All hotels in Dallas, Texas, United States of America
1 room, 2 adults
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15201 Dallas Pkwy, Dallas, TX, 75001, United States of America, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 147 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    4.2
3.0 / 5Good
"It was better when it was the Omni"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Don't return late night if you want valet. I made it back to the hotel around 1am and the valet sign was out but after waiting 10 minutes I parked it myself. The gift shop doesn't take credit cards. I got the impression they just preferred you charge it to your room. The gift shop does take cash but the 2 times I went in they DIDN'T HAVE CHANGE. I had a total that came to just over $10 and i had tens and twenties. $10 wasn't enough and I wasn't about to give them a twenty which I got the impression is what they expected me to do.
Genuine Hotels.com guest review
2 night business trip Mar 28, 2014
Leslie
US
5.0 / 5Outstanding
"Great Customer Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everyone at the hotel, from the cleaning lady, the valet service, front desk, and servers, were exceptional. I had to call a couple of times, to ask questions, and they were very nice. I highly recommend the breakfast buffet, it is slightly high, but tastes impeccable, servers were always there if we needed anything.
Genuine Hotels.com guest review
1 night trip Mar 11, 2014
A Traveler
US
4.0 / 5Excellent
"The HVAC did not work!?"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I spent many nights in 4-star hotels in a year. This is my first experience to have room never warm up. Eventually I call the front desk and get staff to fix it. I was a surprised experience. Obviously, the hotel is lack of system to monitor the room comfort.
Genuine Expedia guest review
Other trip Mar 8, 2014
dennis
US
4.0 / 5Excellent
"Nice hotel. Not all that it advertises."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
We were in Dallas for a move and really were looking forward to relaxing our muscle at the end of the day in a nice hot tub. Therefore, one of things I checked for was a hot tub, which InterContinental list that they have. When we arrived we were told the hot tub is closed during the winter. We would not have chosen this hotel had we known this ahead of time.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
3.0 / 5Good
"Poorly designed luxury hotel -"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good internet. Breakfast and lunch satisfying Lighting in lobbies and working areas either too bright or insufficient. for working environment. Elevator waits excessive. Huge open areas and long long halls wasted much time. Expected more for the price paid. It should be a good hotel but strangely uncomfortable.
Genuine Hotels.com guest review
2 night trip Jan 20, 2014
Omar
US
3.0 / 5Good
"Business Trip"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Lobby under construction w temporary & inconvenient entrance. Bed was very uncomfortable and tub was slippery as a shower. In all a less than positive experience.
Genuine Expedia guest review
Other trip Jan 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel, amazing stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I chose this hotel out of the blue. We will definitely come back again for another getaway. It was our one first wedding anniversary and I was not expecting complementary champagne, strawberries, and a hand written note. The staff was spectacular, the bed was very comfortable, and the breakfast set up was second to none. Did not have time to make a spa appointment but is definitely on the list next time. Overall, it was an amazing weekend in a fabulous hotel. Will tell family and friends.
Genuine Hotels.com guest review
1 night romance trip Dec 29, 2013
Erin
US
3.0 / 5Good
"Overall it was average"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Booked and prepaid for a king room. Arrived at hotel at 6:30pm and was told no king rooms available if I was willing to wait an hour I could get one. I can understand getting there at 3pm and being told this but 6:30 is unacceptable. The Intercontinental used to be a very nice hotel. It's dropped in service to just average.
Genuine Hotels.com guest review
1 night trip Dec 14, 2013
Clint Harris
US
4.0 / 5Excellent
"Business conference"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was supurb, quiet and comfortable. The hotel is also lovely. It was frigid in Dallas with the ice storm. It was also frigid in the hotel conference areas. The cost of the buffet meals was a little pricy. Overall, it was a nice hotel for a conference. Fast elevators!
Genuine Hotels.com guest review
2 night business trip Dec 7, 2013
Ann
US
5.0 / 5Outstanding
"Intercontinental Dallas a good choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a very nice experience and stay at the Intercontinental Dallas. Picked a very icy weekend but you wouldn't know it unless you ventured outside. Staff, restaurant, everything was top notch.
Genuine Hotels.com guest review
2 night business trip Dec 6, 2013
A Traveler
US
5.0 / 5Outstanding
"Conference at this hotel, very convenient."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The food was excellent and the server was great. Portabella fries are scrumptious!
Genuine Expedia guest review
Other trip Nov 11, 2013
Karen
US
5.0 / 5Outstanding
"perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
the hotel was 1/2 way between my 2 sisters and perfect for shopping and restaurants. Breakfast buffet was on the high side, but the choices made the difference. Nothing was held over to the point of dried out! The staff in the hotel, bar, restaurant were just great! We will be back.
Genuine Expedia guest review
Other trip Nov 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Just a short visit, but a great memory"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was at the hotel overnight to attend a banquet. The hotel is gorgeous, the staff is very friendly and professional, and the rooms are very well appointed. As a light sleeper, the rooms are also very quiet which is huge for me. Another bonus, close to airport.
Genuine Expedia guest review
Other trip Nov 11, 2013
Tracey
US
5.0 / 5Outstanding
"The suite is a MUST"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Upgraded to the suite with a massive balcony. Definitely worth it.
Genuine Hotels.com guest review
2 night trip Nov 1, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Sunday breakfast buffet!
Genuine Hotels.com guest review
1 night trip Oct 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel - very convenient.
Genuine Hotels.com guest review
1 night trip Oct 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Great deal - great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Decent gym - king executive suite 2 stories and 1 1/2 baths no need to share counter space! Great deal for a good hotel!
Genuine Expedia guest review
Other trip Oct 12, 2013
A Traveler
US
3.0 / 5Good
"dont eat at the restaurant"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
overall a decent hotel but the restaurant was horrible. the food was unedible and that of course was after a 45 minute wait with children at the table.
Genuine Hotels.com guest review
1 night trip Oct 5, 2013
tim f
US
3.0 / 5Good
"OK hotel close to the Dallas galleria"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Overall my stay at this hotel was okay/good -- however the parking situation was horrible and there wear stains all over the floor of my room. Nevertheless the stay was excellent in assisting and caring about my needs during my weekend visit.
Genuine Expedia guest review
Other trip Sep 2, 2013
Jessie
US
5.0 / 5Outstanding
"nice but horrible beds"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
very nice hotel but the beds were very uncomfortable motel 6 quality
Genuine Hotels.com guest review
3 night business trip Aug 1, 2013
A Traveler
US
3.0 / 5Good
"Affordable hotel close to everything"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Stay was fine. Close to great restraunts and shopping. A bit dated but comfortable
Genuine Hotels.com guest review
1 night trip Jul 30, 2013
Mindy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service in the hotel was nothing less than outstanding. From the valet to the registration desk. Top notch!
Genuine Hotels.com guest review
1 night business trip Jul 30, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Everything about the hotel was good, except for the quality of the room service food. Could get tastier and more affordable food at a wide variety of restaurants rather than hotel room service.
Genuine Hotels.com guest review
1 night trip Jul 16, 2013
Garrett H
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
extraordinarily over-priced breakfast buffet and nothing special on offer. Menu was not available. this marred otherwise acceptable stay at this well maintained and well located hotel. room itself was large, comfortable and in excellent condition.
Genuine Hotels.com guest review
1 night trip Jul 16, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great experience. Service was great, hotel staff was very courteous and breakfast service was particularly great.
Genuine Hotels.com guest review
1 night trip Jun 24, 2013
AKS
US
2.0 / 5Fair
"Great hotel"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Who pays for Internet these days it felt like you have to pay to breath in there. You pay for parking, Internet, breakfast and dinner.
Genuine Hotels.com guest review
1 night business trip Jun 8, 2013
Mark
US
4.0 / 5Excellent
"Hold on Card"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was told the where holding my card in case of any charges. I was not told they would be mputting a 100.00 hold on my card.
Genuine Hotels.com guest review
2 night trip May 24, 2013
BMJ
US
4.0 / 5Excellent
"Nice but be aware of hidden charges"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Only complaint about my stay was that they charge $9.99 for EACH DEVICE you connect to the Internet. I specifically asked about Internet charges at check in and this was not disclosed to me.
Genuine Hotels.com guest review
1 night trip May 5, 2013
A Traveler
US
5.0 / 5Outstanding
"No free internet and we're in 2013"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
That's really my only complaint. Everything else was great.
Genuine Hotels.com guest review
3 night business trip Apr 11, 2013
A Traveler
US
4.0 / 5Excellent
"Intercontental Dallas works for ya."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall nice experience. I would use them again in the future.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
US
1.0 / 5Poor
"Black mold and old"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
You'd think it would be superior, but it is a bit run down and not well maintained.
Genuine Hotels.com guest review
Business trip Apr 5, 2013
Ben
US
4.0 / 5Excellent
"Comfy but noisy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was great about the room except the noise. There were people moving between rooms late into the night and you could hear them talking like they were in our room. Otherwise the location and room were great especially for the rate.
Genuine Hotels.com guest review
2 night trip with friends Jan 4, 2013
A Traveler
US
1.0 / 5Poor
"Issues with AC / Heat"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Even after the facilities guy came up the room was still hot all night - nice folks tried to make it right but the damage was done - you get a hotel room to sleep, i didn't get any sleep...
Genuine Hotels.com guest review
1 night trip Dec 29, 2012
A Traveler
US
4.0 / 5Excellent
"no title"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
a good stay. breakfast the following morning in the restaurant was very good. room was on the club lounge floor and there was a very nice happy hour from 5:30 - 7:30pm.
Genuine Hotels.com guest review
1 night romance trip Dec 15, 2012
c
US
5.0 / 5Outstanding
"Cowboys game"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, would stay again, recommend to family and friends
Genuine Expedia guest review
Other trip Dec 17, 2012
Raul
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
No free Internet of any kind, the A/C had two settings on or off and no heat . The remote for the TV didn't work and the lamp on the desk had a short. The sugar for the complimentary coffee in the room was liquified when opened. This is not a preferred hotel for the money and would not consider staying there again unless it was my only option.
Genuine Hotels.com guest review
1 night business trip Dec 8, 2012
Stephen D
US
4.0 / 5Excellent
"Another good experience at the Intercontinental Ho"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I had another good experience at the Intercontinental Hotel.....very friendly staff, good location & restaurant and I will definetely stay there again!
Genuine Expedia guest review
Other trip Dec 6, 2012
Flave
US
4.0 / 5Excellent
"Pleased with this Unpublished Rates Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
After using the unpublished rates feature to get a hotel in Dallas close to the Galleria, I was pleased to find that we were staying at the Intercontinental Hotel of Dallas. The location was great, being right next to the Dallas Tollway which allows easy access to the Galleria, Northpark Center Mall, Ikea, and outlet malls (as you may have deducted, my purpose for going to Dallas was to do some Christmas shopping). Great selection of Restaurants right down the road, and it was nice having a small Starbucks in the lobby. The room was great, and they actually gave plenty of towels, as I notice many hotels are quite stingy. The bed was very comfortable, and the staff were super friendly. The only negative was, I would have like a better showerhead in the bathroom to increase the quality of the showering experience, but overall I was quite pleased, and using the unpublished rates, I saved a bundle on the hotel (not sure if that is Expedia's line, but if so I just borrowed it!).
Genuine Expedia guest review
Other trip Nov 27, 2012
Josh
US
5.0 / 5Outstanding
"Very beautiful hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was too hot, but after telling the staff we were moved right away. Getting bags up and down hard with no carts available.
Genuine Expedia guest review
Other trip Nov 19, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great front desk sevice. What a comfortable bed!
Genuine Hotels.com guest review
1 night business trip Oct 24, 2012
A Traveler
US
5.0 / 5Outstanding
"WIll refer all of out of town guest to this hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great! I will be refering all of my out of town guest to this all hotel. It is a great location, close to alot of resturants. Rooms we clean, bed slept great, and staff is very friendly and helpful.
Genuine Hotels.com guest review
1 night trip Oct 13, 2012
A Traveler
US
4.0 / 5Excellent
"Nice hotel in a convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We are familiar with Addison but weren't sure about this hotel. It turned out tone great. Clean, nice, we couldn't have asked fir more. Great for the price too!
Genuine Expedia guest review
Other trip Oct 15, 2012
Klynn
US
1.0 / 5Poor
"Not worth it"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Ok this hotel is pretty bad for Addison. My husband and I were born and raised in Dallas and this is not up to standards. The staff is rude and very unhelpful.In the giftshop I waited 10 minutes to even get someone to come in and check me out. I could have just walked out with the store and no one would have known. We had people moving large objects in the room above us all night and the staff could only say were are sorry. The room was dirty and not worth the money.
Genuine Expedia guest review
Other trip Oct 15, 2012
krista
US
4.0 / 5Excellent
"$10 / day internet access"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My only complaint is that they charge $10 / day for wi-fi. Which is ridiculous. Any place with that much marble should have free internet!
Genuine Expedia guest review
Other trip Sep 21, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great room, superb price! Good location equals overall great value.
Genuine Expedia guest review
Other trip Sep 16, 2012
A Traveler
US
4.0 / 5Excellent
"Very neat and comfortable rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was a short stay, but was very nice and comfortable. The beds are very comfortable and relaxing!! Will definitely stay here again when in the area!
Genuine Hotels.com guest review
1 night romance trip Sep 8, 2012
A Traveler
US
4.0 / 5Excellent
"Great value for the price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The rooms are large and very comfortable. The hotel is very conveniently located near a lot of restaurants and tourist spots.
Genuine Expedia guest review
Other trip Sep 10, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very helpful and knowledgable staff!!
Genuine Hotels.com guest review
3 night trip Aug 30, 2012
A Traveler
US
3.0 / 5Good
"Good, not great. Stinky room. Bad AC"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel itself is really nice. The staff was very professional, but the rooms smelled a little like cat. Also, the AC would not go below 72 degrees. I was pretty much sleeping on top of the covers all weekend long. I was just a little dissapointed because it is in a very nice part of town. Just didnt hold up.
Genuine Expedia guest review
Other trip Sep 8, 2012
A Traveler
US
1.0 / 5Poor
"This is the hotel u'll get if u go to unpub rates"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Very disappointed, the service is very bad as well as the room condition, this is a 3 star not a 4 star hotel. Good if you just want a place to spend the night.
Genuine Expedia guest review
Other trip Sep 4, 2012
Sam
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews