All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2211 Kuhio Ave, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 517 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.0
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    4.3
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4.0 / 5Excellent
"Good Value"
good value for last minute business stay but was nothing spectacular.
Genuine Hotels.com guest review
6 night business trip Dec 14, 2015
A Traveler
US
4.0 / 5Excellent
The staff was polite and accommodating, the room a bit dated but comfortable, and the location absolutely fantastic.
Genuine Hotels.com guest review
1 night family trip Dec 13, 2015
A Traveler
US
4.0 / 5Excellent
"Great location and the best service"
Loved our stay at this hotel. Wish you didn't have to restart the refrigerator every two hours otherwise everything else was great.
Genuine Hotels.com guest review
4 night romance trip Nov 15, 2015
Gloria
US
4.0 / 5Excellent
Great hotel ideally located in downtown Waikiki only 2 blocks from the beach. Only issue I had was that it listed an airport shuttle service under it's "Hotel Amenities", which was one of the main reasons I picked the hotel, only to find out that it offered no such service. There are several shuttle services at the airport that provides transportation to all the hotels for a fee.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your review. Please accept our sincere apologies for the shuttle information on the website. Our hotel do not provide shuttle service from and to the airport. However, our bell department can help you book one with a fee. Again our apologies. Mahalo, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
1 night family trip Oct 30, 2015
A Traveler
US
4.0 / 5Excellent
"Nice end to a stressful day"
After spending the day in the airport with our flight rerouted several times, Ohana was a unexpected and pleasant end to our day. The room was a little outdated, but very clean and the accomodating and friendly ataff more than made up for it at 1am. Reasonably priced for the area. Would stay here again.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Thank you for sharing your feedback from your stay. We are pleased that we could offer good services to you. Thank you for choosing our hotel. It would be such a pleasure to welcome you back to our hotel! Amante Castro Guest Service Manager Ohana Waikiki Malia
1 night romance trip Oct 22, 2015
Mathew
US
4.0 / 5Excellent
"Perfect place to be close to all activities"
Good service and willing to go extra mile to help customer.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Bounheng, Thank you for your wonderful review. I will definitely share this with our staff. Mahalo, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
1 night romance trip Oct 6, 2015
Bounheng
US
5.0 / 5Outstanding
"Ohana Malia - quiet and convenient location!"
I was given a very comfortable, quiet room. I requested this same room since I will be staying at this hotel again next week. They will try to accommodate me.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Joseph, Mahalo for the 5 star review! We are glad we met your expectations. Our employees are well trained and they will do their best to accommodate our guests' requests and satisfy their needs. Thank you for choosing our hotel for your accommodations on Oahu! Sincerely, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
2 night business trip Oct 5, 2015
Joseph
US
4.0 / 5Excellent
"Pretty decent room!"
Room was clean and comfortable. Did not appreciate the $12.50 resort fee considering the pool was tiny, no breakfast was offered, and the Wifi was useless. Elevators take a really long time so plan for that. All in all it was an adequate room and I would stay there again if there was a reasonable rate offered.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Francesco, Thank you for submitting your review. We appreciate your feedback and use it to further improve our hospitality. I am happy to announce that we are currently modernizing our elevators and it should be completed by the first quarter of next year. Again, mahalo for staying with us! Sincerely, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
2 night romance trip Sep 17, 2015
Francesco
US
4.0 / 5Excellent
"Gets the Job Done"
Hotel was excellent value for the price. Clean rooms with decent views. My only complaints are that the wifi was quite slow and several of the elevators were not working correctly.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank for submitting your review on Hotels.com. We appreciate your feedback and use it to further improve our hospitality. I am glad to share with you that you are now able to access wireless internet in your room and the public areas. We are also in the process of modernizing our elevators. Again, thank you for your feedback. Sincerely, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
2 night trip with friends Aug 29, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel , close to shops and beach, bus stop."
I can hear people from other room when they are noisy at night.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for submitting your review. We appreciate your feed back and use it to further improve our hospitality. All of our rooms has a room size refrigerator which is tucked in below the counter. Mahalo for staying with us! Sincerely, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
Other trip Aug 31, 2015
frank
US
4.0 / 5Excellent
"Moved us to the ohana east"
It wasnt bad...honestly we were out and doing thing but it was very comfortable and nice.
Genuine Expedia guest review
Other trip Aug 26, 2015
crystal
US
4.0 / 5Excellent
"Perfect"
It was really confortable to stay this hotel. Good. location and clean room. I want to stay again when I come back to Honolulu.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your review on Hotels.com. Your feedback is important to us and we are glad your expectations were met. I will definitely share your comments with our staff. Mahalo and Aloha, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
1 night family trip Aug 15, 2015
A Traveler
US
4.0 / 5Excellent
"Good for the value"
Here's what to expect. Parking is fine. Never had to look for one, $25 a day. We paid $12. Resort fee is $11.95 per room per night. With tax $12.51. IHOP is attached with a bar to the side as well. Abc store is around the corner. WiFi in the lobby but not the rooms. They do have an Ethernet line. The laundry room has 4 washer/dryers on the 5th floor, no AC but really good breeze coming from outside. Our room was a city view, quiet and beautiful.
Genuine Expedia guest review
Other trip Aug 8, 2015
Kristi
US
4.0 / 5Excellent
"Enjoyed the room"
Overall stay was good. The views from room not so good.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your feedback. We are glad that your recent stay with us was a pleasant one and thank you for the four star rating. Mahalo, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
2 night family trip Jul 27, 2015
A Traveler
US
5.0 / 5Outstanding
"SO COMFORTABLE YOU DONT WANT TO GO HOME!!!!"
it was really comfortable we had rented one more day there because of location convenient to everything, it was very clean, and the staff was awesome. when I booked one more night we didn't have to move rooms.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Crystal, Thank you for submitting your review. I am so thrilled reading all your comments. We're glad that your staycation with us was awesome. I will definitely share your kind words to our staff. Mahalo nui loa, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
1 night romance trip Jul 5, 2015
Crystal
US
4.0 / 5Excellent
"Great stay"
The hotel front desk was super helpful and friendly as was all of the staff. Accommodations are a little outdated, but clean and comfortable. The whole staff was wonderful, and the location was perfect. For the money, I would highly recommend.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Maria Sandra, Thank you for your wonderful comments. We are delighted reading all your kind remarks. I will definitely share this with our staff. Our goal is to have our guest be satisfied with our services and feel good of recommending our hotel to their friends acquaintances and I am glad we achieved this goal. Again, Mahalo for your kind remarks. Sincerely, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
1 night family trip Jun 3, 2015
Maria Sandra
US
4.0 / 5Excellent
"Great location"
Great location walking distance from all angles to plenty of shops.
Genuine Expedia guest review
Other trip Jun 1, 2015
Joe Paul
US
5.0 / 5Outstanding
"friendly people and customer service is five star"
From the time we got there they welcomed us parking is a little expensive $25 daily fee $12.51 but the overall experience was amazing.
Genuine Expedia guest review
Other trip May 19, 2015
C&M
US
4.0 / 5Excellent
"Good for the price"
One night stay the staff were helpful no wifi in the room and the pool is very small the hotel is in a good location walking distance to everything and ihop in the lobby.
Genuine Expedia guest review
Other trip May 12, 2015
Kimber
US
4.0 / 5Excellent
"Very good hotel for the money."
Good hotel for a quiet getaway. Less traffic, good amenities.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your review on Hotels.com. Your feedback is greatly appreciated. Thank you for your wonderful comments about our hotel and for giving us four star rating. Mahalo, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
1 night trip May 9, 2015
A Traveler
US
4.0 / 5Excellent
"elevator broken"
tight parking garage, but one elevator broke for several days
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Gordon, Mahalo for your review on Expedia. We appreciate the comments we receive and use it to further improve our hospitality. Our parking garage can be challenging and we are always on the look-out on how we can improve in this area. Please accept our sincere apologies for the elevator being down for several days during your stay. I am happy to announce that we are currently modernizing our elevators. Thank you again for your comments and I hope you give us another opportunity to serve you. Sincerely, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
2 night trip Apr 22, 2015
gordon
US
4.0 / 5Excellent
"Very nice hotel for the money in Waikiki"
Pretty big, comfortable room with great view and good amenities. Cost far less than other hotels in the same area. Close to the beach and shops. Helpful, friendly staff.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your wonderful comments. We really appreciate your feedback and we're glad your recent stay with us was a pleasant one. I will certainly share this with our staff. Mahalo, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
Other trip Apr 25, 2015
Kyle
US
4.0 / 5Excellent
"Nice boutique hotel"
Nice hotel for a good price. The rooms are clean and staff is friendly. A short walk to the main strip.
Genuine Expedia guest review
Other trip Apr 16, 2015
lani
US
4.0 / 5Excellent
"Close to the beach and other shops."
Stayed for two nights after coming from another island. Will go back on the next vacation
Genuine Expedia guest review
Other trip Mar 14, 2015
A Traveler
US
4.0 / 5Excellent
"Great location but beware of hidden fees"
The location is unbeatable. It's walkable distance to all major venues in Waikiki. The bus stops and trolley stops are within a block from the hotel. The staff was mostly friendly and pleasant. The rooms were clean. However, there was a $12.95 per day "resort fee" that we were not aware of until we checked in a the front desk. The staff explained that the fee is for the use of pink trolley, in-room coffee and tea, etc. We were a bit taken aback because there was no mentioning of the additional charges when we booked the hotel, and we were not going to go through the hassle of finding another hotel after we arrived. We wish that there was better transparency. We probably would still book this hotel with the resort fee disclosed due to its location. However, we felt that it was not a very good business practice to slam the customers with hidden fees.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for submitting your review on Hotels.com. We appreciate the feedback we receive and use it to further improve our hospitality. Please accept our sincere apologies if you were not informed about the Waikiki Connection Fee upon making your reservations. Our goal is to have our guest be satisfied with our services. Since we did not achieve this goal, you are now assured of our intent and allow us to serve you in the future. Mahalo, Amante Castro Guest Service Manager
3 night romance trip Jan 23, 2015
A Traveler
US
3.0 / 5Good
"Good location"
Stayed here just one night, very noisy and overcrowded lobby, great front desk staff. Stayed in a double bed room, decor is outdated and beds were twin sized (so small) and the WiFi was terrible! Don't eat at the Ihop downstairs (food is gross). $25 parking fee (seems to be the average for hotels in this area).
Genuine Expedia guest review
Other trip Jan 30, 2015
Nilsa
US
5.0 / 5Outstanding
"Will definitely stay here again!"
Had a great 3 night stay with my husband!
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Lynn, Thank you for submitting your review. We're glad that your expectations were met. We are looking forward to your return visit to the islands. Thank you for choosing the OHANA Waikiki Malia Hotel. Mahalo, Amante Castro Guest Service Manager
2 night romance trip Jan 18, 2015
Lynn
US
5.0 / 5Outstanding
"Great hotel and location"
The hotel was the perfect location to walk to the beach or to shops around town. The staff was friendly and helpful and the room was nice. All in all id stay again.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for the great review. We're glad that we met your expectations and I can't wait to share this with our staff. We are looking forward to your return visit to the the OHANA Waikiki Malia Hotel. Mahalo, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
1 night trip with friends Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"For solo getaway and repeater"
This hotel is very close to DFS galleria, trolley stop (pink line), ABC store and so on. But I think this hotel is good for solo getaway and repeater because it is not beside the Waikiki beach.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Yoshio, Thank you for taking the time to write a review about our hotel. We really appreciate your feedback. Yes, our hotel is centrally located in Waikiki where shops, entertainment and dining are just stone's throw away. We have many repeat guests from all over the world and they just love the convenience of being close to everything. Thank you for staying with us! Island Regards, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
2 night trip Jan 16, 2015
YOSHIO
US
1.0 / 5Poor
"3"
I went to check in at the Malia and they changed my reservations to the Ohana East Hotel. No one called me to inform of this. It was an Inconvience for me as well and I went to my dinner late because of this.
Genuine Hotels.com guest review
1 night trip with friends Jan 16, 2015
Alisha
US
3.0 / 5Good
"Recommend"
Our stay was nice. We were in walking distances of most attractions and or transportation. The staff was friendly and helpful.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for the complimentary remarks about our staff and for taking the time to write a review. We appreciate your feedback and we are glad we met your expectations. Mahalo for recommending our hotel. Island Regards, Amante Castro Guest Service Manager
4 night trip with friends Jan 9, 2015
Madeline
US
4.0 / 5Excellent
"O'ahu Getaway"
The only issue I had was the lack of wireless internet or lack of.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your comments. I am glad that everything else worked out well for you. Please accept our sincere apologies for not having enough wireless internet connection. We are in the planning stages in adding wifi in our rooms and I am happy to announce that this project will be done this year. Mahalo for staying with us! Sincerely, Amante Castro Guest Service Manager
1 night trip Jan 15, 2015
Mario
US
4.0 / 5Excellent
"Good enough for me"
I stayed in a large, quiet and clean room there for 5 nights. Swimming pool is small, since the hotel is just 2 blocks from beach. I never use the pool. The hotel is not fancy. However, in that price range, it is good enough for me.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your recent stay with us. We appreciate when our guests take the time to write a review about our hotel. Cleanliness and friendly accommodations are our top priorities and we are glad that these priorities were exemplified. Mahalo for staying with us! Sincerely, Amante Castro Guest Service Manager
Other trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"I'll be back"
Perfect location, clean, great customer service. Friendly staff.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Josie, Thank you for your review. I am glad we met your expectations. You are assured I will relay your kind words to our staff. We are looking forward to your return visit to the islands. Mahalo, Amante Castro guest Service Manager
4 night family trip Dec 11, 2014
Josie
US
3.0 / 5Good
"Great location but tired hardware"
Great location, close to the Beach, trolley, and bus lines. Very walkable streets. Staff is friendly and willing to help. Elevators are slow and old. They couldn't find my reservation at the beginning but straightened things out after an hour.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your review on Expedia. We appreciate when our guests take the time to share their overall experience with us. Please accept our sincere apologies for the inconvenience during your check in and for the elevators being slow. This year we have a list of projects and the modernization of our elevators is our top priority. We are looking at the 3rd quarter of this year for this project to be completed. Again, mahalo for your review. I hope you give us another opportunity to serve you. Sincerely, Amante Castro Guest Service Manager
Other trip Dec 30, 2014
Andy
US
4.0 / 5Excellent
"Nice place"
Liked the hotel, location, staff, nice beds, friendly. They held our baggage for a few hours after checkout so we could walk around. The only very very minor thing I had was the pillows were a little flat.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for taking the time to write a review on Expedia. We appreciate the comments we receive and use it to further improve our hospitality. Thank you for your kind words about our hotel. You are assured I will share this with our staff. Mahalo, Amante Castro Guest Service Manager
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Overall good with some small annoyances"
Great location, close to everything. Spacious rooms and 4 twin beds are really nice. My friends all commented how nice the complimentary soaps are, which I have never heard of staying in any other hotels... Service is fast. Bedrooms are clean. However there are some small areas I think needs improvements: 1. No Wifi in the room. There are internet cable but most modern laptops don't come with internet socket any more. 2.Very small bathroom, if you are very tall you might have trouble sitting down on the toilet bowl. And there is not enough counter space to put your toiletries. Also the walls in the bathroom looks dirty. 3. No power sockets next to your beds so you have to leave your phones in the kitchen area when you go to bed. 4. Noise. We were on the third floor so you can hear a lot of noise coming from the street. A double-panel door would be helpful. 5. Parking is $25 a day. 6. We were planning to watch a movie using the TV in the room but the TV is very small and doesn't have HDMI input.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Rui, Thank you for submitting your review on Hotels.com. Your feedback is valuable to us and we can use it to further improve the quality of our service. Please accept our sincere apologies if you were not fully satisfied with your overall stay with us. Yes, wifi is only available in the lobby and we are in the planning stages of adding wifi accessibility in all of our rooms. Rui, we want you to know that our management team is always on the look-out on how we can improve in the areas of concern. Mahalo for staying with us! Sincerely, Amante Castro Guest Service Manager
3 night trip with friends Dec 25, 2014
Rui
US
4.0 / 5Excellent
"Reasonably priced hotel in great location"
The location is the greatest asset of this hotel. We were able to access many places and activities easily and quickly. The staff is very friendly and accommodating.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Mahalo for your wonderful review. Your comments about our hotel and our employees are greatly appreciated. Yes, location is a big factor. Our hotel is centrally located in Waikiki and is close to shopping, dining, entertainments and even bus stops. With the Pink Line trolley, you can go around Waikiki and to Ala Moana Shopping Center just by using your room key as a pass. Mahalo for staying with us. Sincerely, Amante Castro Guest Service Manager
Other trip Dec 25, 2014
Suave
US
4.0 / 5Excellent
"Family Overnighter"
We had 4 rooms, all of which were great. The location was perfect for walking to shopping and restaurants. We would absolutely stay there again.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Ann, Thank you for your wonderful review. I am glad the you enjoyed your stay with us. I will definitely share this with our staff. We are looking forward to your return visit to the islands. Mahalo, Amante Castro Guest Service Manager
1 night family trip Dec 19, 2014
Ann
US
4.0 / 5Excellent
"Good Value"
Stayed one night before a cruise. All better than average, clean and safe. The lanai is overstated. But Waikiki shuttle is free with room card and stop is at hotel.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Gail, Thank you for your review on Hotels.com. We appreciate your feedback and I am glad that we met your expectations. We are also happy to know that you were able to experience a ride on the Pink Line trolley. This is just one of the many great amenities the OHANA Hotels offer their guests. Again, thank you for staying with us! Mahalo, Amante Castro Guest Service Manager
2 night romance trip Oct 23, 2014
Gail
US
5.0 / 5Outstanding
"Great Stay"
Great hotel and very friendly staff. Only thing it would be nice to have wifi in the rooms.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Melvin, Thank you for your comments on Hotels.com. Friendly service is one of our top priorities and we are glad that our staff exemplified is goal. Mahalo, Amante Castro Guest Service Manager
4 night romance trip Oct 31, 2014
melvin
US
5.0 / 5Outstanding
"Comfortable and affordable"
Close to Waikiki (five min ride on free trolley), connected to I-Hop rest (open 24/7), nice jacuzzi, great shower and bed, very clean, good TV, very helpful staff, close to lots of restaurants. And all for a very reasonable rate. The only negative: Wi-fi in lobby, but not in room.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your review on Expedia. It is always good to know from our guests about the quality of our service. I am glad that your overall stay with us was a pleasant one. Thank you for your complimentary remarks about our employees. I will definitely share this with our staff. Island regards, Amante Castro Guest Service Manager
Other trip Oct 19, 2014
Bill
US
3.0 / 5Good
"3 star hotel. Reasonable price. Minimal facilities"
Good sized room, reasonably priced. Staff were very friendly.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your review on Expedia. We really appreciate the feedback we receive and use it to further improve our hospitality and recognize our employees. Mahalo for staying with us, Island Regards, Amante Castro Guest Service Manager
Other trip Oct 6, 2014
Ace
US
3.0 / 5Good
Hotel was adequate, but nothing special. Location was convienient.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for your review on Expedia. We appreciate your feedback and use it to further improve our hospitality. Mahalo for staying with us! Sincerely, Amante Castro Guest Service Manager
Other trip Sep 24, 2014
A Traveler
US
4.0 / 5Excellent
"Okay, good for the price"
It was a pretty good location, that was the best part about the hotel. It was an okay price, but they charged us over $50 for parking...and it was only for 48 hours. That was a little disappointing. Overall it was okay, not the best...but good for the price.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for submitting your review on Hotels.com. We appreciate the feedback we receive and use it to further improve our service. You are assured we will take a closer look on this area of concern. I do hope you will give us an opportunity to serve you. Mahalo, Amante Castro Guest Service Manager
2 night trip Aug 22, 2014
A Traveler
US
4.0 / 5Excellent
"great central location"
I found the hotel to be clean and tidy. the check in process was very easy and the staff was very helpful. i would definately stay there again.
Genuine Hotels.com guest review
1 night trip Sep 16, 2014
steve coates
US
4.0 / 5Excellent
"Beautiful hotel"
Very comfortable, courteous customer service and peaceful.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Nikki T, Thank your for your review on Hotels.com. We appreciate your feedback and I am glad we met your expectations. We hope that you choose our hotel again on your next visit to Oahu. Island Regards, Amante Castro Guest Service Manager
2 night trip Aug 29, 2014
NikkiT
US
4.0 / 5Excellent
We only stayed one night, but it was a fine hotel in the middle of Honolulu. The staff was helpful and friendly, the rooms clean and comfortable.
Genuine Hotels.com guest review
Response by OHANA Waikiki Malia
Aloha Ann, Mahalo for your complimentary remarks about our hotel. Cleanliness and friendly service are our top priorities. We are glad that you enjoyed your stay with us. You can be assured I will share your kind remarks to our staff. Sincerely, Amante Castro Guest Service Manager
1 night family trip Aug 18, 2014
Ann
US
2.0 / 5Fair
Noisy. Heard sirens all night. Bathroom had mold growing in it. Old and dingy looking hotel room. Pool is a joke. Its the size of a hot tub.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for submitting your review on Expedia. Your comments are important to us and we are concerned that our housekeeping services is inadequate. Please accept our sincere apologies if we did not meet your expectations. I have spoken to the manager in charge of this area to take appropriate measures to rectify the situation. Our goal is to have each of our guests be satisfied with our services. While we did not achieve this goal, please be assured of our intent and allow us to serve you in the future. Sincerely, Amante Castro Guest Service Manager
Other trip Aug 26, 2014
A Traveler
US
4.0 / 5Excellent
"Family Vacation"
The room was small, but even with the rollaway bed it was workable. We stayed for an entire week. Us and our two teens. The only down side was the noise. The street noise was 24 hours a day, even with the sliding door closed it was a lot. And we could hear the toilet flush in other rooms. Next time we will book a room on the other side away for the street. All of that being said, the rooms were very clean, the beds comfy, staff very helpful and the location an easy walk to just about everywhere, and if too far, the pink line trolly was easy to access, and free for two people per room key. Yes, we would stay here again and/or recommend to a friend.
Genuine Expedia guest review
Response by OHANA Waikiki Malia
Aloha, Thank you for taking the time to write a review about our hotel on Expedia. We are excited to know that we met you expectations. Our goal is to provide each of our guests, clean and comfortable accommodations and feel good about recommending our hotel to their friends and acquaintances. I am glad that you had the opportunity to experience a ride on the Pink Line trolley. This is just one of the many great amenities the OHANA hotels offer their guests. Thank you for your kind remarks about our employees. You can be assured I will relay this to our staff. Mahalo, Amante Castro Guest Service Manager
Other trip Aug 26, 2014
Cee
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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