Greatness in Monterey only at the Portola. I will be back. Oh! Im coming back.Genuine Hotels.com guest review
"Nice location, but no AC"
Enjoyed the hotel. However, the staff seemed less than enthusiastic about engaging. Also, there is NO air conditioning. We had to open our balcony door to bring the room from "hot & stuffy" to "tolerable." Because we were near the street, it was SO loud at night. Needless to say, we slept terribly. I only recommend the hotel if you can get a room on […] the top floor facing the ocean. Read moreGenuine Expedia guest review
"A favorite place to stay"
This is one of our favorite places to stay when visiting Monterey County. Great location, clean and well appointed rooms, very courteous staff, ample parking. Our particular room on this trip was at ground level in a courtyard so we could not open the window or window shutters due to foot traffic and echoing conversations, but we made it work. Our 3 […] improvement suggestions: 1) Get with the times, wi-fi should be free in the rooms (during our stay, wi-fi was free only in the lobby area); 2) when proudly advertising the brand mattress in the room as being for sale, make sure it isn't lumpy; 3) Offer pillows that keep their shape during sleep. Read moreGenuine Hotels.com guest review
"Location, location, location!"
Perfect location near the wharf. Walking distance to Cannery Row and downtown.Genuine Expedia guest review
Spur of the moment trip. The hotel surpassed expectations. The only draw back was that the pool was far away and we had to walk across a public walkway to use. WiFi should be free. Other than that it was perfect! Safe. Clean. Posh. Location is perfect. Super close to the free trolley stop that takes you to Cannery Row. Will stay again hands down.Genuine Hotels.com guest review
Wonderful hotel, good restaurant for breakfast and perfect location.Genuine Hotels.com guest review
Family vacation. The hotel exceeded our expectations. Bright & comfortable accomodations. Nice to have an upscale coffee maker in the room. Friendly & helpful service. This hotel demonstrated attention to the details..Genuine Hotels.com guest review
This was a great place to stay. Very comfortable and relaxing. Super close to many things to do. Would go back any time.Genuine Hotels.com guest review
"great hotel. Quiet. Near wharf."
Super comfy bed! Walking dustance to the wharf. Came in late. Staff was super friendly. Gave us yummy chocolate chip cookies to relax after our drive. We faced a courtyard and thought it would be noisy. Only noise was the seagulls. Didn't eat there, but enjoyed or short walk to the wharf. No AC, but the window opened wide. Stay there again in a red […] hot second. Read moreGenuine Hotels.com guest review
At times I'm hesitant to book a room on Expedia given I'm not sure of the location or condition of the room that will be assigned at check in. The stay at the Portola Hotel and Spa was a very good experience, I would recommend this hotel. The hotel staff was professional and extremely welcoming. I was very happy with the room we were given; it was on […] a high floor, very clean and had a very good view of the bay, the Marina, and surrounding area. The location can't be beat for proximity to Fisherman's Wharf and downtown Monterey, everything is within walking distance. They have a modern and updated fitness center, very clean, ask for the location at the front desk, the entry is located across from the hotel on Alvarado St, the pool is located in a similar location. Enjoy your stay Read moreGenuine Expedia guest review
My stay at the Portola Hotel and Spa was good. Service was great starting from valet to check in and to housekeeping. Hotel is located in a very convenient area where it's close to shops and the wharf. I got to take my son to see the seals out on the wharf while my husband was running his Spartan Race. The only downside was that the carpets smelled […] extremely moldy and old. I was really put off by it. The hotel lobby doesn't have any carpets so we couldn't tell. However, right when the elevator door opened on the third floor, the smell was definitely hard to ignore. It continued until outside our room but luckily we didn't smell any of that inside our hotel room. The bathroom seemed a little old but was clean overall. Bed was comfortable but the pillows were not. We only stayed one night but will consider them again next time we do an overnight trip to Monterey. Read moreGenuine Hotels.com guest review
"Stll A Great Place"
It was a nice place to stay. The price is high but no surprise. The double beds are very small. But other than that, it's a very nice place to stay.Genuine Hotels.com guest review
"Great location, love the lobby"
We were very comfortable. Had a great time. Wish there were chairs facing the view.Genuine Hotels.com guest review
"Forget the Plaza! Great location and A+ hotel!"
Our family decided to beat the Central Valley heat and went to Monterey for the weekend. This hotel was perfect!! Very nice accommodations for the adults and very kid friendly. Warm chocolate chip cookies on check in too! The hotel is within walking distance to the beach, wharf, Cannery Row, and the aquarium. Could not have asked for a better place […] to stay on our little family overnight vacation. We will be back!! Read moreGenuine Hotels.com guest review
"Great Hotel near Wharf"
Warm cookies upon checking in- a good thing! Room was nice (just a little too crowded with too much oversized furniture) Loved the courtyard just outside the room. Used the valet service as I wasn't going to be doing too much going in and out and the valet service was more than excellent. Disappointed about having to walk out in public in my bathing […] suit to cross the "street" to get to the swimming pool/hot tub. Very,very disappointed. Don't understand the logic in that... At least provide robes! Who wants to go walking on a public street to get to/from a pool? Especially when the weather is so cool! Hotel location is great, the wharf is just a few blocks away and some downtown shopping is right there. If you like hiking, the Aquarium and Cannery Row is about 1or 2 miles down a great walking/bike path. Used room service for breakfast and it was on time and the food was Hot and the price reasonable. Perfect. Beds use the Monterey Mattress. I loved it, but I know it would be too soft for some. We enjoyed the 17 Mile Drive, a Walking Tour of the History of Monterey (Tim Thomas is a walking encyclopedia!), Carmel restaurants, Aquarium, Cannery Row, Fisherman Wharf and the beautiful weather! Though I enjoyed my stay, I'll probably searched for another place that has a pool/hot tub indoors or at least part of their property so I would not have to cross a street exposed to the public to use. Read moreGenuine Expedia guest review
"Great weekend get away. U"
It was just the best. Service , food , and especially the staff. Chris was just beyond expectation!!!Genuine Expedia guest review
"Nice walk to Cannery Row"
From the front desk service, to the bartender at Jack's, the hotel staff is outstanding!Genuine Hotels.com guest review
"This place is strange. We won't be back."
Not what we expected from the price we paid. The cookie was stale...not impressed. Our room was ridiculously far from the elevators Boring lounge with no music..the silence was uncomfortable. The pool/spa required going out into the little street and it was paired with a parking garage. Tried to take advantage of the buffet and mimosas at 10:30 am (hours […] aren't even posted) and was told "sorry we are closed"- and she looked at us like we were crazy. I didn't realize mimosa hour was 6am for most people on vacation. Booked a room for 4 (two adults and two older kids) was given a king size bed with no couch or anything for the kids. Had to get a rollaway bed. Here's an idea- don't say the room sleeps 4 if it doesn't. There was a fire drill while we were there. This place nickels and dimes. It's clean and that was nice-no complaints there. The Kuerig in the room didn't work right- and I know how to use them because I have had 2. This place is fine for a person on a business trip. It's no fun at all. Also, there are lots of homeless people asking for money right outside the lobby, and you get to walk past them to get to your car or go to the pool. We've had more fun at motels than this "high class establishment" which is what they think they are. Oh and no free wifi. There's a fee for that too at $10 a day. Won't go back. Worst money I have spent in a while. I'm sad I just had to waste 10 minutes more of my vacation even writing this. Read moreGenuine Expedia guest review
"Excellent location, great service"
We were there with our two little kids and it was definitely a great experience. Great location, excellent customer service. Our room was waiting for us 2 hours prior to our check-in time! We will be back again...Genuine Hotels.com guest review
"What a Bed!!!"
What an amazing bed. The Portola Plaza did something amazing with their king size Monterey Mattresses. The location is central to everything we went to Monterey for. Within an easy walk to the Fisherman's warf and many local amenities are nearby. The staff was always very friendly and Jack's Lounge was great. The entire experience was very welcoming […] and enjoyable. Read moreGenuine Expedia guest review
"Best location for Monterey"
Pros: Great location. Great staff. Try Jack's restaurant - gourmet meals, excellent service. Walking distance to everything Monterey. Cons: Pricey rooms! Charge high rates for slow wifi or more for 1 connection of wired high speed... they should to make this one charge per room and charge less and make it reliable! Dust on the ceiling fans!Genuine Hotels.com guest review
We stayed overnight before my friends wedding, and it was beautiful. Only gripe, AC did not work, and they brought in a standing fan. It was noisy and did not work. Usually Monterey is cooler therefore no need for AC but since the window faces inside quart yard there was no fresh breeze, and I forgot to ask for a balcony room.Genuine Hotels.com guest review
"Extremely nice hotel, Great location!"
The location was perfect for visiting waterfront Monterey. It was our anniversary and we were upgraded to a suite which was unexpected but very much appreciated! The room had a wonderful view of the harbor. There are many shops nearby; the concierge was very helpful in arranging activities and dinner reservations for us. Warm chocolate chip cookies […] at check-in were great! Would definitely recommend! Read moreGenuine Expedia guest review
"Nice hotel "Pet Friendly""
We had a great time and would stay again. We were close to everything we wanted to do and the rooms were clean.Genuine Expedia guest review
"Perfect spot between Downtown Monterey and Warf"
Saw the car show right outside in the plaza. In between downtown and the warf. History trail is right there too. You could walk few short blocks to Cannery Row and Aquarium, with outlet shops there.. Many, many places to see in the area in addtion. You can jump in the car to see Carmel, 17 Mile Drive, Hwy 1, Pacific Grove and more, all beautiful.Genuine Expedia guest review
"Great place to stay"
The Portola Hotel was better than I expected. Room was well designed, very clean, and comfortable. The facility was beautiful. The pool was small, but a dip in both the pool and hot tub was incredibly welcome. The only thing I would expect is Internet access without additional charge. Beyond that, I am looking forward to my next stay!Genuine Hotels.com guest review
"Thank you Hotels.com"
Great place, clean rooms, and great price. booked a week before Memorial Day weekend. Very happy with stay.Genuine Hotels.com guest review
"Luxurious hotel right by fisherman's wharf"
I loved the location of this hotel in the historic district with a two block walk to the wharf and across the street from the downtown shops and restaurants. Made it easy to walk and see everything. A mile to the aquarium on a very nice trail. The desk staff were very helpful and friendly as were the service staff. The bed had a pillow top, nice desk […] for working and a big walk in shower. I will stay here every time I return to Monterey. Read moreGenuine Expedia guest review
Close to restaurants and wine tasting! Friendly staff and modern comfortable room. It's a little pricey, but worth the experience.Genuine Expedia guest review
The warm chocolate chip cookies upon arrival are a nice touch to an already nice hotel. Really enjoyed the stay and rooms, quiet, clean and beds were comfortable. Hotel staff was friendly and the location is ideal for visiting Monterey and surrounding areas. Would recommned to anyone looking for a great spot in the area to rest your head.Genuine Hotels.com guest review
"Excellent hotel in Downtown Monterey"
Excellent service, early check in without any issues. Front desk very helpful and friendly. Rooms specious and modern.Genuine Expedia guest review
The Hotel was wonderful! Clean, bright, and fresh! It was close to the beaches, cannery row and the aquarium. The front desk was very helpful and the lobby was beautiful. I would stay there again.Genuine Hotels.com guest review
"great place to stay"
this hotel was perfectly located, right next to Fisherman's Wharf and the coastal walkway which is a perfect for walking the dogs and seeing all the sights from Cannery Row to the sea otters relaxing in the morning. This place was super dog friendly greeting my two labs with treats and cookies for the adults. The lobby was very pretty and comfortable. […] Our room was very clean, nice and the bathroom had a big shower. The farmer's market was going on right across the street. The only down side it that we had unusually hot weather and only the suites have air conditioning. There is a ceiling fan. We did have the windows wide open and by night time the room cooled. I would stay at this hotel again in a minute and I have recommended it to others. Read moreGenuine Hotels.com guest review
Be prepared to hear idiots honking their car horns when exiting the tunnel if you are in a room facing the pool.Genuine Hotels.com guest review
"convenient location, nice facility"
the room was very clean and nice, the location is great. My only negative was the desk support. I was checking in a bit after 6 and the concierge was already gone for the day. Thus people with dinner questions were in line w/the check-in folks, and check-in moved more slowly. I had a very bad headache & went to the desk at 4am looking for aspirin. I […] was told there was none and I would have to drive to a local pharmacy. Really- no basic items are kept on hand? Read moreGenuine Hotels.com guest review
I would recommend this hotel to friends and family. I requested a room to be on a higher and quieter side of the the building with a view. The room was clean , bed very comfortable, I particularly like the floor to ceiling shutters. Courteous and prompt service. I will definitely come back .Genuine Hotels.com guest review
Outstanding service and nice place to stay. Great central location. I read some reviews regarding noisy rooms both we had one room for two nights then needed to add a second one and never had a noise issue at all. They bent over backwards to place us in two rooms next to each other. We will definately stay again!Genuine Hotels.com guest review
"love being right on the warf"
we will be back!Genuine Hotels.com guest review
Check in process very easy and quick. The room was very clean. Nice to have coffee and mini fridge. Beds super comfortable, but could be bigger. Peter b's brewpub was excellent!Genuine Expedia guest review
While they seem to take pride in the comfort of their beds, they were far softer than any bed I have ever been in. I wound up having to sleep on the floor. If you have any back problems that require support this is not the place to stay.Genuine Expedia guest review
"Nice Hotel. Close to Fisherman's Wharf"
Bed was the most comfortable bed I have ever had in a hotel.Genuine Expedia guest review
"Very noisy toilets"
Thin walls. Rooms need updating. Enough said. Probably won't be returning.Genuine Expedia guest review
"Great hotel on the wharf"
Great hotel next to the wharf and great safe area for walking in the downtown area.Genuine Expedia guest review
"Such a great location!"
The location of the hotel is great. It is near two fisherman wharfs, as well as small shops and dining places along the water. I will definitely be back!Genuine Hotels.com guest review
"Last Second Stay"
Was in Monterey for a sporting event and decided to extend the weekend. Very luck to have found a room here. Great location, great neighborhood. Very clean and well maintained. All staff we encountered were very accommodating and friendly, even when I had to go to the front desk because I forgot my room number :). Will definitely stay here again when […] we return to Monterey. Read moreGenuine Hotels.com guest review
"Very Dissapointed in this 4 Star Resort"
I am a very frugal traveler, but I wanted to book Portola for a special getaway with my family. I was able to even talk my friends in to booking at Portola due to the rave reviews. My party and I arrived at 3:45pm to check in and I didn't get my room key until about an hour later (we made it to our room at 5pm), after three visits to the front desk. […] My friends received their room key 10 minutes before we did.The staff didn't even have the courtesy to give me a call to give me a status update. Finally, we make it to our resort-style room to make disappointment. I have stayed at much better hotels for half the price. The shutters and bed had large stains on them and the rooms were very lack-luster, not at all as advertised. I gathered my family and went promptly downstairs to speak with the manager who gave me my full refund. Let's just say, I will not return to Portola EVER again! Read moreGenuine Hotels.com guest review
Highly recommended.... Clean room,friendly and helpfully staffGenuine Expedia guest review
Very disapointed for the money we paid it was crazy. No bathtub,We were told we had to ask for a room with bathtub, never heard of such a thing in a4.5 star hotel. 17$ aday to park, a balacony so small you couldn't put one chair out there. Never stay there again an inform my friends not to go there!!!!!!!!!Genuine Hotels.com guest review
"Just a couple of things..."
Great hotel, staff was super friendly and helpful, location was perfect, easy to walk to Aquarium and The Wharf. Breakfast was excellent. Only 2 things kept this stay from being a 5 rating. First, we were on the 5th floor, but because of the hill behind the hotel, we were on street level. The traffic noise was surprisingly loud considering the road […] seemed like a small neighborhood street. Loud and all night long. Make sure to request a room facing the water! The second thing is the shower was little more than a trickle, and the water temp was constantly changing throughout the entire shower. Not changing a little either. Went from really hot to pretty darned cold constantly. The worst part was that because the pressure was so low, you had to stay in there longer! Everything else was ideal, so I'm still giving it a higher rating, but man, that street noise was LOUD! Read moreGenuine Hotels.com guest review
"Review of Portola Hotel & Spa at Monterey Bay"
Hotel is in a nice location downtown with lots around to do within walking distance, however we did have to drive to the aquarium. The hotel staff was great. Two negatives were Jacks restaurant, and 2 double beds instead of 2 queen beds.Genuine Expedia guest review
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