All hotels in Scottsdale, Arizona, United States of America
1 room, 2 adults
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7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258, United States of America, ‏‎866-539-8122
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4.5 / 5Excellent

Score breakdown (from 340 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.6
  • Neighborhood
    4.6
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5.0 / 5Outstanding
Stayed for our anniversary. It was such a nice time. We enjoyed the hotel. The staff was friendly and very helpful. The live music was awesome in the lobby. We will be back for sure!
Genuine Hotels.com guest review
1 night romance trip Aug 22, 2015
meranda
US
4.0 / 5Excellent
"Wonderful stay, pleasantly surprised."
Admittedly, I booked the hotel because it was very reasonably priced, the pics of the pool looked good and it has a spa where I could treat my wife to a day of massage and relaxation. I didn't expect much more than a traditional hotel stay other than that, so I was in for a very pleasant surprise. The grounds are beautiful, clean and well maintained. Our room had a very generous shower, was super clean and a huge balcony with two lounge chairs and a cozy table where we enjoyed breakfast each morning. The pool is great, and from what we learned from some other guests with kids, they have all kinds of activities to keep everyone occupied while the adults golfed. 24-hour coffee shop, ice cream, and store are a plus. They also have local tour company in the hotel for last-minute ideas. The spa is top-notch and has everything you would want. The only disappointment was the food options and quality. I picked up sandwiches and Quesadillas from the bar the first night to enjoy on out balcony, and they were below average. We did not eat at the Italian restaurant so I cannot comment on that, opting to drive a bit and find a local spot to eat. We changed our reservations to stay here again in two weeks when we are back in town -- it was that good.
Genuine Hotels.com guest review
2 night romance trip Aug 19, 2015
Phil
US
5.0 / 5Outstanding
"Great Stay"
Loved it
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're so glad to hear you had a great stay with us, Paul! Thanks for your review!
1 night business trip Aug 13, 2015
Paul
US
5.0 / 5Outstanding
"Last day of summer staycation!"
Stay cation with the girls!! We will be back next summer fur some fun!
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Wonderful! Thanks so much for your fantastic review, Karen!
1 night family trip Aug 9, 2015
KAREN
US
5.0 / 5Outstanding
"Don't miss this location"
Fantastic Hotel and amenities. Needs more cabanas that face the adult pool (not the lake). Will definitely come back.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Hi Robert - Thank you for your five-star review and feedback. We really appreciate you taking the time to write a review.
1 night trip with friends Aug 8, 2015
Robert
US
5.0 / 5Outstanding
"Relaxing retreat along with business"
Amazing resort. Wonderful service. Friendly staff. Wife had a spa treatment and was very pleased. Loved the amenities. Was treated like we matter.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your wonderful five-star review, John. We're thrilled you found our resort to be amazing, our service to be wonderful, and that your wife was able to take advantage of Spa Avania!
4 night business trip Jul 29, 2015
John
US
5.0 / 5Outstanding
We asked for a Microwave in the room at our arrival it was not there, a gentleman brought it and was all dented and the door was broke just a junk. The second they of staying they did not clean our room that all we had to asked for extra towels.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Valentin - Thank you for your review, though we apologize about the mishaps you encountered. Please know I will share your review with our team to see where we may make improvements.
3 night family trip Jul 30, 2015
Valentin
US
5.0 / 5Outstanding
"Excellent Showers!"
The Hyatt was a very nice hotel with the most awesome shower!!!
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
So glad you enjoyed your stay - especially our showers!
1 night family trip Jul 20, 2015
Kimberly
US
5.0 / 5Outstanding
"Great resort!!"
Great resort!! Great entertainment!!!
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thanks for your kind words!
4 night family trip Jul 22, 2015
Patrick
US
5.0 / 5Outstanding
Stayed here with my family. Great place. Pool was great. Scottsdale is beautiful.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your wonderful review, Matt!
1 night family trip Jul 19, 2015
Matt
US
2.0 / 5Fair
"Poor service"
Room was not ready until 5 pm on day of check in. Each day the room was not made up until after 3 pm. I will not stay here again
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're very sorry for your experience on this occasion. We will be sharing your review with our team.
3 night business trip Jul 13, 2015
Karen
US
5.0 / 5Outstanding
"Scottsdale"
Awesome! Friendly staff, quick check in, Beautiful Resort! Highly recommend!
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you so much for your wonderful five-star review!
3 night romance trip Jul 10, 2015
Michele
US
4.0 / 5Excellent
"Fun, music and fireworks"
Everyone in our family had a blast. There was something for everyone to do. The kids loved the pool and my husband and I enjoyed listening to live music at the end of the day. The room was spacious and the staff was attentive and and responded quickly to our requests.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're thrilled that you and your family enjoyed your stay with us! We certainly have something for everyone, and we're glad you felt the same way, too. Cheers!
2 night family trip Jul 3, 2015
shelly
US
5.0 / 5Outstanding
"Loved it"
The Gondola was the best. Entertainment was great and unexpected.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're thrilled to read that you enjoyed our gondola ride around the resort. We hope to see you back again!
1 night business trip Jun 24, 2015
john
US
5.0 / 5Outstanding
"Really nice"
Awsome pools, wish the pool bars stayed open later.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're thrilled you enjoyed our awesome pools, Tom! Hope to see you again!
4 night family trip Jun 24, 2015
Tom
US
5.0 / 5Outstanding
"Fathers Day GetAway"
Great Getaway!!! Very comfortable room and a great bed !! Pool crew cleaned up very quickly as people left all the towels and trash !!!
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're thrilled you enjoyed a great Father's Day getaway at our resort!
2 night romance trip Jun 19, 2015
daniel
US
5.0 / 5Outstanding
Great hotel and pools. Will definitely return.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're glad you enjoyed our pool area! Hope to see you again!
1 night family trip Jun 16, 2015
Dawn
US
4.0 / 5Excellent
"Noisy room with poor security on a Friday night"
Stayed 2 nights 2 different dates. The first stay the coffee mugs dirty and the lotion bottle was used. Also the ac did not cool the room sufficiently. Our second night later in the week they upgraded us into a suite which was very nice because of our bad experience on our first night. The suite was really nice. The only problem that night was it was a Friday and kids were running and screaming in the halls late at night. We had to get up early. The ac was also not working right. Not real happy.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thanks for your review, Ronald. We apologize you didn't have a fully enjoyable stay on this occasion. While I am glad to read that our team acted swiftly to correct the issue with your first room, I apologize that you were not fully satisfied with the location of your second room. We certainly hope we have the opportunity to serve you again as this does not sound representative of a normal stay for our guests.
1 night romance trip Jun 15, 2015
Ronald
US
5.0 / 5Outstanding
"2nd stay 2015 June"
We were pleasantly surprised that the front desk gave us such a great room with a view. We were directly over the back patio where we could sit out there and listen to live music at night. This is our second stay and we love everything about this hotel. Beds are a tad uncomfortable. Wish they offered 2 queens. Pillows are a tad hard. Other than this ... The place is spectacular . 5 stars . Great grounds and pool area. Friendly and great staff. Great breakfast cafe on site. Nightly music and entertainment. The water slide is so fast. It's more fun to watch the adults slide than the kids. Really funny! A completely perfect hotel .
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you much for lovely five-star review, Mark! We're thrilled that you enjoyed your time with us. It makes our day to read about return guest visits as well. We hope to see you again soon!
4 night family trip Jun 12, 2015
Mark
US
5.0 / 5Outstanding
"My Awesome Experience"
Hotel service was amazing!!! I ordered a cheeseburger to be delivered to my room, best burger I ever had. I went down for breakfast and a waiter named Mark served me, and his people skills were off the chart. He should be a benchmark for all to follow. Overall rating? I'm coming back for vacation !!!!
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thanks so much, Ronald! We are thrilled you enjoyed our hospitality - and delicious food!
1 night business trip May 29, 2015
Ronald
US
5.0 / 5Outstanding
"Staycation, not so much."
My husband and I checked in for a staycation. The hotel is gorgeous, the staff are over-the-top phenomenal and accommodating, but this is not a hotel for a couples staycation. There were hundreds of children EVERYWHERE and often times no parents monitoring or ensuring that they were behaving. We sat down for wine one evening and a group of kids threw a football right at our table AT THE BAR. No parents in site...just running wild. I honestly felt like we checked in to a daycare center for the weekend. At the adult pool, they decided to do grout work the entire time we were there. A whole crew came in and ripped everything up and began working on a timely project while those of us at the pool were trying to rest and relax. Also, both poolside bars don't open up until 11. A little weird considering the pool is open at 7 am. If you're sitting down by the pool early in the morning, it'd be nice to be able to grab a poolside coffee/smoothie/etc. but instead you had to pick up, leave the gated area and go up to a restaurant. Very odd. Never been at a hotel that didn't have their poolside bars open when the pool opened.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your comments, both positive and constructive. We really appreciate your honest feedback, and will be sharing your review with our team to see how we may make improvements in the areas you mentioned.
1 night romance trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"We'll be back!-)"
A wonderful Mothers Day stay. The kids had a great time and the slide was a hit with the entire family.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're honored you chose to celebrate Mother's Day with us! That is absolutely wonderful to read. We definitely look forward to seeing you back here in the future.
1 night family trip May 9, 2015
Anutza
US
5.0 / 5Outstanding
"A stay-cation with drinks by the pool"
Overall excellent stay. We spent the day at the pools, enjoyed drinks and had Sunday brunch. I would definitely recommend this hotel and stay again.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your five-star review and recommendation! That makes our day. We're so happy you enjoyed a wonderful staycation with us lounging by the pool and enjoying our Sunday brunch. Sounds like a successful vacation to us!
Other trip May 11, 2015
arizona
US
3.0 / 5Good
"Bachelorette party"
I had my bachelorette party for dinner at Alto Ristorante which was wonderful. A beautiful setting and our waiter Tommy was very attentive as well as a good sport as he waited on 19 crazy women. I reserved 2 double rooms for the one night which were clean, right next to each other (a nice bonus) but a little far from the entrance to the hotel. Upon reservation, I was told that i could reserve some cots but when I asked the front desk at night, they said that the rooms were not large enough to hold cots, so some of us had to sleep on the floor. So that was not very satisfactory since I was under the impression we could have cots delivered.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
First, thank you so much for choosing to celebrate your bachelorette party with us! We’re honored - and we hope you and your friends were able to enjoy yourselves to the fullest. We apologize for the confusion regarding roll-a-ways. We are going to discuss this with Expedia. Because the double rooms are the size that they are, we can’t place additional roll-a-ways in the guestroom as it becomes a safety hazard. Our policy is that we have a maximum of 4 people per guest room. We wish you the best in your upcoming marriage!
Other trip May 6, 2015
A Traveler
US
3.0 / 5Good
"starting to look tired"
This hotel is starting to look tired - The towels are thread bear and there are marks on the walls in the hallway's and the carpeting looks stained. It's in a great location and the pools are nice but for the price I was disappointed. I thought the food was blah and the service was nothing special.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your honest feedback regarding our resort. We apologize you were not totally thrilled with our property. Please know we will share your feedback with appropriate personnel so we may make improvements where necessary.
Other trip Apr 17, 2015
steph
US
4.0 / 5Excellent
Have stayed here many times. Beautiful place with great pool area. Staff very congenial and helpful.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your wonderful feedback. We're glad you found our team to be helpful and friendly.
Other trip Apr 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Hotel stay"
This is a wonderful hotel. It's beautiful and lively- night and day! It's great for families and couples. I love that when you check in you are given complimentary margaritas! Good hotel! Will come back. Also, staff is really friendly!
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thanks for your lovely 5-star feedback! We're thrilled you enjoyed your stay with us.
Other trip Apr 13, 2015
lisa
US
5.0 / 5Outstanding
Great place to stay. Fun for kids. Tons of activities.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your fantastic five-star feedback!
Other trip Apr 4, 2015
A Traveler
US
4.0 / 5Excellent
"Resort hotel close to Spring Training Baseball"
Nice hotel, although we didn't use any facilities other than the pool and restaurant. Pools were nice but only had one spa/jacuzzi with none in the adult area. Only had breakfast in the restaurant and the selection was very limited for our taste. The grounds were beautiful and the staff wonderful.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for taking the time to write a review of your recent stay with us. We are pleased that you enjoyed your stay.
Other trip Mar 31, 2015
Robert
US
4.0 / 5Excellent
We found the hotel to be beautiful and welcoming with spectacular views from the lobby.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your lovely review, Karen. We surely appreciate your fantastic feedback.
Other trip Mar 25, 2015
Karen
US
5.0 / 5Outstanding
"Great hotel and convenient location!"
We have stayed here several times and loved it. Very clean and updated rooms and great staff. This is in a great location just off Scottsdale Rd. and easy access to the 101 expressway entrance. This hotel has many restaurants and a small coffee shop/cafe for early morning coffee and light breakfast. Great fitness center and fantastic pools for everyone to enjoy- from small kids to adults. Also, every evening there is live music in an indoor/outdoor seating area for drinks and/or appetizers while listening to the live music and relaxing. Great hotel and fun for all ages! Our family highly recommends it and will return there again in the fall.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you so very much for your wonderful review, and strong recommendation. We certainly hope to welcome you back to Scottsdale soon!
5 night family trip Mar 7, 2015
Patricia
US
3.0 / 5Good
"Not the same"
I have always loved this Hyatt. We were placed in a room overlooking a rooftop garden which resembled a field of weeds. Service is usually amazing at Gainey Ranch. We had three different circumstances in which we experienced exceptionally poor service. Was awakened at 1am by staff vacuuming outside our room. When I called to complain, the front desk manager corrected me saying 'it's actually not right outside your door, it's closer to the front desk".....which was about 20 feet away. He didn't think there was anything wrong with having the night Crew clean at that te.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We wholeheartedly apologize for your experience on this occasion. We'd like to assure you that this it not a typical review, or experience, that our guests encounter, and again we apologize that you may have experienced some discomfort with your stay. We'd love the opportunity to renew your feelings toward our resort in the future.
Other trip Mar 20, 2015
Disaapoitnted
US
4.0 / 5Excellent
"Nice hotel and friendly staff."
We did enjoy our stay. The hotel and lobby are quite nice. The staff is very friendly.
Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your wonderful review, Diane.
Other trip Mar 17, 2015
Diane
US
5.0 / 5Outstanding
"Nicccccceeeee"
Very nice place. Room rates where kinda steep
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your feedback, Michael. We hope you were able to take advantage of all our resort and spa have to offer.
2 night business trip Mar 13, 2015
Michael
US
4.0 / 5Excellent
"Spring Training"
Went to Baseball Spring Training. Hotel very upscale and clean. Rooms slightly small and food choices for families were limited. Water slide closed at 5 pm but pools open 24 hours. Overall beautiful hotel. Would go back with husband but make other arrangements for kids.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We're pleased that you enjoyed your stay with us, Lee. We will certainly take your feedback into consideration for future planning, so we appreciate you taking the time to provide honest feedback. Hope to see you again.
4 night family trip Mar 6, 2015
A Traveler
US
4.0 / 5Excellent
"Loud families welcome, but want to relax? No way."
Clean and efficient as you might expect from Hyatt. Rooms were comfortable and it looked like most would have a view of the beautiful pool and grounds. Sadly, the pool areas are for kids and open 24 hours. No quiet place to find peace if you're looking to relax. No adult pool, no 'adults only' jacuzzi or even a "quiet zone." We asked the hotel staff where we could find a quiet place to relax and they apologized…the kids splashing, yelling, jumping, etc at 8:00pm at the ONE jacuzzi on the entire property was ridiculous. The other option, the lobby lounge area has a live band with stadium-sized speakers which were so loud we couldn't share a conversation or even hear our waitress. My husband and I hoped for a quiet breather and sadly one is not to be found at this Hyatt location. By the way, we are young and have kids and love kids and are not haters…we're just so disappointed.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We appreciate your review, Valerie. We are disappointed to read that you did not have the most relaxing getaway with us. We do have 'adult only' pools and areas, so I apologize if you were not made aware of those areas during your stay with us. We understand many couples and guests want a quiet getaway, and we aim to provide that, with our adult only areas and quite nooks around the property; we are just very sorry that was not your experience with us. We certainly hope we have the opportunity to renew your feelings toward our resort in the future.
2 night family trip Dec 19, 2014
Valerie
US
1.0 / 5Poor
"Worse experience ever"
We came to the hotel with 2 kids with the reservation of 2 double bed room. Since they did not have the room we reserved, the manager offered us a room with 1 king bed and extra blankets for the kids to sleep on the floor. We paid more than $300/night and this is what we were offered at 10pm after driving for 7 long hours to this hotel! The manager was swearing that he doesn't have a room and there is nothing he could do about it...BUT if we pay at least half price, he probably could find the second room for the kids to sleep in!! We left Hyatt at 11pm to look for another hotel, the one that could treat people with respect and dignity. Sure enough, we found it.
Genuine Expedia guest review
Other trip Jan 5, 2015
Ronie
US
4.0 / 5Excellent
"great, not the best"
The pools were not that big as described, but the room was comfortable. Hotel services were great! I do not know if it worths the money I paid.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your feedback, both constructive and positive.
1 night romance trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Great time for the family"
Great for family stays. The pools, slide, and activities (bikes, game room) kept a 5, 10, and 12 year old each happy, while the parents had a great time, too. The brunch buffet leaves quite a bit to be desired - subpar food served on the not hot enough side - and the pool side service is slow, but there are plenty of great restaurants a quick drive away to Old Town to compensate.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thanks for your feedback, Amanda. We appreciate your insight, and apologize that you were not completely satisfied with our buffet and pool side service. We will relay your comments to our team to see how we may refine our service and offerings.
2 night family trip Nov 26, 2014
Amanda
US
5.0 / 5Outstanding
"Very Nice Hotel"
Great Place to Stay. Nice Updated room, Large bathroom with oversized shower, Pool with Beautiful grounds.
Genuine Expedia guest review
Other trip Nov 25, 2014
Traveler
US
5.0 / 5Outstanding
The most impressive facet of this hotel is their friendly staff. I did not find one person who did not smile, want to make my stay wonderful and ask if there was anything else they could do to assist.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Greatness!"
Awesome facility and staff. I will vacation there again. One of my favorite resorts!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Hyatt Gainey Ranch Scottsdale, a slice of Heaven"
This hotel is incredible. Great for families, yet has private areas for adults. It has one of the most beautiful courtyards I have ever seen, providing a view of a two story cactus, a fountain, a pool, a lake, a golf course, and the Senora mountains. All while standing in the same location. Service is incredible, every amenity available, great location. Can't say enough good things.
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you so much for your great review, Richard. We are thrilled we can provide you with a 'slice of heaven' in Scottsdale. That is a true honor. We certainly hope we have the opportunity to serve you again in the future.
4 night romance trip Nov 12, 2014
Richard
US
5.0 / 5Outstanding
"Magical!"
I don't have one negative thing to say. Fabulous, fabulous, fabulous.!
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thank you for your fabulous review, Andy! We're delighted you enjoyed your time at the Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch.
1 night romance trip Oct 11, 2014
Andy
US
5.0 / 5Outstanding
Great hotel. Nice environment. Band was mediocre but still decent considering.
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Cannot wait to return!!"
Superb hotel, wonderful staff, gorgeous facility. Completely enjoyed the ambiance, food, service--the most congenial helpsful staff! Even getting a rental car at the hotel was easy!
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Will be back"
Sal the courtesy shuttle driver was very timely and informative
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Thanks for your review, Lauren! We would love to welcome you back to our resort.
2 night trip with friends Sep 26, 2014
Lauren
US
4.0 / 5Excellent
"Good place to relax in Scottsdale."
This is our second visit to the hotel and found it as satisfying as our first stay exempt for 2 things. On check in we were told that they didn't have the King that we reserved. I was too tired to complain at the time, so we took the 2 double bed room. On going to the room, we had to request a new room, twice, due the rooms smelling like smoke. The staff was very accommodating and we did get an acceptable room. Otherwise no problems. The staff here is very friendly especially the workers in the snack shop. The pool area and the patio area just outside in the rear is very relaxing.
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
US
2.0 / 5Fair
"Doesn't function as a class hotel."
Nice rooms, but the hallways are not air-conditioned, and the bedroom air-conditioning was very weak, making my stay uncomfortable. I don't enjoy spending my travel time with hotel engineers, so I checked out in the morning. I requested a room close to the entrance/elevator, which was not honored. So many hotels in the area, there must be something better. Should have read the reviews more closely.
Genuine Expedia guest review
Other trip Sep 12, 2014
A Traveler
US
4.0 / 5Excellent
"Rooms were dirty"
Service was bad and housekeeping was the worst experience I have ever had
Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
We apologize for your experience on this occasion, Cori. We welcome the opportunity to discuss your stay in more detail offline, as we are always working to improve guest experience.
4 night trip Sep 4, 2014
Cori
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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