""Nice and quite getaway""
the hotel and the stay was great. location fair. very weird smell in the lobby. Smelled like a hospital.Genuine Expedia guest review
"Ok but we won't stay again"
We had a late check in. The staff was helpful but did not go out of there way to be helpful.I know this is a college area and expected some noise but they were running up and down the hall yelling until three am.Genuine Expedia guest review
Lobby smelled musty like they had a recent water problem. Room was good though. Could have been more clean. Found cereal remnants on the floor. Definitely not a 4 star hotel, but I would rate it worthy of a 3.5 due to the comfort of the beds.Genuine Expedia guest review
"Great location, great shuttle, and great room! :)"
All in all, it was a very clean, and convienent hotel to stay at, the only downfall is that check in is not until 4...while I know that is a pretty standard time to check in, when you need to get to events downtown, it is not very convienent. We were told that are room would be ready at 4, and that meant that we had to get behind everyone else in line […] who was also going to be checking in. we did go on a very eventful weekend in indy, but again, i think that extra staff should be hired and all rooms should be ready by 3 pm even if check in is at 4, that way there is no rushing! Read moreGenuine Hotels.com guest review
I was worried that the location wasn't close enough to the heart of downtown for me, but the shuttle service was amazingly convenient! The staff was friendly and helpful. The room was pleasant and exceptionally clean. And finally, the room service bagels were delicious! I would without a doubt stay here again.Genuine Expedia guest review
Clean room, nice view of city. liked the free bus to transport to the city, however i wish it ran later at night. parking was a little on the pricey side. staff was very friendly.Genuine Expedia guest review
It was very good stay at the hotel. The hotel has a very good room and service. However, the surrounding was not very functional ; no stores, ATM or even ppl. In general, the hotel stay was very pleasant for a student who is going to attend the university their.Genuine Hotels.com guest review
"close to zoo and children's museum"
Girl at desk when checking in no friendly at all. Everyone else was great!Genuine Hotels.com guest review
The check in time is listed as 4PM. We arrived at 5PM and were told they were not ready for us and we were not able to access our room until 8PM that night. I mentioned my dissatisfaction to those at check in and was treated as if it wasn't their problem. The cleaning crew were excellent (as far as the room itself) and the room service was as well but […] there was a foul odor in the main lobby that smelled like a dead animal was in the area. I would choose the Fairfield Inn and Suites (about .5 miles away) over this hotel anytime. For the price I expected a lot more. Read moreGenuine Hotels.com guest review
everything was good except front desk attendantGenuine Hotels.com guest review
The place was fine but I was told I'd be sent a text when our room was ready. That didn't occur. On the description of the hotel and its amenities a lounge/bar was listed. That wasn't open at all and there was nowhere in the vicinity to go get food or beverage.Genuine Hotels.com guest review
Not downtown at all and the shuttle sucks! Ended up spending over 50 bucks in taxi services!Genuine Hotels.com guest review
We arrived on time for check in (4pm)and the rooms were not ready. We had an event to get to at 4:30 and needed to leave. We were told that they would call us when the room was ready, which they never did. When we got there late that night, we were supposed to have a king size room and instead were put into a double. Would not stay there again.Genuine Hotels.com guest review
"Lacking 4-star quality"
The Pros: The location was great. We were close to city center, but far enough removed that the lights & noise were not a late night distraction. The complimentary shuttle service put the icing on the cake as far as location goes. Overall, the hotel was very pleasant and had a comfortable vibe. The valet staff was very friendly. The Cons: The staff […] was a bit shy of welcoming. They were clearly there to perform a specific job, and being warm & fuzzy to the guests was not one of them. Upon check-in, the clerk was assisting a guest via the phone while checking us in (Not my biggest complaint) when I overheard his condensending responses to the guests inquires about an ice machine. My next interaction wasn't until morning. Upon check-in, I inquired about a 12pm check-out (one hour later than hotel policy) due to an event we were attending not ending until 11. The nature of the event (The Color Run) was quite messy, and a shower would have been lovely following it. I was instructed by the gentleman who checked us in to call down when the 7am staff arrived, and so I did. The response I received was quite simply, "No, we cannot do that." Theres something about her lack of explanation, or desire to assist in accomodating my request that just topped off my negative opinion of the hotel staff. Lastly, the mattress was terrible, and the room was very dusty. I'm not a hotel snob...I've stayed in 2-star hotels that made me feel better about my stay than this place did. Read moreGenuine Expedia guest review
"Clean room but not worth the extra wait"
Had to wait an extra 1 1/2 hrs for our room. Did not get a discount for our inconvenience.Genuine Expedia guest review
"4 star.....don't think so!"
This is not a true 4 star hotel. It's old and not fully brought up to caliberGenuine Hotels.com guest review
It worked out great for us and was close to the pool for my niece's swim event.Genuine Hotels.com guest review
"Good hotel, but closing soon"
The staff was very friendly, helpful and knowledgeable. The hotel was very clean and close to downtown. It's on the campus of IUPUI, which was ideal as we were in town so my daughter could visit the Herron Art School. The only thing I didn't like was the $18 fee to self park the car in their garage -- very unnecessary. I was able to park in a garage […] a block or so away, and the art school was going to validate my parking. That was somewhat inconvenient, since I've stayed at other downtown hotels that didn't charge for parking. Also, I learned from friends and family in the Indy area who told me the hotel is going to be closed in November and will be converted to freshman student housing for IUPUI. The adviser at the art school confirmed that as well. I didn't eat at the hotel restaurant so I can't comment on the food. Read moreGenuine Expedia guest review
Enjoyed!!! Would stay here again! The shuttle was great. It took us everywhere we needed to go.Genuine Hotels.com guest review
I felt that for the price I paid, a breakfast should have been included. I feel the room should have been accommodated by two queen beds, not two full size beds. The staff was wonderful.Genuine Hotels.com guest review
"Would stay here again"
very nice hotel, clean and frendly staffGenuine Hotels.com guest review
"5 star hotel at 3 star price"
5 star hotel for 3 star price - a little distant from downtown but they have a shuttle service and the in-out parking for 18.00 a day was perfect compared to the other hotels in the area- I'd definitely stay there again.Genuine Expedia guest review
It was good. The staff was excellent - especially the valet parkers! So friendly with great service. Wish breakfast was included in the stay.Genuine Hotels.com guest review
What a beautiful hotel and just the perfect location. The room was perfect, clean, neat, peaceful & free of any bad smells. The cleaning service was courteous and friendly. I especially loved that there was a shuttle to and from downtown every day. The lady that drove me & my friends downtown Saturday and Sunday was marvelous, accomodating and very […] informative. I heard the hotel was closing that made me sad. However, I felt so blessed to be there. Thanks to the poeple at the front desk & all for making our trip to I.B.E. so special and rewarding. Read moreGenuine Hotels.com guest review
"not a bad deal"
great location, free shuttle service until 1130pm, 3 resturants in the facilityGenuine Hotels.com guest review
"Right on Indiana university campus"
Wow I definitely did not know what to expect as I never stayed here before. It was just a hop skip and jump to downtown and extremely close to my favorite bar and restaurants. It was very tricky at first trying to find where I had to park but the valet was very helpful on showing me where I had to go. The restaurant had some high tech desktop computers […] that I fully took advantage of. They also have an on site bar and restaurant and a small cafe that would give Starbucks a run for their money. The bed was comfortable and it was very quiet since school was not in session. The hotel is just a few blocks away from local fast food chains right on campus. Overall I would stay here again. The only drawback was that if you want friends or family to come see you there is no where for them to park. There is no convenient street parking. Read moreGenuine Hotels.com guest review
"Great relaxing spot"
Room was very clean and comfortable. They had everything I needed to enjoy my stay.Genuine Hotels.com guest review
"Too far from downtown"
The hotel is several blocks from the downtown area. We paid extra for a hotel thinking that we would be closer to Canal Street, the Zoo, Victory Park, etc. It was quite a walk given the heat and we have two little ones. Parking was also expensive (18$ a day), though I'm not sure what the norm is downtown. I looked for less expensive or free parking […] within a pretty wide area, and found it was easier just to pay at the hotel. It is a quiet area on the university campus and looks to be a good place to stay for a conference or business at the university, but I would look to be closer to downtown if that is your reason for going. The hotel does have a shuttle, however, and it was helpful. We would have preferred being right in the mix of downtown and could have stayed there for the same price. If we were saving a lot of money by staying here over downtown hotels, it would be worth it, but we payed the same if not more than some downtown hotels. Read moreGenuine Expedia guest review
"close to good attractions"
The stay was good but, If the hotel can be providing cribs as advertised instead of pack and plays, that would be great. I think that was the biggest disappointment.Genuine Hotels.com guest review
"Very nice and comfortable"
The requirement of giving the hotel a card that they will hold 100 dollars on for incidentals is very unnecessary. This puts a hold on your card for over 48 hours or more for incidentals that I will not have. I do not use the phone in hotel rooms and any parking or room service will be paid with cash.Genuine Expedia guest review
The check in was Very slow because of the computers being slow. I'm also surprised there wasn't any kind of breakfast that came with price of room charge.Genuine Hotels.com guest review
I was very comfortable...Genuine Hotels.com guest review
"Noisey and parking is expensive."
The hotel was nice, but parking was $18 a night and the rooms allow for lots of hallway noise to enter the room. AC was very nice as it was in the 90's outside, but I would definetly not stay there again when staying in Indy. Not having a pool was not very nice either.Genuine Hotels.com guest review
"Convenience of staying in event location"
I felt the accommodations were very nice. It is very disagreeable to me that I should have to pay separately to park my car. I also feel breakfast should be included.Genuine Hotels.com guest review
"Our Indianapolis stay."
Good location for what we needed. Beds and bedding were wonderful. Nice TV. Shuttle was a great convenience.Genuine Expedia guest review
The hotel was a great value for families. It was clean, staff was friendly. Parking was $18/day, but it cost money to park anywhere downtown. It was convenient to the zoo, white river state park, victory field and children's museum. Local diners were close and good.Genuine Expedia guest review
The hotel is a good value. Although away from downtown, the courtesy shuttle was nice. The view of downtown was great. My only complaint was that our ice bucket had about an inch of water in it when we opened it.Genuine Hotels.com guest review
"Clean, comfortable and worth your consideration"
Very clean rooms, shuttle service to downtown was very convenient; drivers very knowledgeable and friendly, especially "Miss V" who was a great source of information.Genuine Expedia guest review
Staff very helpful. Main shuttle vehicle broke and smaller substitute vehcile caused long wait time.Genuine Expedia guest review
"Nice quite hotel."
A very comfortable hotel located well for IUPUI visitors. Also very close to downtown Indianapolis, White River State Park, the Indiana Convention Center, etc. Staff was helpful. Unfortunately we heard it would soon be turned into a dormitory.Genuine Expedia guest review
"Nice place to stay"
There were a few things broken in my room. Nothing that really bothered me. Tub stopper in bathtub was comepletely off. Small mirror in bathroom was loose and falling off the wall. And a few of the clips for drapes and shower curtain were broken. It is a very nice looking hotel. I love the art and decorations around the lobby. Bed was VERY comfortable […] and the blackout drapes were nice. Overall I had a pleasant experience. The young man working the booth in the parking garage however was rude and I did not enjoy the fact of having to pay $18 to park my car for less than 12 hours. Especially considering the shuttle only runs until 11pm. Read moreGenuine Expedia guest review
We loved it here. Close to downtown. Free Shuttle yet away from all the hub bubGenuine Expedia guest review
"Beautiful hotel, great location, wonderful stay."
My husband and I talked about visiting the Indianapolis Zoo for years, so we finally planned a mini-getaway with an overnight stay in Indianapolis. We chose the hotel unseen through Expedia based on ratings, price, location, etc. We could not have been happier with our choice!! The hotel and grounds were beautiful (lovely landscaping), our room was […] crisp, clean, and comfortable, and we loved being on the IUPUI campus. Even though the outside temperatures were over 100 degrees during our visit, we took a sightseeing walk on the afternoon we arrived and saw a number of great sights (the Indiana Statehouse; the Soldiers and Sailors' Memorial, etc.)within a short distance from the hotel. We asked the front desk if we could have a 1 pm checkout since we were going to the Zoo, and they were very agreeable. It was the wonderful little getaway we planned. The ONLY complaint I have about our room was that there was not an exhaust fan in the bathroom, so after our showers the mirror stayed steamy for awhile, making morning preparation a bit more difficult. We'd absolutely return here again. Read moreGenuine Expedia guest review
I really enjoyed my stay. two restraunts located in the hotel and a shuttle will take you anyway in a 3 mile radius for free. This will take you to down town (mall, bars, movies, etc). The flaw was the $18 a night parking. So if you fly it should be a good stay but you may think twice if you drive.Genuine Hotels.com guest review
It was very goodGenuine Hotels.com guest review
Great place to stay in downtown Indy.Genuine Hotels.com guest review
"Great hotel for IU/Riley Children's"
I checked in to the hotel late on a Sunday evening however the service remained excellent. Great food in the bar and restaurant area. The room was exceptionally comfortable, clean and spacious. Beautiful view from the ninth floor, extremely convient to IU and RIley Children's. I really loved the downtown shuttle - great way to relax and get good food […] at the end of a long day. Read moreGenuine Expedia guest review
"Close to I.U. Medical Hospital"
The room, hotel service, and comfort/cleanliness of the room was terrific. My only complaint was the lack of restaurant availability is NOT the best. Only one restaurant is used for quest which opens @ 11am and it closes @ 3 pm. It would have been nice to eat somewhere other than the hospital...and we all know how their food is!Genuine Hotels.com guest review
"Not what we were looking for"
Staff is very friendly. The room was small, bed uncomfortable, hair on floor of bathroom along with cracked tiles and mold in small poorly laid out, cramped bathroom. Not really close to downtown as advertised, but very close to hospitals if that is what you need. We were not all that impressed for what was called a 4 star hotelGenuine Expedia guest review
"a recommended stay!"
I jumped on the deal as it was a great price through hotels.com but made the mistake of LATER reading the reviews. I was honestly dreading the stay based on some comments/reviews. BUT, I was very pleased with our stay. The staff was very friendly, our room was quiet, clean and comfortable, and the fitness room was a hit for me!! The location was incredibly […] convenient for our activities (Indianapolis Zoo and Children's Museum). My husband and I have already said that we'd definitely stay there again if in the area!! (The only "con" from the trip was that the parking fee per night was steep!! I suppose that it was nice to have a place to park that turned out to be safe for our visit...but it did seem high to us!) Read moreGenuine Hotels.com guest review
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