"Great location but new hotel ownership!"
I always do a ton of research before going on a trip as I did when I chose this hotel. I can't complain about much because the staff were great and went out of there way to make my stay as pleasant as possible. My only complaint (and this is huge for me) is that they have removed coffee makers from every room in the hotel that is not a suite. Apparently, […] this hotel changed ownership after I booked and decided to remove all coffee from the rooms. I drink coffee a few times a day so it was frustrating to have to go downstairs to get a cup of coffee every time I wanted it. The best part is that the Starbucks in the lobby closed at 3:00PM every day and randomly closed anytime before 3:00PM if they weren't able to get staff to work that day. The manager felt bad and gave me coffee vouchers to use at the Starbucks but it was always closed when I wanted to redeem them so it wasn't as useful as I initially thought. If you are looking for a great hotel and don't drink coffee, this is the one for you. Read moreGenuine Hotels.com guest review
Response by Loews Madison Hotel Dear RK, Thank you very much for your time to review your stay. I am glad to hear you enjoyed our friendly and accommodating staff. Regarding coffee, as you know we do not have it in guest rooms. Our newest property addition is the Barista Bar in our lobby, serving several Starbucks Coffee and beverage options and a few snacks. It’s good to hear our manager was able to provide you coffee vouchers, however, I am sorry this was an inconvenience for you. Please know we appreciate your comments and we review all guest feedback to determine how we can best meet all our guests' needs. Thank you for choosing Loews Madison Hotel for your DC stay. Warm regards, Cheraz Ecker, General Manager
We spent 3 nights at the hotel. The staff was friendly and the room was clean.Genuine Expedia guest review
Response by Loews Madison Hotel Dear Krystyna, Thank you for your feedback. I’m happy you liked our central location. It’s wonderful to hear that you found our staff to be friendly. Please accept my apologies for the irritating sound coming from your air conditioner, and please know this has been addressed. We appreciate your comments and the fact that you chose Loews Madison Hotel for your DC visit. Thank you, Cheraz Ecker, General Manager
Staff was pleasant and helpful. Hotel is well maintained and very clean. Close to entertainment, shopping and points of interest. Would definitely stay at a Loews Madison Hotel again.Genuine Hotels.com guest review
Response by Loews Madison Hotel Dear DZ, Thank you very much for your comments. We are pleased you enjoyed our property’s atmosphere, friendly staff and central location. We appreciate you choosing Loews Madison and look forward to welcoming you back upon a future visit to DC! Warm regards, Cheraz Ecker, General Manager
Very nice time! Pretty good restaurant. Nice location where everything is at!Genuine Expedia guest review
Response by Loews Madison Hotel Dear Guest, Thank you very much for your time to review Loews Madison Hotel. We are delighted you had a nice stay and enjoyed our central location which is close to several top D.C. attractions. I’m glad to hear you tried PostScript restaurant and am excited to let you know that on July 3, 2014, we are opening our new restaurant by Celebrity-Iron Chef Jose Garces. Rural Society will be an Argentine steakhouse offering open fire-grilled meats, fish and vegetables, along with pastas and pizzas. Thank you so much for choosing Loews Madison for your D.C. visit. Warm regards, Cheraz Ecker, General Manager
"Superb Service all across the board"
Location is no better. Just blocks away from both historical sights of the nation and party and night life, this Sheek, modern hotel is a true gem. Everyone from the doorman, to concierge, to room service were polite, detailed, and very helpful. This is my first review but they WELL deserve it. Hotels.com offer great rates on this place. Can't wait […] to go back. Read moreGenuine Hotels.com guest review
Response by Loews Madison Hotel Dear Byron, We can’t wait to welcome you back! Thank you very much for your time to review Loews Madison Hotel. We are delighted you enjoyed our superb location and our dedicated, professional staff who we consider to be our best asset. Top notch service is our priority. We greatly appreciate your kind words and look forward to welcoming you back when you travel to Washington, DC. Thank you for choosing Loews Madison. Sincerely, Cheraz Ecker, General Manager
"Great place to stay while visiting DC"
This was a great location - right across the street from the National Geographic Museum. A short walk to metro underground and just around the corner from the metro bus system. Lots of great restaurants as well within walking distance. Room was very clean and comfortable. Great room service and housekeeping staff. No problems here.Genuine Expedia guest review
"Loews Madison hotel"
I stay over for the weekend hotel was great but was not ready for the $100 sercuity despoit per night. My total changed from 765 thur hotels.com to 1165 when I got there had to shorten the trip please tell guest before they make it there thank you.Genuine Hotels.com guest review
The hotel staff did a wonderful job with our special night. They really went the extra mile.Genuine Expedia guest review
"Great hotel in a great location"
We spent Memorial Day weekend in Washington DC. Hotel room was clean and very quiet. Staff was friendly and welcoming. Tourist spots within walking distance. Bring comfortable shoes.Genuine Expedia guest review
Overall I had a good experience. I was a bit disappointed on the size of the bathroom and no shower caps were provided.Genuine Expedia guest review
The hotel is well maintained and conveniently located. Food and beverages are very expensive, but good.Genuine Hotels.com guest review
"Nice location but..."
The hotel is tastefully decorated at the lobby level. It is also nicely situated in an area that is close to all museums, Dupont Circle, the White House, etc. We stayed in this hotel during Spring Break and the hotel was busy with many guests coming to town to see the cherry blossoms. Check-in was not bad. We were put in a room in which the air condition […] was dysfunctional and super loud. We requested to switch to a different room. They helped us move everything to a room that was exactly two stories down from our old room. Guess what! The air conditioner was just as loud. I wish I had read the reviews about how worn out the hotel rooms were. Read moreGenuine Expedia guest review
"Would stay there again"
The hotel was fabulous. It was centrally located and offered free transportation (through Fiat) to anywhere you wanted. The staff was wonderful and extremely helpful. Would definitely stay there again.Genuine Expedia guest review
"STAY SOMEPLACE ELSE"
From start to finish the stay was a total waste. While some of the staff with friendly, most were incompetent, bordering on rude. You do not get what you pay for here!! To start with we waited in a crowded line for 20 minutes to check in while the desk attendant explained all tourist activities to a befuddeled senior citizen. The room was cramped, even […] though it was listed as an upgrade, and the amenities nonexistent. The dining facilities were disorganized: the hostess left people standing for a long time when tables were empty, staff come to take orders numerous times, but cold cereal took 45 minutes to arrive. Parking is a complete rip off (over $60 a night, when tax is included, is not acceptable). I went to the Capella hotel in Georgetown for brunch while at the Madison and the difference in quality is dramatic. For the same price you get service, quality accommodations and exceptional food. I WILL NEVER STAY AT THE MADISON AGAIN, Lowes has dumbed it down. Read moreGenuine Hotels.com guest review
Our flight was canceled so we made a reservation online from the airport. We had to wait an hour for it to go through and couldn't check in. Also, for the rate, we had a room overlooking the air conditioning unit. We were leaving early in the morning so it didn't matter. But I would not have taken the room if it wasn't under those circumstances. It's […] nervey to charge that much for that type of room. Read moreGenuine Hotels.com guest review
"Great hotel for DC vacation"
Hotel was great for our DC vacation. Centrally located to the various places we wanted to see & experience. Hotel was clean, quiet, & comfortable. Lots of nearby dining options. Hotel staff professional, friendly & very helpful. Will stay again next DC trip.Genuine Expedia guest review
The hotel is clean, very well situated, and staffed by some extremely friendly people.Genuine Expedia guest review
"Good hotel in great neighborhood"
Our stay at the Loew's Madison was lovely. The building is beautiful, the rooms were clean and comfortable, the staff was friendly and helpful, and the neighborhood is outstanding. I truly, strongly dislike hotels that charge for wifi and they don't, so kudos there. The hotel restaurant is overpriced but the food is decent. I would happily return.Genuine Hotels.com guest review
"Good, solid hotel"
Efficient, clean, nice, modern. Good wi-fi included!!Genuine Hotels.com guest review
"Good location, close to the white house."
Great staff, location and room. Everything we were looking for. Would definitely stay again.Genuine Expedia guest review
"Great Location, Classic Hotel"
Classic hotel, great location, etc. Only thing that went wrong was that it took 2 days to fix a leaking toilet.Genuine Hotels.com guest review
"DC trip with son to see it all!"
The Lowes Madison was very nice with a great location near all DC has to offer. Just a couple blocks from the White House. The Consierge, Milan, was extremely gracious, informative and "real". The Madison is lucky to have him!Genuine Hotels.com guest review
Very pleasant stay. The service is personal and, at the same time, respectful. Everybody is very nice and attend to your every need promptly and efficiently (se had a problem with our thermostat and an engineer came promptly and solved the problem in ten minutes. The restaurant is better than we though (both the hamburger and the scallops were very […] good); the furnishings of the room were of good quality and good taste. Room service was prompt and the Fiat free rides (we had two) were an added nicety to a very good time. The location is very good (to us it was more important to have the Phillips Collection and the Dupont Circle restaurants and shops at a short walking distance than to have the Mall at the door (there is also a Whole Foods supermarket three blocks away and for us, who cannot eat at restaurants all the time, that was important) . Read moreGenuine Expedia guest review
"Terrible check in"
We arrived at the Loews Madison Hotel at 11:30 PM with two kids. We had confirmed reservations through Expedia. The receptionist, who apparently was also the manager, told us that there are no double rooms for us and that all he has is a king room, but he has no idea where the kids would sleep, and he is sorry. I had booked this hotel based on the good […] reviews it got. Needless to say, I will never book it again, nor will I recommend it to anyone. We use Expedia frequently and never had this problem before. Once we made it clear to him that we are not going anywhere, he found a room for us. The room, I will admit, while small, was clean and the bed was comfortable. Read moreGenuine Expedia guest review
Response by Loews Madison Hotel Dear Hagit, I’m very disappointed to read your comments and learn of the frustrations you experienced with your reservation at check in. Please accept my sincere apologies for the inconvenience during your visit. Your situation is highly unusual, and I’m sorry for the frustration you experienced. I want you to know I have addressed your concerns with our Front Desk team and my managers who oversee these operations. I am confident to let you know your experience is not typical of our hotel, and I hope you will reconsider visiting us in the future. Sincerely, Cheraz Ecker General Manager
"very nice hotel with a good location"
everything was good and I don't usually say that. check in was @ 10:30am a life saver. we ate 4 meals there all good to excellent. service good to excellent.Genuine Expedia guest review
room was not well soundproofed. Our neighbors tried to go to bed early and were knocking on our adjoining door to ask us to be quiet. We could easily hear their kids talking.Genuine Expedia guest review
Response by Loews Madison Hotel Dear guest, Thank you for your feedback. I’m sorry for the inconvenience you experienced during your stay. I will share your comments with our Engineering Director for review, although I can assure others we do not frequently hear this type of feedback about sounds. Thank you again, and I hope you will consider staying with us again. Sincerely, Cheraz Ecker General Manager
$50 overnight parking is too expensive. I parked across the street for $30. Also, 18% service charge PLUS a $4 delivery fee is a bit excessive for room service. Otherwise, very satisfied.Genuine Hotels.com guest review
Response by Loews Madison Hotel Dear Guest, I’m glad you were overall satisfied with your stay. Our overnight parking includes 24-hour in and out privileges whenever guests want, in a secure video-monitored facility, while less expensive garage options often do not allow you to come and go and also close in the evening and on weekends. For the type of parking services and flexibility we offer, we’re confident our rates are in line with other city garages as we perform regular rate checks with DC hotels. Thank you for taking time to provide feedback. Sincerely, Cheraz Ecker General Manager
good hotel. Nice people. great food just real, real slow in getting the food to you.Genuine Expedia guest review
"Central to all tourist attractions"
Nice and comfortable rooms, central location, easy check in and out, friendly staffsGenuine Expedia guest review
"Perfect Washington DC visit!"
We came into Washington DC for one night, as part of a college touring trip that had us moving hotels every day or two for a week. The Loews Madison was a wonderful place to stay-- the best of our entire trip. The staff was professional, attentive and went out of their way to assist with anything we needed. Our room was equally perfect-- with beautiful […] clean lines in the decor, eloquent plush bedding, and everything we needed for an easy stay. The location is also good-- we were able to walk in a few minutes to the WhiteHouse and monuments, and to find a restaurant (one of many) nearby. This is a nice hotel and a very enjoyable place to spend your time in DC. Highly recommend. Read moreGenuine Expedia guest review
Great location, the most comfortable bed I have ever slept in.Genuine Expedia guest review
"Not a 4 star hotel"
Staff was nice and courtenous but upselling started at check in e.g room upgrade. $50 for parking while the garage next door charges $27. Very small tight rooms. Small lobby with one receptionist resulting in waits. Only one small resturant, no pool, no coffee pot in the rom or ice machine on the floor. Old dark gray rooms. Not worth the price. Only […] pro was that they have queen size beds. I usually stay at the Grand Hyatt in that area and would recommend it over Loew's Madison for price and amenities. Read moreGenuine Hotels.com guest review
Response by Loews Madison Hotel Dear AK, Thank you for the note about our friendly staff. Room upgrades are meant to enhance guest offerings and are made available as a choice. Regarding parking, our overnight price includes 24-hour in and out privileges whenever guests want, while a garage like you mention with lower fees does not allow you to come and go and most often closes in the evening and on weekends. We regularly check our parking rates with other DC hotel garages, and we’re confident ours are in line with others’ rates. I’m disappointed you did not like our renovated rooms. For other offerings, we have added a Barista Bar with Starbucks Coffee near the lobby, and in Summer 2014 we will open a second restaurant on property by renowned Chef Jose Garces. Thank you for the feedback, and hopefully you will give us a chance to shine during a future visit to DC. Sincerely, Cheraz Ecker General Manager
"Nice hotel close to White House"
Very nice hotel, close to the White House & the monuments but it is in the part of downtown that is dead after 5pm. If you are interested to stay somewhere that you can walk outside after 5 & find it lively, this is not the place to stay.Genuine Expedia guest review
"Perfect for white house tour weekend."
Staff was very accommodating and helpful. Hotel was very clean. The Fiat car service is a great extra feature.Genuine Hotels.com guest review
Nice rooms, really good restaurant and prices are very reasonable.Genuine Expedia guest review
I was the planner for a conference at a nearby venue and arranged for 10+ presenters to stay at the Madison. Reviews from those guests ranged from mediocre to terrible, and the worst case was a woman whose room had been released and she was shipped off to a 2 star property forty minutes away in traffic. (This despite the fact that I paid almost $500 […] for the room.) Never again, unless there is not another room in town. Read moreGenuine Hotels.com guest review
"Amazing hotel! Loved everyone about it!"
Rooms were comfortable and very clean, hotel staff was very helpful and friendly. The Resturant was great!Genuine Hotels.com guest review
The room was small and very tight. There was a "designer" coffee maker for which housekeeping was unable to provide adequate coffee...............really "we're out of coffee"???? They were totally unhelpful,. You have a Starbucks in the lobby which only carries about half of what a normal shop does. Overall the people at the hotel were nice but service […] was sorely lacking Read moreGenuine Hotels.com guest review
Response by Loews Madison Hotel Dear Bill, Thank you for your review. I’m quite disappointed to hear you experienced unhelpful, lacking service and did not enjoy our accommodations. I apologize for the inconvenience and frustration of not having coffee in your room for the coffee maker. I can assure you this experience is not representative of the top notch, professional and prompt service we strive toward every day and for which many guests have come to know us. We do have a Starbucks Barista Ba serving several beverage options, located very close to the lobby for guests’ convenience. And we will be adding a Frappuccino machine very soon. I will review your service concerns with our leadership team and hope you might give us another chance to earn your loyalty. Thank you. Sincerely, Cheraz Ecker General Manager
"Great Hotel in downtown D.C."
This was a great hotel. The check-in was smooth and very friendly, the room was clean and spacious, and our stay was wonderful! Thanks for the great job!Genuine Expedia guest review
"Nice hotel 6 blocks from the White House"
Definitely would stay here again. The staff was always smiling, friendly and very accommodating. We stayed in a premium king room. The bathroom was nice, but small; it would be tough getting more than 1 person in there at the same time.Genuine Expedia guest review
My wife and I arrived late December, the weather outside was very cold. Unfortunately, the room was very cold as well as the staff. They were quick to repair, however, the heater was loud and the staff was still cold (tough the maintenance guy was nice). The concierge was stiff and not very helpful. The valets seemed to only respond to tips. Toiletries […] were never replenished and beddings and towels were never changed. It honestly felt like they didn't want us there. Even the sheets made my wife itchy. On the good side, the decor was nice and the location was ok. Despite the coldness of the hotel, my wife and I still had a good time in DC. Read moreGenuine Expedia guest review
"Hotel staff were tops!!!"
Very much enjoyed my stay. The staff at the hotel went out of their way to make us feel comfortable. I was impressed.Genuine Expedia guest review
"Very nice hotel but should be for the price"
My stay was very nice but had difficulty getting my receipt emailed to me. I was bounced around from office to office. At one point I was placed on hold for 30 minutes.Genuine Expedia guest review
Incredible hospitality. Great service. Very nice decor. Staff was helpfull and friendly.Genuine Expedia guest review
We enjoyed our stay.Genuine Hotels.com guest review
"Excellent hotel and location"
My wife, one year old, and I had a great stay! The hotel was excellent in terms of decor, service, location, and friendliness of the staff. We dined infrequently at the hotel. The breakfast was excellent, but, the dinner menu was limited. However, there were several dining options nearby. We would definitely stay again!Genuine Hotels.com guest review
The staff was very friendly and the location was great. The concierge set up a tour with a guy named Victor who was absolutely wonderful and full of knowledge. Innocent and Milan from the concierge sent up milk and cookies for my son's birthday and were very helpful. Our overall stay was great and would definitely recommend the hotel.Genuine Expedia guest review
"Good for business travel"
Overall, this is a good hotel. The rooms are nicely decorated, clean, and comfortable. The lobby is beautiful and the bar/restaurant looked nice (although I didn't try it). Only two minor complaints: I ordered a fridge to be brought to my room and it took over an hour, making me late for a meeting. I had to call 3 times to check on the status. Also, […] they charged me for consuming items from the minibar, which I didn't. I called and they refunded it right away, but still a bit annoying. Overall, nice hotel, good location. Read moreGenuine Hotels.com guest review
"much smaller hotel than pictures depict"
If you want a quiet small hotel close to everything this is it. We were really looking for a big hotel experience and judging from the pictures that is what we were getting but it was a small quaint hotel, no waiting for elevators, very quiet, great restaurant and lounge attached with reasonable prices but not much in the immediate area in the way of […] restaurants. The older gentleman who was the evening doorman was such a charm and made our stay so special. The bathroom was small and the room with two queen beds was sort of cramped but overall it was a great experience, we stayed four nights Overnight parking was 50.00 but on Saturday night you could park across the street on the street, it is free on weekends and allowed. We took advantage of that. Small tv. Free Wifi was great Read moreGenuine Hotels.com guest review
This is an old hotel that has been remodeled and that is also aging in the common areas and hallways. The location is good and the rooms are fine, but the food is very expensive and not a good selection.Genuine Hotels.com guest review
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