Very nice staff and clean hotel: would stay there againGenuine Hotels.com guest review
I was stranded in Kansas City for two days due to weather and American Airlines :-( . I stayed with Extended Stay for three nights instead of two. The staff was wonderful, understanding, and nice. They even offered to take me to the store to get food and supplies. The room was very nice for a cut-rate hotel.Genuine Expedia guest review
"BRING YOUR OWN ICE"
The room was good for the $$$, just bring your own ice!!! The room has ice trays that were not filled, and if they were; I still wouldn't use them!!Genuine Hotels.com guest review
"Godd for the price."
Needed airport hotel that was inexpensive and clean. The price was excellent and I will be using expedia much more than Oxxxxx. Very clean room. Front desk staff was typical college student who was ok. Certainly would have been better if she had a personality,but what do you expect for the price. I would certainly stay there again if my needs where […] for sleeping only close to the airport. Thanks Expedia! Read moreGenuine Expedia guest review
Response by Extended Stay America - Kansas City - Airport - Plaza Circle Greg - Thank you for taking the time to comment on your recent stay at our Plaza Circle property. We value the feedback from our guests, and use it in the on-going training of our staff. I was pleased to share your praise on the room cleanliness with our housekeeping staff. They work hard to keep up with the high standards we set, and enjoy knowing that their hard work is appreciated. With regards to your comment about the Guest Services Representative who helped you at check in, we use such comments to remind our front desk employees to try to keep cool under the pressure that they feel when we have large events, such as Nascar racing. Unfortunately sometimes when the pressure is on they forget to take a deep breathe and let their personality shine through! This was a good way for the management to remind them that our guests notice and see them as people, not just a room key dispensing device! Above all I am pleased to know that you felt you received high value for money spent with our hotel. All of our 694 properties strive to make our guests feel that it was money well spent when staying with an Extended Stay America property. We certainly appreciate your business and look forward to seeing you in the future!
"Not worth the money"
Stayed at the location near the KCI Airport...The staff was friendly and helpful enough, although we had to wait at the desk for about 5 mins before anyone appeared to help check us in. The first room we were in had a very heavy perfume smell and the bath tub stopper did not work, so my wife taking a bath did not work. They graciously moved us to another […] room that did not smell, though was lacking in cleanliness with a dead bug on bathroom floor, a dirty towel behind the door, and as we discovered in the morning the shower was inoperable. Morning clerk acknowledged many of the rooms have issues as they are going through a remodel. Never offered any kind of refund for our inconvenience or issues. Will not stay here again. Read moreGenuine Hotels.com guest review
"ZERO customer service"
Towels were DIRTY ALARM clock did NOt work no wake up callsGenuine Hotels.com guest review
"All was fine"
we enjoyed everything and the staff was great as wellGenuine Expedia guest review
Close to where I needed to be. However, it could use a little more detail in their maintenance and some TLC.Genuine Hotels.com guest review
Quiet and Comfortable.Genuine Hotels.com guest review
"Nice hotel for the price"
I will book this hotel in the future again. Noise was not loud, staff was helpful. Breakfast always stocked.Genuine Expedia guest review
"Very Good For the Price"
We were pleasantly surprised by our stay, The room, set up and bed were all very good. It was near 100 when we arrived and our room was cool and stayed that way all night. The one and only problem was the shower head adjustment was broken, but it was still functional. Breakfast is minimal at best, but how many hotels like this with kitchens offer a […] nything? Read moreGenuine Hotels.com guest review
Great place to leave your car while flying out of KCIGenuine Expedia guest review
"The best around,"
What can i say. This place is great. A home away from home attitude.Genuine Hotels.com guest review
"I love this place!"
I live in kansas, work in north Kansas City, Mo. I have tried several Hotels in this area, but Extended Stay America makes you feel at home. This has become my home=away-from-home. The staff is great, with a friendly, yet simple down-home attitude.Genuine Hotels.com guest review
"Management Appearances Matter"
The stay was ok and the room was very clean. The staff was very friendly and welcoming but I felt the manager was uncomfortable to talk to. I believe it was the manager or so she had appeared to be the manager seemed to have an air about her that made me feel as though she was the one that mattered and the most important. For example, one morning I […] went to the lobby to get a cup of coffee at 9:15 in the morning and there was none out. I asked if they would be making any more and she just looked at me and said I can make more if you want some. But it was the way she said it that made me feel like I was being a pain for asking. I just replied, "don't bother" and left the lobby. It was only 9:30 in the morning and the previous day we had stayed they had the coffee out all day. The manager should understand that it's because of the guests that she has a job at all. I don't think I would stay there again because I believe the image and attitude of the manager is a reflection of the business and I felt uncomfortable because of her. Read moreGenuine Hotels.com guest review
"Excellent situation for me."
Pleasant and cheerful. Home away from home.Genuine Hotels.com guest review
"Better in Pictures"
We arrived and were made to wait to check in because PC at counter was being used for reports instead of the one in the Managers office. We booked a double bed room and were given a single bed. No blower. No shampoo. Needed to catch an early flight out of KC. First time there. Needed to hit bed right away so no time to argue. First impression always […] lasting impression. Too high price for what was advertised. Not coming back. Read moreGenuine Expedia guest review
"Good location, not really for business travel"
Most people who stay here per the front desk, stay for an extended period. Therefore no Kleenex, no shampoo, no toothpaste in room. Phone did not work. No restaurant on site. If you only want bare bones, low price then this should be a good fit.Genuine Expedia guest review
"bed & Bedding"
Overall, the room was nice. Plenty of bathroom towels, etc. Bed was uncomfortable and bedding was insufficient, blanket and comforter(if you want to call it that...) were too small for the bed and one of the pillow cases had a slight yellow tint. Other that that, for the price, it's a good deal.Genuine Hotels.com guest review
The stay was great!Genuine Hotels.com guest review
The room was clean. Kitchen could have had more soap to clean the dishes instead of that little packet they provide. Other than that tho. It's very clean, Spacious, and affordable. I would stay again.Genuine Expedia guest review
"Easy access to the airport and freeway"
Never stayed at an Extended Stay America. I liked the amenities that came with the room, but it seemed a little sterile, there was also no fitness center, which was a drag.Genuine Hotels.com guest review
Staff is great! Very customer focused and hospitable. Location is great with lots of nearby shopping and sites. Airport shuttle is also available to guest; a plus.Genuine Hotels.com guest review
"Trip to Overland park"
simple and convenient...no 24 hours airport shuttleGenuine Hotels.com guest review
Booked non smoking room online when I got there they didn't have that room available so had to stay in a smoking room.Genuine Hotels.com guest review
"A Family Oriented Hotel"
Quiet environment, good services and clean environment at affordable rate.Genuine Expedia guest review
Horrible experience the minute we walked into the hotel. The Non-Smoking room was full of cigarette smoke!Genuine Expedia guest review
"Great Hotel for a night or long term stay"
I grabbed this room up due to its very afforable price. Its located in a nice area and the hotel was clean, efficient and overall nice for the price.Genuine Expedia guest review
Booked 2 nights, 1st night the motel was full and we were in a room on 3 rd floor, and the smell of stale smoke was really strong. We decided to tough it out, but the stale smoke smell was pervasive and annoying. Next night we were able to change rooms to 1st floor, and everything was very nice, and clean.Genuine Hotels.com guest review
"Good hotel close to the Air port"
The room was clean, no smoke smell. Well maintained and has kitchen and a refrigerator. It is good value for the money.Genuine Expedia guest review
"Fine, except for..."
Sheets had not been washed. I got to the motel sort of late and it sounds like it was a busy day with lots of check-outs and chck-ins. The clerk was very busy. I went up to my room and watched TV for a while as well as check emails from my computer (which service was very slow). When I got ready for bed, which was made up nice and neat, and pulled the […] sheets back, the pillow cases were wrinkled as well as the sheets, with hairs on some of the pillow cases. When I pulled the sheets back farther, there were crumbs still in the bed. It looked like the bed was made, but the sheets and pillow cases had not been washed and changed. Now, being late and settled, I did not want to change rooms or wait for housekeeping to change sheets, so I went down to my car and got my own pillow out of my car, then slept on top of the sheets, using just the blanket for cover. The rest of the motel looked fine, and clean. There was limited parking as they were doing some outside remodleing and had part of parking lot roped off. The price was very reasonable. I don;t know if they were expecting a traveler who had that room the night before to return or if they just didn't change the sheets. I hope it's not the latter. Other than the sheets, the room was fine. Next time I will have to change rooms or get someone to change the sheets. Other than the houskeeper staff was appropriate. Read moreGenuine Expedia guest review
"Not a lot in the kitchen"
Not bad especially for ~$55. A little skimpy on the plates and cutlery so if you are planning to use the kitchen you may need to bring or buy a few things. Otherwise, a good deal.Genuine Expedia guest review
Was a good stay. When we arrived they booking agency only put us for one bed, we had requested 2. The front desk was very helpful in getting us a room with 2 beds since the hotel was almost booked it was nice to have help in getting the right room that night.Genuine Hotels.com guest review
"Rating based on Value"
It was not fancy and it was a little noisy but the front desk lady was nice, the AC worked, the internet was adequate speed, water hot, bed & bath clean - good value for the price.Genuine Hotels.com guest review
The room was very comfortable and the staff was extremely friendly. However, there was major construction happening on the roof and at an early hour which awakened us pretty early.Genuine Hotels.com guest review
"Convenient and A Good Value"
The hotel is convenient. Wanted to stay one night to split up a drive to our destination. Room was clean and comfortable. The exterior is being renovated so nearly half the parking spaces were blocked off which was challenging. "Breakfast Included" was disappointing - grab n' go. I guess it's better than nothing but muffins, granola bars and fruit and […] coffee [that's it!] isn't breakfast in my book. Read moreGenuine Expedia guest review
"Good Price and Airport Convenience"
This was a very reasonably priced hotel that was very convenient to get to MCI. I wasn't very pleased with the lack of professionalism from the young man working there when I arrived. But the older man in the morning was very pleasant. I did like the room. It was clean and neat. The only thing I didn't like was their so-called breakfast. Just some fruit, […] packaged bars, packaged muffins and coffee. I need a little more than that on a business trip. I would stay there again but bring some food along for the morning. Read moreGenuine Expedia guest review
"Good for the money."
Perfectly ok. Nothing special, but a decent clean room and great for the price. Breakfast was just so-so.Genuine Expedia guest review
"You get what you pay for."
The room was clean and the bed was comfortable, so I was satisfied. Front desk staff was friendly and helpful. Close to MCI, but it would have been difficult to find without a GPS at night. I missed not having an ice machine and the breakfast was very spartan, but there was plenty of hot water and free wireless Internet. I only needed a place to sleep […] for a few days while spending my days elsewhere. Didn't use the kitchenette, but it was nice to have the refrigerator for cold water. Good value for the price! Read moreGenuine Hotels.com guest review
"No probs here"
Everyone was friendly.. Everything was clean, my only gripe is that it didn't have a fitness center.Genuine Hotels.com guest review
I was extremely pleased. I had to stay while stranded during a snow storm. The staff was friendly, accommodating, and the room was very comfortable and clean. They also did a good job of getting the snow cleared as soon as possible, and helping me get back to my car when the roads cleared a bit. Awesome experience to turn around a bad day.Genuine Hotels.com guest review
"Friendly & Helpful Staff...!!!"
Thanks to friendly & helpful staff I was able to catch my flight just on time, although my ticket had a different departure time from the one the airline had! Thank you mr. Jim! The room was nice and clean, but because was a smoking room, had the smell of cigarets, which I didn't find it very pleasure. They could refresh the room more often to avoid […] that. Otherwise, I had free wireless internet and cable tv, comfortable enough bed, small table, fridge, microwave and kitchen area, and it came as a surprise for the money I pay for the room. The breakfast was finished by the time I went to eat (9:50am) but I have been offered to get some if I could wait for a few minutes. Unfortunately, I didn't have the time, so I drank only some coffee. The staff was polite, friendly and very helpful. The hotel overall was nice and quite. I defenatly will stay there again and I let my friends know too. Thank you! Read moreGenuine Expedia guest review
Actually I was very pleased, especially after some of the comments I read on line. The front desk was very friendly, the room was clean so I was relieved to say the least.Genuine Hotels.com guest review
"Very Nice rooms"
enjoyed My stay very well, very nice rooms and serviceGenuine Expedia guest review
"Hotel staff needs to be a friendlier."
This hotel was okay, but the front desk nightly staff was not that friendly. She did call me and asked if everything was good. I would expect her to be a little more friendlier.Genuine Expedia guest review
I'd only recommend this hotel if you're looking to save money and want to be close to the airport. I only needed to stay one night but here's what I expirenced. External aesthetics were appealing, inside was a different story. There was an un-appealing odor in the lobby and all around. The carpeting was worn and stained all around even into my room. […] The room and all furniture looked old and dusty. The sheets had pen marks and rips. The bed was hard as a board. The toilet didn't flush properly. It can get noisy at night - had someone playing an electric guitar at midnight, and took staff an hour to get it turned off. Lastly the front lobby is not staffed 24 hours forcing you to ring a bell to get someone to come open it after hours. There should be key access like other hotels. Would I stay here again, not likely unless I was desperate. Read moreGenuine Expedia guest review
"SKIP THIS PLACE OR THIS DEAL"
ROOM STUNK, VENDING MACHINE ITEMS WAY TOO EXPENSIVE, NO PLACE CLOSE BY TO EAT, HALLWAYS ALSO STUNK - MUSTY SMELL. NOT WORTH IT BEING INCLUDED IN THE PRICE OF THE AIRFARE, WOULD NOT DO AGAIN.Genuine Expedia guest review
"Made a big mistake with this one"
Could not get a shuttle after i was told i could, had to take a $40.00 dollar cab for an 8 min ride! Had to walk forever to get something to eat! The room was smal, stinky, just one cup of coffee( that tasted like plastic) didnt get my wakeup call, the refriderator wasnt even plugged in.No toiletries in the room but they did have a vending machine for […] that stuff.......what a waste of money!!!!!!!! Will NEVER stay with this chain again Read moreGenuine Hotels.com guest review
The bed wasn't terribly comfortable, but everything else was great. The kitchenette was nice. It was great having a refrigerator. The bathroom was clean. The price was very reasonable.Genuine Expedia guest review
very pleasant stayGenuine Hotels.com guest review
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