"4th of July"
Decided to take my kids on a patriotic July 4th trip and Philly was perfect. Avril, who checked us in, at set the pace for the great service we received here. Every employee we encountered was friendly, smiling and accommodating of our requests. The location is a bit far from the historic district if you want to walk but the nearby subway and bus routes […] are easily accessible (suburban station is about 2 blocks away). For our purposes, the location was perfect. The highlighting the trip was getting to watch the fireworks over Ben Franklin Parkway from the comfort of our window. Our room on the 21st floor was directly behind the Saints Peter and Paul Cathedral and the gorgeous view stretched from the dome of the church over Logan Square down the Read moreGenuine Hotels.com guest review
"Great place for family vacation"
We loved this hotel and will stay here again. The price was so good considering all the extras and the exceptional service we got. Hotel and rooms are a little dated but the beds are so comfy and the rooms are large with good views. We slept like champions!Genuine Hotels.com guest review
This is the first time I stay in downtown Philadelphia. I travel for work, but this time I was just sightseeing. I liked the hotel very much. It was at full capacity, there was something going on related to hokey and weddings, but although crowded, it was quiet and spacious. I liked it. Do not hesitate, it is a very good hotel. I was worried about parking […] because of reviews I read, but I had no problem with parking. We walked everywhere in Philadelphia. Don’t hesitate, stay here. Read moreGenuine Hotels.com guest review
"Great customer service"
Friendly staff. The concierge was able to give me a room with a perfect view of the fireworks on the 4th of July which made the whole trip worth it. Thank u to herGenuine Hotels.com guest review
"Pretty good for a routine business trip"
It was ok. The food was small in terms of portions. The only bad thing is the fire alarm went off waking me up super early.Genuine Hotels.com guest review
"Some things never change!"
The hotel and location were great for my visit to Philadelphia. I wasn't thrilled that during my extended weekend there was a large Lacrosse tourn and then a Jr High Chemist convention (one night it was me and 75 Jr High kids and their parents trying to get to our rooms (with only six lifts).Genuine Hotels.com guest review
Great hotel great staff the pool is a little shabby compared to the rest of your fine hotelGenuine Hotels.com guest review
I loved the stay but Starbucks was not open and it was the last day when I found out the pool and gym was on the 3 rd floor so I didn't get to enjoy it but staff was very friendly will stay againGenuine Hotels.com guest review
"Great location, nice hotel"
Our room was in great shape and very nice. We enjoyed the hotel a lot. The onsite parking is very expensive though, I would suggest parking in the public garage across the street, much cheaper. Other than that, everything is great. Shouldn't be a charge for wifi though, but that is minor I guess.Genuine Hotels.com guest review
"Comfortable and Affordable"
The staff was very friendly and accommodating. The room was spacious and comfortable. Parking is not free, but that is understandable considering you are in downtown Philly.Genuine Hotels.com guest review
"Walking distance to lots of downtown attractions"
Staff were extremely courteous, friendly and helpful. We were disappointed that there was no free internet access and having to pay an additional $20 per night parking fee that was billed to my credit card as $50. There were discarded soap wrappers left from the previous occupant that had not been cleaned up. The beds were quite saggy and not comfortable. […] The location, however, was convenient to several historic and popular attractions. Read moreGenuine Hotels.com guest review
"Great Location...Not so great room service"
The hotel is in a really great location, everything was within walking distance. Before booking the hotel, I was unaware that I had to pay for parking for the weekend. We decided to order room service for breakfast and was told it would be about 40 minutes. After an hour of waiting we got a phone call to confirm what our order was and were told that […] the order came over wrong. After waiting an additional half hour, I called down to the front desk. I was told that the kitchen had been understaffed and that since the food hadn't been cooked yet we could go down to the hotel restaurant and would be comped breakfast. We headed down to the restaurant where we were told that we were only being comped for the buffet, not anything off the menu. The food that we had ordered for room service were not part of the buffet. The buffet consisted of cold, clearly fake scrambled eggs, bacon, sausage, and some other breakfast items. The room was nice and clean, no complaints there. Overall, we had a nice stay. I would recommend the hotel solely based on it's location. I would plan on paying for parking and not have your heart set on room service. Read moreGenuine Hotels.com guest review
"Nice stay! Great location"
Enjoyed my overnight visit. Nice lobby bar, good buffet breakfast. Great valueGenuine Hotels.com guest review
"nice place, but the beds were uncomfortable"
good area, beautiful atrium. nice room other than a very firm mattress. parking was not included. breakfast was not included.Genuine Hotels.com guest review
"Great location but the bed was dirty"
This hotel was perfect for my event at the convention center, half a mile away. While the room was comfortable and the folks at the front desk very knowledgeable, there were stains on the bed that made me cringe. Since they were only on the top comforter, I removed the blanket and slept fairly soundly.Genuine Hotels.com guest review
very nice staff but the room was not clean. There were cherrios and hair pins on the floor when we checked in.Genuine Hotels.com guest review
"Great Service and Location"
Friendly staff, great location. Interior in need of extensive updating. Very 1980's.Genuine Hotels.com guest review
Comfortable place to stay for the night, good location to sites.Genuine Hotels.com guest review
"Philly hotel city center"
Terrific view from my window. Clean Comfortable bed. No breakfast No microwave no parkingGenuine Hotels.com guest review
"Wait for the renovation"
I was attending a conference at the Sheraton, that is why I booked my room here. I was hesitant from the start due to the poor reviews. I reserved a club room, but when I checked in my room was no longer available. The hotel was overbooked and they gave me a standard double room. There were several big stains on the carpet, the chair was full of stains, […] the walls were dirty & the switch plate cover for the light in the bathroom was not even flush against the wall. I basically walked into my room, took 1 look and knew that I couldn't stay in it. I immediately checked out and reserved a room elsewhere. I did receive a full refund. Read moreGenuine Expedia guest review
We stayed for an event overnight at the hotel. The room was quite clean and accommodating.Genuine Expedia guest review
"Club Room's air conditioner unit VERY LOUD"
The Club Room we stayed in was supposed to be a Romantic venue for a night together. There were two MAJOR PROBLEMS. First off, I had called earlier in the morning requesting only one thing, that being to have 100% cotton hypoallergenic bedding. Within a day my body was breaking out in hives because of skin sensitivities. Clearly they did not make good […] on this promise to accommodate. The second huge issue was the in-room personal air conditioner unit was so LOUD and UNADJUSTABLE that we woke up every time it kicked in, despite being exhausted. This made for NEVER getting a good night's sleep. I would NOT recommend this hotel if you are a light sleeper or if you have sensitive skin issues like allergies or eczema, you will break out and also be tossing and turning all night from interrupted sleep. The only good thing was the great view and the continental breakfast in the lounge was very tasty. Read moreGenuine Hotels.com guest review
The hotel is in walking distance to much of city center.Genuine Hotels.com guest review
Completely met my needs!Genuine Hotels.com guest review
My wife, 2 year old son and I stayed here for one night and it was great. The room was clean and service was great. Location was walking distance to almost everything. Parking was easy and not too expensive. I wish they had free continental breakfast but the restaurant was nice.Genuine Hotels.com guest review
"Nice hotel close to downtown"
Very nice hotel, excellent location, close to nightlife and attractions.Genuine Expedia guest review
Mattress was too soft but the comforter was nice. TV but no regular free network tv. It was all pay per view. Bathtub drain was broken in closed position. Room service large coffee was good and strong but not enough cream - ask for double amount of cream if you order large coffee for 2.Genuine Hotels.com guest review
"Bed was slightly uncomfortable"
Bed mattress was tilted .sagged.Genuine Hotels.com guest review
People in reception were very friendly. The room was nice and clean, I got exactly what I booked. Great place to stay to visit the museums in Philly.Genuine Hotels.com guest review
"Hotel Great No Parking"
The Hotel had an excellent view and was very clean. The staff was professional. My only complaint was that they did not have enough parking for their guests. When we arrived back at our hotel on Saturday night around 8:00 PM we were informed that the Parking lot was full, probably because of a wedding going on. We ended up having to park few blocks […] away. Which would have been ok, except the lot cost three times as much as the Hotel lot. Read moreGenuine Hotels.com guest review
I was on the 24th floor room 5 and had the best view of Logan's circle, the art museum, and the neon lights of the city. It was amazing... this is coming from someone who once lived in Philly and thought they knew all of the city's wonders and glory....I will gladly come back just to have that view.Genuine Hotels.com guest review
Parking was terrible. Has to park across the street and walk luggage to hotel. No shuttle. No one was there to help us. They do not own their parking was their excuse for not offering help or information.Genuine Hotels.com guest review
This is a perfectly nice place to stay. The decor is a bit dated, the lobby would be super cool if it were still 1992. But, totally comfortable and the staff was, for the most part, very polite and welcoming. The location is great, between downtown and the museums, with great views.Genuine Hotels.com guest review
"Good bang for the buck!"
Great location and price. Dont count on the pool for you and your family to relax. It's a small indoor space and it was an absolute mad house when I was there. Other than that the usual hotel fare. Park across the street for $5 and dont get $12 cocktails at the bar or else this place could quickly turn into a $1000 weekend sub par experience.Genuine Expedia guest review
"Nice Hotel In Downtown"
Very warm and welcoming. The staff was always available for our necessities including umbrellas during a rainy day.Genuine Expedia guest review
I would stay there again in a heartbeat! it was so convenient and clean, and the staff was so friendly. The fitness center was one of the best hotel gyms I've seen.Genuine Hotels.com guest review
Just one word .. awesome !Genuine Hotels.com guest review
We only stayed one night but it was very comfortable. A lot of convenient places within walking distance. Also, the concierge was very helpful in directing us on where to go.Genuine Hotels.com guest review
"In town for Phillies game"
Everyone was extra nice, my boyfriend and I were in town for the Phillies game and decided to stay an extra night. Great room, great rate, and location was perfect for the game. We decided to take a cab which only cost about $16. Great stay.Genuine Hotels.com guest review
"Why not free Wifi"
I have stayed in many hotels and I just don't get why the downtown hotels have to charge for a service that the smaller hotels give away. Yes you pay for location but why don't they just charge more instead of these tack on fees?Genuine Hotels.com guest review
"Nice hotel in downtown"
We only stayed there for one night. The bed was very comfortable and the parking was reasonable, charged us for $ 20 a night, instead of $ 38 as the website said.Genuine Expedia guest review
"Very close to many exhibits/things to do"
Impeccable service at hotel - treated like royalty. Rooms very clean, fitness center huge (didn't use tho) and had very nice pool (didn't use either). Only disappointment was we requested a king room and had to settle for two doubles (which was noted in confirmation). Wish we had gotten the king - that would be my only concern using Hotels.com in f […] uture. Read moreGenuine Hotels.com guest review
"Horrible Service. Great Location."
I had a horrible experience with the hotel. First upon checking in I was told that the King bed that I had requested could not be met. She was blunt in her delivery and could have eased many of the questions that I had over the matter. I asked if we could pay for an upgrade and she told us with an attitude that the hotel was booked for the entire weekend […] for a wedding. She then told me that I would have had my king bed if I reserved my room through the Sheraton but since I ordered from Expedia the request was not met . Hinting to the suggestion that we were second tier guests because we didn't book through the Sheraton website. I even apologized for my frustration and asked what could be done because this was a weekend getaway for my spouse and I- she then responded by rolling her eyes instead of being understanding to our issue.Afterwards, my spouse went to the front desk to further seek the matter. The second person blamed the mistake on me and told him that it was a mistake that I made rather than the hotel because I clicked the wrong tab on Expedia. However, the hotel had an understanding of the king bed beforehand as the first woman mentioned it first so how was it my mistake if the information was passed along and we paid the same rate.Once in our room the cable continually cut off leading us to call the front desk for assistance. A repair man did come and fix the tv however his quick fix only lasted about 30 minutes as the tv signal went out again. Leaving my husband t Read moreGenuine Expedia guest review
"Very nice hotel with great historical amenities."
Overall my family and I enjoyed our stay. The staff was very nice.Genuine Expedia guest review
"Review Sheraton n 17th st philadelphia"
Overall .clean.. Good service. Great locationGenuine Hotels.com guest review
Starbucks booth in the lobby has terrible coffee and limited staff.Genuine Hotels.com guest review
"Great price for a good hotel. Good location too."
This was a nice hotel especially for the amount that I paid. I wished the lighting in the room was better and there was a fridge in the room though. You could get internet in the room but had to pay $12.95 a day for it. The did have free wifi in the lobby as well as computers with internet access that you could use though so that was a nice alternative. […] There was garage parking but you had to pay for it. Otherwise you'd have to pay to park on the street. The "weekend" rate for Friday and Saturday was 1/2 the price of the regular rate but I'm not sure why Sunday doesn't count as a weekend day. I also liked that they gave you the option to opt out of daily room service in exchange for a $5 voucher for the hotel's restaurant & Starbucks. You could do it on a day by day basis too. I was there for only 3 nights so the room was nice/clean enough that there was no need to have cleaning or fresh linens every day so that was a nice option. Read moreGenuine Expedia guest review
Room is big and clean. Location is very convenient for travel and shopping. Breakfast is not included into basic fee but it is decent and worthwhile!Genuine Hotels.com guest review
Overall Ok. We were in town for a graduation and they were sold out. But we were able to get into our room fairly quickly.Genuine Hotels.com guest review
3 night stay for a graduation: it was comfortableGenuine Expedia guest review
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