Dirty, old, small rooms, long walk from elevator to room.Genuine Expedia guest review
"Okay, staff need to be organized"
Rooms are okay, however Internet would not work, spotty. The restaurant for breakfast was an issue, no one cleared tables in time, people started seating themselves as there were tables they could see but no one came to seat them. You have to wait for a long time for bills or coffee. For a hyatt this is bad service, rooms are decent and clean thou […] gh. Read moreGenuine Expedia guest review
"Close to the airport!"
Great place to stay if you need a place close the airport. Food was excellent and the service was great!Genuine Hotels.com guest review
"very nice property, excellent guest service ."
Food had hairs and hotel operator was on another planet.Genuine Expedia guest review
"Hidden Costs abound"
This Hyatt is not significantly better than a standard chain hotel. Significant negatives are that Wi-Fi is not free and parking is $24 per night. Neither charge was made obvious on the listing. I will not be staying here again.Genuine Hotels.com guest review
"close to airport"
It was perfect for early airport departureGenuine Hotels.com guest review
There weren't enough restaurants in the hotel, especially given its location. The lobby area hotels were too expensive. I didn't like the courtyard feel of the hotel and felt boxed in.Genuine Expedia guest review
Hotel is not bad but the price doesn't merit what you get. Its a good business hotel but nothing more, San Francisco is about 15 miles away and the dinner lunch facilities are wanting. Hotel could use a little refurbishing.Genuine Expedia guest review
Good location, by the freeway and not too far from San Francisco. Hotel is nice by the bay where you can see the runway of the airport. The room is clean and ok. However, it is less space, and it is not as 4 stars as other Hyatts that I had stayed. The parking is expensive and also there is no free internet.Genuine Expedia guest review
"Not valued as a customer"
It was a bad start from the begining. After reading the reviews I opted to prepay for a room on the water side of the hotel due to freeway noise. When I arrived I was told that the only room available was on the freeway side. The person who checked me in said he would give me free parking ($24) when I paid extra ($40) for the water side room. When we […] got to our room I could almost spit and hit the freeway. After no sleep because of the freeway noise my family and I opt to have breakfast at the hotel. The women seating the guest was rude and said we would have to wait for a table. After waiting 15 minutes, two couples approached who had stayed at the hotel before. I knew this because the hostess said it was nice to see them again and there were hugs for everyone. The couples asked how long was the wait for breakfast. The hostess said I can seat you now and took them and sat them. My family and I were very offended by this. Needless to say we did not feel valued as a customer from the start and will not be staying with Hyatt again. Read moreGenuine Hotels.com guest review
Overall, the hotel was overpriced for what I expected and received. Expect several unexpected charges including parking fee ($24) and taxes. I booked two rooms. One of the rooms was not ready at check in at 5:30 pm. We were told they would rush the clean up. While we were waiting for the room to be cleaned up the maids took a break half way through. […] The TV and remote was not functioning correctly. I could not check out from the room because the system was down. We ate at Knuckles restaurant, the food was very average for a Hyatt caliber restaurant. It was evident they cut corners on the quality of the ingredients of the food. For example, using cheese sauce instead of real melted cheese on the nachos, which were cold on arrival to our table. Bar food for 4 almost $100 with tip. I know this is a tough review but I would expect more from a highly rated hotel with a high price tag. I will stay at a different hotel in the area during my next trip. Read moreGenuine Hotels.com guest review
Noting special, nothing disappointing. Another Hyatt. Convenient to the airport. Little perk is that if you rent a car from Hertz you can leave it at the hotel without the hassle of driving it back to the airport.Genuine Hotels.com guest review
"charged for everything including tv!"
hotel is great but room was very small compare with similar class at other hotels (we stayed at a double room with double queen beds).charged for everything including TV!all channels are pay per view!our kids cant get more disappointed!Genuine Hotels.com guest review
"nice but some staff need a little more training"
for the price not bad, nice gym and pool area. The location is not that good, and if your tired after a trip and don't want to walk anywhere then the only place to get food is the sports bar on the atrim level. Room service closes during the hours of 2 thru 5, and the only other restaurant also closes at 2. It can also be quite noisy at times with lots […] of conferences. But saying all that, it was suited to me needs and have stayed many times before. Read moreGenuine Hotels.com guest review
Nice older hotel close to SFO Airport with easy access to downtown by BART. Clean and comfortable rooms. Staff very friendly nd helpfulGenuine Expedia guest review
Very nice clean room with modern luxurious decor. Close to airport and nice restaurant areas. Parking is $24 extra. Tip-park on top level so that you can take the bridge straight to the elevator to your room.Genuine Hotels.com guest review
Wifi should be complimentary!Genuine Hotels.com guest review
Has a great view of the water and hotel is nice and quiet. Love the sliding glass door for fresh air if you get tired of the ac. Only down side was a long walk to the room. They should also have better choices for food. Very close to the airport makes it easy to get to and from downtown as well.Genuine Expedia guest review
The place looks very nice. The front door was opened for us, but that is where the friendliness of the staff ended. Check in was curt, as was any other interactions with staff. Parking adds $25 to each nights stay and no one explained how it worked, we figured it out but not a pleasant experience. First night so many meetings meant we had to search […] and circle to find a place for our paid parking. Internet was 9.99 a day. Bottle of water in room was $4. When we checked out they took the room key cards and charged for the parking, then we find out we can't get out of garage, no one mans the exit booth. Supposed they could have asked when I checked out. When I went back, they just said that I shouldn't have returned the key card and was annoyed to provide a solution. Room was barely cleaned, and all towels weren't refreshed. Read moreGenuine Expedia guest review
This hotel is the perfect spot if your wanting to visit san francisco without paying the high city price for hotels and still have 5 star accommodations. If you are lucky you will be checked in by a very friendly knowledge employee Walter! Check in was quick and simple. perfect view if the bay...with a walking trail Bayside. Ability to have a perfect […] view of incoming and outgoing flights from SFO Airport. This hotel has a gorgeous atrium with restaurant's.. sports bars and an in hse bar....recommend gettimg a margarita made by the Bartender Ron....he also makes a killer Shirley temple for the lil ones lol. Beware for the free Burlingame trolly driver nit hotel affiliated. ... cool that it's free and paid for by the city of Burlingame but the driver thinks hes driving a nascar race...so hang on. 5 star hotel.... Read moreGenuine Hotels.com guest review
"Nice hotel, close to airport"
Good for travelers needing a quick commute to airport but long distance to downtown attractions. $60 taxi fair one way to downtown.Genuine Expedia guest review
It was very comfortable and very clean. The only thing I didn't understand was that the website said parking was included in the cost but when I got to the hotel they said it wasn't.Genuine Hotels.com guest review
"Nice hotel close to airport"
The only issue I had was the cabinets in the bathroom were very difficult to open. I like to put things away and wasn't able to do it in this bathroom.Genuine Expedia guest review
The receptionist was very kind & showed us how to get around town & best place to view Golden Gate Bridge. Shuttle to airport is good!Genuine Hotels.com guest review
The bed was nice. the room was clean. the hot tub was great. The pool was a little bit too cold for me.Genuine Hotels.com guest review
Great hotel for a very good price. Cant ever go wrong with the Hyatt. It never disappoints.Genuine Expedia guest review
clean and calmGenuine Hotels.com guest review
"Great hotel near airport."
Great Hotel. Good restaurants and bars within the hotel. Clean, open air feel.Genuine Expedia guest review
"Close to airport"
For a quick stop and go -the hotel is great. We arrived on a Monday afternoon....there main dining room was closed so we walked elsewhere for dinner. After an 11 hour flight it was slightly irritating.Genuine Hotels.com guest review
"Nice hotel. I would stay again."
Spent one night. Good experience. Hotel is huge.hetting a little old but if you get a good price it's a good choice.Genuine Expedia guest review
Disappointed that the only in-hotel restaurant is a noisy sports bar. Check-in and check-out were smooth and pleasant. Bed was very comfortable. Would have liked an in-room coffee maker.Genuine Hotels.com guest review
"Nice place for leisure"
They have prompt and nice services. Neighborhood does not include plenty of restaurants though. And, the charge for parking is pretty expensive.Genuine Hotels.com guest review
Very nice hotel close to SFO. The place was very clean, I got a large discount for a Sunday night stay so I was happy all in all. Would stay there again,Genuine Expedia guest review
"Always a satisfying stay."
Hyatt SFO is my "go to" hotel in the Bay Area and with good reason. The staff is always friendly and helpful, the food is prepared well not terribly over priced and the room is cleand and well maintained. I would recommend this Hyatt to anyone that if they want a relaxing stay at a very nice hotel, this is the place. Watching the jets fly into SFO the […] boats/ships on the Bay while sipping a glass of wine after taking in a Giants game is my idea of living right. You won't be disappointed. Read moreGenuine Hotels.com guest review
"Perfect for our stay"
The hotel was very nice, even though it was under construction... I will say the pool area needed revamped, but I have a feeling that is on the agenda! The fitness center was great! Staff was super friendly, and very helpful with suggestions on where to eat locally!Genuine Hotels.com guest review
"Expected more from a Hyatt"
Location was great for what we were doing. The surrounding restaurant selection was horrible. The service was good. The rooms were too small and a bit run down for a Hyatt. With all things considered, we would stay again.Genuine Hotels.com guest review
"Close to airport"
The hotel was a very convenient place to stay the night before heading to the airport. Very friendly and helpful staff . The shuttle service to and from the airport was great. The room was a little loud due to the highway road noise. We did ask for another room and was given another room - which was a little quieter - but still on the highway side of […] the building. The convenience of being close to the airport with an early morning flight - and great staff would be the reasons I would stay at this location again - not particularly the room. Read moreGenuine Hotels.com guest review
Hyatt is a big name. However, the quality of this hotel does not match the title. I feel disappointed.Genuine Expedia guest review
"Unimpressed for a Hyatt"
Very unimpressed for a Hyatt Regency. Hotel not very close to airport (for one listed as an airport hotel). Room was old, smelled musty. Complimentary toiletries almost non-existent. Concierge was singularly unhelpful in finding things to do before the baseball game we were attending that night. Would not stay there againGenuine Hotels.com guest review
I wish there was a movie rental option on the TV. We got bored watching the channels provided. It would have been nice watch a movie even if I had to pay for it.Genuine Hotels.com guest review
"nice room, convenient location"
We went to see a Giants game and soend a little time in the city. Hyatt rooms were very comfortable and quiet. We were on the 7th floor and could only here the traffic others complained about if we opened the window. Breakfast was VERY disappointing, small portions, expensive, very dry and bland.Genuine Hotels.com guest review
Room is very dated and smell, there are only couple chairs at the lobby for seating, it is not by the water, most parking space at the parking structure are compact which can only fit small size sedans, and there is a $24 parking fee per day.Genuine Hotels.com guest review
"Friendly Staff, Dated Style"
I have to say that I was disappointed when I first arrived at the Hyatt Regency. I was on my honeymoon and wanted a special place to stay. I booked the Hyatt because of the pictures and features shown online. When I got checked in we were given a card for free internet (they normally charge). The problem with this was that the internet kept dropping […] from our laptop and iPad, and I refused to pay for the upgraded connection. The A/C in the room also was not working. The biggest disappointment for me was that the hotel is NOT a Bay Front hotel. I booked a bay view window because I thought it would be romantic based on the internet picture. I could see the bay from my window, but it's a parking garage view/front property/room. The pictures online of the Atrium were also misleading for what it actually looked like when we got there. This did lead to us checking out after the 1st night instead of staying the entire 4 nights originally planned. The staff was extremely friendly, however, I was further disappointed that they never asked me why I wanted to check out early and they didn't seem at all interested in fighting for my business. They were never rude there. Very friendly staff!! Great breakfast buffet. Read moreGenuine Hotels.com guest review
Parking and internet are quite expensive.Genuine Hotels.com guest review
Very nice room!!!Genuine Hotels.com guest review
Outdoor pool was inadequately heated and in need of cleaning. In room coffee was terrible!Genuine Hotels.com guest review
"Convenient to airport"
This is a pleasant, standard Hyatt which is convenient to the airport and I would likely stay here again, but would request a room that does NOT face the highway, which was a bit noisy. It's a very large hotel so it seems quite possible to avoid the noisier rooms.Genuine Expedia guest review
"Felt like I was trapped in a box"
Decided to stay here this time, stayed at Aloft down the street last time I was in town. I wish I would have paid the extra $50 a night to stay at Aloft, my comfort would have been worth it. Here are my cons about this hotel: 1) No free wifi. 2) No basic cable, you have to pay $5 to watch an episode of a television show. 3) They're currently remodeling, […] expect some jackhammer noise during the day, which is inconvenient if you need to sleep. 4) You can park in the loading zone for approx. 20 minutes if needed, otherwise you have to pay $6 to park in the parking garage for an hour, and then I think it's $12 for up to 4 hours. Overnight is $28. 5) My last & BIGGEST con about this hotel is it's design, your sliding glass door opens to the inside of the hotel, it's like an indoor mall kind of with 9 levels. You can't look outside & see the sky or anything like that. I felt trapped & extremely claustrophobic, & if you typically have claustrophobic tendencies or anxiety issues this will be a rough stay for you. There are rooms that face outside as well, I'm not sure if they cost extra or just available upon request, but I would call the hotel & directly speak with them & book one of those rooms with them. Read moreGenuine Hotels.com guest review
"Nice fixture in bathroom and nice furniture. BUT."
Room was very dusty when checked in. Over rated. Should have chosen the Sheraton.Genuine Hotels.com guest review
"Nice location. Easy access to airport"
Our stay was short, but was a pleasant stay. Loved the rooms looking out over the solarium and courtyard downstairs. Loved the fountains. Staff friendly.Genuine Expedia guest review
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