Other than the valet passing us over when we pulled up the other services at the hotel was pretty good. The view was immaculate from the 14th floor.Genuine Hotels.com guest review
Stayed here before for a birthday and they went above and beyond with flowers, candy, etc. this time nothing. Requested high floor, only got 17.Just ok.Genuine Hotels.com guest review
"Nice hotel, easy to find"
Enjoyed our stay after a family reunion. Nice bar and restaurant with good food. Gave a three star because of the noise. The walls were very thin. We were on the sixth floor and heard traffic below and we faced the parking lot not the street. At midnight and again at three in the morning we heard people coming to their rooms. VERY loud, heard whole […] conversations. For such a nice hotel I was a bit disappointed. During checkout the staff was very nice and even gave us several samples of their scrubbing salts. Read moreGenuine Expedia guest review
Too bad my stay was only for one night, which I don't/didn't consider adequate time to checkout all the amenities offered by this fabulous hotel. The staff was especially accommodating as they allowed us to check in earlier than checkin time.Genuine Expedia guest review
"Awesome , very pleasant!!"
Awesome stay!!! Plus broncos won!!! Hotel staff was so ONPOINT.... It was kinda odd, but all in all.... The Renaissance gets a A+++++++!!Genuine Expedia guest review
SERVICE WAS EXCELLENT! ROOM WE WERE IN WAS NOT LIKE WAS SHOWN IN THE PICTURE AND WE HAD THE KING SUITE.Genuine Hotels.com guest review
"Very nice and close to our venue"
We were able to check in to our hotel right at 3pm. No waiting for a room. I booked 2 rooms and they were able to be adjoining suites. We found a great place to eat very close to the hotel and our conference. Very close to American Airlines Center.Genuine Expedia guest review
Booked the hotel over the phone with hotels.com and got the confirmation email. My wife and I went out so I knew we were going to check in late so I called the hotel to let them know it was going to be after 10 when we arrived. We got to the hotel and they didn't have record of my reservation. It took them 30 mins and a phone call to hotels.com to get […] me checked in. Idk if it was the hotels fault or hotels.coms but it was ridiculous! Read moreGenuine Hotels.com guest review
"Terrible customer service"
During my stay here I paid for the king suite romantic getaway package thru hotels.com. Upon arrival at the hotel I was told I had to pay extra for the package that was sold to me on hotels.com. When we got to the room the A/C was not working correctly and the room was very muggy and had a moldy smell to it. When I took a shower the tub backed up and […] did not drain. At this time I notified the hotel front desk who did let me change rooms for the second night (my wedding night). After staying the second night I returned to find my vehicle had a large dent and paint scrapes in the rear of my truck. I am still waiting on a call back from the hotel valet who I've tried to contact five times only to be given the run around or worse a voicemail. Please do not stay at this hotel unless it your last option. Read moreGenuine Hotels.com guest review
"Don't expect any extras!"
The hotel was beautiful. But... My room preference was not met. We had to actually pay for two rooms to meet our needs. The hotel apparently did not have ANY rooms with two queen beds but had plenty of single rooms. Imagine that! This of course doubled our bill. The valet parking was full and we were still charged to park our own car. They do not offer […] shuttle services to near-by attractions such as the American Airlines Center. They do not offer complimentary toiletries that may have been forgotten. And, the gift shop in the hotel was out of most items. There are many quality hotels in this area. I will think twice before booking this hotel again. Read moreGenuine Hotels.com guest review
The hotel is beautiful! Very contemporary and very clean, Valet Parking was amazing, very good overall. The only thing was the desk service, there was 1 person in particular that gave us bad service, but other than that, everything was great, will definitely comeback.Genuine Hotels.com guest review
"nice downtown area"
excellent hotel with nice accommodations and very easy to check outGenuine Hotels.com guest review
Staff was very nice and helpful. Loved our stay and the view was amazing!Genuine Expedia guest review
"Nice hotel close to the Dallas Market Center."
The hotel was very nice, clean and updated. The resturant food was not very good. The menu was very limited, they seem to be wrapped up on farm to table.Genuine Expedia guest review
I was very disappointed at the charge for wi-fi !! $12.95 for 24 hours!! Even the very small motels offer free wi-fi. In this day and age that is too much.Genuine Expedia guest review
I was very disappointed at the charge for wi-fi !! $12.95 for 24 hours!! Even the very small motels offer free wi-fi. In this day and age that is too much.Genuine Expedia guest review
I really enjoyed this hotel. It was convienent to everything that we were going. Great Service.Genuine Hotels.com guest review
"Just Ok, Annoying Fees"
Overall, the hotel is fine. The rooftop pool is small but nice, but it's a shame, there is no way to view the surrounding skyline. You might as well be on the ground. The fact you have to pay for parking is slightly annoying, but the fact you have to pay th1rteen bucks a day for internet is pretty obnoxious. Room service breakfast was delicious.Genuine Hotels.com guest review
"Valet...not so much so"
My stay was ok. Note that the valet parking is $22 per night and when you call to have your car pulled around from your room. I stayed there a total of three nights and my car was only downstairs once. Two ladies and we had to continuously wait for valet to open our doors for us. And for $22 I expect service especially at a 4 star hotel. Oh and there […] was blood on the sheets of the beds Read moreGenuine Hotels.com guest review
"Clean and convenient"
Our room was very clean and spacious. I've never stayed in a deluxe room with that much space. We had a great view of downtown. The $14/day for parking was a little outrageous. but that is my only complaint. Other than that, I found everything about this hotel to be WONDERFUL for the price! Beautiful hotel. Nice restaurant. Very spacious and clean. […] Will stay here again if ever in Dallas. Read moreGenuine Hotels.com guest review
"Large rooms with an excellent Breakfast"
Breakfast area is more like a fine dining experience and this is coming from the husband of a great Cajun cook. This was our second stay at The Renaissance and we loved the breakfast/restaurant area. Omelets, smoothies and other specials make this more than the average breakfast buffet. Concierge was really helpful in directing my wife and daughter […] around town as my Son and I took in a college football game. Great weekend and construction barely made a blip on our radar. Read moreGenuine Expedia guest review
cool pool on the roof, room pretty small but nice view of Dallas. I would definately go back.Genuine Hotels.com guest review
Very satisfied with all aspects of the hotel.Genuine Hotels.com guest review
"A beautiful view of downtown Dallas"
A great value for a weekend getaway. Our room was on the 30th floor and had a wonderful view of downtown Dallas. The staff was always friendly and helpful. I would definitely recommend getting the breakfast buffet as part of your room package. The buffet was only $20 as part of our room package, but would have cost us over $40 to pay at the restaurant. […] The buffet was awesome and the chef even made eggs benedict for me even though it was not part of the buffet. Read moreGenuine Hotels.com guest review
My friends and I stayed here my birthday weekend. We absolutely love the hotel. The bathroom is a little tight but having an extra sink outside of the bathroom helped. The beds are very comfortable and the room was spacious enough for the four of us with all our luggage. Customer service was superior. I would definitely recommend this hotel to anyo […] ne. Read moreGenuine Hotels.com guest review
"One of Best!!"
This hotel has been one of the best, if not the best, we've ever stayed in. The bed was amazing. The service and everyone was really polite and nice. Loved it. Can't wait to go back. Thanks!!!Genuine Hotels.com guest review
"Nice hotel downtown, dirty bathroom"
The room was ok, but the bathroom was like a pig with lipstick. The tub was very old and showed a great deal of wear and was not cleaned well. The room was not dusted, there was a healthy layer of dust on the tables and TV. The hotel was nice with exception to the bathroom, and customer service was great. They should certainly step up the housekeeping […] and upkeep of the rooms in general. I was able to get some cleaning supplies and clean the bathroom surfaces and did a little dusting. This a hotel that I will not likely visit again. The breakfast and customer service was outstanding and really helped the rating. Read moreGenuine Expedia guest review
"Recent Visit to Dallas Area."
Group of People most comfortable at this hotel: Business Adults, Leisure Adults, and older children (teens). My husband and our 15 year old son stayed at this hotel on a Sat - Sunday. We stayed on the 23rd floor which also offered a view of downtown Dallas. The room was clean and spacious. Room Details: Double Queen beds, Sectional sofa, small fridge, […] desk and plently of space so we didnt feel like we were on top of each other. Staff: Really Nice and very attentive no matter where you encountered them (front desk, hallways, elevator, etc.) Cost: OK, although we received a great rate for the room, the additional cost add up quickly (parking, various fees and taxes, wifi) Food: They have a restuarant and bar on site, but it is a little expensive ($18-$25 per person, per meal). Depending on the type of room you get children under 10 eat breakfast free. I recommend leaving the hotel to eat. Parking: Expensive! Valet was $22 and Self parking was $14 both are for a period of 24 hours so this adds up quickly of several days. WiFi: Is not Free...I think it was $12-$14 per day. I think this is TOO HIGH! Especially when you can go to a common fast food restuarant and have free WiFi even if you dont purchase a $5 burger. So overall we would give this hotel 8 out of 10. A couple of savings on the ammenities that are "gravy" for them would absolutely increase my rating. Read moreGenuine Expedia guest review
"Europa games hotel aug2013"
Customer service was outstanding. The quality was great especially compared to the cost. Delicious food that arrived on time. Accommodated for our newborn by supplying a crib. Gave us directions to our morning destination. Valet gave me tips on where to park after I turned down the valet service. Check out was easily handled on the television and offered […] via smart phone or front desk. The pool on the roof was gorgeous. Thanks. Read moreGenuine Hotels.com guest review
Expedia has WRONG address on website! Left out the important N for north. Caused GPS to take me 25 minutes out of the way in Dallas traffic! Very frustrating Expedia!!!Genuine Expedia guest review
This hotel was even better than expected!!! We requested a room with a nice view and thats what we got! It was beatiful. The rooms were clean and well decorated. The television was nice. The service was great. Lobby and restaurant were great. We even made a mistake during booking and asked for a king instead of two queen beds. The hotel graciously provided […] us with the two queens we needed. This hotel is highly recommended!! Read moreGenuine Hotels.com guest review
"Very nice hotel, excellent staff."
This was a great experience, Hotel is very nice, Excellent staff and nice location. The only thing that was discouraging was the prices for food and drinks. Turkey Sandwich ($19) Tortillia Soup ($8.0) and 1 one premuim Vodka drink ($12).Genuine Expedia guest review
Very nice Hotel !!!!!!!!!!Genuine Hotels.com guest review
we loved that the kids ate free and the pool on the roof was a hit with the kidsGenuine Expedia guest review
"Close to hospital"
for the price, it wasn't worth it. Deluxe room. very small, no bath tub, just shower. the bed was very comfortable though.Genuine Expedia guest review
"Fun and relaxing"
Pool is not for kids but great overall.Genuine Hotels.com guest review
The staff were the best and the property and grounds are beautiful. The only thing that was not at it's best is the house keeping. From the first time we approached our room upon our arrival, there were 2 wine glasses and small white bottles sitting on the floor outside our door. They remained there until late Saturday afternoon we I asked a house keeper […] to please pick them up, that they were there when we got there and apparently put there from the people who last stay in the room(2416). She only moved them over by the elevator doors on the floor where they sat for the remainder of Saturday. Read moreGenuine Hotels.com guest review
"small rooms, expensive parking"
Hotel staff was excellent. Rooms were very clean but also very small. Bed was comfortable. Parking is a ripoff (approximately $20 for valet parking in which they simply drive your car around the back of the hotel to an old, pot-hole riddled parking lot that you can see from some of the rooms).Genuine Hotels.com guest review
"Nice hotel..would stay again after construction!"
It would have been nice to know that this hotel was under construction..and it would've been even NICER to know that our room was directly overlooking all of the work. It didn't bother us when we arrived, but they were at it VERY early the next morning and it was incredibly difficult to sleep. After being told over the phone that we could do an early […] check-in, we were unable to do so and when we finally did get to check in..our room had been changed from 2 Queen beds to 1 King bed. This wouldn't have been an issue except that there were 3 of us who then had to share one bed. Read moreGenuine Expedia guest review
"Great Hotel Stay"
I wanted to try this hotel and I did. The view of downtown Dallas was excellent. The hotel was extremely clean, room was quiet and comfortable, and the staff was friendly and extremely courteous. I recommend this hotel to everyone.Genuine Expedia guest review
"A Pool? Really?"
The restaurant was excellent, and altough this was not my first choice of hotel for attending a trade show, it was fine. However, if you stay at the hotel with children be warned that the pool is on the 30th floor, with six foot high concrete walls, no view of the city, and absolutely no shade, The pool is a bit of water in a sterile concrete box.Genuine Expedia guest review
This hotel was Awsome the staff were great. The hotel was beautiful and even though my group was ylug they treated us with respect.Genuine Expedia guest review
"charge for wifi"
Nice location for the convention but not much else. The charge for wifi is a bit much. Most places have free now.Genuine Hotels.com guest review
"ALL the comforts of home!"
The hotel was across the street from the Anatole which is where the convention I was attending was held. My room was very comfortable and had nice amenities like a mini refrigerator and iron and ironing board. The rooftop pool and gym was great and open late so I could do my workout even though I got to the hotel after dinnertime. The breakfast buffet […] on Friday was okay - the fresh fruit was the best part and had a large variety of delicious in season fruits! I found out from other convention attendees that had rooms at the Anatole that that hotel stripped the rooms of all the amenties - even the coffee makers were taken out and they paid MORE for their rooms than I did and I got ALL the nice things a 5 star hotel gives you! I will re-book at this hotel for A-KON 2014 - the service was great and the room worth the money I paid!! Read moreGenuine Hotels.com guest review
"great place to stay"
loved the restaurant, loved the atmosphere, room was a little warm but other than that everything was perfect. We will stay here again!Genuine Hotels.com guest review
From the moment we arrived to the moment we departed, the staff and services where exemplary. The food, bar, exercise room and pool were great. The room was large, clean and comfortable. I forgot toiletry items and they arrived within a few minutes of calling, a first usually takes lots longer. The staff were extremely helpful and courteous. Many times […] they took extra effort to help us find local places and suggested the best ways to get there. We wanted to go to a local restaurant and bar and didn't want to drive, they provided safe and easy transportation. I would recommend anyone who wants a stress free, relaxing trip to stay and let the staff and accommodations make it happen. Read moreGenuine Expedia guest review
Upon arrival at the hotel, we learned that it was valet parking only - with a $22 per day fee. I was unhappy about this, as had not expected this additional fee. At the end of our stay, I got my folio of charges to review. To my surprise, the hotel had automatically reduced my expected overnight fee by $30/night which completely offset the parking fees. […] This attention to detail, along with the friendly and helpful demeanor of all staff, made for a truly great experience. Read moreGenuine Hotels.com guest review
Clean and Safe.Genuine Hotels.com guest review
perfectGenuine Hotels.com guest review
Overall, the hotel was amazing! The rooms were immaculate and very spacious. The hotel staff were very courteous and helpful. The restaurant exceeded expectations! All of the food was hormone and antibiotic free, local, well prepared and tasted delicious. The rooftop pool was not heated as indicated but was pleasant. Also, the rooftop pool area could […] use some additional plants to brighten the surroundings. This hotel is definitely recommended! Read moreGenuine Hotels.com guest review
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