estaba demasiado alta la temperatura aun sin la calefaccion prendidaGenuine Hotels.com guest review
Normalmente me quedaba en este hotel y por lo regular lo recomendaba, pero en las últimas estancias no me fue de mi agrado, han dejado caer las condiciones del hotel, probablemente ya no reservare más ahí.Genuine Expedia guest review
LAS CAMAS YA ESTAN MUY FLOJAS DE LOS RESORTES Y NO SON MUY COMODASGenuine Expedia guest review
muy comoda y confortableGenuine Hotels.com guest review
"estaba en remodelacion"
estaba en remodelacion y el desayuno fue en un cuerdo , no servia el elevadorGenuine Hotels.com guest review
En general, una buena estancia. Muy práctica localización para el objetiv ode mi viaje...shopping y visitar a mi hija (estudiante de UTEP)Genuine Expedia guest review
agradable, el servivio de piscine techada es excelente, la limpieza del cuarto es Buena, la ubicacion esta ideal para realizer compras, a minutos del mall y las tiendas outlets.Genuine Hotels.com guest review
"Cerca de centros comercies"
Mediocre. Sábanas baratas, sobrecama vieja, toallas desgastadas, desayuno muy escaso, especialmente en fin de semana .Genuine Expedia guest review
"Insuficiente área de desayuno"
Buena para el precioGenuine Hotels.com guest review
No es la primera ocasión que me hospedo ahí y las habitaciones están muy sucias las alfombras. Creo que falta renovar los cuartos.Genuine Hotels.com guest review
"Servicio de primera"
Fue muy placenteraGenuine Hotels.com guest review
"Sleep inn El Paso"
Buen hotel, nada extraordinario pero bueno por el precio.Genuine Expedia guest review
"el servicio de la recepcionista "Charlote" fatal."
excelente, solo el servicio y atención de la recepcionista "charlote" creo así se llama, una señora de edad avanzada y que atiende pésimamente, fatal...no se porque la tienen ahí. no te ve a los ojos, no contesta lo que preguntas y parece que esta enojada con su trabajo...que lastima que la primer percepción de este hotel sea esta mujer...por lo demás. […] todo bien Read moreGenuine Hotels.com guest review
BuenaGenuine Hotels.com guest review
"Hotel muy basico"
Todo los servicios e instalaciones son muy basicosGenuine Expedia guest review
"Muy buen Hotel"
Muy buen servicio. Pedimos que si nos podian guardar una caja grande de 50cm X 50cm X 150cm. y muy amables no la cuidaron. Lo recomiendo.Genuine Expedia guest review
me gusta y disfruto, siempre que viajo al paso llego a este hotel.Genuine Expedia guest review
"Difícil desayunar en el hotel"
El hotel esta muy bien, excelente ubicación, muy limpio, sin embargo creo que no deberían ofrecer desayuno incluido su ni tienen la capacidad para atender a todos sus clientes en este rubro. Ninguno de los días que estuvimos ahí pudimos desayunar, aún cuando bajamos al comedor con bastante oportunidad,,estaba bastante lleno, con gente esperando mesa. […] Otro pequeño detalle fue que l segundo día no pusieron jabón y Shampoo y cuando hablé para pedircaesecservicio me dijeron que ya se habían retirado las camareras y que bajara yo por ellos a recepción. Read moreGenuine Hotels.com guest review
"Hotel para disfrutar alberca interior"
Ideal si deseas disfrutar un rato en la alberca interior del hotel la cual está climatizada y también tiene un JacuzziGenuine Expedia guest review
Excelente ubicacion, la alberca para entretener a los niños excelenteGenuine Hotels.com guest review
"Para una mejor experiencia"
En mi hospedaje no servia la chapa, por lo que tenían amablemente que estar abriendo el personal del hotel, en cuanto el desayuno considero que deberían tener mas mesas ya que había mucha gente desde las 7am hasta las 10am. Tal ves mejoraría ,las afueras del hotel ya que si se ve abandonado.Genuine Hotels.com guest review
PRIMERO QUE LA HABITACIONES NO ESTABAN BIEN LIMPIAS, LAS ESTABAN LIMPIANDO LAS RECEPCIONISTAS Y LUEGO , PAGUE MI ESTACIA POR ADELANTADO CON MI TARQUETA DE CREDITO Y LUEGO ME LA VOVIEROS A CARGAR A OTRA TARJETA DE DEVITO QUE ME PIDIO LA RECEPCIONISTA, ASI ES QUE NO ME VOLVERIA HA HOSPEDAR CON USTEDESGenuine Hotels.com guest review
"regadera muy pequeña"
tranquilidadGenuine Hotels.com guest review
"Conveniently located with a friendly staff!"
After a horrible experience across the street at the comfort suites we decided to give the Sleep Inn a try. The staff was extremely friendly and helpful. They booked us a room no problem without a reservation and were efficient in getting us checked in! While the rooms and overall atmosphere was dated and only clean enough to call it average, the location right next to the Sunland Park Mall and several nice restaurants such as Olive Garden and Red Lobster was awesome! Would recommend if you don't want to spend a lot but need a clean friendly place to stay!
07/07/14 silver0610 Katy, Texas
I was moving my daughter to California from Houston and her truck broken down across the street at 3 am. We walked over and the staff was very understanding and helped us immediately with a place to stay. The breakfast was very good and organized. Will definitely stay here again if ever in the area
"Dirty and disorganized"
04/01/14 Richard M
My wife and I stayed here on this Monday night. We haved stayed at this hotal before and it has been clean and friendly, however on this stay ir was horrible. The put my wife in a dirty room that had not been cleaned. They moved her after she complained ro another half cleaned room. Second room missing blanket, noisy ac unit and the shower was dirty. I was told the next day since we went through expedia, which we didn't do so they did nothing.
"Not the best experience..."
I recently stayed at this location. The staff was nice and the lobby was clean. The room was clearly not inspected by a manger and/or head of housekeeping before completion. There were no towels or washcloths, also no toiletries. The laundry bag had been previously used and was hung back up. There was a large 2 ft by 2ft tear in the carpet that had been patched by just throwing another piece over it. The floors were vacuumed, but still dirty. Keeep your shoes on unless you want to ruin your socks. I took my daughter out for breakfast and when I came back housekeeping had already stripped the bed and started cleaning the room. It was still 3 hours before check out.The worse part was that the fire alarm went off 3 times during the night starting at 4am. Having my 15 month old daughter with me and waking up to a fire alarm is one of the scariest things I've ever dealt with. I was scared for her life! The happened not once, but 3 times. Come to find out, there was an immature teen playing in the elevator causing the alarm to activate, so it was not completely to hotels fault. I doubt I will stay at this location again.
"Good Secure Overnighter west side of El Paso"
02/22/14 fenderrocks Texas
Easy off/easy on to I-10 for the traveler overnighting in El Paso. If traveling west this is far enough from downtown that you will avoid El Paso rush hour in the morning. The parking lot is set back and appears to be very secure with one drive in and out. The checkin was efficient and friendly. We were assigned a king size room first floor (my preference) coupon rate of $59.95. The room basic furnishings with an updated modern bath. The bed was comfortable and clean, tv and internet were on par. The only complaint I have about the room is it had a musty smell. I could never figure out where the smell was coming from. It was not overpowering but it was noticeable. They offered use of the gym at their sister property next door but it was definitely out of order. The breakfast was ok, not really great. I did expect more. Checkout was a bit slow but nothing to complain about. Overall it was an efficient stay and pleasant enough. Anything to avoid El Paso rush hour in a secure, clean location is worth it to me.
12/01/13 Judy L Bullhead City, Arizona
We arrived with a group organized by Diamond Tours. I think it is safe to say that of the 50 people on this bus, no one will stay at a Sleep Inn again! We arrived about 8 p.m. and waited a long time for check- in, unlike last night where another hotel chain was ready with room assignments. Then several rooms, including ours was not cleaned, beds were unmade, etc. When we finally got a clean room, carpet is so filthy that I would never walk on it in bare feet, the bed spread is spotted and old, and we needed towels and washcloths brought in. If one was to sit in the chair in the room, you would be on the floor as it is broken. The toilet did not flush right and when my husband contacted the front desk, the clerk came to the room and handed me the plunger for me to plunge it myself! I am not normally one to complain but this place is disgusting and we are only staying because we have no way of changing locations
"Suited the purpose"
11/06/13 NovTraveler01 Indianapolis< IN
Nothing great or outstanding but suited its purpose. The room I was given seemed to be short on furnishings but what was there was ok. Everything seemed clean and bed was cimfortable. Front desk clerk was very friendly and accommodating. Plenty of eatery's nearby.
11/01/13 SnowbirdSandy Green Valley, Arizona
I have stayed at this Sleep Inn on previous occasions many years ago with positive experiences. However that wasn't the case with this reservation. When I pulled into a parking place at the back entrance of the hotel I noticed a gathering of what appeared to be male youth on a wall behind the hotel. I felt very uncomfortable so I parked closer to the hotel main entrance. Key cards for the room didn't work and had to be reissued. Deadbolt didn't work due to misalignment so we were assigned a different room. Key cards to that room also didn't initially work and the bedding/bedspread was severely stained. As I exited the hotel via a side door two male youth attempted to gain entrance. I closed the door before they could enter and told them they would need to use their room key to enter. They fled on foot. I walked to the rear of the hotel to see if the group of people on the wall were still there. They were and the group was larger. I returned to the front desk and told the desk clerk I wanted to check out because I did not feel safe. He was accommodating. As I was leaving the hotel property in my vehicle several police cars were arriving. Although technically I did not stay at the hotel, I had enough of an experience to know I will never consider staying there.
"Another hotel next time."
10/25/13 lms1950 V
This was our second stay and when I was making the reservation I could not remember that I had any complaints about our first visit. The price was certainly right. When we walked into the room I thought it was a little depressing. The only towels in the bathroom were two hand towels. We didn't have any bath towels or wash cloths. The Bed spread was spotted and needed changed. The fridge had a bad odor. I was tired and just went to the lobby and got towels on the way out for dinner. I have to think that the room did not have a final inspection when housekeeping was done. The corners in the bathroom were dirty. There were just a lot of little details that would have made the room look cleaner. Just not a pleasant stay. The eggs and breakfast meat were nasty but there is still yogurt fruit and English muffins. If you are looking for a good dinner, try State Line Barbecue. It is so good.
"Not what I expected"
08/29/13 geninva Concan, Texas
Of course I made the reservation hoping against hope the reviews we accurate and the hotel description was honest. It was about 7.5/10 on t he honesty description. The travelers reviews were about the same 7/10. Our room was on the top floor at the very end of the hallway on a NON-SMOKING floor. The cigarette smoke was so thick at the end of the hallway where our room was I could have sworn someone was standing there smoking. But I found out the emergency stairwell was also the smoking point for the desk person on duty. I shut the stairwell door and the smoke was less. That same front desk person was the one who made sure after I had made the reservations and then my husband registering us that we WOULD be paying a dog fee for our tiny pekingese. It didn't matter we had already agreed to it when I made the reservations but the tone of voice and the attitude was uncalled for. I wanted to pull my physicians note requiring me to have my seizure dog with me but I just let it be. They advertise this hotel as pet friendly----does that mean rude and bad behavior also????
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