"Everything was fine except the room."
Pretty lobby. Lots of free parking. Free WiFi password included at check-in. Cookie on arrival. Decent restaurant. Adequate gym. But... the room was below average. Stained, dirty carpet. No chair other than the desk chair. No mini fridge. Dated furniture. Rusty, dated bathroom with no fan and ugly florescent lighting. I did like the bedside table lamp's […] two outlets on the front of it. Overall, fine for a guy on a business overnight, but I wouldn't want to bring my wife here. Read moreGenuine Hotels.com guest review
Room was not made up on the second day. We asked for towels and they were delivered. Couldn't get access to a movie on the first night. After working on it for 30 minutes, we gave up. Second night it took 15 minutes to get access to a movie. Could not get any adjustment because it was booked through Hotels.com. I will not use Hotels.com again.Genuine Hotels.com guest review
"Great hotel and wonderful staff"
The Double tree is close to a mall and the hotel offers a shuttle service to any place within three miles of the hotel. Although the hotel was overrun with teenagers when I stayed there, the staff (especially Erica) did everything they could to find me a quiet room. The buffet breakfast is great and although there are a lot of floors, I never had to […] wait very long for an elevator. Read moreGenuine Hotels.com guest review
"Campbell Center Doubletree Hotel"
Initial contact with receptionist was not good. She did not mention free shuttle or just about anything else, although everyone else was friendly. But did not give high rating because of first impression. Difficulty with keys, had to have them redone 2 times within 10 minutes. Last day no coffee was left nor any wash cloths by HK. Breakfast staff was […] very friendly and courteous, especially our female server. Cookies always good! Read moreGenuine Expedia guest review
"Easy Access to SMU Campus"
The DoubleTree Campbell Centre is well located about 5 minutes from SMU. The hotel staff was friendly and accomodating. The room was comfortable but the bathroom was small and needed additional cleaning - especially the door which was covered with finger and hand prints.Overall it's a nice property for the price and I would stay there again when visiting […] SMU. Read moreGenuine Hotels.com guest review
The staff was very friendly and accommodating. I used the shuttle several times and the shuttle driver was very prompt and friendly. When I went to the room I was surprised to see that it was not only by the elevator but wrapped around it. Normally this would not be acceptable but I waited to see how the noise level would be from the elevators. Never […] heard a thing. The cookies were delicious. I would stay here again. Read moreGenuine Hotels.com guest review
"Chose Hotel because of Location"
Hotel was near SMU and Bush Presidential Library and Rise, a French Restaurant in Inwood Village. where we were having Sunday brunch. We ordered a drink from the Bar when we returned from a wedding shower Sat nite. Found a place to sit in the restaurant area adjacent to bar-no available seating in bar. We were told the manager might kick us out and […] we should not mess up the table. The air conditioning went off everytime someone left our room leaving the room stifeling for anyone who remained. The bed was soft. No mini bar. No newspaper in Hotel Sunday morning. To sum it up, good location but probably wouldn't stay there again... Read moreGenuine Expedia guest review
"Near North Park"
A nice hotel, but not fancy. Very convenient to shopping and quick Ccess to downtown , SMU, and East Dallas.Genuine Expedia guest review
It was a comfortable stay.Genuine Hotels.com guest review
Great location, clean rooms, friendly staff, I highly recomend this hotel.Genuine Hotels.com guest review
"Great Customer Service"
It was great!!!! Will be coming back.Genuine Hotels.com guest review
"Best Suite Experience Ever"
I can't describe how much like royalty we felt we were being treated. We had warm cookies upon arrival and our suite was equipped with champange, chocolate covered strawberries, fruits, cheeses, and crackers. We were so surprised and overwhelmed with the accommodations. We will come back again and again and again!Genuine Expedia guest review
convient location, however room furnishings could use an update.Genuine Hotels.com guest review
"I need Quiet!!"
I would have enjoyed my stay more if I could not hear every conversation from the rooms on either side. Every time the other doors shut my door seemed like it was going to open. Other aspects of the room was good but the quiet is important and it was not possible in room 312.Genuine Expedia guest review
"Nice Room poor service"
Got there at 6:30. Ordered room service meal, burger and a beer. at 8:15 they called me back and said, they never put it in but would put it in now. I told them I didn't want it anymore. They said please accept it at no charge. I still didn't want it but they insisted so I did. Guy delivered it and handed me a bill with TIP included. I explained what […] happened and he played dumb and said he would get me a soda for free. No beverage? I was exhausted, paid the 20 buck and asked him to leave. Not cool! Read moreGenuine Hotels.com guest review
"My disappointing stay at a very good hotel"
I have stayed at Double Tree Hotels mant times over the years....with great satisfaction. But on this stay we were in a room on the 20th floor beside the elevator shafts. The motors to the elevators were above our room......the noise was non stop "off and on" throughout the night! Needlesss to say....my wife and I were did not get a good nights sleep! […] I spoke to the front desk about our night.....they apologized....as am sure they have done in the past for the same situation. We were not offered any discount....or perhaps a future discounted stay.....and i am not sure that I will stay there again. Read moreGenuine Hotels.com guest review
"poor customer service"
The front desk was less than pleasing. I took a shuttle to the mall and the driver told me to call when I was ready to be picked up. I did and the front desk clerk on the line told me the shuttle had already been to the mall.. there was silence, I asked ok when will they return? I was told to call when I was ready to be picked up. She replied well they […] are on another run now you'll have to wait until whenever they get back. Very unhelpful.I ended up taking a taxi back because I could not get any help as to when I would be able to take the shuttle. Another instance.. I had informed the front desk that there wasn't any coffee bags in my room, she said I will have some sent up and hung up.... I waited over an hour... no coffee. I went to dine in the restaurant fro dinner. The menu did not have much of a variety. I didn't stay to dine as I didn't see anything that I liked on the menu. The bed was very comfortable. The bar staff was very friendly. The cookies were a great touch and delicious. Read moreGenuine Expedia guest review
"Nice hotel close to shopping, restaurants"
Very nice hotel, room was clean and well furnished. However, our room had an adjoining door to the room next door. There is basically no sound muffling through the door. The first night the people in the room next to us partied all night and well into the morning (past 7 am). There was no drowning out the sound. The second night, there were different […] people in the room next to us. They were just talking in regular tones and we could hear everything. I had to turn on the AC fan to muffle the noise so we could sleep. Read moreGenuine Expedia guest review
I took my spouse here for Valentine's weekend, and everything was perfectGenuine Hotels.com guest review
"Older Hotel but good location in Dallas"
This hotel is an older hotel that needs to do some updating. We checked in with only the basic customer service and at NO time were we offered any warm baked chocolate chip cookies. We checked into our room that was located by the elevators (there are 4) and the walls were really thin because we could hear everyone getting on and off the elevator all […] night long. The central air unit was so loud when it kicked on it sounded like a turbine engine. Read moreGenuine Expedia guest review
The room are not clean and it's load..and I would not wont to ever stay thire againGenuine Expedia guest review
"Best stay ever!"
Wonderful stay! Bed and pillows were the most comfortable things ever! Cookies ,buffet breakfast awesome.Genuine Expedia guest review
"I enjoyed it"
Convenient location, friendly staff, and a comedy club located in the lobby to boot! Only real downside was they did not seem to salt their parking lots when it froze/snowed.Genuine Hotels.com guest review
"Great view ! Very satisfied"
Quick and easy checkin and very hospitable staff, very friendly and great serviceGenuine Expedia guest review
"Horrible cubby hole room"
This was a horrible experience. I have stayed at Doubletree many times before but have never had this small a room. It was in a recessed area beside the elevator and was unacceptable for this quality hotel. Elevator noises abounded all night. The T.V. was on the wall above a small desk in a hole in the wall . the coat closet was a small open space beside […] the door and the bathroom had a small sink and countertop around it like a very cheap hotel. This room was not up to my standards and certainly not Doubletree standards. Totally horrible room Read moreGenuine Hotels.com guest review
Hotel was very nice. People were extremely friendly. The only thing I would have changed would have been a pillow top mattress on the king sized bed. Otherwise, it was a good stay.Genuine Hotels.com guest review
Was average hotel, needs updating. Room came with free buffet breakfast, not worth it.Genuine Hotels.com guest review
"Excellant customer service"
The entire staff went above and beyond to make sure my stay was as comfortable as possible. I have stayed here in the past and will stay here again!!!Genuine Hotels.com guest review
"The center of everything."
My experience was great. I arrived a little early, and my room was ready to go. The hotel staff was very helpful with being knowledgable about the attractions in the area. I would recommend everybody in my family to stay. The comfort of the room seemed as if I was right at home. I could've chosen a better place to stay. Thumbs up to Double Tree by […] Hilton. Read moreGenuine Expedia guest review
We checked in with no crib waiting as requested. We found our room service card was never picked up in the evening therefore no breakfast was received. The front desk didn't want to listen and referred me to restaurant manager. The hallways were extremely loud. We had two attempts to enter our room by someone at night. I had to call the front desk for […] permission to watch a movie. Would not recommend or ever stay here again Read moreGenuine Hotels.com guest review
"Nice for a night"
Very clean and neat, but otherwise pretty average. Could not find baggage help. Close to Northpark Mall if you have shopping in mind. Nice for a one night stay.Genuine Hotels.com guest review
"Great hotel close to Uptown Dallas and Family"
very convenient. Rooms were small but big enough. Staff was efficient. Cookie was Great!!Genuine Expedia guest review
"Great central location in Dallas"
Nice hotel. Comfortable beds and hotel staff was very friendly and helpful.Genuine Expedia guest review
First room I was given turned out to be already occupied which was disturbing for both me and the people already in there when I walked in. Front desk staff seemed confused and asked me who was in the room as if I should know. Given an upgrade to a suite which was a nice enough room but very poorly lit. That may have been a good thing as from what I […] could see the room was not particularly clean. On the plus side the bed was good and the room service breakfast was delivered timely. Read moreGenuine Expedia guest review
"Comfy bed, very kind clerks"
Bedding was really great (comfortable mattress, pillows, sheets). Although close to I-75, you couldn't hear a thing from the outside, so it was quiet too. Clerks were very kind: free WiFi, and cookies at check out :)Genuine Hotels.com guest review
"Read the fine print when booking a great deal..."
I'm a former smoker who ended up in a smoking room. Eww! I forgot how gross smoking rooms can be. Don't get me wrong - the room was clean and nice apart from the cig burns in the carpet and the perpetual smoke odor which penetrated even the clothes at the bottom of my bag. Oh and don't forget the neighboring rooms spewing out smoke like chimneys. Apart […] from all that, the food was good. Service and staff were great. And I got a great deal but was completely grossed out by the smoke. Live and learn... Read moreGenuine Hotels.com guest review
"Location close to entertainment and dining."
Easy access to lots of shopping, dining and attractions. Had a quaint little corner room. Perfect.Genuine Hotels.com guest review
"Stay here frequently"
This Hotel is in a great location. We have been staying here for years. The only problem we had this last time was the restaurant closed. They said if the hotel was 40 % occupied then it would be open. Nobody seem to know why it wasn't . We did get delicious food from room service. The only other complaint was that our room this time was very noisy. […] We were on one of the ends with a wrap around window, but the noise was coming from the hall. (People talking and doors slamming, TV's) Read moreGenuine Hotels.com guest review
Old, in need of a face lift.Genuine Hotels.com guest review
Very comfortable bed and delicious breakfast buffet, very clean and friendly staff.Genuine Expedia guest review
"Good location, affordable, and free parking"
Easy to find and close to everything. Breakfast is $15 and very good but wish it was cheaper or free. No microwave or refrigerator and rooms are dated and small. Wish they had free local shuttle service to Greenville avenue. Paid hotel shuttle $10 (gave him a $20 and he did not give us any change).Genuine Expedia guest review
"Not worth the price!"
Only nice this about the room was the view. We asked for a non smoking room and it constantly smelled like smoke. Front desk night staff was awful as well, not helpful at all. However every front desk staff during the day were great. Almost felt more worth it to get a cheap motel where I could expect the service and room to be bad!Genuine Expedia guest review
Just wish they had queen beds, rather than doubles.Genuine Hotels.com guest review
Everything was perfect. Front desk ladies were extremely nice and accommodating.Genuine Hotels.com guest review
"Don't stay on 11th"
11th is above the smoking floor Took three moves to get a descent room. Staff did acomidate. Lobby is nice. Bar was open but no service person?Genuine Expedia guest review
A very nice place to stay. It would be nice if wifi was free.Genuine Hotels.com guest review
"Nice hotel with very good service"
It has been awhile since I stayed at this hotel, but it was still very nice. Overall a good deal, very clean with good service. I would recommend this hotel to anyone.Genuine Hotels.com guest review
"Booking was wrong"
I booked a king room and was given a room with double beds. The hotel felt out dated and price was too high for the quality.Genuine Expedia guest review
Great.Genuine Hotels.com guest review
"Very close to SMU and Bush Presidential Library"
Nice place but really nothing around it within walking distance. Short drive to downtown Dallas and Uptown Park. I've stayed here 10 time or so due to its proximity to SMU. Nothing special but other than the location it's a nice place.Genuine Hotels.com guest review
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