Bathroom shower didn't have a shelf and the room was a little small. Our room was on the inside so our window opened into an ugly courtyard full of pigeons. It was a decent price comparatively and it was overall a nice hotel and would stay there again.Genuine Hotels.com guest review
Response by The Powell Hotel Thank you for your comments... We are pleased that you had an overall good stay despite the pigeons and lack of shelving in the bathroom. It gives us great pleasure to hear that you will return to us again!
Clean but very smallGenuine Hotels.com guest review
Everything was great except that there is little to no noise attenuation. It felt like/sounded like I was sleeping outside on the streets of San Francisco. Not goodGenuine Hotels.com guest review
Response by The Powell Hotel dkm- We regret to learn if the noise caused any disturbance during your stay, and hope you communicated this to our front desk. There are a couple of solutions we can offer to ensure that you have a more restful night's sleep. Thank you again for your comments and hope to see you again soon.
"Worst hotel I have ever stayed at, anywhere"
Every aspect of my stay was unacceptable and would not recommend this hotel to anyone. The room was dirty, dusty with cracked walls and molding. The 'view' was of a pigeon infested ventilation corridor, the room was hot with no central air, no screens in the windows so pigeons came in the room when we tried to get some fresh air. Bathroom is tiny, shower […] nozzle is about a foot too low and I'm only 6'. Overall receptionists were nice, although incompetent. They did not even have a stamp and took over 40 min to pull the valet car around. Awful, will never use Hotels.com again either for listing such a place. Read moreGenuine Hotels.com guest review
"great location, good hotel"
close to cable cars, bart and muni transportation. older, more deco hotel. nice hosted happy hour. i would stay here again. valet parking only - a bit expensive.Genuine Hotels.com guest review
The location is perfect, but the hotel could be better. During my stay, we had great weather, a bit warmer than normal. The hotel has no air conditioning so I had the fans going the entire time. The fans helped, but it was still 85 degrees in my room. I'm glad I wasn't in my room during the day. The room is small and needs some upgrading. I didn't feel […] it was as clean, there are water marks on the table in the bedroom. Great potential, needs upgrading. Read moreGenuine Hotels.com guest review
I would not stay here again. Old hotel with issues such as mold in the bathroom. Go with a more modern hotel chain.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Guest, We take our guests and our high levels of safety and cleanliness very seriously here at the Powell Hotel, and can assure you this is an isolated case. Rest assured, your comments will be investigated internally to ensure that our rooms are fully inspected prior to a guest's arrival. We would never allow a guest room to be occupied by a guest if it does not pass inspection internally. -The Powell Hotel Team
If you want centrally located, the Powell cannot be beat.Genuine Hotels.com guest review
"Poor Room Conditions"
The room had no air conditioning, water stained and peeling ceiling, peeling wallpaper and mold on the bathroom wall. Won't be going back.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Guest, We are sorry to hear you had an unsatisfactory stay with us. Please be aware that our hotel recently changed ownership, so there will be many great and exciting improvements in the months to come. We only ask for another opportunity to showcase ourselves and to support what many of our repeat/loyal guests have experienced while staying with us. Second chances in the service industry are hard to come by, but hope to regain your confidence in us. -The Powell Hotel Team
"good location , poor quality"
its my first time to go to SF. i chose powel hotel due to location is perfect. downside were: room is very small, no aircondtioning., room is not clean.. needs a lot of remodeling i guess.. breakfast is not good too..:-( but, well we had a place to stay and it was ok i guess. i will not come back to this hotel.Genuine Hotels.com guest review
Response by The Powell Hotel Dear miya, Thank you for choosing to stay at the Powell Hotel in San Francisco! You will be pleased to know there will be many exciting changes coming in the near future, and we would like to invite you back for a much improved experience. Our hotel's new management company will be re-positioning the hotel into one of the most desired boutiques in San Fran! -The Powell Hotel Team
"Stay at Powell"
It was good. Front desk was friendly. Breakfast would have been better with some fruit and the ability to toast bread. Condiments would also have been welcome. More electrical outlets are needed in rooms in this day of gadgets.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Larry and Gwen, We only offer a very select breakfast items to our guests, and encourage guests to explore the surrounding area for a full-american breakfast. There will be many exciting improvements happening at the hotel in the months to come, and we look forward to welcoming you back again soon. -The Powell Hotel Team
Staff was friendly No room service the first day. Room amenities like food delivery or air conditioning would have been a plus. But, location was worth a millionGenuine Hotels.com guest review
"Best ever location"
Had great SF trip. The location of the hotel made cable car, airport, bus and Bart transportation easy...cabs too.Genuine Expedia guest review
"Great location, nice staff but..."
Location is terrific for shopping, restaurants and cable car/ transit stations however it was old, a bit dingy and had small rooms. Staff was very responsive and helpful, they quickly got us a fan when the ceiling one didn't work. We were a couple with a child and only one suitcase could be opened at a time since it was so tight. Toiletries in the shower […] had to remain on the floor since there wasn't a shelf in the shower. Read moreGenuine Expedia guest review
Response by The Powell Hotel Dear Maureen, We are a turn-of-the-century hotel that was built in 1908, so our rooms are older than other traditional hotels in the area. We are a one-of-a-kind type of hotel that offers more intimate-sized guest rooms, since hotel rooms were not large back in the day. Please note that our hotel will be undergoing some big changes and improvements in the months to come and hope to welcome you back for a different experience. -The Powell Hotel Team
"2nd floor a bit noisey"
I just stayed here for a conference in April 2014. I had a room on the second floor which is directly above a forever 21 so it was loud bass music for most of the day and they must of had inventory one night until 4am blasting music. Other wise they offer a happy hour and breakfast spread which was nice. the price and location are unbeatable for Union […] Square. You right next to the Powell street BART station and by all of the various cable cars, street cars so transportation is no issue not to mention that there is a lot to do in Union Square within walking distance. Overall my room was ok not big not flashy but got the job done and i had a personal bathroom which was key. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Dan, Thank you for choosing to stay with us during your conference in April. You are absolutely right...our location is unbeatable here in the heart of Union Square, only steps away from the BART station and cable car. We hope to welcome you back again soon and provide you with a different perspective from a higher floor. -The Powell Hotel Team
"The best possible location in San Francisco!"
The Powell is only a 3 minute walk from the Powell BART station, 20 seconds to the cable car, and within 3 blocks of a half dozen fine Diners open 24 hours. Shopping? two blocks to Macy's, and 2 minutes from Nordstroms - couldn't be better!Genuine Expedia guest review
Response by The Powell Hotel Dear jim, You are absolutely right.. it couldn't be better where we are located in San Fran! Very easy walk to Union Square department stores, the BART station, Civic Center, and cable car turnaround. We look forward to welcoming you back again soon! -The Powell Hotel Team
I would never stay here again. Horrible rooms, horrible smell to the place, dirty sheets - just ick.Genuine Expedia guest review
Response by The Powell Hotel We pride ourselves on our genuine and outgoing hospitality efforts here at The Powell Hotel as this differentiates us from other hotels in San Francisco! We strive to provide a great experience to all of our guests and are sorry that we fell short in your case. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope you come back in the future and experience these improvements. -The Powell Hotel Team
I got to the hotel , check in went up to the 4th floor and some one alse was in the same room, had to go back to the front desk and get a new key, how can that be possible..????Genuine Expedia guest review
Response by The Powell Hotel Dear Ok, We completely understand your frustration, and regret this happened during your stay. Sometimes a guest is assigned to the wrong guest room due to a computer error, and assure you this is not a common occurrence at our hotel. We are very sorry for the error and the inconvenience this has caused. Please accept our apologies for the mix up, and hope you will give us another opportunity to regain your confidence in us. -The Powell Hotel Team
"Location! Location! Location!"
Great location. The bart is literally a few steps away. Cable car is right outside the hotel entrance on market. Shops are right next door. The hotel could have been kept a little better. It's a little run down. Room smelled like a mixture of dampness and cigarettes. But you get what you pay for. The free continental breakfast was also a good perk, […] even though they only served muffins, crossiants, coffee and OJ. It is better than nothing. Shower head water pressure was weak. Also there was no hot water, just luke warm. Read moreGenuine Expedia guest review
"I am very satisfied"
Reasonable price, great location, clean room and hotel.Genuine Hotels.com guest review
Friendly staff. Continental breakfast used creamer containers in a crowded room. I had to share a table with others, until I eventually stood at the counter. I got to the hotel earlier than check in at 11am. They did not have the room ready, but they checked my bag for free until ready.Genuine Hotels.com guest review
"Right where all that happens happen"
Great location, right at the Powell bart station. Has valet Parking if need be. Rooms were clean, warm. small problem with the wireless., but it work great with Netflix when it was working. Bathroom celling needed cleaning or painted. Hotel staff was pleasant and helpful. One Free drink Monday thru Thursday at 530-630 with continental breakfast 7-9. […] Second time there and will use this hotel again. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Macworld, Thank you for your continued loyalty to the Powell Hotel! Just so you are aware, the Hospitality Social hours are Monday - Thursday from 5 PM - 6:30 PM and includes complimentary beer and wine and light snacks. There will be many exciting changes coming in the next year, so we look forward to welcoming you back to see our new transformation! -The Powell Hotel Team
Be aware that you are paying an exorbitant amount of money for the location of this hotel and nothing else. The rooms were small, the decor was worn down and old, and the walls were paper thin. Granted we only stayed one night, it was not what we expected to see when we booked the room online. The locks on the windows were broken and easily accessed […] by the roof top of a building next to the hotel. The location of the hotel is very convenient as it is situated right next to the Powell station on the BART. Would not rebook... Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Keanuenue, Everyone here takes your comments very seriously, and we are eager to correct any shortcomings on our part. We always try to make the necessary adjustments to improve our product and services, and continually strive to exceed guests’ expectations. It is important for us to know when we fall short of this goal. We regret to hear if you felt the cost of your recent stay was exorbitant, and can reassure you this is not the case for our hotel. Our business model is to offer a product that is cost efficient and accessible for many visiting San Francisco. Please be aware there will be many great and exciting improvements in the months to come, since we are under new management! We hope you will give us another opportunity in the future to regain your confidence and be impressed by our new transformation. -The Powell Hotel Team
"GREAT SPOT TO TAKE ALL KINDS OF TRANSPORTATION"
Great location, excellent service...it has a construciton near by and can be noisy but, other than that, very good.Genuine Hotels.com guest review
If you are planning on using the public transportation this hotel is right next to Powell Street Station which has both BART and the MUNI. The Cable Car that goes down to the piers is right outside the front door and the F train and bus stops are all along an adjacent street. There is lots of food and shopping within a short walk. A huge mall is right […] across the street. This has been my favorite hotel in SF to stay at so far. Read moreGenuine Expedia guest review
Response by The Powell Hotel We are very happy and flattered to read that the Powell is your favorite hotel in San Fran! You really can't beat our central location being only steps from various modes of transportation (i.e. the BART station, cable car, and MUNI). It would be a pleasure to welcome you back again in the near future! -The Powell Hotel Team
This hotel was in such a great location from everything.Genuine Expedia guest review
First time to San Francisco - loved the location & the staff were very friendly and helpful. Our only complaint was that we couldn't find a way to control the temperature in our room and without a bedspread for the bed it was a bit chilly at night.Genuine Hotels.com guest review
Response by The Powell Hotel Dear cbw, Thank you for choosing to stay at The Powell Hotel during your first trip to San Fran! We are happy that our team exceeded your expectations, but regret if the temperature in your guest room was difficult to regulate. Rest assured, your comments will be addressed internally, to make sure that no other guest reports problems with the radiant heaters. We look forward to welcoming you back again soon! -The Powell Hotel Team
"Great location right off Bart"
The hotel has been updated and is in a perfect location right off Bart. We did ask for a room farther from Powell street to lessen the noise. The room was clean and modern. Great rate for a weekend/night in the city.Genuine Hotels.com guest review
I stayed just one just night. I noticed a big improvement from my last visit. Obvious renovations since my last stay. Room was clean and comfortable but needed an upgrade. Friendly and helpful front desk staff. Great downtown location. Maybe some noise from Union Sq if the room is facing the street. A good hotel if on a budget.Genuine Hotels.com guest review
"Right on Market and Powell Streets."
This was an older building with a small room. The bathroom was in excellent shape, with newer sink and floor. The room was clean, and even though right on Market Street, it was quiet. San Francisco hotel prices are expensive, and this hotel gave good value. I would stay here again.Genuine Expedia guest review
The staff is very accommodating. This hotel has a very central location. Near BART and Muni station.Genuine Expedia guest review
"Good service and location at the Powell"
Overall, my stay at the Powell Hotel went very well. The modest room was clear, with a little bit of wear and tear, but it is a great location and very reasonable rates for downtown San Francisco. The light continental breakfast is light - muffins and juice, but the coffee shop on the first floor had a good array of savory and sweet breakfast options. […] The front desk took good care of me, they even printed off a ten-page paper and did not charge me! I enjoyed my stay and would recommend the Powell to others. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Amy, We are very pleased that you had a great experience at the Powell Hotel! The example you provided of our Front Desk printing your 10-page document is a great testament to our team's ability to go above and beyond for a guest. Thank you very much for recommending our hotel to fellow travelers. We look forward to seeing you again soon! -The Powell Hotel Team
The hotel is great in theory. Great price, great location, great service, very clean, continental breakfast, and social hour, but the walls are so thin that I could hear other guests coming in late at night, I was by the ice machine and I heard that all night so I did not get a good night's sleep. Bring ear plugs and you may have a more positive experience […] than I did. Also, they have space heaters available if your room is too chilly. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Maya, Thank you for your candid feedback. We are glad you enjoyed our accommodations, but regret if the noise from the ice machine caused any inconvenience. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope to see you back again as we continue to make adjustments to better meet the needs of our guests. -The Powell Hotel Team
"Cable Car Terminus right outside Hotel"
The location is the big PLUS. Powell St. cable car, Union Square, Market St. and all sites of Civic Center, SOMA, Chinatown, Financial District within walking distance. This hotel has been at this well known site for over 110 years, hence, the rooms, hallways, stairways reflect the architecture of the times. Don't expect modern, hugely spacious lobby, […] mezzanine, or rooms--the charm of this hotel is its age. The rooms definitely harken back to an earlier time in their shape, baseboards, doors, size of closets and bathrooms; nevertheless the rooms have been renovated so the bathrooms are acceptable though small. Read moreGenuine Expedia guest review
Response by The Powell Hotel Dear Steve, Our location is unbeatable... only steps from the best attractions in San Francisco (i.e. Union Square, the Cable Car, Market St, SOMA, Chinatown, and more). We are a charming and historic turn-of-the-century San Francisco hotel dating all the way back to 1908. It would be a pleasure to welcome you back again soon. -The Powell Hotel Team
"Location is great, the rest is dissapointing"
Location is very good, downtown San Francisco, close to the Union Sqare. The only positive aspect of the room for me (and my family) was the beds. We slept quite well. The rest was dissapointing, with an obviously once a nice hotel now in serious need of renovation and upgrade.Genuine Expedia guest review
Response by The Powell Hotel Dear Marcel, We are happy that you enjoyed our comfortable bedding and central location. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope you come back in the future and experience these improvements. Thank you for taking the time to share your comments with us. -The Powell Hotel Team
"Noisy but comfortable and convenient"
The hotel was well kept but older. My room directly overlooked the cable car turnaround at Powell & Mason. Tons of shopping nearby including a new Nordstrom's Rack. Powell BART station right there, to go anywhere around the city. CAUTION: very noisy due to the popularity of this area.Genuine Hotels.com guest review
Response by The Powell Hotel Dear MLS, We are located in a very popular area of San Francisco with lots of foot traffic and noise of the iconic cable car turnaround. The comfort of our guests is our number one priority and are happy to provide sleep aid solutions if necessary. It would be a pleasure to invite you back again soon! -The Powell Hotel Team
"I would not stay here on my next trip to San Fran"
A very old building in need of a major up-date. It is located in a very noisy neighborhood.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Bill K., It saddens us to learn if our accommodations and location did not meet expectations. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope you come back in the future and experience these new changes. -The Powell Hotel Team
It is in a great location close to shopping and great places to eat.Genuine Expedia guest review
many noise at the nightGenuine Hotels.com guest review
It's ok for a couple of nights , rooms are small , bed is comfortable , its clean and quiet , wifi its good . The only thing I didn't like is the we had to carry luggage from parking to hotel and back , no doorman at drop off space at front of hotel so makes it hard to check in .Other than that location is greatGenuine Hotels.com guest review
"Excellent accommodation at a good price."
The hotel was in a very convenient location, close to transportation to get around San Francisco. Easy access to the good restaurants and best shopping. Also close by to the St. Patrick's Catholic Church. Very friendly and helpful staff. Easy wifi connection.Genuine Hotels.com guest review
Response by The Powell Hotel Dear herman, We are very pleased to hear that you found our accommodations to be an excellent choice! Our location is second to none, just steps from many transportation options and close to St. Patrick's Catholic Church. We look forward to serving you again soon! -The Powell Hotel Team
Only good thing is its location. Everything else was HORRIBLE.Genuine Hotels.com guest review
Response by The Powell Hotel Dear J, Recently, our hotel changed ownership and great improvements will take place in the months to come. Thank you for your support and hope to welcome you back for a much improved experience in the near future! -The Powell Hotel Team
good location but too noisy at night and no heat they probably turn on about 2 hours other than that we like it .......Genuine Hotels.com guest review
right in the middle of union square. location is perfect, hotel is nasty, the room is like a 20$ MOTEL, the bathroom is ready to be closed, shower is dirty, wear down, shower is a nasty. the breakfast is a joke.. just juice and a little bread, that was all, no butter etc....Genuine Expedia guest review
Response by The Powell Hotel Dear lorenzo, We pride ourselves on providing exemplary service and accommodations at competitive rates. Also, previous guests appreciate our impeccable service and central location in the heart of San Francisco. We regret to learn if level of cleanliness at our hotel did not meet expectations, and can assure you this is not our standard. Our hotel offers muffins, croissants, orange juice & coffee as a Continental Breakfast option, but the Front Desk can recommend great cafe's within walking distance that serve full american breakfasts. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope to welcome you back for a much improved experience. -The Powell Hotel Team
Good location but bad experience with room cleanlinessGenuine Expedia guest review
Response by The Powell Hotel Guest room cleanliness is our top priority here at the Powell Hotel, and regret if you felt otherwise. Our rooms are indeed older since the hotel was built in 1908, but this should never affect our strict cleaning standards. We apologize if our hotel missed the mark, and hope to welcome you back for a much improved experience. -The Powell Hotel Team
"Great location for downtown feel!!!"
Great hotel! Great downtown location! Not the fanciest, but perfect for San Francisco vacation on a budget!Genuine Expedia guest review
Response by The Powell Hotel Dear Sam W, Our hotel has a unique and charming personality that many other larger hotels in San Francisco lack. We are glad you enjoyed our location in the heart of Union Square, it is definitely convenient for bus tours and accessing public transportation. Our hotel offers muffins, croissants, orange juice & coffee for our daily Continental Breakfast. The front desk can recommend great cafe's within walking distance that serve full american breakfast for those who prefer more than a Continental Breakfast. It would be a pleasure to serve you again soon! -The Powell Hotel Team
"Not worth it."
was not what I expected. rooms are run down, carpet old and walls seem dirty. Bed was clean and comfortable. Small room but that is expected with SF older classic hotels.Genuine Expedia guest review
Response by The Powell Hotel Dear Jeff, Thank you for sharing your honest feedback with us. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope you come back in the future and experience these improvements. Thank you for your support and we can’t wait to embark on this new chapter. -The Powell Hotel Team
"Perfect location on Powell."
The hotel was in a very good location. However, the city noise was still pronounced being on the 6th floor!Genuine Expedia guest review
Response by The Powell Hotel Dear Gamaliel, Thank you for choosing to stay at the Powell Hotel. We hope the exterior noise did not affect your overall night's sleep. It would be a pleasure to serve you again soon and will do everything in our power to ensure it is more quiet in your guest room next time. -The Powell Hotel Team
"A very good option for a reasonable price"
I enjoyed my four nights at the Powell. It was far less expensive than chain hotels in the area, and the location was fantastic...easy walking distance from the Moscone Center and many other downtown locations, plus the BART station was right outside the entrance and a huge 7-level mall is right across the street. Very easy to get anywhere you want […] to go without a car. Read moreGenuine Expedia guest review
Response by The Powell Hotel Dear Dan, Thank you for choosing to stay with us! We understand there are plenty of other hotel options in the area and greatly appreciate your business. We are one of the best kept secrets in San Francisco, offering personalized service in a central location near Union square for an affordable price. It would be a pleasure to serve you again soon! -The Powell Hotel Team
The entire town was sold out due to conventions on my spontaneous getaway weekend. I found this hotel and felt as though the third world small town hotels I have stayed in were better. It was horrible. The front desk staff were friendly and tried to be very accomodating...but the rooms (I saw 4 before settling!!) were filthy, in serious disrepair, un-maintatined […] and my room...hard to believe, was WITHOUT a heater. The hotel has probably gotten by on its location. If it were the last hotel in town I would NOT stay at the Powell as it is. I only hope the right owners and management will step in...it could be amazing in this location. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear I.G., The Powell Hotel definitely has its own unique personality, offering turn-of-the-century historic charm and wonderful personalized service. We regret to learn about the missing heater in your guest room and sincerely apologize for the inconvenience. Rest assured, we will pass along this information to our Engineer and take appropriate actions to rectify this issue. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope you come back in the future and experience these improvements. -The Powell Hotel Team
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