"Good location but really not a good hotel/room"
The area is prime as it's right there in middle of Union Square area. THe hotel was so hard to find, took us an hour, as the sign isn't well positioned. The parking wasn't there, so we had to find public parking for our overnight stay. The room was not updated, very old carpet and and style. You can tell they tried to update a little, but not much. […] The bed was really small for some reason even as it was a queen. Also wasn't that comfortable. he worst are the thin walls. Around 4am, you start hearing all kind of noise. Noise from the rooms next door, from people pulling and walking and talking in the hallway. Felt so paper thin walls. I even heard one of the guest comment to the lady doing the up keeping how thin the walls etc as he was exiting (yes, from my bed). Read moreGenuine Hotels.com guest review
"I would stay again"
The room we had was very noisy. That being said, I would stay here again and request a less noisy room because the location was awesome and the hotel staff was extremely friendly and helpful.Genuine Hotels.com guest review
Response by The Powell Hotel Erinn-- Next time you stay with us, we recommend that you request one of our interior facing guest rooms for a less noisy experience. We are happy that our location and service exceeded expectations, and hope to welcome you back again soon!
"Old World Charm in downtown SF"
I found this hotel to be charming and perfectly located. It was such a relief that arrive from the airport, coming up the escalator for the BART and literally seeing the hotel! My room was small, clean and functional. It was no nonsense and reminded me of the smaller, non chain European hotels. It's true that there is no air conditioning units in the […] room, but I stayed in December. Since I was concerned about noise, they gave me a room at the top floor. I never heard the cable car once, nor the demonstration going on outside. I will definitely stay here again. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Karen--Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our old world charm throughout our hotel and close proximity to the BART station. It would be a pleasure to welcome you back again once our renovations are completed next year.
"San Francisco Classic"
One night stay. Beautiful old San Francisco Hotel. Perfect place to stay if you want to the full ambiance of SF. The room was a little musty.Genuine Hotels.com guest review
"Hotel Powell - Launching Pad to the City!"
As a last minute Thanksgiving vacation, we wanted a budget-friendly, week-end, get-away vacation in San Francisco and wanted to be on or near Union Square -- The Powell hit on all marks! The front desk gave us a warm welcome and upgraded us to nice, large room away from Powell Street where the tourist gather to watch the trolley turn-around. Although […] we we were on the second floor, any street noise quickly became background noise and we slept through the night on our King-size bed. This is a historic hotel -- meaning there are evidence of worn imperfections and unique charm. The room had the basic essentials -- nice bed and linen, good size bathroom, walk-in closet, flat screen t.v., desk, night stands and lamps. The room was radiant heat so you have to turn the knob to open the valve and adjust to your liking. We used the ceiling fan to circulate the warmth and when too warm, cracked the window. Location, location, location! Right on Powell and about forty steps to the Bart Station -- totally convenient. We're big into public transportation and walking to sight see. We walked everywhere and I mean everywhere -- the Hotel Powell was our launching pad to the city! Our morning, day and nights, we explored the city, sat in cafes, dined out, shopped and did touristy things. The hotel is where we rested and re-charged. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel robert-- It is rewarding to hear that the Powell Hotel hit on all marks in terms of our location and great price proposition. Also, we are happy that you were upgraded to a larger guest room upon arrival. Our hotel is a great launching pad to exploring the San Francisco area, and we're glad to hear that we were a great fit for you and your family.
"Great location, no air conditioning"
The location of the hotel is perfect--right at the cable car stop and next to all the shopping. However, the room did not have air conditioning so after a day it smelled musty from the small not well ventilated bathroom. The beds were not very comfortable and the fan in the room used for cooling and air circulation had a light that kept shorting out. […] The hotel staff was very nice and friendly though a housekeeper entered the room to clean the bathroom while I was sleeping, which was awkward. The hotel did have a free pastry breakfast and happy hour. This hotel is good for one or two people but not more than that. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Kimberly- We regret if the lack of an in-room HVAC unit caused any inconvenience, but heat is a rare occurrence here in San Francisco, since the weather typically is between 60 and 70 degrees throughout the year during the day. It appears the light in your guest room was not functioning optimally, and hope that you addressed this concern with one of our team members while you were a guest of ours. We can assure you that it is not our standard to clean an occupied guest room without getting permission from the guest first, and will be sure to address internally. If given another opportunity, we hope to welcome you back for a much improved experience.
Great location. There is a small breakfest, but only donut and coffee. It is much better to use the small coffeeshop, which is in the lobby - they have great food to a good price. It is an old hotel that has been renovated with paint. You can hear whats happens on the street - I find that nice:-) There is free wifi, however, it is not always that […] fast! If I was to return to SF, I would stay their again. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Marc- Thank you for praising our central location! We are flattered to hear that you would return to us again on your next trip to San Francisco!
"Hard to sleep"
Since they have very thin walls it was hard to get to sleep. You could hear conversations down the hall and people including employees would walk by and it was loud. The gap between the door and frame was at least half an inch and you could see through it. The light continental breakfast was just juice and donuts.Genuine Hotels.com guest review
Response by The Powell Hotel We regret to learn of the noise interruptions you endured while sleeping, and apologize for the inconvenience. Please be aware that there will be extensive renovations happening at the start of January, and we hope to welcome you back for a much quieter sleep experience next time.
"Great location in an old building"
Great place if you want to be in the middle of it all and don't mind an older hotel.Genuine Hotels.com guest review
no AC; had to have the window up but outside was very noisy even at night!Genuine Hotels.com guest review
Response by The Powell Hotel Brenda- Being in the heart of the City there indeed is a lot of activity, and regret if the noise caused any inconvenience. We do have rooms that are interior facing and hope next time you visit the city you might give one of these a try.
Great stay! The staff was friendly and outstanding. Front desk made every effort to help with early check-in and any needs that came up. Hotel itself has charm. Never minded the apparent age (squeaky stairs etc..) as it seemed appropriate for an older place like this. The sheets were a bit "worn" on the edges, but certainly clean and comfortable. The […] location is awesome. Easy access to BART, Cable Cars, Market St. and Union Square. I attended a conference at The Marriott just two block away... saved a TON of money and enjoyed the breakfast coffee and donuts to get me started each morning. I'd stay here again next year, and I'm told renovations are due soon... as long as they keep the staff! ;) Read moreGenuine Hotels.com guest review
Response by The Powell Hotel John- Thank you for your review.. We are thrilled to hear that you had a wonderful stay at the Powell Hotel! It is great to read that our front desk exceeded expectations while you were a guest of ours. We agree that our location is awesome too... just steps to the BART, Union Square, cable car turnaround, and lots more. Renovations are just around the corner, but once they are complete it would be a pleasure to welcome you back!
Great hotel, perfect location.Genuine Hotels.com guest review
Hotel was decently clean but old; duck tape around the shower head, small tv with very little HD, and the beds were average.Genuine Hotels.com guest review
Response by The Powell Hotel There will be major renovations happening at the start of 2015, and we encourage you to return to us in hopes of regaining your confidence.
Nothing worked! No internet, no TV. Way over priced! One Star Hotel with a Five Star price.Genuine Hotels.com guest review
Response by The Powell Hotel We regret to learn of the challenges you encountered during your recent stay. We hope that you brought these issues to our attention in hopes of finding an immediate resolution.
"definitely 3 stars at best"
Its very old, poor beds and is badly in need of refurbishment. Good service, friendly people.Genuine Hotels.com guest review
Response by The Powell Hotel Adam- You will be pleased to know that we will be begin refurbishing the hotel beginning in January, 2015.
Don't be lured into staying here. The location is great; the hotel is not. There was a strong smell throughout the building and in my room that reminded me of an elderly person's house. It was so strong that it actually woke me up a few times during the night. The bed coverings are very sparse and my showerhead was broken. Overall a terrible, overpriced […] experience. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Thank you for your honest feedback. We regret to learn if the scent of our hotel did not agree with you and interrupted your sleep. Please be aware that our hotel will be undergoing significant renovations beginning in January, and we hope that you will give us another chance to regain your confidence in us once construction is complete.
"History and ambiance"
Excellent stay, but 30% more expensive than 2 years agoGenuine Hotels.com guest review
Response by The Powell Hotel Neil- Our rates are competitive with other nearby hotel and can assure you that we offer one of the best values in Union Square.
"Good location, needs new windows."
Room was clean but it was so loud we didn't get any sleep. The windows are so thin and road construction started at 7am on a SATURDAY!!! When you checkin make sure you ask for an 'inside room' with no windows. And the continental breakfast consisted of juice, coffee and tea but I was disappointed there wasn't an assortment of teas to choose from. No […] fruit offered, just donuts, muffins and croissants. Not much of a selection. Read moreGenuine Hotels.com guest review
"Loved this hotel!"
We enjoyed our stay here. Great location for transportation services. Close to many great points of interest. We loved all of the original woodworking inside as it added to the San Francisco feel. Having the coffee shop in the lobby was great and I enjoyed a delicious cuban latte while waiting for the cable car just outside the front door. The service […] here was fantastic and friendly. Everyone at the front desk was helpful. We were very pleased they locked up our luggage for us at no extra charge so we could continue our sight seeing the last day we were there since our flight wasn't until that evening. Lots of places to eat and shop right there. We would stay here again. Thanks for a great stay Powell! Read moreGenuine Hotels.com guest review
Response by The Powell Hotel You are very welcome! We enjoyed reading your enthusiastic feedback about the Powell Hotel. It is great to hear how much you appreciated our turn-of-the-century design elements throughout, exceptional service and central location. We are excited that you will be returning to us again soon!
"Great service and staff"
Great service, the room was a little cramped, but it is in the heart of a big city. I went for a work conference so the price was elevated, wouldn't normally pay over $400/night to stay here.Genuine Hotels.com guest review
Response by The Powell Hotel Anthony- Thank you for your review. We pride ourselves on our affordable price proposition, and regret if this was not the case for you. If given another opportunity, we hope to invite you back once our hotel completes our renovations next year.
Great staff, very helpful!Genuine Hotels.com guest review
"Going to the Warfield Theater?"
Great hotel close to the Warfield Theater! Clean rooms and quiet. Valet parking is $46 not the $31 listed in description.Genuine Hotels.com guest review
"Old Hotel. Excellent Location"
Perfect Union Square location for direct access to shopping and dining. The hotel is an older, no frills establishment. The rooms are just OK. The hallways are loud. Check in service was excellent. Valet parking is ridiculously expense near $50/day. We enjoyed our one night stay but will likely book somewhere else next time. We think we can find a better […] facility for the same price or less. Read moreGenuine Hotels.com guest review
"Clean hotel in the heart of San Francisco"
Hotel in great location; very clean; staff very nice, helpful & gave prompt assistance. It's an old bldg so bathroom has one sink, there is no A/C but there was a ceiling fan and we opened the window and we were comfortable. Good mattress. However when we arrived, box of tissue had only one tissue in it & sink was clogged. It took about 2 mins. to […] drain. We were in a hurry to leave for an event & left early next day so didn't bother to call maintenance. Suggest room gets checked before a guest moves in. Did not care for the breakfast. Had only very sugary and frosted doughnuts. No plain rolls with jam or honey or let's say oatmeal or cereal. Read moreGenuine Expedia guest review
Response by The Powell Hotel Thank you for the honest feedback. We sincerely apologize that your guest room did not pass thorough inspection prior to your arrival. Rest assured,your comments will be shared internally to fine tune our product. There are lots of exciting upgrades coming soon to the hotel and we hope that you will give us another chance in the future.
"Only things good about it are price and location"
Paid $200+tax and fees for this Old hotel with inch thick paint layer. Small room and very small bath. OKay if just for sleep at night. Otherwise, stay away from it.Genuine Expedia guest review
Response by The Powell Hotel We understand that our hotel is not a perfect fit for every traveler, but many guests greatly value our excellent price proposition and location in the heart of it all. There will be many improvements happening in the near future, and hope you will return for a much improved experience.
very pleasant. nice location, staff very helpfull, building exterior very old San Fran looking (very nice)Genuine Expedia guest review
Response by The Powell Hotel We are happy that you enjoyed our convenient location, friendly service, and classic San Francisco architecture. Thank you for bringing the empty bottles of shampoo to our attention, we will be sure to address internally.
I go to SF two times a year. This Hotel was OK for the price. This is an old hotel like many SF hotels. I like old but my room was next to the elevator which squeaked every time it was used and the noise radiated into the room. My room faced Powell and was right above the cable car turn around. However, the noise in the morning did not let me sleep […] in. A street performer was " bangin' on the bongos like a chimpanzee". After that, a banjo player, after that a singer. A couple was fighting at 3 in the morning in the street. The window was old and did not block noise. Also pull drapes were not available and so in the morning the room lit up so with the noise and light no sleeping in. So if quiet is a must for you, you should get an interior room, away from the elevator and without a window on powell Read moreGenuine Expedia guest review
Response by The Powell Hotel Thank you for your review. We are pleased that our staff and location exceeded expectations during your stay. At this time, the hotel offers a limited continental breakfast which consists of donuts and croissants as well as coffee, tea and juices. For those guests desiring a full breakfast the front desk has many great places they can recommend nearby. We appreciate your comments about the hotel and apologize for the issue with the noise. Being in the heart of the City there indeed is a lot of activity. We do have rooms that are interior facing and hope next time you visit the city you might give one of these a try.
"Clean but noisy"
Location fantastic, old decor and building, very small bedrooms, clean but very noisy.Genuine Hotels.com guest review
Response by The Powell Hotel Sharyn- Thank you for staying at the Powell during your time in San Francisco. It would be a pleasure to welcome you back again soon!
"Perfect location for a quick shop."
Surprised by how good the location was.Genuine Hotels.com guest review
Response by The Powell Hotel Chris Q- We hope you enjoyed your shopping trip, and appreciate you choosing to stay with us! Our location is one our best selling points here at the Powell.
The room was very clean. The beds were very small twins. Thought they would be queen size. Sadly the hair dryer did not work and did not have enough time to wait for a replacement.Genuine Expedia guest review
Response by The Powell Hotel Thank you for your honest comments. We are happy that you enjoyed our central location, but regret if your hair dryer did not work. That is never a fun situation to be in and we completely empathize. Please be assured of our best efforts to regain your confidence and hope to welcome you back again soon.
"Adequate - close to activities and transportation"
We stayed at the Powell because we were taking in a show at the Orpheum. It was recommended to us by friends for its proximity to Union Square and public transportation and it met those criteria. The rooms themselves are clean but dated as is the lobby. There are no real amenities to speak of, but they do have a complimentary happy hour (which we did […] not take advantage of-doing other things-and can't speak to) and a "light" continental breakfast. The person that checked us in stressed "light" several times and that's exactly what it is. Coffee, tea, juices and donuts or croissants. The breakfast area is small and it was crowded. Personnel were friendly. The place is reasonably priced compared to other downtown hotels and served its purpose for one night. If we had been staying longer, I don't think I would have been happy there. Parking was and additonal $41. (The website and the in-room info said $31. We were charged $41 but adjusted the price when we called it to their attention.) Read moreGenuine Expedia guest review
Response by The Powell Hotel We hope that you enjoyed the show at the Orpheum during your time in San Fran! Thank you for taking your friend's recommendation to stay at the Powell. You can't beat our close proximity to public transportation and Union Square. Just to clarify to our readers, our daily parking rate is: $41 + tax per day. There are lots of exciting upgrades coming soon to the hotel and we hope that you will give us another chance in the future.
"Horrible. This is not even a 1 Star. Hotel."
Dirty facilities. Filthy carpets and bathroom. The twin beds are really kids beds. Construction noise inside. My room was directly on top of a messy roof top. Wish I could post the pics.Genuine Expedia guest review
Response by The Powell Hotel Thank you for taking the time to review your stay. We sincerely apologize for the experience that you had as it is not indicative of the service that we strive to provide to all of our guests. There are lots of exciting upgrades coming soon to the hotel and we hope that you will give us another chance in the future.
Excellent location. Incredible staff. Comfy bed. Aged facility. Don't count on the continental breakfast to quickly and healthfully launch your day unless you enjoy long lines up the stairwell and poor traffic flow only to discover a donut.Genuine Expedia guest review
Response by The Powell Hotel Thank you for your comments! At this time, the hotel offers a limited continental breakfast which consists of donuts and croissants as well as coffee, tea and juices. For those guests desiring a full breakfast the front desk has many great places they can recommend nearby.
"The hotel is on union square."
Excellent. The staff goes out of its way to help. The location allows for efficient use of time. The shopping is abundant and top quality and only a short walk away. The theater district and museums are also a 10 minute walk from the hote.Genuine Expedia guest review
Response by The Powell Hotel We are pleased to hear how much you enjoyed our convenient location right off Union Square. This is one of the best features of our hotel...being only steps away from exclusive shops, entertainment, and a variety of dining establishments.
"Nice hotel, friendly staff, centrally located"
This is our second time staying at this hotel. They have a friendly and helpful staff. Overall, good experience.Genuine Expedia guest review
Response by The Powell Hotel Thank you for your continued loyalty to the Powell Hotel! We appreciate your sincere compliments.
"A bit disappointing"
Hotel is not 3 stars, its 2 stars at best. Room bathrooms were old, pictures are deceiving. Rooms were comfortable and clean. Breakfast was also very limited and disappointing. We booked a day trip through the hotel reception and the bust forgot to pick us up so after waiting for more than 1 hr, we had to get a taxi to go get the bus. Location is great. bottom […] line-if you care about location mostly and you are not expecting a 3 star hotel, the Powell is good. If you are expecting a 3 star hotel with great amenities, you will not be thrilled. Read moreGenuine Expedia guest review
Response by The Powell Hotel We understand that our accommodations are somewhat dated, but please be aware our hotel will be undergoing some significant improvements in the very near future. Sorry to hear that your bus forgot to pick you up for your scheduled day trip. If given another opportunity, we hope to welcome you back to experience our renovated accommodations next year.
"Great location, needs renovations"
The staff and location is amazing. The rooms are smaller than they appear online. The paint is coming off the walls. All this hotel needs is some renovations and it will be amazing!Genuine Expedia guest review
Response by The Powell Hotel You will be pleased to know there will be some significant improvements happening very soon, and we encourage you to return to us and experience this turnaround next year!
"In the center of the downtown T"
Location is excellent next to the BART. Convenient to everywhereGenuine Expedia guest review
Response by The Powell Hotel Thank you for acknowledging our unbeatable location!
Found a better cheaper hotel one block up the streetGenuine Hotels.com guest review
Old hotel in desperate need of renovtation. Paint peeling, Tile broken and to top it off a water line break that prevented all guests from taking a shower in the morning. Stay away until they get their act together.Genuine Expedia guest review
Response by The Powell Hotel Anatoly- We regret to learn about your disappointing experience at the hotel. It seems the unfortunate water event dampened your overall experience, and sincerely apologize for the inconvenience this caused. Please be assured that we value everyone one of our customers, and do everything to make sure their stay is as comfortable as possible. We can only ask for another opportunity to showcase our new hotel improvements coming in the near future.
An old hotel that is tastefully remodeled, very helpful staff, continental breakfast (croissants and delicious donuts - nothing healthy). Only negative is noise level as it's in the heart of the city. The main cable car line is right outside the front door (but you need to get up early to catch a ride).Genuine Expedia guest review
Response by The Powell Hotel We are happy that you enjoyed our convenient location, however, regret if the city noise caused any disturbance during your recent stay.
"Very charming and historic feeling hotel"
The Powell Hotel was perfect for our 4 night stay. It was charming, clean, had a comfortable bed and the front desk staff were very helpful and friendly. Would definitely stay there again!Genuine Expedia guest review
Response by The Powell Hotel The Powell Hotel stands out among the rest having been one of the first buildings rebuilt after the big earthquake and fire that destroyed San Francisco in 1908 and is now a true San Francisco treasure. There is a true sense of pride here, and we are proud of the warm and caring attitude our associates extend to guests. It gives us great pleasure to hear that you would definitely return to us again!
"Nice hotel in the heart of DT"
Wonderful customer service. Nice rooms SpaciousGenuine Expedia guest review
Response by The Powell Hotel Thank you very much!! We hope to see you again soon.
"Great location, nice older hotel"
It was niceGenuine Hotels.com guest review
I only stayed a night while traveling through the Bay area. I just needed a decent place to stay. Place is an old hotel--small rooms, old style architecture, history. Some renovations must've been done but not very well--peeling wallpaper in the small bathroom with what looks like black mold on the wall. Rug felt "used." Hotel is right by Powell Station […] so expect noise. Walls are thin. But it's in a good location for getting around downtown and the city. Read moreGenuine Expedia guest review
Response by The Powell Hotel Our Hotel is a historic facility having been one of the first buildings rebuilt after the big earthquake and fire that destroyed San Francisco in 1906. The Powell Hotel was built in 1908 and is a true San Francisco treasure. We understand that our furnishings and decor is somewhat dated, but please be aware our hotel will be undergoing some significant improvements in the very near future. At this time, our hotel only offers a limited selection of continental breakfast items, however, if you are looking for a full dining experience, there are many establishments just down the street from us.
"If it is only about price and location"
Great location not far from Union Station. Check-in was a pleasant experience. Hotel is in old building, old elevators (sound a bit unsafe when riding), partial carpeted and wood hallways that make squeaking noises, and numerous paint jobs covering the walls. Our room was small and the carpet looked dirty. The bathroom was small and the shower was small […] closet size and there was mold on the curtain. Water leaked onto the nearby rotting woodwork. If you want good location and must stay in this price range, stay here. If you can go to the next price point, spend the money and don't think about it twice. Read moreGenuine Expedia guest review
"Powell is funky"
The funky old building is so quaint and perfect for the location. It sits right at the Powell cable car turnaround. What fun to watch the street from the window. We ask for and received several great dinner suggestions, best brew pub!! It isn't a holiday inn or any other Cookie cutter hotel. It is old, and funky, but it is awesome. And the service is […] better than the Hilton. I will recommend it to anyone wanting to stay in that bust area of town. What fun! Read moreGenuine Hotels.com guest review
Response by The Powell Hotel lizza- Wow! Thank you for the awesome compliments! We appreciate you acknowledging our quaint and "funky" hotel. We are an independent and boutique hotel which is a far cry from your standard Holiday Inn and Hilton type hotel down the street. Thank you for recommending us to fellow travelers, and hope to welcome you back again soon!
Staff very pleasant and courteous. The hotel room was small but clean. Location was perfect, with BART station and cable car access right outside the door; Muni light rail cars a few blocks away. Only complaint is week WiFi signal throughout hotel; had to spend time in the lobby each morning to upload blog material and other work. Overall happy with […] my stay and would definitely come again. Read moreGenuine Expedia guest review
Response by The Powell Hotel Thank you for your review. We appreciate you letting us know about the challenges you encountered with WIFI signal, and will be sure to investigate this internally. It gives us great pleasure to hear that you would definitely return to us again!
the hotel is in a nice area but the rooms we booked wasn't that clean, and it was too warm. the air condition is broken in one room and is not there in the other room we bookedGenuine Expedia guest review
Response by The Powell Hotel Each guest room only offers a ceiling fan since there are no HVAC units available at the moment. Cleanliness is one of our top priorities here at the Powell Hotel, and regret if your guest room did not pass our careful inspection. We will be sure to address your comments internally, and appreciate you bringing to our attention.
"Perfect location, perfect stay"
I recently stayed here with my two teenagers. The staff, specifically Theresa, were attentive, timely, helpful and pleasant. The hotel is old, which was why I chose it. I wanted a hotel that had history, and the Powell fit the bill. The location is perfect; close to Union Square and ideally situated next to the cable cars. If you are looking for a hotel […] that has easy access to all types of transportation, look no further. Yes it can be loud at night, but any hotel in the middle of the city is going to have its share of sirens and traffic noise. The beds were comfortable but could use a mattress topper to make them softer. The continental breakfast was good, but they did run out of sugar, a major bummer first thing in the morning. Be sure to check your final bill, the hotel charged more for both parking and the room than I was guaranteed when I booked. Not to worry, THeresa gladly adjusted the bill and we were on our way. I would definitely stay here again! Read moreGenuine Expedia guest review
Response by The Powell Hotel Thank you for taking the time to tell us about your recent experience here at the Powell Hotel. Theresa greatly values her daily interaction with guests from all over the world, and it shows through in reviews such as yours. She is a great asset to the team, and we will be sure to relay your comments on to her after reading this. Please know that she will very much appreciate them. We will be making some significant updates and improvements beginning in the next few months, and encourage you to come back and experience them firsthand.
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