"Bad hotel and staff"
Check in staff was rude. Room smelled bad, not enough parking.Genuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Thank you for your recent review of your stay. I am sorry to hear that the smell of your room was unsatisfactory. I will be meeting with our housekeeping staff to ensure your experience is not repeated. As well, I apologize that our staff did not attend to your needs in a professional manner. Customer service is a top priority of ours, so I am sorry to hear that we did not meet that goal. Your feedback will be helpful as we continue to improve our hotel. Thank you again for providing us with your comments. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
It was nice. The hotel needs to be renovated. But I have a great time in El Paso.Genuine Expedia guest review
"Nice hotel, needs night shift and shuttle improved"
Promised Shuttle service to and from airport. Actually they have only extremely limited shuttle service Mondays though Fridays and no shuttle service on weekends. When requesting wake up call because of early flight.I was told I had an alarm clock furnished each room, and that I needed to set the clock,because they did not wake up calls. l was also […] reminded that I HAD BOOKED MY RESERVATION through a booking agency Expedia and was given a discount price. WELL the alarm clock did not go off .and next thing I received a call that my cab was waiting.,and one error ended up costing almost the total room cost for a three day stay .These extra cost were due to extra cab fare ,air line charges for having to make changes to my air line ticket. THIS HAS NOTHING TO DO WITH THE EXTRA GOOD PROFESSIONAL SERVICE OF EXPEDIA . Read moreGenuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Rob - Thank you for your recent review of your stay. I am glad to read your remarks about our affordable rates; however, I am very sorry that our shuttle service hours were unable to accommodate your schedule. In response, I will be working with our team to find ways we can improve in this area. As well, I apologize that your alarm clock did not go off at the time wanted. Unfortunately, we do not offer wake-up calls, but hope to in the future to avoid situations like this one from happening again. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel was clean staff very friendly.Genuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff provided you with such friendly service and that you found our hotel to be so clean. We truly enjoyed having you stay with us and we hope to see you again soon.
"Everything was perfect. It was clean and nice."
Our stay couldnt are went Better. Staff was nice and friendly. The room was clean and comfortable. Would recommend to anyone.Genuine Expedia guest review
"GOOD FOR PRICE"
Can't beat price... Was very accommodating considering price... NGenuine Hotels.com guest review
Response by Extended Stay America - El Paso - Airport Chris – Thank you for taking the time to write a review of your stay. I am glad that we were able to provide you with a comfortable stay at an affordable rate. We look forward to seeing you in the future, should your travels bring you back to our area.
Clean Reasonable with some utensils to do cooking . Good value.Genuine Hotels.com guest review
"Close to Airport"
Great location with very nice and helpful staff.Genuine Expedia guest review
"Real Good for the price"
Great place good location. Once you know how an Extended Stay works its greatGenuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Thank you for taking the time to write a review of your stay. Please accept our apologies that our breakfast bar was not as big as you expected. Still, we are glad to know that we were able to be convenient for you with our location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Nice hotel close to airport"
Location and staff are really good. The big problem I had in my room was that sheets smelled of cigarrete smoke and sweat, there is a laundry problem at this hotel. The towels had a lot of old stains.Genuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Ana - Thank you for your recent review of your stay. Your comments in regards to our hotel's location and our staff are much appreciated; yet, I was disheartened to read that your linens were not as fresh as you expected. In response, I met with the staff, and we will make sure all of our linens are cleaned better to ensure that this issue is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"nOT WORTH THE MONEY SPEND"
Musky smell of room, low quality service.Genuine Hotels.com guest review
Response by Extended Stay America - El Paso - Airport I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the quality of our rooms were not what you expected. In response to your feedback, I am insuring all rooms are inspected before a guest enters the rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Close to base"
I chose this hotel because it was close to the airport and not too far from base. Considering I went to holiday formal on base, it was an ideal location. The staff was friendly. And the check-in and check-out process was swift and efficient. The only downside was that in order to have housekeeping you would have to stay at least 8 nights. But it was […] really good overall. I do plan on staying here again when I travel to El Paso in the future. Read moreGenuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Samantha - Thank you so much for posting a review of our property. I am so glad that you liked your room, the service our staff provided and our hotel's location. We hope you had a great time at the base's holiday formal! Thank you again for your review. We look forwarding to having you stay with us in the future!
Very basic, convenient to the Airport, very clean and well maintained. Hard to beat the value.Genuine Hotels.com guest review
"Nice hotel, great price and close to the airport."
I stayed one night. I needed to be by the airport. Very clean, great price and shuttle service to the airport. I would stay here again.Genuine Expedia guest review
It was a very pleasant stay. The room, linens, bathroom and kitchenware were very clean. They provide grab and go breakfast packages and coffee in the morning but I missed that.Other than that, there is no other amenity other than a laundry room. It was perfect for me for the price I paid. I just needed a clean, comfortable and quiet place to lay my […] head and this hotel did it for me. Read moreGenuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Thank you so much for posting a review of our property. I truly appreciate your comments regarding the amenities and the price for the rooms we offer. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
For the price, this is a very good hotel. I paid $50 a night before taxes and fees, and the service was better than other hotels in the area priced similarly. I did order a non-smoking room that reeked of cigarettes, but everything else met my expectations. The hotel was quiet, the breakfast was as-advertised, and the room was clean. Check-out at 4:30am […] for an early flight was a little difficult because it took the receptionist a couple tries to answer the phone from outside, but overall we were very satisfied. Read moreGenuine Hotels.com guest review
Nice place to stay. Has kitchenette where you can cook your own food.Genuine Hotels.com guest review
"This is a non smoking room???? NOT!!"
My non smoking room smelled like an ashtray that had been sprayed with something to hide the fact that it had in fact been smoked it to a large degree. I am pretty sensitive to cigarette smoke, granted but this was a really bad way to end a day of flying. They cancelled my reservation after some going back and forth and I booked the Ramada for the same […] money and girt a much better room and facilities. Read moreGenuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Ari - Thank you for your recent review of your stay. I am sorry that your room had a smoke odor, which did not meet your expectations. In response, I am working with our staff to ensure our reservation policies are being followed and reviewing our cleaning procedures with the housekeeping staff so that these issues do not happen again in the future. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
"Very budget hotel"
Cons: This hotel is in dire need of refurbishing, everything in the room was shabby and out of date. The carpet was detaching from the edge. The sheets were very thin and too small for the bed, and I had to get up several times during the night to replace the sheets so that we wouldn't be forced to lie on the bare mattress. There was also a strong smell […] of urine in our room, most likely from someone who stayed in the room with a pet, but there were no more available rooms to move to. Positives: Nice front desk staff, allowed us to check-in early at 6AM. The air conditioning in the room was excellent, as the weather in El Paso was very hot and humid at this time of year. Read moreGenuine Expedia guest review
Response by Extended Stay America - El Paso - Airport I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our A/C units and our front desk staff; however, we apologize that your room had an odor and was unclean. In response to your feedback, I will be working with our housekeeping and maintenance staff to improve our cleaning procedures as well as eliminate the odor as soon as possible. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"Close to airport"
A little noise especially from low flying planes. Very helpful desk staff.Genuine Hotels.com guest review
"Affordable, Clean, Convenient Hotel"
I love the comfort provided by this hotel. The bed was comfortable, the hotel was quiet. E Internet was fast, and the staff was very friendly. They have a fully functional kitchenette with plates, silverware, etc-- in short, everything you need. I would definitely recommend it. (The only bad thing is that the non smoking had a smell of cigarettes, but […] that's hard to help) Read moreGenuine Hotels.com guest review
"very cclean and comfortable room"
a very nice and comfortable hotel when you are traveling through TexasGenuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Hugo - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our comfortable, clean rooms as well as our location. We appreciate you letting us know that our grab-and-go breakfast was not what you expected. We will keep your feedback in mind as we continue to improve this offering. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Worked for us."
The room was nice. It was nice to have a kitchen to cook in. The staff was very nice and helpful. Would definately stay there again.Genuine Hotels.com guest review
"El Paso Extended stay"
I was disappointed to find out they had no ice machines. When I arrived there my room was not ready. I had to wait 45 mns.Genuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Maribel - I appreciate you taking the time to write a review of your experience with us. Your comments in regards to Marco are much appreciated; yet, I was disheartened to read that you were expecting an ice machine. While we do not offer this, we do have ice trays in every freezer so guests can make ice throughout their stay. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"2013 El Paso 25K Tournament"
It was an alright hotel. It served it purpose for one night stay. The shuttle driver to the airport was a very personable gentleman and promptly took me to the airport. The hotel is located very conveniently near the El Paso Airport.Genuine Expedia guest review
Response by Extended Stay America - El Paso - Airport Thank you for taking the time to write a review of your stay. I'm glad that our shuttle was able to get you to the airport on time and that our driver was so personable. As well, I am happy to hear that you enjoyed our location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Don't trust the room photos, those are fake."
The photos in the website are a complete fake. The hotel is old and not in good condition.Genuine Expedia guest review
Response by Extended Stay America - El Paso - Airport We have read your feedback and I am sorry to hear that our property did not meet your expectations. Please know, our company would never try to mislead a guest in any way. Still, I understand your frustration and have forwarded to your comments to the appropriate department. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"easy access to everything."
Rooms are a little dated but clean, end unite, quiet. Some airplane noise but not a problem. Staff very friendly, helpful, eager to please. Will stay there again. No housekeeping under 7 days but take towels to office & replaced. $5 for maid service when requested.Genuine Hotels.com guest review
"most uncomfortable bed ever"
I could not sleep the bed was so hard and uncomfortable. Toilet looked like it hadn't been completley cleaned in weeks- don't look too closely! pretty bare basics, quiet, close to airport. Not worth it to not sleep though so will not stay again.Genuine Hotels.com guest review
I'm here in El Paso for business. Consequently, I need to get a good night's sleep. I have been able to do that at this Airport Extended Stay Motel. The location is convenient for me and it is moderately priced. I recommend this motel to workers who need to get to work the next morning.Genuine Hotels.com guest review
A staff after 11pm did not know about whether we could take breakfast or not. They need to be trained. Room was average, location is near from the airport. near shopping mall.Genuine Expedia guest review
"I had a perfect Extended Stay!!"
Great location, within 4 miles of everything I needed. Very clean room, firm mattress but slept very well. Clean bathroom, clean kitchen, courteous and attentitive staff, good neighborhood near shops, gas stations, many restaurants, airport, mall, quiet, very quiet and fresh smell! I did not use any amenities. I will book my next stay with Extended […] Stay El Paso - Airport. It was perfect! Thank you! Read moreGenuine Hotels.com guest review
"Easy Freeway access"
The front desk was very accomodating when I requested a ground-floor room. They suggested a near-by restaurant for lunch, which turned out to be quite nice. They assisted me with Wi-Fi set-up. All in all, customer service was excellent.Genuine Hotels.com guest review
The location was near airport and lots of places to eat and shop. The hotel itself could use new floor carpet and curtains and definitely new beds, I could't get any sleep on the hard mattress.Genuine Hotels.com guest review
It was worth the price I paid for it.Genuine Hotels.com guest review
"Satisfied with room."
Everything was great overall, bed was a little hard and room smelled like smoke although it was a non-smoking but turned on air conditioner and smell went away other then that everything was great. Will stay there again.Genuine Hotels.com guest review
An Affordable and comfortable hotel in El Paso. Very pleased with the registration through Expedia.Genuine Expedia guest review
"First Stay Experience"
This is the first hotel that I have stayed in that doesn't clean the room on a daily basis; nor does it change the towels or pickup the trash; If staying less than 7 days, But, I would stay at this hotel again because of the price. One of cheapeast in this city.Genuine Expedia guest review
The bed was horrible. Very hard and uncomfortable.Genuine Hotels.com guest review
"My stay at the Extended Stay America - El Paso, TX"
The room was good and the staff was helpful. The location was very convenient as it was only a couple of blocks from the airport. The wireless internet worked well. The room phone didn't work but I had my cellphone so it wasn't a big problem.Genuine Hotels.com guest review
everithing good i likeGenuine Hotels.com guest review
good, just smells like smokeGenuine Hotels.com guest review
"This place is OK!"
The room smelled funny and the ac didn't work too well. It kept turning off even though it wasn't on auto. But my overall experience wasn't really bad, it was just ok.Genuine Expedia guest review
"Close to Business Location: U.S. Immigration Court"
I like this particular motel. It is convenient to where I need to be for my business trips into El Paso Texas and Chaparral New Mexico (U.S. Citizenship and Immigration Services, U.S. Immigration Court, U.S. ICE Detention Centers at El Paso and at Chaparral New Mexico (actually, Oro Grande), and the Airport. It is moderately-priced: that is important […] to me. So far, knock on wood, there have not been any nearby guests partying late into the night. The only thing missing was a hair dryer. Read moreGenuine Hotels.com guest review
"NOT a good stay for family w/young children"
When we arrived there were women dressed inappropriately and walking from car to car, soliciting something that appeared as inappropriate. The front desk staff was friendly. The environment appeared unsafe and dirty (not an indoor facility-presented more dorm-like). When we walked to our room (just above a group of 5 or more guys outside drinking, smoking […] and laughing loudly), we noticed that the room smelled of smoke despite the fact that it was a non-smoking room. We didn't stay due to feeling unsafe but the front desk staff was helpful in providing a return until they realized we had to obtain it from hotels.com. Read moreGenuine Hotels.com guest review
"Good deal for the price"
Neighborhood is a bit sketchy but the hotel was clean, the rate very reasonable and the staff (Ashley) very polite. Only stayed the one night so can't speak for the place as an extended stay but having a ktichen was nice and having an armchair in the room was very comfortable after a long drive.Genuine Hotels.com guest review
The door had a 2" gap at the bottom of the door with a large dent in it, it rained and rain came in the door, The air ran all the time to keep it to my desired temperature, The room was supposed to be a NON-SMOKING Room, and I could smell smoke in there, I was not at all pleased with this place.Genuine Hotels.com guest review
Was a Great stay for the price.Genuine Hotels.com guest review
"cheap but nice"
It was really nice for the price that you pay. I would def stay there again.Genuine Hotels.com guest review
Overall, everything was great. The bed was much too hard for my liking, but if you like them firm, this is the place for you!Genuine Hotels.com guest review
"Great price, great location!"
Yes, If you are in and out of El Paso, Texas or here for a few days this is the place to stay at.Genuine Expedia guest review
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