"Terrible! The worst experience I've ever had."
The staff changed our sheets once out of 6 days. And never cleaned our room the entire time. No toilet paper, called 100 times for extra towels. The shuttle never showed up at the airport after waiting 2 hours and told they come every 30 min. The breakfast was only hard bagels and old, molded oranges (not a continental) I wouldn't recommend staying […] at this hotel to my worst enemy! The staff was rude and the experience was an epic fail because of the Red Rood Inn-Airport. Never ever ever again! Read moreGenuine Expedia guest review
"Good place to stay"
Room was verry clean, personal was great, verry relax place to stayGenuine Expedia guest review
"Clean, New Room."
5 minute shuttle ride to/From Airport. Room was new and very clean. Staff was fairly prompt and friendly. Free breakfast was a joke though.Genuine Expedia guest review
"Free Shuttle, Rude Staff, noisy room."
The only thing nice about the free shuttle was that is was free. But you have to wait about 45-55min (they say every 30 mins) to wave down the shuttle. Staff was rude to other guests however, the guy who was checking us in was ok (but not helpful). Room was okay if it didn't have a doorway to the another room! noise all day/night I stuffed a towel under […] the door to keep sound coming in. We didn't go to the free breakfest as the night before we tried to get some tea but the refreshments area was a mess and the coffe brewer was overflowing. Other than that we used the room for a one night stay and onto a cruise so we only used it for sleeping, or tried to use it for sleeping... Read moreGenuine Expedia guest review
"good overnight stay"
Close to the airport and a 5 min free shuttle ride. Staff was great. Hotel is very comfortable. Only one restaurant option close by that is really just bar food. Hotel is at the end of the runway. Inside was not a problem but outside was loud with planes passing over every minute.Genuine Hotels.com guest review
"Good hotel for overnight stay"
hotel facilities were clean and staff was very friendly. However I was disappointed with the fact the wifi was not working in the rooms and it was advertised as being free on the internet site, main reason I booked the room. It seems that they had the problem for some time.Genuine Expedia guest review
"Nice rate - horrible service"
The hotel appeared to be very full. It is very close to the airport. I requested a lift van to airport when booking, companion full time in wheelchair and can't stand or walk. No lift van. They finally called a lift cab for us to make our flight at MIA. The people in the hotel were apparently party goers as in the room adjoining ours they played the […] TV very loud and laughed and partied until 4AM, the hallways were noisy. Overall, if the service had been better and we could have slept the room was fine. The coffeemaker was not plugged in, had to move it by moving out the fridge first. So shelf in the bathroom to hold products near the sink. Left wake up call, never got it, was glad I set alarm. Read moreGenuine Hotels.com guest review
"Convenient but a little over priced"
the hotel was convenient for our overnight stay while passing through the MIA airport on our way traveling however, the WiFi was down all the time we were there and the free breakfast was less than fulfilling. We've stayed there in the past and overall though the facility had been upgraded the services were of less quality.Genuine Hotels.com guest review
"Comfortable hotel for a brief stay"
I was pleased with the size, comfort, cleanliness and easy of access offered by my room.Genuine Expedia guest review
We arrived to the hotel as a familyvaround 11 pm. The room was in the second building. After hauling bags to the room with a little kid, we found the room was not cleaned at all. There were towels on the floor, beds were filthy. I called and let them know about it. When I arrived at the desk, receptionist did not apologize at all. They gave another […] room. Guess what, the beds and sheets were all dirty and lots of women hair on it. No apologies from the desk again. Instead they say they don't have any other room available. Worst hotel I have ever stayed. Read moreGenuine Hotels.com guest review
"Close to the airport"
It was close to the airport and the price a great! Muffins and coffee are available in the morningGenuine Expedia guest review
"Worked out well."
The room was nice. Pick up from the airport was a long wait. Many other hotels passed by 2 times before our van showed up to pick us up. We waited 45 minutes. Just as I was getting a taxi they arrived. Breakfast has nothing for gluten free eaters. Yogurt would have been nice.Genuine Hotels.com guest review
"no breakfast, no shuttle"
We were disappointed. We had an early flight to catch and could not get breakfast as the breakfast bar opened at 6 a.m. and could not get the shuttle as the first left at 5 a.m. The front desk forgot to leave a message to the night clerk to call us a taxi. On top of it the coffee machine in our room did not work. the room was clean and renovated and […] the hotel is right next to the airport. Read moreGenuine Hotels.com guest review
"OK for an overnight"
The hotel staff was difficult to communicate with. Some were preoccupied and didn't pay attention and others were difficult to understand (English a second language?). Hotel room was clean - no carpeting, only an area rug. Made me feel cleaner. We stayed overnight between the airport and cruise boat terminal. Was fine for this.Genuine Expedia guest review
"Not worth the price"
Internet not working for a full night and day. It was off. In the business center, you had to actually pay to use the internet ($39 cents the minute!!!) Staff at front desk was rude, especially Desiree or Denysse or something like that. A friend went to look for me and they said I wasn't staying there and treated him bad so he had to leave. In my opinion […] cleaning ladies and woman who served breakfast should actually be the receptionist and front desk staff and the rest should do the cleaning or have a job that doesn't involve dealing with customers. Also, we could hear the people in the other rooms and they could hear us as well. Breakfast was continental for which it was ok The only good thing was the bed which was very comfortable. I believe it is worth to pay extra $20- $30 dollars to get a better hotel with staff that DO want to assist customers. Read moreGenuine Expedia guest review
"OK For Airport."
I read reviews, some said great, others said terrible. It's a tired cliche, but it's still true - you get what you pay for. I was looking for something inexpensive (relatively) for an overnight between flights (Miami International) and this fit the bill (sorry). It was less expensive than others which met my requirements - free shuttle and breakfast […] (more about that later). If you desire 5 or 4 star this isn't it, but you'll probably pay a premium for those, and at least with this hotel I feel I got 3 star, which would be better than paying for 4 or 5 star and not getting that level of quality. I slept fine. No bugs. The floors were wood instead of all carpet which was a little different, but not an issue as far as I was concerned (maybe that was cleaner). Things worked (TV, AC, furniture, etc.). Shampoo packets were a little skimpy. Bottom line, I shopped around online and feel I received adequate accommodations for a decent price. Read moreGenuine Expedia guest review
"Just Good location and price."
Old hotel, buzzy, poor elevator carpet, don't have refrigerator, poor shower, windows don't open, ar conditioning to much noise, You feel inside the AirPort.Genuine Expedia guest review
"Hotel close to the airport"
Other than waiting an hour for the shuttle to come pick us up it was a quality stay. Good continental breakfast and nice pool.Genuine Expedia guest review
for the price was ok but the ac in he room wasnt working properly and there was no other rooms available.Genuine Hotels.com guest review
"Shuttle madness ....."
What was supposed to be a simple overnight to catch a connecting flight the next day turned into a very annoying 48 minute wait at airport , breathing in exhaust fumes with my small son for a shuttle that didnt come until i called the hotel 3 times - when the hotel is less than one mile or 9 minutes away ..... of course the next day .. the ONLY times […] the shuttle didnt run was the time i had to get to the airport - when they went to the miami cruise port instead ...NO ONE told me this at chk in ...and the manager points to a tiny sign that i didnt see at chk in. I have to say , they did allow me to have a late 1 pm check out - as my flight was early afternoon and 11 am check out was too early . BUT - like mama always said - you get what you pay for . it was clean and safe and suited what i needed at the time. Read moreGenuine Hotels.com guest review
"Old hotel, but very close to the airport!"
The hotel is old, but very well located for those who have a fligth to catch early in the morning. The shuttle is free! So, if the goal is to stay close to the airport, than I would recommend it.Genuine Expedia guest review
"Glad it was just one night"
We stayed for an overnight layover. When we came in the staff was very friendly, but had to do everything manually because their systems were down. At first appearance the room seemed fine, although it was disgustingly hot because the air had been turned off. The room never got very cold, but it was comfortable for a few hours. The beds were comfortable, […] but when I got in, I noticed black gunk on the inside of my comforter. When we woke up we found ants all over the sink and desk area. I was happy to get out of there! Luckily the shuttle to and from the airport was free and convenient. It runs 5am-midnight every 30 minutes. They should really post that somewhere because we couldn't find it and had to call three different numbers to try to find the actual hotel number (which we never actually did, but luckily the final person gave us the shuttle info we needed). The hotel also had free breakfast, but we left too early to have it. The one other thing that would've been great would be if they had a mini fridge in the room. If the room had been a little cheaper, I would've chalked it up to being an inexpensive hotel/one bad experience, but for what we paid, we definitely should've at least had something that felt cleaner than it did. Read moreGenuine Hotels.com guest review
Great location for easy access from airport. Beautiful room. Staff was very accommodating (thanks Genesis for your help) breakfast was good.Genuine Hotels.com guest review
Having to check into hotels can sometimes be a pain, however this time went smooth as butter on a spring day. staff were pleasant and helpful, Room clean and smelled fresh I just stayed for the night but it made it peaceful & restfulGenuine Expedia guest review
It has the mínimum things! Its not a pretty hotel, but its fine.Genuine Expedia guest review
"New Hotel, close to airport, contemporary finish"
Just stay for one night, room was good, clean and very comfortable. Terrible breakfast, no cereal, no eggs, no pancakes, just bread, coffe, and mandarines.Genuine Expedia guest review
"Convenient to airport and major points of interest"
The hotel was close to the airport and easy to locate. Being that it was close to the major highways...112 and 95, it was easy to get to the American Airlines arena without getting lost as an out of towner. Stacy who works at the front desk was friendly, professional, and helpful and I would totally stay at this Red Roof again.Genuine Expedia guest review
"Near the airport - very near"
So close to the runway that the jets are pretty intrusive. The room smelled dank when I entered it. I picked the hotel for an overnight stay between flights, as it had free wifi, a shuttle and free breakfast. The wifi and shuttle were fine, but the breakfast was very disappointing, especially compared to others I have stayed at in the same area. This […] hotel has a two star rating, which is appropriate. In future, I will spend an extra $20 and stay at a higher rated hotel. The old adage that you get what you pay for was certainly true in this case. Read moreGenuine Expedia guest review
They picked us up at the airport in Miami then took us to the port the next morning. Breakfast area was extremely crowded and congested.Genuine Expedia guest review
"Not you average Red Roof"
Staff was wonderful! Room was comfortable, loved the hardwood floors. Walls a little thin as I could hear next door phone conversations, but they ended early. Went on a run in local neighborhood and felt 100% safeGenuine Hotels.com guest review
Despite other reviews, room was more spacious that I expected and very clean . It had a fresh smell..not a disinfectant smell like others complained of. Pool area was nice but being on the end of the runways..very noisy..but we wanted to be close to airport. The major negative was the so-called breakfast. Hard, stale bagels and awful muffins. Even the […] coffee was lousy. They really need to offer a bit more..and fresher items. I would stay here again when traveling from Miami airport. Read moreGenuine Hotels.com guest review
"Missed Connecting Flight"
We arrived into MIA from our romantic getaway in Antigua. And the Red Roof was perfect so surprised. Clean room updated and very spacious. I'd definitely there again. Restaurant was next door couple of steps away.Genuine Hotels.com guest review
Front desk personal was not capable at allGenuine Hotels.com guest review
"One notch below meh"
I stayed there for one night after I got rebooked onto another flight that was leaving the next day. When I waled into my room, it had a funny smell of mildew. The beds were not made very nicely. It didn't even look like they had changed the sheets from the last person who stayed there. I was questioning the whole time whether I should sleep on it or […] not. I sucked it up, having already paid a hundred and sixty dollars for the room. They advertised it as one twenty five , the extra forty bucks is the tax that you have to pay. Too pricey for what you're getting. I didn't even bother to have their continental breakfast. There's a chicken wing's place next door if you're into mediocre bar food. The only plus side is that there is a shuttle service to the airport. But al the surrounding hotels have this, so this is not a deal breaker. Better off picking a Hampton's Inn or Holiday Inn that costs the same. Read moreGenuine Hotels.com guest review
Rooms and bathrooms were clean, comfortable beds. The reception area was horrible, as was the breakfast. The check in process was crazy, with a pre-paid reservation even. Area was awful. "Restaurant" next door was disgusting. Airport shuttle only runs every 30 minutes. Genesis at reception was extremely helpful and should be working in a better quality […] hotel. Read moreGenuine Hotels.com guest review
"Close to airport, very under staffed"
It took more than 45 minutes to get to safe in the room open and operational, won't stay there again!Genuine Expedia guest review
"stay over before cruise"
very convenient. person at front desk very nice and very helpful. only her 2nd day but she is a keeper. i think her name was essence??? not sure.Genuine Hotels.com guest review
Very convenient Hotel, well situated, near the airport. This time the checkin process took a while, as many passengers were in the process.to register. Maybe an additional staff should assist at this time. Good parking facility, internet was kind of sow due to heavy use by guests.Genuine Expedia guest review
"great room and price, airport pickup not"
the room and rate were great, pickup method at airport not so great. It should be explained online, and the van better markedGenuine Hotels.com guest review
Hotel is well located for a quick visit to Miami. Close to airport and within 15 miles you could do some nice shopping. Rooms have been renovated since my last stay and are more confortable and goodinternet connection if needs to work.' Recommended for a fast trip, near shopping malls and activities.Genuine Expedia guest review
It was very good and very good customer service. However, Calls to my room were left on hold for very long periods.Genuine Hotels.com guest review
It was a great stay at RR inn...my only suggestion is that they need to find a solution of space for the breakfast area, it was crowded and I had to keep standing while eating a muffin and drinking a cup of coffee. But the staff was just awesome, specially that cuban lady at the desk..greatly well serviced.Genuine Hotels.com guest review
"Close to airport"
I really enjoyed staying at this hotel.....very clean hotel and very friendly staffGenuine Expedia guest review
"The room was durty and parking lot was full"
The location is ok, because is close to the airport, but the room was too durty. Also the breakfast didn't have too many things, very poor. The parking lot was full and I needed to leave my car outside.Genuine Hotels.com guest review
"very noisy and loud hotel, the breakfast was bad"
Will never stay at this hotel again. they offer free breakfast and all they have is loaf bread and coffee. Terrible!Genuine Expedia guest review
Enjoyed our overnight stay thoroughly!!!Genuine Hotels.com guest review
Response by Red Roof PLUS Miami Airport Dear guest, Thank you for taking the time to evaluate our hotel and services. I am really happy you enjoyed your stay with us and hope to see you soon when your travel plans brings you to the Miami area. Regards, Nydia Barradas – Director of Sales
"Close to airport with convenient shuttle service"
It was a very short stay, I left very early after arriving relatively late. I waited quite a while at the airport for the shuttle but the room was comfortable and I was able to have a good rest for my early flight the next day.Genuine Hotels.com guest review
Response by Red Roof PLUS Miami Airport Dear valued guest, Thank you for your comments and for taking the time to write a review on hotels.com. I am glad to hear that you liked our new remodeled guest’s rooms and had a good rest before your flight the next morning. Regarding the shuttle, I apologize for the delay in picking you up. Sometimes it takes a little longer due to the tremendous traffic at the Miami airport. I hope to have the pleasure of seeing you again as a regular guest. Regards, Nydia Barradas – Director of Sales
"Close to airport - that's about it"
The best thing about the hotel was the friendly staff. Other than that, the area around the hotel seemed pretty run down. There's a disgusting restaurant next door that we walked out of. The hotel itself seemed old and worn out. The room air conditioners were barely functioning, and the water pressure in the rooms was horrible. I did not get an overall […] "clean" feeling about the facility either. Good for maybe a quick one night stay - but I would not stay here again. Read moreGenuine Expedia guest review
Response by Red Roof PLUS Miami Airport Dear valued guest, Thank you for submitting a review on Expedia.com. I am happy to read that our staff was friendly and pleasant. In regards to the area around the hotel, we really have no control over it but definitely appreciate your feedback. For a list of recommended restaurants and for the future, please stop by our front desk, we have a list of good locations that we work with and the one next to us is not one of them. Thanks again for your comments. Regards, Nydia Barradas – Director of Sales
"Nice hotel, great location, reasonable prices"
This turned out to be the perfect hotel in a central location. Only needed a hotel overnight to attend a funeral, but was very pleasantly surprised that the room looked as fresh and updated as in the website's pictures. It must have been a busy week as the hotel seemed very full. The staff was also very friendly and helpful. Overall a great stay and […] would stay there again. Read moreGenuine Expedia guest review
I have some comments/complaints about my staying at the Miami Red Roof Hotel. 1.- This hotel is 100 smoke free according to advertising and signs in hotel. However, floor 2 in building where front desk is located was totally polluted of smoke. The smell was so strong you could even noticed it when the elevator door opened. Hotel personnel just looked […] to another direction when I complaint abour smog in floor#2, people smoking on tables used to breakfast near pool area and people smoking right at the entrance of the hotel, obviously smoke contaminated all the reception area What a shame 2.- First day we arrived, there was not toilette paper in the bathroom, so we had to call front desk which never worked nor answered. 3.- Super super super noisy air conditioned. We left the hotel few days later and made a reservation for one more night one day before I took my flight. 1.- We had to ask for a room change since the air conditioned did not work and room was like an oven. 2.- Breakfast area were so so crowded you had to go and seat at the pool area. They had just, bread, muffins and juice.... no hot breakfast. For the price they could have had scrambled eggs at least. 3.- They got me a room in the other building, well for our surprise, in the bathroom we found drops of what seemed to be blood. I have the pictures in case you need them. This hotel is the worst I've ever stayed in the US. I travel to US at least 3-4 times a year and nothing compares to this Read moreGenuine Expedia guest review
Response by Red Roof PLUS Miami Airport Dear valued guest, Thank you for submitting a review on our hotel on Expedia.com. We do appreciate your comments and would like to apologize for your experience. We take your review seriously and will ensure that your feedback is addressed with the appropriate departments. If you give us another opportunity, we hope to regain your trust and look forward to serving you again in the future. Regards, Nydia Barradas – Director of Sales
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