"Disappointing and Terrible experience"
Stayed in SF for a night meeting some friends and stayed at the Powell. The hotel facility itself is decent. Nice lobby and general areas. Staff is pretty friendly. A complimentary breakfast was an assortment of pastries and drinks. I was really disappointed with the condition of the room. The old carpet looked dingy and dirty. The paint was peeling […] off the walls in the bathroom. The vents were caked in dust. The bed was old and rackety. To top it off, the TV signal was so poor, all the channels just looked like snow. No air conditioning means you have to have your window open, so you get to hear the garbage dumpsters all night. The valet parking was $41/night, but I was charged $48 since my vehicle was "large". It takes ~20 minutes to get your car so make sure you never need it urgently. Read moreGenuine Expedia guest review
Response by The Powell Hotel Ed- There are many hotels in our area, but we offer turn-of-the-century historic charm, interiors recalling turn-of-the-century architecture, and wonderful personalized service. Our hotel offers premiere access to Union Square in addition to the Powell/Market intersection. There will be some big hotel improvements coming in the near future, and we hope to welcome you back for a better experience!
"Comfortable, Convenient, Congenial!"
My recent visit to San Francisco was complimented by a wonderful stay at the Powell Hotel! Everything... from the excellent location at the cable car turn-around, trolley and bus stops, and BART, to the proximity of Union Square, to the friendly, delightful helpful staff was just great! The hotel neighborhood is full of restaurants, shops, and sights, […] with easy access to all other areas of the city. Complimentary morning breakfast and evening cocktail hour provides a pleasant way to meet guests from all around the world. There is also a café on the premises, which offers the most delicious pastry, crepes, fruit, and specialty drinks. All in all, I would recommend the Powell Hotel, and will most definitely stay there again! Read moreGenuine Expedia guest review
Response by The Powell Hotel Jeanne- Thank you very much for recommending the Powell Hotel to fellow travel shoppers out there! It can't get any better than being only steps away from the BART station, Muni subway, cable car trolleys, and Union Square. Glad you enjoyed our complimentary morning breakfast and happy hour during your stay in addition to the adjacent Cafe Bellini. It gives us great pleasure to hear that you would most definitely stay with us again!
"Hotel in the heart of San Francisco."
The location was central and excellent. The staff went above and beyond to help make our stay great. They were helpful and amazing. The room however left much to be desired. All of the furniture was uncomfortable at best. The bed was the hardest I've ever attempted to sleep on. There was no air flow except through the one window that opened, and we […] could hear all the cable car/ people noise all night long. The two chairs in the room were also stiff and uncomfortable. Read moreGenuine Expedia guest review
Response by The Powell Hotel Thank you for your review! It seems we excelled with our central location and unmatched customer service efforts. We understand that our furniture is not 5-star quality, but we are doing the best we can to make our guests feel as comfortable as possible. Please be aware that our hotel recently changed ownership/management companies, and there will be many improvements made in the months to come. We'd like to invite you back again soon to experience these substantial updates!
This hotel have a good location, but have some problems: 1) TV signal is not working, and reboot the tv to Chanel 3, each 2 minutes 2) blower not working 3) Internet not working at room. Slow speed and lost connection 4) shower courting damage The staff of the hotel are greatGenuine Expedia guest review
"Good Deal Overall"
The Powell is a good deal overall, and the staff makes a good effort to help with questions and concerns. Things to be aware of: Close to many downtown attractions and activities, older building with no air conditioning, right next to the Trolley with many rooms that can hear the bell, nearby grocery and shopping, breakfast area in the morning is small […] and runs out of food fast. If your not using the hotel for anything but sleep, overall the price is better than most in the area. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel David- Thank you for acknowledging our central location, personalized service, and great value proposition near Union Square. Even though there is a limited selection of breakfast fare, guests appreciate the daily reception available at the hotel. Not too many other hotels offer this kind of perk in San Francisco!
The staff was extremely helpful and friendly. They upgraded our stay for our anniversary to a king bed suite. The hotel was beautiful, and the location was perfect. My only issue was the bed. It was uncomfortable for our taste and we tend to like a really cold room when we sleep and there wasn't any air conditioning. However we found out that most of […] San Francisco doesn't have air conditioning so we understood that. But overall it was a nice stay! Read moreGenuine Expedia guest review
Response by The Powell Hotel Happy belated anniversary! We are glad that you enjoyed the celebratory upgrade during your time here at the Powell Hotel. Our bedding is not a perfect fit for everyone, but we will do everything possible to make it more comfortable while you are here. We hope the lack of air conditioning didn't make it too difficult to sleep. -The Powell Hotel Team
"Great hotel for tourist"
I loved this hotel, yes it's old, yes it's loud, but if you're here to be a tourist, it's perfect! Right in the heart of the city, close to everything, perfect for finding easy transportation, and is a great place if you're just there to sleep! Definetly coming back to this hotel!Genuine Expedia guest review
Response by The Powell Hotel We appreciated your enthusiastic feedback! This is the perfect place for tourists visiting San Francisco, since we are only steps from many popular attractions. We are excited to hear that you will be returning to us again soon! -The Powell Hotel Team
The Staff was great! The Hotel location is in the center of lots of shopping and food as well as to the needed city transportation. Parking your car could be a bit expensive, probably the best bet would be the Hotel Valet Service, be aware your car is off site so you will need to anticipate around a 20 minute wait to retrieve your car. All in all it's […] an average hotel with nice character. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel SOTO- Thank you for your patience while waiting for our valet team to retrieve your car. We operate as quickly and efficiently as possible to accommodate our guests coming and going from the hotel. Thanks for taking the time to let us know about your experience!
The hotel staff was fantastic! Professional and helpful. The location was outstanding. However, the room had an awful stench. It was so terrible that we had to ask for air fresheners which helped a little. The smell in the room made our time in the room uncomfortable and minimal. We will not be staying there again.Genuine Expedia guest review
"Disappointing but excellent location"
Even though the location is excellent and the staff is very pleasing the conditions of the hotel leave much to desire. The carpet is disgustingly dirty, it is desperate need of replacing. I like the style but The overall conditions of the hotel inside also are in desperate need of restoration. Another very important note: even though they advertise […] "continental breakfast" (included) there is no such a thing! it is just donuts and coffee. Read moreGenuine Expedia guest review
Response by The Powell Hotel Your feedback will serve our team well, as we do continually look to find opportunities to improve our levels of service. We would like to reassure you that, while your stay certainly did not meet the highest level of service we are capable of, your experience is a rare one – one that I hope you will allow us to improve on. Please note that many websites do not allow us to say "limited breakfast", however the only option available to us is "continental breakfast", and we apologize if this came off deceiving. Our hotel will be undergoing extensive improvements in the months to come, and we would love to welcome you back to experience this face-lift.
"Good location, but poor quality"
Hotel located in very centre of San Francisco, it took about 40 minutes to get there from SFO. Hotel staff is very friendly, but room conditions are not so good.Genuine Expedia guest review
Response by The Powell Hotel We pride ourselves on our prime location steps from the BART station, Union Square and Moscone Center...not too many other hotels have this kind of advantage. You will be pleased to know that our hotel recently changed ownership, and we will be extensively updating our accommodations in the months to come. If given another opportunity, we hope to welcome you back for a much improved experience! -The Powell Hotel Team
Bathroom shower didn't have a shelf and the room was a little small. Our room was on the inside so our window opened into an ugly courtyard full of pigeons. It was a decent price comparatively and it was overall a nice hotel and would stay there again.Genuine Hotels.com guest review
Response by The Powell Hotel Thank you for your comments... We are pleased that you had an overall good stay despite the pigeons and lack of shelving in the bathroom. It gives us great pleasure to hear that you will return to us again!
"good hotel central to shopping"
We would stay in this hotel again. The reception staff were very pleasant to deal with, nothing too much trouble. The hotel was very central and quiet if you stayed in the middle of the hotel. Overall a very good experience, and too many people had written bad reviews. You have to experience it yourself before making judgment.Genuine Expedia guest review
Response by The Powell Hotel We appreciate your kind review, and emphasizing how friendly and convenient our hotel is in downtown San Francisco. It would be a pleasure to serve you again soon!
Clean but very smallGenuine Hotels.com guest review
"Nice,Close to Everything, friendly staff and comfy"
loved it! It was literally 10 steps from the BART and the Cable Cars. Friendly Staff and nice old hotel. Yes, the restroom was tiny but everything workedGenuine Expedia guest review
Room is small but it is good for short trip. The location is absolutely great. You have to try it!Genuine Expedia guest review
Everything was great except that there is little to no noise attenuation. It felt like/sounded like I was sleeping outside on the streets of San Francisco. Not goodGenuine Hotels.com guest review
Response by The Powell Hotel dkm- We regret to learn if the noise caused any disturbance during your stay, and hope you communicated this to our front desk. There are a couple of solutions we can offer to ensure that you have a more restful night's sleep. Thank you again for your comments and hope to see you again soon.
Went to SF for Google IO Conference. The Powell was perfect, close to everything and affordable. I'll definitely stay there again.Genuine Expedia guest review
Old Hotel with friendly staff and clean rooms. I was attending a conference at Moscone, and the location was reasonably close to conference center, union square and BART. Room has a portable AC unit that was better than most older rooms without.Genuine Expedia guest review
"Great proximity to venues and great accessibility."
New to San Francisco, just couldn't sleep because of an altercation outside the hotel that involved police--sirens made it it impossible to rest. My review is definitely a result of lack of sleep/rest.Genuine Expedia guest review
Response by The Powell Hotel We are disappointed to hear that your sleep was interrupted by an altercation outside the hotel. We hope that you alerted our team about this, so that we could offer a solution to help you get back to sleep right away.
"Worst hotel I have ever stayed at, anywhere"
Every aspect of my stay was unacceptable and would not recommend this hotel to anyone. The room was dirty, dusty with cracked walls and molding. The 'view' was of a pigeon infested ventilation corridor, the room was hot with no central air, no screens in the windows so pigeons came in the room when we tried to get some fresh air. Bathroom is tiny, shower […] nozzle is about a foot too low and I'm only 6'. Overall receptionists were nice, although incompetent. They did not even have a stamp and took over 40 min to pull the valet car around. Awful, will never use Hotels.com again either for listing such a place. Read moreGenuine Hotels.com guest review
"Location is all you get."
If location is what you want, then that's what you will get. Other than that it is a horrible place to stay. Very old place and difficult to get in and out of. No air conditioning in the rooms. No refrigerators, which isn't that bad if the only ice machine in the building wasn't broken.Genuine Expedia guest review
"Great place for an SF tourist!"
The Powell Hotel was less than two blocks from Union Square, which was important especially since it was our first time in SF. All the tour buses begin at Union Square, and have staff stationed there all day to assist you. The cable car turn around is right in front of the hotel, and makes for a nice view from the room window. The staff at the hotel […] were excellent, providing prompt and friendly service. My only (minor) complaint is that the room was quite small, but we didn't mind, after all, there are many, many fun activities in San Francisco, and we didn't come for the hotel room. I would definitely recommend this hotel. Read moreGenuine Expedia guest review
hotel staff was very accomodating. I needed to change to a room with two beds and they where very flexible.Genuine Expedia guest review
"great location, good hotel"
close to cable cars, bart and muni transportation. older, more deco hotel. nice hosted happy hour. i would stay here again. valet parking only - a bit expensive.Genuine Hotels.com guest review
Room condition was not satisfactory, beds with creeping sound and stained walls.. The only merit is easiness to access union square and the cable car.Genuine Expedia guest review
paint pealing off the walls and ceiling. No air conditioning, room stunk. Stains on carpet and curtains. Did not feel secure in the room. We left for another hotel after 10 minutes of check in.Genuine Expedia guest review
Great location and staff. Cable TV was not working and no air conditioning. Our stay was enjoyable due to the cooler weather. I would stay here again. Hotel will be remodeling in 2015.Genuine Expedia guest review
Response by The Powell Hotel Dear tgl, Thank you for taking the time to let us know about your stay. We are thrilled that you found the staff friendly and enjoyed our Hospitality Social which we hold every Monday through Thursday Evenings. We are so sorry that the cable went out in your room and hope that you advised the staff so that we can get it up and running in the room your stayed in. We do have exciting things to come and hope to see you back again soon! -The Powell Hotel Team
The location is perfect, but the hotel could be better. During my stay, we had great weather, a bit warmer than normal. The hotel has no air conditioning so I had the fans going the entire time. The fans helped, but it was still 85 degrees in my room. I'm glad I wasn't in my room during the day. The room is small and needs some upgrading. I didn't feel […] it was as clean, there are water marks on the table in the bedroom. Great potential, needs upgrading. Read moreGenuine Hotels.com guest review
Old hotel in a prime location. No AC unit in the room, which makes for a humid room during the day, but the temp was decent at night. Continental breakfast was just muffins and juice/coffee/tea, but they have a great cafe attached to the hotel where you can get bagels, sandwiches, and crepes. Again, great location. Just a 5-7 minute walk to the convention […] center and several good eats. Read moreGenuine Expedia guest review
Response by The Powell Hotel Dear Guest, Our hotel is a charming and historic building located in the heart of San Francisco, and this differentiates us from your typical hotel chain. The Powell Hotel definitely has its own unique personality, offering turn-of-the-century design elements and exceptional personalized service! We are happy that you were able to enjoy our central location. It would be a pleasure to welcome you back again on your next visit to the bay area. -The Powell Hotel Team
"Old hotel/rooms need renovating"
Hotel needs renovating-no central air-handed us a desk fan on hottest day in S.F.-very noisy from Union Square with open window so we could get some air-no vent in bathroom-no coffee pot in room-not quaint enuf to overlook deficiencies & pay the high price. We will never stay there again.Genuine Expedia guest review
Response by The Powell Hotel Thank you for taking a moment to share your feedback regarding your recent stay. We pride ourselves on our affordable rates and comfortable guest rooms, and regret if this was not the case for you. Since our hotel was originally constructed back in 1908, central air did not exist. At this time, we only offer in-room ceiling fans for our guests and regret if this caused any inconvenience. Please be aware that our hotel recently changed ownership; therefore, there will be many exciting enhancements coming in the near future. We hope to invite you back to experience this positive turnaround, and change your overall impression of the hotel. -The Powell Hotel Team
"Convenient reasonably priced hotel"
The hotel is incredibly convenient to the trolley, BART, Union Square, Chinatown, and theators. The facilities are not perfectly kept up and the rooms are a little small. From what I could see, no air conditioning or heaters in the rooms. But I really use a hotel primarily for sleeping, and it was perfectly fine and economical. And it's always nice […] to find a hotel with free Internet. Plus, everyone I met who worked there was very nice and helpful. Read moreGenuine Expedia guest review
Response by The Powell Hotel Dear Mitch, We prides ourselves on our great value proposition and supreme location in the heart of San Francisco. Please be aware that we offer ceiling fans and radiator heaters throughout the hotel. We are happy to hear that our team exceeded your expectations, and we look forward to welcoming you back again soon! -The Powell Hotel Team
"Not cheap but great location"
The hotel ended up costing 270 for one Monday night! Not worth the money. Great location however extremely noisy! No refrigerator and the beds were uncomfortable. The rooms were clean and the staff was very friendly. I'd rather walk a few blocks more and save more money.Genuine Expedia guest review
Response by The Powell Hotel Dear sheena, Thank you for choosing to stay at the Powell Hotel. We aim to please guests looking for an affordable hotel in the heart of San Francisco. The Powell is one of the best options in the area price wise, and regret if you did not feel the same way. If given another opportunity, we hope to welcome you back and provide you with bed that feels more comfortable. -The Powell Hotel Team
I would not stay here again. Old hotel with issues such as mold in the bathroom. Go with a more modern hotel chain.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Guest, We take our guests and our high levels of safety and cleanliness very seriously here at the Powell Hotel, and can assure you this is an isolated case. Rest assured, your comments will be investigated internally to ensure that our rooms are fully inspected prior to a guest's arrival. We would never allow a guest room to be occupied by a guest if it does not pass inspection internally. -The Powell Hotel Team
"Close to lots of stuff"
Old hotel, small but comfy rooms. Walking distance to tons of shopping, eating. Right out the hotel door was the Powell BART MUNI station, which was very nice. Westfield mall across street. Downside was so freakin noisy on street. Could hear conversations from loud other guest and from street. Would stay here again.Genuine Expedia guest review
Response by The Powell Hotel Dear Gary, Thank you for choosing to stay at the Powell Hotel during your time in San Fran! Since we are in a very popular area of San Francisco, there is a bit more commotion going on outside than being on the outskirts of town. We regret if this caused any inconvenience, but are happy to offer ear plugs as a sleeping aid if needed. We are happy to hear that you would return to us again, and greatly appreciate your review! -The Powell Hotel Team
Powell Hotel was a nice location close to cable car and shopping. Older hotel, a bit rough around the edges but nice. Didn't care for how far ice machine was or how close rooms were, I was able to hear people talking in the next room. The staff were the stars of this hotel, very friendly and extremly helpful!Genuine Expedia guest review
Response by The Powell Hotel Thanks for visiting and for reaching out to us with this kind feedback. As you've noted, our team loves doing all we can to make a visit memorable, and we look forward to welcoming you back and to sharing future ones with you!
If you want centrally located, the Powell cannot be beat.Genuine Hotels.com guest review
"Great location but shabby and dingy."
Great location by tram and Union Square, and attentive staff, but that's it. Rooms are small and dingy, with stained and threadbare carpeting, cracking paint, and mildew stains on bathroom ceilings. The two twin beds in the "deluxe" room were the narrowest twins I've ever slept in. (See photos.). The closet is an unlit recess in the wall. The wifi is […] terrible. Shower stall is flimsy and tiny. It's a cut below chain motels, like Super 8. Simply, it's a run-down and aging hotel in need of serious renovation. Read moreGenuine Expedia guest review
Response by The Powell Hotel Dear YJ, We are devoted to the maintenance and upkeep of our guest rooms, and as you could imagine, our reputation and future business would be devastated if we failed to maintain a clean, safe and comfortable environment for our guests. Our management and Housekeeping staff are dedicated to making sure our accommodations in tip top shape, and regret if this was not the case for you. It saddens us to learn if our accommodations and location did not meet expectations. Our hotel recently changed ownership/ management companies, and there will be many improvements made in the months to come. -The Powell Hotel Team
"Poor Room Conditions"
The room had no air conditioning, water stained and peeling ceiling, peeling wallpaper and mold on the bathroom wall. Won't be going back.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Guest, We are sorry to hear you had an unsatisfactory stay with us. Please be aware that our hotel recently changed ownership, so there will be many great and exciting improvements in the months to come. We only ask for another opportunity to showcase ourselves and to support what many of our repeat/loyal guests have experienced while staying with us. Second chances in the service industry are hard to come by, but hope to regain your confidence in us. -The Powell Hotel Team
Went for a short trip to San Francisco to visit family. We arrived late at night from SFO and our return trip was a very early departure from SFO so a location near the BART was important. We also make frequent trips, so price is an issue. We've never tried this hotel and we thought we should give it a chance.Genuine Expedia guest review
Response by The Powell Hotel Dear lynn, Thanks for being our guest and for taking the time to share the feedback of your visit! While it was a pleasure to have hosted your family, we're sorry to hear if you detected an odor in the hallway. That said, we will be sure to address your comment internally to ensure that no other guest reports a similar experience. In the meantime, we wish you safe travels, and we thank you again for being our guest! -The Powell Hotel Team
"Close to everything but the room are dirty"
I had a great vacation San Francisco is very nice. Can't say the same about the hotel this is no where from being a three star hotel.Genuine Expedia guest review
Response by The Powell Hotel Thanks for being our guest and for taking the time to share your review. While it was a pleasure to have hosted your stay, we're sorry to hear that our property fell short of expectation. That said, we'd like to assure you there will be great improvements on property in the upcoming months, and we hope to be able to share this evolution with you the next time you return to the Bay area.
"Not for anyone taller than 5'6''"
The location of this hotel is absolutely PERFECT, however I have a six foot tall woman and i had to bend over to be able to stand under the shower head. It was a miserable experience.Genuine Expedia guest review
Response by The Powell Hotel Dear Kk, We are very pleased to hear that you felt our location could not have been more perfect, especially for your first time in San Francisco. We appreciate all of your comments and will ensure we use them to make the Powell Hotel a better experience! Thank you for taking the time to share your honest feedback with us! -The Powell Hotel Team
"Small hotel in the center of SF"
Flew out to SF to attend a conference and I had three targets in mind. 1) Near the conference center, 2) near public transportation, and 3) suitable price. The Powell hit on all three notes.Genuine Expedia guest review
"good location , poor quality"
its my first time to go to SF. i chose powel hotel due to location is perfect. downside were: room is very small, no aircondtioning., room is not clean.. needs a lot of remodeling i guess.. breakfast is not good too..:-( but, well we had a place to stay and it was ok i guess. i will not come back to this hotel.Genuine Hotels.com guest review
Response by The Powell Hotel Dear miya, Thank you for choosing to stay at the Powell Hotel in San Francisco! You will be pleased to know there will be many exciting changes coming in the near future, and we would like to invite you back for a much improved experience. Our hotel's new management company will be re-positioning the hotel into one of the most desired boutiques in San Fran! -The Powell Hotel Team
"Heart of downtown"
Very close to everything. Staff are very friendly and helpful.Genuine Expedia guest review
"Stay at Powell"
It was good. Front desk was friendly. Breakfast would have been better with some fruit and the ability to toast bread. Condiments would also have been welcome. More electrical outlets are needed in rooms in this day of gadgets.Genuine Hotels.com guest review
Response by The Powell Hotel Dear Larry and Gwen, We only offer a very select breakfast items to our guests, and encourage guests to explore the surrounding area for a full-american breakfast. There will be many exciting improvements happening at the hotel in the months to come, and we look forward to welcoming you back again soon. -The Powell Hotel Team
Staff was friendly No room service the first day. Room amenities like food delivery or air conditioning would have been a plus. But, location was worth a millionGenuine Hotels.com guest review
"Best ever location"
Had great SF trip. The location of the hotel made cable car, airport, bus and Bart transportation easy...cabs too.Genuine Expedia guest review
"Great location, nice staff but..."
Location is terrific for shopping, restaurants and cable car/ transit stations however it was old, a bit dingy and had small rooms. Staff was very responsive and helpful, they quickly got us a fan when the ceiling one didn't work. We were a couple with a child and only one suitcase could be opened at a time since it was so tight. Toiletries in the shower […] had to remain on the floor since there wasn't a shelf in the shower. Read moreGenuine Expedia guest review
Response by The Powell Hotel Dear Maureen, We are a turn-of-the-century hotel that was built in 1908, so our rooms are older than other traditional hotels in the area. We are a one-of-a-kind type of hotel that offers more intimate-sized guest rooms, since hotel rooms were not large back in the day. Please note that our hotel will be undergoing some big changes and improvements in the months to come and hope to welcome you back for a different experience. -The Powell Hotel Team
"2nd floor a bit noisey"
I just stayed here for a conference in April 2014. I had a room on the second floor which is directly above a forever 21 so it was loud bass music for most of the day and they must of had inventory one night until 4am blasting music. Other wise they offer a happy hour and breakfast spread which was nice. the price and location are unbeatable for Union […] Square. You right next to the Powell street BART station and by all of the various cable cars, street cars so transportation is no issue not to mention that there is a lot to do in Union Square within walking distance. Overall my room was ok not big not flashy but got the job done and i had a personal bathroom which was key. Read moreGenuine Hotels.com guest review
Response by The Powell Hotel Dear Dan, Thank you for choosing to stay with us during your conference in April. You are absolutely right...our location is unbeatable here in the heart of Union Square, only steps away from the BART station and cable car. We hope to welcome you back again soon and provide you with a different perspective from a higher floor. -The Powell Hotel Team
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