All hotels in Patong, Thailand
1 room, 2 adults
You can collect Welcome Rewards® nights here2 Meun-ngern Road, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 194 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Great place to stay! Excellent staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed here for 5 nights. We arrived from the airport in the middle of the night. The staff was so helpful and very welcoming. Any time we needed anything, such as taxi, tours or suggestions for town, they were always very helpful. Would definitely stay here again. During outle trip to Thailand for 3 weeks, the staff here were the most generous and helpful.
Genuine Hotels.com guest review
5 night romance trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"great view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
best location, near everything. best restaurant view & food as well. clean beach, walking from your room.
Genuine Expedia guest review
Other trip Jan 21, 2015
ashkanani
US
4.0 / 5Excellent
"Quite relaxing for families"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was a great experience, the location wasn't bad.
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Relaxing Spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
One of the best paces in this area for Relaxing, Clean and styling Hotel, it has most of what you are looking form Highly Recommended.
Genuine Expedia guest review
Other trip Dec 13, 2014
Mina
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, beautiful grounds, and comfortable
Genuine Expedia guest review
Other trip Dec 8, 2014
S
US
3.0 / 5Good
"Where is the beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Nice hotel, but no real beach....ocean front, but rocks...disappointing.
Genuine Hotels.com guest review
6 night trip Nov 15, 2014
A Traveler
US
5.0 / 5Outstanding
"best service in phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the stuff are excellent. very secure. security personal always present. just a beautiful hotel.
Genuine Expedia guest review
Other trip Nov 20, 2014
viliami
US
5.0 / 5Outstanding
"all you can expect from a 4 star hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
all you can expect from a 4 star hotel. everything was great just a little pricey at $160-180 USD. Still worth it if you're going with a special someone. the breakfasts were great!
Genuine Expedia guest review
Other trip Nov 20, 2014
David
US
4.0 / 5Excellent
"Nice hotel with a lot of facilities but not a wow!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The front staff are nice but a little slow sometimes. The lady organizing the tours was extremely helpful. Went beyond the call of duty to make sure one tour that went wrong (no fault of hers) was put right. Her name is Moji. The breakfast though nice becomes monotonous and boring after a while. A few daily changes may help. The place for voyagers is an excellent place to relax if your room is not ready for check in or hanging around after check out
Genuine Expedia guest review
Other trip Oct 16, 2014
F
US
5.0 / 5Outstanding
"Great Hotel right on the sea front"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Went with a group of five couples. We wanted a secluded place but also close to nightlife. Amari fit in perfectly for us. More importantly we were amazed by the service not just by the General Manager Pierre himself but his whole team. I would recommend this strongly to anyone wanting to have a vacation in Phuket and will visit again.
Genuine Expedia guest review
Other trip Oct 8, 2014
Ram
US
5.0 / 5Outstanding
"Not enough time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The view of Patong bay was awesome. Getting to the room from the lobby was an adventure that was well worth the trek from the top of the hill Overall value was good. Food was great and staff was superb.
Genuine Hotels.com guest review
3 night romance trip Sep 18, 2014
William
US
5.0 / 5Outstanding
"Best Hotel in Patong"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Situated on the edge of Patong, this conveniently located resort provides all the amenities of a 5 star resort for a very reasonable price. My only complaint is that I did not stay there for longer. I stayed here for my honeymoon and they gave us a deluxe upgrade and gave us cake to celebrate. The staff is friendly and nice. The buffet included for breakfast was filling and changed daily. The two shops I used at the resort were the tailor and the dive shop. The tailor shop is excellent, the PADI dive shop is professionally run. I will always stay at the Amari Phuket if given the chance.
Genuine Hotels.com guest review
5 night trip Sep 1, 2014
Ravi Sujakumar
US
5.0 / 5Outstanding
"BEST HOTEL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
EVRY TING OK THE LOCATION STAF HOTEL GOOD FOR TOUR PIC UP NEED FREE SHUTEL TO GO FOR SHOIPS
Genuine Expedia guest review
Other trip Sep 5, 2014
ENG. NEZAR
US
4.0 / 5Excellent
"Overall, an excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel is very nice. Rooms are spacious, in great condition with excellent views. Plenty of services offered here. Both pools are wonderful. Plenty of dining options too. The pier is wonderful for sunsets and includes a bar. The only downside of this hotel is that it is located on Patong Beach, which is very dirty (water is loaded with plastic bags, bottles, etc. The water doesn't even smell like ocean water). But if you use this hotel and go to other beaches in the area, you will be fine.
Genuine Expedia guest review
Other trip Aug 12, 2014
T
US
4.0 / 5Excellent
"A nice hotel with modern elegant architecture."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is nice and elegant. The staff were helpful but they didn't change my room except when my wife threatened them to write a complaint. The view is superb and the food is very good. You have to walk 15 minutes or take a taxi or a tuc tuc to go to the crowded area of Patong beach.
Genuine Expedia guest review
Other trip Aug 5, 2014
Alaa
US
5.0 / 5Outstanding
"Beachside"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Near Phuket beach but quiet on top of the hill.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel close to downtown Patong"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The resort is beautifully maintained and the hotel staff were wonderful. The bed was soft and comfortable, which is a major plus. We were in building 4 with a ocean view. The hotel only has two restaurants. They are pricey but we go downtown Patong and there are a wild variety of restaurants with very good prices. It's a short walk to Patong beach and downtown Patong. The resort is quiet and away from the party scene. But if you want to party, you can go downtown. Great place to stay at.
Genuine Expedia guest review
Other trip May 27, 2014
Lily
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location of the hotel is great, the rooms are small and bathroom is ready small. The overall of the hotel is great. I will stay at this hotel again.
Genuine Hotels.com guest review
3 night romance trip Mar 14, 2014
Rod
US
4.0 / 5Excellent
"ONE OF BEST HOTEL IN PHUKET"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
ALL GOOD JUST ROOM IS SMALL N SMALLEST BATHROOM I SEEN. THEY DO SPRAY FOR MOSQUITO N NOTHING ELSE THEY HAVE SO BIT UNUSAL THEN NORMAL HOTELS MATTS
Genuine Expedia guest review
Other trip Feb 13, 2014
VIKI
US
2.0 / 5Fair
"Disappointing"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Found out after arrival - hotel under construction which we did not know about the time of booking, there was no lobby/hotel staff were sitting w/ chairs & desks outside, Italian restaurant mentioned was not there, you cannot swim at the beach in front due to rocks, many tuk-tuk do not want to take you to hotel since it is on the mountain,once an old tuk-tuk's engine stopped & we were almost falling off the cliff which is very dangerous, tuk-tuk cost as much as it cost from Le meridian at karon beach, breakfast buffet had many items but hardly anything tasted good, every food that we ordered in-room did not taste good as well, person at tour desk often wouldn't call us back as she would promise, & the pool is very small. The positive side - the view from the balcony is great, it is very nice to sit in the balcony /sleep with sounds of waves, walking to the pier is nice as well, bed was comfortable to sleep on but the pillows were not, had to double it to make it comfortable
Genuine Expedia guest review
Other trip Sep 2, 2013
Luna
US
4.0 / 5Excellent
"Just up the hill from Patong, quieter"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel just up the hill from the main strip. Close to everything, but a bit quieter. Seemed to be a slightly older, more reserved clientele. Beautiful views of bay. Small beach but near outlet of local river, so probably not terribly clean. Pool smallish. Breakfast buffet with wide variety of foods.
Genuine Hotels.com guest review
2 night family trip Feb 12, 2013
Heather
US
2.0 / 5Fair
"Average hotel."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Although a pleasant hotel in general, the breakfast buffet is disappointing and the hotel in dire need of renovation. Otherwise the staff are helpful and the location of the hotel excellent. A major section of the hotel's facilities was closed off for guests over Christmas and old year due to preparations for parties, rendering us completely unable to fulle enjoy the bigger pool areas all day. The room had no bath, no slippers and was rather worn down in general.
Genuine Expedia guest review
Other trip Jan 3, 2013
A Traveler
US
3.0 / 5Good
"Patong hotel ok"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Negatives were mold around room air conditioner, bathroom shower door broken and always open. Positives of hotel were good happy hour drinks for cost. Food at hotel was average. Best part of stay was views from happy hour bar and from room. We could understand how the walk into town and back to hotel is annoying, but it isn't a big deal.
Genuine Expedia guest review
Other trip Dec 8, 2012
A Traveler
US
5.0 / 5Outstanding
"Fantastic Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel with phenomenal customer service. Used the conceirge quite a bit. They were great. The front desk staff was teriffic. They took care of our bags for an entire day and let us use their pool and facilities while we waited for our midnight flight. They let us into a room to shower and get ready for our flight after using the pool all day. They included breakfast at no additional charge. Had the thai buffet one night. It was fantastic and affordable. A bit of a walk to Patong Beach but we did it a few times. But short taxi ride for only 200 baht. Def. recommend this hotel. Very nice.
Genuine Hotels.com guest review
2 night trip Nov 22, 2012
joe
US
5.0 / 5Outstanding
"Awesome!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The pool is amazing!! Love that it was secluded. Great to escape the trashiness of patong beach.
Genuine Hotels.com guest review
2 night trip with friends Oct 8, 2012
BK
US
5.0 / 5Outstanding
"Great stay!!! Want to return here!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean, good location, very good appearance, very nice staff members. Excellent experience.
Genuine Expedia guest review
Other trip Sep 3, 2012
A Traveler
US
3.0 / 5Good
"Good"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The only two issues, No beach and need a taxi to move from the hotel to anywhere due to the hotel location
Genuine Expedia guest review
Other trip Aug 8, 2012
A Traveler
US
4.0 / 5Excellent
"Excellent Hotel for a Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is an excellent value for money hotel in a good location within walking distance of the centre of Patong, but far enough away to escape the hustle and bustle of the main beach area. During our stay the deluxe rooms, buffet breakfast area, and lower pool were all closed for removations which detracted from the overall experience compared with our previous stay at this hotel in September 2011. These renovations are due to be completed by September 2012 and should improve the overall quality of the hotel.
Genuine Expedia guest review
Other trip Jul 24, 2012
Paul J
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We didn't want to leave Phuket. The location on a hill overlooking the bay is beautiful and quiet but yet a quick ride into town. Room was very clean. Free internet in the lobby was nice. Breakfast was good. Convenient tour desk in the lobby to book tours. And the spa was wonderful. Would definitely recommend this hotel.
Genuine Hotels.com guest review
Family trip May 20, 2012
Sheila
US
4.0 / 5Excellent
"Nice Stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
it has a unique location on the Patong with a private beach for sightseeing only.
Genuine Expedia guest review
Other trip May 13, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"excellant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
best location in patong away from the busy night of patong beach perfect for couples family. great breakfast great views great staff highly recommand
Genuine Hotels.com guest review
7 night romance trip Feb 28, 2015
Jaber
GB
4.0 / 5Excellent
"Beautiful hotel situated on a cliff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay in Amari Phuket very much. There were a few hiccups that I think should be carefully looked at by the management. One, for a five star hotel, there are just too many staff with inadequate English proficiency. Second, the wall and ceiling of the room appear to be quite thin. We could easily hear our neighbour's conversation at night. Other than that, the hotel is in immaculate condition. The hotel is located at one end of Patong beach and on a cliff. The view is truly magnificent, especially in the evening. The beach is quite nice during high tide. The hotel has cordoned off a few areas with less coral and rocks so that the guests could swim and play in the water. We went snorkeling at the jetty of the hotel. It is suffice to say that we found a lot more fish here than during our snorkeling trip in Koh Phi Phi. The restaurant staff was kind enough to give us some bread to feed the fish when we asked for it.
Genuine Hotels.com guest review
4 night romance trip Feb 19, 2015
A Traveler
SG
5.0 / 5Outstanding
"Fantastic!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice location and friendly people. Great help!
Genuine Hotels.com guest review
6 night romance trip Feb 13, 2015
A Traveler
AU
5.0 / 5Outstanding
"Brilliant hotel, beautifully located (Jan 2015)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Travel went like clockwork, apart from a flight delay. Emailed the hotel 3 days beforehand and asked the hotel send a car (for a small fee). Driver gave us cold face towels and bottles of chilled water - very welcome as it was 28 degrees C despite it being about 8 PM. 45 minutes later we checked in and we're immediately welcomed with another cold drink by a reception clerk. We had a Deluxe Ocean View room on the ground floor, close to the Breeze spa. We settled into our well appointed room and stepped onto the large glass fronted balcony to admire the sea, literally metres away beyond the palm trees - only to find our privacy frequently invaded by guests wandering in front of our balcony and looking in on their way to the spa or Jetty so we asked to change our room to a higher floor. The helpful staff arranged the move. One of the staff showed us the room immediately above and porters moved our luggage. The staff could not have been more helpful. The two pools at the hotel are, by some standards, quite small but never seemed unduly crowded. Ample sun beds and umbrellas are round each pool. It was rare not to be able to find a vacant bed. There are about 10 double, canopied sunbeds on the shadier side of the main pool. These are perfect for those who do not want to sit in direct sunlight. The larger pool has an inset smaller shallow pool suitable for young children. Poolside bar is well staffed. Drink prices quite high but all bars have Happy Hours at different times.
Genuine Expedia guest review
Other trip Jan 25, 2015
Wrinklypeter
GB
5.0 / 5Outstanding
"Very nice place to relax!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I would like say thanks to hotel staff for courtesy. Hotel staff is very caring and cooperative. I feel a very nice place relax with family and friends. In future I would prefer to stay there only. Thanks again!
Genuine Expedia guest review
Other trip Jan 23, 2015
Dinesh Ambatwar
SG
5.0 / 5Outstanding
"A relaxing break in a first class resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
10 days at this great resort left us relaxed and re-energised. The pools, the beach access, the pier and the attention to detail of the different theme nights added to a holiday makers dream time. The staff were attentive and professional and the 'voyager's' room made the wait for an outbound flight more than bearable.
Genuine Expedia guest review
Other trip Jan 19, 2015
Sophia/Stevo
AU
5.0 / 5Outstanding
"Excellent hotel in fantastic location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Immaculate accommodation and grounds in an enviable, quiet location within easy reach of Patong. Excellent staff. Went well beyond expectations.
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
GB
5.0 / 5Outstanding
"Excellent resort, never disappoints!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have stayed at Amari a number of times over the years and have to stay it is the best resort in Patong. The staff are great and the customer service is amazing, nothing is to much!
Genuine Expedia guest review
Other trip Jan 13, 2015
Wendy
AU
4.0 / 5Excellent
"Nice hotel beautiful scenery"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Loved this hotel. Scenery was outstanding, especially from balcony and breakfast area. Only downside on the rooms was the bathrooms being to small. There are alot of steps to contend with but didn't really bother us and the walk down to Patong wasn't that bad either. Would definitely stay again and also recommend to friends.
Genuine Expedia guest review
Other trip Jan 12, 2015
Mandy
AU
5.0 / 5Outstanding
"Perfect setting"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Near enough to walk into patong but far enough away so as not To be bothered by the noise. Set up on a hill, this could be a problem for anyone with walking Problems. Beautiful views from each balcony.
Genuine Expedia guest review
Other trip Jan 9, 2015
sally
AU
4.0 / 5Excellent
"Great Location - Package not Consistent Thru Out."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
What the Amari has is a beautiful ocean front scenic location. I don't think that it's "overall " value justifies the room rate over an other hotel we stayed @ in that area. Some areas of their establishment are showing wear, elevator is quite small. The buffet breakfast although varied we felt did not compare with our previous hotel for taste and variety. The room we had I would describe as "compact". The bathroom had a pocket door because there was not space for a conventional door to swing either in or out. There was only room for a box of kleenex on one side of the sink not other the other. Room cleanliness although pretty good lacked an attention to detail. General feeling was unless the proximity to the beach was worth the cost the balance of what they had to offer was not. We booked this as a treat for our final time in the country but would have gone back to our previous hotel had we not paid in advance. Some customer service was what you'd expect, while some inquiries we made they failed to respond to or get back to us, as they indicated they would. eg. airport transport.
Genuine Hotels.com guest review
2 night romance trip Nov 26, 2014
A Traveler
CA
4.0 / 5Excellent
"Perfect Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were so happy with the location of the Amari. It is an easy walk into Patong yet once you were there you felt a million miles away from the busy and noisy town. We stayed in Patong as we were having several visits to the dentist so we had to stay locally so it was great to be able to relax on the ocean front in peace and quiet. We still went into Patong to shop and eat and soak up the culture of the 2 festivals that were on druing our stay.
Genuine Expedia guest review
Other trip Nov 20, 2014
Linda
AU
5.0 / 5Outstanding
"Great stay everything was first class, pool ,beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Breakfast in the restaurant was a must every day,
Genuine Expedia guest review
Other trip Nov 16, 2014
colin
AU
5.0 / 5Outstanding
"Nice hotel, highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel location is perfect, just outside the Patong downtown, but you are totally out of the hustle and bustle. You can take a tuk tuk or just walk there. It is very quiet in the hotel and you will feel pretty comfortable when you hear the sea waves at night. The reception staff is quite friendly and helpful, and other staff will smile whenever they see you. Great sea view from the room, most rooms have beautiful sea view. Swimming pools are good and the restaurants can fit different tastes for different people. The jetty of the hotel is such a great place to enjoy the sea wind and sun. Overall, a great hotel with excellent location and nice staff. Will choose this hotel again next time in Phuket.
Genuine Expedia guest review
Other trip Oct 29, 2014
Patrick
HK
3.0 / 5Good
"Room and service unsatisfactory"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The entrance to our room and the hallway was always flooded with water from the rain, and we always got our feet and shoes wet before entering the room. The cleaning people always left their things in the hallway, including cleaning materials, empty bottles and rubbish from the rooms. Sometimes it was left there for two days. We complained about this at the Reception and Customer Services, but the problem wasn't fixed. Furthermore, in our room there was mold on the walls and also cracks. The had an unpleasant smell as a result of the mold. We did not enjoy our room - it was also small. However - breakfast was excellent, with a wide variety of food and everything was delicious.
Genuine Hotels.com guest review
3 night romance trip Oct 5, 2014
Michael
IL
4.0 / 5Excellent
"Good location"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Service - I wanted to take the baggage myself and the security was like to leave it there and they will bring. They delayed for25 minutes and I had to call in between as well , which was the start of my stay in the hotel. Cleaniness - red ants were there in the bathroom and around the dresser which was a let down. View - from the room was excellent. Swimming pool - was clean and good. Breakfast was excellent.
Genuine Hotels.com guest review
2 night trip Oct 7, 2014
A Traveler
IE
4.0 / 5Excellent
"Amazing stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good place to sit, they just need more guys who can talk English, and also they need to clean the room twice per day not only once. Overall the hotel is Amazing.
Genuine Hotels.com guest review
5 night romance trip Sep 20, 2014
Amr
IE
5.0 / 5Outstanding
"Family Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This Resort was wonderful. I found that the service was friendly and professional. The Resort caters for all family dynamics, children are well catered for and the staff go out of their way to accommodate your needs. The ability to sort out tourist adventures or just a lift to the shops very well done.
Genuine Expedia guest review
Other trip Oct 11, 2014
S
AU
5.0 / 5Outstanding
"Lovely hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were amazing, they were so very caring when I became unwell, helped with calling a doctor and getting us to a Pharmacy. The resort is beautiful, the moment you walk into the lobby you get a fabulous view of the beach, far enough away to get you out of the craziness of Patong, but close enough to walk (and only a short Tuk Tuk trip if you dont want to walk). Almost all the rooms have ocean views so you will not be disappointed - the beach area is rocky so not great for swimming but lovely for a walk and to look for crabs!! Buffet breakfast near the pool is great, there is so much variety i really enjoyed having a little bit of everything most days. The only thing i would pick on would be the table tops in the room needed a really good clean it was a bit grimey but nothing i couldnt handle. All in all I highly recommend this hotel I will be back if I return to Phuket.
Genuine Expedia guest review
Other trip Oct 8, 2014
Talia
AU
5.0 / 5Outstanding
"Excellent Location - Room overlooked the sea"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had 7 days at this hotel at the end of September. We had all our meals at the hotel and never had any complaints. The staff were remarkable - friendly and helpful - from the security staff to the Manager. Nothing was too much trouble for any of them.
Genuine Expedia guest review
Other trip Oct 7, 2014
Sue
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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