disappointed that they didn't have a shuttle after midnight. staff was generally nice about getting popcorn and hot chocolate It was.nice that they let us check out late.Genuine Hotels.com guest review
Samantha and KC were very nice and would let me and my 5 year old son snack on a few goodies after the normal breakfast hours although I overheard some of the very early morning complaining about how much we ate. :( Its a great inexpensive place to recover from jet lag from the southern hemisphere. for the price it was the best deal.Genuine Hotels.com guest review
service friendly. lots of food available. They let us stay long after checkout before I had to book again so we were able to recover from jet lag from NZ!Genuine Hotels.com guest review
Was very pleased with my stay at Extended Stay America. The room was nice, clean, and comfortable. The front desk staff were nice and helpful. All in all a good stay. Only downside was a low hanging shower head, and some thin towels. The grab and go breakfast was nothing to write home about, but all in all for the price, an excellent value for a clean […] comfortable room. Read moreGenuine Hotels.com guest review
The room was very good...but was way way way too far from the elevator. The employees were very nice to us...and they called to wake us at the right time. The shuttle to the airport for my husband was there to drive him. Wish they had orange juice at the breakfast spot ...or some kind of juice. Will spend another night there some other time. Was so […] handy to the Kansas City Airport. Read moreGenuine Expedia guest review
"I had to catch a plane in AM so was close."
I had a real hard time finding the hotel. I was in a rental car without GPS. When I called for directions the person at the desk was very nice but could not give me directions.Genuine Expedia guest review
Looked nicer in the pictures than reality.Genuine Hotels.com guest review
"KC House Visit"
The staff and facility are an excellent example of this hotel chain quality.Genuine Hotels.com guest review
The room was comfortable, and quiet. No complaints at all.Genuine Expedia guest review
Response by Extended Stay America - Kansas City - Airport - Plaza Circle Geoff - I appreciate you taking the time to post a review of our hotel. It's great to hear that you enjoyed your quiet, comfortable stay with us. We would love the opportunity to provide you with another great stay in the future.
I booked to getaway. The hotel smelled horrible,strange people hanging outside.Never again will pay more for comfortGenuine Expedia guest review
This hotel could be much nicer or get better ratings with better service - here are the issues we experienced: 1. Staff took a photo copy of my drivers license when we checked in - I do not feel comfortable this 2. In the 3 days we stayed our room was never cleaned - therefore our trash was never emptied, we never received clean towels or refresh supplies […] like soap, coffee and toilet paper. 3. There was no way for me to print our boarding pass - the front clerk gave me an email address to send the information to have it printed and the email address was not valid 4. on the second night we ran out of toilet paper - when I went the front desk the hotel was out and they were making a list of rooms that needed toilet paper, our room was added to the list but we never received any. 5. Although it listed free breakfast - the breakfast consisted of old fruit, coffee and packaged store bought muffins 6. There was nothing near the hotel - stores, restaurant - had I not rented a car we would have been in real trouble. This should be noted for travelers who are not familiar with the area - we needed to go the convention center which was in walking distance but there were no resources near by. Based on these issues this hotel needs to be rated as a 1 or 1.5 Read moreGenuine Expedia guest review
"Great for price if this is what you want"
My ratings are not in relation to a Four Seasons. This cost me $50 a night and was the perfect efficiency to get what I needed done completed. The pillows were hard a rock but the convenience and price was very good. I'll be staying there again and use a soft jacket as a pillow instead.Genuine Hotels.com guest review
This was a business trip with last minute changes. Great value. The room was comfortable and clean. The staff was accommodating and dedicated to correcting any dissatisfaction with guests. I was sitting in the lobby waiting for check-in at 3:00. The assistant manager checked me in early and allowed me to stay past check out time because I had an afternoon […] flight. Read moreGenuine Expedia guest review
I chose this hotel because of the proximity to the airport and the availability of the airport shuttle. My flight was delayed, though, and I didn't get in until after 3:00am, well after the front desk had closed for the night - however, when I arrived, the night clerk not only got up and checked me in cheerfully, he also provided me with fruit and muffins […] from the Grab-and-Go breakfast supply because he knew I would have to sleep through the breakfast hours! The room was clean, the kitchen area was well-stocked, and the bed was comfortable - it was exactly what I expected when I booked the room. I stayed there again before flying out a week later and even booked an additional night when I returned to Kansas City earlier than planned. The staff were all wonderful and very friendly - I would definitely stay there again and would recommend it without hesitation. Read moreGenuine Hotels.com guest review
When I arrived into Kansas City, it was late...I booked the room via Hotels.com...When I arrived at the hotel, there was no night desk. I picked up the phone in the hotel and dialed for customer service. 15 mins later I was finally greeted by a hotel employee. When they looked into the computer for my reservation it was not there...I was told to have […] Hotels.com fax a copy of the reservation to the hotel. When I did, the employee walked away, and was gone for another 15 mins, when they knew the fax was coming in. Finally everything was straightened out and I was issued a room. Read moreGenuine Hotels.com guest review
"Good visit experience"
Staff was very responsive to needs, hotel and room was clean and safe.Genuine Hotels.com guest review
"Get what you pay for"
If Liz is on the reception desk then I hope you have better luck than I. She had an attitude that was not helpful and how she secured that position I don't know. Overall great value.Genuine Hotels.com guest review
"NICE HOTEL CLOSE TO AIRPORT"
STAFF WERE VERY HELPFUL SEVERAL TIMES OFFERING TO HELP ME/Genuine Expedia guest review
"Close to the airport"
I generally use EXTENDED STAY for longer trips so that I can cook, etc. Because of this history, I knew what I would find at this hotel, and it being so close to the airport made my early departure easy to do. It is challenging to find decent restaurants in the area, and you will need a car to drive a few exits back to find okay ones.Genuine Hotels.com guest review
What you expect for $40Genuine Hotels.com guest review
We were very satisfied with our stay, the hotel was clean the staff was very friendly and very helpful. We will be going to visit our family again next April and will be booking our room with the hotel again.Genuine Hotels.com guest review
"For the price you can't beat this place"
I just stayed one night and I got in real late (not an extended stay like the name says). It's not fancy but it's pretty new and I stayed here for a really low price. It's next to much fancier hotels. If you're going to get in late, go right to bed and get up early and scoot, this place is all you need.Genuine Hotels.com guest review
"I like it"
The lady at the front counter is really nice. The airport shuttle drivers are also very helpful. We had a really happy stay even though our flight was cancelled due to snow storm. Weather was bad, but the hotel was excellent. I will stay here the next time.Genuine Expedia guest review
"Decent Hotel for purpose!"
Clean, comfortable and close to the airport!Genuine Hotels.com guest review
Response by Extended Stay America - Kansas City - Airport - Plaza Circle Thank you for choosing to stay at our property on your recent trip. I am pleased to read that you enjoyed your clean, comfortable room and our hotel's location. It was a pleasure having you stay with us and we look forward to having you do so again in the future. Thank you for choosing Extended Stay America!
"Awesome all the way"
I checked in late around 9 and the computer was running audit so it took about fifteen minutes to check in but that wasn't a huge deal. Room was great small kitchen was perfect. All appliances were in great condition. Used it as a weekend getaway and couldn't ask for a better deal.DDidn't expect much for the price but was very surprised. Definitely […] recommend. Read moreGenuine Expedia guest review
Staff was great espically Robyn. Great location for Zona RosaGenuine Hotels.com guest review
Very nice staff and clean hotel: would stay there againGenuine Hotels.com guest review
I was stranded in Kansas City for two days due to weather and American Airlines :-( . I stayed with Extended Stay for three nights instead of two. The staff was wonderful, understanding, and nice. They even offered to take me to the store to get food and supplies. The room was very nice for a cut-rate hotel.Genuine Expedia guest review
"BRING YOUR OWN ICE"
The room was good for the $$$, just bring your own ice!!! The room has ice trays that were not filled, and if they were; I still wouldn't use them!!Genuine Hotels.com guest review
"Godd for the price."
Needed airport hotel that was inexpensive and clean. The price was excellent and I will be using expedia much more than Oxxxxx. Very clean room. Front desk staff was typical college student who was ok. Certainly would have been better if she had a personality,but what do you expect for the price. I would certainly stay there again if my needs where […] for sleeping only close to the airport. Thanks Expedia! Read moreGenuine Expedia guest review
Response by Extended Stay America - Kansas City - Airport - Plaza Circle Greg - Thank you for taking the time to comment on your recent stay at our Plaza Circle property. We value the feedback from our guests, and use it in the on-going training of our staff. I was pleased to share your praise on the room cleanliness with our housekeeping staff. They work hard to keep up with the high standards we set, and enjoy knowing that their hard work is appreciated. With regards to your comment about the Guest Services Representative who helped you at check in, we use such comments to remind our front desk employees to try to keep cool under the pressure that they feel when we have large events, such as Nascar racing. Unfortunately sometimes when the pressure is on they forget to take a deep breathe and let their personality shine through! This was a good way for the management to remind them that our guests notice and see them as people, not just a room key dispensing device! Above all I am pleased to know that you felt you received high value for money spent with our hotel. All of our 694 properties strive to make our guests feel that it was money well spent when staying with an Extended Stay America property. We certainly appreciate your business and look forward to seeing you in the future!
"Not worth the money"
Stayed at the location near the KCI Airport...The staff was friendly and helpful enough, although we had to wait at the desk for about 5 mins before anyone appeared to help check us in. The first room we were in had a very heavy perfume smell and the bath tub stopper did not work, so my wife taking a bath did not work. They graciously moved us to another […] room that did not smell, though was lacking in cleanliness with a dead bug on bathroom floor, a dirty towel behind the door, and as we discovered in the morning the shower was inoperable. Morning clerk acknowledged many of the rooms have issues as they are going through a remodel. Never offered any kind of refund for our inconvenience or issues. Will not stay here again. Read moreGenuine Hotels.com guest review
"ZERO customer service"
Towels were DIRTY ALARM clock did NOt work no wake up callsGenuine Hotels.com guest review
"All was fine"
we enjoyed everything and the staff was great as wellGenuine Expedia guest review
Close to where I needed to be. However, it could use a little more detail in their maintenance and some TLC.Genuine Hotels.com guest review
Quiet and Comfortable.Genuine Hotels.com guest review
"Nice hotel for the price"
I will book this hotel in the future again. Noise was not loud, staff was helpful. Breakfast always stocked.Genuine Expedia guest review
"Very Good For the Price"
We were pleasantly surprised by our stay, The room, set up and bed were all very good. It was near 100 when we arrived and our room was cool and stayed that way all night. The one and only problem was the shower head adjustment was broken, but it was still functional. Breakfast is minimal at best, but how many hotels like this with kitchens offer a […] nything? Read moreGenuine Hotels.com guest review
Great place to leave your car while flying out of KCIGenuine Expedia guest review
"The best around,"
What can i say. This place is great. A home away from home attitude.Genuine Hotels.com guest review
"I love this place!"
I live in kansas, work in north Kansas City, Mo. I have tried several Hotels in this area, but Extended Stay America makes you feel at home. This has become my home=away-from-home. The staff is great, with a friendly, yet simple down-home attitude.Genuine Hotels.com guest review
"Management Appearances Matter"
The stay was ok and the room was very clean. The staff was very friendly and welcoming but I felt the manager was uncomfortable to talk to. I believe it was the manager or so she had appeared to be the manager seemed to have an air about her that made me feel as though she was the one that mattered and the most important. For example, one morning I […] went to the lobby to get a cup of coffee at 9:15 in the morning and there was none out. I asked if they would be making any more and she just looked at me and said I can make more if you want some. But it was the way she said it that made me feel like I was being a pain for asking. I just replied, "don't bother" and left the lobby. It was only 9:30 in the morning and the previous day we had stayed they had the coffee out all day. The manager should understand that it's because of the guests that she has a job at all. I don't think I would stay there again because I believe the image and attitude of the manager is a reflection of the business and I felt uncomfortable because of her. Read moreGenuine Hotels.com guest review
"Excellent situation for me."
Pleasant and cheerful. Home away from home.Genuine Hotels.com guest review
"Better in Pictures"
We arrived and were made to wait to check in because PC at counter was being used for reports instead of the one in the Managers office. We booked a double bed room and were given a single bed. No blower. No shampoo. Needed to catch an early flight out of KC. First time there. Needed to hit bed right away so no time to argue. First impression always […] lasting impression. Too high price for what was advertised. Not coming back. Read moreGenuine Expedia guest review
"Good location, not really for business travel"
Most people who stay here per the front desk, stay for an extended period. Therefore no Kleenex, no shampoo, no toothpaste in room. Phone did not work. No restaurant on site. If you only want bare bones, low price then this should be a good fit.Genuine Expedia guest review
"bed & Bedding"
Overall, the room was nice. Plenty of bathroom towels, etc. Bed was uncomfortable and bedding was insufficient, blanket and comforter(if you want to call it that...) were too small for the bed and one of the pillow cases had a slight yellow tint. Other that that, for the price, it's a good deal.Genuine Hotels.com guest review
The stay was great!Genuine Hotels.com guest review
The room was clean. Kitchen could have had more soap to clean the dishes instead of that little packet they provide. Other than that tho. It's very clean, Spacious, and affordable. I would stay again.Genuine Expedia guest review
"Easy access to the airport and freeway"
Never stayed at an Extended Stay America. I liked the amenities that came with the room, but it seemed a little sterile, there was also no fitness center, which was a drag.Genuine Hotels.com guest review
Staff is great! Very customer focused and hospitable. Location is great with lots of nearby shopping and sites. Airport shuttle is also available to guest; a plus.Genuine Hotels.com guest review
"Trip to Overland park"
simple and convenient...no 24 hours airport shuttleGenuine Hotels.com guest review
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