"clean room but no parking"
nice clean room but no valet for car, had to drive around a while to find small public parking on side street a few blocks away.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our property. We are happy to read that you found your room cean as cleanliness is one of our top priorities. I apologize for not having valet service but we do have a parking lot. Our parking lot entrance is located on Lewers Street. Thank you again for our comments. Nora Weatherwax, General Manager
"Close to everything"
It was very nice. We had two rooms. One that was on the 12th floor in one of the new towers. The room was great, with little traffic noise. Balcony was very small though. The second was in one of the older towers on the 4th floor, and was very noisy with the traffic and at times the bar. The location of the hotel was good for getting to shops and restaurants, […] and little bit of a walk to the beach. Staff was very friendly. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our hotel. We are centrally located in Waikiki which does put us close to everything. It is good to read a comment from someone who experienced both the Malia Tower and the Luana Wing during their stay. Being located on the corner of Kuhio Avenue and Royal Hawaiian Avenue can be a busy location with traffic and businesses. Our balconies in our Malia Tower are standing balconies. The balconies in our Luana Wing are quite large. We are located 2 blocks from the beach. We appreciate your comment regarding our staff. I will be sure to let them know that their efforts of portraying the Aloha spirit are being recognized. Mahalo, Nora Weatherwax, General Manager
I reviewed the other comments before I went there so we was prepared to ask for a room that was on the upper floors. I requested a room on the upper flr with a view to avoid the noise that you could here if you are on the lower levels with a view of the street. Our request was granted and we was on the 14th flr. We had a small beautiful view of some […] of the mountains and it was a full moon, lovely. It is in a good location walking distance from the beach, action and stores. The hotel also gives access for a free bus ride around the area. The staff was friendly, took care of our needs and I would return. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star review. We are pleased to read that we were able to accommodate your request of a room on the upper floors. A view of a full moon above the mountains is indeed lovely. We are glad that you were able to enjoy our free trolley rides around Waikiki and that you found our location convenient. It is our goal to meet our guest's expectations with warmth and generosity. We are grateful that we were able to accomplish that with you. Mahalo, Nora Weatherwax, General Manager
"Reasonable and good location"
Located in the center of Waikiki. Tollory and bus stops are near by.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our hotel. We appreciate you taking the time to rate us and comment about our location and the availability of the trolley and bus stops. Please come back to visit again soon. Mahalo, Nora Weatherwax General Manager
Wake up early each morning when the bars and clubs close at 2AM.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review. Please accept our apology for the negative experience you endured due to the surrounding bars and clubs. We recognize that this can be a problem and whenever we can pinpoint where the noise is coming from, we have met with the bar/club management personal to express our guests' dissatisfaction. Thank you again for your comment. Nora Weatherwax General Manager
"Not for a family, better for a partier."
The Hotel was clean. It is an older Hotel and it has been updated. The price was fair for the area. The noise level at night made it hard to sleep, we were awaken every night of our nine day stay. The parking garage was a night mare with 6 ft. ceilings and very tight corners, we didn't like the twenty dollar charge per day, for parking but expected […] it. We'll look at other options next time, hopefully away from Waikiki Beach. Read moreGenuine Expedia guest review
"Honeymoon - two nights before cruise"
The room was clean and mostly comfortable....Perfect for a night or 2 and the staff were very helpful & friendly. This location was across the street from the city bus pick up which was very convienient!Genuine Hotels.com guest review
"Above and Beyond"
Staff were very friendly. Even the activities assistant was great helping us rent a car. They even let us keep our luggage there after we checked out and went to explore island..AND the offered a shower and room to change in after our hike, before our flight. To offer those ammenities AFTER you have checked out, is unheard of. We didnt fly out until […] 11pm, so that was so great to have them extend that offer. I would definitely stay here again.. Read moreGenuine Expedia guest review
good location, right in the middle of nightlight/shopping in waikiki. However, annoying one-way street entrance and difficult parking garage entrance may be an issue for some. Being so close to bars, noise may be an issue for guests as well. I'd like to take some time to commend Star, the parking attendant for always being cheerful and helpful to u […] s. Read moreGenuine Hotels.com guest review
"clean rooms goodtimes"
the room was always clean and comfy! elevators were bad and parking lot was scary small. but for price and time we got we were content. thanks for everything and ALOHA!Genuine Expedia guest review
"Nice reasonably priced hotel for Hawaiian getaway"
Nice hotel for the price. Pool is very small lap poolGenuine Expedia guest review
"Not what I expected"
The hotel looked good from the outside and in the lobby. The room was another story. It was shabby. The beds weren't comfortable. Definitely not a place to hang out. I did like the kitchenette but it needed a microwave. The location was central and the staff was friendly. The internet did not work which was a disappointment. The elevator was so slow […] that it was much easier to take the stairs. The hotel is in need of serious updating, at least in our wing. Read moreGenuine Hotels.com guest review
I asked before I booked about having a kitchnette mainly microwave. NO microwave as said to me, so call kitchen & sink is very compact. No paper towels. Very Very noisey. The parking for the $20.00 fee being charge is uncall for. Med size car can bearly fit & be able to get in & out of the car. Driving in & out of parking is very very poor. Also plugs […] for curling iron, blower & cell phone charger NONE available only for lights already plugged in. Not a pleasant place for me. Read moreGenuine Expedia guest review
"Good experience for first timers"
The hotel was good, it was close by everything, 5 min way from the beach walking and the staff was helpfulGenuine Expedia guest review
"Best value in Waikiki - esp. for seasoned guests!"
This is a great place to stay if you know Waikiki well. Somehow it stays off the radar and gets mediocre ratings - probably from people who are expecting perfection and a view of the beach. But for Oahu-regulars, this place is hard to beat. It's close enough to the canal to take advantage of the free street parking (although the hunt for a spot will […] always be the biggest battle of the day...) yet close enough to walk to the beach or the MANY excellent restaurants nearby. For example Kimukatsu, a superb Japanese dining experience, just opened across the street from the hotel. From floor 11 and up, you get a great view of the ocean (and a great view of the Hilton fireworks on Friday and Saturday at 845pm...). Otherwise, although the views are not spectacular, the freshly updated rooms are very comfortable and the staff is outstanding. The only true problem with the hotel is the wonky elevator system... but after a while it becomes a somewhat charming annoyance that you accept as a tradeoff for the reasonable room rates. This place is probably the best value in Waikiki. Read moreGenuine Expedia guest review
"close to all"
very good allGenuine Hotels.com guest review
Cheap and practical without compromising comfort and securityGenuine Hotels.com guest review
"Malia, We would stay again."
The Malia was clean with a helpful staff and great location. The upper south side rooms have a nice view of the city and ocean. The north facing rooms look into the bedrooms of the Courtyard Marriott and the lower floor rooms are noisy. Stay as high as possible with a south facing room. Difficult parking garage and hot tub/pool not worth putting the […] trunks on for. Read moreGenuine Hotels.com guest review
"ok for a short stay"
Hotel bed was very big and i slept well. The hotel room was a bit darker than I would like however it was equipped with what i needed. The lifts are so old and very slow. The pool is not worth it, it's too small and maybe ok for kids only. There was one disappointing aspect that I will not forget. I left an art print in the room and went back within […] 30 minutes of checking out to get it as it was important. The housekeeper had already destroyed it and it was not retrievable. Read moreGenuine Hotels.com guest review
Ohana Malia does not attempt to be fancy; there is no monumental architecture. But the desk staff was always warm and gracious and helpful, and the housekeeping staff friendly and efficient. The lanai is only big enough for one chair, but that was fine for a single person. The pool is laughably small, but guests are welcome to use the pools at Ohana […] West with an adjacent bar, and Ohana East which is larger still and open later in the evening. Ohana Malia's location is immediately across the street from The Bus stops, making a car unnecessary to visit museums, Chinatown, or Diamond Head. Even the onsite IHOP is surprisingly pleasant. Be forewarned that internet connections are slow in Waikiki, and Ohana's television offerings are paltry. But who wants to read email or watch tv in Hawai'i? Read moreGenuine Expedia guest review
"Great Hotel, Great Location"
We have stayed in many hotels in Waikiki and this motel should be rated with the bestGenuine Hotels.com guest review
"Parking garage called at 10:30 pm"
The hotel is located at the central of the Wakiki. It's very convenient location. But the service is not that great. We got a call from the garage worker at 10:30 pm to ask us to pay the first day $20 parking immediately at the middle of our stay ( we pre-paid 10 days stay). He insisted that we have to go down stair to pay it right away or he is going […] to charge us $30 more ( for the mistake they made. ). It's very rude. When I asked him why he can't call us earlier instead of 11:00 pm to wake me up, he said it's only 10:30 pm and I am only doing my job. Never appologize for calling us at 10:30 pm to wake us up. When my husband went downstair to pay that $20 dollar parking for the first day parking, we just realize how messy is their parking system. We kind of glad to get that out of our way before receiving a huge parking bill for the parking we never used. The hotel charges $20 per night for parking is extremely unreasonable. It's very hard to drive up to ramp to the parking they have and there is $8 to $10 public parking next down or ddown the street. The room we had was in the back and close to lewer st. which is a bar located. We can almost hear the noise remotely every night from 11 floor. The room has a funny smell and at the end of our stay, the house keeper starts giving us older towels. We were out most of time except the last one or two days. I probably will give a better rating if the garage guy who didn't call us at 10:30 pm. Read moreGenuine Hotels.com guest review
"Ohana Waikiki Malia - a better hotel than expected"
this hotel belongs to the Outrigger group and yet is one of the best in the area (Kuhio/Lewers) where the Beachwalk is and also in the center of shopping areas. the beach is only a 10-minute walk. the gay bars are just around the corner and a couple of blocks away. the International Market Place is only 3 blocks down. the rooms (Malia Tower) are well […] appointed. probably a little smaller in square footage, but it has a seating area and a small balcony to breathe fresher air. it is centralized air-conditioned. the higher floors are quieter than the lower floors. the staff are nice and warm. beds are always tidied-up. there is no room-service, but there is an IHOP next to the lobby and a sports bar as well. overall my stay in this hotel is more than satisfactory. i will stay there again on my next visit. i will also recommend this to my friends/family. Read moreGenuine Hotels.com guest review
"Good but controlling"
Overall I thought this stay was fine but I didn't like the way that they had the hotel on lock-down after hours. They were checking names and making it difficult to go to the room. Way overdone!!Genuine Hotels.com guest review
very nice. not far from the beach or any other attractions. the room was really nice.Genuine Expedia guest review
The Hotel was at a perfect location for us. Close to the beach and stores. We love it. Thank you so much.Genuine Hotels.com guest review
Good location, helpful staff, clean tidy rooms. Nothing too fancy, but defiitely good for the price.Genuine Expedia guest review
"Arrived and it was overbooked"
We arrived late in the evening from our long plane trip. We were sent up the service elevator to a tiny room with a small bed. The room was outside on a ledge and looked like the maid might not want to sleep there either.Genuine Hotels.com guest review
"Location is great!"
Shopping, Dining, Beach, just about everything is within a few minutes walk.Genuine Hotels.com guest review
"Our recent stay"
We loved staying at the Ohana Waikiki Malia. The room was very clean and comfortable. Maid service was outstanding and the front desk staff were terrific. The pool area, while small, was very relaxing and our children enjoyed it immensely. A small microwave in the room would have complimented the bar fridge very nicely. We will stay at this hotel a […] gain. Read moreGenuine Expedia guest review
kind front desk staff, fresh flower and hair pin daily (my 10 year old daughter loved it), free pink line trolley pass... relatively spacious room, great location, clean and stylish.Genuine Hotels.com guest review
room is big and in good condition,beds are comfortable.location is convient in the center,just elevaters are kinds of shaking.Genuine Hotels.com guest review
I've been staying at ohana malia every time I visit for the past six years and enjoy it every timeGenuine Hotels.com guest review
"Hotel itself is nice."
No doubt on this. But the elevator system is a little bit awkward. There are total three elevators and one button to stop one of those but only one elevator reaches to the parking area. It's like lottery. And road system of Waikiki is really a maze. Every street except Kuhio ave is one way, so you'll wander a lot if you try to reach there by driving. But […] like I said, hotel itself is nice. Read moreGenuine Hotels.com guest review
"Good place to stay!"
They could have had a chair on our balcony. We would put our Privacy Please sign out because of having an infant not wanting the child to be woke up and we would get notes slipped under our door that they needed to clean the room and see the room for security. We would come back later after we left and removed the sign and our room was clean. Weird. We […] had a night flight and we checked out at noon, they stored our luggage free, during the day and allowed us to come back and had a complimentary room to change before our flight. Awesome! Read moreGenuine Hotels.com guest review
"Hotel is tired but staff are great"
Staff are incredibly helpful and friendly. Hotel is in a great location but very dated.Genuine Hotels.com guest review
The location of the hotel is fantastic for access to transit restaurants, beach and shopping. We found the front desk and staff very courteous, friendly and helpful. An Information booth located in the reception area was invaluable for information and getting directions on how to get to various sites just using the transit services.Carpets in our room […] had a few stains otherwise the room was very satisfactory. Very quiet at night .IHOP restaureant in hotel and a MCDONALDS is a a two minute walk. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your wonderful review about our hotel. The comments that we receive measures the quality of service that we deliver to our guests. Based on your review, I am glad that we met your expectations. Yes, our hotel is located in the heart of Waikiki where shops, restaurants and entertainments are just a few steps away. Again, thank you for recommending our hotel. Mahalo, Amante Castro Guest Service Manager
"Great location, great service"
Great location, great service. Had problems connecting to the internet but they sent someone promptly to fix it. This is my second stay at this hotel and will look at staying here again.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Chrizzy, Thank you for submitting your review on hotels.com. We are glad that you enjoyed your stay with us. Mahalo for coming back to our hotel. We look forward to your return visit to the islands. Mahalo, Amante Castro Guest Service Manager
"Nice hotel within walking distance to Waikiki"
Nice hotel within walking distance to Waikiki beach. Close to transport. Generally first stop to drop off from airport. Convenient end to alamao centre. Staff are really friendly and helpful. Beds are really comfortable. This is my 3rd visit. Affordable and comfortable great facilitiesGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your review on Expedia and thank you for staying with us for the third time. We really appreciate the feedback we receive and we are glad that we met your expectations. Our hotel is centrally located in Waikiki where shops, restaurants and entertainment are just a few steps away and the beach is a good 10 minute walk from our hotel. The pink line trolley is a part of our Waikiki Connection program where you can use your OHANA hotel key as a pass. We are glad that you had the opportunity to experience a ride on the pinkline trolley. Thank you for your wonderful comments and we look forward to your return visit to our hotel. Mahalo, Amante Castro Guest Service Manager
"Competitive price and service"
Pros: (1) Price is good (2) Hotel front desk people were welcoming, when they are welcoming you feel like you have a place to ask your queries without hesitation; i.e., where to eat, what do they recommend for seeing, hotel amenities/facilities that you should be aware of ... (3) Nice and clean Cons: (1) Little bit of walk from sea shore (5-10 minutes […] depending on your walking speed) (2) Too much congested parking, ok for keeping it overnight. But think twice if you think about going in/out couple of times a day. My first time experience of such narrow (1 lane both way) parking in North America. Too much risky if you don't have damage waiver from your car rental company. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review on Hotels.com. Your complimentary remarks about our rooms and our employees really mean a lot to us. As part of our Hawaiian hospitality, we make sure that our guests come first and must be treated as part of our ohana (family). Although our hotel has some challenges, we are always on the look-out on how we can enhance our service in these areas. Please accept our sincere apologies for any inconveniences you had during your stay. Again, thank you for your kind remarks. Mahalo, Amante Castro Guest Service Manager
"nice hotel great staff"
wanted king bed and kitchennette got king bed after 2 days but no kitchennette staff was great and very helpful restaurants were plentyful within walking distance and so were the bus activities we planned forGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for taking the time to write a review on Expedia. We appreciate the feedback we receive and use it to further improve our hospitality. Please accept our sincere apologies if we were not able to fulfill your requests upon check in. We try to make every attempt to accommodate all our guests’ requests. Occasionally during high occupancy periods, we are not able to provide and fulfill all our guests exactly what they desire. It is always our goal to have each of our guests be satisfied with our services and accommodations. While we did not achieve this goal, please be assured of our intent and allow us to serve you in the future. Mahalo, Amante Castro Guest Service Manager
"Fine for the price"
We spent two nights here in a quiet, clean room with a comfortable king-sized bed. Staff are friendly. The main drawback is the lack of wifi in the rooms so the foyer is always crowded with people checking emails etc.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Mahalo for taking the time to write a review about our hotel. The feedback we receive measures the quality of our service to our guests. For most of us, technology plays a important role in our lives and one of those is being able to connect to the internet to do business. I am happy to announce that we are now in the planning stages of extending wifi connectivity in all of our rooms. Thank you for your kind remarks about our employees and our rooms. I am glad to be able to respond to your concerns. Mahalo, Amante Castro Guest Service Manager
Second time at this hotel and would stay there again. Great location and friendly staff. Found out on this trip that we could use the pool facilities at the sister hotel Ohana Waikiki West which was great. Not the most comfortable bed I have ever slept on and pillows a bit average. Other than that all good!!Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review on Hotels.com. We are glad that we met your expectations and we are looking forward to your return visit to Hawaii. We appreciate your feedback about our beds and pillows. Please be assured we will be taking a closer look on this area. Mahalo & Aloha, Amante Castro Guest Service Manager ▼
Very close to everywhere you want to go in Waikiki - beach, shopping and trolley which can being us to most of the attractions in Honolulu. I feel so fortunate to select this hotel to stay for my visit in Honolulu. Thank you.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for taking the time to write a review about our hotel on Expedia. We are glad that your expectations were met. Yes, our hotel is in the center of Waikiki where shops, entertainment and restaurants are just a few steps away. The IHOP restaurant located in the lobby level of our hotel is open 24/7. Mahalo for staying with us. Sincerely, Amante Castro Guest Service Manager
"nice clean central hotel"
the hotel was in a good location, while not on the beach it was affordable with major shopping and restaurants close by. only 2 blocks from the beach ( 5min walk )Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for taking the time to write a review about our hotel. I am glad that your expectations were met. Yes, our hotel is located in the heart of Waikiki where shops, dining and entertainment are just a few steps away and the famous Waikiki beach is just 5 minutes away by foot. Again, thank you for staying with us. We look forward to your return visit to the islands. Mahalo, Amante Castro Guest Service Manager
Friendly staff, good location. Would stay there againGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Maria, Thank you for your complimentary comments about our hotel on Hotels. com. I am glad that we met your expectations. I will surely relay your comments to our staff. We look forward to your return visit to the islands. Mahalo, Amante Castro Guest Service Manager
"Nice hotel good proximity to public transport"
Stayed at hotel twice during our visit noise from sports bar could be heard on the 16th floor, ppl noise was bad from the street on the 7th floor. Staff were excellent but could have told us about trolley service on arrival. No wifi in room was disappointing sitting in busy lobby wasnt pleasantGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Mahalo for submitting your review on Expedia. We appreciate the feedback we receive from our guests and use this to further improve our service. Please accept my sincere apologies for the trolley service not being mentioned upon your arrival. I have spoken to the manager in charge of this area to take appropriate measures to rectify the situation. We are also in the planning stages to adding WIFI connectivity in our rooms. Mahalo nui loa, Amante Castro Guest Service Manager
We had an old and outdated room in the oldest tower. It was very noisy from the outside of the hotel as well as the inside and the ceiling in the bedroom was black from the air con unit on the wall.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Mahalo for submitting your review.We appreciate when our guests take the time to share their experiences with us. Please accept our sincere apologies for your dissatisfaction with our services and accommodations on your recent stay with us. We are concerned that you felt our housekeeping services were inadequate. I have spoken to the manager in charge of this area to take appropriate measures to rectify the situation. I do hope you will give us another opportunity to serve you. Mahalo, Amante Castro Guest Service Manager
"Nice, affordable hotel blocks from the beach"
I had a great experience. I would stay here again and recommend it to others.Genuine Expedia guest review
"Perfect place to stay while on your vacation!"
Nice hotel, good price, excellent staff and location.Genuine Expedia guest review
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