The room was nice but could not get room temp. Above 68 degrees. Also not cleaned goodGenuine Hotels.com guest review
Good overnight, staff friendly, cookie delicious. Bathroom a little weird, it was designed for a wheelchair user. Question: Other hotels offer allergy friendly rooms; do you offer this option?Genuine Hotels.com guest review
"A Lifesaver When You're Stuck in Houston"
This was a welcoming place when I needed to crash because I missed my connecting flight. Clean, quiet rooms with big, comfy beds. Good showers, soaps, lotions, towels. Definitely a standard DoubleTree hotel. The shuttle drive, complimentary, was excellent. Efficient drivers with helpful info. Good food in the hotel restaurant too. Breakfast buffet is […] great. Read moreGenuine Hotels.com guest review
it was fineGenuine Hotels.com guest review
"Close to airport"
Very nice!! Clean rooms and fast room service.Genuine Hotels.com guest review
The hotel needs to be refurbished. The price was good and front desk was excellent.Genuine Hotels.com guest review
"All staff very very nice!!"
Staff was nice and helpful with directions, information and making sure I was comfortable at all times!Genuine Expedia guest review
"It works. Great staff"
I was only there one night for a business meeting. Everything worked out just fine. Very friendly and accommodating staff. ClGenuine Hotels.com guest review
"Nice Hotel.....Great Location"
We stayed one night, prior to an early flight. Perfect for that! The yummy signature cookies are always a calling card for Doubletree! Food in restaurant was good......nothing outstanding, but well prepared and promptly served. Hotel is a bit older, but very clean. Very friendly staff!Genuine Expedia guest review
Close to family we were visitingGenuine Hotels.com guest review
Since this hotel was a hilton property, I expected what I percieve to be a higher level of service, quality and hotel ammenities. The service in this hotel was very good. The staff was friendly and helpful. The room on the other hand was disappointing. I will call this, lack of attention to the details of cleanliness combined with a property that is […] showing its age. The bathtub had some minor staining. The faucet for the tub was partially pulled from the wall. The window was difficult to see through because the seal between the panes was blown and fogged, and the window was very dirty. There was grime in the corners of the bathroom that indicated to me that it had not received a thorough cleaning in a while. The coffee maker was gross and with one of the paper cups for the coffee, there was some water (or some liquid) in the cup when I picked it up. We had not used those cups yet. The table in the restaurant looked as if it had not been thoroughly wiped down in a few turns of the table. The bottom line is that the people were nice and these other things by themselves are not major. If you put them together what it shows to me is a lack of diligence by the management to ensure that the hotel is tip top. None of these problems were eatrth shaking but as I say, I expected a higher level of quality from a Hilton property. Good parking. Free Parking. Quick access to IAH airport and beltway 8, route 59. Easy to get around. Read moreGenuine Hotels.com guest review
Superb location and wonderful treatment of the hotel personnel.Genuine Hotels.com guest review
"Great Airport Location"
Large, clean room. Relatively quiet. My one complaint is there was a wake-up call scheduled to the room (that I didn't order) at 5am. For being so close to the airport, I was impressed by how much the rooms muffled the noise. Majority of the staff was fairly friendly.Genuine Hotels.com guest review
ve slept on in years.Genuine Hotels.com guest review
The shuttle service to and from the airport was great. They were friendly and quick.Genuine Hotels.com guest review
Excellent surroundings and neighborhood but away from business centers at downtown.Genuine Hotels.com guest review
Very good! Clean, great staff and shuttle was on time when I called @ midnight needing a ride. No brainer to stay her and close to airport!!!Genuine Expedia guest review
Upon late arrival, receptionist was very friendly and accommodating with hotel amenities.Genuine Hotels.com guest review
The hotel staff was efficient and friendly. The room was great with the exception of the bathroom. The bathroom needed some plumbing repairs/upgrades.Genuine Expedia guest review
Not the Hilton I am use to. More like hotel 8. One HBO channel. Furniture in bad condition. Had move to another room. Go to the comfort suites in Spring.Genuine Hotels.com guest review
Loved the hotel! I wish it were somewhat closer to some attractions. First time in Houston and I enjoyed my stay!Genuine Hotels.com guest review
A first class hotel close to the airport.Genuine Hotels.com guest review
"Great room, problem with communication."
The Hotel was very nice, the rooms were very nice and they had a great breakfast buffet and also a place just to get cereal ,coffee or muffin early in the morning. We did have a problem with communication. I called in advance to request roll away beds in 3 rooms and they assured me they would flag the rooms to tell the hotel cleaning people to have […] them ready for us because our group was not arriving until 11:30 pm. However when we got there there the rooms did not have roll away beds in them or even extra blankets or pillows. That late at night there wasn't anyone to take care of it so we all finally went to bed after midnight by improvising. We also had to make two phone calls to get picked up by the airport shuttle. The staff was very friendly but they just didn't seem to have enough people on to take care of the needs. If I hadn't called to make arrangements in advance; I wouldn't be writing this review. I hope that they are able to read this so they can remedy the situation. It really is a nice Hotel for the price. Read moreGenuine Hotels.com guest review
Our stay was very satisfactory. Comfortable room, great staff!Genuine Expedia guest review
Comfortable and convenientGenuine Hotels.com guest review
"Great hotel for even longer term stays"
Loved this hotel. Really loved the food at the restaurant. Great service and very clean.Genuine Hotels.com guest review
Very nice location for our pre flight night. The hotel was clean and pleasant. The cookies were great. I would gladly stay at the location if the need arises again.Genuine Hotels.com guest review
"Utter failure is an airport hotel."
My priorities in an airport hotel: (1) clean, comfortable, safe - yes, (2) convenient airport shuttle - no (30 minute wait), (3) acceptable restaurant - no (half of tables remained uncleared throughout the meal), (4) reliable wake-up call - no (call never arrived), (5) responsive staff - no (no concern or apologies for items 2-4 above). There's a Sheraton […] across the street which I will try on my next visit to the airport. Read moreGenuine Expedia guest review
Very nice!!!!! Enjoyed the stay.Genuine Hotels.com guest review
Well, we were there to pick up a passenger at 7 am the following morning, so there wasn't much to our stay. Doubletree was just fine. Nice shuttle service too.Genuine Expedia guest review
Very pleasan,t restful stay before a long overseas flight.Genuine Hotels.com guest review
"Great comfort and fine place to overnight"
Used hotel to overnight on our trip to Jamaica , very comfortable and good restaurant. Also air port shuttle. Would recommend anytimeGenuine Expedia guest review
"Very old hotel, lots of noises - tough to sleep"
I had to change room twice in order to have a silent room. Both rooms I had to change were noisy due to the airconditioning system that made noise even when turned off. Hotel staff (especially a guy called Joshua) was rude and was not taking his role seriously, even mocking me for asking how much time the security person would need to get me an item […] I had lost. Read moreGenuine Expedia guest review
The staff was great and the cookies were awesome. The only complaint was a noisy air conditionerGenuine Hotels.com guest review
"stay was fine, nothing special about the hotel."
was a short stay and cannot expect to comment much, but everything was fine with the stay. .Genuine Expedia guest review
"Close to Airport, shuttle service was great"
Although it was a quick stay, I was very comfortable and rested very well. The on-board restaurants were very good. I had supper on Friday night and Breakfast in the morning. Very tasty! The staff was very friendly and helpful, I have only good things to say! Thanks!Genuine Hotels.com guest review
"Old, but only place to stay"
If you need to be by IAH, then stay here. Have everything you need and have onsite bar/grill. You can walk to other places as well. 3rd say here, and will keep going back!Genuine Hotels.com guest review
"Close and convenient"
Great hotel and very friendly staffGenuine Hotels.com guest review
"Close to airport...thats all!"
Not up to the standard that I expect for Doubletree. My room smelled and carpet had stains. The toilet did not flush either. Staff were perfectly fine BUT would look for other options.Genuine Hotels.com guest review
A/c was broken in our room. Almost 80° at night.Genuine Expedia guest review
not very special. i wasnt overly impressed this time around. my first visit here was much better.room was by an exit door and all night long we could hear it slamming and the air ducts were dirty blowing dust into the room.Genuine Hotels.com guest review
"Nice place but in flight pattern"
Good place but in flight pattern. F you expedua for having a character amount required. You are wasting my time.Genuine Expedia guest review
Very disappointed in the dark roomsGenuine Expedia guest review
We missed our flight due to fog that delayed our cruise ship from getting to port, so needed a place near the airport before our re-booked flight the following morning. This place was perfect, quiet, restful, after a nap we chilled at Derrick's downstairs and watched a game while eating dinner. Free shuttle to the airport made this an excellent spot […] for a flight out of Bush. Read moreGenuine Expedia guest review
"Loved it, no heat on room tho"
We recently found ourselves stranded in houston do to a flight delay. Fortunately we were able to get a room at the Doubletree near the airport. We were very please with the service, the room, and breakfast at the restaurant. Our only dissatisfaction really, was the lack of heat in the room. We called the front desk at around 1130 at night and they […] said they would send an engineer to check out the heat. They said they would send one immediately. We were exhausted, and when no one showed up by midnight we called again. This time, someone did show up and he knew about as much about the heating system as I did. The end result, was a chilly room and both of us coming down with colds. I'm not saying it was your fault we got colds, but the cold room certainly didn't help. Read moreGenuine Hotels.com guest review
I only stayed at the hotel overnight, but that was enough to convince me never to stay there again. * I asked for a bathrobe, and it took almost 2 hours to be delivered. * The water in the bathtub wouldn't drain so I had to call for somebody to fix it. * I ordered breakfast to be delivered to the room the next morning to save some time as I had a morning […] flight to catch, bit it was never delivered, and no one bothered to offer an apology. Read moreGenuine Expedia guest review
"Nice hotel near IAD airport"
The room was clean and modern. The only problem I have is that I was traveling with my wife and was given a room with two full sized beds. The beds are too small for two people to sleep. The staff should have asked if we wanted a king sized bed.Genuine Expedia guest review
"Forced and Pleasant Stay"
A refreshing night after multiple delays and flight cancellations due to weather problems. Excellent treatment from evverybody at the hotel.Genuine Hotels.com guest review
Everything was ok during our stay but would have gotten the same for half the price at any 2 or 3 star hotel in the area. Not worth what it costs.Genuine Expedia guest review
"Very good experience"
Very good experience....room spacious and clean. Beds and pillows ( soft, not hard foam!) great. Very lovely pool area, workout room well equipped. Only complaint was Oakleys restaurant. Sunday morning, about 11am...if there was a buffet we missed it....no problem..but the room was basically empty when we arrived. Menu on the table. At least 3 wait […] persons.....all very "busy"folding napkins (or something?). Now we are only people in room. Took around 15 mins to have order taken . Everyone disappears. Meals finally appear 35 mins later. Have to ask for set ups. We were starving or we would have left. Nowhere else in hotel to eat. Nowhere nearby as far as we could tell. Totally disinterested, disengaged staff. A real disappointment as the front desk staff very professional!! Read moreGenuine Hotels.com guest review
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