"great 3 day getaway"
it was a great hotel, great food there and excellent amenitiesGenuine Expedia guest review
"Served by Eric"
We stayed at the hotel for the pool. Unfortunately the weather ruined our plans. The view from the lounge is beautiful. At least we were given a great lightening show of the storm. Our waiter, Eric was the best! He was entertaining and helpful. The food was good, too bad I can't say too much about the pool.Genuine Hotels.com guest review
Stayed here with some friends for 3 days. Stayed in July during the hottest months, but still was loads of fun, just have some shade nearby, and plenty is available at the outside areas in the resort. The property is spotless with a large swimming area including an adults only area that was nice to have. Wonderful poolside service that you can easily […] charge to your room. The restaurant for breakfast was outstanding. Everyone here (and the whole Phoenix area) was so friendly and helpful to you. My buddies played golf onsite and enjoyed it. There are numerous golfing options nearby as well. Not a ton of businesses in the immediate area but downtown Scottsdale was a convenient $15 cab ride away. If you like to hike the Phoenix area is abundant with beautiful scenery. Just bring a hat and lots of water. If I stayed in the Phoenix area again, I would look no farther than this hotel. Read moreGenuine Hotels.com guest review
"Excellent acts and food"
Excellent stay cation spot. Children friendly and warm. It is a perfect vacation spot. My family and I enjoyed the stay. Food was excellent. Literally, every meal ordered was prepared with love. Lots of fun acts. Staffs were excellent, except for one staff @ brunch who really didn't try at all to perform @ least minimally. She really spoiled or tried […] to spoil the broad. thank goodness, every staff, including mgmt went all out, above and beyond. It was all a great experience And for that we will be returning. I have told a few of my friends and family. I'm sure they will be checking it out. Keep up the good work. The only change I would suggest is that the rooms could use a little updating and colors. Beds were too small. Carpets could use an upgrade. The best shower ever but the door could open in a different direction to avoid water spilling. Nevertheless, it was an awesome experience. Read moreGenuine Expedia guest review
Very nice start to family vacation. Nice environment with excellent rooms.Genuine Hotels.com guest review
We loved our mini staycation. Hyatt was beautiful, staff was outstanding. our room was perfect. Dinner was yummy. We had a small problem with our room and the problem was fixed quickly and professionaly. I would have liked to have known early on about dinner choices and the times of slide closing. Seems silly that you checkin at 3:00pm and the slide […] closes at 5:00. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for choosing to stay with us during your staycation! We appreciate your suggestion about keeping our water slide open longer and will share it with the rest of our team. Thank you for complementing our wonderful culinary team. We are so pleased to read you enjoyed dinner! We hope you come beat the heat at our water playground during your next staycation; we will have a Prickly Pear Margarita waiting for you!
"the Hyatt Regency stay was excellent"
One of the most courteous group of staff I have ever encountered. The restaurant at the hotel were excellent and the room was very nice.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you very much for your kind comments. We love to hear that our staff is providing exceptional customer service! We look forward to your next visit.
Lovely place. Didn't have to leave the hotel area. Great massage!! Go in the winter when it's cooler!!Genuine Hotels.com guest review
"A great hotel to celebrate an anniversary"
We selected the Hyatt Regency for the weekend to celebrate our 50th Anniversary. Both boys and their families joined us. The various pools are fun, the cabana was delightful and kept us cool. The meals were great and the servers became friends as the weekend continued. The hotel sent up champagne and truffles to help celebrate as their gift. We will […] continue this tradition as long as we can keep at it. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch First, we thank you for choosing to celebrate your 50th Wedding Anniversary with us. It was a pleasure to host you and your family. Thank you for your comments about our cabanas and friendly servers. We will share your kind review to our culinary team! We are pleased to read you enjoyed the truffles and champagne we sent, it was our pleasure. Happy Anniversary!
"Great place for families"
We had a very nice stay. We purchased a package deal that included two breakfasts each day, and we had the buffet. It was an excellent spread, made better by the fact that my two kids under 5 got to eat for free. Then we headed out to the pool area, where my kids enjoyed the beach/pool combo and spiral slide, and I enjoyed looking at the beautiful […] grounds. Read moreGenuine Expedia guest review
This hotel is beautiful and the service is outstanding! You won't be disappointed. Great vacation resort hotel!Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you so much! We are thrilled you found your stay with us enjoyable and our staff helpful. I will be sure to pass this review on to the team members. They will be very happy. Hope to see you again on your next visit to Scottsdale.
every year we come out to visit my mother. The hotel was 30mins away from her in Meas but well worth the drive. The hotel & staff was very nice. It's located by a lot of nice restaurants.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your kind review Michael. We are thrilled you choose to stay with us each year when visiting your mother. We hope to see you again before 2014, and will make sure to have a Prickly Pear Margarita waiting!
"An oasis in the desert."
The Hyatt at Gainey Ranch was a beautiful place to stay. All the hotel personnel were extremely accommodating and friendly. Loved all the pools, and flora, and the spa was amazing.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are thrilled you found our grounds lush and our staff helpful! Thank you for taking time out of your day to provide us with a review Trish!
Excelente service by the pool, great kids play ground, the house keeper forgot to leave soap and shampoo tho, but it was a great experienceGenuine Expedia guest review
"Beautiful, very large pool area."
We stayed at the Hyatt for four days in June and were very impressed with the staff and facilities. The pool area is absolutely gorgeous with a wide variety of water play. There is a sandy beach/shallow pool good for children, large 3 foot deep pool to just play in, lots of fountains, separate pool for adults, water volleyball and basketball and whirpool […] (huge)! We ate at both the Southwestern Restaurant (SWB) and Alto (the Italian restaurant) and both were absolutely wonderful. The whole hotel is very elegant but yet very family friendly. Read moreGenuine Expedia guest review
"Enjoyed our stay"
Wish they had more elevators. It was quite the walk to our room.Genuine Hotels.com guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch We are so pleased you enjoyed your stay! We do have a very large resort, feel free to ask our front desk for assistance and shortcuts!
"Great property in a great location."
Had an excellent stay here! The grounds were beautiful and the pool area was exceptional! Especially on those super hot days. Overall a very nice property that is excellently maintained. It seemed like you were in a secluded area but it was actually close to everything once you left the property. The staff was very helpful and the welcome prickly pear […] margarita a nice extra! Read moreGenuine Expedia guest review
Very nice weekend stacation - the room smelled great, thoughtful amenities.Genuine Expedia guest review
"Great getaway resort"
We stopped here for 1 night after visiting the Grand Canyon and had a great time just in the resort. The kids pool is enormous and it was great for adults as well - did not feel that I was in a kids pool. My kids, including my husband loved the slide and the sand/beach area is great for kids of all ages.Genuine Expedia guest review
The swimming pools at this location are excellent, as well as the grounds. The palm trees are fabulous and the service from all aspects was competent and friendly. I enjoyed my stay completely. Just a couple of negative points to consider; the a/c in the room is insufficient. From 5pm until midnight the room was not comfortable at all. Also, Saturday […] & Sundays require a wrist band to get into the pool area, which is ok with me. However, the staff assigned to check your wrist band should NEVER just sit under an umbrella enforcing the rules. They should help open the pool gate and be friendly. One male staff member did that and it was awesome. The female staff members did not and it seems like a waste of labor. Other than that, I enjoyed the Indian Hoop Dancers, the evening band, and the water! Read moreGenuine Hotels.com guest review
"Not What We Expected"
Upon check-in, I was asked if I was interested in complimentary beverages (margaritas). I said, "Sure," thinking I would be given coupons to get the drinks at the bar when we could relax and enjoy them, but I was handed two right there. This was a nice gesture, but I had my hands full with bags, so holding two glasses with drinks was awkward. I was […] disappointed in the pool area. It was built up online, but to see it in person left something to be desired because there wasn't enough seating in the adult areas, so we had to find the last two chairs in the kids area and the water was not clean. We thought it was going to be more of a water park. Everything was overpriced for the "off season." An hour message was almost three times as much as I'm used to paying, and I was told this was their "off season" rate! I was disappointed that there wasn't enough seating for everyone to listen to the entertainment in the lobby. We had to drive a ways to find a place for dinner that was affordable. We had to have a security person in our room for a period of time to fix the safe, so when the TV went out, I wasn't about to go through that again because my husband was sleeping, so I was stuck watching the same four or five channels because the TV was a big computer and complicated to figure out. We thought that by reserving through hotels.com that we could get a good "off-season" rate, but with all the taxes, fees, and resort charges added, they still gouge you. Read moreGenuine Hotels.com guest review
my only complaint was the heat in Az and my room wasn't able to cool down enough for my taste otherwise, the hotel was splendid. staff were all great and very helpful, rooms nicely configured with spectacular shower units and so many pools, next time I'm spending more time in the waterGenuine Expedia guest review
"Convenient location yet serene"
Our stay was very pleasant the staff was very pleasant and the options for leisure were good for kids and adultsGenuine Hotels.com guest review
"watch those service fees!"
i am sure it was there somewhere, but i missed the $25 service fee. also, the hotel elevator was not working. for such an expensive place, you would think the elevators would be working on the weekend !Genuine Hotels.com guest review
"Will be back"
We had a couple issues with our room and the staff accomodated us quickly and kindly. Can't say enough about how wonderful the staff was everywhere we went. Clean and great fun for the family. Will definitely be back!Genuine Expedia guest review
The hotel staff was very helpful and courteous. The room was great.Genuine Hotels.com guest review
"Will stay here again"
hotel is awesome! Would definitely go back there. Staff is soooo nice.Genuine Expedia guest review
"Family of 4"
A family of 4 sharing 2 standard double (not queen) beds was a bit uncomfortable. Room was OK sizewise, but not spacious as I would have expected. Pool area was great, kids and adults had fun! I don't understand the additional $25 "resort fee" tacked on when we checked out...this was not optional, so why not include it in the room rate? Overall a very […] nice stay Read moreGenuine Expedia guest review
"My first choice for a return trip"
I arrived late, after an exhausting night of travel. The staff welcomed me warmly and put me in a corner room, where the bed was soothingly comfortable. I woke up the next morning to a breathtaking view of desert and mountains from my balcony, with the terrace court just below me. I allowed myself rare time to simply relax. Live music each night drew […] me down to the lobby. Not only would I recommend this Hyatt Regency, I'd return for another stay. Read moreGenuine Expedia guest review
fairGenuine Hotels.com guest review
"Modern, plush desert oasis"
Super modern, plush oasis in the desert with gorgeous pools. Feels deluxe in every way. Very business travel-friendly, looks like it would also be ideal for families (kid-friendly pools, programs).Genuine Expedia guest review
Overall, we enjoyed ourselves immensely. A lovely place for me to say, 'yes,' to the rest of our lives. The engagement was spectacular! I did have an issue one day at the pool with another patron who eventually apologize for his behavior. In addition, I received a nice bottle of wine, chocolates and a card from the hotel to apologize for the situation. […] I did not even complain to the management. However, Thomas, the excellent waiter took it upon himself to explain the situation to management. That is excellent customer service! Yet, should not expect less from such a caliber resort. Read moreGenuine Expedia guest review
"Not value for the money"
We were there for our daughter's wedding and had some issues. Overall the hotel is beautiful, but the room lighting is very lacking, especially when the bridesmaids are getting hair and makeup done. The rooms have no mini-bar and there are no vending machines. So a long walk to the market to get a diet coke. Three times the elevators were a very long […] wait - with hands full. could not figure out why since there was no one on them and there are only 4 floors. Most of our guests stayed at a Homewood for 1/3 of the price and the over all experience seemed to be better there, Read moreGenuine Hotels.com guest review
"Great Resort with Limited View"
I thought overall the resort was great. The staff was very helpful. The only problem is that I asked for room close to each other and they were not able to help us with that request. Also, if you want a room with a view, make sure the room has an unobstructed view. Also, some rooms with a view come with a view of a business building and parking lot. […] Be specific on your request. They will try to help out in that regards. Read moreGenuine Hotels.com guest review
I love this hotel, it's great for everything! We had my sisters bachelorette party here and had such a great time at the pool and the rooms are cute and comfortable. The staff was great too, everyone was so helpful and never kept us waiting for anythingGenuine Expedia guest review
"Perfect place to retreat"
I came in for a 3 day personal retreat after a very heavy work schedule. Never left the resort! It was everything I had hoped for in a getaway and I came back to a another heavy schedule refreshed and ready to push ahead. Can't wait to get back to the Hawaii like setting in AZ.Genuine Hotels.com guest review
Hotel made the most of its Sonoran setting. Plenty of pool action for kids and a more restful pool for adults. Friendly staff and well maintained grounds with beautiful mountain views added to the quality of our stay.Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for your review. We're pleased to read you enjoyed your stay and hope to see you again!
"Relaxing at Hyatt Gainey"
Dependable, comfortable hotel. The pool area is spectacular. My room was quiet and looked out over a (low) rooftop cactus gardenGenuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you very much for your review. We appreciate your choice to stay at the Hyatt Regency Scottsdale Resort and Spa and look forward to seeing you again in the future!
"Spring Break 2013"
The hotel and grounds are beautiful. The staff was awesome and very attentive. We brought our kids (2 boys 8 and 10) with us and they loved the pool and the grounds. There was plenty of space for two young boys to run around and play catch with a football. Overall, we had a great time and we really loved the live music, which takes place every evening. My […] only complaint is that the hotel charges a 25.00 resort fee per day, and the fees for movies and expanded wifi access were a little gauging. Movies are charged at 17.99 per movie and in order to get better wifi access you need to pay a minimum of 10.00 per day for the access. For what we paid to stay there, and the amount of money we spent on food and drinks, I think the better wifi access should be free and there shouldn't be an additional "resort fee." Charge more for the rooms if you need to. Oh, and one last thing: the beds could be larger for guests with children sharing a room. Our room was very nice and had a great deck area, however, the beds were only doubles. Queens would be expected at this price. Overall, we really enjoyed our stay and would recommend this hotel. Rick Read moreGenuine Expedia guest review
"Beautiful and Relaxing Resort"
Fantastic Hotel! Recently updated children's area, well away from the adult side. Lobby is fantastic, far and away my favorite lobby so far - wide open to a beautiful lanscaped couryard. Breakfast outdoors can't be beat. The Southwestern Eggs Benedict is superb! We hope to come back some time with our kids. Maybe we'll get another peak at a Lamborghinni […] and Ferrari (Saw both parked during our 3 day stay). Read moreGenuine Expedia guest review
"comfort of resort/ pool area, rooms"
This was our second time at this Hyatt resort. Will go back again.Genuine Hotels.com guest review
"AVOID THE COURTYARD!!!!!!"
While we found the hotel to be quite nice, our room was located adjacent to an area in which the hotels stages various events. The events were invariabily loud and the set-up and take-down of the events beyond annoying. I would recommend the hotel, but any room located near the "courtyard" would be unacceptable.Genuine Expedia guest review
"Good for travelers with children."
Huge pool but took us a couple laps to find two chairs together, very crowded. Good for a family vacation not a romantic get a way.Genuine Expedia guest review
We travel quite a bit (US and aborad); I have to say the staff at the Hyatt Regency was the most friendliest,patient and the most ourteous we ve encountered. Perfect for families! We highly recommend the property.Genuine Hotels.com guest review
"Nice pool but need to clean rooms"
Pool is nice although they close food and beverage service at 4:45 in the afternoon. Stays warm and light out in Scottsdale a lot later then that. Unfortunately housekeeping dropped the ball on our room and it took awhile for the staff to come and clean it. Have stayed at many Hyatt's over the years, this was not the best.Genuine Hotels.com guest review
Family friendly. Not too much night life. Great resort.Genuine Expedia guest review
Hotel had good entertainment. Enjoyed the house band at night. It looks just like the picture. That was nice I have been to hotels that did not look like the picture at all and this lived up to it. Common areas very beautiful.Genuine Expedia guest review
"Great Family Stay"
Perfect location for a weekend family vacation. The newly renovated pool areas was great for the kids. Location was great for restaurants and spring training game. Service was great.Genuine Hotels.com guest review
"Great resort; from family gatherings to bus. mtgs."
Outstanding resort for both couples as well as families. Our overall experience was outstanding.Genuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for choosing to stay at Hyatt Regency Scottsdale Resort and Spa! We're very pleased you enjoyed your stay and appreciate your review! We apologize for any time wasted waiting with our front desk staff; we look forward to addressing your comments with them for an improved check-in experience. We hope to see you again in the future!
"Check places to eat outside this resort."
For the most part this property was very beautiful. The grounds were beautifully landscaped and the pools looked awesome! The room was nice. The only thing I had issues with was the Manager of the Italian Dining Area on the lower level. When we inquired about dining He asked if we had reservations. When we informed him we did not he rudely told us, […] "we'll you can't eat here but, you are welcome to sit at the bar and order from the bar menu". When we sat at the bar we left after ten minutes since nobody on the wait staff came over with a menu or water. Since we were very familiar with the area, having lived nearby, we left the resort and drove to one of our favorite places for Italian food...Oregano's on Scottsdale Road. Read moreGenuine Expedia guest review
Response by Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch Thank you for choosing to stay at our resort during your trip! We apologize for any inconvenience you experienced dining at Alto and assure you your experience is not a common one. We hope you will return again to enjoy the delicious food and stellar service the Alto staff is known for!
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