"Didn't have room ready"
We arrived at the hotel at 4:30pm to check in, but were told that our room would not be ready for close to an hour. We had to get ready and be at an event in an hour, so we had to call around and locate another hotel close by that had rooms available immediately. I understand that some things are beyond the control of the person working the front desk, […] but the demeanor of the woman we spoke with was not at all concerned with the inconvenience that the room fiasco was causing their reservation-holding guests. Very unimpressed with this hotel! Read moreGenuine Expedia guest review
I do not want to share any information about my stay, please do not keep showing thisGenuine Expedia guest review
"Nice hotel, small lobby"
The hotel was very nice. Good restaurant with a great breakfast buffet. The only problem we had was we were on the top floor, 14th, and we had issues with the water temperature in the bathroom. It would take a long time for it to get warm, and then it would sometimes get cold during the shower, and then heat up again.Genuine Expedia guest review
"Not up to Omni standards"
If you've stayed at any other Omni hotel DO NOT think of this one like those. Not up to the standard.Genuine Hotels.com guest review
Omni close to our daughter's south Apt. Convenient for our visit to fit her wedding dress and finalize wedding plans. Have found Omni to be best location and most reasonable prices for our visits to Austin.Genuine Expedia guest review
The hotel was accommodating and close to where we needed to be. We would definitely stay here again!Genuine Hotels.com guest review
"My family loved the huge, heated pool!"
I was excited to see this hotel show up on hotels.com with last minute savings. I had my parents and niece out in Texas and I was so excited to show them what a luxury hotel is like. The staff were courteous...the room service was great...and the indoor part of the pool was open 24 hours since it was in a seperate building. They also had a sauna, showers, […] a hot tub, and a work out room open 24 hours. I would strongly suggest this place if you are in Austin. Read moreGenuine Hotels.com guest review
The surprise upon arrival to find that pet friendliness is an excuse for charging a $50 additional fee. I pay that at times but prefer it be communicated up front.Genuine Hotels.com guest review
Nothing's around the hotel No vending machinesGenuine Hotels.com guest review
Pool area very nice. Very clean. Service with extra towels and a rollaway were a godsend .Had 3 teenage girls with me and the extras helped .Need new carpet in the lobby.Genuine Hotels.com guest review
"Superior room and amenities at great rate"
Our room was clean, well stocked with necessities, triple sheeted bed with bath robe and turn down. Close to cool south Austin and downtown by car or cab. Not too far from San Marcus by car. Exiting near a highway crossroads, plan route ahead and know exits.Genuine Expedia guest review
very very nice my son loved the renovations with new carpet and every thingGenuine Hotels.com guest review
"Nice and Convenient to Downtown"
I usually try to stay at the Hyatt by the lake when in Austin, but I also like a reasonable price. When the Hyatt rates were not within what I was willing to pay, I opted for the Omni Southpark. The rooms at thew Omni are very comparable to the Hyatt. Free parking at the Omni is a bonus. The Omni is really just as convenient for me as far as location. […] Very easy access to I-35 and you are just south of downtown Austin. The staff at the Omni are extremely attentive. The Omni will be my new "go to" hotel when I am in Austin. Read moreGenuine Expedia guest review
"Smooth and Drama Free"
We arrived early (noon) and that was ok with the front desk. She assigned us one room and called my cell when the other was ready an hr later. After lunch we picked up the second key and all was golden for the weekend.Genuine Expedia guest review
My sister and I were so tired when we arrived--luckily we had a nice check in and a very sweet young man to take our bags upstairs. Our room was clean, cool and just what we needed. We frequent the Omni in Fort Worth and Dallas...just for fun weekends. Austen proved to be another one of our locations that we will visit again. When we left a young lady […] took our bags down -- a very pretty lady at the door asked us about our stay and just blew us away with the professionalism and courtesy she extended. They both walked us to the car and asked if we needed water for our journey home...put our bags in and closed our door for us! We stayed 3/16 and would appreicate it if those team members could be acknowledged as providing excellent service--such a great feeling--we were treated like royalty and it did not go un-noticed...great job! Read moreGenuine Expedia guest review
"Nice hotel not to far from downtown."
I stayed at the Omni Southpark for SXSW and was pleasantly surprised by the price, proximity to downtown and the friendly/helpful staff. I would definitely stay there again.Genuine Expedia guest review
Great hotel. The only complaint I have, is that everyday when the maids came in to clean room, they never threw away the empty water bottles and cups we had. They just left them. The trash was full, so understandably, items were not in trash. Came back to room and any trash that was not in wastebasket, they just left it there. We wanted to see if it […] was a mistake, so we left some trash out next day too, and same thing, housekeeping left it. Makes me wonder what else they do not do had we paid closer attention. Read moreGenuine Hotels.com guest review
I ate dinner in the restaurant and the meal was not good at all. Quality was very poor especially for the price. The breakfast buffet was good but pricey.Genuine Hotels.com guest review
"nice but four stars?"
Hotel was conveniently located near (very near!) major highway interchange, and self-parking was appreciated. Staff was friendly, though cleaning folks didn't show up until dinner time one day. Lobby was nice, as were gym and spa tub. Room was very average, with dated bathroom and bland furniture. Overall comfortable and economical, but shave half a […] star off the rating. Read moreGenuine Hotels.com guest review
The hotel did an excellent job of making this a very comfortable stay.Genuine Hotels.com guest review
I was shocked to be treated the way we were at a hotel with the name Omni associated with it. Multiple calls to the front desk and room service were met with sarcasm and hostility. I wonder if race had played any part of this. Despite multiple calls and requests for a simple toothbrush, and multiple sarcastic responses such as "yeah i'll get that to […] you" we never got it. I don't think i'll stay at another Omni. next time i'll try my luck elsewhere. Read moreGenuine Hotels.com guest review
"Nice hotel, easy access, nice amenities & staff"
10 min from downtown, easy to get to. Very nice pool (indoor and outdoor) and spa with nice and comfortable lockers. Sauna was lukewarm at best, though. Very friendly staff, caring for their guests.Genuine Expedia guest review
"Nice hotel parking lot very close to the entrance"
All the staff member are very polite. The pool is awesome .Genuine Expedia guest review
Dining room good food friendly staff. Room not clean and smelled bad.Genuine Hotels.com guest review
"cheap & clean"
Room was good for the price. Only a quick drive downtown. Rooms were clean but hotel phones did not work. Parking was difficult due to a large event going on at hotel that weekend but it was free parking and we managed. The bathtub/shower area quite smaller than I expected for an omni but overall I was pleased.Genuine Hotels.com guest review
We were in Austin for a wedding and this was the nearest hotel. It was extremely nice and accessible. The staff did everything they could to make out stay the best possible. We would stay there again.Genuine Hotels.com guest review
Need some house keeping improvements.Genuine Hotels.com guest review
Enjoyed our time in Austin. Location was convenient to the activities we participated in. We particularly liked the bartender in the main lounge - very personable and a good sense of humor (he laughed at my wife's jokes at least)! We would definitely stay here again.Genuine Hotels.com guest review
This hotel was wonderful. We were upgraded to a suite and it was beautiful. Great location once you figure out where to exit the freeway. Will absolutely stay here next time we are in Austin.Genuine Hotels.com guest review
Great price for quality accommodations. Enjoyed easy access to I-35 and the loop around Austin traffic. Front desk staff at check-in was not very welcoming. Instead of a smile and friendliness, the young clerk wore a scowl and acted "put-out" about having to do her job. Might want to put her on the night crew :(Genuine Hotels.com guest review
Good hotel, nice staffGenuine Hotels.com guest review
"nice hotel, close to airport."
staff very engaged and friendly. nice hotel for the money.Genuine Expedia guest review
The service was great, but the room was a little disappointing. The bed and pillows were very uncomfortable, they were just really hard. I didn't get any sleep. I'll be trying a different hotel next time.Genuine Hotels.com guest review
"paying attention to customers"
I was pleased with everything except the young lady at the check-in desk. Yes, i had used a on-line service to reserve the room before arriving. That was my choice and it was not a decision that warranted looking down her nose over it. If she was interested in the gentleman who was trying to get a free drink coupon, do it on her own time.Genuine Hotels.com guest review
Very nice and comfortable. All amenities anyone would want or need.Genuine Hotels.com guest review
All was good with the exception of wifi. I don't like being charged for it when most major hotels are free.Genuine Hotels.com guest review
"Nice hotel, staff was wonderful and very helpful"
My stay was Great,the front desk staff was really nice and very welcoming.I will be going back!!!!!Genuine Expedia guest review
Great hotel. Comfortable and clean. Easy to get to downtown from the location. Will return again.Genuine Hotels.com guest review
"Omni Governor's Row"
The stay was great, and the staff was top of the line. Great follow-up qualities by all of the staff.Genuine Hotels.com guest review
"Average experience, minor let down for Omni Chain"
Elevator out of service, Lobby store lacking all sorts of basic essentials and extremely overpriced. Soaps and lotions were opened in the bathroom prior to arriving in room. Room had mildew smell. There are better places to stay for the price and easier to access. Subpar for Omni.Genuine Hotels.com guest review
"Great Location Great Service Great Sites"
This was a wonderful experience for my husband, grandson, and myself. The room was beautiful, clean, and fresh. The staff was helpful, kind, and courteous. I would highly recommend this hotelGenuine Hotels.com guest review
Hospitality person greeting you at exit door wanting to know how they did. Hot tub was awesome and out in "pool cabana with work out facility. Delux King was plenty big. Great Job!!Genuine Hotels.com guest review
well, Omni hotel we did expecting get better service ,which it did not happen. its long story, any way not that good!!!!!!Genuine Hotels.com guest review
"Easy access to downtown and south congress"
Great service, great location, the bathroom fixtures were outdated but that's it Would stay here again.Genuine Hotels.com guest review
"nice for the price"
Hotel was excellent. Only bad thing was there was hair in the tub and the tub also would not drain. But I would go back. Staff was really helpful :)Genuine Hotels.com guest review
"Hotel is ok"
Hotel is a nice hotel, but not what i have come to expect from an Omni Hotel. The rooms are comfortable but outdated. There is no coffee maker in the room, although they do sell coffee in the lobby gift shop. Parking is free which is a plus. If my flight got cancelled again in the future I might stay at this hotel, but it would not be my first choi […] ce. Read moreGenuine Expedia guest review
"Close to venue"
Nice...elevator doors shut extremely slow...difficult and untimely to go upstairs due to number of convention personnel. Renovated rooms very nice. Light blocking curtains were extremely functionalGenuine Hotels.com guest review
room was clean and comfortable (except for the noise from the express way located right outside my window). staff was friendly. hot tub and sauna were great.Genuine Hotels.com guest review
Location is convenient, hotel itself was clean, room bed and bathroom needed a litlle TLC, pet friendly, not bad but not great.Genuine Hotels.com guest review
"cozy but small bed"
The hotel is an OMNI so yes it was nice. Service was great i remember one person in particular, Darlene. She was the sweetest person. Great attitude. Rooms were nice very clean but beds were small.. we got the double bed and usually they are queens bit they had full sized beds. They were ok quality if it wasnt for pillows id probably wake up with a […] bad back. Read moreGenuine Hotels.com guest review
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