"great hotel great location"
Knowing ahead of time that this was the most expensive place on earth I thought the hotel was great. The service was fantastic. The hotel has been updated and you can't beat the location. I'll be back to the Outrigger Reef on my next trip.Genuine Hotels.com guest review
Great all around experience. Loved everything about itGenuine Expedia guest review
"Friendly and extremely accommodating staff"
Every single employee that we encountered was extremely friendly and willing to accommodate any and all requests. The wedding vow renewal ceremony was so meaningful! We thoroughly enjoyed our accommodations!Genuine Expedia guest review
"Still a 5 star"
This is my second time at the Outrigger Reef. I have nothing negative to say about my stay. From the concierge to the valet personnel, I was treated first class....I am going to make this an annual tradition.Genuine Hotels.com guest review
"I am so glad we chose the Outrigger Reef!"
Excellent choice! great staff, clean rod, good food, right on the beach, and close to everything.Genuine Expedia guest review
"Nice hotel and close to the beach."
Family vacation was great!Genuine Expedia guest review
Great location and friendly staff! We had a free breakfast included with our rooms which was convenient. They had three restaurants to choose from do we didn't get bored eating at the same place everyday. Pool was immaculate. I signed my parents up for a free vow renewal on the beach which was beautifully done and quite touching. My only complaint is […] regarding the activities desk. They overcharge by quite a bit, much better to book any activity reservations directly than through hotel. I would go back to this hotel in a heartbeat. Read moreGenuine Hotels.com guest review
"great large hotel on the beach"
After a glitch with my room, I was transferred to a better room - the management was exceptional in dealing with a problem with the carpeting. I think this is a great hotel if you are looking for a clean, comfortable, large hotel right in Waikiki. I recommend that you find out if you will be facing the adjacent tower because you will be looking out […] across about 15 feet at another building. Other than this hazard, I've stayed here several times and always found the rooms to be comfortable. Read moreGenuine Hotels.com guest review
"Not to bad..."
Had a good time, everything is really expensive though...Genuine Expedia guest review
"Would go back"
Hotel was great. Employees were friendly and helpful. In-house restaurants were very good (and a little expensive). The location is on the beach and near shopping and restaurants. Would definitely go back to this hotel.Genuine Hotels.com guest review
"Excellent and affordable choice"
First stay at the Outrigger Reef - excellent choice in an ideal Waikiki location. Not as price as nearby hotels, and every bit as nice. Staff is friendly, well trained and attentive. Didn't dine at Ocean House, but it is an outstanding choice for elegant dining on the beach. Booked an ocean view, complementary upgrade to ocean front room. Great room, […] outstanding view. Easy access to the beach. Quality + Price = Winner. Read moreGenuine Hotels.com guest review
"Location Location Location"
Great Location just in front of the beach and close enough to the shopping area!Genuine Expedia guest review
Beautiful Hotel right on Waikiki Beach in the morning had breakfast and the beach and a view of Diamond Head. Just another day in Paradise.Genuine Expedia guest review
The Outrugher was a comfortable beautiful hotel. Beach is a little rocky but being right in the water was great. Had a gorgeous view of both the Pacific and Diamondhead.Genuine Expedia guest review
"Ok hotel with great location and sub-par staff."
Everything was just ok nothing really great stood out. The hotel staff was barely average. The customer service and activity desk people annoy you every time you walk by for a "free meal and $150 gift card" if you attend a short two hour seminar telling about their other great hotels. It got to the point were I told them I would pay them $150 just to […] leave me alone. Read moreGenuine Expedia guest review
After doing a lot of research I settled on this hotel for our short stay In Waikiki. The location is right on the beach with 2 restaurants that overlook the ocean, so you can sip Mai Tai's and relax. The wifi is included in your room, which is a huge perk since it is pretty costly at the neighboring hotels. They also offer free classes such as Lei making, […] hula lessons and walking tours to give you a feel for the culture. The staff is super friendly and helpful with everything. And don't forget to have Loco Moco for breakfast to make your Hawaiian experience complete. Read moreGenuine Hotels.com guest review
"Lovely way to experience Waikiki"
So pleased with everything about Outrigger On The Reef! Staff fantastic. Hotel wonderful. Beach fabulous!Genuine Expedia guest review
"Really enjoyed staying here! Excellent services"
Loved being right on the beach! Loved the staff loved our roomGenuine Expedia guest review
"Come on Down!"
This was our third stay at the Outrigger-Reef! We WILL stay there again. The staff and facilities are OUTSTANDING! We recommend that everyone stay there, if possible...Genuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Dr. Dave L., Thank you for being a loyal return guest at the Outrigger Reef on the Beach and for your raving review of our property and staff. We are so grateful that we have guests like you who promote our property to others and keep returning. Mahalo!
"Hotel and location of your dreams"
Arrived on a weds luchtime, allowed us to check in early. Went down to the shorebird for happy hour and the view takes your breathe away--ocean, then beach, then bar, couldn't ask for more..hotel exceeded all expectations and I will be coming back again. Close to all shopping and restaurants and bars, happy hour at the yard house was awesome...took […] a food tour on the Saturday which was amazing, tasting all the local flavors and finally got to eat ahi tuna for the first time, awesome. A vacation to remember..Richard and Ardie. Las Vegas. Read moreGenuine Expedia guest review
It was nice and comfortable room,. but we booked for three adults and it was little tight with Rollin bed. Bath tub was cleaned but little sloppily so needs to be careful. Overall it was pleased stayed.Genuine Expedia guest review
The hotel staff was very friendly. The hotel is located close to many shops and restaurants. The hotel offers wedding vow renewal which we participated in and the ceremony was so much more than we could have expected.Genuine Expedia guest review
We love this place and keep coming back. They never disappoint.Genuine Hotels.com guest review
Response by The Outrigger Reef on the Beach Aloha Cheryl, Thank you so much for taking the time post this review. We really appreciate the feedback we receive and use it to improve our hospitality and recognize our employees. You can be assured we will share this with our entire staff and are truly grateful that you continue to come back & visit us! We look forward to welcoming you back very soon.
"Good location; access to beach and scenic areas."
Hotel personnels are very helpful; entertainment and restaurants superb; pool area and hot tub very relaxing.Genuine Expedia guest review
"nice resort for vow renewals"
We booked this resort for the free vow renewal ceremony on the beach. It did not disappoint. The celebrant Kawena was superb. The photographer Boyana of Nature's touch photography took some wonderful photo. The resort itself was very good.Genuine Hotels.com guest review
Response by The Outrigger Reef on the Beach Aloha Scott, Thank you for your review. We are happy to hear you renewed your wedding vows and took part of this special Hawaiian ceremony. We will be sure to pass on your compliments to Boyana of Nature's Touch Photography. Mahalo!
"Great location, very good hotel"
The Outrigger Reef on the Beach is in the perfect location for a Waikiki family vacation. The spacious, open main level offered a number of shops and several fun restaurants with lovely ocean views and good, if not great, food. Our room was clean and decently sized. We would have preferred a slightly firmer mattress than is there now and the decor is […] a bit drab, but the bathroom looked recently updated. Our partial ocean view room was as advertised, overlooking the pool with a nice view of ocean from the veranda. We had a slight issue in the middle of our stay with a foul smell in the sink area. Within minutes of reporting the problem an engineer arrived and the problem was resolved in less than an hour. That level of service, plus the unbeatable location right on the beach and within steps of Waikiki restaurants, shops, etc. made this hotel a very good choice for our vacation. Read moreGenuine Hotels.com guest review
Response by The Outrigger Reef on the Beach Thank you for staying at the Outrigger Reef and all the wonderful comments about the service and the location of the hotel. Outrigger Reef $100 million renovation was completed in 2008. The décor of the hotel represents a collection design, artifacts used by Hawaiians. The bedspread and carpet are replica of Ohe Kapala (Bamboo stamping), which is currently part of the cultural activities available on Sundays and Wednesdays. Other items are designed to represent the sail of an Outrigger Canoe. Koa wood is used thru out the entire property for its rich color and as it was commonly used by our Kupunas(Ancestors) in construction, furniture, building canoes. Aloha!
"A great stay as advertised and purchased"
The staff was very friendly. Hotel has a lot of amenities. 3 restaurants but 2 are separate contracts from the hotel. They just rent the space. One expensive one very reasonably priced given it is a restaurant in a resort town. The staff can arrange any trip you want One warning the will offer you free events in exchange for getting to listen to a time […] share presentation but so did the booths on the beach that will arrange stuff as well. The hotel was generally cheaper than the street booths. I'd stay there again. Took the whole family. All loved it. Read moreGenuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha! Thank you for taking the time to compliment our hotel and staff! It is indeed gratifying to know that the efforts of our staff do not go unrecognized. We are always pleased when our guests take the time to share their experiences, both positive and negative. Like any other resort we have our share of challenges, and our guests’ feedback provides us with valuable insights regarding the quality of our service and facilities. Your use and appreciation of our Hospitality Room, pool, restaurants and Concierge services prove we are achieving our commitment to serving our guests in every capacity possible. I will pass your kind words on to all. We think of our guests as long time friends who should not stay away too long; we are looking forward to hosting you once again on your next visit to Hawaii. Mahalo!
"Hotel on the beach"
We really enjoyed the hotel, as the staff were friendly and prompt to any questions and information about the area and tours. The pool was a real treat for the kids, and it was located right on the beach. However, the beach was , no kidding , on the reef so there were hard rocks right on the shore that hurt our feet, that isn't the hotel's fault. we […] ended up going next door to another part of the beach and walked 5-10min on the beach east where it was much nicer. The location was very convenient to all the local eateries, ABC stores, etc Read moreGenuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Everett, Thank you for taking the time to share you recent visit with us. We are delighted that you found the staff to be friendly & the location of the hotel to be convenient & it met your needs. I am sorry to hear that the swimming area out front did not meet your expectations. Our hotel is situated on a fresh water stream that leads from the mountains to the sea. The first Waikiki settlers were ingenious engineers & they harvested the wetland into ponds filled with a variety of marine life. One of the largest ponds is known as Kalia, our hotel is situated on Kalia Road. In ancient Hawaii, people with a spiritual or physical ailment would come to the pond in search of healing. When the priest (Kahuna) would place a lei around their neck & instruct them to submerge the lei would come off & it was said that the afflicted ones were healed. This particular ceremony was called Kawehewehe which literally means “the removal”. Long gone are our ancient ponds but we welcome all our visitors the healing shores of Kawehewehe. I do hope you to take into consideration our history & visit our hotel again.
Price is high. If it can be a little cheaper that would be great!Genuine Hotels.com guest review
"Check the Pool for Hotel Guest ONLY"
This is a very nice hotel. Rooms are comfortable and it sits right on Waikiki beach. But keep in mind it is a public beach and there are many other none hotel guest who come to visit as well. Also there is no one checking if people swimming in the hotel pool are guest. There was also outside guest wandering in the halls of the hotel. There was a lady […] who was there almost all day asking hotel guest for a cigarette until security finally escorted her out. Overall though, the hotel is very nice, convenient to shopping centers and the hotel staff are very helpful. Read moreGenuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha! Thank you for mentioning about your observation regarding non-guests at our pool and on our property. Our pool attendants do try to verify guests at our pool area however due to the open air atmosphere that we try to create and many of our guests prefer, it is sometimes difficult to monitor. We will remind the pool attendants to be more attentive. The safety and security of our guests are very important to us and it’s good to know that our Security eventually took care of the undesirable person. We’re happy that overall, you found the Outrigger Reef on the Beach nice, convenient and with helpful staff. We hope we will be able to host you again. Mahalo!
We had a WONDERFUL time at the Outrigger Reef on the Beach!! The hotel was beautiful, and our room was spacious, comfortable, and spotless. The Hawaiian décor was lovely, and the waterfall and live Hawaiian music in the lobby/restaurant/pool area add a wonderful touch. We enjoyed the nice ocean breezes and watched surfers and swimmers while enjoying […] coffee on our balcony each morning, and walked right out to the beach when we were ready. The pool and hot tubs were relaxing and beautifully maintained, and the activities staff helped us plan unforgettable trips and tours. The hotel staff were the friendliest and nicest we have ever encountered!! We can't wait to come back and stay at this hotel again. Read moreGenuine Expedia guest review
"Very nice Hotel, right on the beach."
I love this hotel. It's right on the beach, walking distance to shops and restaurant. My family ate all all three restaurants on site, all are very good. Various shops offered on site, on-site rental car, professional photographer and a great concierge desk (Lydia and Gregg) were both very helpful! My only draw back is how rocky the beach is entering […] the water. I recommend water shoes. Over all this this BEST place!! Read moreGenuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha! It was our pleasure to have you as our guest here at the Outrigger Reef on the Beach and thank you for taking the time to review our property. Our focus is to ensure guest satisfaction and we are pleased that the services we provided were excellent. We will be sure to pass on your wonderful comments to all staff involved, especially Lydia and Gregg. We truly believe that the value provided here at the Outrigger Reef on the Beach is second to none. We would love to have the pleasure of seeing you as a return guest and we look forward to hosting you in the future. Mahalo!
"Great Hotel - Great Location"
We stayed at The Outrigger Reef on the Beach. Authentic Hawaiian feel. The hotel was beautiful and the location was the best. Right on the beach and in walking distance to everything. We stayed for 2 nights before a cruise of the Hawaiian islands. I was surprised at how narrow the beach and how crowded it was. The beach itself was not what I expected […] at all but the hotel was beautiful and the staff could not have been nicer. Read moreGenuine Hotels.com guest review
"Excellent quality and location"
We enjoyed the beach at Fort Derussy Park next to the hotel that is less crowded than Waikiki. We liked buffet breakfasts at the Shore Bird restaurant with fresh local fruits. Lovely artists performed by the pool in the evenings.Genuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Alex T, Thank you for your review. We are delighted that you enjoyed your stay, noting the beach by Fort DeRussy, the Shorebird restaurant & our local entertainers at Kani Ka Pila Grille. We do hope you have a chance to choose the Outrigger Reef on the Beach when you visit our islands again. Mahalo!
"First Class Hotel"
It was a nice surprise when our room got upgraded to a partial ocean view at no extra charge. The hotel is right on the beach with easy access, shopping and restaurants in the hotel. The pool and spas were excellent and well maintained. I would highly recommend this hotel and plan to stay there in the future.Genuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Jan, Thank you for taking the time to post your review. Please know that I have forwarded your review to all 3 of our restaurant managers for their review & training. I'm delighted to hear you enjoyed your stay and that you would highly recommend the Reef. Looking forward to hosting you once again. Mahalo!
Entire staff was willing to help with anything we needed. Wish we could have stayed longer.Genuine Expedia guest review
"The Outrigger Reef out does itself"
The perfect experience. I've traveled a lot and am Very picky. Every aspect of our stay was excellent. It was organized, convenient, clean, perfect beach, safe, easy yet upscale, and pleasant. That's hard to accomplish. The biggest surprise at the Outrigger Reef was the food - 4 star delicious, but I must say, all the restaurants there and nearby were […] amazing but Very expensive. Try the nearby restaurant, Yard House. The fish, shrimp, scallop meals are to die for - cool vibe too. .I will return! Read moreGenuine Expedia guest review
"Too noisy too crowded"
We were in room 315 which is an ocean view but too close to be beach. There were kids screaming outside until nearly 1:00 am eand then a group of drunken adults from 3:00am to 5:30 am. The HPD had to be called in twice to get things settled down as the hotel staff was worthless The beach is rocky and can only be used if you bring a floatation device […] to keep your feet from getting cut up The drinks are overly sugary and we never had more than one at any time If you like crowds and noise this is the place for you Read moreGenuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Rob B, It is always difficult to respond to negative comments as we do strive for excellence. We always recommend that you view the property or destination of choice ahead of time so the facilities appeal & meet your needs. The beach is public access & I sincerely apologize for the inconveniences you experienced regarding the noise. I will definitely will share your feedback with the entire staff.
"Nice hotel close to everything:)"
Everything was great, except for our first tour to Oahu circle island, the tour guide who suppose to pick up us at the lobby never even when out to find us so we didn't get to go to our tour. Anyway the agent re-book our tour and we were glad to see our tour guide ED he was our tour guide at Pearl Harbor and he was a very good nice tour guide. He talk […] a lot about the Island and every details of our tour we didn't get bored from the start of the tour to the end:) ED went to look for all his people for the tour before he leaves the area so no one will be left out. One more thing I like was the renewal of vow at the hotel, we did ours at the same date of our anniversary:) Read moreGenuine Expedia guest review
"Comfy beds in the heart of Waikiki"
Our flight landed at 7am and we were able to check in early at 8am (how often does that happen!!). The bed was like a marshmallow and we just sank right in and slept off some jet lag. The staff were everywhere and very helpful.Genuine Expedia guest review
Excellent hotel and staff. We had an ocean front suite and the suite was very comfortable and clean. The hotel beach is small, but you are in Waikki and you are within 5min walking distance to a bigger beach area. The location was excellent because it close to many restaurants and stores. Also, the public bus stops are within 10min walking distance […] . Read moreGenuine Expedia guest review
"Top Hotel in Waikiki"
This hotel was luxurious with great views (we had an ocean front room), not as crowded as the others in the area, and close to shops ( as well as being right on the beach). Valet parking was nice, but a little pricey at $35/day. I believe there is a public parking garage nearby. There are three great restaurants attached to the hotel, though one is […] more expensive than I would like to pay. The lobby at the ground floor of the hotel is cleanly and filled with shops, but was not crowded like the Hilton! I highly recommend this hotel. As a budget alternative, I would check out the Hale Koa, which is next to the Hilton, but not as crowded, and has great activities on site like a comedy club ($15) Read moreGenuine Hotels.com guest review
"Had a great time."
We didn't use many of the hotel services. Free breakfast at booking was a joke. Had to spend $$ and listen to an hour presentation to get the "Free Breakfast". Parking was a bit high but comparable to other high end hotels. Easy check in and out.Genuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Pat, It was our pleasure to have you as our guest here at the Outrigger Reef on the Beach and thank you for taking the time to review our property. The free breakfast was provided by Wyndham Time Share. This is not a complimentary amenity but offered as an option to our valued guests. I would like to express my sincere apology if this service did not meet your needs. Your comments have been shared with all the departments and will be addressed to Wyndham headquarters. We do hope you will have an opportunity to return in the future and look forward to welcoming you back to the Outrigger Reef on the Beach!
"Steps from beach"
Great family vacation! The timeshare scam was Definitely a waste of precious vacation time. Be careful With concierge desk adjoining timeshare sharks! Our family tickets for Pearl Harbor cruise was our time to honor our Family heroes from WWII & the lure of a big saving Came with timeshare catch. Outrigger needs to send A secret shopper in to really […] see what their customers experience. When we complained to hotel management, they came to Our rescue & reimbursed us. Read moreGenuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Gerry, Thank you for reporting the problem you experienced during your recent stay at the Outrigger Reef on the Beach. I have reviewed your comments with the Wyndham managers and I want to convey our sincerest apologies for the inconvenience. I am also happy you sought assistance from our Managers & they were able to find a resolution for you in a quick & efficient manner so that you could continue enjoying your family vacation! It is always our goal to have each of our guests be satisfied with our services and accommodations, and feel good about recommending our hotel to their friends and acquaintances. While we did not fully achieve this goal during your contact with the Wyndham desk, I sincerely hope that you are now assured of our intent and will allow us to serve you in the future. Mahalo.
"Beautiful and relaxing atmosphere."
We couldn't expect more. Everyone was so nice. Wish we didn't have to leave. Would definitely return.Genuine Expedia guest review
"Beautiful location, friendly staff, clean rooms"
Hotel was in a great location, on the beach, close to stores, restaurants, etc. Staff was friendly and accommodating. We had a late flight back to the mainland, and the staff offered us a room for 1 hour to shower prior to our flight.Genuine Expedia guest review
"Wonderful place to stay for first visit to Hawaii"
Our room was available for us to use, even though it was before check in time. Everything is close by and there was a nice Starbucks just inside the front entrance, The room was very spacious.Genuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Norma, Thank you for taking the time to post this review. We are all delighted to hear you had a memorable stay with us on your first trip to Hawaii. Mahalo!
"Very nice hotel by the beach"
Hotel staff was very friendly. Very nice hotel room. Walking distance to many shops. Will stay there again if we have the opportunity to return to Oahu.Genuine Expedia guest review
"Awesome hotel- but very noisy"
The hotel and location was great- couldn't fault it. The only thing that let it down was the road noise even though we were high up in the tower it was very loud. Also the staff locating us right near the lifts which were very noisy and loud. I only got about 3 hours sleep every night which was unacceptable.Genuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha Tracey, It was our pleasure to have you as our guest here at the Outrigger Reef on the Beach and thank you for taking the time to review our property. Our focus is to ensure guest satisfaction and we are pleased that you enjoyed the pool and the hotel facilities. Our sincerest apologies for the noise you experienced, we hope to get another chance to make a better impression. We would love to have the pleasure of seeing you as a return guest and we look forward to hosting you in the future.
"Will definitely return!"
Staying at the Outrigger Reef on the Beach was likely my overall best experience with a hotel that I've ever had. I will not stay at any other hotel on Oahu when I return. Staff is very friendly and helpful. All three restaurants on property are good. We walked through an other Outrigger Hotel down the beach a little way from us, and I was a little […] surprised and disappointed that it was also an Outrigger, because where we were staying seemed so much better. Read moreGenuine Expedia guest review
Response by The Outrigger Reef on the Beach Aloha! We take great pride in our hotel and strive to be “innkeepers” in the truest sense. Our success is measured by how you, our treasured guests, evaluate our services and facilities. This feedback is the best way we know to keep us on our toes and provide a special place in Hawaii for everyone. Please be assured that your comments are being reviewed by the management staff. We do hope you will have an opportunity to return in the future and look forward to welcoming you back to the Outrigger Reef on the Beach!
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