"Hotel in the city of Dallas."
The room accommodated our needs. However, the placement of the Murphy bed used by our daughter and grandson when opened, collided with our bed and made movement around the room and to the bathroom quite difficult. We were never restocked with toilet paper. I had to go to the bathrooms down by the restaurant and take partial roles that were left on top […] of the new ones that were filled there. One morning after getting out of the shower, I had to step into the hall and ask for a roll from the cleaning personal. The soap in the bath area was also not refilled, but I hadn't noticed it until I was already in the shower-hence no soap for my shower. There were 4 guests in that room. There should've been extras of everything. Read moreGenuine Expedia guest review
Service was great but the hotel itself needs a renovation- very outdated furnitureGenuine Hotels.com guest review
Some rooms are very small.Genuine Hotels.com guest review
"Convenient to the Shopping Mall with a shuttle."
Convenient to freeways, a necessity with the large spread out metroplex. Close to interesting restaurants and shopping.Genuine Expedia guest review
I stayed here one night for a wedding and was pleased overall. The hotel is a bit older but the rooms have been renovated recently. The room was clean, the bed was comfortable, and if there was any noise I didn't hear it. Check in and check out were both quick and painless I wouldn't pay full price, but the room was certainly worth the discounted rate […] of ~$99 for a Queen bed. Bonus: they had warm cookies for us when we checked in! Read moreGenuine Hotels.com guest review
"This time the stay was only okay"
I've stayed at this hotel before and had a gorgeous room. This last time, I stayed on the second floor and the room was not at all what you would expect of a Doubletree. I asked to be moved to another room, and the second room was just as bad. I just could have stayed at a cheaper hotel and saved money.Genuine Hotels.com guest review
The staff was very friendly and helpful and the location gives you easy access to the entire city.Genuine Hotels.com guest review
"Motels would be better than this hotel."
Common areas are nice and clean but a room is really bad. There are stains on the carpet everywhere, water pressure of shower is very bad, and mold on the sealing in the bathroom..... So we requested to change a room, but it's in same condition.....Genuine Expedia guest review
Stayed for weekend. Kinda a pain to get too but good hotel experience. Will go back.Genuine Expedia guest review
"Just a night with the wife"
We booked a room to have a night alone; just a last minute type of thing. We checked in and the staff was friendly and helpful, no problems at all. Hotel is nice and inviting. Our room was clean and made up, no issues there either. The floor the ceiling windows really create a pretty atmosphere. All in all we liked it very much and are happy with our […] stay Read moreGenuine Expedia guest review
We didn't know what to expect, this was the first time we have rented a hotel room without knowing what hotel we were going to be staying in. We used undisclosed prices and got more than expected. The hotel was top notch, close to everything we wanted & no problems experienced. We will definitely do this again!! Thanks expedia for saving us money!Genuine Expedia guest review
"Average conference center hotel"
Basic king room. Shower faucet was super low. Clean.Genuine Expedia guest review
"Texas Hospitality at it's Finest"
My only complaint is ice machines on every other floor. Otherwise, great place to stay in Dallas. Easy to get to off the Interstate. Great central location. Room service with excellent food and menu. Comfortable beds and nicely Texas themed decorated rooms. Will definitely stay there again.Genuine Hotels.com guest review
Staff was friendly and helpful. There was a lot of road construction in the area, with freeway access hindered from time to time by construction. The business center and work out room were well equipped. My biggest complaint is that the cell signal in my room was really bad, causing dropped calls and poor reception. Usually high floor rooms have good […] cell service. Read moreGenuine Hotels.com guest review
"Friendly and helpful staff"
This hotel is in a very convenient location and has a very friendly staff. It was quiet, clean and very comfortable. I would definitely stay at this DoubleTree again.Genuine Hotels.com guest review
"Close to SMU"
Room is very clean. Staff is very helpful.Genuine Hotels.com guest review
Non smoking room was a smoky joke. Sheets thin. As a hilton honors member it still cost $10/ day for internet!Genuine Expedia guest review
No problems. Nice hotel. Great rates. Wish they had a pool though!Genuine Expedia guest review
"great location - easy in and out"
Very satisfied.Genuine Hotels.com guest review
"Good Dallas stop"
Good value, pleasant staff, easy access, great cookies!Genuine Expedia guest review
"Nice hotel close to SMU and downtown"
Nice hotel, friendly staff, and amazingly comfortable bed!Genuine Expedia guest review
Hotel lobby was updated western style as were the rooms. Shower curtain needed replacing as well as rusty soap holder. But conditions were acceptable after a very long day for one night of sleep.Genuine Expedia guest review
"Close to shopping at Northpark"
Check in was a breeze. Nice people at the front desk. Cookies are great. No charge for parking or unused web access. The room was clean and comfortable with the 2 beds we asked for. Neighbor banged on the door at about 3 in the morning for about 5 minutes. Later turned his television up to the max. I banged on the wall 4 or 5 times and he turned it […] down. Not the hotel's fault. The guy was just a jerk. I would use this hotel again if in the area. Read moreGenuine Expedia guest review
Staff was excellent as always. Location is great and love I don't have to valet or park underground.Genuine Hotels.com guest review
"Bug in the bed. Cobwebs on ceiling. Staff friendly"
Good location. Food pretty good. Bar service sucked. Never did get a drink there.Genuine Expedia guest review
Got locked out of house after long day/night of surgeries just wanted to watch a basketball game and get a good nights rest. Room was awesome and bed was great. Staff was very friendly and helpfulGenuine Hotels.com guest review
The staff at the front desk was friendly...gave us cookies upon arrival to take to go. The room was clean, the bathroom was clean, the bed was comfy. The walls were thinner than I expected though. Had I know, I would have asked to be in a room where there was no one next door (they should do this anyways in my opinion)...I know not every single room […] was occupied. I was fine with the noise level, but if you're a light sleeper...it may be a problem. Read moreGenuine Hotels.com guest review
"More Than Pleasantly Surprised"
We found the hotel site and accommodations to be well above what we had expected considering the difficulty to find a safe environment and ease of entry in Dallas. We are not new to the area or hotels, but this is the first for this choice and it was a good one! Would recommend for anyone traveling with families and want shopping, safety, and a great […] meal in the hotel restaurant morning or evening. Read moreGenuine Hotels.com guest review
"Everything was fine except the room."
Pretty lobby. Lots of free parking. Free WiFi password included at check-in. Cookie on arrival. Decent restaurant. Adequate gym. But... the room was below average. Stained, dirty carpet. No chair other than the desk chair. No mini fridge. Dated furniture. Rusty, dated bathroom with no fan and ugly florescent lighting. I did like the bedside table lamp's […] two outlets on the front of it. Overall, fine for a guy on a business overnight, but I wouldn't want to bring my wife here. Read moreGenuine Hotels.com guest review
Room was not made up on the second day. We asked for towels and they were delivered. Couldn't get access to a movie on the first night. After working on it for 30 minutes, we gave up. Second night it took 15 minutes to get access to a movie. Could not get any adjustment because it was booked through Hotels.com. I will not use Hotels.com again.Genuine Hotels.com guest review
"Great hotel and wonderful staff"
The Double tree is close to a mall and the hotel offers a shuttle service to any place within three miles of the hotel. Although the hotel was overrun with teenagers when I stayed there, the staff (especially Erica) did everything they could to find me a quiet room. The buffet breakfast is great and although there are a lot of floors, I never had to […] wait very long for an elevator. Read moreGenuine Hotels.com guest review
"Campbell Center Doubletree Hotel"
Initial contact with receptionist was not good. She did not mention free shuttle or just about anything else, although everyone else was friendly. But did not give high rating because of first impression. Difficulty with keys, had to have them redone 2 times within 10 minutes. Last day no coffee was left nor any wash cloths by HK. Breakfast staff was […] very friendly and courteous, especially our female server. Cookies always good! Read moreGenuine Expedia guest review
"Easy Access to SMU Campus"
The DoubleTree Campbell Centre is well located about 5 minutes from SMU. The hotel staff was friendly and accomodating. The room was comfortable but the bathroom was small and needed additional cleaning - especially the door which was covered with finger and hand prints.Overall it's a nice property for the price and I would stay there again when visiting […] SMU. Read moreGenuine Hotels.com guest review
The staff was very friendly and accommodating. I used the shuttle several times and the shuttle driver was very prompt and friendly. When I went to the room I was surprised to see that it was not only by the elevator but wrapped around it. Normally this would not be acceptable but I waited to see how the noise level would be from the elevators. Never […] heard a thing. The cookies were delicious. I would stay here again. Read moreGenuine Hotels.com guest review
"Chose Hotel because of Location"
Hotel was near SMU and Bush Presidential Library and Rise, a French Restaurant in Inwood Village. where we were having Sunday brunch. We ordered a drink from the Bar when we returned from a wedding shower Sat nite. Found a place to sit in the restaurant area adjacent to bar-no available seating in bar. We were told the manager might kick us out and […] we should not mess up the table. The air conditioning went off everytime someone left our room leaving the room stifeling for anyone who remained. The bed was soft. No mini bar. No newspaper in Hotel Sunday morning. To sum it up, good location but probably wouldn't stay there again... Read moreGenuine Expedia guest review
"Near North Park"
A nice hotel, but not fancy. Very convenient to shopping and quick Ccess to downtown , SMU, and East Dallas.Genuine Expedia guest review
It was a comfortable stay.Genuine Hotels.com guest review
Great location, clean rooms, friendly staff, I highly recomend this hotel.Genuine Hotels.com guest review
"Great Customer Service"
It was great!!!! Will be coming back.Genuine Hotels.com guest review
"Best Suite Experience Ever"
I can't describe how much like royalty we felt we were being treated. We had warm cookies upon arrival and our suite was equipped with champange, chocolate covered strawberries, fruits, cheeses, and crackers. We were so surprised and overwhelmed with the accommodations. We will come back again and again and again!Genuine Expedia guest review
convient location, however room furnishings could use an update.Genuine Hotels.com guest review
"I need Quiet!!"
I would have enjoyed my stay more if I could not hear every conversation from the rooms on either side. Every time the other doors shut my door seemed like it was going to open. Other aspects of the room was good but the quiet is important and it was not possible in room 312.Genuine Expedia guest review
"Nice Room poor service"
Got there at 6:30. Ordered room service meal, burger and a beer. at 8:15 they called me back and said, they never put it in but would put it in now. I told them I didn't want it anymore. They said please accept it at no charge. I still didn't want it but they insisted so I did. Guy delivered it and handed me a bill with TIP included. I explained what […] happened and he played dumb and said he would get me a soda for free. No beverage? I was exhausted, paid the 20 buck and asked him to leave. Not cool! Read moreGenuine Hotels.com guest review
"My disappointing stay at a very good hotel"
I have stayed at Double Tree Hotels mant times over the years....with great satisfaction. But on this stay we were in a room on the 20th floor beside the elevator shafts. The motors to the elevators were above our room......the noise was non stop "off and on" throughout the night! Needlesss to say....my wife and I were did not get a good nights sleep! […] I spoke to the front desk about our night.....they apologized....as am sure they have done in the past for the same situation. We were not offered any discount....or perhaps a future discounted stay.....and i am not sure that I will stay there again. Read moreGenuine Hotels.com guest review
"poor customer service"
The front desk was less than pleasing. I took a shuttle to the mall and the driver told me to call when I was ready to be picked up. I did and the front desk clerk on the line told me the shuttle had already been to the mall.. there was silence, I asked ok when will they return? I was told to call when I was ready to be picked up. She replied well they […] are on another run now you'll have to wait until whenever they get back. Very unhelpful.I ended up taking a taxi back because I could not get any help as to when I would be able to take the shuttle. Another instance.. I had informed the front desk that there wasn't any coffee bags in my room, she said I will have some sent up and hung up.... I waited over an hour... no coffee. I went to dine in the restaurant fro dinner. The menu did not have much of a variety. I didn't stay to dine as I didn't see anything that I liked on the menu. The bed was very comfortable. The bar staff was very friendly. The cookies were a great touch and delicious. Read moreGenuine Expedia guest review
"Nice hotel close to shopping, restaurants"
Very nice hotel, room was clean and well furnished. However, our room had an adjoining door to the room next door. There is basically no sound muffling through the door. The first night the people in the room next to us partied all night and well into the morning (past 7 am). There was no drowning out the sound. The second night, there were different […] people in the room next to us. They were just talking in regular tones and we could hear everything. I had to turn on the AC fan to muffle the noise so we could sleep. Read moreGenuine Expedia guest review
I took my spouse here for Valentine's weekend, and everything was perfectGenuine Hotels.com guest review
"Older Hotel but good location in Dallas"
This hotel is an older hotel that needs to do some updating. We checked in with only the basic customer service and at NO time were we offered any warm baked chocolate chip cookies. We checked into our room that was located by the elevators (there are 4) and the walls were really thin because we could hear everyone getting on and off the elevator all […] night long. The central air unit was so loud when it kicked on it sounded like a turbine engine. Read moreGenuine Expedia guest review
The room are not clean and it's load..and I would not wont to ever stay thire againGenuine Expedia guest review
"Best stay ever!"
Wonderful stay! Bed and pillows were the most comfortable things ever! Cookies ,buffet breakfast awesome.Genuine Expedia guest review
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