All hotels in El Paso, Texas, United States of America
1 room, 2 adults
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953 Sunland Park Dr., El Paso, TX, 79922, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 159 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.9
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"overall great place with the kids"
Pretty good place.
Genuine Hotels.com guest review
1 night family trip Jul 24, 2015
Gabriella
US
5.0 / 5Outstanding
The staff was very helpful. I truly enjoyed my stay.
Genuine Hotels.com guest review
2 night family trip Jul 22, 2015
A Traveler
US
4.0 / 5Excellent
Stay was good, but I would like to have had biscuits instead of bagels. I don't care for bagels.
Genuine Hotels.com guest review
1 night family trip Jul 15, 2015
Andrea
US
3.0 / 5Good
"Emergency Stay"
Carpet was dirty and needed to be cleaned, mattress was lumpy but the price was reasonable. Hotel staff was helpful and the lady who did the breakfast was very nice but the eating area was too small!
Genuine Hotels.com guest review
Response by Sleep Inn University
Thank you for taking the time to share your experience with us. We will use your feedback to improve our cleanliness. I will share your comment with our breakfast attendant. We hope you give us another opportunity to show you, we strive to be the best. Best Regards, Ayde Martinez
7 night romance trip Jun 28, 2015
Laura
US
5.0 / 5Outstanding
"Outstanding all around."
This hotel has everything I need for pleasure and business. The indoor pool is heated and regardless of weather, swimming is guaranteed. Location is right off freeway, so easy access. The staff is friendly, and they take helpful to the highest standard. Sleep Inn U. is my home away from home.
Genuine Hotels.com guest review
Response by Sleep Inn University
Thank you for your kind words. We are so glad we are your home away from home. We hope to see you soon. Best Regards, Ayde Martinez General Manager
2 night trip Jun 29, 2015
Vienna
US
5.0 / 5Outstanding
"Nice Place"
I don't have anything negative to say about this place. It's in a great location and has a nice pool.
Genuine Hotels.com guest review
Response by Sleep Inn University
Thank you for your kind comment. We hope to see you soon. Ayde Martinez General Manager
1 night romance trip Apr 19, 2015
James
US
5.0 / 5Outstanding
"comfy"
Very nice for an affordable price
Genuine Hotels.com guest review
Response by Sleep Inn University
Thank you for your comment. We look forward to seeing you soon, Ayde Martinez General Manager
1 night family trip Jun 11, 2015
Nelson
US
5.0 / 5Outstanding
"Excellent service"
Very friendly staff! Excellent breakfast and very sweet cook!! Will definitely stay again!! Only disappointment was pool closed!
Genuine Hotels.com guest review
Response by Sleep Inn University
Thank you for sharing your feedback. We are so glad you enjoyed our breakfast. We look forward to seeing you soon. Sincerely, Ayde Martinez General Manager
1 night family trip Jun 13, 2015
A Traveler
US
4.0 / 5Excellent
"Quick night's sleep"
Just needed a quick night stay on a trip home and the bed was really comfortable. Breakfast was adequate. Staff was helpful. Only needed some bath towels which had been forgotten.
Genuine Hotels.com guest review
Response by Sleep Inn University
Thank you for taking the time to share you feedback with us. We are glad to hear you enjoyed your stay. I want to apologize for failing to provide towels for you. We hope you come see us again. Thank you, Ayde Martinez General Manager
1 night family trip May 18, 2015
Owen
US
2.0 / 5Fair
"Ok for Roadtrip Rest; Over-priced for Quality"
Hotel Staff was very nice!! Hotel is very dated. Staff indicated they were in process of updating. Carpets in room were dirty. Some stains on blankets and bed spread. Breakfast was very modest in selection & quality. Bath sink in bedroom (not in separate bathroom) Have stayed at much nicer Choice Hotels.
Genuine Hotels.com guest review
1 night family trip May 14, 2015
A Traveler
US
3.0 / 5Good
"Worth the cost"
Poor water pressure resulted in repeated toilet issues. Cable was out first night. Staff was very helpful. Complimentary breakfast was very good. Pool is clean and well-maintained. Coffee constantly available. Location is excellent. Despite issues, cost-worthy and totally acceptable.
Genuine Hotels.com guest review
4 night business trip Apr 30, 2015
mark
US
5.0 / 5Outstanding
"Fun Stay"
My favorite place to stay every time we are in El Paso Best Staff Ever, very helpful and always smiling Pet friendly :)....swimming pool inside...omg it's perfect Close to casino and shopping
Genuine Hotels.com guest review
2 night trip with friends Mar 13, 2015
Maria
US
3.0 / 5Good
"Price"
Read all reviews, agree with most. Breakfast room was small with only seeing an issue on Sunday of stay. Staff was very helpful and kept stations full and hot. Front desk was cheerful and knowledgeable on all questions asked. Room had a tear in suite room carpet and multiple stains. Bed soft as we had read with being perfect for us. Bedding had the sheets clean, multiple pillows, and spread did have one 1" stain. They were working on updating hallways while we were there on the main level.
Genuine Expedia guest review
Other trip Mar 23, 2015
Deb
US
3.0 / 5Good
"My stay in El Paso."
The breakfast served was really the best of all other Motels/Hotels I have had. I really enjoyed it and is the best that I did not want to go out instead. The noise level was not good. I could hear what was going on in the room next to me and the rooms across from me. I was kept up off and on every night. I could hear what the people in the next room the second night said and I am hard of hearing. I could hear a dog bark and the door stopper being played with two other nights. The bed was the best one I have ever slept in of all the other places I have stayed. I have traveled a lot in my lifetime. I think I will stay someplace else next time, as I need my sleep. I do not like to sleep during the day and had to the last day I stayed. I went home very tired.
Genuine Hotels.com guest review
4 night family trip Mar 9, 2015
Barbi
US
3.0 / 5Good
"Improvements needed."
Stayed on second floor. Too noisy. Door was off-balance and had to lift doorknob up to use the door guard. Coffee for breakfast was horrid. Didn't drink more than one sip. Staff is friendly & helpful.
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
Alicia
US
3.0 / 5Good
"hotel"
Hotel and staff were great. There were issues with bed linens. The blanket was dirty (not sure with what) and they were covered in hair. The staff appoligized and gave us clean blankets immediately.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Cynthia
US
4.0 / 5Excellent
"Amazing Beds"
The bed in this hotel is one of the most comfortable I have ever slept in. So much, that my coworker and I refused to leave the hotel (and beds) to go get dessert like originally planned. Very quiet despite the hwy right outside. Great location.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
3.0 / 5Good
"Nice People Dirty Carpet"
Employees were very nice and helpful. Carpet was dirty and old. Had to ask for soap and shampoo but they did bring it. Not too bad for the price. Included breakfast and had an indoor pool.
Genuine Hotels.com guest review
1 night romance trip Dec 29, 2014
Vicki
US
1.0 / 5Poor
"Will not stay again, even if given free stay."
Hotel is run down. Needs to either be renovated or knocked down. There are too many discrepancies to list here.
Genuine Hotels.com guest review
2 night family trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"a good one"
This hotel was perfect. Wifi, breakfast, service were awesome. Highly recommended.
Genuine Hotels.com guest review
1 night trip Dec 20, 2014
Masoud
US
4.0 / 5Excellent
"Convenient location, great price."
We were completely satisfied with our recent 3-night stay at Sleep Inn University in El Paso. The location was perfect for us, check-in/out was easy, and the staff was very helpful & responsive to any questions or requests we had. I had asked in advance for a couple of special accommodations, and they met them for me. The beds are soft, and we all thought they were comfy. (If you require a stiffer mattress, they might not suit you). The rooms was tight with 2 queen beds, but we weren't spending all our time there, so it was OK. There was a desk and chair, plus free wi-fi to keep up on my work. The breakfast lady did a good job of keeping everything stocked, even when it was very busy on Sunday morning. As another poster mentioned, the breakfast room is a bit too small, and was crowded, but everyone managed, and with 2 kids, it saved us a lot of time and money. One reason I selected this particular hotel was the indoor pool, so I would have appreciated it being a little warmer in wintertime. (In summer it's nice to cool off, but in December, not so much so.) Still, my grandson enjoyed it, and others were using it, too. Our room was clean, and yes, as some others have mentioned, the furniture and carpets are older and have some stains and wear in places, but at this price, you shouldn't be expecting the Ritz. I would certainly recommend this hotel if you are looking for an affordable place that suits your basic needs of a place to sleep and bathe. If you want fancy, pay more.
Genuine Expedia guest review
Other trip Dec 16, 2014
Debby
US
4.0 / 5Excellent
"Great location; super staff."
Very friendly & helpful staff. Cheers to Andy, Adriana & Vero! Convenient location in West El Paso with easy access to I-10, UTEP & downtown.
Genuine Hotels.com guest review
4 night business trip Dec 7, 2014
A Traveler
US
2.0 / 5Fair
"get my own towels !!"
I was taken back when I called the front desk for more towels aand asked if I could get them myself.! We had 3 people cHecker in and only 2 bath towels..I started to walk downstairs and was met by security who was bringing my towels.
Genuine Hotels.com guest review
1 night trip Nov 27, 2014
alex
US
4.0 / 5Excellent
"Buce clóset to the mall"
Good thank you... Good price and very good attendance!!! The next time we Will stay in sleep inn...
Genuine Expedia guest review
Other trip Dec 1, 2014
iliana
US
3.0 / 5Good
"Hotel is too far east almost near Anthony."
The room was very clean & beds were comfy. I chose to stay there cuz it was pet friendly We stayed during Halloween w/e and my dog would bark along with another on the same floor. I would try to hush her up but it was like the kids were eggin her on they would actually go knock on my door...anyway my dog was reported to be barking and I was told to keep it down. I don't understand how they can allow kids making noise, running thru the halls & playing with the elevator. And that was not only on Halloween night it went into the 2nd day. Overall the whole time I was there I was on pines and needled afraid my dog would hear a noise and bark. I think they should tell the people renting a room next to a pet so they can make the decision of staying or not
Genuine Expedia guest review
Other trip Nov 20, 2014
Ilda
US
3.0 / 5Good
"All good except the towels"
All good except they don't have enough towels in the room and was all small
Genuine Expedia guest review
Response by Sleep Inn University
Thank you for staying with us and taking time to give us your feedback. On behalf of our entire team I apologize for the inconvenience regarding the towels . Your feedback is very improtant to us and we can assure you that we will make changes to improve our service and to as well as making sure this issues do not occur again. we hope to see you again. Sincerely, Sleep Inn staff
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
It is a nice little hotel next to the highway, i chose it because of its location and the accesible rates, we were pleased to find out that the breakfast is included. Although overall we had a good experience i must say that when we arrive we requested a new set of sheets since one of the beds of the room had stained sheets
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
This was a one night visit. Everything was great. Room was clean, beds were comfortable and the staff members were very helpful. We would recommend this hotel to anyone and would stay there again if we were in the area.
Genuine Hotels.com guest review
1 night romance trip Sep 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
Bed was very comfortable
Genuine Hotels.com guest review
1 night romance trip Sep 28, 2014
Paul
US
5.0 / 5Outstanding
"Close to casino"
Wonderful and my precious family pet was able to stay.
Genuine Hotels.com guest review
2 night trip Sep 25, 2014
Maria olivas
US
4.0 / 5Excellent
"Family visit"
We had a spacious king suite for a very reasonable price. Breakfast was good. Staff was good. We have stayed twice at this hotel and will stay again on our next visit.
Genuine Hotels.com guest review
3 night family trip Sep 14, 2014
Oregon traveler
US
3.0 / 5Good
There was plastic tags left on the carpet and comforter had a few stains
Genuine Hotels.com guest review
1 night trip Aug 31, 2014
Make
US
1.0 / 5Poor
"keep driving!"
We got our room it smelled a little but we were going to stay after 12 hrs of driving. We pulled the covers back and there was stains! People with kids actually leave there. El Paso hotels are disgusting!
Genuine Hotels.com guest review
1 night business trip Aug 18, 2014
A Traveler
US
1.0 / 5Poor
"business trip"
Will not stay there again rooms where not clean they need to change the mattress on the beds they were very dirty i will not be staying there again
Genuine Hotels.com guest review
1 night business trip Jul 3, 2014
A Traveler
US
4.0 / 5Excellent
"Close to lots"
Nice place to stay. Clean and comfortable.
Genuine Hotels.com guest review
2 night trip Jul 18, 2014
Joe
US
5.0 / 5Outstanding
"EXCELLENT SERVICE AND HOTEL STAFF"
This hotel had excellent customer service, polite and the rooms was clean!!! LOVE IT!!
Genuine Hotels.com guest review
1 night family trip Jul 17, 2014
A Traveler
US
5.0 / 5Outstanding
"excellant service"
I would recommended this hotel to anyone wanting a safe and comfortable sleep
Genuine Hotels.com guest review
1 night business trip Jul 12, 2014
A Traveler
US
5.0 / 5Outstanding
The staff was wonderful. I'm thankful. I wish they would up grade the carpet. That would be corporats decision. For what I needed I give then a 5. Thank you very much
Genuine Hotels.com guest review
2 night business trip Jun 26, 2014
A Traveler
US
3.0 / 5Good
"Lack of integrity"
The shoes i accidentally forgot were never returned by house keeping.
Genuine Expedia guest review
Other trip Jun 24, 2014
Michael
US
5.0 / 5Outstanding
We enjoyed our stay and intend to return.
Genuine Hotels.com guest review
1 night trip Jun 18, 2014
chas
US
3.0 / 5Good
"one night stay"
staff was very friendly... but the carpets were very dirty. not bad for a one night,,,
Genuine Hotels.com guest review
1 night business trip Jun 14, 2014
A Traveler
US
4.0 / 5Excellent
"comfy beds"
Check in was quick and easy but our assigned room was not clean, we were given another room and all was well. We specifically enjoyed the pool as our 5 year old son loves swimming! The beds were super comfy and the location was great for what we were doing in town.
Genuine Hotels.com guest review
1 night family trip Jun 12, 2014
Tumbleweed10
US
4.0 / 5Excellent
Overall for the price we we're pleased with our stay. The bathroom could've used a good "corner scrubbing" but the bed was comfortable and the linens fresh. The breakfast included more than muffins and fruit. Pool was open till midnight which made the kids happy. We enjoyed our 2 day there
Genuine Hotels.com guest review
2 night business trip Jun 11, 2014
A Traveler
US
3.0 / 5Good
"close to must see sights"
the beds were comfortable the room had a slight odor when we first walked in but after I sprayed a little air fresher it was ok. The breakfast area was a little small.
Genuine Hotels.com guest review
1 night trip May 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
The staff was friendly and helpful, the rooms were clean and comfortable, it was close to town.
Genuine Hotels.com guest review
2 night trip Mar 12, 2014
Gene Frantz
US
3.0 / 5Good
"I was waiting something else...."
Not too clean beds are bad rate was unexpensive staff was ok
Genuine Expedia guest review
Other trip Apr 21, 2014
teresa
US
5.0 / 5Outstanding
"Good deals lose to surgery center"
Had elective surgery this was close and the price was right , rented 2 rooms next to each other . Small lobby which was helpful.
Genuine Hotels.com guest review
3 night family trip Apr 8, 2014
A Traveler
US
4.0 / 5Excellent
Comfort bedding...
Genuine Hotels.com guest review
1 night business trip Apr 5, 2014
A Traveler
US
4.0 / 5Excellent
"Just a good economy hotel"
There is nothing spectacular about this hotel, it is a good solid, clean, nice place to stay. The room was clean, the bed was very comfortable, the room was large and spacious. Breakfast was your typical hot/cold choices (waffle maker, biscuits and gravy, cereal and fruit). There is plenty around including a mall just up the road. In all my three nights here were pleasant and I would choose to stay there again if I ever had to visit El Paso. What made our stay was the staff's level of service and flexibility with our travel schedule. I came in to town to see my son's hockey team who had come in from Dallas. The team's schedule was very up in the air on Friday, and the hotel worked with the team to allow them to stay in the rooms until that evening and checkout once they found out they would not be playing Saturday, without charging them. We have never experienced that kind of flexibility from a hotel before. With that level of customer service any of the little announces you might typically get irritated by with a economy-level motel didn't seem to matter much.
Genuine Hotels.com guest review
3 night trip Apr 2, 2014
Andy Atencio
US
4.0 / 5Excellent
The staff was very professional.
Genuine Hotels.com guest review
2 night trip Feb 21, 2014
Placido Ramirez
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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