"Excellent accommodation at a good price."
The hotel was in a very convenient location, close to transportation to get around San Francisco. Easy access to the good restaurants and best shopping. Also close by to the St. Patrick's Catholic Church. Very friendly and helpful staff. Easy wifi connection.Genuine Hotels.com guest review
Only good thing is its location. Everything else was HORRIBLE.Genuine Hotels.com guest review
good location but too noisy at night and no heat they probably turn on about 2 hours other than that we like it .......Genuine Hotels.com guest review
The entire town was sold out due to conventions on my spontaneous getaway weekend. I found this hotel and felt as though the third world small town hotels I have stayed in were better. It was horrible. The front desk staff were friendly and tried to be very accomodating...but the rooms (I saw 4 before settling!!) were filthy, in serious disrepair, un-maintatined […] and my room...hard to believe, was WITHOUT a heater. The hotel has probably gotten by on its location. If it were the last hotel in town I would NOT stay at the Powell as it is. I only hope the right owners and management will step in...it could be amazing in this location. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear I.G., The Powell Hotel definitely has its own unique personality, offering turn-of-the-century historic charm and wonderful personalized service. We regret to learn about the missing heater in your guest room and sincerely apologize for the inconvenience. Rest assured, we will pass along this information to our Engineer and take appropriate actions to rectify this issue. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. We hope you come back in the future and experience these improvements. -The Powell Hotel Team
"Avoid This Place!"
This hotel is in a building that was built in 1909. Unless you have a taste for antique hotels, you might want to avoid this one, even though it is nice and cheap. It actually has TWIN BEDS! This is okay if you are traveling alone, but do not expect it to impress anyone. Also, prepare toe hear ever emergency vehicle in San Francisco to pass by at all […] hours of the day and night with sirens wailing very loudly. Do yourself a favor, spend a little bit more money, and get yourself a nicer hotel. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear William W, We pride ourselves on our genuine and outgoing hospitality efforts here at The Powell Hotel as this differentiates us from other hotels in San Francisco! Our hotel is a historic landmark originally built in 1908. There is something to say about our intimate space, historic charm, gracious service, and central location near Union Square. We strive to provide a great experience to all of our guests and are sorry that we fell short in your case. -The Powell Hotel Team
"Location, location, location!"
Literally a few steps outside the hotel is the cable car turn around and one of the few places you can buy the cable car weekend passes. The room we had must have been one of the more updated ones compared to the other reviews I read. Our room had no odor and seemed fairly up to date. Our room also was quiet, however we noticed no rooms were on either […] side of us. We called as we were close to the city and because our room was ready they even allowed us to check in early, which helped a lot! In reading other reviews I didn't expect a big breakfast and it literally is juice, coffee, muffins and croisants. We came on an off weekend and so the price was right too. We enjoyed our stay! Read moreGenuine Hotels.com guest review
"Not a Three Star Property - Small and Cramped"
Overall, the location of the hotel is great. However, this is a very old hotel and it is very small. The rooms are much smaller than was outlined online. Additionally, there was very little sound-proofing between rooms, so you were able to hear anyone walking down the hallway or playing tv in the room next door. I would not recommend this hotel, except […] for a last resource. Bathroom was clean, but it is not worth the price point. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel We pride ourselves on our genuine and outgoing hospitality efforts here at The Powell Hotel, and this differentiates us from other hotels in San Francisco! Our hotel is a historic landmark originally built in 1908. There is something to say about our intimate space, historic charm, gracious service, and central location near Union Square. Recently, our hotel changed ownership and great improvements will take place in the months to come. Thank you for your support and hope to welcome you back for a much improved experience in the near future! -The Powell Hotel Team
"Close to everything but noisy and cold"
The heater is ridiculously small and only was turned on after 7 pm and turned off around 11pm so the room was very cold by the middle of the night. We received one (!) blanket and a very small space heater when complained. Also, windows let all the street noise in.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Shawn, We are glad that you enjoyed our prime location in the heart of San Francisco, however regret to learn of the challenges you experienced with our heating system. We will pass along your feedback to our Engineering Team so they are aware. We are working diligently every single day to make the Powell Hotel Experience the best it can possibly be, and your honest feedback will help us achieve this goal. If given another opportunity, we hope to welcome you back for a much improved experience. -The Powell Hotel Team
Perfect location, old but ok hotel! Breakfast very simple, but ok.Genuine Hotels.com guest review
"Poor service, dirty space. Great location...."
Customer service is terrible. They just don't seem to care too much. The place is a bit dirty and outdated. It's too bad cause location is fabulous! I do recommend the valet. You can come in and out all day for a flat rate.Genuine Hotels.com guest review
Response by The Powell Hotel We pride ourselves on our unbeatable location and genuinely friendly team members. It is never our standard to not care about the well being of our guests, and can assure you this is an exception to the norm. We are glad our valet team exceeded expectations, and we hope to welcome you back for a much improved experience in the future. The Powell Hotel Team
Very courteous staff. Good value if you're not overly particular. Was given an upgrade because bed configuration wasn't available. Older hotel with personality. Bathroom small and needs remodeling. Excellent location. With a little better maintenance and upkeep this hotel would rate significantly higher. Mezzanine with daily happy hour very enjoyable […] and builds goodwill. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Photonics, The Powell Hotel definitely has its own unique personality, offering turn-of-the-century historic charm and wonderful personalized service. Please note that our hotel has just changed management/ownership and we have many exciting updates to share in the coming months. Thank you for telling us about your stay! -The Powell Hotel
Rooms are small and not maintained Heating is like steam locomotive. Good location but noisyGenuine Hotels.com guest review
Response by The Powell Hotel Dear David, thank you for taking the time to let us know about your experience with us. We are sorry to hear that your experience was not a good one. We will pass along your feedback to our Engineering Team so that they are aware. We are working diligently every single day to make the Powell Hotel Experience the best it can possibly be. Thank you for your feedback. -The Powell Hotel
"In the Heart of San Francisco"
Overall the Powell Hotel, I enjoyed my stay. I checked in at about 6:30 PM and the clerk let me know that they only room they had available in my category overlooked the street car turnaround. He said that the noise would die down after about 9:00. But if it was a problem they could change the room for the next night. Not really the street cars ran […] until about midnight and due to the transient nature of denizens of Union Square there were arguments. Rather than change rooms, I accepted the noise, which I could tolerate. The happy hour was pleasant and breakfast was coffee and muffins, that was OK, too. The staff was all pleasant and the guy taking care of happy hour and breakfast was very personable. I had lived in SF before and worked down in Union Square so I knew what I was getting into by booking a hotel down there. If you want peace, quiet and no panhandling outside the hotel--stay elsewhere in the city. If you want to be right there in the thick of things, the Powell Hotel is a reasonably priced option with friendly staff and clean rooms, in a classic San Francisco structure. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Sapphire, We are definitely in the heart of everything in San Francisco, and this makes us a very popular choice for many travelers looking to be in the middle of all that our city has to offer. Thank you for taking the time to let us know about your experience. -The Powell Hotel Team
My room had mold covering the bathroom ceiling and stains on the carpet. Overall the room was pretty nasty - definitely didn't look like the pictures.Genuine Hotels.com guest review
Response by The Powell Hotel The Powell Hotel is excited to announce that we are officially under new management and ownership. As we make the transition, we will have many exciting updates to share in the coming months. We hope to welcome you back to our hotel for a whole different experience once the time is right! -The Powell Hotel Guest Experience Team
It's in dire need of updating. The first thing I noticed is the smell. It smells old, the paint is dirty and chipping, and the floors squeak to name a few things. Rooms are very small too, but I think that's normal for SF. You'll still want to go out for breakfast after their 'free' breakfast which consists of a small corner with some juice, coffee, […] and a few baked goods. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel The Powell Hotel is excited to announce its new management by Kokua Hospitality. As we make the transition, we will have many exciting updates to share in the coming months. Thank you for your support and we can’t wait to embark on this new chapter. We look forward to welcoming you back again in the near future for a different experience. -The Powell Hotel Guest Experience Team
Room was right on streets with little noise insulation. Tough to sleep. Lighting in room very dim because of halogen bulbs.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Curt, We regret to learn of the challenges you described during your previous stay with us. Please be assured of our best efforts to regain your confidence in us and hope to welcome you back for a much improved experience. Thank you for taking the time to tell us about your recent stay. -The Powell Hotel Guest Service Team
"Great if its an emergency !"
Honestly, I rarely write reviews, but felt it would be a disservice not to in this case. from the start, it was not pleasant. I waited 30 minutes for valet to park my car and had to double park in a very busy location, avoiding drivers. Person at desk told me that I couldn't leave the car or I was on my own ! Wasn't even nice about it. Room smelled […] terribly of mold and other things which I cant even determine. There was hair on my sheets- not mine ! I travel for a living and it was just not a pleasant hotel stay. In fact this area of Union Square where the hotel is located is somewhat shaky. There were literally and sadly homeless people laying in the street that I had to step over. I come to SF every year and this was the worst I have ever seen. Next time I will choose another hotel and area of the city. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear chefsteve, Thank you for sharing your honest feedback with us. The type of service you experienced is not typical of what we offer, and apologize for the inconvenience this caused. Please be aware that we recently changed ownership/management companies, and hope you will give us another opportunity to exceed expectations in the future. Again, thanks for taking time to tell us about your recent experience Kindly, The Powell Hotel Guest Service Team
"Good Location but an old hotel"
The hotel is near Union Square, which is great. The staff are friendly. Other than that, the condition of the hotel is poor. Its really dated and the beds are slanted. All the floors have this musky smell, and it made all my clothes smell like it after.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Jason, We are glad you enjoyed our close proximity to Union Square, and enjoyed interacting with our warm and friendly team members! Please be aware that we recently changed ownership/management companies, and hope you will give us another opportunity to exceed expectations in the future. Thanks for taking time to tell us about your recent experience at our hotel. -The Powell Hotel Guest Service Team
"In Need Of An Update"
The hotel is in a terrific location. Some are bothered by the noise from the cable car turn around but it is expected in a city. Biggest issue is the quality of the rooms and bathrooms. Carpets had some staining. Bathrooms were very outdated. Bedding was acceptable but there is vast room for improvement. Staff was perfectly fine. Free breakfast is very […] weak. Free cocktail hour is generous. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Thank you for taking the time to share your feedback with us. We are glad to read that our location and staff exceeded your expectations, however, regret if our accommodations missed the mark. Please be aware that we recently changed ownership/management companies, and hope you will give us another opportunity to exceed expectations in the near future. Graciously Yours, The Powell Hotel Guest Service Team
"Cute little hotel!!!!"
My best friend and I just wanted a few days in Frisco, chose this hotel. Tiny but cute bedrooms, don't dare toss and turn on the dinky yet tall mattress, hard to find the entrance when driving, but otherwise awesome!! Very great location, right in the middle of everything.Genuine Hotels.com guest review
"Great service, great location"
This hotel is really terrifically located in the Union Square area. The staff is really nice and helpful. The hotel itself is not a modern luxury hotel, although it was nice enough and a great value for the price. It is vintage, classic old SF hotel with a decent remodel -- but it's not the Marriott. That said, the rooms were clean, bedding was comfortable. […] My bathroom had been recently remodeled and was small but nice. Not sure that the place has A/C, however, so check on that before a hot weather time. Read moreGenuine Hotels.com guest review
I was very satisfied. I booked the hotel for my two daughters for a special occasion. The hotel is located just a short distance from BART and steps to shopping and the cable car. They report the breakfast was very decent. The hotel is across the street from their favorite Thai restaurant.- A great hotel for a fun very San Francisco holiday.Genuine Hotels.com guest review
Perfect place. BART is steps away and cable car is right out your door. Union Square shopping is just two blocks away.Genuine Hotels.com guest review
"location location location"
the location is awsome. Older hotel ,small rooms but nice. easy acess. Bart, Cable Car. Shopping. 1/2 block.Genuine Hotels.com guest review
The staff was helpful. The room was clean, efficient with a great view of the area. Great location for a conference at the Moscone Centre.Genuine Hotels.com guest review
rooms walls were very dirty, paint chipping all around, shower stall extremely dark, and wifi service was awful. Staff was great, courteous and helpful.Genuine Hotels.com guest review
Response by The Powell Hotel Thank you for your review. Please be aware that our hotel recently changed ownership/management companies, and we are working to improve the conditions of our hotel. If given another opportunity, we hope to welcome you back for a much improved experience. Again, we appreciate you taking the time to tell us about your recent stay. -The Powell Hotel Guest Service Team
"can't beat the location!"
two blocks from Union Square; close to the shops; close to some really good restaurants; close to the cable car and BART stopsGenuine Hotels.com guest review
"Great Hotel -excellent value"
Hard to beat this location- close to Union Square and Bart. Room was very nice and comfortable.Genuine Hotels.com guest review
"Sad to have wasted money"
The whole place SWAYS the whole time! No heat, no hot water, no breakfast....it was not worth the stay. I was terribly disappointed, I read the reviews prior, I suspect they plant their own....don't waste your moneyGenuine Hotels.com guest review
Response by The Powell Hotel Dear Susan, Please be aware that our hotel recently changed ownership/management companies, and it is our mission is to exceed all guest's expectations moving forward. We hope to welcome you back for a much improved experience. Thank you for sharing details of your recent stay at our hotel. -The Powell Hotel Guest Service Team
"in through the out door"
small rooms with a turn of the century feel. High ceilings make it appear more spacious. A tale of two cities outside. entry or leave through the west end of building across from the parc 55 is not advisable after dark. powell street entrance much more tourist friendly. All in all your average run of the mill boutique hotel in sf. you could do much […] worse. Read moreGenuine Hotels.com guest review
Only drawback is they still heat the rooms with old fashioned radiators. And it can be very noisy from the street.Genuine Hotels.com guest review
"Great location, average service"
Location is excellent and hotel is very close to BART station, Muni lines, cable car up Powell Street, and Union Square. I booked a special with free parking, but I had to circle the block once because the valet has no attendant and the valet only curb spots were full of unattended cars. You must call the front desk from your car to get them to make […] room and eventually someone will valet your car. Check-in was quick but clerk kept my credit card and ID until I realized he didn't return them--a minor inconvenience but indicative of their overall attitude and level of professionalism. Hotel is nice old boutique style with small but adequate rooms. My room was missing an ice bucket liner. Other guests were fairly noisy but I didn't mind. Street traffic and people were noisy too. For a night out in the city or SF getaway it's a good deal. If you need peace and quiet, or room to spread out look elsewhere. Read moreGenuine Hotels.com guest review
"Great Lil spot"
Close to union square an a lot of shoppingGenuine Hotels.com guest review
i messed up on my reservation and they were able to accomadote my needs...thank you!Genuine Hotels.com guest review
"Outstanding location but Loud"
Outstanding location near the Powell Street Cable car and a fantastic price. The only issue is the hotel is old and the rooms are dated. In addition, due to the location and thin windows and walls you hear everything outside of the hotel and in the hall ways. Great place is money is tight and you do not care about sleeping.Genuine Hotels.com guest review
Although the hotel is in a perfect location to walk everywhere the street noise is very loud. The hotel is run down and in need a freshening up and the bathroom needed a good scrubbing. The hotel staff was very friendly but I doubt I would stay there again.Genuine Hotels.com guest review
"Location yes, service no"
The guest service was horrible. Our first day there they ran out of their breakfast about 40 minutes before 9. Felt like we had to cause a riot to get any help. Also no warning that your only option for parking is the valet, unless of course you want to park 2 blocks away and walk through sketchy areasGenuine Hotels.com guest review
"Do Not Stay Here!!"
It is very hard to locate. The front of the hotel is on Powell, which is what the photo shows. However, you drop your car off in the back on a different street. We came at dusk, and the sign at the back of the hotel is unlit. We passed by. It is on a one way street, so circling around is difficult. We called for directions. The desk person was unclear. […] When we finally walked in, they could not check us in, as their computers were down. I asked why they did not call. He shrugged his shoulders. We were headed for an event and needed to change our clothes. We were directed to a restroom on the second floor. FILTHY. I mentioned this to the same person at the desk. No response. Clearly not trained in customer service. This is a service business, right? We checked in later that night. Room was poor. Hallway had bad odor. Neighbors were noisy. TV was not working. I asked for a replacement. They did not have one. They offered to move us to another room. This room did not have any heat, and it was cold. I asked for a blanket and heater. Maintenance, not housekeeping, brought the heater and blanket. I could not get the heater to work. I flagged down the maintenance man in the hallway to let him know. He yelled at me saying I was wrong, and that he had tried it before bringing it up. They charge $38 a day to valet your car. We asked to have our car brought to the hotel. We were told 30 minutes!! Again, no good level of customer service. Hotels.com should not offer this hotel. Do Not Stay Here!! Read moreGenuine Hotels.com guest review
For an older Boutique Hotel in the City, our stay was wonderful. John was great in satisfying our needs and the location was perfect for our trip. Room was clean and larger than expected. Saved a lot of money without sacrificing creature comforts. Cable car and F line right outside the door. We will come back.Genuine Hotels.com guest review
"In the heart of Downtown"
I had a fantastic stay at this hotel! It's close to many shopping centers and eateries as well as a short walk away from the Bay bridge!Genuine Hotels.com guest review
Decent Place...kind of old, but looks like they recently repainted and tried to cheaply update. Just an ok place. Room was clean enough. We stayed because of the location and the free parking deal! Biggest disappointment, NO HEATER in the room!!!Genuine Hotels.com guest review
"A Good, Very Noisy Deal Near Union Square"
For a one night's stay, this is not a bad deal. The price (a last minute deal) was great and came with FREE parking -- worth $38/night. However, our room was right above the turn-around point for the cable cars and was very noisy. The hotel needs double-paned windows desperately. Also, the breakfast was Costco-delivered and very weak. Finally, when […] we did call for our car, it took 45 minutes for it to be delivered. (Be forewarned.) Read moreGenuine Hotels.com guest review
"close to shopping"
This hotel is close to shopping, which was the purpose of our trip. The room itself was very basic. The staff was helpful and considerate. The price was extremely reasonable and even included parking. As long as your purpose for staying is to be out and about for most of your stay, it is a perfect hotel. I would not recommend it for a romantic geta […] way. Read moreGenuine Hotels.com guest review
The hotel is at a great location, everything within walking distance.Staff friendly, courteous . Hotel needs a complete make over. Room window did not close all the way , so cold air was coming through , blinds were not working properly, and the heater is only on from 7 pm to 11 pm and it does not work properly. I did not complain because there is nothing […] the staff can do. It seems that the owners do not want to invest in fix it up, So , I slept with a few layers on , and tried to make the best of my stay there. I think they should lower the price of the rooms considering the things that are not working properly in the room. Thank you , Andrea Read moreGenuine Hotels.com guest review
"Annual Holiday Escape"
We love the fact the hotel is so central to meet our needs. Wish the parking rate was lower. The rate was very manageable this time. I think this is our 7 time coming to this hotel. For the most part the staff is very friendly and helpful. The one issue we have is having control of the room temperture.Genuine Hotels.com guest review
"Our stay at the Powell Hotel..."
We stayed in room 501 on the fifth floor of the Powell Hotel... The view out the window of the Cable Car Turn-a-Round was fantastic... I had to leave my window a crack open at night to hear the sounds of the City as I slept... My only regret about going to San Francisco, is that they took away all the smoking rooms... It's not easy having to go outside […] in the cold to smoke... If they'd only allow visitior the option of smoking in the top couple floors of each hotel, the San Francisco experience for smokers would be so much better... Read moreGenuine Expedia guest review
"Very old, but not nice old"
This place was old, which I knew. But, the place is in dire need of updates. The beds were uncomfortable. One night we walked into our room and it was like a sauna. Steam covered everything and was blowing out from the radiant heating system. There was no individual thermostat for the room. The staff was very indifferent to us. I guess professional […] but certianly not friendly. Location was nice, lots of bars and restaurants close by. Parking options were not good. Read moreGenuine Expedia guest review
"Not the best, but good location"
The room was nothing special and the shower head was awful but the location was GREAT. Right in the middle of the city, within walking distance to clothing stores, the mall, and restaurants. The room wasn't very noisy, I'm a light sleeper and I slept fine. If you're looking for a fancy hotel room I wouldn't recommend it, but if you are jus looking for […] a place to sleep it's in a very good location. Read moreGenuine Expedia guest review
"no heat in room"
I would rate this hotel higher if the outside temperature was warmer. I visited San Francisco while the city was experiencing colder than normal temperature's and my room was extremely cold. resorted to running a hot shower to warm up the room. this is a old hotel with steam heat that is set to a timer to go on at 7PM and turn off at 11PM. I did get […] additional blankets from the front desk :)) Read moreGenuine Hotels.com guest review
Location is convenient for shopping at Westfield mall on Market. Unfortunately the hotel was difficult to find. The valet service is very poor: you as a patron are instructed to sit double-parked until 1 of 3 or 4 curbside spaces becomes available or until a valet agent comes to take your car. Rooms smell like your grandmother's house with a touch of […] mold. I stayed in a King bed room and it felt small. The bathroom felt like a closet converted into a bathroom. Price was very fair but I would have spent an extra $30 for a better night's sleep as the bed was stiff and not cozy. Read moreGenuine Hotels.com guest review
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