"Good Location but...."
Parking is a nightmare. The ramps are so narrow, it was very difficult to NOT to hit the sides going around the steep turns - I would strongly recommend a compact or subcompact...this makes navigating something out of a video game! Regarding the room - the bed is rock hard, which I realized now is probably the same throughout all the Ohana hotels - […] (have stayed at others in the area before). Woke up tight and achey - not good for conducting business. Shower pressure good and lots of hot water. Elevators are very warm with no circulation! And the bar downstairs was very rowdy! Staff was attentive and considerate. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review on Hotels.com. Your feedback about our hotel is important to us. Please accept our sincere apologies for the inconvenience during your stay. Like any other hotel, we have our share of challenges and your feedback provides us with valuable insights on how we can improve in these areas. I am happy to announce that we will be doing an elevator re-modernization at the end of this year. This project has been long awaited for. Again, thank you for your comments. We do hope you give us an opportunity to return in the future and look forward to welcoming you back to the OHANA Waikiki Malia. Mahalo, Amante Castro Guest Service Manager
"Very nice for the $"
well maintained, close to everything, not much for views, great for budget minded traveler.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Henry, Thank you for your complimentary comments and for taking the time to submit your review on Hotels.com. We appreciate your feedback and will definitely share this with our staff. We look forward to continued support and relations with you. Mahalo, Amante Castro Guest Service Manager
Room and overall service were great except internet connection in the room. We couldn't connect to internet at the first night of our stay since full house and many guests were connecting (from the explanation by hotel). Of course we could enjoy "not so high" speed internet after once we succeeded to log-in next morning. Overall, we were satisfied with […] great location, clean room and helpful staffs. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Ken, Thank you for taking the time to submit a review on Hotels.com. Your feedback about our hotel and the services we provide are very important to us. Please accept our sincere apologies for the slow internet connectivity in our rooms. We are in the planning stages of adding WiFi connectivity in our rooms and increasing the bandwidths so that each of our guests can access and enjoy a faster internet connection anytime any day. Based on the rest of your comments, it looks like you had a great time. Thanks again for your kind remarks. Sincerely, Amante Castro Guest Service Manager
Nice place, good price, friendly staff.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for the review on Hotels.com and Mahalo for your recent stay with us. Guest satisfaction is our top priority at the OHANA Waikiki Malia Hotel and we are glad that your expectations were met. Mahalo, Amante Castro Guest Service Manager
"Standard hotel; needs to be updated"
The location of the hotel is perfect. The rooms and hotel are outdated and could use a modern upgrade.Genuine Hotels.com guest review
"Quick walk to the beach and restaurants"
Good location, near DFS. Nice touch to be able to use your hotel key card to ride the Pink Line Trolley.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Dawn M, Mahalo for submitting a review and for giving us a 5 star rating on Hotels. com. I am glad that you were able to experience a ride on the Pink Line Trolley. This is just one of the wonderful free amenities the OHANA Hotels provide their guests. I do hope you will stay with us again on your next visit to Oahu. Sincerely, Amante Castro Guest Service Manager
I had a wonderful one night stay. Everything close by. Restaurants & bar in the same building. I couldn't ask for more.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for taking the time to write a review about our hotel. We are glad that your stay with us was a wonderful one. Yes, we are in the center of Waikiki and pretty much close to everything. We have a 24 hour restaurant and a bar on property, which most guests finds it very convenient. Again, mahalo for your kind words. Sincerely, Amante Castro Guest Service Manager
"local family of 3 vacay!!"
stayed here because of the low booking price.was expecting it to not be so grear but was suprised on how great of a hotel it was. i didnt have to over pay for a great hotel we will def stay again mahalo from a local maui ohana.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Kristin A, Thank you for submitting a review and for giving us a 5 star rating on Hotels.com. We appreaciate your feedback and we are glad that you are contented with your recent stay with us. I am looking forward to your next visit to the OHANA Waikiki Malia Hotel. Mahalo, Amante Castro Guest Service Manager
"Great service, great location"
Pros: Walkable to Waikiki and shopping center, buses are across the street. Very friendly staff members, room is clean and nice. Cons: could be loud at nightGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Penny, Mahalo for your review and for giving us a 5 star rating on Hotels.com. Cleanliness and friendly service are our top priorities and I am glad that these goals were met. It could be loud at night, this is due to the busy street we're on. Please accept our sincere apologies on this instance. Sincerely, Amante Castro Guest Service Manager
"Not bad for one night."
Me and my wife stay for one night it was very convenient location and room was clean and nice just a funny smell whe we arrived to the room but after a wile it went away... Maybe from the AC. Overall everything was good.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Jorge, Thank you for submitting a review and for giving us a 4 star rating on Hotels.com. We appreciate your feedback about your experience at the OHANA Waikiki Malia Hotel. We are glad that you found our rooms to be clean and nice. You are assured I will relay your kind words to our staff. Mahalo, Amante Castro Guest Service Manager
Stayed 4 nights great location good service nice place and affordableGenuine Hotels.com guest review
We stayed at Waikiki for 2 nights before our cruise and 1 night after. For the first 2 nights we stayed at a hotel 1 block from the beach. It was a LOT more expensive than this hotel, and the only difference is the expensive hotel is newer. We wish we had stayed at Ohana Waikiki Malia the whole time. Plus your room card entitles you to the local shuttle […] for free, which stops at the beach, a huge mall, lots of restaurants. Read moreGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha Debbye, Mahalo for submitting a review on Expedia. I am glad that you had a pleasant stay with us. The trolley ride is just one of the many free amenities we offer to our guests. Our goal is to provide our guests with unsurpassed guest service and comfortable accommodations and feel good about recommending our hotel to their friends and acquaintances. Again, thank you for your kind remarks. Sincerely, Amante Castro Guest Service Manager
"One night staycation"
Used rewards for one night staycation with the family. Walking distance to everything. Free trolley rides included. Awesome!!!Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha JM, Thank you for submitting a review on Hotels.com. We truly appreciate when our guests take the time to share their positive experience with us. Again , thank you for your kind remarks. Mahalo, Amante Castro Guest Service Manager
"walking distance to everything"
It was the best stay. Room was clean and comfortable and close to everything so we could just walk to get what we want without fighting all the traffic if we drove. I will book this hotel again on our next trip.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Sherry , Jeffrey & Ohana, Thank you for submitting your review on Expedia. We are always pleased when our guests take the time to share their expereinces with us. We are glad to know that it was your best stay and your room was always kept clean. You can be assured we will share this with our staff. We look forward to you return visit to our hotel. Mahalo, Amante Castro Guest Service Manager
Nicer than Ohana East (which was still OK). Clean and comfortable room.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your nice comment about our hotel. It is always our goal to provide our guests excellent service. Thank you for staying with us. Mahalo Nui Loa, Amante Castro Guest Service Manager
"Easy access to the beach and shops."
Overall it was nice but the hotel room was too small and the view was terrible.Genuine Expedia guest review
"Easy access to the beach and shops."
Overall it was nice but the hotel room was too small and the view was terrible.Genuine Expedia guest review
"Middle of the Waikiki area"
The hotel provided everything we needed for our night. No complaints. Very convenient to all Waikiki sights.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha TallyGigi Thank you for your nice review on Expedia. I am glad to know that we met your expectations. I will surely relay your kind words to all involved. It is always our goal to provide our guests happy and comfortable accommodations. Mahalo, Amante Castro Guest Service Manager
"Great location in Waikiki"
exceptional customer service at the front desk. Able to check in early and check out late. We even were able to store our luggage and use a courtesy room which helped in a big way with our late evening departure. Great location to beach, shopping, restaurants in Waikiki.Genuine Hotels.com guest review
"Mom, Dad, two sons and two daughters-in-laws"
Our family enjoyed ourselves and your staff was very efficient. The staff got all 3 rooms on the same floor and we appreciated that. The security at night was a welcome and the use of room key to operate the elevator was a plus. The hotel was a convenient location and the parking attendants were great.Genuine Hotels.com guest review
The hotel was close enough to beach to walk. Great location for shopping and dining. Not much in the way of first impressions because the lobby is very small and spare in decor. We requested and got a 9:00 check-in and the front desk was helpful with transportation and shuttle buses. The elevator was slow.Genuine Expedia guest review
This hotel is conveniently located in busy Kuhio Ave and the staff were pleasant. The only issue I had was that at least 2 people had called me at the hotel and left a number of messages for me. I did not return their calls because it appears that my telephone message light was not working.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha and Mahalo for submitting your review. Thank you for your positive comments regarding our staff. Please accept our apologies for your message light being out of order. We are working with our telephone department on ways to prevent this from happening again. Thank you again for your feedback. We look forward to welcoming your back one day. Mahalo, Nora Weatherwax General Manager
"20+ story Motel 6"
This property is no where near a 3 rating or higher. We had a suite with a bedroom which was more room than some places but the fixtures, paint etc. had rust stains and were old. The tub was 3 feet long. The door to the room was via an open area not a enclosed hotel hallway. The parking driveways were marginally larger than my car and this one lane […] access actual has 2 way traffic. they made all four of the guest show ID. The lobby was like checking into a low end international hotel. Overall we were far better off at the Queen Kaploanee (sp?) the next night Read moreGenuine Expedia guest review
"Good location, friendly staff"
I enjoyed my stay here. The rooms were clean and the staff was extremely friendly and accommodating. When we needed a last-minute room change due to an extra person joining our party, they were really helpful even though the hotel was fully booked. They got us a new room as soon as they could and moved all our stuff for us. It isn't an overly fancy […] hotel, but it had all the basics, was clean and well kept, and the price is good for the location. Read moreGenuine Expedia guest review
"good small hotel"
great location near beackwalk, shops and restaurants. Staff very friendly, delivered out lost luggage from the airline at 2 am.Genuine Hotels.com guest review
Everything was good except for finding the entrance to the parking garage, and finding out there was a $25 a night charge for parking! I don't understand why the hotel doesn't comp the parking fee for their hotel guests. Your clients should be made aware of hidden charges before hand instead of after the fact!Genuine Hotels.com guest review
very comfortable, was very nice that they gave us a hospitality room to get ready for our flight home.Genuine Hotels.com guest review
"Nice hotel closed to beach and tourist attractions"
Convenient located near the beach, shopping center, restaurants and international market. Accessible to transportation. Price very reasonable.Genuine Expedia guest review
"Mediocre service, spacious room"
Front desk staff just do their job without a smile and very distance to costumer. Not a big deal because you still get the service you need. Very spacious room. We face the city and the sunlight is good. It seems not necessary to choose partial ocean view because your view will be blocked by other hotel doesn't matter how high your room is.Genuine Expedia guest review
Excellent!Genuine Hotels.com guest review
Very happy with my stay at the Ohana Malia. Room was very clean and people at front desk were very kind and helpful as well as all hotel staff. Location of hotel was also very good, within walking distance to everywhere we wanted to go.Genuine Hotels.com guest review
I really enjoyed my stay at the Ohana Waikiki Malia. The rooms were clean and the hotel was within walking distance of everything including the beach.Genuine Hotels.com guest review
They upgraded us to an Oceanside room for Mothers Day which was a nice touch for no extra charge. We only stayed a night since we were flyinig from New Zealand and wanted to break up the flight.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Mahalo for submitting your review on hotels.com and for your five start rating of our hotel. We appreciate you taking the time to do this and we are happy that you enjoyed your one night stay with us. Mahalo, Nora Weatherwax General Manager
"Fine for the location"
Good location, reasonable price, clean rooms. Parking ($25/day) is pricy. Driveway and parking spaces are very tight. Even my subcompact rental car had a hard time getting in and out.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha and thank you for your four star rating of our hotel. We are happy to read that you found our location good and our rooms reasonably priced and most of all clean. I do apologize for our parking garage as it can be challenging at times. Thank you again for taking the time to write this review. Nora Weatherwax, General Manager
"Good hotel for the price"
The central location is nice, as is the superb staff. The downside is if you get a kitchenette, be prepared not to have glass cups and other items you normally would expect.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha and thank you for your four star rating. As we are centrally located in Waikiki, we truly appreciate your comment regarding our superb staff. It is our goal to service all of guests with the spirit of Aloha. I apologize for not having glass cups and glasses in our kitchenette. For sanitizing purposes, we no longer use glass. Mahalo, Nora Weatherwax, General Manager
"Ohana Waikiki Malia-a good deal in Honolulu"
The hotel is well located, about three blocks from Waikiki Beach on a main avenue. The room was very clean and the personnel extremely pleasant and helpful. The room had free internet via ethernet cable provided by the hotel, with wi-fi in the lobby. There is a very small pool on the first floor. All in all, a good deal.Genuine Expedia guest review
"Good location, great value"
AC a bit noisy, slow elevators, but the value and location were excellent. Large and quiet rooms. Value is the word.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star review. Please accept our apology for the slow elevators and noisy AC. We are in the process of general cleaning our rooms which will help us with any noisy ACs. We are happy to read that you found the value and location excellent and our rooms large and quiet. We look forward to welcoming you back one day. Mahalo, Nora Weatherwax, General Manager
Pool is a joke. Tiny, no possibility of sun hitting it. Get a high floor street is very noisy, Not a bad place to stay if you can't find a good deal somewhere higher rated.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star review. We were very excited a little over a year ago when our pool was installed. Yes, it is small, but we were limited in the amount of space that was available to build it in. We are located in central Waikiki on busy Kuhio Avenue which can be noisy at times. Thank you again for submitting your review. We appreciate your comments. Mahalo, Nora Weatherwax, General Manager
"clean room but no parking"
nice clean room but no valet for car, had to drive around a while to find small public parking on side street a few blocks away.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our property. We are happy to read that you found your room cean as cleanliness is one of our top priorities. I apologize for not having valet service but we do have a parking lot. Our parking lot entrance is located on Lewers Street. Thank you again for our comments. Nora Weatherwax, General Manager
"Close to everything"
It was very nice. We had two rooms. One that was on the 12th floor in one of the new towers. The room was great, with little traffic noise. Balcony was very small though. The second was in one of the older towers on the 4th floor, and was very noisy with the traffic and at times the bar. The location of the hotel was good for getting to shops and restaurants, […] and little bit of a walk to the beach. Staff was very friendly. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our hotel. We are centrally located in Waikiki which does put us close to everything. It is good to read a comment from someone who experienced both the Malia Tower and the Luana Wing during their stay. Being located on the corner of Kuhio Avenue and Royal Hawaiian Avenue can be a busy location with traffic and businesses. Our balconies in our Malia Tower are standing balconies. The balconies in our Luana Wing are quite large. We are located 2 blocks from the beach. We appreciate your comment regarding our staff. I will be sure to let them know that their efforts of portraying the Aloha spirit are being recognized. Mahalo, Nora Weatherwax, General Manager
I reviewed the other comments before I went there so we was prepared to ask for a room that was on the upper floors. I requested a room on the upper flr with a view to avoid the noise that you could here if you are on the lower levels with a view of the street. Our request was granted and we was on the 14th flr. We had a small beautiful view of some […] of the mountains and it was a full moon, lovely. It is in a good location walking distance from the beach, action and stores. The hotel also gives access for a free bus ride around the area. The staff was friendly, took care of our needs and I would return. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star review. We are pleased to read that we were able to accommodate your request of a room on the upper floors. A view of a full moon above the mountains is indeed lovely. We are glad that you were able to enjoy our free trolley rides around Waikiki and that you found our location convenient. It is our goal to meet our guest's expectations with warmth and generosity. We are grateful that we were able to accomplish that with you. Mahalo, Nora Weatherwax, General Manager
"Reasonable and good location"
Located in the center of Waikiki. Tollory and bus stops are near by.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our hotel. We appreciate you taking the time to rate us and comment about our location and the availability of the trolley and bus stops. Please come back to visit again soon. Mahalo, Nora Weatherwax General Manager
Wake up early each morning when the bars and clubs close at 2AM.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review. Please accept our apology for the negative experience you endured due to the surrounding bars and clubs. We recognize that this can be a problem and whenever we can pinpoint where the noise is coming from, we have met with the bar/club management personal to express our guests' dissatisfaction. Thank you again for your comment. Nora Weatherwax General Manager
"Not for a family, better for a partier."
The Hotel was clean. It is an older Hotel and it has been updated. The price was fair for the area. The noise level at night made it hard to sleep, we were awaken every night of our nine day stay. The parking garage was a night mare with 6 ft. ceilings and very tight corners, we didn't like the twenty dollar charge per day, for parking but expected […] it. We'll look at other options next time, hopefully away from Waikiki Beach. Read moreGenuine Expedia guest review
"Honeymoon - two nights before cruise"
The room was clean and mostly comfortable....Perfect for a night or 2 and the staff were very helpful & friendly. This location was across the street from the city bus pick up which was very convienient!Genuine Hotels.com guest review
"Above and Beyond"
Staff were very friendly. Even the activities assistant was great helping us rent a car. They even let us keep our luggage there after we checked out and went to explore island..AND the offered a shower and room to change in after our hike, before our flight. To offer those ammenities AFTER you have checked out, is unheard of. We didnt fly out until […] 11pm, so that was so great to have them extend that offer. I would definitely stay here again.. Read moreGenuine Expedia guest review
good location, right in the middle of nightlight/shopping in waikiki. However, annoying one-way street entrance and difficult parking garage entrance may be an issue for some. Being so close to bars, noise may be an issue for guests as well. I'd like to take some time to commend Star, the parking attendant for always being cheerful and helpful to u […] s. Read moreGenuine Hotels.com guest review
"clean rooms goodtimes"
the room was always clean and comfy! elevators were bad and parking lot was scary small. but for price and time we got we were content. thanks for everything and ALOHA!Genuine Expedia guest review
"Nice reasonably priced hotel for Hawaiian getaway"
Nice hotel for the price. Pool is very small lap poolGenuine Expedia guest review
"Not what I expected"
The hotel looked good from the outside and in the lobby. The room was another story. It was shabby. The beds weren't comfortable. Definitely not a place to hang out. I did like the kitchenette but it needed a microwave. The location was central and the staff was friendly. The internet did not work which was a disappointment. The elevator was so slow […] that it was much easier to take the stairs. The hotel is in need of serious updating, at least in our wing. Read moreGenuine Hotels.com guest review
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