"Super comfy rooms and great location."
We were only there for one night, but enjoyed the room. It was spacious, clean and very comfortable. Loved the beds and bedding,Genuine Expedia guest review
in the city on Monterey. Near the wharf. Good deal.Genuine Expedia guest review
Amazing hotel, perfect location. Very clean and I am picky when it comes to hotel cleanliness.Genuine Expedia guest review
"Old friends reunite"
I've stayed at the hotel once prior. I was not disappointed. Location was so convenient. A long time friend from Chicago made the trip with me. Everything was available to us with this perfect location. A minor mishap with the toilet, however it was tended to immediately. We will return, would recommend the hotel to others.Genuine Hotels.com guest review
The location of the hotel was ideal. It was within walking distance of everything. Everyone was very friendly and helpful.Genuine Hotels.com guest review
Close to wharf, great breakfast (try the omelette)Genuine Expedia guest review
"Getaway at Monterrey"
The hotel is overprice for what you get, $17 for parking that was never mention at booking.Genuine Hotels.com guest review
Great proximity to downtown and Fishermen's Wharf. We could walk to many of our destinations. The free bus/trolley ride to Cannery Row picks up right next to the hotel.Genuine Hotels.com guest review
Everything was perfect.Genuine Hotels.com guest review
"Great place to stay in Monterey"
Great location, great room, very nice experience. We stayed in a room with two double beds - it was big enough for our family of 4. Room service had great menu and was of a great quality. Breakfast at Jack's is great value (kids under 5 eat for free) and super tasty!Genuine Expedia guest review
"Great location but lots of outside noise."
Great location close to downtown. Lots of outside noise coming through. Makes it hard to get a good nights sleep. Overall a good value just bring earplugs.Genuine Expedia guest review
"wonderful overnight getaway"
This was a spur of the moment weeknight getaway for a romantic evening and a wonderful day on the Monterey peninsula. Also, Jack's Restaurant located in the hotel was a fantastic and romantic dining experience. The hotel was plush and beautiful. Everything made for a perfect 2 day and 1 night away from Silicon Valley. WE plan to do this again every […] month if we can. Read moreGenuine Hotels.com guest review
"No air condition!"
left hotel on first day, no room with air condition!Genuine Hotels.com guest review
"Good Hotel in a great spot!"
This is a good Hotel at a great location. There is a nice little cafe for breakfast ...Genuine Hotels.com guest review
The hotel room was very nice and clean. We were able to walk everywhere, i.e. Dinner, shopping in local stores and were steps away from the Warf. The ONLY reason that I would probably not stay there again would be the fact that the seagulls or whatever type of birds are in that area made so much noise all night that I could not sleep. My teenage daughter […] on the other hand didn't not here them. Our windows were closed. This was my experience. Read moreGenuine Expedia guest review
"Too expensive for what it is!"
Far too expensive fir what it is. It's only expensive as it is a captive market, it really should be at least half that price. The concierge couldn't be bothered carrying our bags or getting them out of the, just told us how much valet was and took our keys while we unpacked the car. Pathetic! I would class this as a motel not a hotel. No air condi […] tioning! Read moreGenuine Expedia guest review
"It ain't a cheap hotel but certainly felt like one"
At first glance it was great until our room started to have strings of problems. Fan motor exploded leaving dust all over the bathroom floor. Bath tub stopper was frozen shut. Left in the morning and returned around 4:00 pm to find our room hasn't been cleaned. Called front desk and they said maids saw do not disturb sign on the door. They are liars. […] I checked before leaving. After I brought this all up, they just said "sorry for your troubles". We stayed there for two nights and they didn't move us to a room that didn't have a problem. The vent was fixed but they didn't clean out the vent so every time with used the bathroom fan, dust blew out. It was discussing. Read moreGenuine Expedia guest review
"Location Location Location"
You are definitely paying for location. The hotel is nice but I wouldn't say spectacular compared to other hotels I've stayed at within the same price range. My biggest complaints would be that the bathroom in my room was not cleaned well and the hotel offers no air conditioning. Sorry, but this is a huge negative in my book. The valet/bell boy staff […] weren't very helpful. Not one of the four that were stationed in front offered to help me with my bag when I arrived, I was completely ignored. The in-room dining menu was incredibly limited and a big disappointment to someone who really enjoys splurging on herself with room service every now and again. The positives are: They give you a freshly baked cookie upon check-in...yay! The location is prime. I couldn't have asked for a better location. The rooms are a decent size and provide everything you could need, i.e. robe, iron, hair dryer, large drawer space, desk, large closet, good seating area in the room, etc. The restaurant staff was superb as were the front desk personnel who helped me. I would probably stay here again but maybe not in the summer. Read moreGenuine Hotels.com guest review
Very loud rooms Can here every sound through hotel No AC - ok, leave window open and hear more noise...Genuine Hotels.com guest review
"Best location in Monterey"
This hotel is in the perfect location to enjoy everything Monterey has to offer, just a few feet from the pier, less than a mile walk to Cannery Row and the Aquarium, one block up is more restaurants and shops that you can hope for. The pool and hot tub are awesome, open until 10:00 PM.Genuine Expedia guest review
"Nice place near the "old" fisherman's wharf"
Nice clean comfortable hotel. 1 minute walk to the older fisherman's wharf which isn't very big but there were plenty of place to eat. Didn't like having to pay $$ a night to park while paying $$$+ a night for a room.Genuine Hotels.com guest review
"First time stay, but not the last!"
The upgraded room with view of the harbor was just beautiful. It was quiet, and the bed was very comfortable. We did have a bit of trouble at the Business Center, as the computer was slow and the printer was not working, but the staff was extremely helpful, particularly the IT guy, who made sure our fax went through, even though it was after 5. Will […] return! Read moreGenuine Hotels.com guest review
I needed some time away from home and I wanted some place nice. This Hotel/Spa was perfect. I got a massage, spent some quiet time in my room, and had a wonderful dinner at Jack's. It really could not have been better. Every member of the staff I connected with were friendly and attentive. I can't wait to go back again.Genuine Expedia guest review
Staff friendly. Clean rooms. Nice pool and jacuzzi.Genuine Expedia guest review
"No air condition on the rooms!!!"
We found theres no air condition, and when we call they said: "we are a certified LEED hotel, who cares about the conservation" That's not sincere answer. They should tell that on check in.Genuine Expedia guest review
"Hotel full of dogs. Barking all night. NO Sleep"
Complained about dogs barking was told in furture to ask for a room not near dogs? Staff rude. rooms smelled of perfume to hide dog oodors. will never go back.'been going there 25 yearsGenuine Expedia guest review
The hotel is conveniently located near downtown Monterey and has friendly staff. The brunch was wonderful.Genuine Expedia guest review
"No air conditioning"
Most of the rooms do not have air conditioning. I had to call and make a fuss to get moved to one of the rooms that had a/c.Genuine Expedia guest review
"Beautiful hotel & close to everything"
We weren't in our hotel alot to use amenities but restaurant and surrounding area had everything. Loved how the outisde of hotel was laid out and kind of blended into the surrounding area with shops etc.Genuine Expedia guest review
my room was beside a busy street. a rare experience where u cannot sleep well on your room due to vehicle sound. i just think that i was very disappointed since i did not paid a cheap price for that room. for $200/nt its just not right. plus there was no aircondition. my kids were so uncomfortableGenuine Expedia guest review
"Traveling Pacific Coast Hwy"
Great experience at the hotel my husband and 7 year old son had a very relaxed stay. Bed was very comfortable. Staff was very helpful and nice. Wish I could have stayed longer.Genuine Expedia guest review
Everything about this hotel is made for your convenience. Literally a stone's throw from the wharf and walking distance from everything else. An absolutely beautiful guest room with every amenity you could need. Not only was our room immaculate but the bed was more than comfortable providing an amazing rest on our holiday. Definitely will return!Genuine Hotels.com guest review
Was given room at very end of hotel. Street level with all the noise and being from Tennessee was not ready for no AC When I ask for room change staff offered a worse room.Genuine Expedia guest review
"Great hotel in a great location"
We stayed for two nights at the Portola. It is a huge hotel, with good facilities and a friendly helpful staff. The room was large and comfortable and very well appointed. The only complaint we had was that the hotel is so large there was a very long walk from the elevator to our room. If you have trouble walking ask for a room near the elevators. We […] had a great a dinner at Jack's, right in the hotel lobby and there was an excellent store in the hotel lobby which carried inexpensive jackets which I found I needed in the unexpectedly cool weather. Cannery Row is a short free bus ride away. The Wharf is right across the Plaza. Read moreGenuine Expedia guest review
The Hotel was nice, clean & close to everything. I didn't like that we had to pay for parking & there was no microwave in the room. No continental breakfast. For the price point, everything above should have been included. All and all, it was a nice stay for a couple of days.Genuine Hotels.com guest review
"Great Hotel and Perfect Location"
It was a fantastic trip to Monterey, and the Portola Plaza Hotel is great place to stay. They have 2 onsite restaurants, and walking distance to the Wharf and downtown restaurants.Genuine Hotels.com guest review
"Walking distance to everything!"
Hotel was great, but if it had gotten hot we would have needed AC... and charging for WiFi does not fit the expectations of a hotel of this caliber.Genuine Hotels.com guest review
I wish had more options for families out of town things to do Thank youGenuine Expedia guest review
Excellent location close to many shops and restaurants. Free trolley out in front of hotel was a nice bonus.Genuine Hotels.com guest review
"Great parking no ocean view"
Bar too expensive Location to wharf great Front desk helpfulGenuine Expedia guest review
"Unkind and inconsiderate hotel staff"
I experienced a family tragedy prior to my reservation. The hotel staff were unkind about it, and completely inflexible about cancelling my reservation without charging me 100%. Even if they did not have the power to give me the refund, the inconsiderate manner with which I was treated in light of the situation is completely unacceptable for any business […] or human being, but especially for the hotel business. I will never return to this establishment, and I will encourage anyone I know to stay away. Read moreGenuine Expedia guest review
This hotel is top notch. They give you a warm cookie when you check-in. :) My room was immaculate- and the staff was fabulous and more than helpful. the hotel is in the middle of EVERYTHING- which i loved. We didn't have to walk far, and barely needed to drive. I recommend this hotel for any one who wants to stay somewhere nice and be comfortable. It […] isn't super cheap, but it is worth the extra money for the convenience. Read moreGenuine Expedia guest review
Rooms are very nice, we had 206 & 207. No AC, the room was a bit stuffy so we slept with the patio door open, and since our room is located above the plaza, you can easily hear the traffic and anyone walking by. But on the upside hotel is in walking distance to shops, restaurants, bars, etc. I would stay here again, hopefully not over the plaza. Oh, […] can't forget..stop by the lobby and get a warm yummy cookie. Read moreGenuine Hotels.com guest review
Well done. Will stay again !Genuine Hotels.com guest review
"Beautiful hotel, convenient location"
Beautiful hotel with very friendly staff. Rooms were beautiful but a little warm with no air condition. A little surprised that I had to pay for internet while staying at such a high end hotel.Genuine Expedia guest review
"I enjoyed my stay"
I got a harbor view room and it was lovely. Clean, great location, friendly service, reasonable price. I also enjoyed the hot tub by the pool.Genuine Hotels.com guest review
"Close to everything"
The only negative thing we can say is the hotel can get loud with the sea gulls and seals at night. We were lucky also because the ocean Side has a loud street right next to it but our room was on the main hotel side which isn't as loud.Genuine Hotels.com guest review
"Most favorite place to stay in Monterey."
The room was great with an awesome view.Genuine Hotels.com guest review
We love this hotel, it always clean the bed are amazing the staff is very professional and nice. It a 2 minute walk to the wharf. We have already booked rooms for August. Great place to stay!!!Genuine Hotels.com guest review
"Great place to stay!"
Upon arrival we fell in love with the place. Very close to Fishermans wharf but far enough from Cannery Row that you don't deal with the traffic but still walkable, and there's a trolly if your feet get tired throughout the day. The main lobby was quite impressive, very beautiful with the trees and natural light. Rooms were clean and nicely decorated, […] we had an ocean view (mostly of boats docked at the wharf but we could see water) and loved that there was a small balcony to sit on. Only thing that we wished the room had but it didn't was a microwave for leftovers but that wasn't a big deal. I feel it was a little overpriced, just a little, but we did stay on father's day weekend and it was toward the beginning of summer and like I said we could see water so I guess you get what you paid for. Overall we really enjoyed our stay and have zero complaints about the service or hotel itself, I would recommend it and I would stay there again. Read moreGenuine Hotels.com guest review
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