All hotels in Monterey, California, United States of America
1 room, 2 adults
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Two Portola Plaza, Monterey, CA, 93940, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 1,090 reviews)

  • Location
    Great location
  • Wellness Area
    Great wellness & sports facilities
  • Amenities
    Ordinary amenities
  • Comfort
    Comfortable
  • Value for money
    Poor value for money
  • WiFi
    Bad internet service
4.0 / 5Excellent
"The Place to Stay in Monterey"
This is my 'go to' hotel when in Monterey, especially if I'm there to catch a show at the theater a block away. It's a nice place that lives up to my expectations every time.
Genuine Hotels.com guest review
1 night trip with friends Oct 2, 2015
A Traveler
US
5.0 / 5Outstanding
A bit difficult to find with the roadworks going on but otherwise a good hotel in a convenient location.
Genuine Hotels.com guest review
2 night romance trip Sep 22, 2015
Marion
US
5.0 / 5Outstanding
"Hotel is yes. Spa is no."
I stayed here twice already for both business and a couple get away. I'm not sure if I would stay elsewhere when coming to Monterey. Everything about the hotel is perfect from its location to its services; but not the SPA ON THE PLAZA; I'm a very easy to please customer but what I paid for at the spa, I think they owe me my money back. Period.
Genuine Hotels.com guest review
1 night romance trip Oct 2, 2015
Dylan
US
4.0 / 5Excellent
Hotel was convenient to Fisherman's Wharf, Cannery, and the Aquarium. A little noisy at night from conference going folk that had partied but other than that it was great.
Genuine Hotels.com guest review
1 night romance trip Oct 1, 2015
Martha
US
3.0 / 5Good
"Location main perk"
Great location. Room was nice but nothing spectacular. No air conditioning was an issue since the weather was unusually warm and humid. High cost for parking and wifi.
Genuine Hotels.com guest review
4 night romance trip Sep 27, 2015
Cathy
US
5.0 / 5Outstanding
Great service stayed by the pool.. Kids loved the pool..
Genuine Hotels.com guest review
1 night family trip Sep 27, 2015
A Traveler
US
4.0 / 5Excellent
"Great Location"
A little on the high side on rates considering no AC ; Food was great ordered from Room Service; Did not appreciate that because I did not book directly from hotel that we did not get free breakfast .
Genuine Expedia guest review
Other trip Sep 24, 2015
Celeste
US
5.0 / 5Outstanding
"Great stay at Portola"
We came for the Monterey Jazz festival and to see family. This hotel is in an excellent location, I will definitely return. The room temperature was not very comfortable as there was no air conditioning in almost 90 degree weather! Otherwise, I would recommend.
Genuine Hotels.com guest review
1 night family trip Sep 19, 2015
Gracie
US
3.0 / 5Good
There was no air conditioning and unfortunately we stayed during a hot spell 85 degrees. So the rooms were not so comfortable as they were too hot to stay in.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2015
Michelle
US
3.0 / 5Good
"Outdated"
Hotel has very old aluminum windows and not sound proof at all.. On top of that they don't have AC in their rooms. Overpriced!
Genuine Expedia guest review
Other trip Sep 21, 2015
Mamuka
US
5.0 / 5Outstanding
"Happy Anniversary"
Our 25 th anniversary. Great location, amenities, etc. we parked our car and didn't need it for a day and a half.
Genuine Hotels.com guest review
1 night romance trip Sep 15, 2015
Gary
US
5.0 / 5Outstanding
Beautiful
Genuine Hotels.com guest review
1 night romance trip Jul 18, 2015
A Traveler
US
5.0 / 5Outstanding
"heaven on earth!!!"
this was the most wonderful stay we've had in a very long time. Everyone at the Portola hotel were so helpful, room service awesome and the beds were really comfy. We are definantly going back.
Genuine Hotels.com guest review
3 night romance trip Sep 6, 2015
Cori
US
2.0 / 5Fair
"Hotel is Overrated"
Upon arrival we were informed that our room was in a detached building above the garage. When I asked if the building was secure we were simply given our room keys and my question was not answered. The doors to the building are unattended and NOT secured to hotel patrons only. Our room was next to a public courtyard which was extremely noisy. Could not sleep.
Genuine Expedia guest review
Other trip Sep 14, 2015
A Traveler
US
4.0 / 5Excellent
"A/C only on the 7th floor"
We arrived and the area was right downtown. We asked about our room and was told we could review it before we took it. Glad we did that, cause there is no A/C on the first six floors. While we were close to the water with windows, the humidity throughout the hotel and the area was pretty bad! Luckily I asked about a "better view" and response was 7th floor would be an additional $100 for the night. When we viewed that room, it was pretty obvious, that was the best choice - A/C made a world of difference and the room was VERY NICE!
Genuine Expedia guest review
Other trip Sep 14, 2015
JB
US
4.0 / 5Excellent
"Last day of vacation"
Good room. Great lounge. Coffee in room is horrible. Even much less expensive hotels have complimentary coffee in the lobby.
Genuine Hotels.com guest review
1 night romance trip Sep 10, 2015
A Traveler
US
5.0 / 5Outstanding
Everything was great. Disappointed they charged $22 per day for valet service. We valeted our car and didn't pick it up again until we left two days later. That should be mentioned in advance.
Genuine Hotels.com guest review
2 night romance trip Sep 7, 2015
cheryl
US
5.0 / 5Outstanding
"Great service, ambiance, location, and amenities"
Walking distance of the Monterey Aquarium and the Monterey pier. Courteous and helpful staff gave us VIP cards for 2 seafood restaurants, and the one we chose was outstanding. We bought our tickets to the Aquarium at the front desk which allowed us to walk right in. They guided us to the landscaped walking path for a picturesque and relaxing way to and from the aquarium. Only sad part was that our 'harbor view' room showed us a slice of sea above rooftops. We had hoped to see the harbor, just like in the pictures
Genuine Hotels.com guest review
1 night trip Sep 10, 2015
A Traveler
US
2.0 / 5Fair
"No airconditioning"
There was no air conditioning, and horribly hot. Although there was a balcony, other guests were smoking, and cigarette smoke would drift into the room. It was a miserable stay. I paid for 2 nights, but left after the first night. Definitely would never come back.
Genuine Hotels.com guest review
2 night family trip Sep 8, 2015
Chester
US
4.0 / 5Excellent
"Nice hotel near downtown and wharf"
The Portola Resort is a nice find, centrally located, dog friendly and clean. We brought our two small bichons. The room was clean and didn't feel like a "dog room" some other hotels have given us where you feel like there are fleas. There is an extra charge for the dogs but it's well worth it for the cleanliness and comfort.
Genuine Expedia guest review
Other trip Sep 12, 2015
Ron
US
3.0 / 5Good
"Central location"
Right in the center of town. A bit run down. Dark reception area. No air conditioning. Could not keep patio door open to let in cool air at night due to safety concerns, since patio was accessible from patios of adjacent units. Bed uncomfortable. Woke up with a stiff back. Overpriced for what you get.
Genuine Expedia guest review
Other trip Sep 10, 2015
Vic
US
5.0 / 5Outstanding
"Right on Fisherman's wharf"
We were in an ajecent building to the lobby, overlooking to pool area. It didnt feel like staying in a hotel because as soon as you go outside you are right on fisherman's wharf. Very nice room, would definitely stay here again, especially over the Marriot because they take dogs.
Genuine Hotels.com guest review
1 night romance trip Sep 6, 2015
Elizabeth
US
3.0 / 5Good
Needs to put in Air Conditioning, and the Hotel would be a 4-Star. Ceiling Fan should be located in the middle of the room, and not located above the one bed closest to the window. Should have a Shower head that is stationary above the person instead of a movable one. It would be an added feature to have both, but not necessary. Overall, it was a nice hotel and decent room, and we would stay there again.
Genuine Expedia guest review
Other trip Sep 9, 2015
A Traveler
US
4.0 / 5Excellent
"Let me outa here"
I don't know if it was because we had booked through Hotels.com or not, but they put us at the farthest room from the entrance there was. The valet continously asked us if we were checking out as if they wanted us to leave early. I am completely aghast at the demeanor of this hotel and only the location was the bomb. I would not recommend this hotel as the staff acted as if they had millions and were as if we did not measure up to the elitist position they had in life. Me and my wife were so happy to be away from California and the rest of the we are better than you attitude displayed from the masses.
Genuine Hotels.com guest review
4 night family trip Sep 1, 2015
Sean
US
3.0 / 5Good
"Just OK..."
Nothing spectacular... Rundown and overpriced. Breakfast buffet did NOT impress for the price they charge. $10 for WI-FI is ridiculous! Will stay somewhere else next time.
Genuine Expedia guest review
Other trip Sep 8, 2015
Noel
US
5.0 / 5Outstanding
"Friendly Family Resort/Boutique"
We stayed for only one night. At check-in we were delighted with their famous baked cookies! Delicious indeed! Would definitely recommend this hotel for families, couples, everyone!
Genuine Hotels.com guest review
1 night family trip Jul 27, 2015
Agustin
US
5.0 / 5Outstanding
"Perfect Hotel on the Plaza!"
Fully enjoyed our stay! For happy hour we had the best Cabernet wine and appetizers in a long time! Thank You!
Genuine Hotels.com guest review
1 night romance trip Aug 31, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel and energy efficient"
The room is undoubtedly a good deal for the price. But there is no AC control, which bumps this place down. Also, the store inside of the hotel, that was supposed to be open, was closed during normal hours.
Genuine Hotels.com guest review
1 night romance trip Aug 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent stay"
The location was perfect to the fishermen's wharf and it was a pleasant walk to cannery row. Peter B's was excellent...the pizza was amazing. The room was comfortable and nicely updated. Would definitely stay there again.
Genuine Expedia guest review
Other trip Sep 1, 2015
Kim
US
3.0 / 5Good
Friendly staff and loved the warm cookies. TOO MUCH NOISE AT 7:30am. Shuttle was good. $19.00 a day for parking........should have been free considering cost of the room. Microwave please. Prefer a pot of coffee. Thanks for asking
Genuine Expedia guest review
Other trip Aug 31, 2015
Judy
US
4.0 / 5Excellent
"great hotel but not cheap"
awesome service, amazing room! 5 min walk to beach. hotel dinner was very overpriced though. everything else was great! highly recommened! however lady at expedia told us spa was included and it is NOT! was very bummed about the dishonesty from expedia
Genuine Expedia guest review
Other trip Aug 31, 2015
cody
US
4.0 / 5Excellent
We got the harbor view but the position of the room made the view not as good since it was blocked by the rest of the building. The room was quiet and comfortable though. Men's bathroom in the lobby has no toilet paper which is unexpected for this class of hotel.
Genuine Expedia guest review
Other trip Aug 27, 2015
Gabriel
US
5.0 / 5Outstanding
"Excellent stay in Monterey"
We ended my birthday getaway that started in Felton and ended at the Monterey Aquarium. We did not plan to stay at the Portola, so no reservations were made in advance. We were treated with excellent customer service from the moment we stepped out of the car. The kids had a blast in the pool and we got to unwind in a beautiful room. Room service by the way was outstanding.
Genuine Hotels.com guest review
1 night family trip Aug 20, 2015
Debbie
US
5.0 / 5Outstanding
mattress seemed to sag off the edge
Genuine Hotels.com guest review
2 night family trip Aug 17, 2015
Linda
US
5.0 / 5Outstanding
best hotel to stay at if your in Monterey, the location alone is perfect, we didn't have to drive at all. Everything was in walking distance, downtown, fishermans worth and the trolley took us to cannery rd. It was a crear stay!
Genuine Hotels.com guest review
1 night romance trip Aug 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Carmel by Sea"
Great place to stay!!!!
Genuine Hotels.com guest review
1 night romance trip Aug 17, 2015
Ken
US
5.0 / 5Outstanding
"Perfect location in Monterey"
If you are looking for a hotel in Monterey in a good location, you should consider Portola Hotel & Spa. Walking distance to Fisherman's Wharf. Take the free trolley in front of the hotel to the Monterey Aquarium. Good options nearby for breakfast, lunch and dinner. Spa and pool (only goes 3.5 feet deep) was clean.
Genuine Hotels.com guest review
2 night family trip Aug 17, 2015
James
US
5.0 / 5Outstanding
"Not quite what we expected"
My husband and I used to live in Monterey, Ca and we love going back to visit. We booked what was described as a harbor view room at the Portola Hotel and Spa, which used to be a Doubletree Hotel. While I gave this hotel high marks, which they deserve, I would advise those booking a room to be prepared that rooms described as "harbor view" can be misleading. We paid top dollar and what we got was a 5th floor room with mostly a view of roof tops and just a glimpse of the harbor through an opening in the surrounding buildings. I was a bit disappointed.
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
Regina
US
4.0 / 5Excellent
This hotel is gorgeous to stay at, very comfortable and the staff is super friendly. We went for my boyfriends birthday and we also used their spa for a couples treatment. It was great. The rooms were comfortable and clean and there wasn't much noise. We dined room service for breakfast and for dinner one night and it was delicious. Quick, hot and tasty. We will definitely stay here again.
Genuine Hotels.com guest review
2 night romance trip Aug 10, 2015
Jennifer
US
3.0 / 5Good
"No air conditioning!!!"
Terrible to pay $450 a night and not have air conditioning!! Total rip off.
Genuine Expedia guest review
Other trip Aug 15, 2015
A Traveler
US
4.0 / 5Excellent
"Good location but expensive to stay."
I stayed at this hotel once for business and now for a family outing. The location is great. The hotel is good and rooms are comfortable. Our room had a small balcony which was nice. We could not see the bay from there. The pool is disappointing as it is too small. My biggest complain is to pay for $20 for self parking after they charge you arm and a leg for the stay and no breakfast for the that price! So yes it is expensive.
Genuine Hotels.com guest review
1 night family trip Aug 7, 2015
A Traveler
US
4.0 / 5Excellent
Our room is by the freeway / tunnel and it was noisy. The room is not very sound insulated
Genuine Hotels.com guest review
1 night trip with friends Aug 10, 2015
A Traveler
US
3.0 / 5Good
"Lesson learned"
Book direct with the hotel or you will miss out on perks{free wifi, breakfast, better customer service}
Genuine Hotels.com guest review
1 night family trip Aug 8, 2015
A Traveler
US
2.0 / 5Fair
"There are better places to stay"
The hotel had no air conditioning, a poor lay-out and was in a rundown part of town. There are better places for the money you spend (they also charge for wi-fi). Uninspired hotel / location.
Genuine Hotels.com guest review
1 night family trip Aug 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Great time."
Everyone was very nice. Rooms where nice. Close to everything.
Genuine Expedia guest review
Other trip Aug 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel with great access."
Very comfortable hotel with nice rooms and lobby setting. The restaurant (Jack's) and bar are very nice settings as well. The fitness center was well equipped for a hotel of this size. Excellent location for Fisherman's Wharf. The pool setting is a little small and right near a main road, so it isn't very peaceful.
Genuine Expedia guest review
Other trip Aug 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
We stayed one night to celebrate our anniversary, it was a great getaway!
Genuine Hotels.com guest review
1 night romance trip Aug 6, 2015
William
US
3.0 / 5Good
"Location is great"
Hotel is very tired. The location and lack of full service hotels allow them to over charge for a very old tired hotel. $400 a night? Shame on us all for paying it. Love the destination but will stay at another hotel next time.
Genuine Expedia guest review
Other trip Aug 8, 2015
jb
US
4.0 / 5Excellent
"Good hotel"
Very good hotel.
Genuine Hotels.com guest review
1 night family trip Aug 5, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel. No air conditioning."
Nice hotel in a great location. However, rooms do not have any air conditioning, which made them hot and stuffy in the summer. And opening the windows next to a very noisy street was not ideal.
Genuine Hotels.com guest review
2 night family trip Jul 29, 2015
A Traveler
US
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