"What a Hyatt"
Hotel bar was awful. Waited 30 min and no attention. Complain to manager while leaving (party of four) he didn't care. Also informed hotel front desk during check out...uncaring. Had a patio above kitchen therefore smells into room and unable to open curtains to patio for privacy. Access to Elevator from & to room a nightmare. Layout of hotel so in […] convenient. Read moreGenuine Hotels.com guest review
"Very nice hotel and friendly staff"
Reserved a Bay view king size on hotels.com arrived for check in and was told my reservation was for street view with 2 twin beds and no Bay view rooms were available, had to settle for king with a freeway view which put a bit of a damper to the beginning of our engagement weekend. Not sure if it was hotels fault or hotels.com. Other than that a great […] hotel with easy access to the freeway a handful of great places to eat within walking distance. Read moreGenuine Hotels.com guest review
"No HDTV at a Hyatt Regency?"
My wife and I were hoping to watch the opening day of NFL season laying in bed in our luxury hotel room. I was very disappointed to discover that in 2014 our "luxury" room did not include an HDTV.Genuine Hotels.com guest review
"close to airport and convenient"
cleanGenuine Hotels.com guest review
Condition of the hotel was poor. They offered complimentary wifi but it was a joke. Signal was so poor it was useless. Would not stay there again.Genuine Hotels.com guest review
"Cleanliness of room"
Overall the room was very clean with the exception of the mold in the grout in the bathroom sink.Genuine Hotels.com guest review
"Perfect for the business traveler"
I travel from the East Coast to SFO at least twice per month. This Hotel has been a staple for our company because of its proximity to the airport, access to the highways, comfort, cleanliness, good food, and excellent staff. Remember to stay on the Club Level.Genuine Hotels.com guest review
Very nice hotel, it was clean and the service was very prompt. Restaurant's were clean and service again was great , I just felt the prices for food was on the high side . I would however return again for another stay at the Hyatt Regency Hotel San Francisco AirportGenuine Hotels.com guest review
"Great hotel in an excellent location."
I couldn't have asked for a more pleasant experience. My family and I have been guests here before but this stay exceeded our expectations. I cannot speak highly enough of the front desk associate who checked us in, Diego. The process ran very smoothly and he took the time to inquire about any further accommodations that could be met. The room was quite […] nice and I was pleasantly surprised by the comfort of the bed. In fact, I haven't slept that well in months! If you're looking for a hotel that is central to most of the Bay Area, do not hesitate to book your stay here. Such an ideal location next to the airport and only a 25 minute drive to the city. Thank you to the staff for making this a memorable stay. Read moreGenuine Expedia guest review
"great hotel, good location"
everything was good. but for a small thing. they could put a microwave in the roomGenuine Hotels.com guest review
This hotel is about 25 to 35 minutes away from San Francisco's center city, but it's well worth it. We went for my Sister's birthday and the hotel comped our breakfast during our stay. The hotel is very clean and comfortable.Genuine Expedia guest review
"Last minute deal near san fran airport"
Most cost effective for an over night stay after missing a flight. Hotel in good condition: even stood up to the 6.1 NAPA earthquake which was felt on the 8 th floor during stay. Breakfast buffet was also fresh and better than average. Be sure to try the fruit drink. I had like 4 or 5 refreshing shots. It's a large hotel with a square floor plan. There […] appears to be only one elevator site so if you have issues walking be sure to ask for a room close to elevator else add a 10 minute walk to getting to elevator lol. There is a regularly running airport shuttle that takes about 10 minutes to airport. Read moreGenuine Expedia guest review
"close to airport"
Personnel at the reception very short and unkind. Nobody asked us if we needed assistance with luggages and gave us minimum assistanceGenuine Hotels.com guest review
"Very nice and affordable hotel. Nice attrium !"
What I loved about this hotel is the attrium style lobby. I loved how are room was facing the San Francisco Bay.Genuine Expedia guest review
"IMPOSSIBLE TO SLEEP IN FOUR PEOPLE IN DOUBLE ROOM"
We are a family and we booked a double room (indicated for four guests on your site) but at our arrival in the room we discovered that the two beds were really too little-french size not regular queen size! As our sons are 21's and 15's we booked for 4 adults so we remained surprise and disappointed about your unclear description of the rooms! We pointed […] out the problem to the front desk but they couldn't solve the problem because the reservation was fully paid to you and they couldn't cancel or refund it without your authorization. Furthermore we want to notice you that in the same area and in the same evening there were other hotels of same level that offered accommodation more suitable to us and at a lower rate. Read moreGenuine Expedia guest review
Average hotel....Genuine Hotels.com guest review
"Pamper yourself--your are worth it!"
Very good service and ambience. Recommend you get a room facing into the courtyard, giving you a french balcony view, and more quiet. Charges for all little extras like parking, bottles of water etc were offset by the reasonable rate of the room for a five star hotel. Restaurants were good food & moderate in price. The pool and hot tub area needs a […] little face lift. Close to a bike & walking path along the bay. Complimentary newspaper. Read moreGenuine Hotels.com guest review
"Excellent customer service"
Every person we interacted with was extremely polite and helpful. We needed a 'pack-n-play' for our kid and it did take a little while to get to our room but it was delivered along with baby shampoo, lotion, a little rubber ducky, etc. We could not be more pleased.Genuine Expedia guest review
"Airport Hotel Needing Upgrades"
Great location to SFO airport. Hyatt has a good rep but this one has been worn out! I guess because of its location. Room size is good, checking in took way too too long for 11pm and the line kept growing. A little update and mold-be-gone and the place will be much better.Genuine Hotels.com guest review
"A little bit of tarnish but sturdy."
Starting to show its age a little bit. Overall it was ok at best.Genuine Expedia guest review
"Great hotel close to airport"
The hotel is very close to SFO and the bus transfer to and from the airport is great. Staff were very friendly and helpful.Genuine Hotels.com guest review
"Great hotel in a decent location"
hotel was clean and rooms were a great size. hotel itself was huge. we arrived at night and it was hard to find the hotel.Genuine Hotels.com guest review
great expereince.. The staff was amazingly great and helpful. Will front desk was very great and gave us great advice on our upcoming trip. He deserves a raise. Everyone has great customer service.Genuine Expedia guest review
"Very nice hotel easy to find and plenty of parking"
Excellent. Great staff. Nice hotel. Atrium restaurant very relaxing. food good. Beds comfortable. Very quiet.Genuine Expedia guest review
"love customer service"
stayed at 2 other hotels and I can honestly say this was the best stay. the clerk was very friendly and helped me w all the questions I had. I booked 2 queens and asked if I would prefer a king, what made a big difference and put a smile on my face also, he told me if I upgrade for $45 the parking wifi and breakfast for 2 would be included. parking […] itself was $24 I end up seeing how much breakfast was and for each person was $40. totally worth it. thank you for the great service. Read moreGenuine Hotels.com guest review
"Better than expected"
We were leaving on a very early flight so booked a hotel very close to airport for our last night. Proximity was great as we return our rental car that evening at airport then hopped an easy shuttle back to hotel. Made our departure in the morning very easy. Staff we ran into were nice. Room and common areas very clean. Weird there was only one bank […] if elevators though. Due to layout of hotel we had quite a long walk from elevator to room with way too much luggage. Okay for us but Someone old or impaired would have struggled. Read moreGenuine Expedia guest review
Every thing was wonderfulGenuine Hotels.com guest review
"2 rooms for 1 night stay."
After paying $160 per room I was expecting a hotel in better condition. The entrance was under construction and confusing. The center of the hotel was very empty and no free breakfast. The pool was outdated and small as was the hot tub. A wedding party was going on at the same time so 1/2 of the pool area was roped off. It felt strange swimming while […] a large party was nearby. The rooms had a very tiny balcony, so small you could not sit. Beds were ok. Bathroom had no ventilation fan. We called for a tooth brush and tooth paste. The direction says your staff would leave the items at the door. The idiot knocked twice and we were asleep by the time I got up he was opening the door. That is unacceptable! Read moreGenuine Expedia guest review
Nice walking path along the Bay. Great shopping neighbourhood near by. Enjoyable breakfast buffet.Genuine Hotels.com guest review
Good service. Have to pay for hotel parking. Have to pay for "extras" like internet.Genuine Hotels.com guest review
Shuttle service sucked!! After taking us on a round trip to the airport we had to return to pick up car in order to make our dinner reservations. The driver forgot to announce the Bart terminal. Very disappointing.Genuine Hotels.com guest review
For such a high quality hotel, it seems so cheap to charge guest for the wifi connectionsGenuine Hotels.com guest review
"Too many additional fees and conditions"
By the end of our one Saturday night visit, the price of our stay had doubled. Parking fees, breakfast buffet that ends at 9:30 on a Sunday, wi-fi access, etc.) My husband and I grew up in the San Francisco Bay Area, and have frequently driven by this hotel through the years. We decided to have a San Francisco city weekend getaway with our two young […] children and save a little bit on our hotel stay by staying somewhere just beyond San Francisco. Although the staff that we encountered were polite, the cost of staying here does not include exceptional service. It's a big hotel, part of a big business that capitalizes on its close vicinity to the airport. It's gotten too big and institutionalized. There was not one person who went out of their way to care about our visit. It's a huge hotel and well-taken care of, but it lacks the warmth and character that would take it to a world-class customer service provider, earning repeat business or referrals. We couldn't wait to leave the parking structure. We will never stay there again or ever recommend this hotel. Read moreGenuine Hotels.com guest review
Dirty, old, small rooms, long walk from elevator to room.Genuine Expedia guest review
"Okay, staff need to be organized"
Rooms are okay, however Internet would not work, spotty. The restaurant for breakfast was an issue, no one cleared tables in time, people started seating themselves as there were tables they could see but no one came to seat them. You have to wait for a long time for bills or coffee. For a hyatt this is bad service, rooms are decent and clean thou […] gh. Read moreGenuine Expedia guest review
"Close to the airport!"
Great place to stay if you need a place close the airport. Food was excellent and the service was great!Genuine Hotels.com guest review
"very nice property, excellent guest service ."
Food had hairs and hotel operator was on another planet.Genuine Expedia guest review
"Hidden Costs abound"
This Hyatt is not significantly better than a standard chain hotel. Significant negatives are that Wi-Fi is not free and parking is $24 per night. Neither charge was made obvious on the listing. I will not be staying here again.Genuine Hotels.com guest review
"close to airport"
It was perfect for early airport departureGenuine Hotels.com guest review
There weren't enough restaurants in the hotel, especially given its location. The lobby area hotels were too expensive. I didn't like the courtyard feel of the hotel and felt boxed in.Genuine Expedia guest review
Hotel is not bad but the price doesn't merit what you get. Its a good business hotel but nothing more, San Francisco is about 15 miles away and the dinner lunch facilities are wanting. Hotel could use a little refurbishing.Genuine Expedia guest review
Good location, by the freeway and not too far from San Francisco. Hotel is nice by the bay where you can see the runway of the airport. The room is clean and ok. However, it is less space, and it is not as 4 stars as other Hyatts that I had stayed. The parking is expensive and also there is no free internet.Genuine Expedia guest review
"Not valued as a customer"
It was a bad start from the begining. After reading the reviews I opted to prepay for a room on the water side of the hotel due to freeway noise. When I arrived I was told that the only room available was on the freeway side. The person who checked me in said he would give me free parking ($24) when I paid extra ($40) for the water side room. When we […] got to our room I could almost spit and hit the freeway. After no sleep because of the freeway noise my family and I opt to have breakfast at the hotel. The women seating the guest was rude and said we would have to wait for a table. After waiting 15 minutes, two couples approached who had stayed at the hotel before. I knew this because the hostess said it was nice to see them again and there were hugs for everyone. The couples asked how long was the wait for breakfast. The hostess said I can seat you now and took them and sat them. My family and I were very offended by this. Needless to say we did not feel valued as a customer from the start and will not be staying with Hyatt again. Read moreGenuine Hotels.com guest review
Overall, the hotel was overpriced for what I expected and received. Expect several unexpected charges including parking fee ($24) and taxes. I booked two rooms. One of the rooms was not ready at check in at 5:30 pm. We were told they would rush the clean up. While we were waiting for the room to be cleaned up the maids took a break half way through. […] The TV and remote was not functioning correctly. I could not check out from the room because the system was down. We ate at Knuckles restaurant, the food was very average for a Hyatt caliber restaurant. It was evident they cut corners on the quality of the ingredients of the food. For example, using cheese sauce instead of real melted cheese on the nachos, which were cold on arrival to our table. Bar food for 4 almost $100 with tip. I know this is a tough review but I would expect more from a highly rated hotel with a high price tag. I will stay at a different hotel in the area during my next trip. Read moreGenuine Hotels.com guest review
Noting special, nothing disappointing. Another Hyatt. Convenient to the airport. Little perk is that if you rent a car from Hertz you can leave it at the hotel without the hassle of driving it back to the airport.Genuine Hotels.com guest review
"charged for everything including tv!"
hotel is great but room was very small compare with similar class at other hotels (we stayed at a double room with double queen beds).charged for everything including TV!all channels are pay per view!our kids cant get more disappointed!Genuine Hotels.com guest review
"nice but some staff need a little more training"
for the price not bad, nice gym and pool area. The location is not that good, and if your tired after a trip and don't want to walk anywhere then the only place to get food is the sports bar on the atrim level. Room service closes during the hours of 2 thru 5, and the only other restaurant also closes at 2. It can also be quite noisy at times with lots […] of conferences. But saying all that, it was suited to me needs and have stayed many times before. Read moreGenuine Hotels.com guest review
Nice older hotel close to SFO Airport with easy access to downtown by BART. Clean and comfortable rooms. Staff very friendly nd helpfulGenuine Expedia guest review
Very nice clean room with modern luxurious decor. Close to airport and nice restaurant areas. Parking is $24 extra. Tip-park on top level so that you can take the bridge straight to the elevator to your room.Genuine Hotels.com guest review
Wifi should be complimentary!Genuine Hotels.com guest review
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