance trip Jan 9, 2015
Jojo
US
5.0 / 5Outstanding
"Philly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location for the hotel in Philly. Clean rooms and awesome view.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Angel, Thank you for your great review on the Sheraton Philadelphia Downtown Hotel! You are absolutely correct regarding the convenient location of our hotel. We look forward to your next visit with us. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip Jan 10, 2015
Angel
US
5.0 / 5Outstanding
"Philly weekend getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
An enjoyable overnight stay as we were in town for an event. A very comfortable room with all the amenities. The beds at Sheratons have always been a particularly wonderful attribute suiting our needs and tastes. A very comfortable bed and a great night's sleep. Would stay here again for sure!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear James, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted you enjoyed our beautiful hotel and the signature Sweet-sleeper bed. We hope to see you if you return to Philadelphia in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Jan 10, 2015
James
US
3.0 / 5Good
"WHAT WAS WRONG WAS NOT THAT OF THE EMPLOYEES AT AL"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
WE ENJOY PHILADELPHIA AND WE VISIT THE CITY QUITE OFTEN. WE HAVE STAYED AT THE SHERATON ABOUT 4 TIMES IN 6 MONTHS AND WE KEEP COMING BACK BECAUSE OF THE WONDERFUL EMPLOYEES YOU ALL HAVE THERE, THAT DOESN'T SAY MUCH TO THINGS THAT HAS HAPPENED WHILE WE STAYED THERE. 2 TIMES WE STAYED THERE THERE WAS NO WATER IN THE ROOMS WE WERE RELOCATED WITHIN THE HOTEL 3 TIMES ON ONE STAY, AND OUR ROOM KEY DURING THE SAME STAY STOPPED WORKING. WE WERE SITTING IN OUR ROOM AND I THINK WHAT MIGHT HAVE BEEN A PERSON IN CHARGE OF HOUSE KEEPING JUST USED A KEY AND JUST CAME INTO THE ROOM AND SAID "O I WAS JUST CHECKING" WHATS WITH THAT? THE TIME THE WATER WAS NOT WORKING THE MAINTENANCE MEN JUST CAME IN AND OUT OF THE ROOM LIKE WE WEREN'T THERE. SO OTHER THEN ALL THAT WE ENJOYED PHILADELPHIA....
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Vicki, Thank you for your review on our hotel. Please accept our apologies for your inconvenience during your stay. We certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to make necessary improvements.. We hope we have another chance to connect with you. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip with friends Jan 3, 2015
Vicki
US
4.0 / 5Excellent
"Good Weekend!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We initially were checked into a room that was in need of some TLC, but called the front desk and were upgraded to a newly refurbished room on a higher floor with an AWESOME view of the city. The room was spotless and comfortable, front desk VERY courteous, and consierge was VERY helpful in getting us last minute reservations at a GREAT italian restaurant... Good weekend!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Rosanna, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Jan 10, 2015
Rosanna
US
4.0 / 5Excellent
"Great hotel, bad food."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was wonderful except the food! It was overpriced, as any other hotel but their items were tasteless and the portions were very small. Not worth one cent of what was spent!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on our food quality. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Jan 9, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loud noise from nearby room on the last night. Other than that it was a perfect stay for my trip
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Tanya, We are thrilled to read that you had a wonderful experience at the Sheraton Philadelphia Downtown Hotel. Thank you for taking the time to share the details of your stay and we look forward to welcoming you back on your next visit to our great city! Sincerely, Richard Staub General Manager Sheraton Philadelphia Downtown Hotel
Other trip Jan 12, 2015
tanya
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was good athough house keeping kept on knocking the door
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Paul, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the professionalism of our staff. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
Other trip Jan 11, 2015
Paul
US
4.0 / 5Excellent
"One night stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was nice. Room was comfortable and clean. Bar was good, bartender was excellent. Breakfast buffet was pretty good.
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for sharing your recent experience with us. We are pleased that you had a delightful experience. Particularly, you mentioned that you enjoyed how comfortable and clean our guestrooms are and the excellent bar experience that you received during this one night of stay. Should you find yourself returning back to Philadelphia, it would be our pleasure to accommodate any of your needs. Thank you for writing a review on Expedia and we hope to welcome you back soon.
Other trip Jan 9, 2015
Mike
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is convenient and in a nice neighborhood. The rooms have spectacular views. The staff is polite and helpful. A few of the front desk staff looked a little poorly dressed or groomed. But everyone behaved in a friendly and professional manner.
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Daniel, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and will certainly consider your feedback regarding the professionalism of our staff. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip Dec 30, 2014
Daniel
US
5.0 / 5Outstanding
"Great New Years!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stay was great, bed was extremely confortable!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Valued Guest, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you had such a great stay and enjoyred our signature Sweet Sleeper Bed. We hope to see you back in Philadelphia soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night romance trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Reasonably priced hotel downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I had a very good experience at this hotel. I would stay here again.
Genuine Expedia guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Colleen, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad to hear you had such a pleasant stay! We look forward to hosting you in your future travels to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
Other trip Jan 7, 2015
colleen
US
1.0 / 5Poor
"A cold cold stay!!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
The hotel itself looked very nice and was in a convenient area to where we were headed, however I will never be back. Once we pulled up we were informed that their lot was full and we would need to go find someplace else to park our car.(no real directions as to where). I understand it was new years eve but a little manners would have been nice. When we got to our rooms(two rooms connected) we had trouble starting the heat in both rooms. After several attempts, and help from someone at the front desk, we got the heat started and went out for the night. Upon our return both rooms did not have heat and we could not get it to start. They did send a very nice repair man to look at things. He worked from 2 am until 4 am trying a bunch of different things. Finally they decided that they had two rooms that we could move to, so at 4 am we had the pleasure of packing all of our things and moving rooms! Our money was refunded(or is in the process of being refunded) however we were made to feel this was our fault and that we were inconveniencing management. Not a great experience at all!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear AMANDA, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. You certainly didn't experience a stay that is to our normal standards. We look forward to using your feedback to make necessary improvements.We hope that you give us another chance if you return to our city. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip with friends Dec 31, 2014
AMANDA
US
1.0 / 5Poor
"bad Serviive!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
no lunch roomservice any day and room service not operating on the day we were there-would definitely not stay there again!
Genuine Hotels.com guest review
Response by Sheraton Philadelphia Downtown Hotel
Dear Margaret, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. We will certainly share your feedback with our food and beverage team regarding the roomservice hours. We hope you give us another chance if you return to Philadelphia in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel
1 night trip with friends Jan 3, 2015
Margaret
US
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