"Beautiful Landscaping OK service"
Overall this particular Hyatt is gorgeous from the outside. The landscaping around hotel is beautiful. It is also easy to navigate the hotel as it is a mid-size hotel. What is definitely lacking is service, friendliness, and knowledgeable staff. Has the feel of a "3 star" property. The pool area is way too crowded, and noisy, by family pool. And, it […] was just too difficult to get a lounge chair by the adult pool. But, the pool area is pretty. Regarding room- it was very large (which was nice) but what did not make sense was the lack of storage space and drawers (only 1 large drawer) in room for our belongings. We left our clothes in suitcase as there was just no place to put them. We ate at the Italian rest. our first night. Even though it was almost empty (one other diner) the waiter was "missing in action" our entire dinner. Food was OK. As is the case with most resort hotels it's expensive for what you get. This hotel has a good location- easy to get around Scottsdale and Phoenix from the hotel. We prefer 5 star properties so would stay at one of the higher end hotels for our next visit. Read moreGenuine Expedia guest review
"North Scottsdale full service resort"
Stayed for New Years Eve 2014. Started off with free margaritas (+ refills for thirsty folks like us) while waiting to be checked in. Extremely friendly and helpful staff. Only negative was the room had no walk in shower but the tub/shower did have multiple, adjustable shower heads. Beautiful grounds with open air lobby bar to patio area.Genuine Expedia guest review
"Should be better run"
Chaise lounge in room was covered in nasty stains. Hotel billed me for items incorrectly. Sushi chef is very good. Location is good.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your compliments regarding Noh. I appreciate your review and sincerely apologize that some aspects of your stay were unsatisfactory. I will certainly utilize your feedback to make the necessary improvements.
"Convenient to all of Scottsdale!"
Awesome staff, awesome amenities, awesome weather, awesome food, awesome location.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are so pleased to read you enjoyed your trip to Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch. Most importantly, we appreciate your compliments about our service. Thank you for providing us with feedback.
Beautiful resort, great rooms, great food, very attentive staff ;).Genuine Expedia guest review
"Hyatt Regency at Gainey Ranch"
Wonderful place to stay with a great pool area for relaxing and getting some sun. There is a adult pool area and family pool area. It is outside of Scottsdale about 10 miles so if you plan on going out downtown Scottsdale every night the taxi rides add up.Genuine Expedia guest review
"Great get away"
Beautiful grounds; very nice stayGenuine Expedia guest review
Had a great stacation with the family there last weekend. Hotel has always had a great reputation but this was our first time there. Pool was great and the kids had a fantastic time. Only complaint I could have is the limited amount of chairs around the family pool. Don't know how early you would have to get to the pool to reserve one if they were really […] busy, other than that everything was great. Morgan at the front desk was super friendly and helpful. Had a question when I got to the room called down and got her again. She was courteous, friendly and truly seemed to want to make the stay better and cared about the guest. I was a manager at a 5 Diamond Resort, these are not easy qualities to find in employee's. Kudos Morgan! Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback. We are happy you found our staff accommodating! Thank you again for the kind words, we look forward to sharing your comments with Morgan. We hope to see you the next time you visit Scottsdale.
"Very enjoyable stay in Scottsdale"
The hotel is very beautiful. From the minute that we arrived, everyone was very eager to help us. The bellhop unloaded our luggage and showed us to our lovely room explaining every detail as we went along. The room had a balcony with very nice plants and furniture. We ate at the restaurant downstairs and my halibut was wonderful. On the weekend the […] hotel becomes more crowded and the parking lot becomes full. I used vallet just to avoid the hastle of finding a place to park. I didn't mind the steep fee since they did such a great job making us feel special and safe. The maid service was one of the best and very trust worthy. I love this hotel, its pool, its staff, its grounds, and its restaurants. I have stayed in many top notch hotels and this is the one that we can't wait to return to. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for the fantastic review. We are so pleased that you enjoyed our accommodations and found our staff friendly and helpful. Providing exceptional customer service is our top priority and we are happy we fit the bill for you. We look forward to serving you again soon!
It would have been nice but the intermittent banging all during the stay would keep me awake. I told the front desk and never hear another thing. Would have liked to know they were working on the issue. Thank You.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We strive to exceptional service and on this occasion it is clear that we fell short. We extend our sincerest apologies. We hope you will visit us again so we can provide you with a flawless experience.
I would recommend the sushi restaurant and the live music. Awesome!Genuine Expedia guest review
The hotel is beautiful, and staff was wonderful.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for the five star review!
"Trip for family week at ASU and game vs. USC"
Great trip down to Phoenix area to visit a son attending Arizona State for family week. We also attended the football game which ASU hosted and beat USC.Genuine Expedia guest review
Excellent customer service from initial check in. The ambiance of the main court yard, cabanas, and room were inviting, clean, and romantic. Because we arrived late in the evening, we were hungry and really didn't want to leave the premises but because all the restaurants were closed we couldn't order room service. Otherwise, we had a very nice stay […] and would stay again. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback. We are happy you found our location convenient and our staff accommodating! Thank you again for the kind words. We hope to see you the next time you visit Scottsdale.
"Nice location, relaxing and affordable"
it was a great girls weekend for my bday. Great location, clean spacious room. Hotel staff was extremley friendly and helpfu, the pools and gym ate open 24\7 the spa is amazing. Il be going back for another stay soon!Genuine Expedia guest review
"Great people make for a great hotel stay"
A comfortable bed, a huge shower, wonderful amenities and (most importantly) people who are really dedicated to guest services made our stay one to remember. Beautifully maintained grounds. The place is really quiet. Sunday brunch is not to be missed.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Customer service is our top priority and we are happy we fit the bill for you during your recent stay! We are so pleased you enjoyed Sunday brunch & hope to serve you again soon!
"Oasis in the dessert"
The staff were very friendly. The pool areas excellent. Loved the fact there was an adult only pool area. Also the grounds were absolutely spotless.Genuine Expedia guest review
I have stayed at many luxury resorts in my life. This stay was far superior to any other, mainly due to the service and caring of the entire staff. Every employee I met provided 5 star service. They must have a talent for hiring and training as I was very impressed.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Wow! Thank you for your glowing review. Your comments made our day and we couldn't help but share them with the rest of our team! Providing the best customer experience possible is our top priority and we are so pleased it showed during your stay. We look forward to the next time we have the opportunity to serve you.
"Great family vacation hotel, wonderful value & fun"
The Hyatt at Gainey Ranch is a great family vacation spot. Very relaxing, the hotel staff is so accommodating and will do what it takes to make your stay great. The rooms are clean and the beds very comfortable. The Market place is a great place to get a quick breakfast that is tasty and healthy. It's open all night which is a great convenience if you […] are at the pool late and the kids need a little snack before bed. We can't wait to go back - we all loved this hotel. Read moreGenuine Expedia guest review
"POOR HOUSE KEEPING AND RESTAURANT SERVICE"
Our family has used this hotel in the past many times. It's very nice in and out. This trip we had issues with room cleanliness and food service. For a 5 star hotel I couldn't believe how much dust was on all the furniture, lamps, pictures on walls, and head board of bed. I should of collected all of it in a bag and brought it to the front desk! On […] the house keeping comment card that's left for you after cleaning room, I wrote that I would like those problems addressed and left a nice tip on the table for her. When we returned, nothing was done as I asked and didn't even empty our two trash cans. Of course my tip was gone. The food service was horrible, it took 3 waiters to find my cheese platter I ordered an hour ago! The upside was Marcus our last waiter, he was a hard worker and got to the bottom of it and comp'ed the food, and treated me to a beer afterwards. I may find another hotel for my next family trip for the price I paid. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for choosing to stay with us. We appreciate your loyalty to the Hyatt Regency Scottsdale Resort and Spa. It is clear that on this occasion we fell short because your comments about our housekeeping staff are not typical of the reviews we receive. We extend our sincerest apologies and will certainly share your comments with the rest of our team. Your feedback is extremely important so we continue to improve!
My husband and I stayed at this resort and enjoyed our time. We were very impressed with high tech ability to order food, movies, and amenities on the tv! Food is a bit pricey and wish there where all inclusive options but would definitely come again.Genuine Expedia guest review
"Great adult and family facilities"
Celebrated my Sister's birthday with a 4-day stay. Spent most of the time at the adult pool.Genuine Expedia guest review
"Great stay as always"
I have been staying at the Hyatt Gainey Ranch with my family for the last 12 years, always an amazing stay, this time the only problem I had was the room had a strange damp smell to it. Service is always impeccable, and the property is beautiful!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Firstly, thank you for being a loyal Hyatt Regency Scottsdale guest. We extend our sincerest apologies that you noticed a damp odor in your room. Please let or guest services team know if you are ever anything but 100% satisfied and they will be happy to move you to a new room. Thank you for your complements about our service and property. We look forward to your next visit!
Great place for family vacation. Definitely will return again.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are so pleased you and your family enjoyed visiting us! We look forward to your next visit.
EVERYONE was very nice (hotel staff) including Spa! Very helpful with whatever we needed and very attentive to our every desire! It was awesome. The slide was great!! Made me feel like a kid! Haha.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are so pleased to read you had a wonderful time at Spa Avania and enjoyed our water slide! Most importantly, we appreciate your compliments about our staff. We can't wait to share your review with the rest of our team!
Great relaxing hotel!!! Amazing pool!! Kids loved slide ! Pools fantastic !!! Had a wonderful timeGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much for taking the time to leave a review of your recent stay with us. We are so pleased to hear that you and your children enjoyed your stay.
Loved it and will stay again. Closeness to Salt River Fields was a huge plus!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your 5 star review! We look forward to your next visit to Scottsdale.
"Great resort in Scottsdale"
This hotel is great. The property is beautiful - adult and kids pools (separate); live music in the lobby bar; a few restaurant options on site; staff super friendly.Genuine Expedia guest review
"Great service. Good experience overall"
We stayed for 4 days. Staff and customer service was excellent. Beds very comfortable, Great bathrooms. Loved our walkout patio. Pools great, especially the Adults-only pool with the bar. Bartenders were great and really went out of their way to serve you!Genuine Expedia guest review
Excellent service fun weekend staff very friendlyGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for the five star review. We are glad you enjoyed your stay!
"Take your family and enjoy the desert!"
What a great hotel all around - food, ambiance, service, amenities - it is all there! We got a complimentary margarita at check in! Took my sister and grandson visiting from New York and they were blown away! Pool servers are excellent and attentive without being bothersome. Food at the Lobby Bar was delish and moderately priced for this caliber hotel. […] One of the best hotels to stay at in Scottsdale - we will return! Read moreGenuine Expedia guest review
"Nice resort, staff exceptional, room ok"
It is a nice resort and the staff goes over and above to make your stay nice. I missed having a coffee pot in my room and $12 for room service coffee is just a little too much. That was for an entire pot, a cup I think was $ 8 but you had the sc and fees on top of that. They did have Starbucks in the 24 hour Market downstairs but I like have a fresh […] cup when I wake up. Beautiful property, pools were fantastic and food was pretty good. We would stay here again while in Phoenix. Read moreGenuine Expedia guest review
The hotel staff were all warm, friendly, and helpful. The grounds were beautiful and the pool extensive. Perks include free margaritas, free coffee refills at the Starbucks, and live music at night. The entire place was very clean and attractive.Genuine Hotels.com guest review
"Excellent Scottsdale Resort"
This review is based on a short one-night stay, but judging from our experience, we'll be back for a longer stay at some point. Beautifully appointed resort with an amazing pool complex, gorgeously landscaped grounds, excellent dining options, friendly and helpful staff, and just an all around nice ambiance.Genuine Expedia guest review
Beautiful setting, great and comfortable rooms. A must stay when in the Scottsdale area.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for the five star review. We are glad you enjoyed your stay!
Beautiful hotel in great neighborhood. Great pool area for kids and adults. Borrowed bikes for nice ride around neighborhood. Great nightly entertainment which most hotels do not have. Food is amazing in SWB restaurant. Will def be back.Genuine Hotels.com guest review
"Had a blast"
Everything was great. the locale, the staff, the amenities, the whole nine. We're planning on bringing the kids back for Christmas.Genuine Hotels.com guest review
"great 3 day getaway"
it was a great hotel, great food there and excellent amenitiesGenuine Expedia guest review
"Served by Eric"
We stayed at the hotel for the pool. Unfortunately the weather ruined our plans. The view from the lounge is beautiful. At least we were given a great lightening show of the storm. Our waiter, Eric was the best! He was entertaining and helpful. The food was good, too bad I can't say too much about the pool.Genuine Hotels.com guest review
Stayed here with some friends for 3 days. Stayed in July during the hottest months, but still was loads of fun, just have some shade nearby, and plenty is available at the outside areas in the resort. The property is spotless with a large swimming area including an adults only area that was nice to have. Wonderful poolside service that you can easily […] charge to your room. The restaurant for breakfast was outstanding. Everyone here (and the whole Phoenix area) was so friendly and helpful to you. My buddies played golf onsite and enjoyed it. There are numerous golfing options nearby as well. Not a ton of businesses in the immediate area but downtown Scottsdale was a convenient $15 cab ride away. If you like to hike the Phoenix area is abundant with beautiful scenery. Just bring a hat and lots of water. If I stayed in the Phoenix area again, I would look no farther than this hotel. Read moreGenuine Hotels.com guest review
"Excellent acts and food"
Excellent stay cation spot. Children friendly and warm. It is a perfect vacation spot. My family and I enjoyed the stay. Food was excellent. Literally, every meal ordered was prepared with love. Lots of fun acts. Staffs were excellent, except for one staff @ brunch who really didn't try at all to perform @ least minimally. She really spoiled or tried […] to spoil the broad. thank goodness, every staff, including mgmt went all out, above and beyond. It was all a great experience And for that we will be returning. I have told a few of my friends and family. I'm sure they will be checking it out. Keep up the good work. The only change I would suggest is that the rooms could use a little updating and colors. Beds were too small. Carpets could use an upgrade. The best shower ever but the door could open in a different direction to avoid water spilling. Nevertheless, it was an awesome experience. Read moreGenuine Expedia guest review
Very nice start to family vacation. Nice environment with excellent rooms.Genuine Hotels.com guest review
We loved our mini staycation. Hyatt was beautiful, staff was outstanding. our room was perfect. Dinner was yummy. We had a small problem with our room and the problem was fixed quickly and professionaly. I would have liked to have known early on about dinner choices and the times of slide closing. Seems silly that you checkin at 3:00pm and the slide […] closes at 5:00. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for choosing to stay with us during your staycation! We appreciate your suggestion about keeping our water slide open longer and will share it with the rest of our team. Thank you for complementing our wonderful culinary team. We are so pleased to read you enjoyed dinner! We hope you come beat the heat at our water playground during your next staycation; we will have a Prickly Pear Margarita waiting for you!
"the Hyatt Regency stay was excellent"
One of the most courteous group of staff I have ever encountered. The restaurant at the hotel were excellent and the room was very nice.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you very much for your kind comments. We love to hear that our staff is providing exceptional customer service! We look forward to your next visit.
Lovely place. Didn't have to leave the hotel area. Great massage!! Go in the winter when it's cooler!!Genuine Hotels.com guest review
"A great hotel to celebrate an anniversary"
We selected the Hyatt Regency for the weekend to celebrate our 50th Anniversary. Both boys and their families joined us. The various pools are fun, the cabana was delightful and kept us cool. The meals were great and the servers became friends as the weekend continued. The hotel sent up champagne and truffles to help celebrate as their gift. We will […] continue this tradition as long as we can keep at it. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch First, we thank you for choosing to celebrate your 50th Wedding Anniversary with us. It was a pleasure to host you and your family. Thank you for your comments about our cabanas and friendly servers. We will share your kind review to our culinary team! We are pleased to read you enjoyed the truffles and champagne we sent, it was our pleasure. Happy Anniversary!
"Great place for families"
We had a very nice stay. We purchased a package deal that included two breakfasts each day, and we had the buffet. It was an excellent spread, made better by the fact that my two kids under 5 got to eat for free. Then we headed out to the pool area, where my kids enjoyed the beach/pool combo and spiral slide, and I enjoyed looking at the beautiful […] grounds. Read moreGenuine Expedia guest review
This hotel is beautiful and the service is outstanding! You won't be disappointed. Great vacation resort hotel!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much! We are thrilled you found your stay with us enjoyable and our staff helpful. I will be sure to pass this review on to the team members. They will be very happy. Hope to see you again on your next visit to Scottsdale.
every year we come out to visit my mother. The hotel was 30mins away from her in Meas but well worth the drive. The hotel & staff was very nice. It's located by a lot of nice restaurants.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your kind review Michael. We are thrilled you choose to stay with us each year when visiting your mother. We hope to see you again before 2014, and will make sure to have a Prickly Pear Margarita waiting!
"An oasis in the desert."
The Hyatt at Gainey Ranch was a beautiful place to stay. All the hotel personnel were extremely accommodating and friendly. Loved all the pools, and flora, and the spa was amazing.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are thrilled you found our grounds lush and our staff helpful! Thank you for taking time out of your day to provide us with a review Trish!
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