This hotel is conveniently located in busy Kuhio Ave and the staff were pleasant. The only issue I had was that at least 2 people had called me at the hotel and left a number of messages for me. I did not return their calls because it appears that my telephone message light was not working.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha and Mahalo for submitting your review. Thank you for your positive comments regarding our staff. Please accept our apologies for your message light being out of order. We are working with our telephone department on ways to prevent this from happening again. Thank you again for your feedback. We look forward to welcoming your back one day. Mahalo, Nora Weatherwax General Manager
"20+ story Motel 6"
This property is no where near a 3 rating or higher. We had a suite with a bedroom which was more room than some places but the fixtures, paint etc. had rust stains and were old. The tub was 3 feet long. The door to the room was via an open area not a enclosed hotel hallway. The parking driveways were marginally larger than my car and this one lane […] access actual has 2 way traffic. they made all four of the guest show ID. The lobby was like checking into a low end international hotel. Overall we were far better off at the Queen Kaploanee (sp?) the next night Read moreGenuine Expedia guest review
"Good location, friendly staff"
I enjoyed my stay here. The rooms were clean and the staff was extremely friendly and accommodating. When we needed a last-minute room change due to an extra person joining our party, they were really helpful even though the hotel was fully booked. They got us a new room as soon as they could and moved all our stuff for us. It isn't an overly fancy […] hotel, but it had all the basics, was clean and well kept, and the price is good for the location. Read moreGenuine Expedia guest review
"good small hotel"
great location near beackwalk, shops and restaurants. Staff very friendly, delivered out lost luggage from the airline at 2 am.Genuine Hotels.com guest review
Everything was good except for finding the entrance to the parking garage, and finding out there was a $25 a night charge for parking! I don't understand why the hotel doesn't comp the parking fee for their hotel guests. Your clients should be made aware of hidden charges before hand instead of after the fact!Genuine Hotels.com guest review
very comfortable, was very nice that they gave us a hospitality room to get ready for our flight home.Genuine Hotels.com guest review
"Nice hotel closed to beach and tourist attractions"
Convenient located near the beach, shopping center, restaurants and international market. Accessible to transportation. Price very reasonable.Genuine Expedia guest review
"Mediocre service, spacious room"
Front desk staff just do their job without a smile and very distance to costumer. Not a big deal because you still get the service you need. Very spacious room. We face the city and the sunlight is good. It seems not necessary to choose partial ocean view because your view will be blocked by other hotel doesn't matter how high your room is.Genuine Expedia guest review
Excellent!Genuine Hotels.com guest review
Very happy with my stay at the Ohana Malia. Room was very clean and people at front desk were very kind and helpful as well as all hotel staff. Location of hotel was also very good, within walking distance to everywhere we wanted to go.Genuine Hotels.com guest review
I really enjoyed my stay at the Ohana Waikiki Malia. The rooms were clean and the hotel was within walking distance of everything including the beach.Genuine Hotels.com guest review
They upgraded us to an Oceanside room for Mothers Day which was a nice touch for no extra charge. We only stayed a night since we were flyinig from New Zealand and wanted to break up the flight.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Mahalo for submitting your review on hotels.com and for your five start rating of our hotel. We appreciate you taking the time to do this and we are happy that you enjoyed your one night stay with us. Mahalo, Nora Weatherwax General Manager
"Fine for the location"
Good location, reasonable price, clean rooms. Parking ($25/day) is pricy. Driveway and parking spaces are very tight. Even my subcompact rental car had a hard time getting in and out.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha and thank you for your four star rating of our hotel. We are happy to read that you found our location good and our rooms reasonably priced and most of all clean. I do apologize for our parking garage as it can be challenging at times. Thank you again for taking the time to write this review. Nora Weatherwax, General Manager
"Good hotel for the price"
The central location is nice, as is the superb staff. The downside is if you get a kitchenette, be prepared not to have glass cups and other items you normally would expect.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha and thank you for your four star rating. As we are centrally located in Waikiki, we truly appreciate your comment regarding our superb staff. It is our goal to service all of guests with the spirit of Aloha. I apologize for not having glass cups and glasses in our kitchenette. For sanitizing purposes, we no longer use glass. Mahalo, Nora Weatherwax, General Manager
"Ohana Waikiki Malia-a good deal in Honolulu"
The hotel is well located, about three blocks from Waikiki Beach on a main avenue. The room was very clean and the personnel extremely pleasant and helpful. The room had free internet via ethernet cable provided by the hotel, with wi-fi in the lobby. There is a very small pool on the first floor. All in all, a good deal.Genuine Expedia guest review
"Good location, great value"
AC a bit noisy, slow elevators, but the value and location were excellent. Large and quiet rooms. Value is the word.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star review. Please accept our apology for the slow elevators and noisy AC. We are in the process of general cleaning our rooms which will help us with any noisy ACs. We are happy to read that you found the value and location excellent and our rooms large and quiet. We look forward to welcoming you back one day. Mahalo, Nora Weatherwax, General Manager
Pool is a joke. Tiny, no possibility of sun hitting it. Get a high floor street is very noisy, Not a bad place to stay if you can't find a good deal somewhere higher rated.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star review. We were very excited a little over a year ago when our pool was installed. Yes, it is small, but we were limited in the amount of space that was available to build it in. We are located in central Waikiki on busy Kuhio Avenue which can be noisy at times. Thank you again for submitting your review. We appreciate your comments. Mahalo, Nora Weatherwax, General Manager
"clean room but no parking"
nice clean room but no valet for car, had to drive around a while to find small public parking on side street a few blocks away.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our property. We are happy to read that you found your room cean as cleanliness is one of our top priorities. I apologize for not having valet service but we do have a parking lot. Our parking lot entrance is located on Lewers Street. Thank you again for our comments. Nora Weatherwax, General Manager
"Close to everything"
It was very nice. We had two rooms. One that was on the 12th floor in one of the new towers. The room was great, with little traffic noise. Balcony was very small though. The second was in one of the older towers on the 4th floor, and was very noisy with the traffic and at times the bar. The location of the hotel was good for getting to shops and restaurants, […] and little bit of a walk to the beach. Staff was very friendly. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our hotel. We are centrally located in Waikiki which does put us close to everything. It is good to read a comment from someone who experienced both the Malia Tower and the Luana Wing during their stay. Being located on the corner of Kuhio Avenue and Royal Hawaiian Avenue can be a busy location with traffic and businesses. Our balconies in our Malia Tower are standing balconies. The balconies in our Luana Wing are quite large. We are located 2 blocks from the beach. We appreciate your comment regarding our staff. I will be sure to let them know that their efforts of portraying the Aloha spirit are being recognized. Mahalo, Nora Weatherwax, General Manager
I reviewed the other comments before I went there so we was prepared to ask for a room that was on the upper floors. I requested a room on the upper flr with a view to avoid the noise that you could here if you are on the lower levels with a view of the street. Our request was granted and we was on the 14th flr. We had a small beautiful view of some […] of the mountains and it was a full moon, lovely. It is in a good location walking distance from the beach, action and stores. The hotel also gives access for a free bus ride around the area. The staff was friendly, took care of our needs and I would return. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star review. We are pleased to read that we were able to accommodate your request of a room on the upper floors. A view of a full moon above the mountains is indeed lovely. We are glad that you were able to enjoy our free trolley rides around Waikiki and that you found our location convenient. It is our goal to meet our guest's expectations with warmth and generosity. We are grateful that we were able to accomplish that with you. Mahalo, Nora Weatherwax, General Manager
"Reasonable and good location"
Located in the center of Waikiki. Tollory and bus stops are near by.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your four star rating of our hotel. We appreciate you taking the time to rate us and comment about our location and the availability of the trolley and bus stops. Please come back to visit again soon. Mahalo, Nora Weatherwax General Manager
Wake up early each morning when the bars and clubs close at 2AM.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review. Please accept our apology for the negative experience you endured due to the surrounding bars and clubs. We recognize that this can be a problem and whenever we can pinpoint where the noise is coming from, we have met with the bar/club management personal to express our guests' dissatisfaction. Thank you again for your comment. Nora Weatherwax General Manager
"Not for a family, better for a partier."
The Hotel was clean. It is an older Hotel and it has been updated. The price was fair for the area. The noise level at night made it hard to sleep, we were awaken every night of our nine day stay. The parking garage was a night mare with 6 ft. ceilings and very tight corners, we didn't like the twenty dollar charge per day, for parking but expected […] it. We'll look at other options next time, hopefully away from Waikiki Beach. Read moreGenuine Expedia guest review
"Honeymoon - two nights before cruise"
The room was clean and mostly comfortable....Perfect for a night or 2 and the staff were very helpful & friendly. This location was across the street from the city bus pick up which was very convienient!Genuine Hotels.com guest review
"Above and Beyond"
Staff were very friendly. Even the activities assistant was great helping us rent a car. They even let us keep our luggage there after we checked out and went to explore island..AND the offered a shower and room to change in after our hike, before our flight. To offer those ammenities AFTER you have checked out, is unheard of. We didnt fly out until […] 11pm, so that was so great to have them extend that offer. I would definitely stay here again.. Read moreGenuine Expedia guest review
good location, right in the middle of nightlight/shopping in waikiki. However, annoying one-way street entrance and difficult parking garage entrance may be an issue for some. Being so close to bars, noise may be an issue for guests as well. I'd like to take some time to commend Star, the parking attendant for always being cheerful and helpful to u […] s. Read moreGenuine Hotels.com guest review
"clean rooms goodtimes"
the room was always clean and comfy! elevators were bad and parking lot was scary small. but for price and time we got we were content. thanks for everything and ALOHA!Genuine Expedia guest review
"Nice reasonably priced hotel for Hawaiian getaway"
Nice hotel for the price. Pool is very small lap poolGenuine Expedia guest review
"Not what I expected"
The hotel looked good from the outside and in the lobby. The room was another story. It was shabby. The beds weren't comfortable. Definitely not a place to hang out. I did like the kitchenette but it needed a microwave. The location was central and the staff was friendly. The internet did not work which was a disappointment. The elevator was so slow […] that it was much easier to take the stairs. The hotel is in need of serious updating, at least in our wing. Read moreGenuine Hotels.com guest review
I asked before I booked about having a kitchnette mainly microwave. NO microwave as said to me, so call kitchen & sink is very compact. No paper towels. Very Very noisey. The parking for the $20.00 fee being charge is uncall for. Med size car can bearly fit & be able to get in & out of the car. Driving in & out of parking is very very poor. Also plugs […] for curling iron, blower & cell phone charger NONE available only for lights already plugged in. Not a pleasant place for me. Read moreGenuine Expedia guest review
"Good experience for first timers"
The hotel was good, it was close by everything, 5 min way from the beach walking and the staff was helpfulGenuine Expedia guest review
"Best value in Waikiki - esp. for seasoned guests!"
This is a great place to stay if you know Waikiki well. Somehow it stays off the radar and gets mediocre ratings - probably from people who are expecting perfection and a view of the beach. But for Oahu-regulars, this place is hard to beat. It's close enough to the canal to take advantage of the free street parking (although the hunt for a spot will […] always be the biggest battle of the day...) yet close enough to walk to the beach or the MANY excellent restaurants nearby. For example Kimukatsu, a superb Japanese dining experience, just opened across the street from the hotel. From floor 11 and up, you get a great view of the ocean (and a great view of the Hilton fireworks on Friday and Saturday at 845pm...). Otherwise, although the views are not spectacular, the freshly updated rooms are very comfortable and the staff is outstanding. The only true problem with the hotel is the wonky elevator system... but after a while it becomes a somewhat charming annoyance that you accept as a tradeoff for the reasonable room rates. This place is probably the best value in Waikiki. Read moreGenuine Expedia guest review
"close to all"
very good allGenuine Hotels.com guest review
i have a great big bed , and I felt home , from this hotel, it's all convenient , I'm so glad I booked this hotel ,the only thing is I hate getting up and said goodbye , aaarrgggghhh, I wish I can afford to stay here for life .! A promise, see you soon ...ALOHA .!Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Elizabeth, Thank you very much for the wonderful comments about our hotel. We are so glad to know that everything went well during your stay with us. I will definitely share your kind works to our staff and management team. We look forward to your return visit to the islands. Aloha, Amante Castro Guest Service Manager OHANA Waikiki Malia Hotel
The hotel is centrally located with numerous restaurants within walking distance. Very friendly staff.Our upgraded room had an excellent view.Bus stop right across the street. 5 minute walk to the beach area and shopping. Would saty at the Ohana Malia again. Great value for the money spent.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Calsel A, Thank you for submitting your review on Hotels.com. We are glad that you had a wonderful experience while staying with us. Thank you for all the complimentary comments about our hotel and the nearby areas. It really feels good to know that your are considering our hotel for your accommodations on your next trip to Hawaii. Mahalo, Amante Castro guest Service Manager
The stay was excellent and in an easy to get to area.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your review. We are glad that your accommodations here at the OHANA Waikiki Malia was an excellent one. Thank you for choosing our hotel. Mahalo, Amante Castro Guest Service Manager
The hotel is conveniently located in a good neighbourhood. Our original room was very noisy due to air conditioning equipment below us, but the staff was very good and moved us to a quieter room. The elevators were a problem at one point but repaired quickly. Overall it was a good stay.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review on Hotels.com. We’re glad that your recent stay with us was a pleasant one. We are happy that your concern about the noise was taken care of right away. Thank you for the good review. Mahalo, Amante Castro Guest Service Manager
"Good place to stay!"
They could have had a chair on our balcony. We would put our Privacy Please sign out because of having an infant not wanting the child to be woke up and we would get notes slipped under our door that they needed to clean the room and see the room for security. We would come back later after we left and removed the sign and our room was clean. Weird. We […] had a night flight and we checked out at noon, they stored our luggage free, during the day and allowed us to come back and had a complimentary room to change before our flight. Awesome! Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Lorna, Thank you for your wonderful review. Our goal is to have our guests be satisfied with our services and we’re glad that we met this goal. Mahalo for your kind words and Aloha. Sinserely, Amante Castro Guest Service Manager
"OK hotel entrance and lobby small"
Housekeeping staff were excellent,bell staff the same, some of the front desk operators were a little touchy at times one person was less than helpful on a few occasions. The hotel room was clean,the bathroom was way too small, the balcony was tiny, you would lucky to sit one chair in the area, almost a waste of space. The clothes storage, both for […] hanging and drawer space could have been bigger. King size bed was OK but the pillows, all five of them were terrible,didn't get a decent nights sleep the whole two weeks plus that we were there. Would we go back? Not sure . Read moreGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your feedback. We appreciate you taking the time to share your overall experience either positive or negative. Like any other hotel, we have our share of challenges and our guests’ feedback provides us with valuable insights regarding the quality of our service. Please accept our sincere apologies if you were not fully satisfied with you accommodations during your stay. We are very concerned that you felt our Housekeeping and Front Desk services were inadequate. I have spoken to the managers in charge of these departments to take appropriate measures to rectify the situation. Our goal is to have our guests be satisfied with our services and feel good of recommending our hotel to their friends and acquaintances. Since we did not achieve this goal, you are now assured of our intent and allow us to serve you in the future. Mahalo, Amante Castro Guest Service Manager
"Hotel is tired but staff are great"
Staff are incredibly helpful and friendly. Hotel is in a great location but very dated.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your review on Hotels.com. Your feedback regarding our employees is greatly appreciated. I will definitely share your kind words to our staff. Mahalo, Amante Castro Guest Service Manager
The location of the hotel is fantastic for access to transit restaurants, beach and shopping. We found the front desk and staff very courteous, friendly and helpful. An Information booth located in the reception area was invaluable for information and getting directions on how to get to various sites just using the transit services.Carpets in our room […] had a few stains otherwise the room was very satisfactory. Very quiet at night .IHOP restaureant in hotel and a MCDONALDS is a a two minute walk. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your wonderful review about our hotel. The comments that we receive measures the quality of service that we deliver to our guests. Based on your review, I am glad that we met your expectations. Yes, our hotel is located in the heart of Waikiki where shops, restaurants and entertainments are just a few steps away. Again, thank you for recommending our hotel. Mahalo, Amante Castro Guest Service Manager
"nice hotel. close to most amenities"
hotel not right on beach but was a close walk to different areas of waikiki beaches. hotel was clean and staff were very helpful,, the hotel offers a "freshen up room" which was a very nice benefit if your flight leaves late in the day. you can still spend the day at the beach and freshen up for your flight homeGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your wonderful review about our hotel and our staff on Expedia. We are glad that you had the chance to experience a ride on the Pink Line trolley. This is just one of the many great amenities the OHANA Hotels provide their guests and the Hospitality room is an added bonus. Mahalo again for your kind remarks Sincerely, Amante Castro Guest Service Manager
"Excellent position. Clean, comfortable and quiet"
Well priced, quiet, comfortable, clean hotel would recommend it to anyone not wanting to be in the hustle and bustle of Waikiki. Walking proximity to everything was great. Room size (King Bed) was great. Small balcony but never used it too busy seeing Waikiki and too tired after long day of sight seeing, shopping etc.Has a small iHop restaurant and […] bar attached which is very convenient especially when exhausted after arrival. 5 minutes walk to centre of Waikiki shops and restaurants. 1 minute walk to the Galleria where you could catch the Trolleys to all the sight seeing and Ala Moana shopping mall and Waikele outlets. 10 minutes walk to the beach. 15-20 minutes walk to Main beach of Waikiki, Zoo and Aquarium. 5 minute walk to what was the International Market Place which is being rebuilt. All in all a wonderful experience for our first visit overseas. If we go back we will definitely stay in this hotel again. Read moreGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your wonderful review on Expedia. We are glad that you enjoyed your stay with us. Please accept our sincere apologies if we were not able to give you an early check in. That is due to high occupancy. Based on the rest of your comments, it looks like you had a wonderful time in Hawaii. I am glad that you are considering on staying with us again on your next trip to the islands. Mahalo, Amante Castro Guest Service Manager
"Great location, great service"
Great location, great service. Had problems connecting to the internet but they sent someone promptly to fix it. This is my second stay at this hotel and will look at staying here again.Genuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha Chrizzy, Thank you for submitting your review on hotels.com. We are glad that you enjoyed your stay with us. Mahalo for coming back to our hotel. We look forward to your return visit to the islands. Mahalo, Amante Castro Guest Service Manager
"Friendly Staff, nice hotel, location...."
Staff was super friendly and helpful. Room was clean and comfortable, nothing fancy. Walking distance from beach, shops, restaurant, etc. But the hotel is located next to a bus depot. It may not be the view you want to see when in Hawaii. And that building is equiped with a lot of ventilation Equipment, so it may be a bit Noisy at night.Genuine Expedia guest review
"Great location, easy access to beach and shopping."
Room was clean, if I needed anything there was quick response from staff. Bed was really comfortable and nice view.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review on Expedia. We really appreciate your feedback. We are glad that you enjoyed your stay with us. I am happy to know that your needs were taken care of on a timely manner. It is always our goal to have each of our guests be satisfied with our services and have a positive memory of their vacation. Again, thank you for your kind remarks. I will definitely share this with our staff. Mahalo, Amante Castro Guest Service Manager
"Nice hotel within walking distance to Waikiki"
Nice hotel within walking distance to Waikiki beach. Close to transport. Generally first stop to drop off from airport. Convenient end to alamao centre. Staff are really friendly and helpful. Beds are really comfortable. This is my 3rd visit. Affordable and comfortable great facilitiesGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for your review on Expedia and thank you for staying with us for the third time. We really appreciate the feedback we receive and we are glad that we met your expectations. Our hotel is centrally located in Waikiki where shops, restaurants and entertainment are just a few steps away and the beach is a good 10 minute walk from our hotel. The pink line trolley is a part of our Waikiki Connection program where you can use your OHANA hotel key as a pass. We are glad that you had the opportunity to experience a ride on the pinkline trolley. Thank you for your wonderful comments and we look forward to your return visit to our hotel. Mahalo, Amante Castro Guest Service Manager
"Competitive price and service"
Pros: (1) Price is good (2) Hotel front desk people were welcoming, when they are welcoming you feel like you have a place to ask your queries without hesitation; i.e., where to eat, what do they recommend for seeing, hotel amenities/facilities that you should be aware of ... (3) Nice and clean Cons: (1) Little bit of walk from sea shore (5-10 minutes […] depending on your walking speed) (2) Too much congested parking, ok for keeping it overnight. But think twice if you think about going in/out couple of times a day. My first time experience of such narrow (1 lane both way) parking in North America. Too much risky if you don't have damage waiver from your car rental company. Read moreGenuine Hotels.com guest review
Response by OHANA Waikiki Malia Aloha, Thank you for submitting your review on Hotels.com. Your complimentary remarks about our rooms and our employees really mean a lot to us. As part of our Hawaiian hospitality, we make sure that our guests come first and must be treated as part of our ohana (family). Although our hotel has some challenges, we are always on the look-out on how we can enhance our service in these areas. Please accept our sincere apologies for any inconveniences you had during your stay. Again, thank you for your kind remarks. Mahalo, Amante Castro Guest Service Manager
"nice hotel great staff"
wanted king bed and kitchennette got king bed after 2 days but no kitchennette staff was great and very helpful restaurants were plentyful within walking distance and so were the bus activities we planned forGenuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Thank you for taking the time to write a review on Expedia. We appreciate the feedback we receive and use it to further improve our hospitality. Please accept our sincere apologies if we were not able to fulfill your requests upon check in. We try to make every attempt to accommodate all our guests’ requests. Occasionally during high occupancy periods, we are not able to provide and fulfill all our guests exactly what they desire. It is always our goal to have each of our guests be satisfied with our services and accommodations. While we did not achieve this goal, please be assured of our intent and allow us to serve you in the future. Mahalo, Amante Castro Guest Service Manager
"Fine for the price"
We spent two nights here in a quiet, clean room with a comfortable king-sized bed. Staff are friendly. The main drawback is the lack of wifi in the rooms so the foyer is always crowded with people checking emails etc.Genuine Expedia guest review
Response by OHANA Waikiki Malia Aloha, Mahalo for taking the time to write a review about our hotel. The feedback we receive measures the quality of our service to our guests. For most of us, technology plays a important role in our lives and one of those is being able to connect to the internet to do business. I am happy to announce that we are now in the planning stages of extending wifi connectivity in all of our rooms. Thank you for your kind remarks about our employees and our rooms. I am glad to be able to respond to your concerns. Mahalo, Amante Castro Guest Service Manager
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