wish there were some better restaurants in walking distance.but service was good and room was very nice.Genuine Hotels.com guest review
We loved discovering Philadelphia while staying here ! From the moment we arrived the staff made us feel welcome. They even arranged to have us taken to the tour bus we chose to see the city in.Genuine Hotels.com guest review
"Will not stay here again."
No hot water, No water pressure, breakfast cost ~$17 but had no plates. I have stayed at this hotel before and it was a lot better. This stay was impossible.Genuine Hotels.com guest review
"Very nice staff!"
The entire staff was professional and very nice. Check-in and check-out were simple. I will definitely stay here again.Genuine Hotels.com guest review
It was a nice comfortable stay. Wish i could of stayed another night.Genuine Hotels.com guest review
"If you like hot water you may be out of luck"
we had no water and then no hot water for a bit. We called the front desk and told them and they said they would attend to it. No one came to our room and eventually tried it again. When we tried it the water was back on but not hot. Then the water got marginally hot enough to shower without freezing. They never followed up with us to tell us the water […] was on or to check on us. Our waitress for breakfast was really surly and not very friendly. We stay here because the event we are attending is here but would not stay here under any other circumstances Read moreGenuine Hotels.com guest review
"Two night stay in October 2014."
Very comfortable room. My mother and I stayed on the second floor. We were asked at check-in where in the hotel we wanted to be. Staff always available to hold doors open and assist us. Starbucks kiosk down in lobby was used in the mornings. Coffee, sandwiches, and danish very good.Genuine Expedia guest review
Everything was great. We had to print tickets for an event and their computers weren't connecting for me. A woman from the front desk came around tried to help when they still didn't work she had let us use the concierge computer to log in and print them. Everything was clean and neat,our room was ready early and the hotel was conveniently located.Genuine Hotels.com guest review
We were really impressed with the level of service from every worker we encountered, from the front desk, to the breakfast bar, to the cafe. Everyone was exceedingly helpful, cheerful, and polite. Kudos.Genuine Hotels.com guest review
Great location. Nice staff. Nice gym. Rooms and hallway look old and dirty. Overall was a nice stay.Genuine Expedia guest review
"Peace of Mind"
It was very convenient to the Convention Center for a conference on Saturday.Genuine Hotels.com guest review
"Dont book!!! OCT 2014"
We booked a room on a Sunday after an eagles giants game. Everything was fine until 7 am when they decided it would be a good time to start drilling and ripping up floors directly above our room. Went downstairs and complained to manager about this (stating why he would even put us in this room when its such a large hotel) he then apologized saying […] he would refund our overly priced room if we promised to give him a good rating on the internet. Never got reimbursed... bad management style! The room was $200 and parking was $40! Huge scam. Dont book!! Read moreGenuine Hotels.com guest review
"Great Hotel but not great location"
Loved the hotel but did not like the location very hard to find the hotel and also it was not near much of anything, could not get a bus to get a hotel, If you are on business it is probably a good hotel but for a vacation I would not recommend the hotel, The hotel itself is great and the service was great would have given it a better rating if it was […] not for the location. Read moreGenuine Hotels.com guest review
It was great!! Just need a get away spot.I will be back pretty soon.Genuine Expedia guest review
"Not worth it"
Building is old and outdated, stains on floor and hallway, kids screaming, police sirens, fire trucks. Not worth it.Genuine Hotels.com guest review
Overall, this hotel provided a great experience. A very convenient location and and excellent service. The beds were comfortable and the showers actually had consistent hot water, something even the swankiest hotels can not boast about.Genuine Hotels.com guest review
"Good location for our needs.."
The Hotel and Lounge area was nice, however, the rooms were a little dated and musty..Genuine Hotels.com guest review
"Probably won't be back"
When I booked through hotels.com I was under the impression that I was paying for a room with a King sized bed, which is what showed on my confirmation from the website. When I arrived at the hotel, I was informed I would be in a double bedded room. When I asked the front desk about this, the woman I dealt with was short with me, and made no attempts […] to accommodate the error. She was lucky I decided not to let her ruin my stay. When I got to my floor the hallway floor was dirty, my shower head was coming off the wall, and there were scuff marks on the toilet. I took pics of it all. The room was nice. Spacious enough. Probably would have been more room if there wasn't an extra bed that I didn't need in the room. I heard guest throughout the night being pretty loud in the hall, but it wasn't a huge deal. I came to the hotel to relax, and although I was able to I was still bothered by the front desk clerk, and the dirty hallway. I was happy to leave the next day, and probably won't be back. Save yourselves the trouble and just pay the extra $25-30 for one of the other hotels in the area. Read moreGenuine Hotels.com guest review
Was not happy with the price i paid Dirity bath room Loud and noisey neighborsGenuine Hotels.com guest review
"Delivers on location"
Quick trip to Philadelphia for college visits. Hotel is convenient, walking-distance to UPenn and Drexel, as well as city center, Art Museum, Reading Terminal, etc. Short walk to SEPTA and Amtrak as well. Renovations are still underway at hotel, but our room was clean and comfortable. Fee-for-WIFI, which seems a bit ridiculous in this day and age.Genuine Hotels.com guest review
Great hotel, excellent service, very friendly stuff. Convenient location, close to most places I wanted to visit.Genuine Expedia guest review
Rooms seem to be in the process of renovation. Ours was very nice but construction on the one next door was taking place and was LOUD so we were moved to another . . . also nice. All hotel staff was nice. Only negative is that for the price of the rooms Internet service should be provided for free (hotel charges $12.95 per day for access). Also, watch […] out for the lobby bar, a tip is automatically added so don't tip again unless the service is worth more. Read moreGenuine Hotels.com guest review
"Nice hotel, great location, B+"
The hotel was nice and very close to Philadelphia's downtown attractions. The lobby is great, the concierge was friendly and accommodating. The only downside was that we were placed on floor 7, which allows pets, and as a result of this there were many stains on the carpet in the room. That minor detail being said, we enjoyed our stay.Genuine Hotels.com guest review
Hotel room had seen better days. It was very used and abused. Maid service was not the best - did not restock what was needed and linens looked like they were just thrown on the bed. The restaurant and bar was way over priced for the quality and quantity of food.Genuine Expedia guest review
"Good, but disappointing."
Lobby is vast and superb but the room was ordinary, some wallpaper was peeling, the handicapped-accessible shower was extra slippery (quite ironic), and the satellite television service lost a signal as often as it found one (perhaps Comcast sabotage). While I am grateful that the room certainly was spacious and comfortable, it cannot be denied that […] my bacon cheeseburger certainly was not worth $24.83, this is the first hotel I have stayed where breakfast was not free, and I can now say that the bad reviews I read prior are now justified. Read moreGenuine Hotels.com guest review
We were there for a fundraiser. The TV kept going out on us, otherwise we were very pleased and would stay there again.Genuine Hotels.com guest review
"Easy, relaxing, helpful staff."
the staff is excellent and they go out of their way to help you. Found local places to eat and they were also helpful about tours.There is a worker named Ed in their restaurant that is absolutely a sweetheart, makes you part of his family and food and service excellent there. We used their bar one evening and there is a young woman server named Danielle […] knoweldgeable and very efficient. Bar Manager Peter too young and unexperienced for the job, he couldn't handle an accident with broken glass and liquids. these are normal occurances and should be a no brainer but not for him. Read moreGenuine Hotels.com guest review
Knowledgable staff and after being woken up to a drill for a hour I went and got breakfast to bring back to the room and got it comped. Right there is why I will keep coming backGenuine Hotels.com guest review
"Nice place but needs a makeover"
Management needs to freshen this place up. Stop charging for internet (so 2002), improve the cappuccino in the lobby coffee shop ($4 for something right out of a machine -- really?) and a video of a fireplace -- wow, just like home. That said, great staff and large and comfortable rooms (once the heater/circulation was turned off).Genuine Expedia guest review
Very good hotel with large clean rooms and wonderful staff. Booked on short notice and was very surprised by the quality.Genuine Expedia guest review
"cleanliness of room"
The hotel while close to Drexel University --- the room was not up to my standards. There was a used bar of soap in the bathroom and garbage was found under the bed.Genuine Hotels.com guest review
"Great get away"
It was amazing. Peaceful and quiet. VERY Clean and this is a must!Genuine Hotels.com guest review
"NO Handicapped Accessible ROOMS WITH 2 Dble bed"
STAY WAS UNCOMFORTABLE BECAUSE I COULD NOT SLEEP peacefully because although I had called long before my arrival to explain that I am severly disabled and need accessibleaccom0dations in tha bathroom WHEN I ARRIVED WITH MY CAREGIVER they sent me to a room with one double bed I immediately went back to the desk to dem and 2 double beds because my caregiver […] does not INTEND TO VSLEEP WITH ME SO I WAS FORCED TO GO TO A ROOM THAT WAS NOT HANDICAPPOED ACCESSIBLE ALTHOUGH I V MANAGED WITHOUT FALLING it was very very stressful and upsetting to me the room was not free hotel is not managed properly and I wsould npot recommend it to anyone Read moreGenuine Hotels.com guest review
Near start line of race and close to shops and restaurantsGenuine Expedia guest review
Beautiful hotel, beautiful lobby, beautiful rooms, very pleasant staff. We enjoyed our stay, this will be the hotel of our choice whenever we come to the Philadelphia area again. Thank you, The Hall Family Jesus loves you, St John 3:16Genuine Hotels.com guest review
Room was adequately clean and outfitted. Furniture was very tired. Lobby was forlorn since the cafe was empty at all times except breakfast. The bar was closed for renovation. The hallway outside the guest rooms on the 11th floor was not vacuumed during my 4 day stay and had significant debris. The air conditioning in the public spaces was way too […] cold. Read moreGenuine Hotels.com guest review
"Great hotel for the price"
The hotel was very nice and for the price, the location was good for the downtown area, close to restaurants, clubs, bars, etc. The rooms were clean and I liked having a big screen TV in the room. The pool was ok but at the time that I went, it could have been cleaned up a little, but overall I was impressed with the hotel.Genuine Hotels.com guest review
Hotel is under renovations. It will be nicer once they are completed. It's pretty dated at the present time. The beds were comfortable and the location is goo. We got a good price so it was worth it.Genuine Hotels.com guest review
We stayed to visit my brother-in-law, he just started as a freshmen at Temple up the road (and my former graduate school alma mater). This was a good location, nice welcoming venue, and splendid coffee the following morning. The one thing was that the check-in assistant was delayed in getting to us and didn't seem particularly friendly, but instead […] very interested in the group of women ahead of us. I just wanted it to be a bit more efficient and wished that there had been another staff member there as well to help assist those waiting to check-in. Other than this it was good. Read moreGenuine Hotels.com guest review
"Great location for Center City"
It was a great stay. Hotel staff were very friendly. Area is great - close to downtown - walking distance to shops and restaurants.Genuine Hotels.com guest review
First class friendly staff with excellent serviceGenuine Hotels.com guest review
"alot of one way streets, so use a gps and you will"
The staff was the most friendliest and helpful I have evr encountered. Parking is very expensive, especially for hotel guest, but worth it.Genuine Hotels.com guest review
Location and pricing were great but hallways on my floor seemed they were not even vaccummed. Room was semi clean but moved the bedside table and there was at least a half inch of dust and dirt. Seemed if they were just trying to mask the real mess with scented Sparys.... Lobby was nice not like hallways and roomsGenuine Hotels.com guest review
"Told us can't reserve beds on Expedia..."
We booked the hotel for our anniversary. We were excited about a lush king-sized bed. When we arrived, they told us we had a room with double beds. I showed them our expedia reservation. They said expedia doesn't' always know what beds they have available. (If this is true, then when you got our reservation weeks ago for a bed you didn't have, why didn't […] you just call us?) So they ended up putting us in a wheelchair accessible queen, which would have been fine, except the bed was all tilted and uncomfortable and it meant we had a view of a brick wall. The second day we were there, we complained about the bed and told them we had just gotten engaged and suddenly they had a king bed room available on the 21st floor! The view was incredible, and the room was super nice, just wish we'd had it both nights. Read moreGenuine Expedia guest review
We had a mini vacation just in time for the Labor Day weekend. Even tho we didn't attend Made In American, it was a decent overnight stay, especially compared to where we checked out from earlier that same day. I would stay again!Genuine Expedia guest review
Was adequateGenuine Hotels.com guest review
"Great for Made In America Festival"
Stayed at the hotel for Made In America festival over Labor Day weekend and it was perfect. Literally a 10 minute walk from hotel through festival security which can't be beat. Would also use this hotel for other events in the area. Only con is fridges aren't in all rooms, but you can request one (may be an extra charge).Genuine Hotels.com guest review
"Conveniently Located to Historic Sites"
This hotel could use an update as it is a bit shabby. Our room was missing the desk lamp and floor lamp and it made the room pretty dim. I mentioned this to the desk clerk as we were checking out and she removed the $10 wi-fi charge from our bill. The hotel is about a 20 minute walk to the historic sites in center city so was very convenient for us […] . Read moreGenuine Expedia guest review
"Standard Sheraton Comfort/Service"
Comfortable room, great customer service, convenient location. Not so clean.Genuine Hotels.com guest review
only complaint is that there was no refrigeratorGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )