very frustrating , i had a very bad experience with my wife and to kids one 11 and anoher 1 year old ....i had my vacation screwed up with a type of service that i was offered and turned out to be a diferent one .... i was very explicit about a hotel with breakfast included and i didnt have it ... i try to solve it with the hotel and were not so much […] cooperative , on my understand and my family i would nt recoment it to any one Read moreGenuine Hotels.com guest review
Beds are worn out. Rooms clean. People are nice. But really needs new beds and updating. Not of typical Hyatt quality.Genuine Hotels.com guest review
"good business hotel"
Had great time. everione is accomodating requests. great staff. good training!Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thanks!
"Nice hotel close to AT&T Park"
Spent the day in San Francisco and got to the hotel late, everything was nice and we liked that there is places to eat and unwind right thereGenuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thank you!
"SFO affordable luxury"
This hotel feels world class from the lobby to the atrium bar and sports bar to the room . The staff made me feel like a VIP even though I pulled up in a dirty Subsru and was wearing rumpled casual clothes. The room was as expected and I got it for almost half of other comparable hotels near SFO.Genuine Expedia guest review
Beds are worn. Hotel a bit dated. Needs an overhaul. Very disappointing. Clean, but tired. Great shower. Nice buffet in the AM (not included in room rate.)Genuine Hotels.com guest review
"Everything was great!"
Convenient location near the airport, accomodations were nice, the sunday brunch was a little pricey but worth it since I stayed for 2 hours ^_^ and when my wife forgot her sunglasses at the table they promptly called my room to notify me. Would recommend it to anyone visiting SF.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thanks for your rating and review!
"Just for sleep"
The hotel is clean, the shuttle bus to the airport is good, but it's far from the downtown, no any shop, restaurant nearbyGenuine Expedia guest review
"GREAT STOPOVER NEAR SFO"
We always need a hotel close to SFO for the flight back to the east coast, always leaving very early in the morning and this Hyatt fills the bill beautifully. 24 hour shuttle service plus a great facility tops my list. Sports bar inside and several choices of close by restaurants make for even a better stay. As always, this chain lives up to my exp […] ectations.... Read moreGenuine Expedia guest review
"san fran man"
nice place a little overpriced for what you received.off the path and they charge bo kuu for anythingGenuine Hotels.com guest review
"Weekend away in the city."
Fun long weekend away in the city. Relaxing. Checking out new sites, enjoying wonderful food, amazing weather.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Sounds like a picture perfect weekend - thanks for spending it with us!
"Nice/affordable hotel but far from downtown"
I stayed here during the VMWorld event in August since all hotels near Moscone were super expensive and I had to book something last minute. The hotel has convenient transit between the SFO and the hotel (combined with Marriott) and it take about 15-20 to get there. The wait for the shuttle it usually 15 - 20 minutes but depends when you arrive. If […] you need to get to downtown, it requires you to take shuttle from hotel (again 15-20 minutes) and then Bart (train) to downtown (20 - 35) depending where you are getting off. Loved the staff at the hotel who are very courteous including the bell boy. Nice and clean hotel and beautiful restaurant/breakfast area (didn't use it was in my back view). Highly recommended if you like to stay around SFO Read moreGenuine Hotels.com guest review
Great location. Even though the hotel is near the freeway it is very quiet. The rooms were very nice and the beds were very comfortable. I would definitely stay here again. The Minnesota Vikings stayed at the hotel during our stay so that says a lot about the caliber of the hotel.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Being from Minnesota, I take that as the highest of compliments! Glad you enjoyed your stay with us.
"Good but nothing to rave about"
Overnight stay due to flight cancelation. The hotel is nicely located. Staff is average. The sports Bar/Restaurant is ok: Perhaps the staff is not that diligent. The food is ok and the presentation of dishes the same rating. It is a long walk from the room I had 5051 to the elevators. The walk seemed eternal !!!!Genuine Expedia guest review
"A whole kind of different hotel"
very bad, the only thing that matters for this hotel is to take your credit card even thought your room is prepaid on Hotel.com, they seem to be afraid that you live the room without paying the incidental ,anyway ill never come back to this place as long as they will not change their check in policyGenuine Hotels.com guest review
Response by Hyatt Regency San Francisco Airport Dear Claude, I'm sorry to hear of your disappointment in our credit policy. I assure you our practices are the same as other full-service hotels - a credit card on file at the Front Desk allows you to charge things such as food & beverage, a movie, Gift Shop, etc. without having to pay cash along the way. If you experience no charges, then the held amount on the card is released to your account through your bank. Although this is a common practice in the full-service industry, I do hope that you'll come back and visit us again. Regards, Kevin
"Should not be 4 star"
Hotel needs updating --old carpets, old walls, etc. This is NOT the Hyatt one expects.Genuine Expedia guest review
"Day trip for a baseball game."
My overall experience was very positive. Walter, at the front desk was very professional and friendly. He asked appropriate questions about our stay and remembered us when we checked out the next day. The room was pleasant and esthetically comfortable, but there were a couple gaps in the cleaning which I didn't expect. There were dark hairs on the bathroom […] floor and an uncleaned spill under the glass on the desk. The beds and pillows were not as comfortable as I expected. We also found the valet parking to be very efficient. I have a new car and was thankful for that. Read moreGenuine Expedia guest review
Excellend hotel and staff. Freqay side a bit noisy but fan and white noiseachine provided by hotelwas very nice. Htel shittle to BART is nice but it takes awhile. Cheaper than downtown SF but getting to and fro on bart is a painGenuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thanks for the nice comments about the hotel and staff, Mick. Hope you'll be back soon.
"Ok over all"
The Hotel was nice and staff friendly but room was not clean. The shower curtain was moldy the towels had seen better days. I don't think I would spend this much again on this hotel I think over all you'd be better served spending just a little more and staying. At a little better maintained hotel.Genuine Hotels.com guest review
"My flight was cancelled"
Got stuck at airport after trying to catch a flight on standby after my original flight was cancelled. Give up, went to Expedia, booked a good room at a good rate, got on the shuttle and went to sleep. Hotel and the staff were great!Genuine Expedia guest review
"Access to everything close."
Easy check-in and out. Concierge most helpful. Great place to stay. Will book again next time in SFGenuine Expedia guest review
"Motel 6 would have been better"
I paid $250 through Expedia for one night at this hotel. The room was small with two full size (not queen size) beds. A stale/moldy/old carpet smell welcomed me to my room. The bathroom had not just one, but several long black hairs throughout the bathtub/shower walls. A Motel 6 would have had a nicer and cleaner room. I was extremely disappointed by […] this hotel. Read moreGenuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Dear Valued Traveler, I am very sorry that the smell and cleanliness of your room was below yours and our standards - we promise to do better, as this is certainly not the norm for us. We hope you'll come back for a much better experience. Regards, Kevin
"Close to airport"
We had reserved two double beds. Upon arrival, there were no double beds (ours was given away) so it was a king bed and cot for us. To compensate us we were given a room with a view of the bay, free internet, free parking and free water and an apology. Otherwise everything was excellent.Genuine Hotels.com guest review
Hyatt Regency SF Airport was a very nice hotel. The staff couldn't have been more courteous and helpful. The room was large and the bed comfortable. Everything was very clean and well kept. I'd definitely recommend this hotel.Genuine Expedia guest review
"Nice hotel near the airport conveniences."
Very friendly and accommodative staff. Room had no bathroom ventilation fan. Permanent stains on bathroom counter, room kind of small. Great beds, T.V and appliances.Genuine Expedia guest review
"Enjoyed our stay!"
From the moment we walked in the service was sublime; the front door was opened for us, Marysa at check in offered us a beautiful snack when she found out it was our anniversary, every one of the hotel staff greeted us and asked how we were doing or if we needed anything Room was modern and nicely appointed. Only issues were that the top sheet was not […] changed out after the first night when we accidently stained it and a dirty towel was left in our room. It also seemed like it took along time for the room service dishes to get picked up from the hallway. Read moreGenuine Hotels.com guest review
Very helpful and knowledgeable staff. Very enjoyable stay.Genuine Hotels.com guest review
Response by Hyatt Regency San Francisco Airport Thank you, Jim!
We arrived late and the staff was welcoming and informative. The room was clean and the decor was great.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thank you!
"Convenient hotel near airport"
Hotel shuttle picked me at the airport, make a 10-minute drive to hotel, dropped me off. Check-in was quick, room was clean, received wake-up call, check-out was easy, and shuttle got me to the airport.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thanks, Chuck...that's just as we hope it will be for comfort and convenience to you!
"OK but some updating will be needed soon"
OK, but beginning to show signs of wear and tear in the rooms. There's no wired Internet connection in the room and the wifi is at extra cost. Main advantage is proximity to SFO for an overnight before departing or after arriving late en route to another CA location.Genuine Hotels.com guest review
"Great view to the SFC international airport"
I thought the Burlingame area had good beach to walk on but I was greatly disappointed. But that was not Hyatt's fault. I enjoyed my stay there. I will certainly book my next vacation there.Genuine Hotels.com guest review
Response by Hyatt Regency San Francisco Airport Daniel, Thanks for the great rating! We are on the Peninsula's Bay, which allows one side of our hotel to have great water views. Lots of beaches around within a relatively short drive, so you'll have to come back to check them all out soon. Regards, Kevin
"Item left behind"
Scott (concierge) was very attentive over the phone, truly making me aware he was willing to help find a resolution to my problem. My kids and I checked out and realized hours later that my son left his therapeutic pillow behind. When I called to see if it was in 'lost and found', Scott wasn't able to reach housekeeping at that time and said he would […] call me back. He did and made it easy to processes the shipping of the pillow to my home. My son was extremely grateful to have it back a couple days later! Read moreGenuine Expedia guest review
"Hyatt Never Fails to Amaze"
Once again, the Hyatt Regency has out done themselves. This is a top quality hotel with excellent staff and services. It is by far my favorite hotel in the Bay area and for good reason: Close to golf, the CalTrain/BART station for travel into The City, a beautiful atrium in the interior and the hotel affords outstanding views of the Bay. If you love […] sports and food that doesn't break the budget, their Knuckles Sports Bar is the place. I will most definitely be back. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency San Francisco Airport Tim, It's nice to know that we are providing you with consistent, friendly service! We'll be ready to welcome you back when your travels bring you this way again.
The room was next to the freeways, to noisy, couldn't sleep do to the traffic, that's not what they told me in the reviews. Also had to pay for parking, I have never paid for parking. Will never go to this hotel again. For what I paid, it sucked...Genuine Hotels.com guest review
Response by Hyatt Regency San Francisco Airport Victor, I'm sorry to hear that you did not get a good night's sleep. Understanding the importance of this, we would love to have the opportunity to make it up to you on a future visit. Thank you for your valuable feedback.
"clean updated rooms, comfortable bedding."
Hotel staff very friendly, food great. Good sized room but unfortunately it was above the freeway, but surprisingly not that noisy. Would stay again and the food at Kincaids, was out of this world.Genuine Expedia guest review
"Recommended with caveat"
Everything was good, from the staff to room, except for my dining experience: there's no good restaurant in here much less fine dining. After a long day in The City our family decided to forgo bustling city restaurants and eat in the hotel. But we found that the only dining facility was "Cascade" in the atrium. The atrium was beautiful but the restaurant […] wasn't much of a restaurant; very limited menu selection to start with. My medium dry martini, which was fixed by my server, who didn't bother to shake it, was lukewarm. My wife's pasta was dry at the top as if it was under a heat lamp, orders were put randomly without asking who got which, and coffees were cold. Needless to say, having expected a good hearty relaxed dinner experience at the end of the long day, we were very disappointed and I had to complain to the restaurant manager. My recommendation is that you may stay here but eat out. I don't know about breakfast though, which we didn't have. Read moreGenuine Expedia guest review
Had the 724 or so square foot room king size bed, very good price for being close to the city. Used the free shuttle that ran every 7 minutes or so very convenient, excellent if you need to get to SFOGenuine Hotels.com guest review
Response by Hyatt Regency San Francisco Airport Glad you enjoyed your visit, Nikki. Come back, soon!
"My Stay at Hyattl"
Staff was courteous and efficient. Rooms were well appoined and very clean. Beds very comfortable. And a great view! Could not be happier.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Glad we made you happy, Zack!
QUIET INSIDE ROOMS. CLEAN AND UPDATED. GOOD FOR STAYING BEFORE FLIGHTS OUT OF SFO.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thank you - come see us again!
"Good thing they're at this location..."
They charged me for everything but breathing the air in the building. Complimentary is not in their vocabulary and neither is excellence or service. If they weren't at this location (next to SFO), I could see them shut down in short order. I thought I had a great price on a good hotel, until I checked in and started getting nickle and dimed for everything, […] including a $48 bill for two breakfasts (2 cups of OJ, 2 coffees, and bacon & eggs). I'll never come back, thanks anyway! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency San Francisco Airport Dear Gary, Sorry to hear that you were not satisfied with your visit. For whatever we charge Ala Carte, we make every effort to make sure the value matches the price (for example, the breakfast buffet including made-to-order eggs, fresh waffles, oatmeal, breads and danishes, fresh fruits, beverages, etc.). We also offer packages that include items such as breakfast, wifi, parking. Hope you'll come back to give one of these a try. Regards, Kevin
"Great Customer Service"
The first night we had an issue with Knuckles Sports Bar (we ordered food to-go and when we got back to the room the order was wrong). We called Knuckles to let them know and although they were willing to replace the order with the correct one they were not going to provide the service of bringing the correct food to our hotel room. We were already […] in for the night so we called to inform the front desk. They were very accommodating and offered to bring the food to our room. When the food arrived it was presented in such a lovely manner (on a platter with better plates and silverware and glasses of ice water, much better than the styrofoam and plastic you normally get from Knuckles' to-go orders). If that wasn't enough of great customer service...which was much appreciated...when we received our complete bill at the end of our stay the hotel credited the amount we charged from Knuckles. Knowing that the hotel staff went above and beyond to make us happy was very impressive. Read moreGenuine Expedia guest review
"Take a break before filght"
Need a hotel quick before next flight from SFO, Got this hotel and every thing is good as expect from this chain. Have a good and comfortable rest here.Genuine Expedia guest review
"Travel made easy"
My family and I used this hotel as a "holding station" (held our luggage) while we toured SF and the surrounding areas, and it made it easy to get to the airport.Genuine Hotels.com guest review
"Everything was great but the food"
The hotel itself is impressive. Check-in was fast and friendly. The room was perfect for our needs. Dinner at Knuckles looked great but tasted amazingly bad. The chicken strips were greasy, the pulled pork sandwich, salad and pizza just tasted off. The next day, a delicious looking breakfast omelet had no taste. It was all bland. Having a restaurant […] in the hotel is something I look for, so this may effect if I stay there again Read moreGenuine Hotels.com guest review
"Friendly, helpful service."
I only spent one night at the hotel, and I arrived early in the morning after flying all night. Even though official check-in time was 3 p.m. I asked if I could get in earlier. The friendly woman, Beverly, who handled my check-in, found me a room and made me feel very welcome. When I got to the room I was so pleasantly surprised to discover it had a […] refrigerator, even though I hadn't requested one. (I usually do.) This hotel is beautiful, close to the airport, and from my short stay there, also very pleasant. I would definitely stay there again! Read moreGenuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Dear Delisa, We are happy to have been your hosts for your brief visit to our hotel. Thanks for making special mention of Beverly, and the great service she provided for you. We will make sure we do the same! Hope your travels bring you back this way from Alaska in the near future. Regards, Kevin
"The place to stay!"
Room was spacious, clean and ready. The staff at this hotel was the most helpful and polite i have ever experienced in all of my travels. Diego at the front desk was very accomidating and helpful. Nice to see excellent service still exists!!!Genuine Hotels.com guest review
"Inexpensive, comfortable, relaxing."
We definitely enjoyed our one-night stay in this hotel, check in was speedy. Both of our rooms connected, they we very clean and the beds were comfortable, perfect after having traveled from lake tahoe. There was a bit of a smell in one of the bathrooms which lowered the room cleaniness score from a 5 to a 4 but that didn't get in the way from enjoying […] this place. The atrium was very nice and relaxing to go eat. Read moreGenuine Expedia guest review
Response by Hyatt Regency San Francisco Airport Thank you, Ferdidnand!
"Nice comfortable hotel"
Nice comfortable hotel. The bar is good. You have to pay for parking. No free breakfast.Genuine Expedia guest review
"Good place close to airport"
Only reason they got a 2 in service was because of the service we received at the restaurant. Terrible. Otherwise nice place for close to the airport.Genuine Hotels.com guest review
"Great Airport Location"
Perfect place to stay if flying out of SFO early the next morning. Only negative: parking is too $$$$.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )