"Perfect for white house tour weekend."
Staff was very accommodating and helpful. Hotel was very clean. The Fiat car service is a great extra feature.Genuine Hotels.com guest review
Nice rooms, really good restaurant and prices are very reasonable.Genuine Expedia guest review
I was the planner for a conference at a nearby venue and arranged for 10+ presenters to stay at the Madison. Reviews from those guests ranged from mediocre to terrible, and the worst case was a woman whose room had been released and she was shipped off to a 2 star property forty minutes away in traffic. (This despite the fact that I paid almost $500 […] for the room.) Never again, unless there is not another room in town. Read moreGenuine Hotels.com guest review
"Amazing hotel! Loved everyone about it!"
Rooms were comfortable and very clean, hotel staff was very helpful and friendly. The Resturant was great!Genuine Hotels.com guest review
The room was small and very tight. There was a "designer" coffee maker for which housekeeping was unable to provide adequate coffee...............really "we're out of coffee"???? They were totally unhelpful,. You have a Starbucks in the lobby which only carries about half of what a normal shop does. Overall the people at the hotel were nice but service […] was sorely lacking Read moreGenuine Hotels.com guest review
Response by Loews Madison Hotel Dear Bill, Thank you for your review. I’m quite disappointed to hear you experienced unhelpful, lacking service and did not enjoy our accommodations. I apologize for the inconvenience and frustration of not having coffee in your room for the coffee maker. I can assure you this experience is not representative of the top notch, professional and prompt service we strive toward every day and for which many guests have come to know us. We do have a Starbucks Barista Ba serving several beverage options, located very close to the lobby for guests’ convenience. And we will be adding a Frappuccino machine very soon. I will review your service concerns with our leadership team and hope you might give us another chance to earn your loyalty. Thank you. Sincerely, Cheraz Ecker General Manager
"Great Hotel in downtown D.C."
This was a great hotel. The check-in was smooth and very friendly, the room was clean and spacious, and our stay was wonderful! Thanks for the great job!Genuine Expedia guest review
"Nice hotel 6 blocks from the White House"
Definitely would stay here again. The staff was always smiling, friendly and very accommodating. We stayed in a premium king room. The bathroom was nice, but small; it would be tough getting more than 1 person in there at the same time.Genuine Expedia guest review
My wife and I arrived late December, the weather outside was very cold. Unfortunately, the room was very cold as well as the staff. They were quick to repair, however, the heater was loud and the staff was still cold (tough the maintenance guy was nice). The concierge was stiff and not very helpful. The valets seemed to only respond to tips. Toiletries […] were never replenished and beddings and towels were never changed. It honestly felt like they didn't want us there. Even the sheets made my wife itchy. On the good side, the decor was nice and the location was ok. Despite the coldness of the hotel, my wife and I still had a good time in DC. Read moreGenuine Expedia guest review
"Hotel staff were tops!!!"
Very much enjoyed my stay. The staff at the hotel went out of their way to make us feel comfortable. I was impressed.Genuine Expedia guest review
"Very nice hotel but should be for the price"
My stay was very nice but had difficulty getting my receipt emailed to me. I was bounced around from office to office. At one point I was placed on hold for 30 minutes.Genuine Expedia guest review
Incredible hospitality. Great service. Very nice decor. Staff was helpfull and friendly.Genuine Expedia guest review
We enjoyed our stay.Genuine Hotels.com guest review
"Excellent hotel and location"
My wife, one year old, and I had a great stay! The hotel was excellent in terms of decor, service, location, and friendliness of the staff. We dined infrequently at the hotel. The breakfast was excellent, but, the dinner menu was limited. However, there were several dining options nearby. We would definitely stay again!Genuine Hotels.com guest review
The staff was very friendly and the location was great. The concierge set up a tour with a guy named Victor who was absolutely wonderful and full of knowledge. Innocent and Milan from the concierge sent up milk and cookies for my son's birthday and were very helpful. Our overall stay was great and would definitely recommend the hotel.Genuine Expedia guest review
"Good for business travel"
Overall, this is a good hotel. The rooms are nicely decorated, clean, and comfortable. The lobby is beautiful and the bar/restaurant looked nice (although I didn't try it). Only two minor complaints: I ordered a fridge to be brought to my room and it took over an hour, making me late for a meeting. I had to call 3 times to check on the status. Also, […] they charged me for consuming items from the minibar, which I didn't. I called and they refunded it right away, but still a bit annoying. Overall, nice hotel, good location. Read moreGenuine Hotels.com guest review
"much smaller hotel than pictures depict"
If you want a quiet small hotel close to everything this is it. We were really looking for a big hotel experience and judging from the pictures that is what we were getting but it was a small quaint hotel, no waiting for elevators, very quiet, great restaurant and lounge attached with reasonable prices but not much in the immediate area in the way of […] restaurants. The older gentleman who was the evening doorman was such a charm and made our stay so special. The bathroom was small and the room with two queen beds was sort of cramped but overall it was a great experience, we stayed four nights Overnight parking was 50.00 but on Saturday night you could park across the street on the street, it is free on weekends and allowed. We took advantage of that. Small tv. Free Wifi was great Read moreGenuine Hotels.com guest review
This is an old hotel that has been remodeled and that is also aging in the common areas and hallways. The location is good and the rooms are fine, but the food is very expensive and not a good selection.Genuine Hotels.com guest review
"Excellent for business and leisure"
Wouldn't hesitate to return.Genuine Hotels.com guest review
"Nice hotel avoid eating there."
The Post Script restaurant's food is awful and the service may be the worst hotel service I have ever had.Genuine Hotels.com guest review
"YES and YES"
I would definitely stay there again. Wonderful staff, clean and crisp hotel. Rooms were stylish in an upscale and appealing design. Comfy bed and nice deep and long tub! You don't find that everyday. Great bedding and pillows.Genuine Hotels.com guest review
"The hotel is inconsistent ..."
The staff was great but there wasn't enough staff. Common areas magnificent decorated. Bedrooms rather common just painted nicely. The area is within a few blocks of being really good. Star rating is too high there are more economical choices nearby.Genuine Hotels.com guest review
Beautiful hotel. Helpful, kind staff. We enjoyed our 3 night stay. We would definitely stay here again.Genuine Expedia guest review
"Nice Hotel, Tech Upgrade Wouldn't Hurt"
We stayed one night at the Loews Madison and really enjoyed our stay. The service and comfort of our room were wonderful. The only minor issue I found was with the TV and internet. While both worked fine a tech update wouldn't hurt. I tried to stream a show to the TV using Chromecast and wasn't able to get it to work due to the hotels network configuration. […] The first TV in the room didn't even have an HDMI outlet and was pretty old. Very minor complaint but wanted to note nonetheless. Read moreGenuine Hotels.com guest review
"Great deal at an impressive hotel"
Was stuck in town for an extra day due to bad weather, so I found a good rate at this nice looking (from the outside) hotel. I checked in and found the inside even more beautiful and well kept. The people were great, the room was great, the lounge was great (although they keep their Guinness too cold (if that's my only complaint about my stay, you can […] tell I was impressed!).The location is only one more reason to stay here- its 2 or 3 easy blocks to the White House. Read moreGenuine Hotels.com guest review
Parking was overpriced($50/night) but other than that everything was great! The room was EXTREMELY clean and comfortable! The bar downstairs was GREAT... Wonderful drinks and the bar staff was EXCELLENT!Genuine Expedia guest review
It was good experience. The staff was friendly and the room was comfortable.Genuine Expedia guest review
very clean, nice decor, pleasant staff, great bar/restaurant. Only complaint is the $50 parking garage that they park your car in. If you are there on a weekend, you can park on the street for a minimal amount, and sundays are free :)Genuine Expedia guest review
"Convenient for work or site seeing"
Fantastic Property, Fantastic staff!Genuine Hotels.com guest review
"Close to every thing perfect to stay"
Marvelous if i return to savannah defenetly will return to this cosy hotel super clean, breakfast wonderfull,Genuine Hotels.com guest review
I stayed in the Madison for 5 nights and it was a real pleasure! Great, comfortable bed, wonderful pillows, clean, fresh, nice bath....all good! Nice location. Highly recommend!Genuine Expedia guest review
"Lasy minute decsion and worked out great"
Everything was great especially service and personnel. Only complaint was they wanted to charge an $80 special cleaning charge for some blood on pillow from my son's minor nosebleed. That seemed excessive.Genuine Hotels.com guest review
"Hotel was fine"
Hotel was fine, but they kill you with the extra charges. I printed 1 page in the business center and it cost me $6.36; to watch a movie was $15.99, a simple breakfast for 2 was over $40. Room was ok.Genuine Hotels.com guest review
"Right up the street from the White House"
Nice and close to the White House, a few short blocks from some good bars etc. Comfortable room and friendly service. Bath was clogged on the first morning, so ended up showering with water filling in the bath up to my ankles, but they fixed that when I notified them. Good hotel, would happily stay there again.Genuine Hotels.com guest review
"Great hotel with even a better staff"
My wife and I had enjoy our stay at Loew Madison Hotel. The staff were super friendly and helpful. The rooms were nice and well taking care of. The next we return to DC, we will going to stay here again.Genuine Hotels.com guest review
i cannot say enough nice things. Everyone was nice and room was outstanding. My only negative was the glass in the bathroom was dirty when I arrived but the housekeeper was so apologetic when I showed her. The location is excellent and the room was cheery and clean and very nice. I would stay there againGenuine Hotels.com guest review
"Wonderful hotel walking distance to attractions"
In DC on business. Hotel close to office and fine restaurants.Genuine Expedia guest review
Great location. Wonderful bar and restaurant. Luxurious room.Genuine Hotels.com guest review
"Exceptional Hotel DT DC -"
Top to Bottom - the beds are ultra comfy, the lobby, bar and restaurant are extremely inviting, and the staff is excellent. Add a pool, and they'd be golden.Genuine Expedia guest review
The Loews was a beautiful hotel and I enjoyed the stay. My only challenge was the climate control system. I sam a polar bear and I like a cold room at night. I was able to open the windows to get come cold air, but then the heat would kick on and make it hot again. The system didn't allow for me or the engineer to change this. It was frustrating and […] will prevent me from returning. Read moreGenuine Expedia guest review
I initially booked here because they are pet-friendly, however it doesn't make you aware of any charges until after you book. I got notified of the pet deposits/charges in my emailed receipt. "Pet fee: USD 75.00 per room, per stay (maximum USD 75.00 per stay)". Pet deposit: USD 75 per stay". This information should have been stated under room information. When […] I checked in the clerk said I was upgraded, however the room assigned was the exact one I paid for online. Didn't quite understand that. Read moreGenuine Expedia guest review
Friendly and helpful staff, great location, extremely clean room. I would recommend to anyone.Genuine Expedia guest review
"Loews Madison Hotel, DC"
Beautiful hotel, service was top notch and the location was perfect. Easy walk to White House and other DC sites. We were at the back of the hotel, facing another building and a good view of the HVAC units. But I imagine that's what you get for the $209 price of room.Genuine Hotels.com guest review
Loews DC was amazing. Beautiful hotel and great food! Truly a great experience!Genuine Hotels.com guest review
"Convenient location in Downtown DC"
The hotel was clean and classy.Genuine Expedia guest review
We were vacationing in Washington DC.Genuine Expedia guest review
"Convenient location. Hotel has seen better days."
The lobby and in-room furnishings are weathered. The location was ok if you're looking to be right downtown. Probably great for business travel. But the cleanliness and condition of the furniture and the decorative bedding could be improved. It probably was once deserving of a 4 star rating but it definitely isn't anymore.Genuine Expedia guest review
"Good location/pleasant staff."
My husband and I Washington, D.C. for two days and found the Loews Hotel to be a fine location for walking and for access to Metro. The staff was efficient and pleasant and the room was nicely appointed. We walked to the Library of Congress (a couple miles), National Museum and White House and Capitol and used Metro to return. All easy. Lots of restaurants […] within walking distance. Read moreGenuine Expedia guest review
"Good location to metro stops and walking to Mall"
Good location. Hotel is quiet and a bit off the beaten track. Easy walk to restaurants and federal buildings.Genuine Expedia guest review
"Just the right size and place!"
My husband and I stayed four nights at the Madison this fall. It is a very lovely hotel....not too big. It is elegant and the staff was superb. The bar was friendly and comfortable. The bed a delight. The towels big and fluffy. The concierge was fabulous. She took care of our needs with style....loved her restaurant recommendations and bookings. No […] reason not to spend time in the Lowes Madison. Read moreGenuine Expedia guest review
"A Memorable Trip"
The idea of the trip was to celebrate my nephew's 10th birthday in our nation’s capital. He is very acquainted with all things political and studies the Presidents. So it was awesome to stay at a hotel that had a traditional décor but a modern attitude. The room we had was perfect – vintage pictures on the wall and the wallpaper was in a black and white […] toile that depicted colonial life. We met several of the staff during our stay. They were from all over the world. It was awesome. We booked the room on Expedia and were greeted and treated like special guests from the moment we arrived. The best part was on the day ofof my nephew's birthday I happened to mention it to the doorman, who had gotten to know us during the week. He jotted down our room number and when we got back to our room that afternoon, there was a gorgeous tray of chocolate chip cookies. And a glass of milk set in an ice bucket. Thanks to the Loew's Madison, this trip will be one we will both remember for all our lives. Read moreGenuine Expedia guest review
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