All hotels in Zurich, Switzerland
1 room, 2 adults
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Falkenstrasse 6, Zurich, ZH, 8008, Switzerland, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 89 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.7

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Hotel agradável, boa localização e bom atendimento"
Lamento apenas o fato de não ter sido atendido no restaurante apesar de ter chegado dez minutos antes do seu encerramento.
Genuine Expedia guest review
Response by Small Luxury Hotel Ambassador a L'Opera
Dear „Fernando“. Many thanks for your review about our Hotel. Great to hear that you liked our location and that you appreciated the service at our reception. It would be great to welcome you soon back with us! Rudolf E. Zehnder / General Manager
Other trip Nov 20, 2014
Fernando
BR
4.0 / 5Excellent
"Mycket bra!"
Hotel Ambassador á l'Opéra är ett mycket trevligt hotell med bra service, bra rum och har ett bra läge. Prova terassen som har fantastisk utsikt och bra meny. Betyget dras ner något av priset. Det är lite för dyrt för sin standard och du får betala extra för frukost. Utöver det får hotellet högsta betyg.
Genuine Hotels.com guest review
1 night business trip Sep 2, 2014
Johan
SE
5.0 / 5Outstanding
"素敵なホテル"
チューリヒ湖に近く静かな落ち着いた環境。ウェルカムの美味しい果物、浴室のタオルにランの花が添えられる等、行き届いていて清潔。朝食がとても美味しかった。中央駅には近くないけれど、おすすめのホテルです。
Genuine Hotels.com guest review
1 night family trip Aug 10, 2014
A Traveler
JP
3.0 / 5Good
"Small nice hotel"
not bad! It was a comfortable hotel. Receptionists were smart and kind. If I have a chance to visit Zurich, I want to stay again.
Genuine Expedia guest review
Response by Small Luxury Hotel Ambassador a L'Opera
Dear “Nori”. Thank you for taking your time to write this comment about our Hotel. We are pleased to read that you were satisfied with our kind receptionists and that you enjoyed your stay in Zurich. It would be great to welcome you soon back with us! Rudolf E. Zehnder / General Manager
Other trip Aug 18, 2014
Nori
JP
5.0 / 5Outstanding
"De ställbara sängarna var uppskattade"
Vi trivdes bra på hotellet, service och bemötande var synnerligen bra. Man skulle dock önska att det fanns ett tydligt "continental breakfast" altenativ specificerat. WiFi systemet var svajigt, utgående mail fungerade inte trots försök till hjälp från receptionens sida.
Genuine Hotels.com guest review
Response by Small Luxury Hotel Ambassador a L'Opera
Many thanks for your comment about our Hotel. It is a pleasure to read that you enjoyed your stay with us and that you appreciated our electric adjustable beds, our location and service. Concerning your comment about the WiFi: Please accept my apologies that the internet did not work properly during your stay. Our technician solved the problem and I am pleased to announce that the WiFi is now working accurately. It would be great to welcome you soon back with us! Rudolf E. Zehnder / General Manager
3 night trip May 22, 2014
A Traveler
SE
5.0 / 5Outstanding
Utmerket. Det er andre gang jeg bor der og det er ingenting å utsette på dette stedet. Nydelig rom. Bad m/ badekar og alt du trenger av "rekvisitter". Betjening veldig høflig og hjelpsom. Snakker tysk og engelsk. Beliggenhet veldig bra for den som ønsker å bruke toget. Stadelhofen stasjon like rundt hjørnet. Kunsthaus Zürich og Züricher See også like ved. Operaen vis a vis. Sentralt men stille og rolig.
Genuine Hotels.com guest review
1 night business trip Nov 5, 2013
anelisa
NO
3.0 / 5Good
"Teuer, aber Tolle Lage, Gastfreundlich und sauber."
Das Hotelpersonal ist sehr hilfsbereit und sehr freundlich. Das Dekor des Hotels und der Zimmer ist etwas Klassisch, vielleicht etwas altmodisch, aber es passt genau für ein Hotel dass in der nähe der Opera ist und für Gäste die Opera mögen. Isgesammt sind Zimmer und Bad sauber. Ich war allerding etwas entäuscht vom Bett. Ich hatte extra ein Queen Size Bett bestellt (mit einem Konsiderablen Preiszuschlag), und ich fand das Bett zu klein, zu einfach und zu alt. Isgesammt ist das Hotel schon teuer, aber man muss beachten dass es im Stadzentrum liegt, in unmittelbarer Nähe der Opera, und auch wenn es nicht mehr das neuste Hotel ist, ist es doch noch gut gepflegt. Wo ich entäuscht war ist vom Frühstück. Dies war nicht im Zimmerpreis imbegriffen und das Preis / Leistung Verhältniss des Frühstück stimmt für mich nicht. Es ist viel zu teuer wenn mann denkt dass nichts wirklich spezielles angeboten wird. Es ist ein herkömmliches Frühstückbüffet.
Genuine Hotels.com guest review
Response by Hotel Management
Herzlichen Dank für Ihren Kommentar. Es tut uns Leid zu hören, dass Ihr Zimmer nicht Ihren Erwartungen entsprochen hat. Betreffend Frühstück: Unsere Gäste haben die Möglichkeit zwischen unserem Schweizer Z’Morgen Buffet mit dem Schwergewicht auf Produkte aus der Region, à la carte oder unserem Express Day Starter mit Kaffee, Orangensaft und Croissant auszuwählen. Da jeder Gast andere Wünsche und Budget hat, inkludieren wir das Frühstück nicht in unseren regulären Zimmerpreisen. Rudolf E. Zehnder Direktor
2 night business trip Aug 14, 2013
A Traveler
CH
5.0 / 5Outstanding
"Swiss Quality Hotel"
Ausserordentlich positiv in jeder Hinsicht
Genuine Hotels.com guest review
1 night trip Jul 6, 2013
HB
CH
5.0 / 5Outstanding
"Dejligt hotel."
Meget fint service, perfekt beliggenhed, super behagelig seng. Vi var meget tilfreds med hotellet.
Genuine Hotels.com guest review
Response by Small Luxury Hotel Ambassador a L'Opera
Many thanks for your comment about our Hotel Ambassador. It was a pleasure to read that you were satisfied with our service, location and that you appreciated the comfortable bed. It would be great to welcome you once back with us. Kind regards from Zurich, Rudolf E. Zehnder General Manager
1 night business trip Jun 30, 2013
A Traveler
DK
5.0 / 5Outstanding
"バランスがいい。"
まずフロントスタッフの対応が適切でとても良かった。 エレベーターは小さめだが、客室数も多くはないので問題なし。 外観や調度はクラッシックだが、サービスはモダンで、とても良い印象。 中心部からはやや離れているが、十分徒歩圏内だし、喧噪さもない上、近隣には屋根付き駐車場が点在しているので、レンタカーを利用した私には、とても良い環境にあった。 ただ、駅からは遠いので、電車利用者にはやや不向きかも。
Genuine Expedia guest review
Other trip Jul 5, 2013
tomo
JP
4.0 / 5Excellent
Wir waren über Silvester 2012/2013 im Hotel Ambassador in Zürich. Das Hotel ist hübsch eingerichtet und gepflegt. Die Doppelzimmer und die Bäder sind jedoch ziemlich klein. Wenn man nur 1 bis 2 mal übernachtet ist das aber ok für ein Stadthotel. Zürich ist halt generell teuer in der Gastronomie (Hotels, Essen und Getränke). Wir würden aber wieder da übernachten, da gut gelegen.
Genuine Venere guest review
Other trip May 21, 2013
A Traveler
DE
5.0 / 5Outstanding
"Worthy of a 5-star hotel in its service"
This hotel is a gem within Zurich. Great location, with many restaurants around and only a 5-minute walk to the city center. The hotel rooms are small, but very nicely designed and comfortable. What amazed me the most however, was the service, which can usually only be found in 5-star hotels- very nice and friendly. I highly recommend it!
Genuine Hotels.com guest review
Response by Small Luxury Hotel Ambassador a L'Opera
Many thanks for your comment about our Hotel Ambassador Zurich. It was a pleasure to read that you were satisfied with our location and that you highly recommend us. Furthermore, we are delighted to read that you were amazed by our service. It would be great to welcome you soon back with us! Kind regards from Zurich, Rudolf E. Zehnder General Manager
3 night business trip Apr 7, 2013
A Traveler
CH
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night family trip Sep 20, 2015
David
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Feb 23, 2015
Gert
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip with friends Jul 23, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night trip Jul 17, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Expedia guest review
Response by Small Luxury Hotel Ambassador a L'Opera
Vielen herzlichen Dank für Ihre tolle Bewertung! Auf Ihren nächsten Besuch freuen wir uns schon heute! Rudolf E. Zehnder / Direktor
Other trip Dec 2, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Oct 22, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip May 11, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Nov 16, 2015
Robert
CA
4.0 / 5Excellent
Genuine Expedia guest review
Other trip Dec 9, 2013
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Nov 21, 2013
A Traveler
SG
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Oct 23, 2013
Rush
SG
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Oct 17, 2013
A Traveler
CA
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night business trip Sep 11, 2013
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Sep 8, 2013
A Traveler
GB
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night romance trip Jul 26, 2015
Jun
CN
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
Chris
CH
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
A Traveler
CH
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Dec 20, 2014
A Traveler
CH
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Oct 5, 2014
A Traveler
NO
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night business trip Oct 5, 2014
Henning
NO
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night business trip Apr 12, 2014
A Traveler
SE
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night business trip Mar 5, 2014
Gert Rieder
DK
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip with friends Dec 13, 2013
A Traveler
SE
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night business trip Oct 30, 2013
A Traveler
NO
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip May 6, 2013
A Traveler
CH
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Apr 8, 2013
A Traveler
SE
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Mar 22, 2013
A Traveler
CH

TripAdvisor reviews for Ambassador a l’Opera Small Luxury Hotel Zurich

Overall rating:Based on 274 traveler reviews

Most recent traveler reviews:

Overall Rating
"Hits and misses "
02/03/16 bcheong Singapore, Singapore
Stayed here for a business meeting. Check-in was ok and I immediately knew that the senior staff was experienced and helpful Entered the room and got a shock. It's small and I've stayed in small rooms before. But the Single bed took me by surprise. Never saw one in my 15 years of business travel. All good hotels have double, queen or king beds. Or so I thought. The rest of the furniture looked 100 years old and the bathroom equally tiny. The shower head was a little fiddly to use Location is ok, being near the opera house and train station. Went to the "famous" Sternen grille, Titbits cafe and Sprungli confectionary but not impressed No gym in the hotel and there's a February promotion for free entry to a gym 200m away. Shouldn't it be a permanent promotion? Ate at the hotel restaurant and wrote a separate review
Overall Rating
"Perfect"
02/02/16 Alberto R Montreal, Canada
This small boutique hotel provides everything you need for a business trip at a still affordable price for its class and location, Zurich being extremely expensive. The facilities are cozy and very comfortable, the staff friendly and cooperative. And the Wi-Fi works very well, which is not always the case at other similar hotels.
Overall Rating
"Great for a business trip"
01/16/16 Julius B
Excellent location, in center of city, near metro, restaurants, old town. Large room for Europe, neat, clean well maintained. Very comfortable bed, good shower. Wifi was reliable and fast. Lots of English TV channels to choose from when you can't sleep at 3 AM because of jet lag. Coffee in the lobby in the afternoon and evening, but no coffee maker in the room. Helpful staff. When I requested a taxi for the next morning at 5am to take me to the airport, it was there at 5am. Not cheap, but fair price for Zurich.
Overall Rating
"Location, style, service!"
01/15/16 Damian_Killer Baden, Switzerland
The Ambassador a l’Opera is perfectly located just behind the Zurich opera house and within walking distance to all the sights. The very close railway station Stadelhofen in addition allows easy access to the airport. A friend of mine and I stayed one night during Christmas and our high expectations were fulfilled to our both satisfaction. Our room was stylish, elegant and well appointed. From the moment we stepped in the lobby we felt welcomed. Mr. Anthamatten personally greeted us upon arrival and made sure everything was fine throughout our stay. People like him show that even in a 5* luxury hotel the most important is service minded statt and the warmth he is spreading at the Ambassador seemed to be appreciated from his employees and guests likewise. We presume him a big career in Switzerland's famous hospitality business. We further were able to enjoy a great view overlooking lake Zurich and in addition found the breakfast another highlight of our time here. All in all we had a great stay and highly recommend this hotel to anyone who is looking for location, style and service in this beautiful town.
Overall Rating
"Perfect for a business trip"
01/06/16 Deathstarstalker Southend-on-Sea, United Kingdom
I visited the Ambassador a l'Opera hotel for the second time, in December, primarily due to it's location (being very close to my office in Zurich) but equally, it is a very nice hotel with lots of character. Even if I wasn't using this hotel for a business trip, I think I'd still use it due to the location what with being so close to the lake and the Opera House. Now the first thing to point out is that it isn't a cheap hotel but let's be honest, Zurich is not a cheap city and this all said, the service you receive from the staff at the Ambassador hotel is exemplary, they cannot do enough for you, the rooms (although my one was relatively small, with a small bathroom - but perfect for single occupancy business trip) are fully equipped with everything you could need including electric beds were you can tilt as appropriate, the most wonderfully thick towels and robes I have had at any hotel, fully loaded entertainment available through the TV, stocked mini bar and even a pillow menu!!! Oh, and free wi-fi. So, if it is so good, why not 5/5? Well, when I stayed last time, I had a room overlooking the courtyard at the rear of the hotel. I wasn't worried by the view or lack thereof and initially I was very happy as it was so quiet when I was going to sleep late in the evening but both mornings at around 5.30-6 either the Ambassador or another hotel adjoined started to clear out the rubbish from the night before. As you can imagine, glass bottles being poured into an empty bin in an enclosed courtyard at that time of the morning makes quite a cacophony of noise! Now don't get me wrong, it isn't constant (and of course hotels have to get rid of their rubbish) but once I was awake that was kind of it for me and even if I had started drifting off, 10 minutes later after the initial crashing and banging there was another deluge of noise. This may be a little unfair on the Ambassador and I am sure other rooms wouldn't experience this (and perhaps this doesn't happen every day) but regardless of all the good points mentioned earlier, I still ended up going to my meetings tired on both days. Another bug bear I had was at breakfast where I only had a black coffee and my colleague had two glasses of fruit juice with the cost coming to CHF 24.00. Again this may be my fault for not booking bed and breakfast but this seemed like an overly steep cost when the price of the room was already relatively expensive. The two small negative comments aside, I will return to the Ambassador as I think its many good points outweigh it's small downfalls, I will simply ask for a room not overlooking the courtyard and will ensure that I either eat breakfast outside of the hotel or book breakfast in with my room in future.
Overall Rating
"Sleeping at grand ma"
12/12/15 Priskilla K
The outside of thia hotel is completely the opposite from the inside. Very clean, great staff but terribly outdated rooms. This is absolutely not acceptable for the pricing for the rooms. Anyway the location ia pretty central and from there you can walk around easely..
Overall Rating
"Shoebox"
11/30/15 CyrilParis Paris
Maybe I did a mistake by letting my company book the hotel, but the point is they booked a single room and I ended up in a Shoebox. I am not extremely demanding, but when you are in what is supposed to be a luxury hotel, rooms like these should not be sold, whether you are a solo traveler or not. Period.
Overall Rating
"I'd automatically return here next time."
11/30/15 donovan m Portimao, Portugal
Superlative staff courtesy and service. An excellent location near the lake, convenient and central. This hotel offered a cossetting, boutique atmosphere with real quality and a solid sense of privacy.
Overall Rating
"Old Time"
11/26/15 Sandra E Zug, Switzerland
We chose to stay at this hotel because we are great fans of Small Luxury Hotels and have never been let down by any of their hotels. The room was very spacious and the amenities provided were top class (tea, coffee making facilities). We particularly liked the pillow menu and to it was a nice touch to offer a pillow spray to help you sleep. Very comfortable bed top class linens. We were welcomed with a bottle of water and the receptionist Kayla was lovely and very informative to ensure that we enjoyed our stay. We would not hesitate to stay here again and look forward to going back soon.
Overall Rating
"Weekend stay in Zurich"
11/08/15 M475CVmichaelb London, United Kingdom
We thoroughly enjoyed staying at the Ambassador. It is a boutique hotel very centrally located and by Zurich's lake, but quietly situated.The rooms are very comfortable, with a dash of luxury. The staff were exceptionally pleasant and helpful. A very good buffet breakfast is served. We would certainly return to the Ambassador if we were in Zurich again.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews