"Great hotel and convenient location!"
We have stayed here several times and loved it. Very clean and updated rooms and great staff. This is in a great location just off Scottsdale Rd. and easy access to the 101 expressway entrance. This hotel has many restaurants and a small coffee shop/cafe for early morning coffee and light breakfast. Great fitness center and fantastic pools for everyone […] to enjoy- from small kids to adults. Also, every evening there is live music in an indoor/outdoor seating area for drinks and/or appetizers while listening to the live music and relaxing. Great hotel and fun for all ages! Our family highly recommends it and will return there again in the fall. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so very much for your wonderful review, and strong recommendation. We certainly hope to welcome you back to Scottsdale soon!
Very nice place. Room rates where kinda steepGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your feedback, Michael. We hope you were able to take advantage of all our resort and spa have to offer.
Went to Baseball Spring Training. Hotel very upscale and clean. Rooms slightly small and food choices for families were limited. Water slide closed at 5 pm but pools open 24 hours. Overall beautiful hotel. Would go back with husband but make other arrangements for kids.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We're pleased that you enjoyed your stay with us, Lee. We will certainly take your feedback into consideration for future planning, so we appreciate you taking the time to provide honest feedback. Hope to see you again.
"Loud families welcome, but want to relax? No way."
Clean and efficient as you might expect from Hyatt. Rooms were comfortable and it looked like most would have a view of the beautiful pool and grounds. Sadly, the pool areas are for kids and open 24 hours. No quiet place to find peace if you're looking to relax. No adult pool, no 'adults only' jacuzzi or even a "quiet zone." We asked the hotel staff […] where we could find a quiet place to relax and they apologized…the kids splashing, yelling, jumping, etc at 8:00pm at the ONE jacuzzi on the entire property was ridiculous. The other option, the lobby lounge area has a live band with stadium-sized speakers which were so loud we couldn't share a conversation or even hear our waitress. My husband and I hoped for a quiet breather and sadly one is not to be found at this Hyatt location. By the way, we are young and have kids and love kids and are not haters…we're just so disappointed. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We appreciate your review, Valerie. We are disappointed to read that you did not have the most relaxing getaway with us. We do have 'adult only' pools and areas, so I apologize if you were not made aware of those areas during your stay with us. We understand many couples and guests want a quiet getaway, and we aim to provide that, with our adult only areas and quite nooks around the property; we are just very sorry that was not your experience with us. We certainly hope we have the opportunity to renew your feelings toward our resort in the future.
"Worse experience ever"
We came to the hotel with 2 kids with the reservation of 2 double bed room. Since they did not have the room we reserved, the manager offered us a room with 1 king bed and extra blankets for the kids to sleep on the floor. We paid more than $300/night and this is what we were offered at 10pm after driving for 7 long hours to this hotel! The manager […] was swearing that he doesn't have a room and there is nothing he could do about it...BUT if we pay at least half price, he probably could find the second room for the kids to sleep in!! We left Hyatt at 11pm to look for another hotel, the one that could treat people with respect and dignity. Sure enough, we found it. Read moreGenuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are very disappointed to read your review, Ronie. We apologize for any inconvenience you may have experienced. We can assure you that this is a very rare instance. Please know I will be sharing your review with our team in order to ensure your feedback is received and heard.
"great, not the best"
The pools were not that big as described, but the room was comfortable. Hotel services were great! I do not know if it worths the money I paid.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your feedback, both constructive and positive.
"Great time for the family"
Great for family stays. The pools, slide, and activities (bikes, game room) kept a 5, 10, and 12 year old each happy, while the parents had a great time, too. The brunch buffet leaves quite a bit to be desired - subpar food served on the not hot enough side - and the pool side service is slow, but there are plenty of great restaurants a quick drive […] away to Old Town to compensate. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thanks for your feedback, Amanda. We appreciate your insight, and apologize that you were not completely satisfied with our buffet and pool side service. We will relay your comments to our team to see how we may refine our service and offerings.
"Very Nice Hotel"
Great Place to Stay. Nice Updated room, Large bathroom with oversized shower, Pool with Beautiful grounds.Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We're thrilled you enjoyed your stay with us. Thank you for your feedback.
The most impressive facet of this hotel is their friendly staff. I did not find one person who did not smile, want to make my stay wonderful and ask if there was anything else they could do to assist.Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your kind comment about our friendly staff. We really appreciate it!
Awesome facility and staff. I will vacation there again. One of my favorite resorts!Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much! We're thrilled you enjoyed your time with us. Hope to see you again.
"Hyatt Gainey Ranch Scottsdale, a slice of Heaven"
This hotel is incredible. Great for families, yet has private areas for adults. It has one of the most beautiful courtyards I have ever seen, providing a view of a two story cactus, a fountain, a pool, a lake, a golf course, and the Senora mountains. All while standing in the same location. Service is incredible, every amenity available, great location. […] Can't say enough good things. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much for your great review, Richard. We are thrilled we can provide you with a 'slice of heaven' in Scottsdale. That is a true honor. We certainly hope we have the opportunity to serve you again in the future.
I don't have one negative thing to say. Fabulous, fabulous, fabulous.!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your fabulous review, Andy! We're delighted you enjoyed your time at the Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch.
Great hotel. Nice environment. Band was mediocre but still decent considering.Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your constructive feedback regarding our live entertainment. We will certainly share your review with our team.
"Cannot wait to return!!"
Superb hotel, wonderful staff, gorgeous facility. Completely enjoyed the ambiance, food, service--the most congenial helpsful staff! Even getting a rental car at the hotel was easy!Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much for your lovely review! We are thrilled you enjoyed your stay with us.
"Will be back"
Sal the courtesy shuttle driver was very timely and informativeGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thanks for your review, Lauren! We would love to welcome you back to our resort.
"Good place to relax in Scottsdale."
This is our second visit to the hotel and found it as satisfying as our first stay exempt for 2 things. On check in we were told that they didn't have the King that we reserved. I was too tired to complain at the time, so we took the 2 double bed room. On going to the room, we had to request a new room, twice, due the rooms smelling like smoke. The […] staff was very accommodating and we did get an acceptable room. Otherwise no problems. The staff here is very friendly especially the workers in the snack shop. The pool area and the patio area just outside in the rear is very relaxing. Read moreGenuine Expedia guest review
"Doesn't function as a class hotel."
Nice rooms, but the hallways are not air-conditioned, and the bedroom air-conditioning was very weak, making my stay uncomfortable. I don't enjoy spending my travel time with hotel engineers, so I checked out in the morning. I requested a room close to the entrance/elevator, which was not honored. So many hotels in the area, there must be something […] better. Should have read the reviews more closely. Read moreGenuine Expedia guest review
"Rooms were dirty"
Service was bad and housekeeping was the worst experience I have ever hadGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We apologize for your experience on this occasion, Cori. We welcome the opportunity to discuss your stay in more detail offline, as we are always working to improve guest experience.
My wife and I spent the weekend for her birthday. We had an awesome time at the pool and the room was extremely clean and comfortable. Staff was incredible kind. I will return. Great experience.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Hi David - We are thrilled you and your wife had a great experience at our resort. We are honored to read you chose to spend such a special occasion with us, as well. Thank you!
"Very nice hotel ."
Hotel has great pools and very family oriented. One complaint is ac system does not get as cold as you want it even though you can adjust it .Genuine Expedia guest review
"Beautiful resort hotel"
Was promised 2 queen beds by Expedia staff ....hotel only had 2 full beds. A/C although nec was blasting right toward head of one bed. Adult daughter & 17yr granddaughter had to share one full bed and were freezing at nite, we even called for extra blankets. Service great, food great!Genuine Expedia guest review
Only thing I would change would be to make it closer to me home.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch It makes our day to read your review. Thank you so much!
Fantastic resort, incredible food, awesome live music, great staff, super comfortable bed/room -- literally zero complaints!! We loved every minute! OH - and the complimentary margaritas at check-in weren't all bad either :)Genuine Expedia guest review
"Nice hotel - some things to know though"
Rooms were very nice n well appointed but be forewarned that the beds are true double beds - small for 2 people n smaller than most other hotels. Also - our room was right over the delivery area to the hotel and deliveries were made at all hours - 2am, 6am, etc. We were only there 2 nights so was not worth moving or complaining but if you are a light […] sleeper you will not be happy with your room in that area of the hotel. Certainly disappointing that they would put anyone there as the hotel was far from full during our stay. Nightly music was amazing - some great singers that the kids enjoyed as well. Pools were fun for teen boys with volleyball and basketball and the slide! Overall, we enjoyed our short stay and would go back. Read moreGenuine Expedia guest review
loved the pool area and slide. Also, enjoyed the nightly live music. As with any resort, food and drink expensive. Staff very nice! Hotel room is a great value!Genuine Expedia guest review
"kids had a blast"
best pool for little kids, ever.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch It's a very high compliment when you can impress the kiddos. Thank you for your great review!
Gorgeous resort! Can't wait to come back!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much!
Spent a night and a full day at Hyatt, the AZ heat was seamless at the awesome pools in the shade of all those palm trees. Great live muzic at the center stage during diner, enjoyed every minute of our stay.Genuine Expedia guest review
"Prettier than the Pictures"
The check in staff and the coffee shop, room service, restaurant (outside too) was great. The pool attendants were very slack in all ways.. So hotel staff a 5; pool attendants a 2. My stay was mostly medical; 1/3 pleasure.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We really appreciate your feedback, Wanda. Please know I will be reviewing your constructive comments with our team in order to improve our services. Thanks for bringing that to our attention. We hope you still were able to have a wonderful and relaxing time with us.
The staff was very friendly and courteous to our group. They facilitated our requests quickly when we needed more items for the room. The view is absolutely marvelous, both from the room and the surrounding area around the hotel. The only issue I had was that our group walked everywhere and it was a 15 minute walk to any eating establishment. Otherwise, […] I highly suggest coming here if you have the ability to!!! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thanks so much for taking the time to write a review of your stay with us.
"Nice room very expensive food"
The stay was nice, but I did not like having to pay a "resort fee" in addition to the rate I was quoted by hotels dot com. The food and drinks I bought were overpriced for what I got.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your review. Our resort fee covers a large variety of amenities such as: Internet access, use of our 24-hour fitness center, local calls, faxes, tennis court time, and much more!
"Took good care of us"
We had a great time poolside and dining in all the available spots at this hotel. Friendly staff and took good care of us!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch I'm glad to read our team took good care of you. Thanks for visiting!
Beautiful atmosphere inside and out. Food expensive and bed a little too hard for me,but I loved my stay and would come back.Genuine Expedia guest review
"Hard to get a drink at pool."
They have incredible volleyball nets, but no volleyballs for use. The only balls available were like medicine balls. Only one bar for all of the pool area.Genuine Expedia guest review
"great service by all its staff"
One of the best services I remember getting at a hotel! Any request is taken care of instantly, and hotel is great location, great facilities for the familyGenuine Expedia guest review
"Five Star all the way!"
We stayed at the hotel at Gainey this past July. Pool was amazing, tons of lounge chairs! Hotel was immaculate and the food and staff tremendous! Fair prices on everything except that the kiddie cocktails purchased for $6 by the pool were so tiny and served in kiddie cups - charge $2, or make them larger...Genuine Expedia guest review
"I will be back"
The staff at this hotel are as good as any 5star. A special thanks to Anita the concierge, who was better then great.Genuine Expedia guest review
"wonderful for relaxing"
this is a world class facility the site is breath taking what a lovely place....Great place for family vacation, gathering with friends and just plain relaxation.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you very much! Your comments are so kind. We really appreciate them.
"Not so good..."
The beds and pillows were most uncomfortable. Would have slept on the floor, but the carpet had stains on it and could not trust that it was clean. Not worth the price of the room. The pool also needed to be cleaned, I appreciate the "beach" factor, but when you have sand carried over to the other non-beach front pools, its annoying.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We apologize about your experience with us. We always aim to exceed our guests' expectations and it appears we failed to do that on this occasion. We do hope we'll have the opportunity to renew your feelings toward our resort in the future.
"Really nice hotel."
Our family had a great weekend there. My boys had a blast at the pool areas. So many places to visit and anywhere you go in the hotel, its so beautiful; breath taking.Genuine Expedia guest review
My stay at the hotel was perfect I was there for 7 days. The pools are clean and staff friendly. I needed to extend my stay due to a late flight and the staff assisted professionally. I would highly recommend this hotel.Genuine Expedia guest review
We loved our stay! They upgraded our room, gave us complimentary champagne and birthday cake and we got 2 margaritas upon check in! I planned my birthday party there with a group of 20 and they accommodated us very well! We had so much fun at the pool all day and my friend booked me a wonderful massage at the spa! Best massage I had ever gotten, and […] ive gotten a lot of massages! It was a great hotel, great food, and beautiful grounds! You wont be disappointed! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are thrilled to hear that had such a pleasant stay! Thank you for providing a review. We look forward to spending more time with you soon.
"Descent hotel but better else where"
Was excited to stay here after all reviews. However rooms were outdated and somewhat small. We waited 45 minutes and 3 phone calls later to front desk to have towels replaced at pool. The guests around me also complained about the lack of urgency hotel staff had. All in all a descent stay but will be going else where for a premier hotel for the money. […] Live bands were great though. Read moreGenuine Expedia guest review
The resort was quite lovely. The rooms were nice and spacious, but housekeeping was a bit disappointing. Food was extremely expensive and there were not very many options. Overall, nice resortGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback. We are pleased that you were happy with your stay, but we apologize that you were displeased with our staff. We will bring up the issue with them immediately.
"Amazing Property, Rooms Mediocre"
The pools and grounds at this place are awesome! There is a sand beach and a huge water slide with a height req of 42 inches that my kids just loved. We were crazy enough to come to Scottsdale in July and despite the 110 degree weather the pool was never crowded. The sushi restaurant was closed all of the nights we were there which was a bummer. They […] had live music in the lounge in the evening which was cool. The only complaint I have about this hotel are the rooms. They are very small and we felt very cramped despite paying an extra 45 dollars a night for a room that sounded like an "upgrade" when booking. There was an a/c vent that clicked on very loudly all night long and blew right on our face, being a wall vent 3 feet from the bed. The mini fridge leaked water on all of our food. That being said, the beds were very comfortable. I guess I just expected a little more space in the room for the price and comparing to some of the other resorts in the area. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for taking the time to write a review of your stay with us. I'm glad to see that you enjoyed our resort and accommodations! We apologize that you were displeased with the size of your room. Next time, please alert the front desk and we will provide you with a better experience.
"Awesome Family Resort!"
The kids loved playing in the beach sand building sand castles for hours! The slide was a blast! Dive in movie night with popcorn was a fun and relaxing evening for the entire family!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable, and we look forward to seeing your family again soon.
"Not for young adults"
For us, we thought the parking lot was too detached from our hotel room. There is no shuttle service to the parking lot, and if you're the type that likes to venture out rather than buy overpriced meals and drinks at the resort, then you're gonna have a hard time. No complaints about the look and feel of the place, the cleanliness, or the staff. Shoot, […] a free margarita upon check-in? Awesome! But again, if you're looking to party a little without the kids, I'd suggest looking somewhere else. The poolside bars close around 5-6pm, and the resort and nearby restaurants seem to cater mainly to the 50+ crowd. Pretty dead and dreary. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We appreciate that you found the property to be clean and beautiful. We sincerely appreciate your feedback and will utilize your comments during future planning. Thank you for reviewing your stay!
"Nice hotel and great family pool"
Our family stayed here for 4 nights. We enjoyed the activities available (Camp Hyatt, Indian dancing, movie on beach, live music, etc) and the pools were great for kids. Lobby and patios were clean and relaxing. The staff was very friendly and welcoming and really made us want to come back for another stay. Room was nice although a long walk from elevators […] next time I would ask for a room closer being pregnant with two small kids. Would have preferred not to have to walk through bar area to get to pools. Overall a great stay and a great deal! We will definitely be coming back! Read moreGenuine Expedia guest review
Great place to stay rooms are very comfortable and pool is great. Food and drinks however are expensive $$$.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for providing a review. We are pleased to read you enjoyed our accommodations! We look forward to seeing you the next time you visit!
"Pool never closes"
Bed was a little too hard but loved the resort. The pool was wonderful! Drink prices at the pool were expensive though.Genuine Expedia guest review
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