I only stayed at the hotel overnight, but that was enough to convince me never to stay there again. * I asked for a bathrobe, and it took almost 2 hours to be delivered. * The water in the bathtub wouldn't drain so I had to call for somebody to fix it. * I ordered breakfast to be delivered to the room the next morning to save some time as I had a morning […] flight to catch, bit it was never delivered, and no one bothered to offer an apology. Read moreGenuine Expedia guest review
"Nice hotel near IAD airport"
The room was clean and modern. The only problem I have is that I was traveling with my wife and was given a room with two full sized beds. The beds are too small for two people to sleep. The staff should have asked if we wanted a king sized bed.Genuine Expedia guest review
"Forced and Pleasant Stay"
A refreshing night after multiple delays and flight cancellations due to weather problems. Excellent treatment from evverybody at the hotel.Genuine Hotels.com guest review
Everything was ok during our stay but would have gotten the same for half the price at any 2 or 3 star hotel in the area. Not worth what it costs.Genuine Expedia guest review
"Very good experience"
Very good experience....room spacious and clean. Beds and pillows ( soft, not hard foam!) great. Very lovely pool area, workout room well equipped. Only complaint was Oakleys restaurant. Sunday morning, about 11am...if there was a buffet we missed it....no problem..but the room was basically empty when we arrived. Menu on the table. At least 3 wait […] persons.....all very "busy"folding napkins (or something?). Now we are only people in room. Took around 15 mins to have order taken . Everyone disappears. Meals finally appear 35 mins later. Have to ask for set ups. We were starving or we would have left. Nowhere else in hotel to eat. Nowhere nearby as far as we could tell. Totally disinterested, disengaged staff. A real disappointment as the front desk staff very professional!! Read moreGenuine Hotels.com guest review
"Old hotel needs renovation"
Want to live in the seventies? Then stay here. Everything is old. Room was way too hot. HVAC system uses ancient cool water system with radiators on the roof. Engineer comes in and turns valve one way if customer is hot and turns it another way if customer is cold. Can not be adjusted by customer. Can not open windows for fresh air; unacceptable, particularly […] in a climate like Houston. Read moreGenuine Hotels.com guest review
"Very close to the airport"
Had a pleasant stay. Staff was friendly and helpful.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
"Great airport hotel"
This hotel offers long term parking . So you can leave your car here with very reasonable rate ! Overall great hotel .Genuine Hotels.com guest review
"Convenient for airport access"
We stayed overnight before an early morning international departure. This is an older property so could use some upgrades, but it is well located for airport access. While the stay was nothing special, it definitely met our needs.Genuine Expedia guest review
"Nice airport hotel"
Nice airport hotel, good location and clean roomGenuine Hotels.com guest review
"Great location in preparation for a early mormning"
Great location and quality for travelers through HoustonGenuine Hotels.com guest review
"Great for IAH Hotel"
Good place to stay for a business trip if you need to be in this area.Genuine Hotels.com guest review
"Stuck in Houston"
Hotel was super. After 3 cancelled flights, it was like heaven to get a hot bath and comfortable bed. The free airport shuttle and rates more reasonable than surrounding quality hotels sealed selection of the Doubletree. There was a delay checking in since my reservation didn't come through. It was not pleasant to have to wait over an hour in the late […] night after a long day before being allowed to go to my room. Read moreGenuine Hotels.com guest review
"Never a bad night"
The little shop was closed for remodeling but the front desk provided some "emergency" supplies so it all worked out! I have stayed here probably a dozen times and the continual upkeep is very appreciated. Definitely recommend this for a layover or an extended stay. I'll be back (probably in two weeks).Genuine Hotels.com guest review
The room smelled like mold and cigarrette. The AC would not set to the desire temperature. The Air Handling unit was noisy. Same scenario as a cheap motel. The room was old and outdated. The only thing worth to say was the comfortable bed.Genuine Expedia guest review
"Great stop if you're in & out of the airport"
The staff were outstanding, particularly the night manager. I was checking in late & leaving early & she went out of her way to make sure I got something to eat, even though the restaurant was closed when I got in. Highly recommended.Genuine Hotels.com guest review
We were just in transit for an evening, but the hotel was clean, the staff friendly, and they had everything we needed for a night over.Genuine Hotels.com guest review
I LOVE DOUBLETREE BUT I WAS WORRIED ID GET THE ONE THAT WASNTUP TO PAR BECAUSE OF THE PRICE... BUT NO!!! IT WAS THE SAME AWESOME PLACEGenuine Hotels.com guest review
"Met Our Needs"
Great place to stay the night before getting on a cruise ship: restaurants of several different types for lunch, dinner, breakfast; pool; fitness room. very clean, great service, shuttle to and from airport.Genuine Hotels.com guest review
"Not what you would expect from a DoubleTree"
Stayed here one night due to missed connection. OK lobby. Front desk staff extremely friendly and helpful. Rooms leave a little to be desired. Bed was way too soft. Itched all night long. Bathroom was clean, but a bit warn. Vent was so loud ww had to turn it off. Not the worst place to stay, but probably wouldn't opt to stay here again.Genuine Hotels.com guest review
Great hotel, prompt airport pickup with very friendly driver and very friendly reception staff. Perfect for an overnight stay, bar and food were great also!! Def will use again!Genuine Hotels.com guest review
"The bedding comforted my travel-tired body."
The staff at the front desk when I registered was uninspiring, bored and tired. I did not feel welcomed by them. But, once I was in the room, I enjoyed the well designed features, fabrics, style and conciously placed elements. As a business woman traveling alone, these details do matter on some of my complex trips. I was instantly relaxed and enjoyed […] the comfortable room. The decorative detailing made my time there even more relaxed and beneficial and I felt nurtured. I had spent what seemed like days on the plane with a difficult travel schedule. Once I slid beneath the lovely sheets and down comforter and floated my head on those magnificant down pillows, the travails of traveling melted. I rested, lounged and revived myself. I so needed that in my trip at that time. Even the ice bucket was so well designed with the rest of the decor in the room, I just felt welcome and valued as a guest, not just a customer. I will definitely seek out other Double Tree hotels in my future travels. Read moreGenuine Expedia guest review
"Not what we expected from a Doubletree Hilton."
We were dissapointed in this hotel. Not what you expect from a Doubletree Hilton. Non-smoking room smelled like smoke. Room only had double beds. This hotel was being rehabbed, hopefully this room will be re-done. On the up side we did get it for a reasonable price online, and it was less than a minute from the rental car return at the airport.Genuine Expedia guest review
"Hotel Under Renovations; Front Desk Help Issues"
The room was very comfortable and clean. The hotel is currently under renovations, so although I understand, it was a little disappointing. When checking out at 4:30am on Sunday, October 27th, the front desk clerk was 'less than friendly' and borderlined on rude.Genuine Expedia guest review
"HORRIBLE...avoid this hotel!!!"
The hotel is currently renovated and the hallways are in disarray. I'm actually surprised that they would remain open during the renovation. The air conditioning didn't work in the first room so I requested a change. The a/c didn't work in the second room. The front desk staff was not very helpful. The engineer who escorted me to the second room told […] me the ownership/management is terrible: Lots of unanswered complaints from guests. Lots of great hotels in Houston; avoid this one. Read moreGenuine Expedia guest review
"Definitely Under Construction"
-Greeted with cookies & friendliness! Great front desk staff. -Unfortunately our room was never "refreshed in the three days that we stayed there. We left after 1pm each day & requested a later clean up, but it never happened. -Noisy at times. The air conditioner is very loud & when it turns off it's like it has died. Woke me up every time. -It's close […] to the airport, so that is a plus. -We were on the 6th floor, so didn't hear a lot of foot traffic or guest noise. -There are not a lot of restaurant options. A few, but not many. The hotel is right next to Taco Bell. Read moreGenuine Expedia guest review
"Hotel in need up updating"
My TV did not work....I asked to have it fixed 3 times.... The last time I was told the only other TV they could swap it with has a green line running across it.... In order to use the wifi in room I had to walk to the door to connect and then not go too far across the room. The cookies were good...Genuine Hotels.com guest review
beds & pillows were awesome very comfyGenuine Hotels.com guest review
This hotel exceeded my expectatins. There were a few renovations but the other accomodations made up for it...Oh, and the complementary cookies were the best.Genuine Expedia guest review
"Great property. Rapid, reliable shuttle service."
Needed to overnight in Houston. Stayed here before. Great shuttle service. Close to airport, but not noisy. Nice bar/cafe on premises. Reasonable pricing. Best deal for the money.Genuine Expedia guest review
Very good rate, convenient location for our need on this trip. Great service and amenities.Genuine Hotels.com guest review
It appears that they are updating the hotel and the rooms and have gotten rid of the musty odor that used to be everywhere. It looks good and the rooms are comfortable. Transportation to/from the airport is convenient, efficient, and free.Genuine Hotels.com guest review
"Conviently located near airport."
Lobby nice, hotel staff friendly and helpful. Grounds pleasing. Room was a good size and bed comfy. Bathroom clean but wood vanity showed age. Overall would stay again. Shuttle to/fro airport is a great help. Not a bad drive to city.Genuine Expedia guest review
Terrible! An absolutely uninterested, boring, unfriendly receptionist at front desk @ 2:30 am on 8-2-13. I did not get the room I reserved and paid for. She was nasty about giving me another room when I asked to be changed. Bad attitude she had! Will not return even though morning crew was great. She should be fired!Genuine Hotels.com guest review
It was easy access off of 8. A little older than i thought but still niceGenuine Expedia guest review
"Nice hotel by airport"
Needs updating, but pretty nice for the price. Staff was a little slow to respond when we called to tell them our toilet wouldn't flush.Genuine Expedia guest review
"Not up to DoubleTree Standards"
Since this property is not close to other restaurants, shops, etc. management would be wise to have the restaurant open longer and to have a gift shop at least open with some sundries & necessities!! Even if my consortium has a meeting there again, I'll stay somewhere else and commute.Genuine Expedia guest review
"Was not worth the price."
The hotel was clean, the bed comfortable and the the tv worked fine. The bathroom did not have enough lighting and the faucet was stuck halfway between bath and shower mode. The staff was friendly and helpful and the shuttle to and from the airport was handy. The feel for the hotel was old and I think I could have gotten the same for a lot less money […] at one of the other hotels near the airport. Read moreGenuine Expedia guest review
"Nice hotel close to the airport."
Clean rooms, friendly staff, decent pricing. Close to airport so better for business travelers perhaps, but really nice.Genuine Expedia guest review
"yummy cookies :D"
The desk clerk at the counter when we got there late was helpful and friendly. It was just an overnight stay so we did not use any of the amenities. Girl at the check out counter was not helpful or friendly but I didn't really need anything from her anyway ...other than a little customer service smile, have a nice day, was everything ok, thank you for […] staying... The sound of the planes overhead was alarming but slept well regardless. Apparently I can't leave anything unrated... as far as maintenance, I noticed when I was getting out of the shower that a ceiling plank was not in it's place for some reason. Neighborhood .... uuhhh it's right by the AIR PORT! I would stay again & I would recommend. Read moreGenuine Hotels.com guest review
We have stayed here several weekends the past couple of years and have always been treated well. Restaurant food and service has been greatGenuine Expedia guest review
"Nice Hotel, Clean with very friendly staff"
We enjoyed our one night stay, the facility was clean, well managed, and the staff was courteous and thoughtful. The breakfast buffet was good, albeit a little pricy at $14. We left our vehicle for a week and it was still there when we got back and in good condition.Genuine Expedia guest review
"Close to everything and your next get away."
This hotel was great and the staff could not have been more helpful. We were on a holiday vacation for the 4th and thought being so close to the airport it would be the perfect location and we were right. Our room was on the top floor and the hotel was extremely quite. If you are traveling for business or pleasure we would recommend this hotel. It is […] located right outside of the airport and within walking distance to numerous international company headquarters. Take time to enjoy the courtyard and pool. Read moreGenuine Expedia guest review
"Hotel is very old and there is no enough lighting"
Hotel is. Very old and there is no enough lighting in the room.Genuine Expedia guest review
Only negative was the surly bartender at 11:30pm who really wanted to close the barGenuine Hotels.com guest review
Very good experience.................................................................................Genuine Expedia guest review
"Bad hotel stuff"
The hotel stuff is not friendly at all. I have asked for a Bath gel, and then they told me there is no Bath gel remaining, and the lady in the front desk inisit the Shampoo is the Bath gel. My god, I am really surprise.Genuine Expedia guest review
"Awesome layover hotel."
Their complimentary shuttle to and from the airport was top notch. Their staff were very friendly and appeared to take pride in their jobs which was very refreshing. Their room service menu was very extennsive and reasonably priced. The actual room was very quiet. I did not hear anyone all night. I also thought the bed and bedding were extremely comfortable. […] I would definitely stay at this hotel again. True Texas hospitality!!! Read moreGenuine Expedia guest review
"week-end to visit"
Bed was very comfortable. Very little foot traffic on our floor. Restful, peaceful.Genuine Hotels.com guest review
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