"A/C didn't work in room."
Hyatt Gainey is a great resort, close to our home. So, we decided on a staycation for Father's Day. We noticed that the air wasn't working properly when we were ready for bed. A tech came and got it working. It lasted about 2 hours. Upon check out i let the check out agent know that the air did not work all night in our room and all the agent did was […] give us a resort fee credit. $25??? In Arizona in June? I was not happy. We loved the pool and had a great time otherwise. Room comfort is a big deal though. I did also appreciate that the housekeeper found my daughter's Kindle and turned it in to security. Read moreGenuine Expedia guest review
the grounds and pool were over worked dirty and not of a quality known for at this hotel. At 4am the grounds looked like they should close it down for cleaning for the day. Ugh....Genuine Expedia guest review
"Has Changed Too Much"
While overall I enjoyed my stay, I was disappointed to see some of the changes that have taken place at the hotel since I first started staying there 14 years ago. The day beds in the pool area are gone, the koi fish are gone andthe pool area is dedefinitely not as clean as it should be. The tables are filthly and there are cups, straws and bottles […] under the chairs. This is not the level of class or hospitality I have come to expect. Read moreGenuine Hotels.com guest review
Overall, my experience was very good at the Hyatt Regency at Gainey Ranch in Scottsdale, AZ. The staff and facilities were wonderful. My only complaint was with the hotel's taxi service. They should have a complimentary shuttle to take the guests to nearby places within a certain distance; instead, they rely on a local company that charges a "flat rate." […] For example, me and my girlfriend decided to eat out one night at a local restaurant that was about 5 miles away. The trip there cost $15 and then on the way back it cost $29. That's a $14 difference. How does that happen? Plus, the trip back was even quicker. Read moreGenuine Expedia guest review
Resort and it's grounds are excellent. Pool temped was way worth the wait. Water slide is great!! Food is 9 out of 10!!!Genuine Hotels.com guest review
"staycation in snottsdale"
Went here for a romantic/staycation. I couldnt ask for a better time from the complimentary prickly pear margaritas upon check in to the great pool area to the groovy live music to the free bike rentals we rode to a nearby breakfast joint! Great service and perfect rooms with the surrounding mountain views! PerfectGenuine Hotels.com guest review
"Classy and beautiful"
Everything about our stay was perfect. Staff was polite and helpful. Surrounding was beautiful. Bed comfy and room always clean. Food was fabulous! LOVED everything and will absolutely go back!!Genuine Expedia guest review
It was very exotic and enjoyed the resort setting.Genuine Hotels.com guest review
Everything was perfect! Great polls and hotel area, comfortable roomGenuine Expedia guest review
"Greatest stay of our whole trip"
Can't say enough about the services and resort. Excellent!Genuine Expedia guest review
"Beautiful hotel. Kids loved the pool"
Booked thru Expedia but disappointed that we were put in a room above loading dock. It was loud and view terrible. Hotel was busy but not sold out where they couldnt have put us in a better room. Offered us a room with a better view but at a cost. Not a good way to bring me back to the Hyatt.Genuine Expedia guest review
I've stayed at this Hyatt over 10 times -- I've tried other hotels in the area, but none match up to all of the activities/offerings, the superb staff/service and the beautiful grounds of the Hyatt @ Gainey. The pool is gorgeous, the staff is amazingly accommodating, and it's nice to be a bit removed from the old town Scottsdale scene. I love that they […] provide free wifi and bikes without hassle. Yes, there is a $25/day hotel charge not included in the rate, but I'd pay it over and over again for this level of service. I highly recommend. Read moreGenuine Expedia guest review
"Great luxury result"
This is a very nice hotel in all respects -- facilities, staff, amenities such as the spa/gym and 24-hour (!) coffee shop for those from the east coast on odd hours. Eating options were varied, the pools were nicely laid out, and the staff were consistent in being helpful and friendly. The location is in the North Scottsdale area and there were even […] a few places in relatively short walking distance. There was a great running route recommended (with map and directions of course) and the hotel met all of our expectations. For the price range, high but not outrageous, it was an ideal choice. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for the fantastic review. I appreciate you compliments regarding Spa Avania, our exceptional staff, and our water playground. I am glad you enjoyed your stay with us and look forward to welcoming you back again soon!
This place wasn't cheap but in a world that you rarely get what you pay for, that can't be said for the Hyatt at Gainey Ranch. Make sure you take advantage of the SPA pool.Genuine Expedia guest review
"Great Hotel and excellent facilities."
My sister and I stayed at the Hyatt Regency Scottsdale Resort and Spa for a week getaway. The staff were friendly and capable. The restaurants on site were quite good and it was nice to have such a variety (Mexican, Italian and Sushi). We loved the 24 hr market which saved Starbucks and food. The best part of the hotel was the Spa. Not only was my massage […] great, but we were able to hang out in the spa all day and use the facilities such as the large mineral pool. The only thing I would caution about is the rooms near the lobby and very large lounge were VERY noisy until 10:00 p.m. every night. If you are someone who goes to bed early, make sure to ask NOT to be in a room near the lobby. Read moreGenuine Expedia guest review
We have stayed here before and we will stay here againGenuine Expedia guest review
"Meeting my expectations"
All aspects of my stay were very much OK, the only exception: this time, I was in a room facing a courtyard. There are quite many located this way there. It is enough that anyone talks loud at ay of the balconies facing the same courtyard and you heard it all! To the point of me closing the balcony door for half of the night, as on the opposite side […] of the courtyard, there was a couple quarreling well into the night... Otherwise, a great place. I also saw many happy families, as they have an extensive network of pools, slides and even a small sand beach... ;-) Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch I certainly appreciate all of your feedback. I am happy you were pleased with our accommodations and found our staff friendly and helpful! I apologize that aspects of your stay did not meet your expectations. Thank you for your input. I hope to see you the next time you visit Scottsdale.
"Excellent facilities, rooms are what you pay for."
Nice hotel, excellent facilities, family oriented resort with lots of pools for kids' fun, food definitely not cheap. Rooms are what you pay for, so I m sure the expensive ones are comfy but ours was not. I understand that at the rate we paid through unadvertised prices we were expecting a room with no view which is fair, but the heating system in our […] room was loud and every time it turns on or off we hear a loud bang!! so we did not get much sleep or rest for that matter. That didn't stop us from enjoying the facilities though. Read moreGenuine Expedia guest review
I stayed here with my husband for Valentine's. I definitely had higher expectations since it has a good reputation. The ambiance walking into the hotel was great as was our room. Very beautiful. However, what was most disappointing was our poolside experience. This hotel is known for it's awesome pool and it was just not that great. It was totall trashed […] with beer bottles and old cups all over the ground. There were no clean towels to be had. We wanted to order some drinks and food and waited 20 mins until someone came up to us and gave us a menu and then still never returned 30 mins later. We moved seats to be closer to the bar to find the server just hanging out by the bar. He completely forgot about us. We ordered and the food was just gross. All in all, my husband and I wouldn't go back. If you're going to spend that money I will say we had a WAY better experience at other hotels for a better price. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your comments. I am disappointed to see that we did not exceed your expectations during your recent stay. We promise each of our guests exceptional service, and we understand that we were unable to provide this to you. I hope to have the pleasure of welcoming you back again so we have the opportunity to restore your confidence in the Hyatt Regency Scottsdale Resort and Spa.
"Family Getaway to the Sun"
I booked a weekend getaway for my family of 5 for a much-needed sun break from Seattle. The entry to the hotel is spectacular and the complimentary margaritas (virgin for the kiddos) are a nice touch. Though we booked for five of us on Expedia, we were never informed until after check-in that we could not get a rollaway bed in the room, so one of my […] kids slept on the floor in a bed of pillows. This was a disappointment and the hotel response was a little cool toward helping us. The pool facilities are really nice and we spent all weekend outdoors splashing around and using the waterslide. I really recommend that families take advantage of the Regency Club; a nice little hideaway that features food and drinks all day long. Read moreGenuine Expedia guest review
A classic yet relevant hotel with graceful, elegant beauty. Nothing can beat the view from the main lobby out into the Phoenix desert. More pools than you can ever imagine using. A grand space yet with intimate sitting locations so you never feel dwarfed. Don't forget to use the free bicycles for a quick spin around the area and get onto the Scottsdale […] bike trail. fun! Read moreGenuine Expedia guest review
"Great pool and golf facilities."
We loved the location of the hotel, the pool, golf, bar and restaurant facilities.Genuine Expedia guest review
"Less work more play"
Awesome hotel! Greeted with a cocktail at check in. Wonderful live band playing. Beautiful view of golf course. Room was nice but chairs were stained. Wish I had more time to enjoy the amenities.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch It was our pleasure to serve you during your recent visit. I am pleased you enjoyed our live entertainment, complimentary margaritas, and accommodations! Hope to see you again soon!
"No Adult Hot Tub"
Had a nice visit, but there is only one hot tub. My wife and I were without our kids and enjoyed time at the adult pool. However, the Adult pool should have an adult hot tub. The only hot tub on the property was filled with children, since its located near the waterslide.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch I will share your input with the appropriate management. I hope your travels bring you back our way again.
"best hotel in area"
Love this hotel. I stay here every few weeks when not too pricey. Great adult pool, great kids pool and activities, great food, great bar and great service. Sometimes a little too pricey but close engough to everything in N Scottsdale without the additional $$$ to stay closer to Kierland. I don't do the free Margarita at check in but some enjoy.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for providing a review. We are pleased to read you enjoyed our accommodations! We look forward to seeing you the next time you visit Arizona!
The grounds are lovely, the room is generously sized, the staff are friendly and helpful (and not at all obsequious), the beds are comfortable and the products are nice. If looking for a comfortable golf and pool experience away from downtown then this is perfect. If looking for a neighborhood walkable to attractions/sights then this is not the best […] place for you. The meeting facilities are nice, although I do think any place serious about having meetings should have complimentary wi fi Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are so pleased to read you enjoyed your trip to Scottsdale and our accommodations. Most importantly, we appreciate your compliments about our service. Thank you for providing us with feedback.
"Great resort, great location."
We felt welcome from the time we pulled up to the entrance until we checked out. Very comfortable and very beautiful. We will be back.Genuine Expedia guest review
Stayed 6 days. Very nice hotel - staff friendly and helpful.Genuine Expedia guest review
We had the best time. Everyone was friendly, helpful and the property was beautiful.Genuine Expedia guest review
"Beautiful, relaxing atmosphere"
Have stayed here before and the experience was has great has the first time. Great restaurants, spa and golf. Local restaurants were fantastic and the help from the staff in making recommendations for dinner and Sedona were outstanding. If you love to be outside, there is not better place in Scottsdale.Genuine Expedia guest review
"Nice resort hotel close to Phoenix airport"
Will go back and spend more timeGenuine Expedia guest review
The concierge staff was exceptional, as was the entire staff of the café. They went beyond in trying to make us feel comfortable and welcome.Genuine Expedia guest review
"one nice place"
Had an excellent time ..nice quiet room . resorts was a number 1. Nice getaway from the cold. Spent one afternoon lay by pool. Very pleasant.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for providing a review. We are pleased to read you enjoyed our accommodations! We look forward to seeing you the next time you visit Scottsdale.
"Beautiful Landscaping OK service"
Overall this particular Hyatt is gorgeous from the outside. The landscaping around hotel is beautiful. It is also easy to navigate the hotel as it is a mid-size hotel. What is definitely lacking is service, friendliness, and knowledgeable staff. Has the feel of a "3 star" property. The pool area is way too crowded, and noisy, by family pool. And, it […] was just too difficult to get a lounge chair by the adult pool. But, the pool area is pretty. Regarding room- it was very large (which was nice) but what did not make sense was the lack of storage space and drawers (only 1 large drawer) in room for our belongings. We left our clothes in suitcase as there was just no place to put them. We ate at the Italian rest. our first night. Even though it was almost empty (one other diner) the waiter was "missing in action" our entire dinner. Food was OK. As is the case with most resort hotels it's expensive for what you get. This hotel has a good location- easy to get around Scottsdale and Phoenix from the hotel. We prefer 5 star properties so would stay at one of the higher end hotels for our next visit. Read moreGenuine Expedia guest review
"North Scottsdale full service resort"
Stayed for New Years Eve 2014. Started off with free margaritas (+ refills for thirsty folks like us) while waiting to be checked in. Extremely friendly and helpful staff. Only negative was the room had no walk in shower but the tub/shower did have multiple, adjustable shower heads. Beautiful grounds with open air lobby bar to patio area.Genuine Expedia guest review
"Should be better run"
Chaise lounge in room was covered in nasty stains. Hotel billed me for items incorrectly. Sushi chef is very good. Location is good.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your compliments regarding Noh. I appreciate your review and sincerely apologize that some aspects of your stay were unsatisfactory. I will certainly utilize your feedback to make the necessary improvements.
"Convenient to all of Scottsdale!"
Awesome staff, awesome amenities, awesome weather, awesome food, awesome location.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are so pleased to read you enjoyed your trip to Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch. Most importantly, we appreciate your compliments about our service. Thank you for providing us with feedback.
Beautiful resort, great rooms, great food, very attentive staff ;).Genuine Expedia guest review
"Hyatt Regency at Gainey Ranch"
Wonderful place to stay with a great pool area for relaxing and getting some sun. There is a adult pool area and family pool area. It is outside of Scottsdale about 10 miles so if you plan on going out downtown Scottsdale every night the taxi rides add up.Genuine Expedia guest review
"Great get away"
Beautiful grounds; very nice stayGenuine Expedia guest review
Had a great stacation with the family there last weekend. Hotel has always had a great reputation but this was our first time there. Pool was great and the kids had a fantastic time. Only complaint I could have is the limited amount of chairs around the family pool. Don't know how early you would have to get to the pool to reserve one if they were really […] busy, other than that everything was great. Morgan at the front desk was super friendly and helpful. Had a question when I got to the room called down and got her again. She was courteous, friendly and truly seemed to want to make the stay better and cared about the guest. I was a manager at a 5 Diamond Resort, these are not easy qualities to find in employee's. Kudos Morgan! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback. We are happy you found our staff accommodating! Thank you again for the kind words, we look forward to sharing your comments with Morgan. We hope to see you the next time you visit Scottsdale.
"Very enjoyable stay in Scottsdale"
The hotel is very beautiful. From the minute that we arrived, everyone was very eager to help us. The bellhop unloaded our luggage and showed us to our lovely room explaining every detail as we went along. The room had a balcony with very nice plants and furniture. We ate at the restaurant downstairs and my halibut was wonderful. On the weekend the […] hotel becomes more crowded and the parking lot becomes full. I used vallet just to avoid the hastle of finding a place to park. I didn't mind the steep fee since they did such a great job making us feel special and safe. The maid service was one of the best and very trust worthy. I love this hotel, its pool, its staff, its grounds, and its restaurants. I have stayed in many top notch hotels and this is the one that we can't wait to return to. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for the fantastic review. We are so pleased that you enjoyed our accommodations and found our staff friendly and helpful. Providing exceptional customer service is our top priority and we are happy we fit the bill for you. We look forward to serving you again soon!
It would have been nice but the intermittent banging all during the stay would keep me awake. I told the front desk and never hear another thing. Would have liked to know they were working on the issue. Thank You.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We strive to exceptional service and on this occasion it is clear that we fell short. We extend our sincerest apologies. We hope you will visit us again so we can provide you with a flawless experience.
I would recommend the sushi restaurant and the live music. Awesome!Genuine Expedia guest review
The hotel is beautiful, and staff was wonderful.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for the five star review!
"Trip for family week at ASU and game vs. USC"
Great trip down to Phoenix area to visit a son attending Arizona State for family week. We also attended the football game which ASU hosted and beat USC.Genuine Expedia guest review
Excellent customer service from initial check in. The ambiance of the main court yard, cabanas, and room were inviting, clean, and romantic. Because we arrived late in the evening, we were hungry and really didn't want to leave the premises but because all the restaurants were closed we couldn't order room service. Otherwise, we had a very nice stay […] and would stay again. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback. We are happy you found our location convenient and our staff accommodating! Thank you again for the kind words. We hope to see you the next time you visit Scottsdale.
"Nice location, relaxing and affordable"
it was a great girls weekend for my bday. Great location, clean spacious room. Hotel staff was extremley friendly and helpfu, the pools and gym ate open 24\7 the spa is amazing. Il be going back for another stay soon!Genuine Expedia guest review
"Great people make for a great hotel stay"
A comfortable bed, a huge shower, wonderful amenities and (most importantly) people who are really dedicated to guest services made our stay one to remember. Beautifully maintained grounds. The place is really quiet. Sunday brunch is not to be missed.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Customer service is our top priority and we are happy we fit the bill for you during your recent stay! We are so pleased you enjoyed Sunday brunch & hope to serve you again soon!
"Oasis in the dessert"
The staff were very friendly. The pool areas excellent. Loved the fact there was an adult only pool area. Also the grounds were absolutely spotless.Genuine Expedia guest review
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