Hotel and staff were great. There were issues with bed linens. The blanket was dirty (not sure with what) and they were covered in hair. The staff appoligized and gave us clean blankets immediately.Genuine Hotels.com guest review
"Nice People Dirty Carpet"
Employees were very nice and helpful. Carpet was dirty and old. Had to ask for soap and shampoo but they did bring it. Not too bad for the price. Included breakfast and had an indoor pool.Genuine Hotels.com guest review
"Will not stay again, even if given free stay."
Hotel is run down. Needs to either be renovated or knocked down. There are too many discrepancies to list here.Genuine Hotels.com guest review
"a good one"
This hotel was perfect. Wifi, breakfast, service were awesome. Highly recommended.Genuine Hotels.com guest review
"Great location; super staff."
Very friendly & helpful staff. Cheers to Andy, Adriana & Vero! Convenient location in West El Paso with easy access to I-10, UTEP & downtown.Genuine Hotels.com guest review
"get my own towels !!"
I was taken back when I called the front desk for more towels aand asked if I could get them myself.! We had 3 people cHecker in and only 2 bath towels..I started to walk downstairs and was met by security who was bringing my towels.Genuine Hotels.com guest review
"Hotel is too far east almost near Anthony."
The room was very clean & beds were comfy. I chose to stay there cuz it was pet friendly We stayed during Halloween w/e and my dog would bark along with another on the same floor. I would try to hush her up but it was like the kids were eggin her on they would actually go knock on my door...anyway my dog was reported to be barking and I was told to […] keep it down. I don't understand how they can allow kids making noise, running thru the halls & playing with the elevator. And that was not only on Halloween night it went into the 2nd day. Overall the whole time I was there I was on pines and needled afraid my dog would hear a noise and bark. I think they should tell the people renting a room next to a pet so they can make the decision of staying or not Read moreGenuine Expedia guest review
"All good except the towels"
All good except they don't have enough towels in the room and was all smallGenuine Expedia guest review
Response by Sleep Inn University Thank you for staying with us and taking time to give us your feedback. On behalf of our entire team I apologize for the inconvenience regarding the towels . Your feedback is very improtant to us and we can assure you that we will make changes to improve our service and to as well as making sure this issues do not occur again. we hope to see you again. Sincerely, Sleep Inn staff
It is a nice little hotel next to the highway, i chose it because of its location and the accesible rates, we were pleased to find out that the breakfast is included. Although overall we had a good experience i must say that when we arrive we requested a new set of sheets since one of the beds of the room had stained sheetsGenuine Expedia guest review
Response by Sleep Inn University We thank you for you feedback and taking your time to reply on the online survey. On behalf of our entire team allow me to apologize for the inconvenience during your stay. Your feedback is very important to us we will use your feedback to make sure we make changes in areas that we have missed so we can assure to provide an outstanding and comfortable experience to you and all our guests. we thank you and hope to see you again soon.
This was a one night visit. Everything was great. Room was clean, beds were comfortable and the staff members were very helpful. We would recommend this hotel to anyone and would stay there again if we were in the area.Genuine Hotels.com guest review
Bed was very comfortableGenuine Hotels.com guest review
"Close to casino"
Wonderful and my precious family pet was able to stay.Genuine Hotels.com guest review
We had a spacious king suite for a very reasonable price. Breakfast was good. Staff was good. We have stayed twice at this hotel and will stay again on our next visit.Genuine Hotels.com guest review
There was plastic tags left on the carpet and comforter had a few stainsGenuine Hotels.com guest review
We got our room it smelled a little but we were going to stay after 12 hrs of driving. We pulled the covers back and there was stains! People with kids actually leave there. El Paso hotels are disgusting!Genuine Hotels.com guest review
Will not stay there again rooms where not clean they need to change the mattress on the beds they were very dirty i will not be staying there againGenuine Hotels.com guest review
"Close to lots"
Nice place to stay. Clean and comfortable.Genuine Hotels.com guest review
"EXCELLENT SERVICE AND HOTEL STAFF"
This hotel had excellent customer service, polite and the rooms was clean!!! LOVE IT!!Genuine Hotels.com guest review
I would recommended this hotel to anyone wanting a safe and comfortable sleepGenuine Hotels.com guest review
The staff was wonderful. I'm thankful. I wish they would up grade the carpet. That would be corporats decision. For what I needed I give then a 5. Thank you very muchGenuine Hotels.com guest review
"Lack of integrity"
The shoes i accidentally forgot were never returned by house keeping.Genuine Expedia guest review
We enjoyed our stay and intend to return.Genuine Hotels.com guest review
"one night stay"
staff was very friendly... but the carpets were very dirty. not bad for a one night,,,Genuine Hotels.com guest review
Check in was quick and easy but our assigned room was not clean, we were given another room and all was well. We specifically enjoyed the pool as our 5 year old son loves swimming! The beds were super comfy and the location was great for what we were doing in town.Genuine Hotels.com guest review
Overall for the price we we're pleased with our stay. The bathroom could've used a good "corner scrubbing" but the bed was comfortable and the linens fresh. The breakfast included more than muffins and fruit. Pool was open till midnight which made the kids happy. We enjoyed our 2 day thereGenuine Hotels.com guest review
"close to must see sights"
the beds were comfortable the room had a slight odor when we first walked in but after I sprayed a little air fresher it was ok. The breakfast area was a little small.Genuine Hotels.com guest review
"Great place to stay"
The staff was friendly and helpful, the rooms were clean and comfortable, it was close to town.Genuine Hotels.com guest review
"I was waiting something else...."
Not too clean beds are bad rate was unexpensive staff was okGenuine Expedia guest review
"Good deals lose to surgery center"
Had elective surgery this was close and the price was right , rented 2 rooms next to each other . Small lobby which was helpful.Genuine Hotels.com guest review
Comfort bedding...Genuine Hotels.com guest review
"Just a good economy hotel"
There is nothing spectacular about this hotel, it is a good solid, clean, nice place to stay. The room was clean, the bed was very comfortable, the room was large and spacious. Breakfast was your typical hot/cold choices (waffle maker, biscuits and gravy, cereal and fruit). There is plenty around including a mall just up the road. In all my three nights […] here were pleasant and I would choose to stay there again if I ever had to visit El Paso. What made our stay was the staff's level of service and flexibility with our travel schedule. I came in to town to see my son's hockey team who had come in from Dallas. The team's schedule was very up in the air on Friday, and the hotel worked with the team to allow them to stay in the rooms until that evening and checkout once they found out they would not be playing Saturday, without charging them. We have never experienced that kind of flexibility from a hotel before. With that level of customer service any of the little announces you might typically get irritated by with a economy-level motel didn't seem to matter much. Read moreGenuine Hotels.com guest review
The staff was very professional.Genuine Hotels.com guest review
"Hotel close to Sunland park mall"
We changed room because the lights inside the bathroom could not be turned on, other lights in the room could not be turned on. The color of the room and the beddings are bland. Need more color. No bath tub to soak in and relax when you are tired from roaming around the city. The carpet needs vacuuming.Genuine Expedia guest review
"Ideal location for us."
Need to heat pool more very cold. My daughter ended up with a cold from swimming in such cold water. Not enough room for people to eat breakfast. Other than those two things we really liked the place and hope to return one day. We will talk to them ahead of time though to see if the pool can be heated more.Genuine Hotels.com guest review
"Enjoyed our stay"
The staff was really friendly,and service was great too!!!Genuine Hotels.com guest review
"Clean, basic -all you need!"
Very clean hotel. Nice rooms. Comfy beds. Breakfast great. No frills but really a wonderful value. I was traveling with three kids and we loved it. Indoor pool nice too.Genuine Expedia guest review
location great, cleanliness ok size of king suite very goodGenuine Hotels.com guest review
The hall ways had a terrible stench of cigarette and alchohol.the carpet was dirty and the shower door wouldn't close.the breakfast was not fresh.a bad experience overall.Genuine Hotels.com guest review
"Value for the money"
Good location / Good value. Have stayed here for several times, consistent with good staff.Genuine Expedia guest review
This is a nice hotel. Great for the traveler, family, and business persons.Genuine Hotels.com guest review
Price is right and it is conveniently located right off freeway- restaurants and mall nearbyGenuine Expedia guest review
"safe, clean, convenient, great breakfast"
Right by a couple highways so very convenient, a mall on the other side of highway to easy shopping and lots of restaurants around. Bc of proximity to highway though there is always the hum of cars going by which makes it hard for me to sleep- if this won't bother you its a good stay. The free breakfast is more than the usual 'continental'- waffles, […] hard boiled eggs, several serials/pastries- pretty decent for a low cost /clean hotel. would stay again but bring ear plugs. Read moreGenuine Hotels.com guest review
"West Side EL Paso Texas"
I tougt htis Hotel Indoor Pool was great. The surrooundinga areas are great and shoppping is very closr as well as DinnngOut areas.Genuine Hotels.com guest review
This hotel was ok for my business tripGenuine Hotels.com guest review
"Ok for families."
It would be nice if the rooms had microwave and a mini fridge.Genuine Expedia guest review
quiet and comfortableGenuine Hotels.com guest review
Room was dirty no wash rags Didnt put up new towels just removed dirty onesGenuine Expedia guest review
"Hotel was very well located."
The hotel was very well located, just off Interstate 10. The hotel receptionist was helpful in giving us information about nearby restaurants. The bed was comfortable. The room was clean. The price was very reasonable.Genuine Expedia guest review
"Great for shopping trip from Mexico"
Clean, comfortable hotel, easy to find from I-10. Great indoor pool, close to Sams and Walmart and Golden Correl on Mesa Street. Not far from the Santa Terresa border.Genuine Hotels.com guest review
"The most European like hotel?"
Cozy and fare place for experienced travelers. Nice view, breakfast and delicious coffee.Genuine Expedia guest review
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