"Loved our location and ocean front view"
We stayed in an ocean front room on the 3rd floor. This was a few day stop before our trip to Maui. We loved our ocean front room splurge. Sunsets, fireworks and people watching made our extra cash outlay worth every dollar. This hotel is in a great location. The area is high end now but still accessible to other options, such as a burger place, abc […] stores, etc. Read moreGenuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha MG, We appreciate that you took the time to write your review and share that you loved your oceanfront room and our location. We do have a special location that is very close to everything, including Waikiki Beach Walk, and we are right on the beach. We are so glad that you enjoyed it and we hope you can visit us again. Mahalo and Aloha!
"Beautiful hotel right on the beach"
This hotel is top notch. It is located directly on Waikiki Beach and within easy walking distance to shopping. The pool area is beautiful. The rooms are spacious and nicely decorated. Room has a refrigerator. Staff is friendly and check in was quick and easy. Valet parking is pricey. $35.Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha & Mahalo for your review! I am delighted to read that you found the location of the hotel to your liking. It is also good to know that the rooms & pool area met your expectations. We do strive for excellence & it is our goal to WOW every guest. I will be sure to share your positive comments about the staff & how efficient the check in process was. I certainly hope that you choose the Outrigger Reef on the Beach again when you visit the islands.
Throughly enjoyed the stay. Everything we expected and then some.Genuine Hotels.com guest review
This staff is the best and I have been all over the world. This is also my fourth trip to Hawaii and never had I had the kind of people that I met with this staff. WonderfulGenuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha, WOW! What an honor and compliment to receive five stars from a well-traveled guest like you. We appreciate your comment about our staff being the best you’ve seen over the world. We will circulate your comment among our staff and it will truly be an inspiration for us to continue to provide extraordinary hospitality to all of our guests. Mahalo and please return soon.
The rooms were clean. The bed and pillows are heavenly. Everyone is eager to make your stay as pleasant as possible. Love it!Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Recie : Mahalo (Thanking you) for sharing your experience at the Outrigger Reef on the Beach. We are very happy that you find the Outrigger Reef on the Beach to be an” exceptional hotel”, and that “everyone was eager to make sure your stay was as pleasant as possible.” I am very happy that our employees are providing this level of service consistently. We are glad that you like the pillows and the bed which we are continuously being replaced to maintain the quality and comfort for you and all future guests. Aloha
"Nice hotel ,good location"
Nice location on the beach Waikiki Beach Walk ,Hard Rock two blocks away ,I had a rental car went to Sandy Beach Park which is a really nice beach and on the way back went to Hawaii Town Center which had many shops and restaurants with much better prices than tourist area.Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Thank you for taking the time to share your comments on your recent stay at the Outrigger Reef on the Beach. I am delighted to know that you found the hotels proximity to various restaurants & shops to your liking. It sounds like you really enjoyed your vacation. I will share your feedback with the entire staff. Mahalo again for choosing our hotel as your destination of choice!
"good times !"
very niceGenuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Thank you!
"Great hotel, friendly staff"
Overall, I had a nice 3 night stay at the hotel. Got a one bedroom ocean view suite. We were given a room on the top floor. It was amazing view of the ocean.Genuine Expedia guest review
"Outrigger Reel Hotel stay was very good."
We enjoyed the music by the pool. The pool was deep and cooling with hot tubs right there. The staff was very helpful. When leaving after check out they allowed us the use a room to shower. Shorebird restaurant was good breakfast, lunch and dinner at the buffet. The stores and artifacts were interesting. Location was good able to walk all round Waikiki. […] The beach was great we had a great time. Read moreGenuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha & Mahalo for staying at the Outrigger Reef on the Beach. We also want to thank you for taking the time to write a comment about your stay. It is good to know that you found the location of the hotel to your liking. Reading from your review it sounds like you enjoyed your vacation & I am delighted to know that you found the music & the pool enjoyable, & that the staff was very helpful. I will share your feedback with all of them. I do hope you choose our hotel again as your destination of choice when you visit the islands.
Excellent experience at this hotel. Located on jam-packed Waikiki beach! Very friendly staff, concierge desk and maid. Free introduction to hotel by concierge desk was great and felt no pressure to just buy something! He was very candid about a snorkel trip and we appreciated his honesty. . Partial view of ocean means go out on balcony to see ocean! […] We had asked for a king with partial view..got two double beds.... Great restaurants located at the hotel!!! Pool is located between two tall buildings but nicely landscaped and friendly staff! Room amenities are great...location great for long walks on beach, superb shopping area and activities to choose from. Would stay here again! Had been 20 years since we were in Honolulu and it certainly looks like Las Vegas except on the beach! Read moreGenuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha & mahalo for your review of the Outrigger Reef on the Beach! We appreciate you taking the time to share your experience while staying here with us. Quality of service is a goal that Outrigger Hotels and Resorts continues daily to strive for and we were delighted to receive your positive comments about our staff, concierge desk and maid. As for your King bed request, we pride ourselves in our service to our guests and apologize for falling short in this instance. If you would kindly contact a Manager on Duty at the Front Desk the next time you plan to visit our island, it would be our pleasure to ensure you receive the bedding type you request. We do hope you will have an opportunity to return in the future and look forward to welcoming you back to the Outrigger Reef on the Beach 'ohana (family).
"e.Yearly Anniv Getaway"
We go there ea year - this time it seemed a bit 'scaled back'. Last year, attentive to note our anniv and even gave us small bottle of wine. This year, no acknowledgement and room was unclean at check in, closet was broken, and it smelled musty. Talked to them about changing rooms but there were not very helpful.Genuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Please accept our sincere apology for the dissatisfaction with your recent stay. Our goal is provide first class service with the Aloha spirit to every guest. We failed to accomplish that during your stay with us. Your comment will be used during our daily briefing and training to prevent this situation from repeating itself. Once again, thank you for taking the time to share your experience with us, and I hope we will have the opportunity to provide you with the level of service we strive for in the future.
"Close to beach"
The room was very spacious and clean. The staff was pleasant. The hotel is located on the beach so is very convenient. We would definitely to stay at Outrigger Reef again and highly recommend it.Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Peggy, Thank you for taking the time to review the Outrigger Reef on the Beach and for sharing that you found our location ideal. We’re also happy that you enjoyed our special soap, shampoo and conditioner. It is not available for retail purchase so please return so you enjoy it again. We appreciate that you highly recommend us and that you’ll be returning. MAHALO!
"Good location,very close to the beach"
We quite enjoyed our 4-nights stay at this hotel. Its location is very convenient,close to duty free,7-11 and restarant,the best thing is it locates just on Waikiki Beach. Parking is a bit expensive, $35per day. The rate per day is also quite expensive, maybe hotels at Hawaii are all the same.Genuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Mahalo for your review & taking the time to share your experience at the Outrigger Reef on the Beach. I am glad to read that your four night stay was pleasant & that you found the location of the hotel convenient. I will share your comments with the staff. I do hope you choose our hotel again as your destination of choice when you visit the islands.
"Wonderful vacation on the beach!"
We chose this hotel because it was located on the beach. We had a great time. The hotel was very well kept and nicely maintained. Our room was very nice. The beds were comfortable. The shower was nice and clean and had good water pressure. All the staff at this hotel were very nice. They offer a hospitality room for you to use to freshen up after you […] have already checked out of the hotel. That was a great feature since we had a late flight home. This hotel is nicely located in walking distance of resturants and shops. I would stay here again if I ever get the chance to come back!! Read moreGenuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort I am glad to hear that you had a wonderful vacation and you are very satisfied with the service at the Outrigger Reef on the Beach. Our goal is to provide first class service with the Aloha spirit to every guest and we continue to work toward achieving that goal. Unfortunately, our library which contains Hawaiian books and artifacts has replaced the entertainment room. Hope you are able to visit us in the future again. Aloha
"Close to all Waikiki sights and exemplary service"
Our stay was great. A 3 day stop over on the way to Manila. Somehwere in TSA at O'Hare, 2 or our 3 passports disappeared, I called the cociierge from our LA plane change, and when we got to the hotel they had all the arrangements made for us to feet new passports expedited in Honolulu. Had I needed to coordinate this myself, it really wipeouts have […] consumed all of our time in Honolulu. Instead we were able to shop, complete an organized tour of USS Arizona Memorial, take surfing lessons and see cousins that live on the island. These people know how to take care of their guests. Thank you! Read moreGenuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha, It is always delightful to read positive comments especially when guest take the time to share their precious moments from their recent visit to our hotel. We do pride ourselves in ensuring our guests the best services that we can provide as we strive for excellence. I am glad to know that our Concierge was able to assist you acquiring new passports. It is good to know that you were able to enjoy the rest of your vacation & that you were able to shop, visit the Arizona Memorial, surf & see family. I will be sure to pass on to the staff your positive review. We do hope that you choose our hotel as your destination of choice if you plan to visit our islands again. Mahalo
"First Waikiki experience."
The hotel was great but Waikiki was way too touristy and busy for me. The main reason for staying there was a visit to Pearl Harbour. I will never forget how I felt looking down on the Arizona knowing how many sailors were still down there on the ship.Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Thank you for staying at the Outrigger Reef on the Beach. Waikiki being such a popular location is at time very busy. Waikiki Beach Walk, located at the beginning of Waikiki, developed by Outrigger Enterprises Group is one of the best and quieter areas in Waikiki
We were pleasantly surprised with The Outrigger Reef on the Beach. The hotel had so many attributes that we were not expecting. Loved the walk around along the beach, it made for some very nice long walks to take in all that Waikiki Beach had to offer. The restaurants were very good. Would definitely go back!!Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Jodi & Bill, Thank you for taking the time to review the Outrigger Reef on the Beach. We’re glad to hear that you were pleasantly surprised with our location, restaurants and staff. It’s also great to hear that you were able to take advantage of our oceanfront property for your walks along the beach. We would love to have you return. Mahalo!
Our third stay! Still had a great time. My only little complaint is the Time share guys trying to get you to go on their tours.Genuine Expedia guest review
"Right on the beach."
Loved being able to eat and watch the ocean. Close to lots of shopping.Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha GE from Ok, Thank you for choosing Outrigger Reef on the Beach! We are delighted you enjoyed your stay with us and we're looking forward to welcoming you back!
"Quick 3 day stay"
The hotel staff was inviting and friendly , I really enjoyed my stay tho it was too brief :)Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Kathy, Thank you for choosing Outrigger Reef on the Beach and we are looking forward to welcoming you back! Mahalo!
"Pretty good choice for Waikiki."
Location close enough to action but not in the midst of the masses. Beach is narrow and crowded but next door to Fort DePussey park beach. Rooms satisfactory with"partial ocean view" that really gave us view of pool. LOVED being over the bar with the nightly music until 9pm.Genuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Harriett! Thank you for taking the time to post this review. I will forward your compliments to the staff at Kani Ka Pila Grille. Mahalo!
"Great Hotel- Oceanfront Experience"
Ocean House restaurant within the hotel was a pleasant surprise! Went back 3 nights in a row. Room and service level were good. One negative- we had an oceanfront room and we slept with the windows open every night. Every night of our stay we were awoken by different random drunk people between 1-4am. People yelling at the top of their lungs on the […] beach. The hotel should have a person keeping an eye on the beach directly in front of the hotel. The drunks typically hung out loudly for 15-20 minutes before moving on. Read moreGenuine Hotels.com guest review
"great hotel great location"
Knowing ahead of time that this was the most expensive place on earth I thought the hotel was great. The service was fantastic. The hotel has been updated and you can't beat the location. I'll be back to the Outrigger Reef on my next trip.Genuine Hotels.com guest review
Great all around experience. Loved everything about itGenuine Expedia guest review
"Friendly and extremely accommodating staff"
Every single employee that we encountered was extremely friendly and willing to accommodate any and all requests. The wedding vow renewal ceremony was so meaningful! We thoroughly enjoyed our accommodations!Genuine Expedia guest review
"Still a 5 star"
This is my second time at the Outrigger Reef. I have nothing negative to say about my stay. From the concierge to the valet personnel, I was treated first class....I am going to make this an annual tradition.Genuine Hotels.com guest review
"I am so glad we chose the Outrigger Reef!"
Excellent choice! great staff, clean rod, good food, right on the beach, and close to everything.Genuine Expedia guest review
"Nice hotel and close to the beach."
Family vacation was great!Genuine Expedia guest review
Great location and friendly staff! We had a free breakfast included with our rooms which was convenient. They had three restaurants to choose from do we didn't get bored eating at the same place everyday. Pool was immaculate. I signed my parents up for a free vow renewal on the beach which was beautifully done and quite touching. My only complaint is […] regarding the activities desk. They overcharge by quite a bit, much better to book any activity reservations directly than through hotel. I would go back to this hotel in a heartbeat. Read moreGenuine Hotels.com guest review
"great large hotel on the beach"
After a glitch with my room, I was transferred to a better room - the management was exceptional in dealing with a problem with the carpeting. I think this is a great hotel if you are looking for a clean, comfortable, large hotel right in Waikiki. I recommend that you find out if you will be facing the adjacent tower because you will be looking out […] across about 15 feet at another building. Other than this hazard, I've stayed here several times and always found the rooms to be comfortable. Read moreGenuine Hotels.com guest review
"Not to bad..."
Had a good time, everything is really expensive though...Genuine Expedia guest review
"Would go back"
Hotel was great. Employees were friendly and helpful. In-house restaurants were very good (and a little expensive). The location is on the beach and near shopping and restaurants. Would definitely go back to this hotel.Genuine Hotels.com guest review
"Excellent and affordable choice"
First stay at the Outrigger Reef - excellent choice in an ideal Waikiki location. Not as price as nearby hotels, and every bit as nice. Staff is friendly, well trained and attentive. Didn't dine at Ocean House, but it is an outstanding choice for elegant dining on the beach. Booked an ocean view, complementary upgrade to ocean front room. Great room, […] outstanding view. Easy access to the beach. Quality + Price = Winner. Read moreGenuine Hotels.com guest review
"Location Location Location"
Great Location just in front of the beach and close enough to the shopping area!Genuine Expedia guest review
Beautiful Hotel right on Waikiki Beach in the morning had breakfast and the beach and a view of Diamond Head. Just another day in Paradise.Genuine Expedia guest review
The Outrugher was a comfortable beautiful hotel. Beach is a little rocky but being right in the water was great. Had a gorgeous view of both the Pacific and Diamondhead.Genuine Expedia guest review
"Ok hotel with great location and sub-par staff."
Everything was just ok nothing really great stood out. The hotel staff was barely average. The customer service and activity desk people annoy you every time you walk by for a "free meal and $150 gift card" if you attend a short two hour seminar telling about their other great hotels. It got to the point were I told them I would pay them $150 just to […] leave me alone. Read moreGenuine Expedia guest review
After doing a lot of research I settled on this hotel for our short stay In Waikiki. The location is right on the beach with 2 restaurants that overlook the ocean, so you can sip Mai Tai's and relax. The wifi is included in your room, which is a huge perk since it is pretty costly at the neighboring hotels. They also offer free classes such as Lei making, […] hula lessons and walking tours to give you a feel for the culture. The staff is super friendly and helpful with everything. And don't forget to have Loco Moco for breakfast to make your Hawaiian experience complete. Read moreGenuine Hotels.com guest review
"Lovely way to experience Waikiki"
So pleased with everything about Outrigger On The Reef! Staff fantastic. Hotel wonderful. Beach fabulous!Genuine Expedia guest review
"Really enjoyed staying here! Excellent services"
Loved being right on the beach! Loved the staff loved our roomGenuine Expedia guest review
"Come on Down!"
This was our third stay at the Outrigger-Reef! We WILL stay there again. The staff and facilities are OUTSTANDING! We recommend that everyone stay there, if possible...Genuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Dr. Dave L., Thank you for being a loyal return guest at the Outrigger Reef on the Beach and for your raving review of our property and staff. We are so grateful that we have guests like you who promote our property to others and keep returning. Mahalo!
"Hotel and location of your dreams"
Arrived on a weds luchtime, allowed us to check in early. Went down to the shorebird for happy hour and the view takes your breathe away--ocean, then beach, then bar, couldn't ask for more..hotel exceeded all expectations and I will be coming back again. Close to all shopping and restaurants and bars, happy hour at the yard house was awesome...took […] a food tour on the Saturday which was amazing, tasting all the local flavors and finally got to eat ahi tuna for the first time, awesome. A vacation to remember..Richard and Ardie. Las Vegas. Read moreGenuine Expedia guest review
It was nice and comfortable room,. but we booked for three adults and it was little tight with Rollin bed. Bath tub was cleaned but little sloppily so needs to be careful. Overall it was pleased stayed.Genuine Expedia guest review
The hotel staff was very friendly. The hotel is located close to many shops and restaurants. The hotel offers wedding vow renewal which we participated in and the ceremony was so much more than we could have expected.Genuine Expedia guest review
We love this place and keep coming back. They never disappoint.Genuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Cheryl, Thank you so much for taking the time post this review. We really appreciate the feedback we receive and use it to improve our hospitality and recognize our employees. You can be assured we will share this with our entire staff and are truly grateful that you continue to come back & visit us! We look forward to welcoming you back very soon.
"Good location; access to beach and scenic areas."
Hotel personnels are very helpful; entertainment and restaurants superb; pool area and hot tub very relaxing.Genuine Expedia guest review
"nice resort for vow renewals"
We booked this resort for the free vow renewal ceremony on the beach. It did not disappoint. The celebrant Kawena was superb. The photographer Boyana of Nature's touch photography took some wonderful photo. The resort itself was very good.Genuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Scott, Thank you for your review. We are happy to hear you renewed your wedding vows and took part of this special Hawaiian ceremony. We will be sure to pass on your compliments to Boyana of Nature's Touch Photography. Mahalo!
"Great location, very good hotel"
The Outrigger Reef on the Beach is in the perfect location for a Waikiki family vacation. The spacious, open main level offered a number of shops and several fun restaurants with lovely ocean views and good, if not great, food. Our room was clean and decently sized. We would have preferred a slightly firmer mattress than is there now and the decor is […] a bit drab, but the bathroom looked recently updated. Our partial ocean view room was as advertised, overlooking the pool with a nice view of ocean from the veranda. We had a slight issue in the middle of our stay with a foul smell in the sink area. Within minutes of reporting the problem an engineer arrived and the problem was resolved in less than an hour. That level of service, plus the unbeatable location right on the beach and within steps of Waikiki restaurants, shops, etc. made this hotel a very good choice for our vacation. Read moreGenuine Hotels.com guest review
Response by Outrigger Reef Waikiki Beach Resort Thank you for staying at the Outrigger Reef and all the wonderful comments about the service and the location of the hotel. Outrigger Reef $100 million renovation was completed in 2008. The décor of the hotel represents a collection design, artifacts used by Hawaiians. The bedspread and carpet are replica of Ohe Kapala (Bamboo stamping), which is currently part of the cultural activities available on Sundays and Wednesdays. Other items are designed to represent the sail of an Outrigger Canoe. Koa wood is used thru out the entire property for its rich color and as it was commonly used by our Kupunas(Ancestors) in construction, furniture, building canoes. Aloha!
"A great stay as advertised and purchased"
The staff was very friendly. Hotel has a lot of amenities. 3 restaurants but 2 are separate contracts from the hotel. They just rent the space. One expensive one very reasonably priced given it is a restaurant in a resort town. The staff can arrange any trip you want One warning the will offer you free events in exchange for getting to listen to a time […] share presentation but so did the booths on the beach that will arrange stuff as well. The hotel was generally cheaper than the street booths. I'd stay there again. Took the whole family. All loved it. Read moreGenuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha! Thank you for taking the time to compliment our hotel and staff! It is indeed gratifying to know that the efforts of our staff do not go unrecognized. We are always pleased when our guests take the time to share their experiences, both positive and negative. Like any other resort we have our share of challenges, and our guests’ feedback provides us with valuable insights regarding the quality of our service and facilities. Your use and appreciation of our Hospitality Room, pool, restaurants and Concierge services prove we are achieving our commitment to serving our guests in every capacity possible. I will pass your kind words on to all. We think of our guests as long time friends who should not stay away too long; we are looking forward to hosting you once again on your next visit to Hawaii. Mahalo!
"Hotel on the beach"
We really enjoyed the hotel, as the staff were friendly and prompt to any questions and information about the area and tours. The pool was a real treat for the kids, and it was located right on the beach. However, the beach was , no kidding , on the reef so there were hard rocks right on the shore that hurt our feet, that isn't the hotel's fault. we […] ended up going next door to another part of the beach and walked 5-10min on the beach east where it was much nicer. The location was very convenient to all the local eateries, ABC stores, etc Read moreGenuine Expedia guest review
Response by Outrigger Reef Waikiki Beach Resort Aloha Everett, Thank you for taking the time to share you recent visit with us. We are delighted that you found the staff to be friendly & the location of the hotel to be convenient & it met your needs. I am sorry to hear that the swimming area out front did not meet your expectations. Our hotel is situated on a fresh water stream that leads from the mountains to the sea. The first Waikiki settlers were ingenious engineers & they harvested the wetland into ponds filled with a variety of marine life. One of the largest ponds is known as Kalia, our hotel is situated on Kalia Road. In ancient Hawaii, people with a spiritual or physical ailment would come to the pond in search of healing. When the priest (Kahuna) would place a lei around their neck & instruct them to submerge the lei would come off & it was said that the afflicted ones were healed. This particular ceremony was called Kawehewehe which literally means “the removal”. Long gone are our ancient ponds but we welcome all our visitors the healing shores of Kawehewehe. I do hope you to take into consideration our history & visit our hotel again.
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